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Public Health Department Accreditation:
An OverviewRobin WilcoxChief Program OfficerPublic Health Accreditation BoardAugust 1, 2012
County Health Executives Association of California
Public Health Accreditation
National Public Health Department Accreditation
• The measurement of health department performance against a set of nationally recognized, practice-focused, and evidenced-based standards.
• The issuance of recognition of achievement of accreditation within a specified time frame by a nationally recognized entity.
• A platform for continuous quality improvement.
• The continual development, refinement, and distribution of standards and measures.
PHAB’s Vision
4
High Performing Health
Departments Leading to a
Healthier Nation
Goal of Public Health Department Accreditation
The goal of the national public health department accreditation is to improve and protect the health of the public by advancing the continuous quality and performance improvement of state, local, tribal and territorial public health departments.
Public Health Accreditation Board
(PHAB)
Public Health Accreditation Board(PHAB)
• PHAB is the non-profit public health department accreditation organization founded in 2007.
• PHAB is funded by the Robert Wood Johnson Foundation (RWJF) and by the Centers for Disease Control and Prevention (CDC) but also has accreditation fees associated with the application..
• PHAB’s governance structure is a board of directors composed of public health leaders from Tribal, state and local health departments and academia.
PHAB Accreditation Themes
• Quality Improvement • Planning• Partnerships• Community Engagement• Leadership and Governance• Customer / Community Focus
Standardsand Measures Version 1.0
Principles of Standards and Measures
• Advance the collective public health practice
• Moderate level: not minimum, not maximum
• Be simple, reduce redundancy, minimize burden
• Apply to all sizes of HDs and all forms of governance structure
• Establish same standards for Tribal, state and local health departments
• Build quality improvement into standards
PHAB Domains of StandardsStandards Grouped by the Core Functions of Public Health &
Ten Essential Public Health Services
Twelve Domains1. Conduct assessments focused on population health status
and health issues facing the community 2. Investigate health problems and environmental public health
hazards to protect the community 3. Inform and educate about public health issues and functions 4. Engage with the community to identify and solve health
problems5. Develop public health policies and plans6. Enforce public health laws and regulations7. Promote strategies to improve access to healthcare services8. Maintain a competent public health workforce9. Evaluate and continuously improve processes, programs,
and interventions10. Contribute to and apply the evidence base of public health11. Maintain administrative and management capacity12. Build a strong and effective relationship with governing entity
Domains Cross All Programs
# 8 Pu
blic H
ealth W
orkfo
rceFamily Planning Program
STD Programs
Environmental PH Program
MCH Program
Immunization Program
Sample Domains# 9 Q
uality Im
pro
vemen
t
# 3 Ed
ucate th
e Pu
blic
Programs
# 4 Co
mm
un
ity En
gag
emen
t
# 5 Po
licy & P
lans
Structural Framework
Domain
Standard
Measure
Documentation
Guidance
The PHABAccreditationProcess
.
PHAB’s Electronic Information System
Multiple users, different viewso Tracks transactions in processoHD SOI and applicationsoHealth departments upload documentationo Site visitors review documentationo Site visitors develop Site Visit Reporto Accreditation Committee reviews SVRo Accreditation Committee records decision
Health Department
• Appoint an Accreditation Coordinator• Establish an Accreditation Team• Establish a process to select the best
documentation for each of PHAB’s measures and requirements for documentation
• Outreach and involve staff department-wide and partners
Seven Steps1. Pre-application
Applicant prepares and assesses readiness, informs PHAB of its intent to apply (SOI)
2. ApplicationApplicant submits application
and pre-requisites and receives training
3. Documentation Selection and SubmissionApplicant gathers and submits
documentation
4. Site VisitDocumentation review, site visit and site visit report
5. Accreditation DecisionsPHAB Accreditation Committee determines accreditation status:
Accredited (5 years)
or Not Accredited
6. ReportsAnnual progress reports
7. Reaccreditation
1. Pre-app: Statement of Intent
• Submit prior to application • Online • Designate Accreditation Coordinator• Does not commit the health department
to applying• Submit anytime after
online orientation is
completed
2. Application• Completed online • Three prerequisites• Letter of support• Electronic signature• Eligibility to apply• Completeness review• Forward invoice• Applicant training
Three Prerequisites
Community Health Assessment
Community Health Improvement Plan
Health Department Strategic Plan
2. Applicant Training• Required for each applicant health
department Accreditation Coordinator
• Another representative at the health department’s cost
• Must be completed prior to
upload of documentation
Accreditation SpecialistsEach health department is assigned a PHAB Accreditation Specialist
– Support HD as they upload documentation– Completeness Review– Communication link between HDs and SVs
prior to site visit• Questions on documentation• Agenda
– Attend site visit – Receives the Site Visit Report
3. Documentation Selection and Submission
• 12 months to complete the upload• When finished, PHAB will conduct a
completeness review• Checks that documentation is complete• Does not check for conformity with the
Standards and Measures
• PHAB staff will follow-up for missing documentation
3. Documentation SelectionConsider variety of options and programs:
• Best reflects health department operation
• Meets specifics of the Required Documentation
• Demonstrates conformity with measure (Context and intent of M & S)
• Changes may be made until final submission
4. Site Visit• After pre-site visit review of
documentation• Usually 2 day visit• Interview staff; verify documentation
implementation• Meet with community partners and
governance• May ask for additional documentation• Visual observations
4. Site Visitors
• Peer reviewers• Matched to HD• Trained by PHAB• 3 or 4 team members• Conflicts of interest determined
4. Site Visit Report
• Submitted online• Due 2 weeks after completion
of site visit• Health department will review
and may submit any information to correct a factual error
Final Process Steps5. Accreditation Decision is by the
Board’s Accreditation Committee
6. Annual Reports must be provided each year during your accreditation
7. Reaccreditation will occur after 5 years and advanced notice will be sent by PHAB
Multijurisdictional Applications
• Apply as a single entityo Two or more HDso PHAB will accredit each HDo All HDs or none accreditedo PHAB can limit number of HDs
• One lead HD• One lead AC• Geographically contiguous preferred• Shared documentation assessed once
Multijurisdictional Applications
• Established & defined working relationship– MOU – Deliver services/perform functions over
combined jurisdiction
• High degree of interdependence– Each HD could not fulfill role – Half of Domains, majority of Measures
What can you do NOW
to begin to prepare?
Readiness Checklists
• Assists with health department preparation for accreditation
• Optional, but recommended prior to submitting a Statement of Intent
• The checklists are not submitted to PHAB
Three Prerequisites Community Health Assessment
Standard 1.1 Community Health Improvement Plan
Standard 5.2 Health Department Strategic Plan
Standard 5.3• Submitted with the application for accreditation• Criteria included in Domains 1 and 5• One page “tip sheet” on prerequisites available
Health Department• Appoint an Accreditation Coordinator
• Establish an Accreditation Team
• Review your documentation for each of PHAB’s measures and requirements for documentation
• Outreach and involve staff department-wide and partners
Dates and Signatures
Review your HD’s:• Policies• Procedures• Plans• Directives• Public
Information• Etc.
Dates: Created dateRevised dateReviewed dateAmended dateEffective period
Signatures:(Evidence of “authenticity”)
HD logoHD Director signatureHD Abbreviation
For -
Online Orientation• 4 Modules
– Introduction– Process– Accreditation Coordinator – Standards and Measures
• 2 hours– About 30 minutes each
Fees
Fees: 2011-2013Health Department Category
Population Size of the Jurisdiction Served Total Fee
Category 1 Less than 50,000 $12,720
Category 2 50,000 to 100,000 $20,672
Category 3 >100,000 to 200,000 $27,030
Category 4 >200,000 to 1 million $31,802
Category 5 >1 million to 3 million $47,701
Category 6 >3 million to 5 million $63,600
Category 7 >5 million to 15 million $79,499
Category 8 Greater than 15 million $95,402
Fees: 2011-2013Health Department Category
Population Size of the Jurisdiction Served
Year 1 Payment
Year 2 Payment
Year 3 Payment
Year 4 Payment
Year 5 Payment
Category 1 Less than 50,000 $ 3,180 $ 2,385 $ 2,385 $ 2,385 $ 2,385
Category 2 50,000 to 100,000 $ 5,168 $ 3,876 $ 3,876 $ 3,876 $ 3,876
Category 3 >100,000 to 200,000 $ 6,758 $ 5,068 $ 5,068 $ 5,068 $ 5,068
Category 4 >200,000 to 1 million $ 7,950 $ 5,963 $ 5,963 $ 5,963 $ 5,963
Category 5 >1 million to 3 million $ 11,925 $ 8,944 $ 8,944 $ 8,944 $ 8,944
Category 6 >3 million to 5 million $ 15,900 $ 11,925 $ 11,925 $ 11,925 $ 11,925
Category 7 >5 million to 15 million $ 19,875 $ 14,906 $ 14,906 $ 14,906 $ 14,906
Category 8 Greater than 15 million $ 23,850 $ 17,888 $ 17,888 $ 17,888 $ 17,888
Fees Support• Assigned Accreditation Specialist• In-person training for the HD’s AC• Subscription to e-PHAB
• Easier & cost effective to participate• Peer review and Site Visit• Site Visit Report with identified
opportunities for improvement and areas of excellence
• Annual QI guidance
Costs of Seeking Accreditation• The cost of doing business• The cost of CQI – doing better things better• The cost of planning and prioritizing• The cost of team building and strategic
alignment of staff• The cost of building partnerships and sharing
responsibilities with others in the public health system & community
• The cost of maintaining a good working relationship with governing entity.
Benefits of Accreditation• Recognition and credibility• Identifies successes and opportunities for improvement• Access to public health experts• Platform for culture of continuous quality improvement• Means for accountability• Energizes the staff• Increases the understanding of public health• Improves communication with governance• Initiates and advances partnerships and community
involvement• Encourages linkages among levels of health departments
Beta Test Feedback
“ . . .had a positive effect on those staff involved by providing opportunities to learn about the department in-depth and how much we do for the people who live and visit our state.”
Beta Test Health Department
Beta Test Feedback“The standards and measures can be viewed as an operating manual on how to run a good health department. The basics and fundamentals in management are there, so as new leaders come in they don’t have to reinvent the wheel—the standards and measures can provide a consistent roadmap.”
Beta Test Health Department
Technical Assistance• PHAB
Accreditation Process, Standards and Measures Interpretation, e-PHAB, fees, and accreditation requirements
• NACCHO, PHF, PH Institutes, each other Preparation of processes, programs,
interventions, materials, and documents
PHAB Accreditation Support Materials
x
Public Health Accreditation Board
1600 Duke St Suite 440
Alexandria VA 22314
703.778.4549
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