Property Management Property Management SystemSystem

Finance Div A

Roll Nos. Names

3 Tashween Ahluwalia 4 Scarlette Almeida5 Mihir Bhammar 9 Sumitra Cardoz 10 Anshul Chadha 50 Sandip Saha 53 Mita Shah

Project OutlineOutline BackgroundBackground What Is PMS?What Is PMS? Selection and SupportSelection and Support PMS FIDELIO - Its various features PMS FIDELIO - Its various features Organizational Knowledge Organizational Knowledge

ManagementManagement Human Resources & TrainingHuman Resources & Training Competitive AnalysisCompetitive Analysis Migration IssuesMigration Issues RecommendationsRecommendations

BackgroundBackgroundTraditionally approach for computer systems:Traditionally approach for computer systems:Problematic, expensive, difficult to use, ill-Problematic, expensive, difficult to use, ill-adapted to hospitality operations and unreliable. adapted to hospitality operations and unreliable.

Despite this, the use of IT in the hotel industry Despite this, the use of IT in the hotel industry has increased dramatically, and today almost has increased dramatically, and today almost every department has its own system, such as:every department has its own system, such as:

Property management systemsProperty management systems (PMS), (PMS), Yield management systems andYield management systems and The hotel industry is becoming increasingly high-The hotel industry is becoming increasingly high-tech, with electronic innovations from handheld tech, with electronic innovations from handheld computers to wireless communications now computers to wireless communications now commonplace.commonplace.

What Is PMS?What Is PMS?

Property management systems is aProperty management systems is a software application that is designed and can be implemented to meet the varied requirements of any size hotel or a hotel group.

Guest information, night audits, Guest information, night audits, inventory control, profit management inventory control, profit management and report generation are facts of hotel and report generation are facts of hotel property managementproperty management

Selection Criterion - Selection Criterion - ReadinessReadiness

While purchasing a PMS for the hotel While purchasing a PMS for the hotel ensure that there will be no:ensure that there will be no:

1.1. Unnecessary disruption or Unnecessary disruption or

2.2. Downtime to running your business.Downtime to running your business. A good installation should not have A good installation should not have

an impact on your operation or your an impact on your operation or your guests.guests.

Selection & Support - Selection & Support - FlexibilityFlexibility

The application should be configurable to each The application should be configurable to each property's specific requirementproperty's specific requirement

Can be configured to operate either as a single-Can be configured to operate either as a single-property or in a multi-property configurationproperty or in a multi-property configuration

Whereby all properties within a group share a Whereby all properties within a group share a single database.single database.

For the smaller properties or independent For the smaller properties or independent hoteliers offeringhoteliers offering

Limited services, scaled down Xpress versions of Limited services, scaled down Xpress versions of the full PMS should be available. the full PMS should be available.

Properties should be able to choose the relevant Properties should be able to choose the relevant features they want from a menu of product features they want from a menu of product options.options.

Selection Criterion -Selection Criterion -InterfacesInterfacesAn important factor when evaluating a solution An important factor when evaluating a solution

which willwhich willwork with your currently deployed systems is :work with your currently deployed systems is :

Whether the PMS solution provider includes Whether the PMS solution provider includes interfaces tointerfaces to

third-party hospitality systems including third-party hospitality systems including Yield managementYield management Telephone Telephone Wake up call systemsWake up call systems TV and video entertainmentTV and video entertainment Door locking, Door locking, Internet Internet Activities scheduling Activities scheduling Mini-bar.Mini-bar.

Selection Criterion - Selection Criterion - OthersOthers

Other PMS Selection ConsiderationsOther PMS Selection Considerations

Vendor ClaimsVendor Claims Installation PlansInstallation Plans Training Training Backup Power SourcesBackup Power Sources MaintenanceMaintenance System RequirementsSystem Requirements Change Management NeedsChange Management Needs

PMS - FIDELIOPMS - FIDELIO

It provides all of the tools that hotel staff need to do their day-to-day jobs - such as :

Profile Handling Managing room inventory Handling reservations Assigning rooms Checking guests in Accommodating in-house guest needs Checking guest out Handling all billing and accounting requirements Reporting and marketing.

'Profile' handling'Profile' handling

Complete demographic records for guests business Complete demographic records for guests business accounts,accounts,

contacts, groups, agents, and sources is also a part of it. contacts, groups, agents, and sources is also a part of it.

Profiles includes the followingProfiles includes the following AddressesAddresses Phone numbers Phone numbers Membership enrolmentsMembership enrolments Stay and Revenue detailsStay and Revenue details Guest PreferencesGuest Preferences Any additional data that make reservations handling Any additional data that make reservations handling

and other activities faster and more accurate.and other activities faster and more accurate.

Managing room Managing room inventoryinventory

'Rooms Management' has all facets 'Rooms Management' has all facets of room supervision including. of room supervision including.

AvailabilityAvailability HousekeepingHousekeeping MaintenanceMaintenance Facility management.Facility management.

Handling reservationsHandling reservations

Handling reservationsHandling reservations

Handling reservationsHandling reservations

Assigning roomsAssigning rooms

Checking guests in Checking guests in

'Front Desk' features such as: 'Front Desk' features such as: Dash Boards.Dash Boards. These should be able to handle These should be able to handle

individual guests, groups, and walk-individual guests, groups, and walk-ins, ins,

Include features for room blocking,Include features for room blocking, Room availability Room availability Upgrade or Up sell optionsUpgrade or Up sell options Guest HistoryGuest History

Accommodating in-house Accommodating in-house guest needs guest needs

In-house guests should be served In-house guests should be served with easy to use 'Front Desk' with easy to use 'Front Desk' features such asfeatures such as

Managing guest messagesManaging guest messages Wake-up calls Wake-up calls Guest locaters Guest locaters Creating and following up on inter-Creating and following up on inter-

department advisories, or traces department advisories, or traces Quick reference to individual guest Quick reference to individual guest

preferencespreferences

Accommodating in-house Accommodating in-house guest needsguest needs

Checking guest out Checking guest out A few of the many activities that are handled by A few of the many activities that are handled by

thethe

cashiering module for guest check out are:cashiering module for guest check out are: Posting guest chargesPosting guest charges Making posting adjustmentsMaking posting adjustments Managing advance depositsManaging advance deposits SettlementsSettlements Folio printing and Folio printing and Checkout Checkout Cashiering can accommodate multiple Cashiering can accommodate multiple

payment methods per folio and credit card payment methods per folio and credit card settlements including integration with Chip settlements including integration with Chip and Pin devicesand Pin devices

Checking guest outChecking guest out

Posting & Making posting Posting & Making posting adjustmentsadjustments

Handling all accounting Handling all accounting requirementsrequirements

In multi-property environments like ours, it is In multi-property environments like ours, it is possible to cross - post guest charges from any possible to cross - post guest charges from any property to any other property in the hotel property to any other property in the hotel complex.complex.

PMS also has integrated features for the PMS also has integrated features for the calculating, processing, and following up on calculating, processing, and following up on travel agent and other types of commission travel agent and other types of commission payments.payments.

'Accounts Receivable' feature is fully integrated 'Accounts Receivable' feature is fully integrated with the PMS and include direct billing, invoicing, with the PMS and include direct billing, invoicing, account aging, bill payments, reminders, account aging, bill payments, reminders, statement generation and account research.statement generation and account research.

Revenue transfers, market statistics transfers, Revenue transfers, market statistics transfers, daily statistics transfers, and city ledger transfers daily statistics transfers, and city ledger transfers can be easily made from PMS to a back office can be easily made from PMS to a back office system via an interface with a use of a system via an interface with a use of a comprehensive solution.comprehensive solution.

Handling all accounting Handling all accounting requirementsrequirements

It also supports multi-currency features It also supports multi-currency features to meet the requirements of global to meet the requirements of global operations. operations.

Rates and revenues can be dynamically Rates and revenues can be dynamically converted from the local currency to any converted from the local currency to any other currency. other currency.

The user interface can also change to the The user interface can also change to the language of the user based on their sign language of the user based on their sign on passwordon password

Reporting and marketingReporting and marketing

PMS solution also offers standard reporting. PMS solution also offers standard reporting. Reports can be customised for each hotel Reports can be customised for each hotel Able to create new reports as needed Able to create new reports as needed

using built-in report writersusing built-in report writers Advanced ,but easy to use reporting tools.Advanced ,but easy to use reporting tools. Caters to various needs of individual Caters to various needs of individual

sections of the property.sections of the property. Fast, accurate & Easy to interpret results Fast, accurate & Easy to interpret results

with the help of % , graphical display etc.with the help of % , graphical display etc.

Reporting and marketing. Reporting and marketing.

Reporting and marketingReporting and marketing

. .

Organizational Knowledge Organizational Knowledge ManagementManagement

There is a separate knowledge There is a separate knowledge management body CRS (central management body CRS (central reservation system)reservation system)

It manages the individual hotel It manages the individual hotel Information centrally.Information centrally.

They check for completeness of profiles.They check for completeness of profiles. Merge Duplicate ProfilesMerge Duplicate Profiles Acts as a bridge between the individual Acts as a bridge between the individual

properties for profile sharingproperties for profile sharing Provides the SBU’s with the individual Provides the SBU’s with the individual

performance in comparison with rest of performance in comparison with rest of the members.the members.

Human Recourses & Human Recourses & TrainingTraining

Each new recruitment needs a extensive Each new recruitment needs a extensive

training on FIDELIO training module training on FIDELIO training module

which last’s for almost 10-15 days.which last’s for almost 10-15 days.

To manage the cost the company To manage the cost the company generally recruits experienced generally recruits experienced professionals.professionals.

Refresher programs & Assessments at Refresher programs & Assessments at regular intervals.regular intervals.

Competitive Analysis - Competitive Analysis - FidelioFidelio

Companies consolidates data on a chain-Companies consolidates data on a chain-wide basis to gain further details about wide basis to gain further details about operations. operations.

CRS system integrates property-level PMSs CRS system integrates property-level PMSs into a chain-wide databaseinto a chain-wide database

Improves performance by providing the Improves performance by providing the company with an accurate picture of how it company with an accurate picture of how it is performing – is performing –

Not only with what the individual units are Not only with what the individual units are doing.doing.

Competitive Analysis - Competitive Analysis - FidelioFidelio

Every transaction that happens anywhere Every transaction that happens anywhere

in the company is immediately reflected in in the company is immediately reflected in

the centralised system, allowing managers the centralised system, allowing managers

to quickly adapt to changing market to quickly adapt to changing market

conditions.conditions.

Its responsiveness, coupled with the Its responsiveness, coupled with the

accuracy of its yield mgmt. indicators, accuracy of its yield mgmt. indicators,

which gives a powerful competitive which gives a powerful competitive

advantage to user hotels over other hotel advantage to user hotels over other hotel

companies.companies.

Change & Its ImpactChange & Its Impact

Though there are many benefits of change but that is difficult

to achieve in practice

Because each system uses a different technical standard.

To overcome this barrier, interfaces have been developed

by PMS vendors or third-party systems integrators.

This results in expensive custom programming and delays

implementation.

Interfacing problems cost the hotel industry millions of

pounds each year,

Frustration involved in getting them developed.

Sometimes cost of migration is more than the new PMS

Ways ForwardWays Forward There must be steady improvement in softwareThere must be steady improvement in software

Quality and reliability from the vendors.Quality and reliability from the vendors.

Hotels must be aware of the value of the Hotels must be aware of the value of the systems and the data contained in them.systems and the data contained in them.

Leading to greater willingness to migrate to Leading to greater willingness to migrate to current version levelscurrent version levels

Invest in regular staff training and budget for Invest in regular staff training and budget for regular system upgrades.regular system upgrades.

There must be greater interface flexibility and There must be greater interface flexibility and inter-vendor cooperationinter-vendor cooperation

This may lead to the acquisition of other This may lead to the acquisition of other vendors and the migration of their individual vendors and the migration of their individual client bases to a single productclient bases to a single product

RecommendationsRecommendations Encourage the vendors to work together more Encourage the vendors to work together more

cooperatively for the good of their common cooperatively for the good of their common clientsclients

Encourage more comprehensive and useful Encourage more comprehensive and useful links between their systemslinks between their systems

Help the hotels gain a better appreciation of Help the hotels gain a better appreciation of the value of the data on their systems and so the value of the data on their systems and so to budget funds to keep them currentto budget funds to keep them current

Explore ways to provide systems for a monthly Explore ways to provide systems for a monthly or transaction-based fee, so removing them or transaction-based fee, so removing them from the capital-expenditure battles that from the capital-expenditure battles that handicap both new orders and upgrades.handicap both new orders and upgrades.

This approach isn’t for everyone, though, and This approach isn’t for everyone, though, and the impactthe impact

on vendor finances has to be considered on vendor finances has to be considered carefullycarefully..

In ConclusionIn Conclusion

A good property management system A good property management system (PMS) takes care of these tasks so you (PMS) takes care of these tasks so you can do what you do best:can do what you do best:

Make informed decisions and Make informed decisions and

build customer loyaltybuild customer loyalty..