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    Project Presentation

    Summer 2016

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    TABLE OF CONTENTS

    i) Title of the project

    ii) Objective of the study

    iii) Literature Surveyiv) Methodology

    v) Data Analysis

    vi) Results and Discussion

    vii)Findings and onclusions

    viii) Further scope of !nvestigation" if any

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    Online Banking OperationsSub#itted by

    Arun $u#arReg %o &'((&*+'&

    Apr *(&+

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    Objective of the stud

     To resove custo#er service regarding inaccurate or inco#plete infor#ation about products" services" and pricing,

    -otential access to con.dential .nancial institution or custo#er infor#ation%egative public perception if the institution/s on0line services are disrupted or if its 1ebsite is defaced or other1ise presents inappropriate or o2ensive #aterial,

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    Literature Surve

    !adla"ani #avi $%&&'( de)nes the ter"*banking technolog+ refers to the use ofsophisticated infor#ation and co##unication

    technologies together 1ith co#puter science toenable ban3s to o2er better services to itscusto#ers in a secure" reliable" and a2ordable#anner" and sustain co#petitive advantage

    over other ban3s#eserve Bank of ,ndia $%&&-(. The three

    categories of ,T invest"ent /hard1are"soft1are and !T services

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    0ethodologThe spiral model is a software development process combiningelements of both design and prototyping-in-stages, in an effort to

    combine advantages of top-down and bottom-up concepts. Also known

    as the spiral lifecycle model, it is a systems development method

    (SD! used in information technology ("T!. This model of development

    combines the features of the prototyping model and the waterfallmodel. The spiral model is intended for large, e#pensive and

    complicated pro$ects

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    1ata Analsiso move forward, banks should transform their approach to data and

    analytics from traditional, product-focused marketing programs to a

    %&'-degree customer-focused approach. They should also strive to

    break down longstanding silos, invest in state-of-the-art "T systems,hire business-savvy uantitative analysts and data scientists, and

    integrate their operations to see the real potential in data. - See more

    at) http)**www.baselinemag.com*analytics-big-data*banking-on-big-

    data-and-analytics.html+sthash.gh/0.dpuf 

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    #esults and 1iscussion

    "nternet banking is called transactional online banking, because it involves

    provision of facilities such as accessing accounts, funds transfer and buying

    financial products or services online. The "nternet also helps bankspenetrate other financial markets without reuiring their physical presence

    in those markets. The widespread availability of "nternet banking is

    e#pected to affect the mi#ture of financial services produced by banks, the

    manner in which banks produce these services and the resulting financial

    performances of these banks.

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    Findings and conclusions

    The purpose of the study was to establish the effects of internet banking

    on financial performance of banks1 a case study of 2enya 3ommercial

    4ank. The ob$ectives of the study were to determine the effect of

    cheaper internet costs on performance of commercial banks, to establish

    the effect of 56hr banking on the performance of commercial banks andto find out the effect of customers7 "3T competence on performance of

    commercial banks.

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    Further scope of,nvestigation2 if an