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PUBLIC SAFETY - CURRENT OPERATIONAL ASSESSMENT
Presentation Topics
• Community Response History• Dispatch Performance• Police Service• Fire Service• Emergency Medical Services• Survey Results
Community Response• We collected five years of CAD data from 2014 to 2018. In this report, we primarily focused our
analysis on the data in 2018. • We utilized two distinct measures of call volume and workload. First, is the number of requests
for service that are defined as either “dispatches” or “calls”. • Dispatches/calls are the number of times a distinct incident was created. • Conversely, “responses” are the number of times that an individual unit (or units) responded to a
call. Responses will be utilized on all Station and Unit level analyses, which account for all elements of workload and performance.
• Calls have been categorized as EMS, Fire, Police, and Canceled calls respectively. Canceled calls had description of “911 hang up” or had no unit responding.
• We use call source (72997) to identify self-initiated police calls. • Dispatch time in this report are calculated from the time a request or incident was recorded in
CAD through the time a unit was dispatched. • Of the first arriving units, 63% units did not record unit enroute time. So we reported turnout and
travel time together, which is calculated from unit dispatch time through unit arriving on scene time.
2015 – 2018: Number of Incidents Dispatched by Category
Program
Number of Calls
2014 2015 2016 2017 2018
Police 15,044 14,774 15,112 15,245 15,803
EMS 2,867 2,912 2,870 3,116 3,226
Fire 559 598 583 667 737
Canceled 2,067 1,886 1,994 1,973 1,933
Total 20,537 20,170 20,559 21,001 21,699
Calls per Day 56.3 55.3 56.3 57.5 59.4
YoY Growth NA -1.8% 1.9% 2.1% 3.3%
Number of Calls, Number of Responses, and Total Busy Time by Program
ProgramNumber of
CallsNumber of Responses
Average Responses
per CallTotal Busy
Hours
Average Busy Minutes per
Response
Percentage of Total Busy
Hours
Police 15,803 24,613 1.6 8,731 21.3 60.9%
EMS 3,226 11,543 3.6 4,661 24.2 32.5%
Fire 737 1,696 2.3 888 31.4 6.2%
Canceled 1,933 330 0.2 61 11.1 0.4%
Total 21,699 38,182 1.8 14,341 22.5 100.0%
Average Calls per Day by Month
Average Calls per Day by Weekday
Average Calls per Day by Hour
Workload by Agency and Program
Agency ProgramNo of Calls Responded
No of Unit Responses
Avg. Busy Minutes per
Response
Total Busy Hours
Police
Police 15,803 24,219 21.3 8,596EMS 1,942 3,200 30.5 1,625Fire 389 713 27.4 325Total 18,134 28,132 22.5 10,546
Fire
Police 148 172 25.9 74EMS 3,095 3,474 29.0 1,678Fire 728 896 34.5 515Total 3,971 4,542 30.0 2,267
EMS
Police 151 222 16.4 61EMS 3,161 4,869 16.7 1,359Fire 64 87 32.5 47Total 3,376 5,178 17.0 1,467
Total 19,766 37,852 22.6 14,280
Average Dispatch, Turnout and Travel Time of First Arriving Units by Program
ProgramDispatch
TimeTurnout & Travel
TimeResponse
Time Sample Size
Police 5.3 3.4 8.6 9,800
EMS 3.2 3.3 6.5 3,179
Fire 2.7 4.0 6.7 707
Total 4.7 3.4 8.1 13,686
Average Dispatch, Turnout and Travel Time by Program
All Calls: Distribution of Turnout and Travel Time of First Arriving Unit
Who Arrived First: Percentage of First Arrivals by Program and Agency?
Program
% of First Arrival
Police Unit Fire Unit
Ambulance Unit Total
Police 99.7% 0.2% 0.1% 100.0%
Fire 35.6% 63.9% 0.4% 100.0%
EMS 39.9% 50.1% 10.0% 100.0%
Total 82.5% 15.1% 2.4% 100.0%
Program
Average Response Time (minute)
Police Unit Fire Unit
Ambulance Unit Total
Police 8.6 9.4 6.9 8.6
Fire 5.2 7.4 12.3 6.7
EMS 5.5 7.2 7.3 6.5
Total 8.2 7.3 7.4 8.0
Dispatch Performance
Dispatch PerformanceNFPA 1221 Section # Standard
Section 6.4.1 All calls/alarms to be recorded and tabulated to indicate origin of call.Section 6.4.2 95% of calls to be answered within 15 seconds; 99% within 40 seconds.Section 6.4.3 95% of emergency dispatching shall be completed within 60 seconds.Section 6.4.4 For law enforcement, the jurisdiction with authority determines standards for dispatch completion.
Section 6.5.4 95% of calls transferred from the PSAP shall be within 30 seconds (10 seconds for ring answer and20 seconds for identification of primary resource required).
NENA 56-005 StandardsMaster Glossary00-001
90% of all PSAP calls to be answered within 10 seconds during the busy hour; 95% of all calls should beanswered within 20 seconds.
Page 8 of 12 911 call taker limited to very few questions prior to transferring the call to the agency that will dispatch thecall. This is done in order to reduce the delay of the responding agency which will ultimately deal with thecrisis.
Section 3.3 All 9-1-1 lines at a PSAP shall begin with “9-1-1.” The correct statement is “Nine-One-One”, never “NineEleven”. Additional information or questions may be added, as in: “9-1-1, what is the emergency?”, or “9-1-1 what is the address of the emergency?”
First Dispatched Unit: Average and 90th Percentile Dispatch Time by Category
All Calls: Distribution of Dispatch Time of First Dispatched Units
Police Calls: Distribution of Dispatch Time of First Dispatched Units
EMS Calls: Distribution of Dispatch Time of First Dispatched Units
Fire Calls: Distribution of Dispatch Time of First Dispatched Units
Police Services
• Overall, there are 15,803 total police incidents, averaging 43.3 per day. The largest Police category was property checks, averaging 6.5 per day. Traffic incidents totaled 2,322, averaging 6.4 per day. A total of 30% police calls were self-initiated calls. Property check and traffic had the most self-initiated
• Noteworthy, the margin of error as it pertains to classification of call type is significant due to call type being determined by the officer on scene without further oversight, resulting in a variety of officer activities being categorized within a certain call type, and which may or may not be the appropriate placement.
• As an example, the below listed Property Check field appears as the most significant activity engaged in with a reported 908 “Officer Initiated events” for the first six months of 2019. However looking deeper into the data, these 908 events consist of a myriad of activities that may/may not actually be “officer initiated” depending upon the definition of same, as well as how a “Property Check” is defined
• Fitch estimate out of the 2019 six months data of 908 Property Check events that 75% (681) would constitute “self-initiated” as currently defined
Number of Police Incidents Dispatched by Category
Call Category
Number of CallsCalls per
Day
Call Percentage
of Total
% of Self-initiated
CallsSelf-
initiatedCitizen-initiated Total
Property check 1,525 859 2,384 6.5 15.1% 64.0%Traffic 1,661 661 2,322 6.4 14.7% 71.5%Trouble/Suspicious subject 308 1,631 1,939 5.3 12.3% 15.9%Other 354 1,452 1,806 4.9 11.4% 19.6%Suspicious situation 143 1,526 1,669 4.6 10.6% 8.6%Public service 224 1,339 1,563 4.3 9.9% 14.3%PDA/MDOP 72 760 832 2.3 5.3% 8.7%Warrant 123 402 525 1.4 3.3% 23.4%Alarm 2 425 427 1.2 2.7% 0.5%Check well-being 8 351 359 1.0 2.3% 2.2%Animal control 118 221 339 0.9 2.1% 34.8%Larceny 15 302 317 0.9 2.0% 4.7%Juvenile 30 263 293 0.8 1.9% 10.2%Domestic violence 11 269 280 0.8 1.8% 3.9%Disturbance 26 217 243 0.7 1.5% 10.7%Narcotics 74 166 240 0.7 1.5% 30.8%Assault 22 147 169 0.5 1.1% 13.0%Break enter 5 91 96 0.3 0.6% 5.2%
T t l 4 721 11 082 15 803 43 3 100 0% 29 9%
Total Police Related Calls per Month
Month
Number of Calls Calls per Day
Call Percenta
ge
Self-initiate
d
Citizen-initiate
dSelf-
initiatedCitizen-initiated
Jan 379 804 12.2 25.9 7.5Feb 366 766 13.1 27.4 7.2Mar 371 899 12.0 29.0 8.0Apr 310 873 10.3 29.1 7.5May 437 960 14.1 31.0 8.8Jun 372 1,075 12.4 35.8 9.2Jul 413 1,041 13.3 33.6 9.2Aug 378 1,094 12.2 35.3 9.3Sep 510 998 17.0 33.3 9.5Oct 500 902 16.1 29.1 8.9Nov 311 846 10.4 28.2 7.3Dec 374 824 12.1 26.6 7.6
Total 4,721 11,082 12.9 30.4 100.0
Total Police Related Calls by Day of WeekDay of Week
Number of Calls Calls per DayCall
PercentageSelf-
initiatedCitizen-initiated
Self-initiated
Citizen-initiated
Sunday 532 1,312 10.2 25.2 11.7Monday 583 1,641 11.2 31.6 14.1Tuesday 810 1,660 15.3 31.3 15.6
Wednesday 707 1,642 13.6 31.6 14.9
Thursday 642 1,656 12.3 31.8 14.5Friday 801 1,665 15.4 32.0 15.6Saturday 646 1,506 12.4 29.0 13.6
Total 4,721 11,082 12.9 30.4 100.0
Total and Average Police Related Calls by Hour of Day
Hour of Day
Number of Calls Calls per Day
Call PercentageSelf-initiatedCitizen-initiated Self-initiated Citizen-initiated
0 264 368 0.72 1.01 4.01 210 296 0.58 0.81 3.22 140 268 0.38 0.73 2.63 339 320 0.93 0.88 4.24 332 335 0.91 0.92 4.25 104 183 0.28 0.50 1.86 80 162 0.22 0.44 1.57 168 252 0.46 0.69 2.78 172 373 0.47 1.02 3.49 179 459 0.49 1.26 4.0
10 190 536 0.52 1.47 4.611 209 543 0.57 1.49 4.812 141 557 0.39 1.53 4.413 172 604 0.47 1.65 4.914 197 628 0.54 1.72 5.215 189 677 0.52 1.85 5.516 170 726 0.47 1.99 5.717 90 590 0.25 1.62 4.318 96 518 0.26 1.42 3.919 284 647 0.78 1.77 5.920 258 596 0.71 1.63 5.421 283 543 0.78 1.49 5.222 229 502 0.63 1.38 4.623 225 399 0.62 1.09 3.9
Total 4,721 11,082 12.9 30.4 100.0
Workload by Agency for Police Calls
• Out of all police units, City of Monroe Public Safety police units made a total of 20,427 responses or were on task for 7,744 hours. PSO units combined made a total of 20,472 responses, or 90% of the total.
• The total time on task was 8,596 hours, and the average time on task was 21.3 minutes.
• EMS and Fire department units also provided 394 (or 2%) unit responses to police related calls.
Program AgencyNo of Calls Responded
No of Unit Responses
Avg. Busy Minutes per
Response
Total Busy Hours
Police
Police 15,803 24,219 21.3 8,596Fire 148 172 25.9 74EMS 151 222 16.4 61Total 15,803 24,613 21.3 8,731
Workload by Police Agency and Unit Type for Police Calls
Agency Unit Type UnitsNo of Unit Responses
Avg. Busy Minutes per
Response
Total Busy Hours
City of Monroe Public Safety
PSO Units
Central Portion 14,152 20.2 4,761Western Portion 4,808 18.9 1,518
South Eastern Portion 1,44720.6
496
Eastern Portion of the City
2019.2
6
Total 20,427 19.9 6,782
Non-PSO Units
Lieutenant 766 23.4 299Traffic Unit 743 19.9 247Vice Unit 250 44.1 184Captains 156 19.1 50
School Resource Officer
12056.9
114
Detective 62 27.3 28Youth Detective 56 37.4 35
Court/Property Officer 2914.5
7
Total 2,182 26.5 962City of Monroe Public Safety Total 22,609 20.6 7,744
Other Police Agencies 1,610 31.8 852
Citizen Initiated Police Calls: Number of Responding Units by Police Call Type
Call CategoryNumber of
CallsAvg. Dispatched
UnitsDisturbance 217 2.8Domestic violence 269 2.6Break enter 91 2.3Assault 147 2.2Alarm 425 2.1Narcotics 166 2.0Warrant 402 1.9Juvenile 263 1.8Suspicious Situation 1,526 1.8Trouble/Suspicious subject 1,631 1.8Check well-being 351 1.7PDA/MDOP 760 1.6Public service 1,339 1.6Other 1,452 1.5Animal control 221 1.3Traffic 661 1.3Larceny 302 1.2Property check 859 1.0
Total 11 082 1 7
Citizen-Initiated Calls: Percentage of Police Calls by Number of Responding Units
Police Calls: Response Time and Number of Citizen-Initiated Police Calls by Hour of Day
Fire Services
•Overall, there are 737 total fire incidents, averaging 2.0 per day. Structure/outside/vehicle fires totaled 89. The largest fire category was fire assist and alarm calls, averaging 0.8 and 0.5 per day respectively.
Number of Fire Incidents Dispatched by Category
Call Category Number of Calls Calls per Day Call PercentageStructure fire 29 0.1 3.9%
Outside fire 47 0.1 6.4%
Vehicle fire 13 0.0 1.8%
Alarm 179 0.5 24.3%
Wires down 84 0.2 11.4%
Fire assist 280 0.8 38.0%
Hazmat 22 0.1 3.0%
Fire other 83 0.2 11.3%
Total 737 2.0 100.0%
Total Fire Related Calls per Month
MonthNumber of
Calls Calls per Day Call PercentageJan 59 1.9 8.0Feb 38 1.4 5.2Mar 60 1.9 8.1Apr 57 1.9 7.7May 67 2.2 9.1Jun 57 1.9 7.7Jul 64 2.1 8.7Aug 56 1.8 7.6Sep 80 2.7 10.9Oct 69 2.2 9.4Nov 58 1.9 7.9Dec 72 2.3 9.8
Total 737 2.0 100.0
Average Fire Related Calls per Month
Total Fire Related Calls by Day of Week
Day of WeekNumber of
CallsCalls per
DayCall
PercentageSunday 106 2.0 14.4Monday 96 1.8 13.0Tuesday 101 1.9 13.7Wednesday 117 2.3 15.9Thursday 109 2.1 14.8Friday 98 1.9 13.3Saturday 110 2.1 14.9
Total 737 2.0 100.0
Average Fire Related Calls by Day of Week
Total and Average Fire Related Calls by Hour of DayHour of Day Number of Calls Calls per Day Call Percentage
0 20 0.05 2.71 18 0.05 2.42 17 0.05 2.33 9 0.02 1.24 16 0.04 2.25 14 0.04 1.96 19 0.05 2.67 27 0.07 3.78 38 0.10 5.29 35 0.10 4.7
10 28 0.08 3.811 22 0.06 3.012 38 0.10 5.213 49 0.13 6.614 32 0.09 4.315 38 0.10 5.216 43 0.12 5.817 54 0.15 7.318 38 0.10 5.219 43 0.12 5.820 48 0.13 6.521 33 0.09 4.522 31 0.08 4.223 27 0.07 3.7
Average Fire Related Calls per Day by Hour of Day
Workload by Agency for Fire Calls
Program AgencyNo of Calls Responded
No of Unit Responses
Avg. Busy Minutes per
Response
Total Busy Hours
Fire
Police 389 713 27.4 325
Fire 728 896 34.5 515
EMS 64 87 32.5 47
Total 737 1,696 31.4 888
Workload by Agency and Unit for Fire CallsAgency Unit
Avg. Busy Minutes per
Response
Total Busy Hours
No of Unit Responses
PolicePSO Unit 25.8 264 614
Other 37.4 62 99Total 27.4 325 713
EMS Ambulances 32.5 47 87Other Fire Departments 77.0 110 86
City Fire
F41-E2 31.0 195 377F41-E1 33.0 186 338
F41 9.4 7 43F41-2 13.5 6 28
F41-E3 17.5 4 13F41-5 22.7 2 5
F41-CMD 52.6 3 3F41-CHF 71.2 2 2
F41-6 33.0 1 1Total 30.0 405 810
All Agencies 31.4 888 1,696
City Fire Units: Unit Hour Utilization
• . Historically, the International Association of Fire Fighters (IAFF) has recommended that 24-hour units utilize 0.30, or 30% workload as an upper threshold.1F In other words this recommendation would have personnel spend no more than eight (8) hours per day on emergency incidents. International Association of Firefighters. (1995). EmergencyMedical Services: A Guidebook for Fire-Based Systems. Washington, DC: Author. (p. 11)
Agency ProgramAvg. Busy
Minutes per Response
Total Busy Hours
No of Unit Responses
UHU
City Fire
Fire 30.0 405 810 5%
EMS 29.0 1,644 3,405 19%
Police 26.7 70 157 1%
Total 29.1 2,119 4,372 24%
Number of Responding Units by Fire Call Type
Call CategoryNumber of Units
Total1 2 3 4 5 6 7 8 9
10 ore more
Structure fire 0 0 0 0 3 5 3 9 3 6 29Outside fire 13 15 12 6 1 0 0 0 0 0 47Vehicle fire 0 2 3 7 1 0 0 0 0 0 13Alarm 30 50 68 28 1 2 0 0 0 0 179Wires down 16 42 21 5 0 0 0 0 0 0 84Fire assist 205 54 13 6 1 1 0 0 0 0 280Hazmat 3 8 6 3 1 0 1 0 0 0 22Fire other 24 24 18 11 5 0 0 0 0 1 83
Fire Total 291 195 141 66 13 8 4 9 3 7 737Percentage 39% 26% 19% 9% 2% 1% 1% 1% 0% 1% 100%
Percentage of Structure Fire Calls by Number of Responding Units
Emergency Medical Services
• Overall, there are 3,226 total EMS incidents, averaging 8.8 per day
Call CategoryNumber of Calls
Calls per Day
Call Percentage
Accident 126 0.3 3.9%Overdose and psychiatric
152 0.4 4.7%
Suicide 103 0.3 3.2%Medical Alarm 262 0.7 8.1%Illness and other 2,583 7.1 80.1%
EMS Total 3,226 8.8 100.0%
Medical Response System Revisions
• System does not currently reflect the current complexity of EMS – amore granular assessment & response system is needed
• 9-1-1 already employs MPDS system – though not fully utilized• A Revisions is required to move from existing dispatch codes to a
system built off 1,326 determinant codes with 14 response options
Medical Priority DispatchSystem
• Classifies EMS calls into 1 of37 different complaints
• Then classifies the complaint into 1 of 6 determinants based on severity
• Ω and A through E, with E being the most life-threatening
• Finally, further classifies thecall into sub-determinates which provide more specificinformation
• In total, 1,326 MPDS codes were reviewed and assigned into 1 of 14 responseprotocols
32
MedicalPriorityDispatchSystem
33
Scientific Data
Does response time matter for morbidity
49
Author Density Sample Size
Response Time Threshold
Does Response Time Impact Patient Outcome
Blackwell(2002)6
ALSUrban
5,424 5 minutes Yes < 5 minutesNo >5
Pons (2005)7
ALSUrban
9,559 4 minutes & 8 minutes
No < 8 minutesYes < 4 minutes in intermediate-high risk of mortality
Blackwell (2009)8
ALS UrbanBLS MFR
746 10:59 No > or < 10:59
Blanchard(2012)9
ALS Urban
7,760 8 minutes No > or < 8 minutes
Weiss (2013)1
0
Metro –Urban and Rural
559 N/A Continuous Variable
No relationship between time and clinical outcomes
Evidence-Based Trauma ResearchAuthor Density Sample Size Response Time
ThresholdDoes Response Time Impact Patient Outcome
Pons (2002)11
ALS Urban 3,490 8 minutes No > or < 8 minutes after controlling for severity of injury
Newgard(2010)12
ALS Urban 3,656 4 minutes & 8 minutes & Golden Hour
No time intervals were statistically related to mortality including response time, on-scene time, transport time, or total EMS time
Band(2014)13
ALS UrbanBLS MFR
4,122 N/A Continuous Variable
Adjusted for severity of injury, no significant difference between PD and EMS.
BLS Versus ALS
EMS2018 Presentation title
Author(s) of review, year, country
description of a review contents of the review assessment of the review conclusion
Liberman et al. 2000, Canada
non-systematic review, traumas only
15 studies from years 1983-1997; classification according to quality:
In general the quality of studies was poor, many studies quite old, the follow-up periods starting even from 1930's.
7 studies favourintg ALS,
1. medium quality 5 studies favouring ALS, 1 study favouring BLS.
8 studies favouring BLS.
2.high quality: 1 favouring ALS, 1 study favouring BLS
Studies of higher quality favouring BLS.
3. very high quality: 1 favouring ALS, 6 favouring BLS
Sethi et al. 2000 A systematic Cochrane-review Only one study included No difference between ALS
and BLSEngland
Isenberg and Bissel, 2005, Canada
A non-systematic review, four parts:
20 original articles, 2 meta-analyses from years 1984-2004
1. Trauma: 14 studies, 8 favouring ALS, 6 BLS. All new studies favouring BLS
In general results favouring BLS.
1. trauma
2. cardiac arrest: early resuscitation and defibrillation associated with better survival, no special effect of ALS detected.
Review for paramedic-ALS only, physician-ALS excluded.
2. cardiac arrest3. Cardiac infarct: 1 study, no difference between ALS and BLS.
3. cardiac infarct
4. Disturbances of consciousness, 1 study, no difference between ALS and BLS.
4. distubances of consciousness
Liberman 2007
Opinion-based article about trauma treatment, grounded by a non-systematic review
In general favouring BLS.
Does transport Make a difference?
Demetriades et al. 1996 retrospective, all traumas
ALS-PARAMEDIC ori BLS-EMT compared with patients transported by a private vehicle
mortality: ALS or BLS 9,3%
better survival and less permanently disabled in privately transported patients
California, U.S.A. ALS or BLS n = 4856 private transport 4,0%
private transport n = 926 adjusted RR 1.60 (P = .002).
Does Transport make a differenceA study led by John Hopkins Medicine observed more than 100,000 shooting and stabbing patients from 2010 to 2012 at nearly 300 urban U.S. trauma centers.Their conclusion: shooting and stabbing victims have a better chance of survival if they use private vehicles over ambulances for transport to a trauma center.
The study found that 2.2 percent of patients who arrived in a private vehicle died versus 11.6 percent of patients who died via ambulance transport.Additionally, statistics for transport of gunshot victims included:•4.5 percent who arrived in a private vehicle died•19.3 percent who arrived in an ambulance diedFor stabbing victims:•0.2 percent who arrived in a private vehicle died•2.9 percent who arrived in an ambulance died
Making it worse
Annual Total and Average per Day of EMS Calls by Month of Year
MonthNumber of
Calls Calls per Day Call PercentageJan 281 9.1 8.7Feb 213 7.6 6.6Mar 244 7.9 7.6Apr 257 8.6 8.0May 276 8.9 8.6Jun 305 10.2 9.5Jul 292 9.4 9.1Aug 323 10.4 10.0Sep 226 7.5 7.0Oct 274 8.8 8.5Nov 275 9.2 8.5Dec 260 8.4 8.1
Total 3,226 8.8 100.0
Average EMS Calls per Day by Month of Year
Annual Total and Average per Day of EMS Calls by Day of Week
Day of WeekNumber of
Calls Calls per Day Call PercentageSunday 394 7.6 12.2Monday 480 9.2 14.9Tuesday 472 8.9 14.6Wednesday 492 9.5 15.3Thursday 454 8.7 14.1Friday 458 8.8 14.2Saturday 476 9.2 14.8
Total 3,226 8.8 100.0
Average EMS Calls per Day by Day of Week
Annual Total and Average per Day of EMS Calls by Hour of Day
Hour of Day Number of Calls Calls per Day Call Percentage0 78 0.21 2.41 96 0.26 3.02 60 0.16 1.93 59 0.16 1.84 53 0.15 1.65 80 0.22 2.56 72 0.20 2.27 102 0.28 3.28 139 0.38 4.39 148 0.41 4.6
10 180 0.49 5.611 175 0.48 5.412 185 0.51 5.713 175 0.48 5.414 204 0.56 6.315 171 0.47 5.316 183 0.50 5.717 175 0.48 5.418 195 0.53 6.019 169 0.46 5.220 158 0.43 4.921 134 0.37 4.222 130 0.36 4.023 105 0.29 3.3
Average EMS Calls per Day by Hour of Day
Workload by Agency for EMS Calls
AgencyNo of Calls Responded
No of Unit Responses
Avg. Busy Minutes per
Response
Total Busy Hours
Police 1,942 3,200 30.5 1,625
Fire 3,095 3,474 29.0 1,678
EMS 3,161 4,869 16.7 1,359
Total 3,226 11,543 24.2 4,661
June 2019 Fire and Police Employee Survey Results
• On May 22, 2019, Fitch and Associates launched an online survey tool to the City’s Fire employees and a separate survey to Police employees. The questions to each group are parallel. This report provides the results of the two surveys.
• The survey tool was sent to employee e-mails, was available through June 10, and answers were anonymous. Survey participation was as follows:
• Fire: 14 surveys completed out of 19 e-mail invitations received for a completion rate of 74%
• Police: 39 surveys completed out of 48 e-mail invitations received for completion rate of 81%
Fire Department Survey Results
Fire
Fire
Fire
Fire
Fire
Fire
Fire
Fire
Fire
Fire
Fire
Fire
Fire
Fire
Fire
Fire
Fire
Fire
Fire
• Recurring themes from Fire employees were as follows:• Lack of accountability for corrective actions needed regarding PSO
performance.• No mandatory training for PSOs and PSOs attend a minimal amount of
training• Many PSOs say they became a PSO only of the extra money.• PSOs are accountable to the police department even on fire and medical
calls.• There is a double standard between fire and police regarding performance.• PSOs do not carry out fire ground duties and there is no repercussion.• Fire and police personnel do not work well together on fire scenes.
Police Department
Police Department
Police Department
Police Department
Police Department
Police Department
Police Department
Police Department
Police Department
Police Department
Police Department
Police Department
Police Department
Police Department
Police Department
Police Department
Police Department
Police Department
Police Department
• Recurring themes from Police employees were as follows:• The PSO program needs one supervisor for the entire entity; the program cannot work as
it is currently structure.• There have been issues of PSOs being provided unsafe equipment.• Fire Department personnel are not held accountable.• Fire training provided to PSOs is subpar and is designed for PSOs to fail.• Fire personnel are allowed recovery time after an incident while PSOs must return to
work.• The two cultures clash; there will never be a cohesive bond between this Fire
Department and the Police Department.• There are three options: 1) separate fire and police function completely, 2) fully integrate
fire functions into police (essentially eliminate the Fire Department), and 3) divide the City in half, contract with Monroe Township and Frenchtown Township for fire service and essentially eliminate the Monroe Fire Department.
