PROVISION OF AIR TICKETING AND RELATED SERVICES

PROVISION OF AIR TICKETING AND RELATED SERVICES

PROPOSAL FOR PROVISION OF AIR TICKETING SERVICES2

BestBuy Travel Solutions

Expertise, guidance and automatic check of lowest fares on all the available airlines and routes.

Attention to details to ensure no unexpected interruptions to your planned schedule

Accuracy in fare quotations with no hidden charges

Provision of flexible and customized travel solutions within an hour turn around response to enquiries

Highly qualified, motivated and experienced staff

Updates on special fares and lowest available fares on a continual basis

Negotiations of Incentive agreements with Airlines to assist you realize savings in your travel budget, driven by Volumes.

Detailed management reports of sums spent on travel expenses generated from our E-Travel back office accounting software

COMPANY DETAILS

BestBuy Travel Solutions is a certified Travel agent that its service and experience has cut a niche in the market by giving outstanding , cost-effective, customized, professional and personalized services in travel and related services to their corporate and individual clientele.

What to expect from Bestbuy Travel Solutions

Provision of high-quality efficient and personalized 24hrs service by experienced professionals who have been in the travel business for over 10 years.

1 Company name BestBuy Travel Solutions Ltd

2 Physical address ICEA Building, 17th Floor, Kenyatta Avenue

3 Postal Address P.O. Box 50248 -00100,Nairobi, Kenya

4 Contact Person Pauline Mbae – Managing Director5 Town/ City Nairobi6 Telephone +254-733-889-1177 Mobile +254–725-939-099

8 Contact Emails [email protected] [email protected]

9 Website www.bestbuytravelsolutions.co.ke10 Bank name

Account NameKCB Bank BESTBUY TRAVEL SOLUTIONS LTD

11 Branch KIPANDE HOUSE BRANCH12 Account number KES 1219591769

13 PAY Bill number 522522 and account number 1219591769

14 Certificate of incorporation Number

PVT-9XUG9PB

15 PIN Number P051672363J

BestBuy Travel Solutions capitalizes on:

Section 1: Background & Executive Summary



PROPOSAL FOR PROVISION OF AIR TICKETING SERVICES 3


The above capabilities place us in an ideal position to meet your travel requirements and offer the benefits of a Professional travel agent to ensure hassle – free travel for all your travelers. BestBuy Travel Solutions will provide high quality, consistent service delivery combined with extensive customer relationship management.

In expressing our utmost interest to provide travel services we will continue to apply our approach to the cost-efficiency and personalized fulfillment of your travel management needs through the deployment of customized technology, committed personnel and powerful purchasing strategies.

Bestbuy Travel Solutions Obligations to its corporate and individual Clients E-enabled technology solutions – Bestbuy Travel Solutions Service can provide a

host of cutting-edge, web-based technology solutions to drive cost-savings initiatives in partnership with our preferred Global Distribution Systems (GDS) providers, AMADEUS and TRAVELPORT-GALILEO.

Information Alerts – To give your travelers and travel arranger’s greater peace of mind, Bestbuy Travel Solutions Service will provide prompt information on flight delays, cancellations and flight schedule changes.

Lowest fare possible Guarantee - Bestbuy Travel Solutions commits to providing the lowest fare available and most direct & convenient routing leaving the client to make a choice of what suits them best.

Intensive and proactive consultancy - Bestbuy Travel solutions has experienced staff to handle our clients travel needs as requested, offering personalized service to all clientele

Expertise Advise - Bestbuy Travel Solutions ensures attention is paid to all the following areas:a) Options: For each request a minimum of three (3) airlines & fare options will be

provided and corresponding itineraries with most direct routing.b) Fare conditions & restrictions: We will in all formal quotations clearly indicate the rules

such as cancellation/refund penalty once ticket is issued, maximum validity of ticket & date change/rebooking fee.

d) Ticketing Time Limit: This will be clearly indicated once the preferred option is advised and your designated travel consultant will be responsible to remind your personnel closer to the travel date and ticketing time limit to avoid losing the confirmed fare.

e) Electronic tickets: Once authority is received to issue, we will immediately transmit the electronic ticket, clearly indicating the itinerary in an easy and friendly format for the traveler.

f ) On –Line Check in: For all tickets issued by our office, and Passport details have been provided, we will do online check in and transmit the boarding pass to the provided email address at least 24hrs before departure. Seat Preference will be sought before the check in is done and stored in our Travelers personal profiles for future use.







Managerial staff available after-hours or weekend for emergencies; Your designated travel consultant will be available 24/7 after hours and over the weekends and public holidays for any urgent requests , flight changes and any other service that may be required .The Travel Manger will also remain reachable at all times.

Quality Customer Service – We are customer driven and will ensure from the point-of-sale, regardless of whether the reservations are made by telephone, email or online, through to issuing of ticket , Bestbuy Travel Solutions has established quality control procedures that ensure we give the best in Customer Satisfaction

Service fee for BestBuy Travel Solutions - BBTS has a standard charge as service fee for various tickets. Usd 20 is applicable as service fee for all domestic tickets, Usd 30 f0r regional tickets, Usd 50 for other African countries and Usd 75 for all international tickets.

Vaccination and Health Requirements

Our Travel Consultants will automatically be alerted through the GDS system if your traveler’s destination is a particularly sensitive health area. Your traveler will then be informed of the requirement and advised on the necessary precautions to be taken prior to departure.

Airport Closures/Flight Cancellations and Delays/Natural Calamities

Your travelers will also be advised on industry related crises, inclement weather and natural disasters, and will examine, with the traveler, all re-routing alternatives and options.

Travelers Advice:

Lost Ticket/Lost Luggage Assistance

Upon notification from your travelers that a ticket or luggage has been lost, our Airport representatives will assist the traveler in completing the appropriate airline forms and filing the case with the concerned airline. E-tickets can be reprinted immediately and emailed at no cost.

Company/Traveler Profile:

Bestbuy Travel Solutions maintains profiles of all organizations and companies that we service. In these profiles, we maintain all the necessary details of a company and all its policies and updates in our customer database regularly. Each individual traveler will be requested to fill out a travel profile, which provides such information as seat assignment, special meal, airline frequent flyer numbers, hotel membership numbers etc. It is through the traveler profile that we are able to provide unmatched personalized service to our clients.

Pertinent information to travelers will be communicated by:

• BestbuyTravelSolutionsquarterlyNewsletter

• WeeklyNewsFlashesforbreakingNewsinthetravelIndustry.





Conference & Events:

Bestbuy Travel Solutions is dedicated to and experienced in the co-ordination of executive-level meetings, ranging from ten to a thousand participants. Service provided includes:

Designation of a specific group co-coordinator.

Assistance with site selection, inspection and programmed development.

Provision of promotional aids and documentation.

Securing of reservations and negotiation of discount rates for airlines, hotels and car rental services.

On-site support including hospitality/information desk, food and beverage and audio-visual requirements.

Leisure Travel:

In additional to the corporate benefits that Bestbuy Travel Solutions bring, BBTS would also look to provide employee benefits in terms of leisure products for your staff. Experience has shown us that provision of such leisure products increases traveler loyalty with Bestbuy Travel Solutions and helps develop an incentive to work with us. Features include:-

Special Leisure facilities through our preferred established vendor relationships with numerous suppliers, including various tour operators.

Discounts on a wide variety of holiday alternatives.

Travel Insurance

Travel Insurance is another of our offerings so as to provide you with a complete travel package issued instantly online in our offices. We will make all the necessary arrangements with the reputable Chartis Kenya Insurance Ltd to have your travel insured against personal accidents, unforeseen medical expenses due to illness or accident, evacuation loss of baggage whilst on board. Bestbuy Travel will not charge any facilitation fee, the client will pay the actual Insurance policy cost which is determined by the stay at destination.





Section 2: Experience & Current list of ClientsOur client portfolio includes but not limited to:

Kenya Civil Aviation Authority (KCAA)

Central Bank of Kenya (Pension Fund)

MEA East Africa

Akili Dada

Sharpro Solutions Limited

Impart Change International

Options Consultancy Services

Kenya Power Pension Fund (KPPF)

Corporate References:

Client Address Contact Person Telephone

Kenya Civil Aviation Authority (KCAA)

Aviation House-JKIA Vivian Jemutai +254 725054449

Sharpro Solutions Limited ICEA Building Kenyatta avenue Mr Douglas Logedi +254 716036054

Akili Dada Riara Corporate Suites Damaris +254 020 2013873

Central Bank of Kenya (Pension Funds)

CBK pension house Mrs Jane Nzau +254 700364554

Options Consultancy Services

Warwick Centre Benard Juma +254 711590141

Impart Change Westlands Vyonne Okoth +254 714726403

Kenya Power Pension Funds (KPPF)

Stima Plaza-Kolobot road Sydney Masinde +254 203201020

MEA East Africa Westcom Point Building Muthangari drive

Titus Muiruri +254 722586990



ORGANIZATION STRUCTURE

Managing Director



Service Quality: We pride in quality service provision to our clientele, facilitated by our highly trained and experienced staff.

Range of services: We grow as you grow. Our ability to increase the range of services to our clients over and above basic transaction has been our key driver of revenue and margin.

High Retention rate: We are committed to value offering. This coupled with our long term relationship with our managed clients has seen us experience an impressively high rate of client retention.

Highly experienced team: Our consultants have recognized depth of expertise and experience, with a combined average of over twenty years in the industry.

BestBuy Travel Solutions has the following key strengths:

KEY STRENGTHS

Finance Department

Tours & Travel Consultants

Office Assistant/ Dispatch





Operation Hours

Travel documents

Visas

Immigration

Health

Customs, and Security

Air Travel Formalities

Travel AdviceTrip PlanningWe offer advice on travel formalities expected to be cleared from the beginning to the end of the trip. These formalities include:

All your travel needs will be handled from our head office located at View Park Towers, 9th

floor, Utalii Street.

Monday to Friday: 08:30 a.m. to 17:30 p.m.Saturday: 09:00 a.m. to 12:30 p.m.

Our management staff and Consultants are always available after normal working hours, during weekends and public holidays to assist with any emergency travel on 0733889117 or 0725939099

Visa Assistance ServicesAt BBTS we will not only advise you on the Visa requirements but also assist with processing Visas at Embassies and consulates that do not require the applicant’s presence. We will provide this service to applicants whose ticket is booked through us, and whose request is made within acceptable time limits as stipulated by the Embassies and Consulates. We will provide you with this service based on the following conditions.

BBTS will charge a minimal handling fee for visa processing USD 25 per person

The client pays the actual visa fees for requests associated with an international itinerary and tickets booked and purchased through us.

Service request will be expected to be made within normal working hours.

Serena Properties

Sarova Properties

Fairmont Properties

Alliance Hotels

Heritage Hotels

Mada Hotels

Sopa Lodges

Simba Lodges

Ashnil Properties

Hotel Bookings/Accommodation – GloballyBestBuy Travel Solutions provides a complete hotel booking service locally and internationally. We work with all major hotels including;



We provide airport transfers with one of the most valued service; transfers to and from the airport. The service is provided to all travellers ticketed by us on International/Regional and Domestic travel within Nairobi & its suburbs to and from Jomo Kenyatta Airport at a competitive rate.

All vehicles used for transfers are modern and the drivers are all equipped with mobile phones for the purpose of communication. Our drivers are highly trained and equipped with Defensive Driving Skills coupled with knowledge of driving within Nairobi and its environs.

Airport Transfers

We provide tailor made rental packages to suit all sectors, be it Corporate, Public Corporations, Non- Governmental Organizations or Individual users. We have partnered with a Company that has a fleet of well maintained vehicles catering for both short and long term rentals and competitive lease rates for rentals over 12 months.

The fleet of vehicles consists of saloon cars, 9-seater minibus, and land cruiser for the rough terrain and 25-seater buses. All vehicles are comprehensively insured and adhere to all Government licensing. Our car rental services give the client the option of either chauffer driven or self driven vehicles, at customer friendly and competitive rates.

24 Hour Emergency Service – LocalBestbuy Travel Solutions operates a 24-hour emergency service. Our staff are on call after working hours, during the weekend and public holidays to deal with any travel related emergencies

Emergency contacts: 0733889117, 0725939099

Car Hire Services

Domestic Tours

BestBuy Travel Solutions consultants are knowledgeable to take care of all local tour and hotel bookings and lodges in East Africa. We have excellent relations with all suppliers who keep us up to date on their latest special offers and developments of their properties.

Our tour consultants have visited most parks and properties in Kenya and are always willing to share their knowledge in order to ensure travelers are booked into suitable accommodation.

Our Team keeps abreast with new properties coming up and this enables us to give our clients more variety as we plan their safari with them, to ensure they get the best Kenya has to offer and make their holiday getaway one with lasting memories.







Out Bound Tours

Our outbound department is able to offer you and your packaged or tailor-made tours to any part of the world. In addition, they are able to advise you on availability and rates of hotel and car-hire services offered worldwide via our Galileo and Amadeus CRS systems which offer the highest booking capabilities, and good discounted rates.





Section 5: Payment Terms and Conditions

In accordance with IATA rules and regulations under which we are licensed, all tickets issued between 1st and 15th of every month shall be paid by 17th of the same month while tickets issued between 16th and 30th /31st of every month shall be paid by 31st of the same month. The short credit period is due to the new Airline payment settlement plan implemented by IATA

This will assist us honor our payments to the airlines, our principal suppliers, on time. It is important that this is observed irrespective of whether the ticket has been utilized, and a refund is then applied for as tickets can only be cancelled in our systems within the same day of issuance and not after.

Below are our terms for payment:

Invoices will be raised immediately after tickets are issued.

All invoices for tickets issued between 1st -15th to be settled latest by 17th of the same month while tickets issued between 16th -30th /31st to be settled latest by 31st of the same month

All tickets issued shall be paid for, regardless of whether travel actually took place or not. A refund will be applied for unutilised tickets upon notification of the same.

Bestbuy Travel Solutions will issue a credit note for all unutilised tickets immediately once we receive the refund from the respective airlines which takes a period of one month to process.

Bestbuy Travel Solutions shall charge a nominal refund handling fee on top of the amount levied by the airlines.

Bestbuy Travel Solutions will ensure all statements are received on time

Bestbuy Travel solutions currency of payment is the Kenya Shilling or USD, unless otherwise advised.

Bestbuy Travel Solutions offers you knowledge, creativity, innovation and commitment to ensure the success of your travel program. In our role as your travel advisor and service provider, you may count on us to remain flexible and open to modifications of your travel program.

We look forward to working with you, and applying our knowledge, experience, and expertise towards the smooth implementation and prosperous evolution of a consolidated travel management program.

ICEA Building, 17th Floor, Kenyatta AvenueP. O. Box 50248 - 00100, Nairobi

Tel: 0725 939 099 / 0733 889 117Email: [email protected],

[email protected]: www.bestbuytravelsolutions.co.ke

Documents

PROVISION OF AIR TICKETING AND RELATED SERVICES