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INTRODUCTION
Each and every organization is made up of people function through
people .without people organization cannot exist. Human resource is the most
significant resource in any organization. Human resource management is very
powerful and essential department in any organization .This department takes care
of the welfare of the work
Welfare means anything done for intellectual, physical . moral and
economic betterment of workers .Welfare activities are necessary to develop a
peaceful and industrial growth . Welfare activities are useful to use to the
workforce more effectively and to reduce friction among co-worker.
This project deal with the topic “A STUDY ON EMPLOYEES WELFARE
MEASURES AT ICF “
An employer may voluntary initiate employee welfare measures in his
undertaking with the following objectives;
To give expression to philanthropic and paternalistic feeling.
To win over employees loyalty and increase their moral.
To develop efficiency and productivity among workers.
Such employees should be satisfied well .In which way they can be
satisfied .only by providing welfare measures for them, they can be satisfied
1
OBJECTIVES OF THE STUDY
2
OBJECTIVES OF THE STUDY
Primary
1 .To study the concept of employee welfare measures offered by
INTEGRAL COACH FACTORY
2 .To find out the employees welfare measures in INTEGRAL COACH
FACTORY.
Secondary
1. To analyze & interpretation various factors determining the welfare
measured promotion by the organization.
2. To suggest the measure to motivate the welfare measure in the organization.
3
SCOPE OF THE STUDY
4
SCOPE OF THE STUDY
The most important aspect of the study is to find
whether the individual employee personally interested in the
welfare facility implemented by the management. This applies to
the management also because however good a welfare services is
to the employees, it needs to feel the pulse of the employees. The
management should also be keen in studying, what welfare services
the employees expect from the management and whether their
existing ones are to the employees satisfaction
5
LIMITATIONS
6
LIMITATIONS The study does not cover the workmen employed in the night shifts.
Some of the important legal documents of the Factory were not provided by
the management.
Some respondents were reluctant to respond.
Due to busy schedule, some employees didn’t show that much interest towards
filling the questionnaire.
7
CHAPTER II
COMPANY PROFILE
8
COMPANY PROFILE
INTEGRAL COACH FACTORY (ICF)
INTRODUCTION OF THE FIRM
Integral Coach Factory is an ISO-9001 company. It has its own Design
and Development wing, the infrastructure and technical know how to
manufacture sophisticated modern coaches. ICF all-steel, all-welded, light-
weight; ‘integral’ coaches with anti-telescopic and construction. The ICF
combines the three major factors of modern passenger transport: - Speed,
Comfort and Safety.
Initially, ICF was designed to produce only broad gauge shells, which were to be
furnished by the zonal railways. Later, a separate furnishing division was set up
in view of the serve limitation capacity of railway workshops and also to take
advantages of mass production techniques. Presently, Coach Production is done
in shell division and Furnishing division.
ICF manufactured around 125 different types of coaches. They can be broadly
classified into Self-propelled coaches, Trailer coaches, AC coaches, Conventional
coaches and Special coaches likes palace on wheels. ICF produced 34,022
coaches as on March 2004. ICF manufactured and supplied 150 containers to
Container Corporation India in addition to coaches, production in the last four
years. ICF has exported Coaches, Bogies and Spares to 11 countries. ICF
manufactured the first Stainless Steel coach for the Indian Railway.
9
IN ICF THERE ARE TWO DIVISIONS THEY ARE AS FOLLOWS:
Shell Division
Furnishing Division
SHELL DIVISION
The coach manufacturing starts from Shell Division, where the body
shell and Bogie Assembles are done. The body shell assembly is of all welded
integrated design and it consists of under frame, sidewall, roof and end wall
assemblies. A shell is made of one body shell fitted on two bogies. A sheet metal
shop produces all sheet metal items required for the manufacture of under
frame, sidewall and roof.
a. A main assembly shop assembles the under frame; sidewall, end wall and
roof to from a tube like shell.
b. Final assembly, painting of the shell and fitment of air brake arrangement
are done in the final assembly shop.
c. Bogies are manufactured by assembling the bogie bolster, wheel sets, axle
box and springs together.
The body shells fitted on the bogie are dispatched to furnishing Division
for Furnishing work.
COACH FURNISHING DIVITION
Aesthetic look, comfort and safety are very much essential for pleasant
journey; furnishing division takes care of the above and furnishing the interior
portion of the coaches.
10
Furnishing of coach is done in ten stages, viz, flooring, wiring, paneling on
side wall, window fixing, and partition paneling, plumping, floor molding .light
&fans and seats, berth and racks fixing and buffer height adjustment .
Compare plywood, limpet asbestos sheets, PVC sheets. Latex
cushion .feather touch vinyl cloth, stainless steel and Frap lavatory inlays are
used to achieve good interior design, best passenger and long life of the coach
under touch running conditions.
HISTORY OF GROWTH
ICF- India’s premier coach building factory was started in technical
collaboration with Swish Car and Elevator Manufacturing Corporation Ltd.,
Switzerland. The construction commenced on March 1952 and the first machine
was commissioned by Shri Lal Bagadur Shastri, Ministry for Railway, on 2nd
October of 1955 a red letter day for ICF When Pandit Jawaharlal Nehru, Prime
Minister of India, flagged off the first coach. The furnishing division of ICF was
inaugurated on 2nd October of 1962.
ICF –though the years has been engaged manufacturing many types of
coaches year after year. The maximum number of types ever produced in a year
is 32 different types of coaches in the year 2000 to 2001. Starting with a humble
beginning of about 350 coaches per year. ICF as grown to a production capacity
of more than 1000 coaches annually. In the year 1998-1999 the maximum
number of coaches over produced in a year at 1057 coaches was achieved. ICF as
exported a total of bogies and 425 coaches to
Thailand,Burma,Taiwan,Zambia,Philippines,Tanzania,Uganda,Vietnam,Nigeria
, Mozambique and Bangladesh.
11
FACTORY AREA
ICF has a factory are of 189,5 acres. Covered area in shops is 47 acres.
Township is spread over 285.5acres. ICF employs more than 13,000 people. The
self-contained townships consist of 3000 residential quarters with schools
auditorium, stadium. recreation facilities and hospital.
ICF as expertise across the full spectrum from design and development,
manufacturing to after-sales service of coaches. ICF has leveraged its coach
building experience of 48 years and 33,000 coaches to stay at the forefront of
innovative coach building and retains its leadership position over the years. ICF
has successfully incorporated cutting edge technologies into the coach building
process.
ICF is committed to improving passenger safety, passenger comfort and
maintainability of the coaches. ICF has a diversified product portfolio of many
types of coaches all built to exacting customer requirements.
The main objective of ICF is to manufacture all metal lightweight coaches from
ordinary 2nd class to most complicated types of coaches i.e., AC and DC, EMUs,
AC Expresses, Rajdhani Express etc. Of late, ICF has entered into export
market also supplying coaches for foreign countries.
ORGANISATION AND DEPATMENTLISATION
The organization consist of departments of functional basic viz .administration,
personal, mechanical, electrical, civil, engineering, finance and accounts, etc.
For the purpose of technical, financial and cost control the factory has been
broadly under the following departments.
Production shops
Service department inside the workshops
Service department outside the workshops
Stores department
General department
12
AUTHORITY FOR MANUFACTURE:
The authority for manufacturing of components or assembly there of is
communicated through the issue of ‘Route cards’. The route cards contain
instruction to shop regarding the followings.
Operation to be carried out in the various shops and load centers
in their sequence.
The materials and tools to be used and
Time required for setting up machines and operations.
THE FUTURE OF THE ORGANIZATION
ICF is completing its 50 years of service to the nation by 2nd October 2005.
It has been planned to celebrate its Golden Jubilee in a befitting manner. From a
modest beginning to manufacture just a few third class shells in 1955, ICf is now
capable of producing over 1100 coaches per year and that too in more than 170
varieties. ICF can perhaps be compared with in the best of coach production
facilities and still remains a pioneer in introducing new types of coaches.
In the 151 years of Indian Railways, role of ICF in its 50 years is certainly a
remarkable one and will continue to be so in the years to come.
13
INDUSTRIAL PROFILE
The first railway on Indian sub-continent ran over a stretch of 21 miles from
Bombay to Thane the idea of a railway to connect Bombay with Thane, Kalian and
the Thal and Bhore Ghats inclines first occurred to Mr.George Clark, the chief
engineer of the Bombay Government, during a visit to Bhandub IN 1843.
The formal inauguration ceremony was performed on 16th April 1853, when 14
railway carriages carrying about 400 guests left Bore Bunder. The first passenger train
streamed out of Howrah station designed for Hooghly. A distance lf 24 miles, on 15th
August, 1854. Thus the first section of the East Indian Railways was opened the
public traffic, inaugurating the beginning of railway transport on the Eastern side of
the sub-continent.
In south the first line was opened on 1st July 1856 by the Madras Railway
Company. It ran between Veyasrapady and Wallajah road (Arcot), a distance of 63
miles. In the north a length of 119 miles of line was laid from Allahabad to Kanpur on
3rd March 1859. The first section from Hathras Road to Mathura Cantonment was
opened to traffic on 19th October 1875.
These were the small beginning which is due course developed in to a network of
railway lines all over the country. By 1880 the Indian railway system had a route
mileage of about 9000 miles. Indian railways, the premier transport organization of
the largest rail network in Asia and the worlds second largest under one management.
The railways zones are:
South East Central Railway, Central Railway, East Central Railway, East Cost
Railway, Eastern Railway, North Eastern Railway, North Western Railway, North
Eastern Frontier Railway, Northern Railway, South Central Railway, South Eastern
Railway, South Western Railway, Southern Railway, Western Central Railway,
Western Railway.
14
PRODUCTION UNITS:
Chittaranjan Loco Works, Diesel-Loco Modernization of workshops, center for
railway information system, Container Corporation of India Ltd., Indian Railway
Catering and Tourism Corporation Ltd, Indian Railway Finance Corporation IRCON
International Ltd, Konkani Railway Corporation, Mumbai Railway Vikas
Corporation, RAILTEL Corporation of India Ltd, RITES Ltd, Pipavav Corporation
Ltd.
OTHER ORGANIZATIONS UNDER INDIAN RAILWAYS:
Rail Vikas Nizam Ltd, Central organization for railway electrification, Delhi
Metro Rail Corporation, Federation of Railway Officers Associations, Indian Railway
Accounts Service Association, Indian Railway Accounting Reforms, Indian Railway
Central Organization for Telecom, Indian Railway Stores Services, Indian Railway
Welfare Organization, Indian Railways Institute of Electrical Engineering, Indian
Railway Institute of Signal Engineering and Telecommunications of Railway
Transport, National Rail Museum, Railway Recruitment Boards. Railway Staff
College, Baroda, Research Design and Standards Organization, Indian Railway
Institute of Mechanical and Electrical Engineering.
TERRITORIAL READJUSTMENT OF ZONES AND IN-HOUSE REFORMS:
In order to bring about greater efficiency in administration, speedy
implementation of on going projects, better customer care, reduction of workload on
General Managers etc., Indian Railways have decided to create seven new zones by
territorial re-adjustment of existing zones. The new zones, having limited financial
burden on Railways, will have thin and lean, efficient and modern administrative set
up. Two of the new zones have already started functioning.
15
NATIONAL RAIL VIKAS YOJANA:
With a view to complete strategically important projects within a stipulated period
of time, a non-budgetary iniative for the development of railways has been launched.
Under the scheme all the capacity bottlenecks in the critical sections of the railway
network will be removed at an investment of Rs.15000crores over the next five years.
These projects would include:
Strengthening of the golden quadrilateral to run more long-distance
mail/express and freight trains at a higher speed of 100kmph.
Strengthening of rail connectivity to ports and development of multimodal
corridors to hinterland.
Construction of four mega bridges-two over River Ganga, one area River
Brahmaputra, and one over river kasi.
Accelerated completion of those projects nearing completion and other
important projects.
NEW STEPS TOWARDS SAFETY AND SECURITY:
Safety of 13 million passengers that Indian Railways serve every day is of
paramount importance to the system. Over the years, apart from the regular safety
norms followed the network has taken a number of steps through innovative use of
technology and stepped up training to its manpower to enhance safety standards.
Constitution of Rs17000 corers non-lapsable Special Railway Fund (SRSF) to replace
the arrears of aging assets of railway over the next six years has been a historical
move in this direction.
16
A number of distressed bridges, ole tracks, signaling system and other
safety enhancement devices will be replaced during this period. Extensive
field trials of the anti-collision Device (ACD), indigenously developed by
Konkani Railway, is going on and once deployed across the Zonal Railways,
this innovative technology will help railways accidents due to collision
between trains. Security of railway passengers is at present a shared
responsibility of the Railway Production Force (RPF) and the Government
Reserve police (GRP). Efforts on to amend the Railway Act it give more
powers to the RPF in ensuring security of passengers on trains and within
Railway premises. Development of Women Police Force has been made for
security and assistance of women passengers.
IMPROVING FINANCIAL HEALTH:
The financial position of Indian Railway has been slowly but steadily improving.
Some of the highlights of the financial performance during
2001-2002 include: improved operating ratio from 98.8 percent to 96.6 percent,
savings in ordinary working expenses of Rs.1487 corers, Depreciation
Reserve .Fund(DRF) balance goes up from Rs.78.04 corers during March last
year to Rs.632.99 corers during same time this year. Railways have established a new
milestone in incremental freight loading during July this year by carrying 5.70 million
tones of goods. Freight loading for the last financial year crossed the target and
attained 492.31 million tones.
NEW TRENDS IN PASSENGERS AMENITIES:
To take care of the unreserved segment of the passengers, a new pilot project on
computer based unreserved ticketing has been launched. Of the 13 million passengers
served by the network every day, nearly 12 million are unreserved passengers. To
cater to this huge segment, computer based ticketing systems has been launched for
all most all important stations. With this, unreserved tickets can be issued even from
locations other than the boarding station and will reduce crowds at booking offices
and stations.
17
Indian railway catering and Tourism Corporation with the assistance of center for
Railway Information System have launched online ticketing facility. Computerized
reservation facilities were added at 245 new locations. At present these facilities are
available at 758 locations in the country covering about 96 percent of the total
workload of passenger reservation. Computerized reservation related enquiries about
accommodation availability, passenger’s status, train scheduled, train between pair of
stations etc., have been made web enabled.
A pilot project for issuing monthly and quarterly season tickets through
Automated Teller Machine (ATM) has been launched in Mumbai this year and has
been found very successful. Another pilot project for purchasing tickets including
monthly and quarterly season tickets through smart card has also been launched.
‘National Train Enquiry System’ has been started in order to provide upgraded
passenger information and enquiries. This system provides the train running position
on a current basis through various output devices such as terminals in the station
enquiries and Interactive Voice Response System (IVRS) at important railway
stations. So far the project has been implemented at 98 stations.
Freight Operation Information System (FOIS) computerization of freight
operations by railways has been achieved by implementing Rake Management System
(RMS). Such FIOS terminals are available at 235 locations. Railways have established
their own intra-net Rail ‘net’. It provided networking between Railway Board, Zonal
Headquarters, Divisional Headquarters, Production Units, and Training Center etc,.
INNOVATIVE TECHNOLOGIES BY KONKAN RAILWAY:
KONKAN Railway Corporation (KRC), the technological marvel of Indian
Railways, has invented quite a few new technologies. Anti Collision Device (ACD),
state-of-art indigenous technology of KRC is currently under-going intensive field
trails and is capable of avoiding collision between trains.Sky bus metro is another
innovative, economic and eco-friendly mass rapid transportation solution devised by
KONKAN Railway. Self stabilizing Track (SST) devised by KRC, which is
undergoing trails at present, will help Railways run the fastest train in the near future
and will make tracks much more safe and sustainable.
18
PROVIDE SECTOR PARTICIPATION
The participation of both private and public sectors in developing infrastructure
has gone up. A joint venture company was formed with Pipava Port authorities to
provide board gauge connectivity to Pipava Port. MoUs has been signed between
Ministry of Railways and the state governments of Andhra Pradesh, Karnataka,
Maharashtra, West Bengal, Tamil Nadu, and Jharkhand in developing rail
infrastructure in these states.
NEW TECHMOLOGIES:
India became the first developing country and the 5th country in the world to roll
out the first indigenously built”State-of0art” high horse power three phase electric
locomotives when the first such loco was flagged of from Chittranjan Locomotive
Works (CLW). CLW has been achieving progressive indigenization and the cost of
locomotives had come down to the level of Rs. 13.65 corers.
Social obligations and care for weaker sections Senior citizens, students, disabled
persons, etc,. Enjoy concessional benefits from Railways. New initiatives in this area
during the last three years include reduction of age limits for the special concession to
senior women citizen from 65 to 60 years, blind and mentally challenged persons can
now travel in AC classes on concessional rates. Free second class Monthly Season
Tickets (MST) for school going children up to 10th standard for travel between home
and school was also introduced.
TIE-UP WITH FOREIGN RAILWAYS:
Indian Railways is in constant touch with Railways across the world to bring in
state-of-art facilities in its system. Towards this, a memorandum of understanding was
signed during the English Session of the Indo-Austria Joint Economic Commission
held in Vienna. This seeks to promote and deepen long-term infrastructure Specific
Corporation between Indian and Austrian Railways to their mutual
benefit.
19
Chapter lll
Review Of Literature
20
REVIEW OF LITERATURE
IMPORTANCE OF EMPLOYEE WELFARE
Employee welfare is an important fact of industrial relations, the extra
dimensions, giving satisfaction to the worker to the in way that even a good usage
cannot. employee worker includes the provision of welfare facilities for the integrate
development of an individual personality.
Welfare measures must eliminate risk and insecurity. This is to ensure their
personal safety and provide them with the equipment and atmosphere needed to draw a
fair wages without any feeling of guilt measures, gives the workers economic constraints
probably due to large families, organization. It should provide facilities such as
transport media-aid, credit and subsidized food required by the worker. The union
should ensure several benefits to maintain their image.
Employer should provide with amenities to discharge their responsibility. the
amenities provided to the employees could raise the employees morale use of their work
force more effectively and reduce turnover a absenteeism. Welfare facilities are bound
by length of service thus ensuring that an employee will remain from certain minimum
period at least.
Concepts of employees Welfare
Employee welfare may be viewed as a total concept, a social concept
and as a relative concept. The total concept is a describe state of existence
involving and physical, mental, moral and emotional well-being. These four
elements constitute the structure of welfare, on which its totally is based.
The social concept of welfare implies the welfare of man, his family and
his community. all these three aspects are inter-related and work together in a
there-dimensional approach. The relative concept of welfare implies that welfare
is relative time and place.
21
Employee welfare implies the setting up minimum desirable standards
and the provisions of facilities like health, good clothing, housing, medical
assistance, education insurance, job security relation etc. such facilities enable
the worker and his family life and social life. employee welfare also operates to
neutralize the harm effects of large scale industrialization and urbanization.
Classification of employee welfare measures
The employee welfare activities may be classified as
Statutory
Every welfare promotes the welfare of the employee by securing and
protecting a social order in which justice social, economical, political confirms
with all the institutions of natural life. These legislative measures generally
regulate working conditions, minimum wages, safety and sanitations such
statutory provisions are gradually increasing with the industrial development in
all the countries.
Voluntary
Under voluntary measures welfare are included al those activities which are
undertaken these activities because they increase the efficiency of the worker and
maintain the industrial peace.
Mutual Mutual welfare activities are those activities which are initiated by the worker
for the betterment welfare activities undertaken by the trade unions are included under
this head.
22
The amenities provided for the welfare of the workers: they have various amen ties for
the workers they are as follows:
Washing facilities(sec.42)
Facilities for storing and drying(sec.43)
Facilities for sitting(sec.44)
First-aid appliances(sec.45)
Canteens(sec.46)
Shelters. rest rooms and lunch rooms(sec.47)
Crèches(sec.48)
Welfare officers(sec.49)
The mines deals with the various facilities that are provided for the workers:
Separately and adequately screened for the male and female workers.
For keeping clothing of workers not worn during working hours.
Sitting arrangements for workers obliged to work in a standing position.
At least one first aid box with prescribed contents for every 150 workers
Canteen in factory employing more than 250 workers
Shelters. rest rooms, lunch rooms employing more than 150 workers.
Crèches in factory employing more than 30 women workers.
Employment of welfare officers employing more 500 or more workers.
23
CHAPTER Iv
RESEARCH
METHODOLOGY
24
RESEARCH METHODOLOGY
Research Design:
Research design is the arrangements of conditions for collection and analysis
of data in a manner that aims to combine relevance to the research purpose. The
researcher adopted descriptive research design for the studies. Descriptive research
includes survey and fact-finding enquires of different kinds. The major purpose of
descriptive research is description of the state of affairs, as it exists as present. The
main characteristic of this method is that the researcher has no control over the
variable; he can only report what has happened or what is happening.
Sampling Method:
The researcher adopted convenience-sampling method for the study. In the
method, the researcher collected data from these respondents who are most
conveniently available during a certain period of time. The researcher collected filled
questionnaires from 120 employees. The research himself directly met the employees
and issued the questionnaires.
Sample size:
Sample size 120 respondents.
Sources of the Data Collection:
The researcher has to use the primary sources of data collection; the data were
directly collected from the respondents in the form of questionnaires. Apart from
primary data, researcher performed literature survey to find out the statement of the
problem. The literature is considered a secondary data, which is collected from
various sources.
Company guidelines
Text books
Internet survey
25
Tools of Data Collection:
The researcher has used "questionnaire" as an instrument to collect the data
from the respondents, which is the primary source of data collection. The purpose of
adopting these tools is that now a employees and executives are bound with their
respective works, for their convenience, questionnaire was used. So it is difficult for
the researcher to collect data using other methods or tools.
PREPARATION OF TOOLS:
The researcher referred books, articles, magazines and mostly Internet in order
to have the depth knowledge to understand the concept of employee welfare. The
researcher got exposure to the topic in three seminars too. Based on this theoretical
reading and mainly with the consultation with the research guide and HR personals,
the researcher has prepared the questionnaire.
PRE-TESTING
Before the actual process of data collection, the researcher conducted a
protesting with the respondents, to know the validity of the questionnaires and made
the required changes as per requirements.
DURATION OF DATA COLLECTION
The researcher started collecting the data from 05\01\08 and completed the
collection by 25\3\09.It was collected from one hundred twenty respondents.
Chi-Square Test Analysis
A statistical technique used to test significance in the analysis of frequency
distribution.
This test (as a non-parametric test) is based on frequencies and not on the
parameters like mean and standard deviation.
This test is used for testing the hypothesis and is not useful for
estimation.
This test can also be applied to a complex contingency table with several
classes and as such is a very test for research work.
26
Chapter-V
27
Age of the employees
S. No AGE OF EMPLOYEES
No .of . respondents percentage
1. 20-30 19 16
2. 30-40 39 32
3 40-50 46 38
4 Above 50 16 14
TOTAL 120 100
INFERENCE:
From the above table it was found that majority (38%) age of the
employee is 40-50,(32%) belongs to age group 30-40,(16%) of employee are 20-30
and (14%) of employees are above 50%
28
Age of the employees
29
TABLE: 2
GENDER OF EMPLOYEES
S.NO GENDER No .of. respondents
percentage
1. MALE 68 57
2. FEMALE 52 43
TOTAL 120 100
Inference:
From the above table a majority of employees (57%) belongs to
male and (43%) of employees belongs to female
30
GENDER OF EMPLOYEES
31
TABLE: 3
Educational Qualification
S.NO Education qualification
No .of . respondents
percentage
1. SSLC 14 12
2. HSC 22 18
3. Degree 56 47
4. Post graduation 28 23
Total 120 100
Inferences:
It can be inferred from the above table the most of the employees in
the organization are graduates (47%) ,23% are found to be post graduates,
(18%) of the employee are (Hsc) and remaining (12%)qualified as sslc.
32
Educational Qualification
33
TABLE: 4
WORKERS EXPERIENCE
S.NO Length of service
No. of . respondents
percentage
1 Less than 5 years
25 21
2 6-10 years 30 25
3 11-20 years
30 25
4 Above 20 35 29
Total 120 100
Inferences:
It can be inferred from the above table the most of the employees (29%) they
have above 20 years experience in the company (50%) of employees have 6-20
years experience and (21%) of employees have less than 5years of experience.
34
WORKERS EXPERIENCE
35
TABLE: 5
STATUTORY AND NON STATUTORY MEASURES ARE FOLLOWED
S .No
Welfare measures
No .of . responden
ts
percentage
1 Yes 120 100
2 no 0 0
Total 120 100
Inference:
It can inferred from the above table the majority (100%) of employees says yes.
(0%) of employees says no.
36
STATUTORY AND NON STATUTORY MEASURES ARE
FOLLOWED
37
TABLE: 6
OPINION OF EMPLOYEES TO WELFARE FACILITIES
S. NO WELFARE FACILITIES
No .of . respondents
percentage
1. Highly Satisfied
20 17
2. Satisfied 89 74
3. Dissatisfied 11 9
TOTAL 120 100
Inference:
It can inferred from the above table the majority of employees
(74%) felt that satisfied with the welfare facilities,(17%) of employees are highly
satisfied with the welfare facilities and remaining (9%) of employees are
dissatisfied with welfare facilities.
38
OPINION OF EMPLOYEES TO WELFARE FACILITIES
39
TABLE: 7
OPNION OF EMPLOYEES TOWARDS WORKING HOURS
S. NO WORKING HOURS
no. Of . Respondents
percentage
1. Highly Satisfied
32 27
2. Satisfied 82 68
3. Dissatisfied 6 5
TOTAL 120 100
Inference:
It can inferred from the above table, (68%) majority of employees are
satisfied with the working hours in the factory,(27%) of employees are highly
satisfied with working hours remaining (5%) are dissatisfied.
40
OPNION OF EMPLOYEES TOWARDS WORKING HOURS
41
0
10
20
30
40
50
60
70
80
90
Highly Satisfied Satisfied Dissatisfied
WORKING HOURS
NO
OF
RE
SP
ON
DE
NT
S
no . Of .Respondents
percentage
S. NO TRANSPORT FACILITIES
no . Of . Respondents
percentage
1. Highly Satisfied
29 24
2. Satisfied 67 55
3. Dissatisfied 24 21
TOTAL 120 100
TABLE: 8
OPNION OF EMPLOYEES TOWARDS TRANSPORTS
FACILITIES
Inference:
It can inferred from the above table the (55%) majority of employees are
satisfied with the transport facilities in the factory,(24%) of employees are
highly satisfied with transport facilities remaining (21%) are dissatisfied.
42
OPNION OF EMPLOYEES TOWARDS TRANSPORTS
FACILITIES
43
TABLE: 9
S.NO
HOUSING FACILITIES
no . Of . Respondents
percentage
1 HIGHLY SATISFIED
32 27
2 SATISFIED 69 57
3 DIS SATISFIED 19 14
TOTAL 120 100
HOUSING FACILITIES
Inference:
It can inferred from the above table the (57%) majority of employees are
satisfied with the housing facilities in the factory,(27%) of employees are highly
satisfied with housing facilities remaining (14%) are dissatisfied
44
HOUSING FACILITIES
45
TABLE: 10
SATISFACTION LEVEL TOWARDS REST ROOM PROVIDED
S.NO REST ROOM No . Of . Respondents
Percentage
1 HIGHLY SATISFIED
19 16
2 SATISFIED 57 47
3 DIS SATISFIED 44 37
TOTAL 120 100
Inference:
It can inferred from the above table the (47%) majority of employees are
satisfied with the rest room provided in the factory,(37%) of employees are
dissatisfied with rest room provided, remaining (16%) are highly satisfied.
46
SATISFACTION LEVEL TOWARDS REST ROOM PROVIDED
47
TABLE: 11
SATISFACTION LEVEL TOWARDS MATERNITY BENEFITED
S.NO MATERNITY BENEFITED
No . Of . Respondents
Percentage
1 HIGHLY SATISFIED
22 42
2 SATISFIED 30 58
3 DIS SATISFIED 0 0
TOTAL 52 100
Inference:
It can inferred from the above table the (58%) majority of employees are
satisfied with the maternity benefited in the factory,(42%) of employees are
highly satisfied with maternity benefited, (0%) are dissatisfied.
48
SATISFACTION LEVEL TOWARDS MATERNITY BENEFITED
49
TABLE: 12
OPINION OF EMPLOYEES FESTIVAL ADVANCES
S.NO FESTIVAL ADVANCES
No .of . respondents
percentage
1 YES 105 87
2 NO 15 13
TOTAL 120 100
Inference:
It can inferred from the above table, the majority (87%) of employees says
Yes to festival advances and remaining (13%) of employees says no.
50
OPINION OF EMPLOYEES FESTIVAL ADVANCES
51
TABLE: 13
EMPLOYEES SATISFACATION TOWARDS FIRST AID FACILITIES
S.NO FIRST AID FACILITIES
no . Of . Respondents
percentage
1 YES 90 75
2 NO 30 25
TOTAL 120 100
Inference:
It can inferred from the above table, the majority (75%) of employees says
Yes to first aid facilities and remaining (25%) of employees says no.
52
EMPLOYEES SATISFACATION TOWARDS FIRST AID
FACILITIES
53
FIRST AID FACITIES
75
25
YES
NO
TABLE: 14
OPINION OF EMPLOYEES TOWARDS CHILDRENS EDUCATION LOAN
S.NO
EDUCATION LOAN
no. Of . Respondents
percentage
1 YES 91 76
2 NO 29 24
TOTAL 120 100
Inference:
It can inferred from the above table, the majority (76%) of employees says
Yes to children’s education loan and remaining (24%) of employees says no.
54
OPINION OF EMPLOYEES TOWARDS CHILDRENS EDUCATION LOAN
55
TABLE: 15
OPINION OF EMPLOYEES REGARDING WASHING ALLOWANCES
S.NO Washing allowances
no . Of . Respondents
percentage
1 Yes 87 72
2 No 33 28
TOTAL 120 100
Inference:
It can inferred from the above table, the majority (72%) of employees says
Yes to washing allowances and remaining (28%) of employees says no.
56
OPINION OF EMPLOYEES REGARDING WASHING ALLOWANCES
57
TABLE: 16
satisfaction level on drinking water
S .No Satisfaction Drinking water
No .of. respondents
Percentage
1 Fair 35 29
2 Good 85 71
Total 120 100Inference:
It can inferred from the above table, the majority (71%) of employees have
good satisfaction with drinking water facilities in the factory and remaining
(29%) of employees says fair.
58
satisfaction level on drinking water
59
TABLE: 17
satisfaction level on ventilation
S . No
Satisfaction on ventilation
No . of. respondents
percentage
1 Fair 32 26
2 Good 88 74
Total 120 100Inference:
It can inferred from the above table, the majority (74%) of employees have
good satisfaction with ventilation in the factory and remaining (26%) of
employees says fair.
60
satisfaction level on ventilation
61
TABLE: 18
satisfaction with canteen facilities
S . No Satisfaction with canteen
No . Of . Respondents
Percentage
1 Yes 88 74
2 No 32 26
total 120 100
Inference:
It can inferred from the above table, the majority (74%) of employees says
Yes to satisfaction with canteen facilities and remaining (26%) of employees says
no.
62
Satisfaction with canteen facilities
63
TABLE: 19
SEPARATE LOCKER’S
S.NO SEPARATE LOCKER’S
No . Of . Respondents
Percentage
1 YES 70 58
2 NO 50 42
TOTAL 120 100
Inference:
It can inferred from the above table, the majority (58%) of employees says
Yes to separate lockers and remaining (42%) of employees says no.
64
SEPARATE LOCKER’S
65
TABLE: 20
OPINION OF EMPLOYEES TOWARDS MEDICAL CHECKUP
S.NO MEDICAL CHECHUP
No .of . respondents
percentage
1 Agree 106 88
2 Disagree 14 12
Total 120 100Inference:
It can inferred from the above table, the majority (88%) of employees
agree for medical checkup conducted in the factory and remaining (12%) of
Employees are disagree.
66
OPINION OF EMPLOYEES TOWARDS MEDICAL CHECKUP
67
MEDICALCHECKUP
88
12
1 Agree
2 Disagree
TABLE: 21
S.NO
GRIVANCES No . Of . Respondents
Percentage
1 STRONGLY AGREE 25 21
2 AGREE 72 60
3 DIS AGREE 23 19
TOTAL 120 100GRIVANCES ARE REDRESSED QUICKLY
Inference:
It can inferred from the above table, the majority (60%) of employees
agree for grievances are redressed quickly in the factory ,(21%) of employees are
strongly agree and remaining (19%) of Employees are disagree.
68
GRIVANCES ARE REDRESSED QUICKLY
69
TABLE: 22
SUGGESTION ABOUT WELFARE MEASURES
S.NO WELFARE MEASURES
No . Of . Respondents
Percentage
1 FAIR 50 42
2 GOOD 70 58
120 100
Inference:
It can inferred from the above table, the majority (58%) of employees have
good suggestion with welfare facilities in the factory and remaining (42%) of
employees says fair.
70
SUGGESTION ABOUT WELFARE MEASURES
71
CHI -QUARE TEST
Ho Null hypothesis
There is no significant relationship between experience and welfare measure
H1 Alternative hypothesis
There is significant relationship between experience and welfare measure
Observed frequency :
72
CATEGORY
EXPERIENCE
FAIR GOOD TOTAL
LESSTHEN 5
YEARS
10 15 25
6-10YEARS 15 15 30
11-20YEARS 10 20 30
ABOVE 20YEARS 15 20 35
TOTAL 50 70 120
61
Expected frequency
CATEGORY
EXPERIENCE
FAIR GOOD TOTAL
LESSTHEN 5 YEARS 15 20 35
6-10YEARS 10 30 40
11-20YEARS 10 10 20
ABOVE 20YEARS 10 15 25
TOTAL 45 75 120
Row total *column total Ex = ---------------------------------- Grand total
73
62
CALCULATION OF CHISQUARE-TEST
0 E 0 –E (0-E)2 (0-E)2/E
10
15
25
15
15
30
10
20
30
15
20
35
15
20
35
10
30
40
10
10
20
10
15
25
-5
-5
-10
5
-15
-10
0
10
10
5
5
10
25
25
100
25
225
100
0
100
100
25
25
100
1.66
1.25
2.857
2.5
7.5
2.5
0
10
5
2.5
1.66
4
41.427
Calculated value = 41.427
Tabulated value:
74
Degree of freedom = (r-1)*(c-1) =
r =4
c= 2
= (r -1)*(c-1)
= (4-1)*(2-1)
= 3*1
Significance level=3at5%
Hence tabulated value =7.815
Conclusion:
As the calculated value is greater than tabulated value therefore
the Null hypothesis Ho is rejected. From the calculated we conclude that there is
significant relationship between experience and opinion about welfare measure of
employees.
75
CHAPTER VI
FINDINGS AND
SUGGESTION
S
76
FINDINGSAge group
Majority of the respondents (38%) belong to 40-50 years of age.
Classification of Gender
It is observed that (57%) of the respondents belong to MALE.
Educational qualification
It is noted that (47%) of the respondents belong to degree.
Workers Experience
Mostly (29%) of the respondents belong to the above 20 years of experience
Statutory and non statutory measures are followed
It is observed that majority of the respondents says yes
Employees to welfare facilities
It is observed that (74%) of the respondents says that satisfied.
Employees towards working hours
It is observed that (68%) of the respondents says that satisfied.
Employees towards transports facilities
It is observed that (55%) of the respondents says that satisfied
Housing Facilities
It is observed that (57%) of the respondents says that satisfied
Towards rest room provided
It is observed that (47%) of the respondents says that satisfied
Towards maternity benefited
It is observed that (58%) of the respondents says that satisfied
Employee festival advances
It is observed that majority of the respondents says yes.
Towards first aid facilities
It is observed that majority of the respondents says yes
Towards Children’s Education Loan
It is observed that majority (76%) of the respondents says yes
Washing Allowances
It is observed that majority of the respondents says yes
Satisfaction level on drinking water
Majority (71%) of the respondents says that Good.
77
Satisfaction level on ventilation
Majority (74%) of the respondents says that Good.
Satisfaction with canteen facilities
It is observed that majority of the respondents says yes.
Separate Locker’s
It is observed that majority (58%) of the respondents says yes.
Towards Medical Checkup
It is observed that majority (88%) of the respondents are agree.
Grievance are redressed quickly
It is observed that majority (60%) of the respondents are agree.
Suggestion about welfare measures
Majority (58%) of the respondents says that good .
78
SUGGESTIONSIntegral Coach Factory has been offering various welfare facilities to
employees. Though employees are largely satisfied with the facilities
offered by the factory the following suggestions to be implemented for
further improvement of welfare facilities.
1. The company can give more educational loans for childrens.
2. The company can maintain good drinking water facility.
3. The company can develop the rest room facilities.
4. The company can provide more number of separate lockers for
employees.
79
CONCLUSION
80
CONCLUSION
Employee welfare as we generally understand should not only be
confined to efforts to make life worth living for workers ,but should also
promote conditions of well being happiness are satisfied, conservation
and development of human resource management believes that human
resources are extremely important resources and they are given most
important to employee development. Employees are satisfied with the
welfare facilities provided by the company.
81
BIBLIOGRAPHY
HUMAN RESOURCE DEVELOPMENT
1 Personnel management: Tripathi P. C ,Sultan Chand
&sonspublisher, New Delhi. C. B. Mamoria,
1. Human resource management: Dr. C. B.gupta, Sultan Chand &sons
Publisher, Stephen Robbins & Decenzo.
RESEARCH METHODOLOGY
1. P. Ravilochanan, Margham publication, Chennai.
2. R.Kothari, Wishwa Prakashan publisher, New Delhi.
STATISTICS
1. Dr. S.P. Gupta, Sultan Chand & Sons Publisher New Delhi.
2. P.R. Vital and V. Malini, Margham publication, Chennai.
MERCANTILE LAW
1. N.D.Kapoor. ,Sultan Chand &Sons Publisher New Delhi.
WEB SITES
1. www.google.com
2. www.icf.com
82
83
Questionnaire 1. Name of the employee_____________________
2. Age
a) 20-30 b) 30-40 c) 40-50 d) above50
3. Gender
a) male b) female
4. Educational qualification
a) Sslc b) Hsc c)Degree d)Post graduates
5. Designation_______________________
6. your present experience
A ) less than 5 years b) 6-10years c) 11-20years d)above20years
7. statutory and no statutory measures are followed in a factory
a) yes b)no
8. Are you satisfied with welfare facilities of your factory
a) Highly satisfied b) satisfied c)dissatisfied
9. How for your satisfied with your working hours
a) Highly satisfied b)satisfied c)dissatisfied
10. How for your satisfied with factory transport facilities
a) Highly satisfied b) satisfied c) dissatisfied
11. How for your satisfied with housing facilities
a) Highly satisfied b) satisfied c)dissatisfied
12. How for your satisfied with restroom provided by the factory
a) Highly satisfied b) satisfied c)dissatisfied
13.Areyou satisfied with the maternity benefits(only for ladies)
A ) Highly satisfied b)satisfied c)dissatisfied
14.Are you satisfied with advances(festival ,housings, vehicles) provided in
the factory
a) yes b)no
15.Are you satisfied with the factory first aid facilities
a)yes b)no
16. Does the factory provided children’s education loan
a) yes b)no
17.Does the factory providing washing allowances
a) yes b)no
84
18. Your satisfaction level on drinking water provided by factory
a) good b)fair
19.Your satisfaction level on ventilation in a factory
a) good b)fair
20.Are you satisfied with canteen facilities provided by the factory
a)yes b)no
21.Does the factory provide separate locker arrangement for a employees
a)yes b)no
22.Your suggestion about welfare measures in your factory
a)good b)fair
23.Please give your valuable suggestion for improving welfare measures in
your
factory_________________________________________________________
_______________________________________________________________
.
85
86