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The UPLINX Provisioning System for Cisco Unified Communications is a comprehensive commissioning system

which simplifies the process of performing advanced commissioning tasks for end users leading to significant

automation, standardization, cost savings and reduced provisioning times.

It allows for the rapid setup of Cisco phones, device profiles, voicemail and presence details - correctly, first

time, every time.

Smart Console for Help Desks & Departmental Administrators

The Smart Console shows all configurations belonging to an end-user in a single user device view which avoids

to navigate between many screens and show everything for a user at a glance.

The Smart Console enables everyone to add, update or delete end-user configurations for Cisco

Unified Communications.

The Smart Console enables any basic skilled operator

to perform standard daily MACD provisioning. It

guides the user and auto-populates entries and

performs checks without requiring to know all Cisco

configuration details. The user is guided to select a

few general understandable parameters.

The Smart Console guides and helps basic skilled

users to perform daily MACD users by selecting a few

key parameters such as the user to be provisioned,

telephony site, class of telephony user and phone

parameters such as a model, MAC address and

extension. These parameters can be understood

easily by non-experts.

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Provisioning System for Cisco Unified Communications

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Leverage Existing Contact Information

User contact information can be imported from Active

Directory to pre-populate the Smart

Console based on versatile formulas.

Data can be read or written to external

SQL databases to integrate into asset

management or HR systems.

Automated data imports (and exports) avoid time

consuming data entry and minimising errors

introduced through repetitive manual data entry.

The Uplinx Console is the central workspace for all commissioning actions. The Console ties all elements together such as user

commissioning requests, detected AD changes, phone assets, AD users, and other UC parameters ensuring that all commissioning

requests are completed quickly (in seconds) and correctly.

Provisioning System for Cisco Unified Communications

Efficient, Consistent, Fault Free Provisioning for Everyone

Typically, tasks associated with creating a new user such as configuring a phone extension, user profile,

voicemail, and presence profile can take up to 20 minutes for a skilled resource as several configuration objects

with a multitude of advanced settings per object need to be setup on each individual UC system. The objects

then need to be linked to each other in the correct order or the provision will fail. When multiple UC elements

exist in an organisation, then several servers need to be accessed, each with different logins and differing

specialised configuration objects.

By using the Provisioning System, all these activities are undertaken from the single Smart Console significantly

reducing the time to undertake a MACD and removing any human error along the way to ensure MACDs work

first time—every time!

Extension Allocation

Extensions can be allocated ad-hoc during the

provisioning process on the

UPLINX Smart Console by using

the Extension Picker.

The Extension Picker shows for

the pre-configured extension

range per site the used and

free extensions, allowing to allocate or verify an

extension for an end-user.

The chosen extension can be expanded to a DID

(E.164) number and written back to Active Directory.

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Scalability and High Availability

Virtualisation tools can used to

provide HA to the system. Multiple

Provisioning Systems can be

distributed across different regions

to support large or multiple CUCM

clusters.

Email Notifications

After processing a commissioning request, the system

can pre-populate an email based on

templates to quickly notify the end user

with relevant information such as log-in

details and how to use the phone.

Workflow

The Uplinx Provisioning System incorporates a workflow

to notify the phone administrator by email of user

submitted commissioning requests or changes found in

Active Directory.

During this process, information is gathered which

allows the phone admin to quickly process the change

or request by re-utilizing this information to pre-

populate fields, avoiding time consuming data entry in

various locations during provisioning.

Automatic Detection of User Changes

Active Directory user changes can be tracked and

relevant information of these changes can be emailed

to a phone or site admin to start the workflow. The

change will now be waiting in the Provisioning System

Console with pre-populated fields to action.

Multi-Admin (Departmental Admins)

Multiple administration and operational users can be

configured to access the Provisioning System via role

based administration.

Site administrators, customers or helpdesk can now

be given limited access to manage specific users and

phones based on Active Directory or CUCM rules.

Every action on the system is logged and reports can

be generated on performed actions.

User submitted requests or automatically detected changes

to AD users are listed in the Console.

Designed for large multi-cluster environments

A Provisioning System server is

capable of supporting numerous

CUCM clusters and associated UC

components.

Provisioning System for Cisco Unified Communications

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Compliance

By limiting the number of fields available for editing

within each of the UC components

configuration tabs and via data

validation rules, the Provisioning

System ensures compliance of an

Enterprises UC standards.

Active Directory can be used as the “source-of-

truth” for generating provisioning requests.

Pre-filled data based on rules ensure fields or

set according to policies

Commissioning Request Portal

The Commissioning Request Portal page can be easily

integrated into an Enterprises Intranet to allow end

users to submit configuration change requests such as

PIN reset requests.

These received requests can trigger an email

(optional) to the phone administrator of that site to

process the request. The submitted information will be

presented in the Provisioning System GUI with

relevant pre-populated fields so as to allow the site

admin to quickly process the request and email a

completion notification.

Reporting / Tracking

The Provisioning System provides built-in reporting

allowing an enterprise or outsourcer to track details

based on the number of MACDs received and the

number processed.

Provisioning System for Cisco Unified Communications

Are you looking for a fully Automated System?

This document details the Smart Console which is a Console to simplify ad-hoc provisioning. If

you look for a fully automated, rule based system which integrates into Active Directory,

please see our Auto Provisioning System at https://www.uplinx.com/autoprovisioning/

Auto Provisioning provides for automated service provisioning for each Cisco end-user based

on the user's settings in Microsoft Active Directory. Optional approval of each operation.

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Licensing

The Uplinx® Provisioning System is licensed based on

the number of end-users configured on CUCM and the

number of CUCM clusters that need to be supported.

Maintenance and support subscription ensures

compatibility with new Cisco releases.

Supported Configurations

The Uplinx Provisioning System supports the following

Cisco Unified Communications components for version

9.0 and later:

Cisco Unified Communications Manager (CUCM)

Instant Message & Presence (IMP) / Cisco

Unified Presence Server (CUPS)

Cisco Unity Connection (CUC)

It supports the following Microsoft server products for

any end-user setups:

Active Directory 2008 and later

Exchange 2013 and later (mailbox and unified

messaging for voicemail)

Lync 2013 and later for presence

Any SQL server based products

with the following end user configurations:

Cisco CUCM User

Any combination of phones and extensions

Device Profiles and extensions

Voicemail

Mobility (Remote Destination Profiles)

Presence with IMP/CUPS

Read and write any Active Directory attribute

Custom SQL databases

System Requirements

The Uplinx® Provisioning System will run on:

Windows Server 2012R2 and later

SQL Server (Express)

Virtualised environments

Provisioning System for Cisco Unified Communications

Contacts:

http://www.uplinx.com sales@uplinx.com

© 2009-2018 Uplinx SLU. All rights reserved.

This document is for informational purposes only. UPLINX MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DATA SHEET. Cisco Unified Communications Manager are either registered trademarks or trademarks of Cisco Systems in the United States and/or other countries. All trademarks are property of their respective owners.

REF0003-006-EN Feb 2018

Benefits

Benefits gained by deploying the Uplinx® Provisioning

System for Cisco Unified Communications include:

IT can hand over the support of MACD telephony

requests to a generalist helpdesk.

Making it easier for support staff to process MACDs

Enable site administrators or customers to perform

provisioning by only allowing access to their ‘own’

configuration objects

Daily operations can also be delegated to centralised

help desks or basic skilled staff freeing up highly

skilled staff by using a single customisable web

based Console which provides policy based

provisioning

Eliminate configuration mistakes.

Reduction in MACD processing times

Leverage re-use of information from other systems

such as Active Directory and CUCM reducing data

entry times through pre-population whilst also

minimising data entry errors.

Automatic change tracking of added/changed/deleted

users in Microsoft Active Directory.

Email alerting for new jobs.

Full reporting on provisioning activities. Allows for

SLA tracking.

Ensures compliance as change staff can only edit

fields that are configured to be visible and editable.

Provides workflow for a help desk with:

❖ Notification by email of changes in Active Directory

and submitted requests

❖ Records changes and requests P

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