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HONG KONG, CHINA | CERTIFIED: DECEMBER 22, 2017
PROJECT PROFILE
CITI TOWER ONE BAY EAST
Citi Tower at One Bay East has achieved the first WELL Certification in Hong Kong.
The project also achieved LEED Platinum Certification, the first RESET Certification
in Hong Kong, the AIA International Region Design Awards 2017 - Honor Award for
Interior Architecture, and the RICS "Sustainability Achievement of the Year" Award in
2016 and 2018. This is the world's largest WELL Certified project for New and Existing
Interiors. The project includes 38 seperate business units and provides a home base
for 3,000 staff members, formerly spread over five leased buildings, now brought
together in a single multistory headquarters.
“The Citi Tower project underscores Citi’s commitment to provide a true wellness
environment for its employees and aspirational space for its clients,” said Rick
Fedrizzi, Chairman and CEO of International WELL Building Institute. “The WELL
Certification of this project demonstrates to the global corporate community doing
business in Hong Kong that WELL is achievable, and it is a practical approach to
providing healthier built environments that help people thrive.”
2 WELL PROJECT PROFILE
The Citi Works program implemented by Citi offers a framework for creating
functional work spaces, focused on flexibility, integrated technology and
aligning spaces to the needs of the coming generation. WELL resonates with
the principles outlined in the Citi Works program and provides guidelines and
metrics for implementing wellness practices in the workplace.
WHY WELL?
3WELL PROJECT PROFILE
36/36
AT A GLANCE
HOW DID YOUR TEAM APPROACH THE WELL CERTIFICATION PROCESS?
Our work environment has a major influence on our behaviour, so when we
designed the Haworth offices, we considered wellness holistically. Our showrooms
highlight the different ways we can embed wellness in our space. This is not only
for our own benefit but also allows us to be a living example for others and become
a catalyst for wellness in the workplace in Asia.
We focused on elements ranging from nutrition policies to high quality air and
water, to designing places to rest, recover, collaborate and move freely.
For us, it was also important to incorporate biophilic elements throughout the
environment, bringing a touch of nature closer to all of us. We achieved this by
carefully selecting materials and finishes and using spatial familiarity to foster
psychological links to nature through the incorporation of plants.
Preconditions achieved
Certification level
4 WELL PROJECT PROFILE
Citi Tower's gym is outfitted with healthy materials and
conveniently located to encourage employees to craft
healthier lifestyles. The incentive programs in effect for
staff also help ensure more employees will make use of the
available resources.
FITNESSFeature 65: Activity Incentive Programs
Intent: To promote active lifestyles through the provision of physical activity incentive programs.
5WELL PROJECT PROFILE
Citi Tower's food and beverage amenities spaces are designed to
offer employees a pleasant place to break from their work, eat
their meals and gather with coworkers. Employees are provided
with safe, clean spaces to prepare their food and plenty of
nutritional information to help them make healthy choices.
NOURISHMENTFeature 44: Nutritional Information
Intent: To help occupants make informed food consumption choices.
6 WELL PROJECT PROFILE
The integrative design process, bringing
in all stakeholders and ensuring a
collective process, is mirrored in the
collaborative nature of Citi Tower's
workspaces, allowing for many different
working styles and bringing coworkers
together to work in tandem and bond
across teams.
MINDFeature 85: Integrative Design
Intent: To facilitate a collaborative development process and ensure adherence to collective wellness goals.
7WELL PROJECT PROFILE
To begin, the project team made exploratory studies to determine what needs
their design should address. They looked at the composition of business units
and examined the operational, spatial and technological needs of the project.
Studies also explored Citi's strategic goals for Hong Kong. Their results showed
that flexible workspaces, work settings with diverse look, feel and configuration,
reliable integrated Wi-Fi and AV infrastructure, more available meeting rooms and
collaborative spaces and enhanced expression of the Citi brand were among the
project's priorities.
In implementing their findings and pursuing WELL Certification, the project team
focused on the integration of different types of spaces throughout Citi Tower.
Different floors have designations representing different environments, allowing the
space to meet the demands of the wide variety of work that Citi employees need to
do in the space.
The meet and greet floor is a continuation of the lobby space, serving as a meeting
space for staff and visitors. This floor also visually represents the Citi brand with a
color palette and icons that signal the brand to staff and visitors.
IMPLEMENTING WELL
8 WELL PROJECT PROFILE
The community floor is a flexible space intended for gathering and bringing the
staff together. The floor features cafe-inspired common areas, private spaces
for focused work, food and beverage amenities and spaces for training and
recruitment. Because of its flexible design, the community floor also allows for
town hall meetings or other large gatherings.
Citi Tower features a gym, meant to encourage employees to lead more active
lifestyles and allow them to keep a healthier work-life balance. The gym is made of
healthy materials and is within the Tower's premises for employee's convenience.
Other floors in the tower are designated as work floors. These floors combine
aspects of the meet and great and community floors, such as work cafes,
collaborative spaces and quiet rooms, with large areas of open-plan workstations.
Integrating these spaces with one another allows for a wide variety of tasks to
be completed comfortably and in a variety of different working styles, so that
employees can find a space that meets their needs, whatever those may be at a
given time.
The breakout areas that are featured throughout these floors have storage and
lounge-inspired seating, offering a comfortable and relaxed environment for
coworking. They are spread throughout the working floors, breaking work areas
into "neighborhoods" so that employees are gathered into smaller groups, rather
than being overwhelmed by an entirely wide-open space. There are nine different
types of flexible work settings on each work floor, meaning that throughout
the day employees can work wherever and however best suits their mood,
assignments and needs.
These varied space types are the core of the project team's implementation of
Citi Works and WELL in Citi Tower. By focusing on spaces meant to fill the gaps
identified in their early studies, the design centers occupants and enhances their
health and enjoyment in the office.
9WELL PROJECT PROFILE
WELL SCORECARD:
See the features the
Haworth project achieved
within each concept
Air quality standards (P)
Smoking ban (P)
Ventilation effectiveness (P)
VOC Reduction (P)
Air filtration (P)
Microbe and mold control (P)
Construction pollution management (P)
Cleaning protocol (P)
Fundamental material safety (P)
Fundamental water quality (P)
Inorganic contaminants (P)
Organic contaminants (P)
Agricultural contaminants (P)
Public water additives (P)
ADA accessible design standards (P)
Ergonomics: visual and physical (P)
Internally generated noise (P)
Thermal comfort (P)
WATER
AIR
THERMAL COMFORT
10 WELL PROJECT PROFILE
Fruits and vegetables (P)
Processed foods (P)
Food allergies (P)
Hand washing (P)
Food contamination (P)
Artificial ingredients (P)
Nutritional information (P)
Food advertising (P)
Visual lighting design (P)
Circadian lighting design (P)
Electric light glare control (P)
Solar glare control (P)
Activity incentives programs (P)
Health and wellness awareness (P)
Integrative design (P)
Post-occupancy surveys (P)
Beauty and design I (P)
Biophilia I - Qualitative (P)
NOURISHMENT
MIND
LIGHT FITNESS
11WELL PROJECT PROFILE
Because Citi Tower achieved not just WELL Certification, but also LEED Platinum
Certification and RESET Certification, its features cover a wide variety of wellness and
sustainability solutions. This includes regular Indoor Air Quality monitoring ensuring,
among other metrics, that PM₂.₅ levels remain below 15 μg/m³ and total Volatile
Organic Compound levels remain below 500 μg/m³. The project also features
nutritional and food allergy information icons throughout, in keeping with WELL's
Nourishment concept. The workstations in the offices align with WELL's Comfort
and Fitness concepts, featuring ergonomic designs, and 30% of workstations are
equipped with sit-to-stand desks.
The unique intersection of certifications achieved in Citi Tower makes for a space
rich with innovative and exciting features. Not only are the design decisions here
practical, ensuring health and wellness for the building occupants and for the
surrounding environment, they are also beautifully executed. Fulfilling Feature 87:
Beauty and Design I and Feature 88: Biophilia I, the space includes artistic features,
bright furnishings and thriving plants.
Citi Tower proves that wellness and sustainability go hand in hand. The project was
able to achieve certifications attesting to its levels of achievement in both fields.
The LEED and WELL Certifications support one another, with a well-designed
space ensuring not only its environmental sustainability, but also the health of its
occupants. Citi Tower places people at the center of the design. Uniting the members
of Citi Tower's formerly dispersed teams in one building that prioritizes their well-
being lets employees and clients know they are a priority, and allows them to work
together in a better, healthier environment.
STAND-OUT ASPECTS
IMPACTS
12 WELL PROJECT PROFILE
13WELL PROJECT PROFILE
PROJECT TEAM
Interior Architect: M Moser Associates
WELL Consultant: M Moser Associates
Project Management: CBRE
Contractor: IBI
Engineer: PBA
14 WELL PROJECT PROFILE
International WELLBuilding Institute (IWBI)
wellcertified.com
International WELLBuilding Institute (IWBI)
wellcertified.com