Property Management System and Interface

8/11/2019 Property Management System and Interface

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Technology Strategies for the Hospitality Industry 2005 Pearson Education, Inc

Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

Interview

Gary CookeIndustry Manager-Hospitality and Food Service

Microsoft Software and platform foundation

ASPs to play a significant role in the future

Technology to create more options for

hoteliers


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1. Introduction

Property Management Systems - PMS

Evolving

Complex

Peer to Peer (P2P)

Same application installed on more than one

computer


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Introduction

PMS - Centric

Model


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2. PMS Functionality

PMS must be able to provide six basic functions

Enable guests to make reservations

Enable guests to check-in/register when they arrive

and check-out/pay when they leave Enable staff to maintain guest facilities

Account for guests financial transactions

Track guests activities for use in future sales efforts

Interface with other systems


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PMS Functionality

Enable

guests to

makereservations


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PMS Functionality

Enable guests to check-in/register when

they arrive and check-out/pay when they

leaveAt front desk

Remotely

PDA Remote terminal


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PMS Functionality

Enable staff

to maintain

guestfacilities

Room Type

Status

Occupant

Inspections


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PMS Functionality

Account for guests financial transactions

Credit Card Information

Address Information Business

Home

Room Rate

Room Charges Night Audit

Collects and Posts Room/Guest Data


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PMS Functionality


GDS - Global Distribution System

CRS - Central Reservation Systemmust integrate seamlessly even if from

different vendors

Sales and Catering ApplicationsPOS (F&B)

Retail Points


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PMS Functionality


HVAC or EMS Systems

In-Room AmenitiesMessaging

Security

Call Accounting System


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3. Four Key Interfaces

Real-time interface with the GDS/CRS

The activities management system

Built-in revenue and yield management

The enterprise


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Real-time Interface

Activities Management Systems

Internet Access

Sports/Sports Lessons (Golf, tennis)

Swimming

Spa/Gym


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Real-time Interface

Tracks guest room and activities

Cancels appointments if guest cancels or

checks outGuests do not have to enter information twice


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Real-time Interface

Revenue and Yield Management Tools

Managing room sales to maximize revenue

and profitsExamines multiple variables and provides

complex calculations


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Real-time Interface The Enterprise

Refers to all systems - front and back

PMS (front)

Payroll, Purchasing, HR (back)

EAI - Enterprise Application Integration

End goal:

of fewer redundancies

and increase in collaborative synergy

ERP - Enterprise Resource Planning

BPI - Business Process Integration


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4. GUI - Graphical User Interface

Interface

Intuitive

Fits naturally with expectations

Ease of training

Multi-lingual

Includes Websites


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5. Summary

Understanding Property Management

Systems and its interfaces are vital to

management

Focal point of data collection

Additional Resources

www.hotel-online.com-daily news servicewww.idg.net-online technology content

www.isworld.org-academic research
http://www.hotel-online.com/http://www.idg.net/http://www.isworld.org/http://www.isworld.org/http://www.idg.net/http://www.hotel-online.com/http://www.hotel-online.com/http://www.hotel-online.com/

Documents

Property Management System and Interface