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CHAPTER 2 LITERAT URE REVIEW 2.1 Introduction To develop a successful online system for hotel, current system and other hand online system are studied. The current system uses guest files, log book and direct human language communication by mouth to manage the hotel. Other method is by the website www.booking.com . The sta ff, booking inf ormation and payment for accommodation recorded in Microsoft Excel for sales performance during the months. The guest files and log book can easily get lost or mix up with other guest file documents. A successful online system need to manage all the kind of service by staff and customer to make reservation through internet. The business flow of hotel room reservation, payment, management, data and information for hotel are gathered by visiting the website of other hands. The sample of websites from nternet for online system are significant to develop a valid, reliable and efficient online reservation system. !omparison between weak online reservation system

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