Public Sector Hosting - The Emergency Services Show 2020 › __media › libraries › ... · proactive server monitoring, guaranteeing your server is protected 24/7/365. Our intelligent

Public Sector

Public Sector HostingProducts and Solutions

Visit us at ukfast.co.uk/public-sector

Dedicated ServersCloud Data Centres

FOR MORE INFORMATION CALL US ON 0800 953 9910 UKFAST.CO.UK2

ContentsYour public sector hosting experts.......................................................................................................................4

Cloud........................................................................................................................................................................6

Dedicated servers...................................................................................................................................................7

OpenShift Container Platform..............................................................................................................................8

Networks and connectivity....................................................................................................................................9

Our data centres.....................................................................................................................................................10

Case study: ResilienceDirect.................................................................................................................................12

About UKFast Public Sector...................................................................................................................................14


Your public sector hosting experts

Our public sector solutions are backed by over 18 years’ experience and an additional £2.3m investment in recent technology upgrades. Trusted by clients such as the MoD, Police forces, Cabinet Office and NHS Trusts, we’re committed to supporting the public sector throughout its digital transformation with best-of-breed cloud technology, security and hosting solutions.

Public Services Network (PSN) & Internet connectivity

Pan-government accreditation Accreditation for hosting Official/Official-Sensitive Data.

NCSC GPG-13 Protective Monitoring compliant with National Cyber Security Centre Good Practice Guide 13 standard.

ISO 27001 physical data centre security

Public Services Network (PSN), PSN for Policing & Internet connectivity Certified by PSN Authority.

ISO 27001 certified

Police-Approved Server Facility (PASF)



Secure Mobile Device Support support for securing mobile devices.

Local government

Our solutions help local government departments adopt the ‘digital first’ approach and unleash their potential. We provide solutions that enable faster application development, cost efficiencies and enhanced innovation to allow local governments to keep their cutting edge.

Emergency services

UKFast helps to deliver improved outcomes for emergency response services, where speed and reliability are paramount. We enable the police force and fire and rescue services to communicate and collaborate more effectively, and protect the transfer and storage of highly-sensitive information.

Central government

Our central government solutions accelerate digital transformation, support innovation and deliver real cost efficiencies. Our technology helps central government meet ever-increasing demands and security standards.

PSN & Internet connectivity





Internet connectivity

UK data sovereignty guarantee

GDPR compliant solutions


Health and Social Care

UKFast enables healthcare departments to communicate better, faster and more safely. Our solutions help to improve operational efficiency and coordinate services to drive enhanced patient experience and improved cost effectiveness.

Defence

UKFast is trusted by the Ministry of Defence to deliver a secure, affordable and cutting-edge service. UKFast offers systems to the defence sector that allow for fast, secure and accurate communication to be effectively delivered to critical services around the globe.

Education

We enable educational institutions to find more cost-effective and flexible ways to share, learn and collaborate. We provide technology that increases both student and teacher productivity, drives innovation and enables greater efficiency.

Health and Social Care Network (HSCN) & internet connectivity Connect into the HSCN for health and social care organisations, wider organisations and suppliers to the health and social care sector.


Hosting existing HMG accredited services, including PASF

DAIS Accredited by Defence Assurance and Information Security for hosting to Official/Official-Sensitive.

ISO 27001 certified

RLI & Internet Connectivity Single point-of-entry gateways for both Restricted LAN Interconnectors and internet connections alongside full DR capability.

NCSC GPG-13 Protective Monitoring compliant with National Cyber Security Centre Good Practice Guide 13 standard

Independent Security Testing Regular independent security testing by CHECK teams and government security teams.

Vetted SC-cleared personnel SC clearance on all employees

UK data sovereignty guarantee


Public sector cloud hostingWhen your public sector organisation needs to do more with less, cloud puts you back in control. By virtualising servers, UKFast public sector cloud hosting enables you to eliminate hardware headaches without compromising on performance. Cloud enables public sector organisations to become more agile, efficient and connected by delivering a flexible, scalable and secure alternative to physical hardware, ultimately reducing costs.

eCloud® Private

Dedicated entirely to you, eCloud Private is our most secure, high-performance cloud platform, built layer by layer to meet your needs. eCloud Private is built upon the latest version of VMware vSphere Enterprise Edition and, because UKFast licenses the entire VMware Cluster using VMware’s per-GB of RAM licensing model, you can build as many virtual machines in your private cloud environment as you choose, without extra licensing or management costs.

eCloud® Hybrid

eCloud Hybrid has all the characteristics of a public cloud; the ability to burst, pay-as-you-go pricing and real-time deployment, combined with the performance and security of a private cloud. eCloud Hybrid is powered by enterprise-grade VMware hypervisor technology to provide rock-solid stability and high-availability with minimal to no changes to your application architecture.

Connectivity

A range of connections are available within public sector data centres, enabling secure access for government users and private industry, collaboration and access to other data sources from within the government networks.

Health and Social Care Network (HSCN)

PSN & PSN for Policing

Global Connect (RLI/SMI)

Multi-homed Internet

Cloud

With more than 18 years’ experience working with public sector organisations, UKFast’s eCloud® helps you deliver enhanced communication, collaboration and real cost efficiency.


Dedicated servers

Dedicated servers for public sectorWhether you are a public body looking to outsource your infrastructure, or a private company offering services to the public sector, UKFast has a range of hosted dedicated server options specifically tailored to suit the unique requirements that the public sector demands. From dedicated servers to database hosting, email hosting and application hosting, all dedicated solutions are housed in our public sector hosting space. Dedicated hosting is a safe, secure and reliable option for the public sector.

Accelerated efficiency

Plug in to our best-of-breed technology and support with hardware from HP, Dell and Cisco combined with Windows or Linux operating systems and award-winning 24/7/365 support.

Remove the day-to-day hassle of managing, maintaining and updating your server infrastructure so your team can focus on what matters most. Scale resources when needed, and eliminate the need for sizeable investment in equipment and maintenance.

Cost savings

Eliminate the significant capital investment necessary to purchase equipment and maintain and upgrade servers in-house. Instead, plug into our best-of-breed technology and support. Plus, benefit from the flexibility to scale resources when needed, minimising waste to drive further cost efficiencies.

Total reliability

With our superfast 10Gb network, industry-leading SLA and 100% network uptime guarantee as standard, your dedicated server offers ultimate reliability, so you can enjoy complete peace of mind. Plus, our expert team build solutions tailored to your exact needs, regardless of size and complexity.

Enhanced security

Your managed solution is only ever housed in our government and ISO-certified, UK-based data centres. Not only that, your solution provides security peace of mind, hosted within a secure infrastructure, combined with proactive server monitoring, guaranteeing your server is protected 24/7/365. Our intelligent threat monitoring and response platform ensures your data is safe and secure.

Take the hassle out of outsourcing your hardware and receive round-the-clock support from our team of public sector hosting experts, with enhanced performance and security.


OpenShift Container Platform

Amongst the challenges facing many public sector organisations is the need to reduce operational cost while increasing the efficiency of IT environments.

Organisations must upgrade from outdated, legacy applications and systems, while facing the additional task of embracing the government’s cloud native principles.

With over 18 years’ experience, UKFast public sector offers a secure, accredited cloud environment on which to host applications, eliminating hardware headaches and enabling organisations to become more agile, efficient and connected. UKFast have partnered with Red Hat to design and build a state of the art Containers as a Service platform, enabling public sector organisations to further reduce costs in a flexible and scalable environment that is fully and securely connected to HSCN, RLI and PSN networks.

The OpenShift Container Platform helps organisations develop, deploy and manage existing container-based applications seamlessly across physical and virtual cloud infrastructures.

Built on proven open source technologies, RedHat’s OpenShift Container Platform helps application development and IT operations teams modernise applications, deliver new services and accelerate development processes. The secure, enterprise-grade environment provides policy-based control and automation for container-based applications in production.


Key facts: Multiple 10Gb and 20Gb connections

Unconnected bandwidth

24/7/365 connectivity

Multiple transit and peering links

100% network uptime guaranteed*

Bandwidth operating below 50% capacity

Global DDoS network infrastructure

Global CDN

Networks The UKFast multi-20Gb network includes multi-homing to provide the definitive optimised conditions for server hosting. Our uncontended bandwidth is aggregated for various tiers, which guarantees 24/7/365 connectivity. We have multiple transit links into our facilities from different suppliers, including Level 3 and Cogent. Each of these suppliers has been selected because of their global reach and reliability.

Our dependable peering strategy, combined with state-of-the-art Cisco hardware, ensures a network with no single point of failure. We have peering arrangements in place with LINX Juniper, LINX extreme, IX Manchester, BT, Virgin, Talk Talk and Sky. Core equipment and circuits are run below 50% capacity, allowing bursts in traffic and network spikes to take place without affecting our customers.

ConnectivityThe UKFast public sector data centres are already connected to the PSN with redundant services available for DR and resilience. Each line is delivered as a 1GB Ethernet service to Government Conveyance Network (GCN), currently providing 500MB bandwidth:

Police Assured server Facility (PASF)

Public Sector Network (PSN)

RLI(GC) for MoD

Health and Social Care Network (HSCN)

Protected (IPED)

PSN for Policing

Networks and connectivity

Built for redundancy, speed and security, our UK-based enterprise-grade data centres deliver fast and fail-safe routes to the internet.

*See webpage for further details:

www.ukfast.co.uk/service-level-agreement.html

LONDON

KEY

Diverse 10GBPeeringTransitDark FibreDWDM

MaNOC 5

Reynolds

COGENT LEVEL 3

COGENT

LEVEL 3

ABOVE NET

LEVEL 3COGENT

RB1

GLOBAL CROSSING

THN

THE

Kilburn

ManNOC 4

MaNOC 6 & 7 MANCHESTERIXManchesterPeering 1GB

LONDONLINX Peering 10Gb

MANCHESTER

RB2

RB3

LONDONLINX Peering 10Gb


Key factsISO 27001:2013

ISO 27017:2015 Cloud Security

ISO 27018:2014 Code of Practice for Protection of PII in Public Clouds

ISO 22301: Business Continuity Management

ISO 9001:2015 Quality Management System

ISO 14001: 2015 Environment Management System

PCI DSS Level 1 Service Provider

Cyber Essentials Plus

BSI PAS 2060: Carbon Neutral

Multi-Factor Access Control to data centre facilities

Staffed 24/7/365 by security-cleared UKFast Staff

Internal and external CCTV with more than 60 cameras

2.8 metre prison fencing, razor wire perimeter fence, car trap and guard house

NICEIC-approved contractors

Operating Power Utilisation Effectiveness (PUE) <1.3

Disaster recovery site on separate power grids away from data centre

Power and cooling Each data centre is fed from high-capacity primary substations and independent high-voltage networks. They are protected by Uninterruptable Power Supply (UPS) systems and diesel generators in an N+1 configuration; ensuring 100% power availability.

UKFast’s data centres hold a minimum of 1000 47U racks fed by 32AMP commando sockets beneath the raised floor, with dual A&B feeds for added redundancy. Additionally, our data centres use air-cooled DX chillers in an N+1 configuration and cold-aisle containment to minimise air loss and increase efficiency.

Fire and security Our data centres are equipped with gas-based fire suppression and world-class VESDA (Very Early Smoke Detection Apparatus) and alarms. The smoke detectors are linked to the DCIM system and monitored continually, ensuring problems are localised and disruption is minimised.

The data centre complex is manned 24/7/365 by UKFast’s security guards and is protected by multiple physical and electronic security systems, including 2.8m prison fencing, CCTV and multi-factor access control systems. The complex is managed round-the-clock by an in-house team of data centre and facility management engineers.

Data sovereignty Our data centres were built from the ground up by us. We own the land, the buildings and the infrastructure, enabling us to have total end-to-end control – guaranteeing fixed prices, both now and in the future.

The UKFast data centres are located in multiple locations across the North West of England and are linked to a choice of transit and peering connections. Your data is always stored securely within the UK and with 100% power availability and built-in redundancy for all critical components, you can be assured your mission critical applications will always be online.

Our data centres

We build, own and manage all of our ISO-certified data centre space, designed to offer you maximum redundancy, security and commercial certainty – for now and the future.


UKFast government data room In addition to the site-wide security and resilience, as described in the data centre specification, the equipment installed in the UKFast government data room has the benefit of additional security and resilience, including:

Additional resilient power connection path, allowing the room to be independently serviced should there be a catastrophic failure at the site

Access to data room only through cylindrical security portal – prevents tailgating into room

Two-factor authentication required to access the room (swipe card and PIN)

Access limited to SC-Cleared staff or authorised individuals escorted by SC-Cleared staff

Dedicated facility for UK Government services and data only

This facility is already hosting systems and services for other HM Government departments including UK MoD, HMRC, Cabinet Office and Government Legal Department (GLD) including systems, which are accredited by Defence Assurance and Information Security (DAIS) and an NCSC Pan-Government accreditor.

Colocation from UKFast Colocation within UKFast data centres gives you access to a range of benefits compared to an in-house solution; such as improved bandwidth, lower latency and higher levels of security, as well as more resilient power and cooling. Outsourcing this element of your IT service delivery allows your team to focus on managing and growing your business.

With complete control of your IT, colocation is ideal for highly regulated industries

Reclaim valuable office space

Eliminate security and facility maintenance costs

Peace of mind: your IT is safe from theft, fire and power outages

Room to grow: you have the flexibility to choose quarter, half and full racks

A fully carbon-neutral solution, as our data centres are ISO14001 accredited and certified to PAS2060

Colocation allows you to protect your data in secure, contemporary data centre facilities while reducing running costs and maintaining total control of your IT.


UKFAST SUPPORTS RESILIENCEDIRECT™ TO BECOME MORE EFFICIENT, HELPING TO SAVE LIVES

Responding to major incidents – from wildfires and flooding to acts of terrorism – requires a huge level of planning, preparation and resource. During any large-scale emergency there is a team of dedicated people working tirelessly on the ground and behind the scenes to help save lives and keep others away from danger.

The Resilience community encompasses blue light responders

- fire, police, and ambulance - the military and local authorities, along with the commercial and charitable sectors. The Civil Contingencies Secretariat within the British Cabinet Office is responsible for bringing the sectors together to improve information sharing across organisational and geographic boundaries.

ResilienceDirect is a technological hub to store and review documents and plan for all stages of a major incident. The software contains a secure, interactive mapping environment, which allows users

to overlay assets and interrogate data to drive better decisions. The platform also enables remote briefing, providing a single version of the truth and quick access when it’s needed most.

Luana Avagliano, head of ResilienceDirect said: “This is the only capability which enables all agencies to work in one safe environment, to notify, share and truly work in partnership. One of the biggest challenges within the resilience community is interoperability. ResilienceDirect allows users from the furthest

THE ONLINE PLATFORM HELPING TO KEEP THE UK SAFE

CASE STUDY

CHALLENGE

SOLUTION

UKFast provides ResilienceDirect™ with a private cloud solution offering scalability and elasticity when needed. Hosted from UKFast’s data centres and backed by our award-winning support, data sovereignty and security is assured. ResilienceDirect is protected by a secure architecture, Protective Monitoring and a full disaster recovery site to ensure the system is available to support incident responses.

COMPANY Cabinet Office

INDUSTRY Government, public sector

SOLUTION Private Cloud, eCloud® Hybrid, Disaster Recovery (DR)

PROFILE ResilienceDirect™ is an online private network that enables civil protection practitioners to work together – across geographical and organisational boundaries – during the preparation, response and recovery phases of an event or emergency. The free-to-use platform enables emergency responders, with more than 35,000 users logging on every week.

ResilienceDirect™ needed a solution to provide elasticity and scalability to cope with a huge spike in users logging onto the platform and sharing vast amounts of data during an emergency situation.


We have to be as secure as anyone can possibly be – UKFast is the best in their league and really help to keep the UK safe.

reaches of Scotland to the tip of Land’s End to see the same information in real time, make amendments and send it to the people that need it instantaneously, even if they’re not on the system. That’s the power of technology.”

More than 36,000 users are currently registered on the platform spread across over 3,500 organisations. Each week the numbers increase.

UKFast has worked in partnership with ResilienceDirect since 2016, after winning the hotly contested contract. The platform is hosted across a state-of-the-art private cloud and UKFast’s Government eCloud® Hybrid solution, to ensure flexibility, scalability and security. The partnership allows ResilienceDirect to transcend old ways of working and become leaner,

more efficient and increasingly cost effective.

Luana said: “UKFast won the contract by being open, honest and proactive. The team are excellent at exploring how to maximise private cloud to make sure we are getting value for money.

“UKFast is a truly innovative company and deliver solutions to the challenges we face. Disaster recovery, for example, is hugely expensive but we need to have that

capability to allow failover. UKFast not only provide gold standard disaster recovery but our dedicated team are constantly rechecking infrastructure, security and assurances.

“We have to be as secure as anyone can possibly be – UKFast are the best in their league and really help to keep the UK safe.”

Over the next 12 months, ResilienceDirect plans to enhance the existing capability of the platform to make sure the user experience is the best it can be. Luana said: “We are looking at future proofing the system and scaling up further.

“The UKFast team have helped us to be the best that we possibly can and ultimately provide the best for the UK resilience community.”


The public sector cloud expertsUKFast provides secure, accredited cloud hosting and managed services to the UK public sector. With more than 18 years’ experience working with public sector organisations, as well as some of Britain’s best-loved brands. UKFast provides technology platforms which deliver enhanced communication, collaboration and real cost efficiency. Our end-to end flexible service means that we are available to support you every step of the way.

Supporting the public sectorWe support a wide breadth of public sector communities and clients from our frontline troops, local and central government, to emergency services and critical national infrastructure, education and health. Our largest hosted community supports over 30,000 users across 300 organisations ensuring the UK remains resilient to disruptive events – ranging from natural disasters to deliberate attacks.

UK-basedUKFast is the UK’s largest independently owned cloud and hosting provider, serving public sector organisations. As an exclusively UK-based company, we offer guaranteed data sovereignty. We wholly own, manage and operate our Manchester-based data centre complex, which houses over 30,000 sq. ft. of enterprise-grade, ISO-certified and police-assured server facilities.

Built on securityUKFast’s public sector arm takes a pragmatic, security-first focus to meeting clients’ business needs. Our public sector team pioneered the use of the internet for the UK government’s protectively marked data. Initially for Ministry of Defence clients, this quickly expanded across local and central government where a need to share and collaborate securely was required. UKFast is accredited for operational use by various HM departments including the Ministry of Defence, HMRC, NCSC, the Cabinet Office and wider public sector organisations.

Award-winning customer supportProviding you with the peace of mind that your organisation is in safe hands lies beyond accreditations and exists in the technical expertise and support that UKFast’s public sector experts provide on a daily basis. Our team of qualified public sector engineers are on hand 24/7/365 to look after your solution and answer your questions, so you can focus on what really matters.

About UKFast Public Sector

YEAR

£ M

ILLI

ON

S

1999

2000

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

2011

2012

20

18

16

14

12

10

8

6

4

2

22

24

26

28

30

2013

2014

36

40

44

38

42

46

2016

2017

2018

4850525456

400+ EMPLOYEES

£56M ESTIMATED TURNOVER IN 2018

Certifications

TO DISCUSS YOUR HOSTING REQUIREMENTS, SPEAK TO A UKFAST PUBLIC SECTOR EXPERT TODAY ON 0800 953 9910.

Get there faster, visit ukfast.co.uk/public-sector

Open up a whole new worldUKFast are experts in digital transformation, providing secure, accredited cloud hosting and cybersecurity to the UK public sector.

With over 18 years’ experience, our services are trusted by the Ministry of Defence and the Cabinet Office. UKFast provides secure hosting and cloud services from our wholly owned, secure UK-based data centres

Speak to a UKFast public sector expert today on 0800 953 9910.

Dedicated ServersCloud Data Centres

Documents

Public Sector Hosting - The Emergency Services Show 2020 › __media › libraries › ... · proactive server monitoring, guaranteeing your server is protected 24/7/365. Our intelligent