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PROMOTION OF
1
PROMOTION OF PROFESSIONAL CERTIFICATIONOF INFORMAION TECHNOLOGY in HONG KONG
Stephen Lau
Hong Kong Computer Society
January 2014
Hk Computer Society (HKCS)
• Founded in 1970, the Hong Kong Computer Society (HKCS), with over 9,000 members, is a well-recognised non-profit organisation focused on developing Hong Kong's Information Technology (IT) profession and industry. profession and industry.
• Members hail from a broad spectrum of Hong Kong's IT community, from corporations to like-minded individuals, all coming together to raise the profile and standards of our profession and industry.
HKCS Core Values
1. Talent Cultivation & Professional
Development
2. Career Advancement
3. Job Assistance Programme3. Job Assistance Programme
4. Networking / Socialising Opportunities &
Exclusive Benefits
5. Community Engagement
Special Interest Group (SIG)
BISIG
Business
Intelligence SIG
CCSIG
Cloud
Computing SIG
EASIG
Enterprise
Architecture
SIGISSIG
Information
Security SIG
MoSIG
Mobility SIG
QMSIG
Quality
Management
SMSIG
Social Media
SIG
Industry Advisors•Financial Services
•Logistics & Transport
•Retail & Hospitality
•Health Care
Computing SIG Security SIG Management SIG
DESIG
Digital Entrainment
SIG
SESIG
Software Engineering
SIG
SMSIG
Service Management
SIG
ComSIG
Communicatio-ns SIG
Hong Kong Institute of Professional
Certification (HKITPC)• Established in 2007
• Objectives : CPIT to become a recognized professional qualification
and IT Professionals to be recognized by ALL as and IT Professionals to be recognized by ALL as Professionals
• Developing and administering an IT certification
system
• Establishing the self-regulatory framework
• Raising the standard of IT professionals
5
CPIT Credentials
• Objectives:
• Providing a yardstick to IT Organizations for the
recruitment and career advancement of their IT staff
• Reinforcing the quality standard for service providers
in contract bidding and implementationin contract bidding and implementation
6
Benefits to IT Organizations
• Raising the standard of IT professionals recruitment
• Assurance of IT staff’s professional competency
• Strengthening IT resource pool and increasing
competitivenesscompetitiveness
• Continuous update and upgrade on IT staff’s
knowledge through recertification
7
Benefits to Individuals
• Recognition of IT professional status
• Value-add to personal profile
• Continuous upgrade and update on IT knowledge
and competencyand competency
• Distinct and structural roadmap for professional
development and career advancement
8
Certified Professionals IT
(CPIT TITLES)
• CPIT (PD, SA, QAM) at Master Level
Project Director
Systems Architect
Quality Assurance Manager
• CPIT(APM, InfoSec, BA) at Practitioner Level
Associate Project Manager
Information Security Officer
Business Analyst
9
Master Level - Assessment Process
• Master Level Assessment Process with Interview– Essay Format
• English, Traditional Chinese or Simplified Chinese
• About 3000 words
• Assessors:– 2 Assessors
Language: English, Cantonese or Putonghua (selected by the – Language: English, Cantonese or Putonghua (selected by the
Applicant)
– Contents: Presentation of work “cases” on submitted projects
(15 – 20mins)
– Q&A (30 – 45mins)
• Submission of Additional Documents
10
Practitioner Level - Examination
Process
• Examination-based
– 120 multiple-choice questions
– Questions are correlated with the key
competency requirements for the given title
– Three levels of difficulty (low, medium and high)
with distribution (20%, 60% and 20%)with distribution (20%, 60% and 20%)
– Training available from HKPC & VTC
11
Hong Kong Information Technology Industry
3 X 7 Generic Job Titles Matrix
Job Category
Competency Level
Software
Engineering
/Software
Development
Software
Quality
Assurance
Project
Management
(IT)
IT Architecture
Service
Management
and Operation
Information
SecurityMultimedia
Master
Software
Engineering
Manager
Software Quality
Assurance
Manager
CPIT(QAM)
IT Project Director
CPIT(PD)
IT Architect
Manager
CPIT(SA)
Service Operation
Manager
Information
Security Manager
Multimedia
Content Manager
12
CPIT(QAM)
SpecialistSenior Software
Engineer
Software Quality
Assurance
Specialist
IT Project
Manager
Senior IT
Architect
System Operation
Specialist
Information
Security
Specialist
Multimedia
Content Specialist
Practitioner
Software
EngineerSoftware Quality
Assurance
Professional
Assistant
Manager, IT
Projects
CPIT(APM)
IT Architect
CPIT(BA)
System Operation
Officer
Information
Security Officer
CPIT(InfoSec)
Multimedia
Content
Developer
Challenges
• Pioneering
• HKCS is a body of volunteers
• Government funding is project based
• Recurrent funding needed • Recurrent funding needed
• 7x3 titles
• Value Recognition
• Sustainability
13
PSDAS - Promotion Project Overview
• Uplift and align the professional standards of target
groups by HK CPIT certification scheme
• Promote Qualifications Framework (QF) through
certified titles
• Working towards recognition and support of
certification credentials under CEPA III agreementcertification credentials under CEPA III agreement
• Focus on 3 on-demand professional disciplines
• Project Director (Master)
• Systems Architect (Master)
• Business Analyst (Practitioner)
14
Promotion Strategy
• Increasing the level of awareness and
recognition of CPIT
• Increasing/extending CPIT membership
• Reinforcing organization commitment to • Reinforcing organization commitment to
and endorsement of CPIT
• Encouraging CPIT applications from IT
professionals
15
Promotion Strategy
• Increasing the level of awareness and
recognition of CPIT
• Annual CPIT awards presentation in HKCS
Gala Dinner
• Announcement of CPIT certified professionals
in HKCS websites and social networks
• HKCS CIO Board Survey
• Site visits to major IT organizations
• Conducting annual CPIT Forum
16
Promotion Strategy
• Increasing/extending CPIT membership
• Extending CPIT eligibility through recognition of
international certification bodies
• Promoting CPIT Training / Cert Prep Courses• Promoting CPIT Training / Cert Prep Courses
• Alignment with local academic institutions’
curriculum
17
Recognising internatio nal
certificates
• PMP of PMI with adequate IT project
management experience
• ITIL service management intermediate
modules certification with adequate modules certification with adequate
service management experience
18
Promotion Strategy
• Reinforcing organization commitment to
and endorsement of CPIT
• Including CPIT credentials as recruitment
preferences
Including CPIT as a preferred requirement in • Including CPIT as a preferred requirement in
tender specifications
• Preannouncing the inclusion of CPIT in tender
weighting systems
19
Promotion Strategy
• Encouraging CPIT applications from IT
professionals
• IT Organizations to consider developing in-
company incentive awards for CPIT successful
applicationsapplications
• IT Organizations to consider sponsoring or
reimbursing CPIT Training fees and/or Cert fees
• CPIT Alumni and networking events
20
PSDAS Project Team
Steering Committee
(Stephen Lau, Edith Mok)
Project Owner
(Stephen Lau)Project Champion
Deputy Project Champion
(Patrick Wong, Dennis Yeung)
Project Director
(Danny Chung)
Promotion Strategy
Taskforce
(Dennis Yeung,
YB Yeung)
Site Visit Taskforce
(Raymond Yip)
Press &
Communication
Taskforce
(Rossana Ho)
Seminar & Forum
Taskforce
(Dennis Lee)
Education &
Training Taskforce
(Leo Tong,
William Kwan)
21
ICT Professional
Development and Recognition
Office of the Government Chief Information OfficerOffice of the Government Chief Information Officer
� Business and community have been increasingly reliant on
robust and secure ICT infrastructure and services
� We need a competent and accountable ICT professional
workforce and establish ICT as a profession in Hong Kong that is
recognised and valued
Background
� A well-accepted ICT professional recognition framework will:
24
Enhance the overall
quality and
competitiveness of
the ICT professionals
Fortify confidence on
the ICT profession
and raise the ICT
professional profile
of Hong Kong
Benefit all
stakeholders on the
use of ICT as a
powerful impetus for
economic and social
advancement
Current Issue
We have established the
Qualifications Framework
(QF) and developed the
Specification of
But we lack a unified
ICT professional
recognition mechanism
in Hong Kong that is
Various local and
international
professional bodies
have offered different
25
Specification of
Competency Standards
(SCS) for the Hong Kong
ICT industry
in Hong Kong that is
widely accepted by the
industry and
community
have offered different
ICT professional
qualification schemes
Objectives of the Framework
Raise the ICT professional profile of Hong Kong
Enhance the quality of ICT human resources and professional services
26
Attract more young people to join the ICT profession
Facilitate professional career development
Advance Hong Kong’s position as a leading knowledge-based society
Set up in
November 2012
under the Digital
21 Strategy
Advisory
Led by Professor Roland Chin
Comprises representatives from
Academia
ICT Professional Bodies
Task Force on ICT Professional Development and
Recognition
27
Advisory
Committee
ICT Professional Bodies
Industry
Government
Objective: Examine the case of establishing a unified framework for ICT
professional recognition in Hong Kong with reference to
international practices and frameworks of other economies
� The Task Force has
� Critically examined
� the major ICT Skills Frameworks (such as SFIA and QF)
� the existing ICT Professional Recognition Schemes (such
Task Force on ICT Professional Development and
Recognition
the existing ICT Professional Recognition Schemes (such
as CP, ITCP, CPIT, etc.)
� Discussed in great depth the various components
that are essential to an ICT professional
recognition framework; and based on that
� Proposed an initial conceptual framework
28
ICT Skills Frameworks (the foundations and common references)
International
� Skills Framework for the Information Age (SFIA)
� Being used in over 100 countries including
Australia, Canada, New Zealand, the United
Task Force on ICT Professional Development and
Recognition
Australia, Canada, New Zealand, the United
Kingdom, etc.
Local
� Qualifications Framework (QF)
� Specification of Competency Standards (SCS) was developed for the Hong Kong ICT
industry:
� Software Products and Software Services
� Communications and Information Services29
Professional Recognition Schemes (International)
� Examples – Australia - Certified Professional (CP)
Canada - Information Technology Certified
Professional (ITCP)
UK - Chartered IT Professional (CITP)
Task Force on ICT Professional Development and
Recognition
� Multiple-pathways to attain the recognition
� Making reference to SFIA
� Cross-recognition [e.g. the Australian Computer Society (ACS)
and the Canadian Information Processing Society (CIPS)
recognise each other’s professional certifications] 30
Professional Recognition Schemes (Local)
� Certified Professional of IT (CPIT) - six CPIT titles, which are
aligned with the QF, have been launched
� Hong Kong Computer Society membership - over 9,000
members
Task Force on ICT Professional Development and
Recognition
31
members
� Hong Kong Institution of Engineers membership - around 3,000
members in Information Technology Division as at June 2012
� Registered Professional Engineer (R.P.E.) under the Engineers
Registration Ordinance (Cap. 409) - 46 R.P.E.s in Information
Discipline as at August 2013
� etc.
A Two-phased Approach
First phase:
� A voluntary-based framework to recognise the professional
qualification schemes of different professional organisations
� Recognition criteria:
professional standard and evaluation process of the concerned
The Proposed Framework – Phased
Implementation
� professional standard and evaluation process of the concerned scheme
� organisational capacity of the awarding professional organisation
� Make reference to the QF and SFIA for benchmarking and
international recognition
� For individual ICT practitioners, they can achieve the recognition by
attaining any of the recognised professional qualifications
� Multiple pathways
� Assured to have reached a level of professional standard that is
aligned and widely accepted by the industry 32
A Two-phased Approach
Second phase:
� After successful implementation and stable running of the framework
with a critical mass of recognition achieved, explore the feasibility of
introducing a statutory registration system for selective critical ICT
activities (e.g. information security related activities, design and
implementation of systems for e-banking, etc.)
The Proposed Framework – Phased
Implementation
implementation of systems for e-banking, etc.)
33
Awarding Body
� A non-profit making body with the following key
components will be formed to manage and award the
recognition:
The Proposed Framework – Organisation and
Governance
34
Governing Board
� Oversees the strategy,
management and execution
of the framework
The Proposed Framework – Organisation and
Governance
Composition
- Academia
- Professional bodies
- Industry
- End-user organisations at CIO level
Assessment Committee
� Determines the recognition
criteria and conducts
assessment on applications
35
- End-user organisations at CIO level
- Government
Composition
- Seasoned ICT experts from
> Academia
> Professional bodies
to be appointed by the Governing Board
Appeal Panel
� Handles appeals and
conducts re-
assessment on applications
The Proposed Framework – Organisation and
Governance
Composition
- Seasoned ICT experts from
> Academia
> Professional bodies
- Legal expert
to be appointed by the Governing Board
Secretariat
� The Government will provide administrative support for the
initial set-up of the framework
� In the longer run, the Secretariat function could be
outsourced to a non-profit making organisation for
performing day-to-day support functions
36
to be appointed by the Governing Board
(no members of the Governing Board or
Assessment Committee will be included)
Funding Model
� Government funding will be considered for the initial set-up
of the framework
� For sustainability in the long run, a substantive part of the
operating expenses should be supported by application /
membership fee
The Proposed Framework – Organisation and
Governance
membership fee
37
The Proposed Framework – Anticipated Benefits
� Provide an aligned and consistent yardstick for ensuring ICT practitioners’
competency and professionalism
� Remove confusion brought about by apparently similar and overlapping
professional qualifications
Practitioners
38
professional qualifications
� Give practitioners a clearer direction on career and professional
development
� Prove their value to their (prospective) employers, thereby improving
their prospects of job selection or promotion
The Proposed Framework – Anticipated Benefits
� Identify and employ competent and qualified ICT practitioners and
service providers
� Achieve enhanced quality of deliverables and increased productivity,
contributing to business success and protection of investment
Employers
39
contributing to business success and protection of investment
� Have clearer expectations and understanding of the roles and
responsibilities of ICT practitioners and service providers
� Fortify the community’s confidence on the ICT profession in managing
and implementing ICT-enabled services and systems
Community
Way Forward
• Include the proposed framework as part of the new Digital 21 Strategy
• Gauge the views of different stakeholder groups
40
• Make suitable revisions to the framework and develop it in more details
• Target to launch it within 2014 after public / industry consultation
Certification Statistics 2006 – 2013
PD
27%
BA/SBA
24%
2006-Jul.2013 Total Certifications
SA
23%QAM
2%
APM
9%
InfoSec
15%
43
The Proposed Framework – Challenges and
Mitigation Measures
Consider it as a barrier for entry into
the ICT profession
Challenges Perceived from
Practitioners
Possible Ways to Address
the Challenges
Multiple pathways will facilitate
practitioners to attain the recognition
44
Reluctant to spend resource and effort
to attain the qualification if it is not
well recognised by the employers
Employers will be keen in employing
practitioners with the recognition when
they see the value
The Proposed Framework – Challenges and
Mitigation Measures
Impose constraint on staff
recruitment, resulting in an increase in
lead time for the recruitment process
Challenges Perceived from
Employers
Possible Ways to Address
the Challenges
Voluntary-based at the initial stage to
ensure that manpower supply and
demand will not be disrupted
45
Incur a higher cost to attract the
qualified practitioners
Qualified practitioners can ensure better
quality and higher productivity, leading
to business success; it’s value-for-money
Consider it as a barrier to market access
to overseas service providers
Challenges Perceived from
Industry
Make reference to SFIA to facilitate
overseas practitioners to attain the
recognition