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Project Quality Plan T14-2305 Darwin New Henbury School Design Development and Construction Project Document: PMP-3-04 Revision: 1 Date: February 2015 Page 1 of 43 Document Owner: Construction Division Uncontrolled When Printed Project Quality Plan T14-2305 Darwin New Henbury School Design Development and Construction Project

Project Quality Plan - Halikos · Project Manager who has managed projects of similar size and complexity to this Project. The Halikos Project Management Team selected for this project

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Page 1: Project Quality Plan - Halikos · Project Manager who has managed projects of similar size and complexity to this Project. The Halikos Project Management Team selected for this project

P r o j e c t Q u a l i t y P l a n

T 1 4 - 2 3 0 5 – D a r w i n – N e w H e n b u r y S c h o o l –

D e s i g n D e v e l o p m e n t a n d C o n s t r u c t i o n P r o j e c t

Document: PMP-3-04 Revision: 1 Date: February 2015 Page 1 of 43

Document Owner: Construction Division Uncontrolled When Printed

Project Quality Plan

T14-2305 – Darwin – New Henbury School – Design Development and

Construct ion Project

Page 2: Project Quality Plan - Halikos · Project Manager who has managed projects of similar size and complexity to this Project. The Halikos Project Management Team selected for this project

P r o j e c t Q u a l i t y P l a n

T 1 4 - 2 3 0 5 – D a r w i n – N e w H e n b u r y S c h o o l –

D e s i g n D e v e l o p m e n t a n d C o n s t r u c t i o n P r o j e c t

Document: PMP-3-04 Revision: 1 Date: February 2015 Page 2 of 43

Document Owner: Construction Division Uncontrolled When Printed

Table of Contents

1.0 PLAN DEVELOPMENT AND PROJECT DETAILS .......................................................................4

1.1 Revision ..................................................................................................................................... 4 1.2 Amendments .............................................................................................................................. 4 1.3 Project Information ..................................................................................................................... 4 1.4 Project Purpose ......................................................................................................................... 5 1.5 Scope of Work ........................................................................................................................... 5

2.0 INTRODUCTION .............................................................................................................................6

2.1 Referenced Documents ............................................................................................................. 6 2.2 Input Documents ........................................................................................................................ 6 2.3 Project Documents .................................................................................................................... 7

3.0 CONSTRUCTION PROGRAM ........................................................................................................8

4.0 QUALITY MANAGEMENT SYSTEM ..............................................................................................8

4.1 Project Quality Plan ................................................................................................................... 8 4.2 Procedures................................................................................................................................. 8 4.3 Inspection and Test Plans (ITP’s) .............................................................................................. 8 4.4 Project Safety and Environmental Management Plans ........................................................... 10 4.5 Specifications, Drawings & Programs ..................................................................................... 10 4.6 Control of Quality Records ....................................................................................................... 10

5.0 MANAGEMENT RESPONSIBILITY ...............................................................................................11

5.1 Policy and Commitment ........................................................................................................... 11 5.2 Quality System Planning .......................................................................................................... 12 5.3 Project Organisation ................................................................................................................ 12 5.4 Project Responsibilities ............................................................................................................ 12 5.5 Project Quality Objectives ........................................................................................................ 15 5.6 Management Review ............................................................................................................... 15 5.7 Frequency ................................................................................................................................ 16 5.8 Method of Review .................................................................................................................... 16 5.9 Contract and Project Reviews ................................................................................................. 17 5.10 Reporting of Results ................................................................................................................ 17

6.0 SUBCONTRACTOR MANAGEMENT ............................................................................................18

6.1 Subcontractor Responsibilities ................................................................................................ 18 6.2 Subcontractors Working on the Project ................................................................................... 18 6.3 Subcontractor Companies Engaged ........................................................................................ 18 6.4 Subcontractor Compliance ...................................................................................................... 19 6.5 Subcontractor Performance Assessment ................................................................................ 19

7.0 RESOURCE MANAGEMENT .........................................................................................................20

7.1 Project Activities & Organisations ............................................................................................ 20 7.2 Training & Competency ........................................................................................................... 20 7.3 Induction Training .................................................................................................................... 20 7.4 Specific Project Site Induction ................................................................................................. 21 7.5 Specific Project Visitor Induction ............................................................................................. 21 7.6 Facilities & Work Environment ................................................................................................. 21

8.0 PROJECT REALISATION ..............................................................................................................21

8.1 Project Planning ....................................................................................................................... 21 8.2 Client Related Processes & Communication ........................................................................... 21

9.0 PRODUCT IDENTIFICATION AND TRACEABILITY .....................................................................23

Page 3: Project Quality Plan - Halikos · Project Manager who has managed projects of similar size and complexity to this Project. The Halikos Project Management Team selected for this project

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9.1 Testing Traceability .................................................................................................................. 23

10.0 DESIGN & DEVELOPMENT ...........................................................................................................23

10.1 Design Concept ....................................................................................................................... 23 10.2 Design Risk Assessment ......................................................................................................... 24 10.3 Design Development Phase .................................................................................................... 24 10.4 Documentation Phase ............................................................................................................. 24 10.5 Design Changes ...................................................................................................................... 25 10.6 Design Change Management Process .................................................................................... 25 10.7 Assessing the Impact of the Proposed Design Change .......................................................... 25 10.8 Approving or Rejecting Proposed Changes ............................................................................ 25 10.9 Completion Phase ................................................................................................................... 25

11.0 PURCHASING & SUBCONTRACTING ..........................................................................................26

12.0 CONSTRUCTION CONTROL .........................................................................................................26

13.0 CUSTOMER PROPERTY ...............................................................................................................26

13.1 Inspection and Testing ............................................................................................................. 26 13.2 Inspection, Measuring and Testing Equipment ....................................................................... 27 13.3 Handling, Storage, Packaging and Delivery ............................................................................ 27 13.4 Disposal of Site Products, Waste and Refuse ......................................................................... 28

14.0 DOCUMENT, RECORDS AND DATA CONTROL .........................................................................28

14.1 Control of Records ..................................................................................................................... 28

15.0 MEASUREMENT, ANALYSIS & IMPROVEMENT .........................................................................28

15.1 Monitoring Client Satisfaction .................................................................................................. 28 15.2 Monitoring Project Activities..................................................................................................... 29 15.3 Internal Audits .......................................................................................................................... 29 15.4 Control of Nonconforming Product .......................................................................................... 29 15.5 Analysis of Data ....................................................................................................................... 30 15.6 Corrective and Preventative Action ......................................................................................... 30

16.0 DEFINITIONS ..................................................................................................................................31

APPENDIX 1 – CONSTRUCTION PROGRAM ..............................................................................................32

APPENDIX 2 - HALIKOS QUALITY POLICY.................................................................................................33

APPENDIX 3 – DOCUMENT CONTROL REGISTER ....................................................................................34

APPENDIX 4 – PROJECT ORGANISATION CHART ...................................................................................41

APPENDIX 5 – SAMPLE ITP ..........................................................................................................................42

APPENDIX 6 –PROJECT INTERNAL AUDIT SCHEDULE ...........................................................................43

Page 4: Project Quality Plan - Halikos · Project Manager who has managed projects of similar size and complexity to this Project. The Halikos Project Management Team selected for this project

P r o j e c t Q u a l i t y P l a n

T 1 4 - 2 3 0 5 – D a r w i n – N e w H e n b u r y S c h o o l –

D e s i g n D e v e l o p m e n t a n d C o n s t r u c t i o n P r o j e c t

Document: PMP-3-04 Revision: 1 Date: February 2015 Page 4 of 43

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1.0 PLAN DEVELOPMENT AND PROJECT DETAILS

1.1 Revision

All amendments to this document are to be marked up in the Control Table. The issue of the amendment is

to be by the authorisation of the Project Manager.

1.2 Amendments

All amendments are to be acted upon by the holders of this document upon receipt of the amendment. The

plan will be finalised during the project launch and will be progressively reviewed and updated if required.

Revision

Date Details Section Page Approved By

Feb 2015 Initial Release for Tender All All Chris Giannikouris

Distribution

Copy Holder Details Date

Issued

Chris Giannikouris Halikos Design Manager Halikos Pty Ltd April 2015

Connor Newble Senior Project Manager Halikos Pty Ltd April 2015

Brian Hogbin SEQ Compliance Manager Halikos Pty Ltd April 2015

Johnny McLaughlin Construction Site Manager Halikos Pty Ltd April 2015

Sharon Sutton SEQ Compliance Advisor Halikos Pty Ltd April 2015

Authorisation

Date: Version: Document Reference: Approved By:

April 2015 1 PMP-3-04 Connor Newble

1.3 Project Information

Project Name New Henbury School – Design Development and Construction Project

Project Number T14-2305

Project Address Dripstone Middle School - Corner of Trower Road and Henbury Avenue, Tiwi NT.

Project Start Date 31 March 2015

Project Completion 30 June 2016

AS4801 Certification Certification current till 8th May 2017

Federal Accreditation Accreditation till 23rd July 2017

Prepared By Brian Hogbin

Date Prepared April 2015

Postal Address GPO Box 1511 Darwin NT 0801

Contact Person Brian Hogbin [email protected]

Page 5: Project Quality Plan - Halikos · Project Manager who has managed projects of similar size and complexity to this Project. The Halikos Project Management Team selected for this project

P r o j e c t Q u a l i t y P l a n

T 1 4 - 2 3 0 5 – D a r w i n – N e w H e n b u r y S c h o o l –

D e s i g n D e v e l o p m e n t a n d C o n s t r u c t i o n P r o j e c t

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1.4 Project Purpose

This Project is for the design, development and construction of a new Henbury School facility located in Tiwi

in the Northern Territory. This project will provide a more state of the art facility in order for the students of

the school to receive a higher level of care and support. The existing Henbury School is designed to care for

students with special needs and this concept will be carried through to the new school under construction.

1.5 Scope of Work

The project works comprise of:

The construction and commissioning of a new school oval for the use of Dripstone Middle School in

accordance with the 'for construction' documents included with the Request For Tender (RFT);

• Construction and commissioning of the new playing oval;

• Design development and construction documentation including all approvals;

• Decommissioning of the existing playing oval is to commence only on completion of with the

permission of the Superintendent. and

The design development, 'for construction' documentation and construction of the new Henbury

School in accordance with the Principal’s design and contractual documents. The works also

include all necessary statutory approvals, certifications, production of operational management

documentation, work as executed documentation and graphic representations as required to

convey the project intent to stakeholders.

The Superintendent shall consider and approve each stage and early works packaging before the Halikos

commences each stage. Such approval may be given after Halikos demonstrates to the Superintendent that

the Contractor’s design and construction methodology meets the requirements and quality required of the

RFT and associated documents.

The intention of such consideration by the Superintendent is further to ensure the existing Dripstone school,

its services, and the local community are not unduly disrupted or inconvenienced.

Halikos is not to proceed onto subsequent stages without such approval.

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2.0 INTRODUCTION

This Project Quality Plan prepared by Halikos sets out in detail all procedures the Project team shall

implement to manage its activities on and near the site. This Plan will be implemented and maintained

throughout the duration of the Project.

Halikos have proposed a Project Management team led by the Construction Manager and an experienced

Project Manager who has managed projects of similar size and complexity to this Project.

The Halikos Project Management Team selected for this project will consist of experienced personnel with a

demonstrated ability to manage the construction workforce and who have undertaken many design and

construction projects.

Bringing together a proven team who have previously worked together, and who are local Darwin residents,

eliminates many of the problems associated with project start-up and reduces the risk of mid-project staff

changes.

All of the personnel nominated are proven performers with regards to delivering construction projects to the

highest quality, on budget and on time.

Our project team have been working full time on this project during the tender period and have

comprehensive knowledge of this project’s objectives and challenges. The project team is currently available

and ready to immediately mobilise on to this project.

2.1 Referenced Documents

AS/NZS ISO 9001:2008 – Quality Management System - Requirements

AS/NZS ISO 9004:2009 - Managing for the sustained success of an organization -- A quality

management approach

Halikos Pty Ltd POL-1-03 Quality Policy

Halikos Pty Ltd PMP-3-01 Project Health and Safety Management Plan

Halikos Pty Ltd PMP-3-04 Project Environmental Management Plan

Halikos Pty Ltd Associated Procedures

Copies of all Legislation and relevant standards shall be held at the Project site.

2.2 Input Documents

RFT number T14-2305

General Conditions of Contract NPWC Edition 3

NT of Australia Radiation Protection Act

Guide to Traffic Engineering Practice – Part 5 Intersections at Grade

Urban Road Design – Guide to the Geometric Design of Major Urban Roads

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D e s i g n D e v e l o p m e n t a n d C o n s t r u c t i o n P r o j e c t

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AS2890.1 Off Street Parking

AS/NZS 3500.3 – Plumbing and Drainage Part 3

The Building Code of Australia

Managing Urban Stormwater, Soils and Construction – Vol 1, 4th Edition, Landcom

2.3 Project Documents

The following documents will be maintained for the project:

Management Review records

Records of contract and tender reviews

Subcontractor records including quotes & transmittals, subcontract agreements, purchase orders,

instructions, payments, variations and correspondence

Register of Subcontractors

Delivery dockets and Invoices

Records of inspections and tests and test results

Suppliers and subcontractors compliance certificates

Calibration register and calibration results

Noncompliance reports

Records of corrective and preventive action

Audit records

Training and competency records

Permits and approvals

Drawings and drawing registers

Revisions to project documentation & transmittals

Site Diaries

Progress payment claims and contract variations

Correspondence with all project stakeholders

Construction programs

Minutes of meetings

Monthly progress reports

Requests for Information

Record of Defects

Page 8: Project Quality Plan - Halikos · Project Manager who has managed projects of similar size and complexity to this Project. The Halikos Project Management Team selected for this project

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T 1 4 - 2 3 0 5 – D a r w i n – N e w H e n b u r y S c h o o l –

D e s i g n D e v e l o p m e n t a n d C o n s t r u c t i o n P r o j e c t

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Relevant procedures and records (including site safety and environmental management)

Refer to the supporting Halikos document:

PRO-4-02 Document and Data Control Procedure

3.0 CONSTRUCTION PROGRAM

Please refer to Appendix 1 of this document.

4.0 QUALITY MANAGEMENT SYSTEM

The Quality Management System for Halikos defines and identifies the Policies, Plans, Procedures and

templates used to ensure a consistent product output to the same exceptionally high standard every time

Halikos undertakes an activity, which in this case a Major Government Project. This plan is a steering

statement of intent used to identify the tools and resources required to comply with and exceed customer

expectations.

4.1 Project Quality Plan

This Plan is directly in relation to the intent described in ISO 9001:2008 – Quality Management System –

Requirements. Not only is this plan used as a directional resource for the Halikos Group, it is also an

enabling methodology for resourcing the responsibilities for the Project outputs.

This plan describes the unique requirements of this project and its application throughout the project

lifecycle. This plan will also be the prescribed mechanism for the quality compliance benchmark throughout

the project.

4.2 Procedures

Project procedures provide specific details for the management of the identified quality issues at the project

level, including any relevant forms or checklists. Project procedures will always be subject to evolutionary

change throughout the project lifecycle as the expected standard of service provision may change.

Project procedures are also used as the provision of compliance confidence within the Project itself. This

compliance confidence enables both the customer and Halikos to ensure all system targets are maintained

as enablers to the identified output of the Project.

Refer to the supporting Halikos document:

REG-7-06 Controlled Documents Register

4.3 Inspection and Test Plans (ITP’s)

Subject to project requirements Inspection and Test Plans are prepared to identify, plan and provide a record

of project specific inspections and tests from project commencement to completion. Although ITP’s are a

control mechanism for the activity being undertaken to ensure quality of product is met, this quality control

function will form part of the standard of evidence required to fulfil the customers confidence in service

provision. A sample ITP is detailed at Appendix 5 to this document.

As a minimum all ITP defined in the Tender Documentation shall include:

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As a minimum, Halikos shall include ITP’s for:

Site survey and set out;

Site preparation and excavation;

Concrete construction activities, inclusive of vapour barriers/membranes and sealing of penetrations;

Structural steel construction works supply, storage and installation;

Insulation and vapour barriers supply and installation;

Roofing supply and installation;

Doors and windows supply, storage and installation;

External Cladding supply, storage and installation;

Hydraulic works installation and testing/certification;

Electrical works installation and testing/certification; and

Mechanical works installation and testing/certification.

The following information is to be included in ITP's:

Date;

Product concerned;

Name of sub-contractor, if applicable;

When sub-contractors' ITP’s are required, verification of their compliance with the specified

requirements;

Where each inspection and test point is located in the process;

Who carries out the inspection or test;

Characteristics to be tested;

Method of inspection or test;

Specified acceptance criteria;

Hold points and witness points;

Where lots or batches will be used;

Form of record of results;

Frequency and timing of the test; and

Details of what is to be inspected.

Page 10: Project Quality Plan - Halikos · Project Manager who has managed projects of similar size and complexity to this Project. The Halikos Project Management Team selected for this project

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4.4 Project Safety and Environmental Management Plans

The Halikos Pty Ltd Safety and Environmental Management Systems (EMS) are comprised of various

elements. The Project Safety and Environmental Management Plans are an integral part of the quality

management system and will ensure that Halikos operates within a safe working environment and in an

environmentally responsible manner in accordance with Company policies and as required by the relevant

Northern Territory Acts and Regulations and customer requirements.

4.5 Specifications, Drawings & Programs

Versions of specifications, drawings, and project programs are all controlled electronically on the company

computer system. This project specific data is classified as technical data and will be managed in a

catalogued manner throughout the project.

4.6 Control of Quality Records

Records will be established and maintained to provide evidence of conformity to requirements and of the

effective operation of the quality management system. Records shall remain readable, accessible and

maintainable. The Halikos “Document & Data Control” procedure provides guidelines to effectively manage

these documents. Documents to be used in this project are listed in appendix 2.

Halikos maintain project records to provide evidence of compliance to requirements in accordance with

written procedures. Electronic records are protected by a backup system. The computer system is run from

an Uninterrupted Power Supply.

Documents required by the quality management system shall be controlled. Records are a special type of

document and shall be controlled according to the requirements stated in this sub-section.

A documented procedure has been established to define the controls needed to:

Approve documents for adequacy prior to issue;

Review and update as necessary and re-approve documents;

Ensure that changes and the current revision status of documents are identified;

Ensure that relevant versions of applicable documents are available at points of use;

Ensure that documents remain legible and readily identifiable;

Ensure that documents of external origin are identified and their distribution controlled; and

Prevent the unintended use of obsolete documents, and to apply suitable identification to them if

they are retained for any purpose.

Page 11: Project Quality Plan - Halikos · Project Manager who has managed projects of similar size and complexity to this Project. The Halikos Project Management Team selected for this project

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The constitution of a Quality Record is as follows:

Records of management reviews or minutes of meetings;

Records of contract and tender reviews;

Purchase orders;

Registers of sub-contractors;

Records of sub-contractor performance;

Delivery Dockets;

Invoices;

Completed ITP’s;

Test Results;

Supplier’s and sub-contractor’s compliance certificates;

Calibration schedules;

Noncompliance reports;

Records of corrective and preventative action;

Records of audits, both internal and external; and

Training records.

During the Project, Halikos shall make all quality records available to the Superintendent at all times during

normal working hours when requested to do so. To that end, Halikos shall (within one calendar month of date

of practical completion) provide a register of all quality records held.

Halikos shall retain all quality records for at least five years from the date of Project completion.

Refer to the supporting Halikos document:

PRO-4-02 Document and Data Control Procedure

5.0 MANAGEMENT RESPONSIBILITY

5.1 Policy and Commitment

Halikos senior managers understand the vital importance of quality to the company’s continuing success.

Management therefore accepts total responsibility for setting a clear company policy for quality and for

providing resources to put the Policy into practice. Company Quality Objectives are communicated to all

workers through regular induction, reporting and project meetings.

The Halikos Quality Policy is included in appendix 1 of this plan. The Policy has been formulated with regard

to Halikos organisational aims and the needs and expectations of its clients.

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T 1 4 - 2 3 0 5 – D a r w i n – N e w H e n b u r y S c h o o l –

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Copies of the Quality Policy will be displayed at all Halikos offices. All workers are instructed in the Quality

Policy and their roles and responsibilities in the Quality System at initial induction and through regular

communication.

Refer to the supporting Halikos document:

POL-1-01 Halikos Occupational Health and Safety Policy

POL-1-02 Halikos Environmental Policy

Pol-1-03 – Halikos Quality Policy

5.2 Quality System Planning

Quality planning for this project is performed during the tender stage by the Quality Management

Representative and the Project Quality Representative. On award of the contract, a project launch is

conducted and detailed quality planning is performed in accordance with the “Project Launch” and “Project

Documentation & Control” procedures.

Refer to the supporting Halikos document:

PRO-4-52 Project Launch Procedure

5.3 Project Organisation

Halikos Pty Ltd is structured into operating in two distinct areas of operation, these being; Operations and

Projects. Functional reporting within Halikos Pty Ltd with respect to quality is summarised as follows:

At Operational level, the Project Manager (or delegated staff member) is the Quality Manager

Representative (QMR) and has overall responsibility for Quality; Safety and Environmental functions

of the Halikos Group, these functions are managed at the Halikos Company Headquarters.

At Project level, the Construction Site Manager (or delegated staff member) is The Project Quality

Manager Representative (PQMR) and has overall responsibility for Quality, Safety and

Environmental functions of Halikos Pty Ltd on the Project. The PQMR reports directly to the QMR.

Fundamental checking by site supervisory staff and site based subcontractors will also be a feature

of the PQP. Placing responsibility for the achievement of quality objectives at the workface will lead

to greater accountability at this level.

The proposed organisation structure for the Project is detailed in Appendix 3.

The duties and responsibilities of Halikos staff are defined in position descriptions maintained by the Human

Resource Manager at the Halikos Company Headquarters.

5.4 Project Responsibilities

The duties and responsibilities of key personnel with respect to quality management on this project are

described below:

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Project Director/Manager:

The Project Manager has overall authority in the determination of all matters affecting the

implementation and operation of the project. The Project Manager reports directly to the

Construction Manager.

The Project manager is responsible for:

Reviewing and authorising the Project Quality Plan (PQP), and other project plans;

Assigning quality responsibilities to all project personnel;

Ensuring all project personnel are suitably trained, and possess the necessary skills to undertake

their designated quality responsibilities;

Continually monitoring of quality performance to ensure compatibility and continued effectiveness

with the Company’s policy and objectives;

Communicating quality performance to the Construction Manager;

Providing sufficient funds, materials and equipment to ensure the PQP objectives are achievable;

Participating in the review of the quality system and other relevant quality meetings and programs;

Providing appropriate training in quality to all project personnel.

Project Quality Management Representative (PQMR)

The PQMR is responsible for the implementation of the Project Quality Plan (PQP). The PQMR

reports directly to the Project Manager and has a reporting function to the Quality Manager

Representative.

The PQMR has the authority to resolve all quality assurance matters in conjunction with the Project

Manager. The PQMR has the authority to reject non-conforming products/processes and the responsibility

to ensure that remedial measures are implemented to curtail further non-conformance.

The PQMR is responsible for:

Ensuring the Project Quality Plan is correctly implemented to meet the requirements of the project;

Allocating project staff to perform inspections duties;

Ensuring non-conformance is reported;

Ensuring a non-conformance is dispositioned within the required time-frame and that

disposition/remedial solutions are effectively implemented;

Reviewing inspection reports are ensuring any actions required are initiated;

Ensuring subcontractors fulfil their quality system obligations;

Attending meetings called to discuss quality issues;

Identifying and documenting quality system problems;

Assisting with the updating of the Project Quality Plan;

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Reviewing and approving Inspection and Test Plans, Project Forms/Checklists;

Liaising with the quality assurance representative from the client;

Assisting in the auditing/assessment of suppliers/subcontractors

Verification and Validation Personnel (Generally Site Supervisors)

Verification Personnel are responsible for inspecting and testing works in accordance with the Inspection and

Test Plans. Such work shall include off-site manufacture and fabrication and onsite works.

Halikos has a qualitative measure for Verification and Validation and they are defined as:

Customer Validation - The assurance that a product, service, or system meets the needs of the

customer and other identified stakeholders. It often involves acceptance and suitability with external

customers.

Internal Verification - The evaluation of whether or not a product, service, or system complies with a

regulation, requirement, specification, or imposed condition. It is often an internal process.

Verification Personnel have the authority to reject any nonconforming product/process and are answerable to

the PQMR in this regard. Various project personnel with relevant experience/qualifications will be used to

perform the necessary inspections to ensure the quality of product is being upheld.

Verification Personnel are responsible for:

Performing the inspection and testing, or witnessing the inspection and testing by others, as laid

down in the Inspection and Test Plans including release of Halikos nominated Hold Point;

Preparing records of inspection/tests and making these available to the PQMR;

Verifying that the procedures being used are adequate for effective control of quality;

Rejecting defective workmanship and materials;

Ensuring and verifying corrective action is taken when nonconforming work is identified.

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5.5 Project Quality Objectives

Principle - Customer Satisfaction:

QMS Objective 1.1;

o The “Halikos, Construction Office” shall maintain customer focus by satisfying current and

future customer needs. Customers can be both internal and external to the organisation.

QMS Objective 1.2;

o The “Halikos Construction Office” shall measure customer need satisfaction by means of a

validation process.

QMS Objective 1.3;

o The “Halikos Construction Office” shall strive to meet customer expectations with due regard

to cost, schedule, technical, programmatic and supportability facets of risk mitigation.

Principle 2 - Compliance with Requirements, Procedures and Methods.

QMS Objective 2.1;

o The “Halikos Construction Office” staff shall adopt a process approach to achieve a

consistent methodology of operation.

Principle 3 - Continual Improvement

QMS Objective 3.1;

o Continual improvement of all quality policy principles shall be pursued through the review

and audit of the “Halikos Construction Office” and ‘Halikos Operational Projects’ processes.

5.6 Management Review

The Project quality system shall be reviewed as part of the project management and Halikos senior

management meetings. The Project Health and Safety Plan shall be regularly reviewed and updated in

accordance with the Review and Continuous Improvement Procedure. The SEQ Compliance Officer is

responsible for ensuring the continuing suitability and effectiveness of the Project system. Any new

occupational health & safety hazards, system improvements and results of audits identified during the

demolition and construction phase are to be communicated to all relevant workers, subcontractors and other

project parties. The Project Manager will authorise the Project Plans and any updates once demolition and

construction has commenced. Halikos senior management is required to monitor Workplace Health & Safety,

Environmental and Quality activities throughout the company. This will be done by consultation, meetings,

site visits and review processes. Halikos senior management must have an understanding and involvement

in resolving and preventing significant Workplace Health & Safety and system issues with the aim to prevent

fatalities, serious injuries, illnesses, accidents and incident, non-compliance. Halikos management will review

the Workplace Health & Safety, Environmental and Quality Management Systems to ensure that the systems

meet industry and legislative requirements and the company’s objectivises set out the system policy. The

project has dedicated a management position to oversee all responsibilities, including reporting on the

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management system to the Managing Director and the Halikos’ senior management group. This position will

be held by the Safety Environment and Quality Manager.

Refer to the supporting Halikos document:

PRO-4-01 Management System Review Procedure

5.7 Frequency

The Management System Review meetings should be conduct as per the FRM-6-55 Integrated Management

Systems Planner, or as required. The system will be reviewed on a six monthly basis, at a minimum annually

to ensure information is communicated effectively throughout the company and any changes to legislation,

codes of practices or industry best practice are adopted and implemented. The Managing Directors

directives can be documented and implemented across the group to ensure they reflect those legislative

requirements. The SEQ Manager will meet with the Managing Director once a month to discuss and action

company SEQ matters.

Refer to the supporting Halikos document:

FRM-6-55 Integrated Management Systems Planner

5.8 Method of Review

The SEQ system method of review will be as the key agenda items formatted on the meeting review form

template. All aspects of the system will be reviewed with the focus on past safety, environmental and quality

performance and setting performance indicators for the following period. The senior management team sets

timeframes for implementation of the system. The review of company policies, objectives and procedures will

be performed, corrected and reported on by the SEQ Manager.

The review will include:

Results from audits;

The extent to which objectives and targets have been met;

The continuing suitability of the Safety Management System in relation to changing conditions and

information;

Concerns of relevant stakeholders.

All observations, conclusions and recommendations will be documented for necessary action.

The review will take into consideration, but not be limited to:

Health and safety performance reports;

Incident reports;

Hazard identification;

Statutory Workplace Health & Safety performance;

Corrective action reports;

Change to regulatory requirements;

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Changes to Workplace Health & Safety standards;

Community expectations and public interface.

5.9 Contract and Project Reviews

Senior management will review project specific Management System developed for the project. This will start

at tender by the SEQ Manager; once the project has started a review will take place in conjunction with the

Project Manager and SEQ Manager to assess project specifics and inclusions or omissions. This Plan

applies to all activities undertaken or proposed to be undertaken by the company. The Quality Plan will be

signed off and authorised by the Project Manager that is allocated overall responsibility for the project. It

clearly defines the roles and responsibilities of site management, subcontractors, and all workers on the

project. The Project Management System has expectations for Halikos senior managers to regularly visit the

site and discuss issues with site management and workers.

The Halikos Project Manager will be responsible for the development of a project deliverables register which

outlines all project deliverables required under the contract. The project deliverables register will be

implemented to manage procurement, registration, review and final submission of project deliverables prior

to uploading the web based computer application.

Pending the issue of a full set of contract documents for signature/sealing, the “Contract Issue Documents”

issued by the Client to enable the project to commence shall be reviewed by the Project Manager against the

“Tender” Documents as specified in Procedure PRO-4-52 ‘Project Launch’.

As part of the ‘Project Launch Procedure’ a Contractual Rights and Obligations summary will be undertaken

which is a summary of Client and Contractor obligations and protocols under the contract. Applicable

Contractual time bars are documented to ensure that contractual obligations are understood and executed in

a timely manner.

Refer to the supporting Halikos document:

PRO-4-12 Tender and Contract Review Procedure

PRO-4-52 Project Launch Procedure.

5.10 Reporting of Results

All review meetings will be minuted. All actions related to project specific sites will be raised as a

noncompliance and tabled at the site toolbox meeting. All findings from the review meeting that relate to the

workforce will be communicated through toolbox meeting, notice boards and safety meetings. Corrective

actions will be documented on the meeting minutes for action by those workers deemed responsible.

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6.0 SUBCONTRACTOR MANAGEMENT

To ensure all subcontractors engaged by Halikos are not exposed to identified hazards and are free from

risk, requires continual communication and consultation. Halikos is responsible for ensuring all workers

comply with current Legislation, Australian Standards, Codes of Practice and all Halikos Project

Management Strategies for the works performed. Halikos shall achieve this through a close working

relationship and ensuring there is a safe system of work for the task to be undertaken.

Refer to the supporting Halikos document:

PRO-4-13 Management of Subcontractors Procedure.

6.1 Subcontractor Responsibilities

All Subcontractors are under the direction of Halikos, and shall participate in full with the Project Quality Plan.

Subcontractor workers are required to adopt the same responsibilities for Halikos workers. All

subcontractors will, in addition, report to the SEQ Compliance Officer, Project Manager, Site Manager,

Foreman and Supervisors for all matters relevant to Quality Assurance and Control on the project. Where the

subcontractor’s supervisor or manager is not physically undertaking work on the project they shall nominate

a Project Quality Management Representative (PQMR) who will be responsible for attending to their workers

issues raised at meetings and the day to day practices of their workers.

6.2 Subcontractors Working on the Project

All subcontractors shall be required to attend a Project Induction with the Halikos SEQ Compliance Officer to

discuss the specific elements of the Project Plan, hazards and risks, and the rules of the project.

Subcontractors shall also be required to submit (when required) Inspection and Test Plans and be involved

with specific activities that may be planned for the project. The task specific activities shall be determined in

consultation with Project Management. Whilst subcontractors will be required to submit Project Procedures

for particular work they propose to undertake on the project, they should be informed of the following:

Project Management acceptance and/or approval of a subcontractor procedure shall not in any way

remove or limit the subcontractor’s responsibility to provide and maintain as far as is practicable a

working environment that is safe and without risk to the health of workers, products and services

and the project program.

Refer to the supporting Halikos document:

PRO-4-13 Management of Subcontractors Procedure.

6.3 Subcontractor Companies Engaged

At the start of any project the following process steps will be used to manage subcontractors and ensure

their compliance to work practices.

Refer to the supporting Halikos document:

PRO-4-35 Subcontractors Selection Procedure.

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6.4 Subcontractor Compliance

Compliance will be managed through a review of work performed and scheduled audits to ensure

compliance is maintained with the work scope to be carried out on the project. Subcontractor supervision will

ensure that all workers and sole traders/subcontractors are, or have:

Appropriate qualifications for the task to be under taken;

Are insured by a third party or have their own insurances;

Vehicles & mobile plant that meet Halikos’ and national standard requirements;

Tools and equipment that meet Halikos’ and NT legislative requirements;

Housekeeping that meets Halikos’ requirements;

Permits to work (if applicable are provided).

6.5 Subcontractor Performance Assessment

All performance will be monitored and managed through project documentation, such as checklists.

Refer to the supporting Halikos document:

PRO-4-13 Management of Subcontractors Procedure.

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7.0 RESOURCE MANAGEMENT

The adequacy of existing equipment and personnel resources and the need for new resources is identified

and reviewed regularly by the Project Manager.

Equipment and trained personnel are provided at all organisational levels to carry out the project processes,

verification as well as internal audits to ensure conformance to the project specification.

7.1 Project Activities & Organisations

ACTIVITY

ORGANISATION

Architectural Design, review & analysis MKEA

Architectural Documentation MKEA

Building Supervision Halikos Pty Ltd

Progress Payment Certification Halikos Pty Ltd

Project Administration Halikos Pty Ltd

Structural Engineering W&G

Civil Engineering Byrne Design

Electrical Engineering NTBS

Mechanical Engineering Building Services Group

Hydraulic Engineering Building Services Group

Surveying Fyfe

Quantity Surveying N/A

7.2 Training & Competency

The Halikos training procedure provides guidelines and information to effectively manage the identification

and implementation of training needs. Where skill gaps in relation to specific requirements, licensing or

competency requirements are identified in the risk assessment process, workers will be provided with

information, instruction and training to provide them with the skills necessary to complete their task/s in a

safe manner. The Project Manager in conjunction with the SEQ Compliance Officer is responsible for

reviewing and maintaining the REG-7-20 Project Training Register and related records. Subcontractors will

be offered guidance on accredited training providers where training (as identified) can be undertaken.

Records of information, instruction and training provided to workers will be maintained onsite.

To ensure that staff are competent to perform their assigned tasks, the following systems have been put in

place:

Position Descriptions including competency/education requirements

Training is provided as determined by the position descriptions and performance reviews

Job/quality requirements are communicated through Procedures

A project “Training & Competency Matrix” will be maintained

The Halikos “Training” procedure provides guidelines and information to effectively manage identification and

implementation of Quality programs.

7.3 Induction Training

The Northern Territory government has implemented the, Code of Practice for Induction for Construction

Work. Prior to commencing work, Halikos will ensure workers have completed general induction training.

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Halikos shall ensure that all workers hold a valid General Construction Industry Induction (White Card) and

appropriate licences for the task being conducted prior to commencing works on the Project.

7.4 Specific Project Site Induction

Prior to undertaking work on the project all workers will be required to undertake the Project specific Safety

Induction. The induction will include elements of the PSP, workplace specific hazards, and company policies,

procedures, and rules.

7.5 Specific Project Visitor Induction

Visitors and workers temporarily on the project to deliver plant, supplies, materials or services must report to

the project office and must receive instructions by the Site Manager or Project Manager. Depending on the

activities of the project at the time of the visit, and the nature of the visit the visitor may be requested to

undertake the project specific induction training detailed above. As a minimum all visitors to the project shall

be shown the emergency instruction sheet.

Refer to the supporting Halikos document:

REG-7-20 Project Training Matrix

Halikos Project Staff Position Descriptions

7.6 Facilities & Work Environment

Halikos will ensure that adequate facilities and a suitable work environment are provided to ensure that

workers are able to perform work in a safe and productive manner.

8.0 PROJECT REALISATION

8.1 Project Planning

Quality planning for this project is performed during the tender stage by the Quality Manager Representative

and the Project Quality Representative. On award of contract, a project launch is conducted and detailed

quality planning is performed in accordance with the “Project Launch” and “Project Documentation & Control”

procedures.

Refer to the supporting Halikos document:

PRO-4-2 Document and Data Control Procedure

8.2 Client Related Processes & Communication

Once the Client has issued a full set of contract documents for signature/sealing, these documents shall be

reviewed by the Project Manager against the “Tender” documents to ensure that any deficiencies are

identified and are resolved with the Client. The Project Manager shall ensure that any matters affecting

design are transmitted to the Services and Coordination Manager for action as appropriate.

Any variation to the contract shall be reviewed by the Project Manager in conjunction with other project staff

with appropriate technical knowledge as required. The review is to ensure that technical and quality

requirements are clearly defined and that the project has the necessary resources, organisation and facilities

to perform its obligations under the terms of the variation.

All head contract variations shall be controlled via a register.

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Upon completion of the review, the Project Manager shall sign and date the variation, and ensure distribution

of the amendment to all concerned parties.

Refer to the supporting Halikos document:

PRO-4-03 Consultation Procedure

Methods of communication include RFI (Request for Information) to Design Consultants and Site

Instructions to subcontractors. Client complaints shall be handled in accordance with the Halikos

“Noncompliance” procedure.

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9.0 PRODUCT IDENTIFICATION AND TRACEABILITY

Halikos shall establish and maintain documented procedures for identifying products from receipt to

construction, installation and delivery. Once the product has been identified using tagging, marking, or colour

coding this enables the product to be traced to its original source of procurement. The traceability of a

product can be undertaken in a number of ways:

Serial number;

Date;

Code;

Batch number; or

Lot number.

Once a product has been identified (using the above method), the product is then to be placed where the

install of that item will eventually be, provided it does not obstruct any other works.

9.1 Testing Traceability

If testing is deemed necessary, all testing products, areas of the product install and test results are to be

identified so as to trace the origin of the product in its final destination.

10.0 DESIGN & DEVELOPMENT

The design approach for Halikos is to start with the project concept and planning phases with an emphasis

on making decisions about the design, materials used and methods of construction to enhance the quality

and safety of the project from start to finish. Where Halikos is involved in the design or has input into the

design, a documented risk assessment is to be undertaken at the design stage to identify, assess and

manage buildability issues that may arise during construction. Where Halikos is the head contractor and has

no input into the design, all design-related buildability hazards are to be identified, assessed and managed in

the pre-construction phase. The below process is to ensure design changes during the construction phase

are reviewed, assessed, documented and controlled. Any new hazards resulting from design changes during

the construction phase are to be communicated to all workers.

10.1 Design Concept

The responsibility for achieving a safe project design, are with those workers working on a project design and

development. This is achieved through consultation with workers who are directly involved in the design

activity such as architects, engineers, and those who make decisions that influence the design outcome. It is

started by establishing the design scope of the project. The risk management is defined by identifying the

scope of workplace hazards that need to be considered. Establish collaborative relationships with the client

and others who can influence the design outcome. Categorise the risks to be evaluated in areas such as

operational, technical, financial, legal, social, and environmental elements. Develop a safe design framework

for the project, by identifying the steps in the process that need to be taken to ensure that risks are

addressed throughout the course of the project.

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10.2 Design Risk Assessment

Managers involved in design activities should facilitate a design risk assessment with the design consultant

team. All consultants should identify design related hazards associated with the specifications that they

design with relationship to the completed project. The design and consultant team should assess the risks

arising from design-related hazards. All identified issues need to eliminate the hazards and control risks.

During the design concept phase, through the life of the design process, monitoring and review of the design

risk assessment and the risk control measures will continue. Halikos will maintain all records of design risk

workshops, risk assessments, and design meetings. Halikos will consult with all workers and consultants on

the project, and will provide significant updated information on the high risk design changes. The design risk

assessment must comply with the hazard and risk management process of this Plan and be referred to for

the standard as part of the process as it is undertaken.

10.3 Design Development Phase

The project designers need to consider risks relating to the construction and through to decommissioning of

a building which can be controlled by assessing them prior to designs and drawings being finalised. Key

design options need to be considered such as planning the disconnection and re-routing services and power

cables before the construction begins which will avoid contact by workers. Investigating and choosing

construction materials that are safe to handle and do not require special tools or resources. Allow for the

designing scope, the construction of temporary and permanent work platforms and stairways to help prevent

falls and other hazards from occurring during the phases of the design. Designing components which

facilitate the pre-fabrication off-site or on the ground to avoid the hazards associated with assembling or

erecting at height. Designers need to provide adequate clearance in the design between the building

footprint and power sources such as overhead power lines, and other electrical components. There must be

allowance for the erecting of construction equipment to be located on site such as cranes and other tall

equipment. It is critical that the design of parapets is to a height that complies with guardrail requirements,

eliminating the need to construct temporary guardrails during the construction. Work at height is considered

a high risk not just during construction, but must be considered for things such as roof maintenance.

Consideration needs to be made, if possible to reducing the space between roof trusses and battens to

reduce the risk of internal falls during roof construction.

10.4 Documentation Phase

The Halikos designer team and consultants will keep a record of the risks identified during the design

process and the steps taken to eliminate or minimise the risks. Records should be kept of new information

relating to all design modifications. The construction phase involves ensuring those records of risks are

available and reviewed by the project team. The design plans are a crucial document for Project Managers to

rely on for accuracy and ensuring that key project staff is following correct design plans. Monitoring and

evaluating the design risk controls is to be a regular activity of the project management team which done as

part of design meetings. Communication between the project management team and designers should

confirm the effectiveness of risk controls in the design. Hazard identification during the construction phase,

especially the identification of new hazards and risks encountered that were not previously known to the

designers should be communicated back for the improvement of the process. This process can be picked up

during toolbox meetings, safety compliance checks, and reported hazards from workers.

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10.5 Design Changes

All key Halikos and project stakeholders must assess all design change for potential risk. If there are no new

risks, that can be the end of the risk assessment process. If there are new risks identified, then Halikos’ risk

management process and procedure will be implemented.

Refer to the supporting Halikos document:

PRO-4-15 Design Management Procedure.

10.6 Design Change Management Process

Whenever a key Halikos or project stakeholder determines that some safety aspect of the project should be

changed, then that stakeholder is to submit a change proposal to the project design team. The change

proposal should identify the work process in question, describe the aspect of the work process that the

stakeholder wishes to change, and include a description of the Workplace Health and Safety impact of the

proposed change.

10.7 Assessing the Impact of the Proposed Design Change

The design change proposal should be circulated to all key Halikos and project stakeholders who the

applicant has identified as being affected by the proposed design change. The design team will consider

circulating proposed changes with any other stakeholders for consultation. There will be involvement with the

project Workplace Health and Safety team on the possible Workplace Health and Safety effects of

implementing the proposed changes.

10.8 Approving or Rejecting Proposed Changes

Once the impact of the proposed change or changes has been assessed by all of relevant project

stakeholders, the project design management team should decide whether to recommend the acceptance or

rejection of the proposed change. The project design team may reject a proposed change if it is determined

that there are significant Workplace Health and Safety risks to project workers, construction workers,

maintenance workers or the end facility users and occupiers. The approval or rejection of a design change

will be done through the project design team meeting.

10.9 Completion Phase

The completion phase of a project will involve conducting a risk assessment for the safe receipt of the

completed project ready for handover to the client. The safe transfer of the completed project to the client will

be part of the completion and handover process. The communication of the residual risks and all risk control

measures that are implemented for the safety of users to the client.

Design will be performed by external Consultants as per the Halikos “Design Management” procedure.

Project Plans and procedures are updated as necessary as the design proceeds.

Refer to the supporting Halikos document:

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PRO-4-15 Design Management Procedure

11.0 PURCHASING & SUBCONTRACTING

In accordance with RFT T14-2305 all subcontractors who are contracted to provide trade services valued at

over $100,000.00 must have industry accreditation. Subcontractors will be required to provide a nominated

PQMR for the extent of their tenure on the Project.

Additionally Halikos will endeavour to use local subcontractors and suppliers wherever possible, refer to the

project “Industry Participation Plan (IPP)”.

All purchased products (including subcontracted works) shall be subject to verification to ensure

conformance to contractual requirements.

The Project Manager shall review all purchase documents prior to approval and release. Halikos Position

Descriptions detail purchasing authority levels and responsibilities.

Halikos may arrange for offsite Inspectors to conduct inspection and verification activities at subcontractor’s

premises as required. The verification arrangements and the method of release shall be specified in the

purchasing documents.

12.0 CONSTRUCTION CONTROL

Identification and planning of manufacture/construction activities is detailed in “Process Control” procedure.

Qualification of personnel, equipment and procedures for these processes shall be in accordance with the

applicable Standards, Specification and Codes. Records of qualified processes, procedures, personnel and

equipment will be maintained in accordance with Halikos documented procedures.

13.0 CUSTOMER PROPERTY

The Principal will be responsible for the supply, delivery and installation of items described in of RFT T14-

2305.

13.1 Inspection and Testing

Inspection and testing of items and works shall be performed by authorised personnel as detailed in the

respective Inspection and Test Plan/checklist.

Product conformance will be determined by acceptance criteria laid down in the specifications and Inspection

and Test Plans.

During inspection and testing, any nonconforming product/process detected shall be identified, document

and segregated (where possible) in accordance with the Halikos “Compliance Control” procedure.

All manufactured/constructed items shall undergo final inspection and testing in accordance with specified

contractual requirements prior to release to the client. No manufactured/constructed items shall be offered to

the client until all the activities specified in the Project Quality Plan or documentation procedures and

instructions have been satisfactorily completed.

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P r o j e c t Q u a l i t y P l a n

T 1 4 - 2 3 0 5 – D a r w i n – N e w H e n b u r y S c h o o l –

D e s i g n D e v e l o p m e n t a n d C o n s t r u c t i o n P r o j e c t

Document: PMP-3-04 Revision: 1 Date: February 2015 Page 27 of 43

Document Owner: Construction Division Uncontrolled When Printed

All Laboratory testing is to be conducted by National Association of Testing Authorities (NATA) certified

organisations as defined in T14-2305 Tender Documentation.

Refer to the supporting Halikos document:

PRO-4-18 Inspection Testing and Measuring Procedure

PRO-4-06 Compliance Control Procedure

PRO-4-02 Document and Data Control Procedure

13.2 Inspection, Measuring and Testing Equipment

All inspection, measuring and testing equipment (including newly acquired test equipment) used for

inspection and acceptance purposes, whether owned by Halikos, provided by the client or on loan, shall be

controlled calibrated and maintained in accordance with the “Monitoring and Testing Equipment” procedure.

For this project the following inspection, measuring and test equipment shall be subject to calibration:

Equipment Calibration Frequency Calibration Authority

Dumpy/Laser 1 month External

Theodolite 3 months External

The PQMR shall verify all test results and maintain calibration records on the project file.

Any equipment identified as having doubtful accuracy or precision shall be removed from use and calibrated.

Where any inspection, measuring and test equipment is found to be out of calibration, the validity of the

previous inspection results will be assessed and documented.

Refer to the supporting Halikos document:

PRO-4-18 Inspection Testing and Measuring Procedure

REG-7-15 Calibration Register

13.3 Handling, Storage, Packaging and Delivery

All items are handled and stored in accordance with documented procedures to prevent damage and

deterioration. Designated storage and holding areas are nominated in the site layout plan. All handling,

storage, packing and delivery techniques are defined in the Project Induction Package and also form part of

the site rules. On a weekly basis, the SEQ Officer for the Project will conduct a site inspection which

encompasses, overall site safety compliance, Quality of Product inspections, Environmental inspections and

storage of all items within the site boundary. The condition of all stock is periodically assessed during store

audits.

Refer to the supporting Halikos document:

PRO-4-09 OHS Inspection and Testing Procedure

PRO-4-10 Training and Induction Procedure

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P r o j e c t Q u a l i t y P l a n

T 1 4 - 2 3 0 5 – D a r w i n – N e w H e n b u r y S c h o o l –

D e s i g n D e v e l o p m e n t a n d C o n s t r u c t i o n P r o j e c t

Document: PMP-3-04 Revision: 1 Date: February 2015 Page 28 of 43

Document Owner: Construction Division Uncontrolled When Printed

PRO-4-11 Internal Audit Procedure

PRO-4-18 Inspection Testing and Measuring Procedure

13.4 Disposal of Site Products, Waste and Refuse

All disposal techniques are defined in PMP-3-03 Project Environmental Management Plan.

14.0 DOCUMENT, RECORDS AND DATA CONTROL

Documents required by the quality management system shall be controlled. Records are a special type of

document and shall be controlled according to the requirements stated in this sub-section.

A documented Halikos procedure (PRO-4-02 Document and Data Control Procedure) has been established

to define the controls needed to:

Approve documents for adequacy prior to issue;

Review and update as necessary and re-approve documents;

Ensure that changes and the current revision status of documents are identified;

Ensure that relevant versions of applicable documents are available at points of use;

Ensure that documents remain legible and readily identifiable;

Ensure that documents of external origin are identified and their distribution controlled; and

Prevent the unintended use of obsolete documents, and to apply suitable identification to them if

they are retained for any purpose.

14.1 Control of Records

Records will be established and maintained to provide evidence of conformity to requirements and of the

effective operation of the quality management system. Records shall remain readable, accessible and

maintainable. Halikos procedures (PRO-4-02 Document and Data Control Procedure and PRO-4-08 Control

of Quality Records) have been established to define the controls needed for the identification, storage,

protection, retrieval, retention time and disposition of records.

Refer to the supporting Halikos document:

PRO-4-02 Document and Data Control Procedure

PRO-4-08 Control of Quality Records

15.0 MEASUREMENT, ANALYSIS & IMPROVEMENT

15.1 Monitoring Client Satisfaction

The Project Manager shall in conjunction with the team establish a mechanism to measure and monitor the

level of satisfaction/dissatisfaction within the Client’s team. Examples of issues to be monitored are Industrial

Relations, Progress, Quality, Safety, Environmental, Local Industry Participation, Indigenous Involvement

etc. A staff member shall be nominated by the Project Manager to establish the monitoring mechanism,

which shall include the recording, analysis, and reporting of data.

Refer to the supporting Halikos document:

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P r o j e c t Q u a l i t y P l a n

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D e s i g n D e v e l o p m e n t a n d C o n s t r u c t i o n P r o j e c t

Document: PMP-3-04 Revision: 1 Date: February 2015 Page 29 of 43

Document Owner: Construction Division Uncontrolled When Printed

PRO-4-02 Document and Data Control Procedure

15.2 Monitoring Project Activities

Project activities (including subcontractor works) are monitored regularly in accordance with the relevant

Inspection & Test Plan/Checklists.

15.3 Internal Audits

“Internal auditing is an independent, objective assurance and consulting activity designed to add value and

improve an organisation’s operations. It helps an organisation accomplish its objectives by bringing a

systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control and

governance processes.”

With the above in mind, the Halikos “Internal Audit Procedure” provides guidelines to effectively assess

project compliance against internal and external legislative requirements and identify causes of

project/system failures to promote proactive management of quality that result in continuous improvement

opportunities.

The nominated PQMR will implement the audit programme, schedule audit dates, and confirm names of the

audit team participants.

Project Quality Audits will be carried out at intervals defined in the Halikos audit schedule and will review

specific sections of the PQP to provide verification of the implementation, effectiveness and possible

recommendations for further improvement. The Audit Schedule is defined at Appendix 6 to this document.

The results of all audits shall be documented and Noncompliance Reports will be raised for deficiencies

identified and brought to the attention of the Project Manager for follow up action.

Following satisfactory rectification of the noncompliance and the identification and implementation of

corrective actions to prevent reoccurrence, the responsible person shall provide a completed copy of the

report to the auditor.

Refer to the supporting Halikos document:

PRO-4-11 Internal Audit Procedure

REG-7-19 Internal Audit Schedule

15.4 Control of Nonconforming Product

Any items that do not conform to specified requirements shall be prevented from inadvertent use or

installation. The “Compliance Control” procedure describes the process for identification, segregation (when

practical), classification, documentation, disposition and reinspection of the nonconforming product.

Where contractually required, concessions or waivers shall be sought from the client for the proposed use of

the product, which does not conform to specified requirements. All nonconformity shall be documented and

a register is maintained by the PQMR to monitor the status of the non-conformances.

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P r o j e c t Q u a l i t y P l a n

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D e s i g n D e v e l o p m e n t a n d C o n s t r u c t i o n P r o j e c t

Document: PMP-3-04 Revision: 1 Date: February 2015 Page 30 of 43

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All products identified to be ‘Nonconforming’ shall be recorded on FRM-6-20 and isolated to ensure the

product is not used or installed inadvertently. Once FRM-6-20 is populated, the details of the noncompliance

are recorded on REG-7-24 within 24 hours (one working day). All products deemed to be Nonconforming

shall be identified to the Project Manager who has the overall authority and responsibility for remedial action

to be undertaken.

If amendment, variation or extension of time will result from the proposed remedial action, the Project

Manager will submit the Noncompliance report with the proposed remedial action to the Superintendent for

approval. Such a noncompliance constitutes a Hold Point and is to be noted on the ITP accordingly.

In the event of the Superintendent observing defective work or a defect in the quality system, Halikos will be

advised in writing. Within one ordinary working day of receipt of the advice, the Contractor shall raise a

noncompliance report and action it in accordance with Clause 7.4.13 of the Tender Documentation

Defects identified during the defects liability period will be documented and resolved in accordance with

Halikos procedures.

Refer to the supporting Halikos document:

PRO-4-06 Compliance Control Procedure

PRO-4-28 Servicing and Defect Liability Procedure

FRM-6-20 Noncompliance Report

REG-7-24 Action Register

15.5 Analysis of Data

Project Quality statistics shall be gathered on a regular basis using the standard report format.

Statistical information will be analysed and reported to all Halikos workers, project subcontractors and other

interested parties. The Project Manager will review project statistics regularly.

15.6 Corrective and Preventative Action

Halikos management ensures that the effectiveness of the quality system continually improves through the

use of quality system elements such as the Quality Policy, Quality Objectives, audit results, management

review meetings and the use of corrective action reports.

Corrective and/or preventative actions taken to eliminate the causes of actual or potential nonconformity

shall be in accordance with the documented procedure. The action taken shall be to a degree appropriate to

the magnitude of problems and the risks encountered.

Refer to the supporting Halikos document:

PRO-4-06 Compliance Control Procedure

PRO-4-02 Document and Data Control Procedure

FRM-6-20 Noncompliance Report

REG-7-24 Action Register

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P r o j e c t Q u a l i t y P l a n

T 1 4 - 2 3 0 5 – D a r w i n – N e w H e n b u r y S c h o o l –

D e s i g n D e v e l o p m e n t a n d C o n s t r u c t i o n P r o j e c t

Document: PMP-3-04 Revision: 1 Date: February 2015 Page 31 of 43

Document Owner: Construction Division Uncontrolled When Printed

16.0 DEFINITIONS

Client - Department of Infrastructure, Construction Division.

Contractor - Halikos Pty Ltd.

Subcontractor - Any company or person who is contracted to Halikos Pty Ltd for the purpose of supplying

goods or services.

Consultant - The architectural and engineering consultants who have been engaged by Halikos Pty Ltd to

perform the design, preparation of detailed ‘For Construction’ documentation and necessary certification to

meet contractual requirements.

Project Quality Plan (PQP) - A document that describes how the work under the contract will be performed

and controlled, i.e. this document.

Procedure - A document which describes the method for undertaking a certain activity.

Inspection and Test Plan (ITP) - A document which describes what checks for compliance for a particular

process or activity are to be made.

Hold Point - A point in the construction or verification process beyond which work must not proceed without

the written approval of a designated person or authority.

Witness Point - A point in the construction or verification process at which an activity is to be observed.

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P r o j e c t Q u a l i t y P l a n

T 1 4 - 2 3 0 5 – D a r w i n – N e w H e n b u r y S c h o o l – D e s i g n D e v e l o p m e n t a n d

C o n s t r u c t i o n P r o j e c t

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APPENDIX 1 – CONSTRUCTION PROGRAM

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APPENDIX 2 - HALIKOS QUALITY POLICY

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D e s i g n D e v e l o p m e n t a n d C o n s t r u c t i o n P r o j e c t

Document: PMP-3-04 Revision: 1 Date: December 2014 Page 34 of 43

Document Owner: Construction Division Uncontrolled When Printed

APPENDIX 3 – DOCUMENT CONTROL REGISTER

1 Company Policies

Number Issue Name Reviewed Number Issue Name Reviewed

POL-1-01

1 Occupational Health & Safety Policy

Apr-14 POL-1-

12 Free

POL-1-02

1 Environmental Policy Apr-14 POL-1-

13 Free

POL-1-03

1 Quality Policy Apr-14 POL-1-

14 1 Personal Leave Policy Jun-11

POL-1-04

1 Workplace Violence Policy

Nov-12 POL-1-

15 Free

POL-1-05

1 Drugs & Alcohol Policy

Nov-12 POL-1-

16 1 Motor Vehicle Policy Jan-12

POL-1-06

1 Rehabilitation Policy Nov-12 POL-1-

17 1 Personal Leave Policy Aug-10

POL-1-07

1 Equal Employment Opportunity Policy

Nov-12 POL-1-

18 Free

POL-1-08

1 Sustainability Policy Mar-12 POL-1-

19 Free

POL-1-09

Free POL-1-

20 1 Cash Holding Tills Jul-11

POL-1-10

Free POL-1-

21 1

Contracts Agreements Leases Policy

Jul-11

POL-1-11

Free POL-1-

22 Free

2 Company Manuals

Number Issue Name Reviewed Number Issue Name Reviewed

Free Free

Free Free

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P r o j e c t Q u a l i t y P l a n

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D e s i g n D e v e l o p m e n t a n d C o n s t r u c t i o n P r o j e c t

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Document Owner: Construction Division Uncontrolled When Printed

3 Project Plans

Number Issue Name Reviewed Number Issue Name Reviewed

PMP-3-01

1 Project Health and Safety Plan

Dec-14 PMP-3-

22 Free

PMP-3-02

Free PMP-3-

23 1

Industry Participation Plan

Dec-14

PMP-3-03

1 Project Environmental Management Plan

Dec-14 PMP-3-

24 1

Project Training and Education Plan

Dec-14

PMP-3-04

1 Project Quality Plan Dec-14 PMP-3-

25 Free

PMP-3-05

1 Project Emergency Response Plan

Dec-14 PMP-3-

26 Free

PMP-3-06

1 Cyclone Management Plan

Dec-14 PMP-3-

27 Free

PMP-3-07

Free PMP-3-

28 Free

PMP-3-08

1 Project Risk Management Plan

Dec-14 PMP-3-

29 Free

PMP-3-09

Free PMP-3-

30 Free

PMP-3-10

Free PMP-3-

31 Free

PMP-3-11

Free PMP-3-

32 1

Indigenous Development Plan

Mar -15

PMP-3-12

Free PMP-3-

33 Free

PMP-3-13

Free PMP-3-

34 Free

PMP-3-14

Free PMP-3-

35 Free

PMP-3-15

Free PMP-3-

36 Free

PMP-3-16

Free PMP-3-

37 Free

PMP-3-17

Free PMP-3-

38 Free

PMP-3-18

Free PMP-3-

39 Free

PMP-3-19

Free PMP-3-

40 Free

PMP-3-20

Free PMP-3-

41 Free

PMP-3-21

Free PMP-3-

42 Free

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P r o j e c t Q u a l i t y P l a n

T 1 4 - 2 3 0 5 – D a r w i n – N e w H e n b u r y S c h o o l –

D e s i g n D e v e l o p m e n t a n d C o n s t r u c t i o n P r o j e c t

Document: PMP-3-04 Revision: 1 Date: December 2014 Page 36 of 43

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4Procedures

Number Issue Name Reviewed Number Issue Name Reviewed

PRO-4-01

7 Management System Review

Dec-14 PRO-4-

42 Free

PRO-4-02

6 Document & Data Control

Dec-14 PRO-4-

43 Free

PRO-4-03

6 Consultation Dec-14 PRO-4-

44 Free

PRO-4-04

6 Legislative Compliance

Dec-14 PRO-4-

45 Free

PRO-4-05

8 Hazard Identification, Risk Assessment and Control

Dec-14 PRO-4-

46 Free

PRO-4-06

6 Compliance Control Dec-14 PRO-4-

47 Free

PRO-4-07

7 Accident, Incident and Near Miss Management

Dec-14 PRO-4-

48 Free

PRO-4-08

3 Control of Quality Records Procedure

Dec-14 PRO-4-

49 3 Minor Purchasing Dec-14

PRO-4-09

6 OHS Inspection and Testing

Dec-14 PRO-4-

50 3

Subcontractor Payment

Dec-14

PRO-4-10

7 Training and Induction Dec-14 PRO-4-

51 1 Tendering Dec-14

PRO-4-11

1 Internal Audit Dec-14 PRO-4-

52 1 Project Launch Dec-14

PRO-4-12

3 Tender and Contract Review

Dec-14 PRO-4-

53 1

Planning and Programming

Dec-14

PRO-4-13

6 Management of Subcontractors

Dec-14 PRO-4-

54 1

Temporary Works Design

Dec-14

PRO-4-14

1 Governance Procedure

Dec-14 PRO-4-

55 1

Completion and Handover of Works

Dec-14

PRO-4-15

6 Design Management Dec-14 PRO-4-

56 1 Position Description Dec-14

PRO-4-16

4 Tool and Equipment Management

Dec-14 PRO-4-

57 Free

PRO-4-17

Free PRO-4-

58 Free

PRO-4-18

3 Inspection Testing and Measuring

Dec-14 PRO-4-

59 Free

PRO-4-19

Free PRO-4-

60 Free

PRO-4-20

5 Electrical Isolation Management

Dec-14 PRO-4-

61 Free

PRO-4-21

4 Alcohol, Drugs and Smoking Control

Dec-14 PRO-4-

62 Free

PRO-4-22

4 Asbestos Management

Dec-14 PRO-4-

63 Free

PRO-4-23

5 Working at Height Dec-14 PRO-4-

64 Free

PRO-4-24

5 Plant and Equipment Management

Dec-14 PRO-4-

65 Free

PRO-4-25

5 Excavation and Trenching

Dec-14 PRO-4-

66 Free

PRO-4-26

5 Confined Space Management

Dec-14 PRO-4-

67 Free

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T 1 4 - 2 3 0 5 – D a r w i n – N e w H e n b u r y S c h o o l –

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4Procedures

Number Issue Name Reviewed Number Issue Name Reviewed

PRO-4-27

5 Emergency Preparedness

Dec-14 PRO-4-

68 Free

PRO-4-28

5 Injury Rehabilitation Dec-14 PRO-4-

69 Free

PRO-4-29

3 Servicing and Defect Liability

Dec-14 PRO-4-

70 1 Corporate Identity Dec-14

PRO-4-30

Free PRO-4-

71 1

Company Mobile Phone

Dec-14

PRO-4-31

Free PRO-4-

72 1 Email and Internet Dec-14

PRO-4-32

Free PRO-4-

73 Free

PRO-4-33

NCOP Dec-14 PRO-4-

74 Free

PRO-4-34

Free PRO-4-

75 Free

PRO-4-35

3 Subcontractor Selection Process

Dec-14 PRO-4-

76 Free

PRO-4-36

3 Monitoring and Testing Equipment

Dec-14 PRO-4-

77 Free

PRO-4-37

4 Precast Installation Dec-14 PRO-4-

78 Free

PRO-4-38

2 Traffic Management Road Work

Dec-14 PRO-4-

79 Free

PRO-4-39

Free PRO-4-

80 3 Accounting Timetable Dec-14

PRO-4-40

5 Mobile Crane Work Zone

Dec-14 PRO-4-

81 3

Operation Maintenance

Dec-14

PRO-4-41

5 Tower Crane Work Zone

Dec-14 PRO-4-

82 3

Commissioning of Works

Dec-14

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D e s i g n D e v e l o p m e n t a n d C o n s t r u c t i o n P r o j e c t

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6Forms and Templates

Number Issue Name Reviewed Number Issue Name Reviewed

FRM-6-1 1 Management Review Agenda

Dec-14 FRM-6-

32 1

Employee Personnel Details

Dec-14

FRM-6-2 1 Emergency Management Plan Checklist

Dec-14 FRM-6-

33 1

Monthly OHS Statistics Report

Dec-14

FRM-6-3 4 Safety Plan Implementation Checklist

Dec-14 FRM-6-

34 Free

FRM-6-4 1 Legislative Compliance Matrix

Dec-14 FRM-6-

35 Free

FRM-6-5 1 Project Organisation Chart

Dec-14 FRM-6-

36 Free

FRM-6-6 1 Matrix Of System Procedures

Dec-14 FRM-6-

37 Free

FRM-6-7 Free Dec-14 FRM-6-

38 1 Purchase Order Dec-14

FRM-6-8 1 Emergency Response Form

Dec-14 FRM-6-

39 Free

FRM-6-9 1 Emergency Instructions

Dec-14 FRM-6-

40 1

Hazard Identification / Assessment Control

Dec-14

FRM-6-10

Free FRM-6-

41 1

Hazardous Substances Register

Dec-14

FRM-6-11

5 Injury Incident Notification

Dec-14 FRM-6-

42 1

Safe Work Method Statement (SWMS)

Dec-14

FRM-6-12

Management System Review Minutes

Dec-14 FRM-6-

43 1

Equipment Calibration Record

Dec-14

FRM-6-13

Free Dec-14 FRM-6-

44 Free Dec-14

FRM-6-14

1 Document Template - Portrait

Dec-14 FRM-6-

45 1

Electrical Equipment Register

Dec-14

FRM-6-15

1 Document Template - Landscape

Dec-14 FRM-6-

46 1

Plant Identification Register

Dec-14

FRM-6-16

1 Drawing & Document Register

Dec-14 FRM-6-

47 1

Lifting Equipment Register

Dec-14

FRM-6-17

1 Toolbox Meeting Record

Dec-14 FRM-6-

48 1

Confined Space Entry Permit & Checklist

Dec-14

FRM-6-18

1 Meeting Agenda & Meeting Minutes

Dec-14 FRM-6-

49 1 Hot Work Permit Dec-14

FRM-6-19

1 Attendance Sheet Dec-14 FRM-6-

50 1

Fire Prevention & Protection Form

Dec-14

FRM-6-20

1 Noncompliance Report

Dec-14 FRM-6-

51 1

Emergency Response Register

Dec-14

FRM-6-21

1 Noncompliance Register

Dec-14 FRM-6-

52 1

First Aid Injury Register

Dec-14

FRM-6-22

1 Accident Report & Investigation Form

Dec-14 FRM-6-

53 1

SWMS Assessment review

Dec-14

FRM-6-23

Free Dec-14 FRM-6-

54 Free Dec-14

FRM-6-24

1 Audit Schedule Dec-14 FRM-6-

55 Free Dec-14

FRM-6-25

1 Audit Report Dec-14 FRM-6-

56 1

OH&S Committee Agenda & Meeting Minutes

Dec-14

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P r o j e c t Q u a l i t y P l a n

T 1 4 - 2 3 0 5 – D a r w i n – N e w H e n b u r y S c h o o l –

D e s i g n D e v e l o p m e n t a n d C o n s t r u c t i o n P r o j e c t

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Document Owner: Construction Division Uncontrolled When Printed

6Forms and Templates

Number Issue Name Reviewed Number Issue Name Reviewed

FRM-6-27

1 Monthly Safety Checklist

Dec-14 FRM-6-

57 1

Notification Of OH&S Election

Dec-14

FRM-6-28

1 Training Record Dec-14 FRM-6-

58 1

OH&S Election Ballot Paper

Dec-14

FRM-6-29

1 Training & Competency Record

Dec-14 FRM-6-

59 1

OH&S Representative Nomination Form

Dec-14

FRM-6-30

1 Induction Attendance Register

Dec-14 FRM-6-

60 1

OH&S Representative Notice Of Results

Dec-14

FRM-6-31

1 Site Induction Card Dec-14

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D e s i g n D e v e l o p m e n t a n d C o n s t r u c t i o n P r o j e c t

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7Checklists and Registers

Number Issue Name Reviewed Number Issue Name Reviewed

REG-7-01 10

Legislative Compliance Register

Dec-14 CL-7-

01 1 Weekly Inspection Checklist

Dec-14

REG-7-02 1

Systems Evidence Register

Dec-14 CL-7-

02 REG-7-

03 1 Man Hours Register Dec-14 CL-7-

03

REG-7-04 1

Site Inspections Register

Dec-14 CL-7-

04 REG-7-

05 1 Inductions Register Dec-14 CL-7-

05

REG-7-06 10

Controlled Document Register

Dec-14 CL-7-

06 REG-7-

07 1 Incident Register Dec-14 CL-7-

07

REG-7-08 1

Injury Statistics Register

Dec-14 CL-7-

08 REG-7-

09 1 SWMS Register Dec-14 CL-7-

09

REG-7-10 1

Hazardous Substances Register

Dec-14 CL-7-

10 REG-7-

11 1 Chemical Register Dec-14 CL-7-

11

REG-7-12

3 Objectives and Targets Matrix

Dec-14 CL-7-

12 1

Emergency Response and First Aid Assessment Checklist

Dec-14

REG-7-13 1 Equipment Register Dec-14

CL-7-13

REG-7-14 1 Scaffold Register Dec-14

CL-7-14

REG-7-15 1 Calibration Regitister Dec-14

CL-7-15

REG-7-16 1 PPE Register Dec-14

REG-7-17 1 Noise Register Dec-14

REG-7-18 1 Rain Gauge Register Dec-14

REG-7-19 1 Internal Audit Schedule

Dec-14

REG-7-20 1 Training Matrix Dec-14

REG-7-21 1 Training Participation Register

Dec-14

REG-7-22 1 Mobile Plant Register Dec-14

REG-7-23 1 WorkSafe Visit Register

Dec-14

REG-7-24 1 Action Register Dec-14

REG-7-25 1 LOTO Register Dec-14

REG-7-26 6 Project Risk Register Dec-14

Page 41: Project Quality Plan - Halikos · Project Manager who has managed projects of similar size and complexity to this Project. The Halikos Project Management Team selected for this project

P r o j e c t Q u a l i t y P l a n

T 1 4 - 2 3 0 5 – D a r w i n – N e w H e n b u r y S c h o o l – D e s i g n D e v e l o p m e n t a n d

C o n s t r u c t i o n P r o j e c t

Document: PMP-3-04 Revision: 1 Date: December 2014 Page 41 of 43

Document Owner: Construction Division Uncontrolled When Printed

APPENDIX 4 – PROJECT ORGANISATION CHART

Page 42: Project Quality Plan - Halikos · Project Manager who has managed projects of similar size and complexity to this Project. The Halikos Project Management Team selected for this project

P r o j e c t Q u a l i t y P l a n

T 1 4 - 2 3 0 5 – D a r w i n – N e w H e n b u r y S c h o o l – D e s i g n D e v e l o p m e n t a n d

C o n s t r u c t i o n P r o j e c t

Document: PMP-3-04 Revision: 1 Date: December 2014 Page 42 of 43

Document Owner: Construction Division Uncontrolled When Printed

APPENDIX 5 – SAMPLE ITP

Project: T14-2305 Henbury School Approved By: Date:

Key 1: W – Witness H – Hold S – Surveillance Attach Dockets, Certificates, QA Documents to ITP

Key 2: S/C – Subcontractor HA – Halikos Site QA Rep C – Client Site QA Rep BC – Building Certifier

DWG #: Item: Level: Grid Ref:

ALL ITP’s ARE TO BE SIGNED AND DATED ON THE ATTACHED ITP SIGN-OFF SCHEDULE

Item

No. Activity Name

Spec Ref

Activity

Verify or Test By Records/Remarks (eg test frequency, reports, certificates, etc.)

S/C HA BC

C

1. Inspection Give sufficient notice so that inspection may be made at the following stages: - Film underlay installed on the base - Completed formwork and reinforcement, cores and embedments fixed in place.

H H

W W

W W

Page 43: Project Quality Plan - Halikos · Project Manager who has managed projects of similar size and complexity to this Project. The Halikos Project Management Team selected for this project

P r o j e c t Q u a l i t y P l a n

T 1 4 - 2 3 0 5 – D a r w i n – N e w H e n b u r y S c h o o l – D e s i g n D e v e l o p m e n t a n d

C o n s t r u c t i o n P r o j e c t

Document: PMP-3-04 Revision: 1 Date: December 2014 Page 43 of 43

Document Owner: Construction Division Uncontrolled When Printed

APPENDIX 6 –PROJECT INTERNAL AUDIT SCHEDULE