Project Report on Total Quality Management [TQM]

7/27/2019 Project Report on Total Quality Management [TQM]

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It means all the people of the organization are committed to product quality by doing right thingsright, first time, every time by employing organization resource to provide value to customer.

TOTAL QUALITY MANAGEMENT : -It is the process designed to focus external/internal customer expectation preventing problems

building ,commitment to quality in the workforce and promoting to open decision making.

TOTAL:

Every one associated with the company is involved in continuous improvement, in all functional

area, at all level.

QUALITY:

Customer express and implied requirement is met fully.

MANAGEMENT:

Executive are fully committed

Decision in a planned way.

To maintain existing lever of quality.

To improve existing lever of quality.

Effective utilization of resource.


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PRINCIPLES OF TQM:-

1.Delight the customer

2. Management by fact

3. People based management

4. Continuous improvement

5. Strong leadership

6. Quality system measure& record

7. Team work, Team accountable, correct problem

8. People oriented technology, speed.

FOUR CS OF TQM

1. Commitment 2. Comptence

3. Communication 4. Continuous improvement

FACTOR AFFECTED THE COMMITMENT OF THE EMPLOYEES:-

General worker attitude toward the company.

General worker attitude toward the supervisor.

Lever of satisfaction toward job standard.

The lever of consideration the supervisor shows to his subordination.

The workload & work pressure level.

The treatment of individual by the management


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The lever of workers satisfaction with the salaries

The level of worker pride in the company and its activity

Worker reaction to the formal communication network in the organization.

Intrinsic job satisfaction level of the worker.

Worker attitude toward the fellow worker.


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OPERATIONALISATION OF THECONCEPT:-

I have studied on impact of employees commitment toward. I have explained earlier. In the company, they already have implemented TQM so through this study, I measured the

degree of implementation in the organization and what are the factor that are affected thecommitment lever and to check how much they are satisfaction with the TQM implement.

For this purpose, I have made the questionnaire which consisting of multiple-choice questions. Ihave collected the data from them and after that I have tabulated them and interpreted them andgive the recommendation.

Focus of the problem:

The main emphasis will be on to find out quality employees commitment toward their work as aresult total quality implementation.

Review of Existing literature:Many people have work on this topic. They sum up various finding. They found that apply TQMhas directly increased their morale; increase the satisfaction lever and commitment toward their work. These are the finding of various researchers.

Several articles have been published in different journals , magazines and newspaper such asHARVARD BUSINESS REVIEW,THE ECONOMIC TIMES,VIKALPA etc.

But the effect of TQM on employees commitment in the company has so far not undertaken.This project has been done first time in the company.


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LIMITATION

~Employees of the organization may hide the fact.

~The management did not agree to disclose all the confidential data.

~Number of respondents are very less, so clear conclusion cant be

drawn.

OBJECTIVE OF THE STUDY:-

The objectives of this study are:

1.To find the degree of TQM implemented in the organization.

2.To study the level of commitment of employees toward their work.

3. To find out factor influencing the commitment.

RESEARCH METHODOLOGY

Research methodology is a way to solve the research problem in a systematic manner. It

may understand as a science of studying how the research is done significantly. Themethodology may differ from problem to problem, yet the basic approach towards the researchremains the same. The sequence or steps followed have been explained as under:

UNI VERSE AN D SURVAY POPUL ATI ON


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The universe is the employee working at mill. I have selected 100 employee 40 FROMTHE STAFF,60 FROM THE WORKER for the survey.

RESEA RCH DE SI GN

This research is of EXPLORATARY RESEARCH DESIGN .I have used the

questionnaire method for collecting the data.

AN AL YSI S PATTERN

Data collection:

This data is primary data, which I have been collected with the help of

questionnaire. I have prepared a questionnaire on the basis of the factors

responsible for employees commitment in the organization.


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MACRO ANALYSIS (Inferences &Interpretation)

The detailed analyses of the results are explained below:

MOST OF EMPLOYEES FEELS THAT:

Most of the staff member and worker feel that organization is quality conscious toward theemployees. This also increases their commitment toward the work and toward the organization.

Some of the employees feel that thy have proper information about the policies, practicesfollowed in the organization. But some of employees feel that there is no proper communication.

Most of the facts related with the organization are hided by the management from the employees.

Most of the employees feel that they dont get rewarded for their good performance.

Most of the staffs member feel that their performance is properly measured in the organization.

RECCOMENDATIONS

The suggestions I have given for the betterment are explained below:

It is very important to provide the opportunity to the employees of the organization to

express their ideas or whatever they want to express.

Management should clear their vision mission and goals towards the employees in the

organization.


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Management should involve the workers representatives in managerial activities so that

the transparency could be maintained and through this they can win the confidence of the

employees.

Management should give due importance to mental relaxation &social cultural

development of an employees who strives hard for the company.

Reward or Praise/appreciation works as magic for an individual and motivates them for

work.

Role clarity of each position should be defined and based on that individuals can plan

their work accordingly.

Self-potential system should be encouraged.

There are regular review and comparison of current & past performance to detect gradual

deterioration in the strategy.

Proper cooperation should be necessary in the company.

NOTE: THIS QUESTIONNAIRE IS PURELY FOR ACADEMIC PURPOSES.

ALL THE INFORMATION PROVIDED WOULD BE KEPT CONFIDENTIAL.

Do you think the organization is quality conscious toward employees?

YES NO

Does the organization have the certification of ISO 9000?

YES NO


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Are you practicing the six sigma for the error control?

YES NO dontknow

A formal career planning process exist in the organization

Strongly Agree Strongly disagree

Dont know Agree Disagree

There is a shared vision of where your business is growing?



Employees are kept updated with changes in job skills & job designs?



Formal or informal method is followed for employees feedback and acting on that

feedback?




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Does the organization provide right environment to apply your knowledge fromnew programs to the job?

Very much Some whatLittle

Not at all

Do you feel that the organization is a good place to work?

Yes No Sometimes

Do you feel comfortable with rules and policy of the organization?

Yes No Sometimes

What types of relations are you having with your superior, peers andsubordinates?

Good Average Poor

If bad then why it is so?

They are not cooperating.

Their behavior is not good

There is no proper communication.

All above

Do you feel that you can get ahead in the org. if you make an effort?

Yes No Sometimes


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Do you get any reward on your good performance?

Yes No Sometimes

Do you find that your performance is properly measured in the organization?

Yes No Sometimes

Do you find that your job makes the best use of your abilities?

Yes No Some Times

Thank you for your kind co-operation.

(Micro Analysis)

The analysis according to the objectives are explained below:

Do you think that this organization is QUALITY conscious toward

employees?

A. Yes

B. No


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Staff % Workers %

A 87 65

B 13 25

This shows that about 87% staff and 65% worker agreed that organization is quality conscious

toward employees.

Does the organization have the certification of ISO 9000?

A. Yes

B. No

Staff % Worker %

A. 100 67

B. 0 33

This shows that 100% staff and 70% worker said that the organization have the certification of

ISO 9000.

Is the organization provide quality assurance system& operation

A. Yes


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How many people are involved in the quality circle?

A. Below 10 B.Above 10

C. Above 15 D. Can t say

Staff % Worker%

A. 22 36

B. 54 28

C. 14 22

D. 10 14

It shows that about 54% staff says there are above 10 member in the quality circle.

How frequently the organization have the meeting of quality circle ?

A. Weekly B. Biweekly

C. Monthly D. Yearly

Staff % Worker%

A. 17 35

B. 57 42

C. 26 23

D. 0 0


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It shows that app.60 % staff & 42% worker says organization have the biweekly

meeting of quality circle.

Do you know about the agenda of information or any other information?

A. Yes

B. No

Staff % Worker %

A. 60 14

B. 40 86

Above graph shows that 60% staff say that

they know about the agenda of the information but 86% worker say they dont

know about this.


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Are the organization s going for the quality audit?

A. Yes

B. No

C. Cant say

Staff % Worker %

A. 85 26

B. 10 24

C 5 50

Above shows that 85% staff &26% worker says that organization is going for quality audit but

50% worker says they dont know about the quality audit.

Does the organization s have quality information system?

A. Yes

B. No

C. Cant say

Staff % Worker %


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A. 95 15

B. 0 31

C 5 54

Above shows that 95% staff says that organization have quality information system &54 %

worker says they dont know about this.

Are the information system is regularly updated?

A. Yes

B. No

C. Cant say

Staff % Worker %

A. 69 55

B. 11 11

C 20 34

About 70 % staff & 55% worker says that organization regularly updated.

Do you think the organization s used benchmarking?


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D. Yes

E. No

F. Cant say

Staff % Worker %

A. 30 8

B. 25 0

C 45 92

This shows that 95%staff says that organization have quality information system but 54% worker

say they dont know about this.

Does the organization s is going for brain storming session?

A. Yes

B. No

C. Dont know

Staff % Worker %

A. 70 3

B. 13 0

C 17 97


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Above table shows that 70%staff agreed with the statement.but 97% worker say they dont

know about this.

Are the organization is practicing the 5s Japanese philosophy?

A. Yes

B. No

Staff % Worker %

A. 90 26

B. 10 74

It shows that about the 90% staff and 26% worker says they are practicing this but74% workers dont know about this.

Does the organization has the certification of ISO 14000 ?

A. Yes

B. No

C. Dont know


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Staff % Worker %

A. 100 53

B. 0 16

C 0 31

It shows that all of the respondent of staff & most of the worker category says that

organization have ISO 14000.

A formal planning process exist in the organization?

A. Strongly agree

B. Strongly disagree

C. Dont know

D. Agree

E. Disagree

Staff % Workers %

A 18 7

B 12 30

C 20 46

D 30 7

E 20 10


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It shows that about 50% of the respondent are agree with the statement but in

worker category most of them are either disagree or dont know.


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There is a shared vision of where the business is growing?

A. Strongly agree


C. Dont know

D. Agree

E. Disagree

Staff % Workers %

A 22 7

B 5 13

C 25 40

D 45 13 E 3 27

It shows that about 50% staff of the respondent are agree with the statement but in

worker category app.60% disagree with the statement.

Employees are keep updating with change in the job skill & job design?

A. Strongly agree



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C. Dont know

D. Agree

E. Disagree

Staff % Workers %

A 10 3

B 5 15

C 10 13

D 55 45

E 20 24

It shows that app. 70% respondents are agree with the statement .

Formal& informal method is followed for employees feedback & acting on

that feedback?

A. Strongly agree B. Strongly disagree C. Dont know

D.Agree E. Disagree

Staff % Workers %

A 15 2 B 5 21

C 0 7

D 70 40


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E 10 30

Above table shows that app. 80% respondents of the staff and 45% from worker

said that there are proper feedback system. are agree with the statement .

Does the organization provide right environment to apply knowledge from

new programs to the job?

A. Strongly agree B.Strongly disagree C. Dont know

D. Agree E. Disagree

Staff % Workers %

A 5 5

B 75 28

C 10 13

D 7 46

E 3 8

Above table shows that 75% staff and 50% from worker said that organization provide the right environment to apply knowledge to the job Proper feedback system. are agree with the statement .

Do you feel that this organization is a good place to work?

A. Yes


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B. No

C. Cant say

Staff % Workers %

A 80 58

B 5 36

C 15 8

It shows that 80% staff&58% worker agreed with the statement.

Do you feel comfortable with the rules and policies of the organization?

A. Yes

B. No

C. Some times

Staff % Worker %

A. 55 47 B. 20 40

C. 25 13


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It shows that the employees of the staff category are more satisfied with the

rules and policies of the organization then employees from the workers

category.

What type of relations are you having with your superiors, peers and

subordinates?

A. Good

B. Average

C. Poor

Staff Workers

A. 90 34

B. 10 50

C. 0 16

It shows that most of the employees from the staff category are having good

relationships with their superiors. But most of the workers are having only

satisfactory relationships.

If bad, then why it is so?

A. They are not co-operating with you


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B. There behavior is not good

C. There is not proper communication.

D. All of the above

Workers

A. 10

B. 27

C. 18

D. 45

It shows that most of the worker take misbehaviour from their superior.

Do you feel that you can get ahead in the organization if you make efforts? A. Yes B. No C. Sometimes

Staff Workers

A. 45 24

B. 25 72

C. 30 4

This shows that most of the workers feels that they cant get ahead in the organizationif they work hard but the attitude of employees of staff is just opposite.

Do you get reward on your good performance?


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A. Yes

B. No

C. Sometimes

Staff % Workers %

A. 30 22

B. 65 68

C. 5 10

This shows that most of the staff members or workers have not get reward in

the organization on their good performance.

Do you feel that your performance is measured properly in the organization?

A. Yes

B. No

C. Sometimes

Staff % Workers %

A. 45 26

B. 40 67

C. 15 7


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Most of the staff members thinks that their performance is properly measured in

the organization but the workers feels just opposite of it

Do you find that your job makes the best use of your abilities?

(For Managers)

A. Yes

B. No

C. Sometimes

Staff

A. 55 B. 30

C. 15

It shows that most of the staff members are feels that their job makes the

best use of their abilities.

Documents

Project Report on Total Quality Management [TQM]