Public Sector Innovation Show 2018 · The Hackett Group Anthea Griffin Assistant Secretary People Branch Department of Foreign Affairs and Trade Rachel Wheeler Executive Director

Public Sector Innovation Show 2018


Main Conference & exhibition: Tuesday March 27th

National Convention Centre, Canberradelivering a smarter and more sustainable goverNment

40+ speakers

40+ sponsors

4+ streams

1 FREE show floor

theatre

600+ attendees

1 Public Sector Show

www.events.publicsectornetwork.com.au/event/public_sector_show/

Supported by


2018 Speakers

Randall BrugeaudDeputy Chief Statistician,

Transformation GroupAustralian Bureau of

Statistics

Denise RothChief Development

OfficerWSP(USA)

David Bray Executive Director

People Centred Internet

Jane KingDeputy Commissioner,

Design and Change Management

ATO

Theresa Kim

Group Manager Shared Services, New Zealand

Post, NZ

James Munro-FordExecutive DirectorHealthshare NSW

Ian McKenzieChief Technology Officer

Australian Parliament House

Katarina RuszczykDirector Digital

Government, ICT and Digital Government

DivisionDepartment of Finance, Services and Innovation

John FelyFirst Assistant

Secretary Client and Commemorations

Division Department of Veterans Affairs

Elizabeth MildwaterDeputy Secretary, People and Corporate Services

Transport for NSW

Mohan AiyaswamiChief Technology OfficerDepartment of Defence

Mark SawadeChief Information OfficerDepartment of Education

Duncan McIntyreAssistant Secretary,

Data and Digital, Department of the Prime

Minister and Cabinet

Teresa ScottExecutive Director

Australasian Procurement and

Construction Council

Cassie AlexanderSenior Adviser PeopleDepartment of Finance,

Shaun McGuigganChief Information Officer

Department of Communications

Garrett McDonaldNational Manager,

Enterprise Architecture CIO Group

Department of Human Services

Lucy PooleHead of APS Digital

Capability and Culture, Digital Transformation

Agency

Jane OlsenDirector, Shared

Service Provider, VIC Department of Treasury

and Finance

Shane Lamont CPO / Head of Supply

ChainSydney Water

Liz WattsSenior Director

The Hackett Group

Anthea GriffinAssistant Secretary

People BranchDepartment of Foreign

Affairs and Trade

Rachel WheelerExecutive Director

Customer ExperienceTransport for NSW

Darren BloomfieldDirector Shared ServicesDepartment of Premier

and Cabinet, VIC

Al BlakeChief Technology Officer

ACT Government

Michelle LeesGeneral Manager,

Business TransformationDepartment of Human

Services

Pat SowryAssistant Secretary, Business Services

Department of Prime Minister and Cabinet

Mark LambGeneral Manager, CIPS AsiaPacific

Bart ThomasGeneral Manager

Government CloudMacquarie Government

Breda Diamond Director, Organisational Change, Capability and

Development, Service NSW


2018 Speakers

Murali VenugopalFirst Assistant Secretary

People DivisionCorporate Group

Department of Home Affairs

Natalie MarshAssistant Secretary

People aand Planning, Department of Industry, Innovation and Science

Rob HanlonNational ManagerDebt Management

Branch, Integrity and Information Group

Information, Debt and Appeals Division

DHS

Dr Vladas Leonas, A/Director GovDC and Marketplace Services,

Government Technology Platforms,

NSW Department of Finance, Services and

Innovation

Dr David PecotićAssistant Director Strategic DesignDepartment of Employment

Ralph DouglasICT Communications and Business Development

Manager Department of Finance

Berin DenhamInnovation Lead

Department of Education and Training

Thomas Patterson A/g Director, Innovation

SectionDepartment of Home

Affairs

Conrad TraceySandpit Business

DevelopmentCode of Australia

Dr Sarah PearsonChief Innovation OfficerDepartment of Foreign

Affairs & Trade

Monica BaroneChief Executive Officer

City of Sydney

Tiffany BlightAssistant Secretary, Workforce and HR

StrategyDepartment of

Agriculture and Water Resources

Tony KrizanChief Financial Officer,

Executive Director, Corporate Operations

and InformationNational Health & Medical Research

Mark SmithDirector, Industry &

Technical Development, Asset Standards Authority Freight,

Strategy and Planning DivisionMedical Resear

Transport of NSW

Richard FullaloveManager, Systems

Engineering Process, Asset Standards Authority, Freight,

Strategy and PlanningTransport of NSW

Kristi MansfieldDirector CX Strategy &

TransformationOracle

Matt Tebbe EGM, Workforce

Solutions

ANZ Equifax

Jason McClure CEO

Slide Tech

Megan Bunfield National Manager, Online Services Branch , Chief Information Technology

Group Department of Human

Services


Dear Colleagues,

The 2017-18 Federal budget called for the Australian government to transform the way services are delivered and how government operates to create a smaller, smarter and more productive, sustainable public sector which is better positioned to respond to the challenges of a rapidly changing environment and the continued need for fiscal discipline. .

Expanding upon the successful Public Sector Innovation Summit, PSN’s Public Sector Innovation Show will bring together local, state and Federal government agencies and statutory bodies to discuss this critical challenge, across every domain of the public sector: corporate services, finance and procurement, HR and ICT and digital transformation.

Bringing together over 600 attendees, the event will deliver Australia’s first large scale whole of public sector improvement focused gathering. Core themes to be explored in the show are the transformation of government service delivery for the better through improving the management of people, enhancing processes, and employing new innovative tools and technologies.

Join us in Canberra next March and take part in the biggest annual gathering of public sector leaders in Australia. Stay up to speed with the latest innovations in human resources management, processes, tools and technologies which stand to offer tangible and practical improvements to government service delivery and learn strategies that could improve the cost effectiveness, efficiency and quality of service delivery of your organisation.

Introduction

Charlie Hamer

Co-founder & Director

Public Sector Network


Topic focus areas

HR and the Future of Work

Given the critical importance of people to public sector performance, a strong feature of the Public Sector Show program will be HR and the future of work. Topics to feature in the mix of discussion will include core considerations around workforce development, recruiting, training and retaining the best possible workforce, changing ways of working supporting an increasingly disruptive economy requiring government to operate like agile and mobile enterprises, the role of data analytics in workforce planning, and the potential impacts of robotisation and machine learning on the future of public sector.

ICT and Digital Government

Technology has a critical role in the positive transformation of government; from the upgrading of legacy IT systems, to transitioning of government policy making and service delivery towards digital models, transferring data and services to the cloud and front edge leading advances like automation and machine learning. Latest developments in ICT and digital government will be showcased throughout the Public Sector Show conference program, in our show floor expert insights theatres, post-conference digital government masterclasses and the latest innovations featured in our co-located trade exhibition.

Finance and Procurement

A key agenda for discussion at the Public Sector Show will be reforming the business processes underlying government to improve value for money, cost efficiency - taking a more commercial approach to ensuring effective service delivery and administrative management. Changes in procurement models towards collaborative business and government partnerships, reworking corporate strategy to accommodate changing policy and service delivery paradigms and future facing approaches to commissioning and financial management will all be in focus as part of this conference stream.

Transformation and Innovation

Underpinning all positive change to government administration, business process transformation will be at the fore of the Public Sector Show agenda. Topics to be explored will include achievements of shared services models of corporate management, reforms to performance management and reporting, progress towards more citizen driven policy making and service design, leadership fundamentals, agile and rapid approaches to new government service design, and progress towards empowering innovation in government workforces.

Government needs to put their customers first.- Gavin Slater, Chief Executive Officer, Australian Government Digital Transformation Agency


• Meet and network with a broad range of over 600 public sector leaders from across Australia and abroad - in the biggest transformation focussed gathering of public administrators in the southern hemisphere

• Hear about the latest developments in government transformation from our high level presenter line-up

• Stay abreast of policy changes impacting public sector governance at a state and federal level.

• Take away tangible and practical tools to improve the performance of your government department on the ground

• Learn about and witness practical case study demonstrations of leading edge technology innovations supporting best practice government

• Mix and mingle and expand your public sector networks in a relaxed setting at our co-located social functions

• Join the critical discourse around the future of public sector transformation

Why attend?


600+ attendees - Senior Public Sector Leaders from:

• Operations and Strategy

• Shared Services, Corporate Services and Business Services

• Administrative Services and Contestability

• Business Transformation, Innovation and Process Improvement

• Finance and Procurement

• Digital Transformation

• ICT and Technology

• Information and Data Management and Analytics

• Human Resources and Workforce Planning and Management

• Customer Experience and Citizen Centric Service Design

Who will you meet?


Agenda

Tuesday 27 March 2018

Main Conference

The Public Sector Innovation Show’s main plenary and multi-streamed conference program will bring together local and international thought leaders in public sector administration towards high level networking, information sharing and interactive discussion around transforming people, processes, tools and technology for better government.

8:15 Registration and morning refreshments

8:50Welcome from the Public Sector Network

Charlie Hamer, Co-Founder, Public Sector Network

9:00Opening remarks from the Chair - Delivering a smarter and more sustainable government

Liz Watts, Senior Director, The Hackett Group

9:10Keynote Address – Transforming the Public Sector Dr Sarah Pearson, Chief Innovation Officer, Department of Foreign Affairs & Trade

9:40

International Keynote Address - Achieving operational excellence across the US Government through transforming Digital, ICT, HR, Shared Services and Financial performance

Former US General Services Administrator Denise Roth will discuss her experiences in transforming shared administrative services across the United States Government through the Technology Transformation Service and the GSA’s other modernisation initiatives. In this international keynote presentation, Denise will share lessons learned in working towards modernising methodologies and technologies to improve the accessibility, efficiency and effectiveness of the US Government.

Denise Roth, Former Administrator (Director General), General Services Administration (USA)

10:10Platinum Partner Keynote Session - Sliced Tech topic and speaker update AND Speaker photo update for agenda: It’s True, Size doesn’t matter! – The individual mindset drives innovation Jason McClure, CEO, Sliced Tech

10:30 Morning tea break and Expert Insight Sessions on the exhibition floor

Agenda Tuesday 27 March 2018 SPECIALIST STREAMS Attendee will be given the opportunity to attend one of the dedicated streams listed below;

ICT and Digital Government HR and the Future Of Work Finance and Procurement Transformation & Innovation

11:25

Opening remarks from the Chair: Exploring the critical role of technology in the transition towards a more citizen centric government

Opening remarks from the Chair: Designing the future of work in the public sector in a rapidly changing world

Opening remarks from the Chair: Reforming the business processes underlying government financial management and procurementJohn Glenn, Managing Director, Kiah Consulting, Kiah Consulting

Opening remarks from the Chair: Taking a continuous improvement approach to government business process transformationMalcolm Allen, Director, Partners in Performance

11:45

Keynote: The robots aren’t coming, they’re already here - Practical examples of implementation of machine learning and artificial intelligence in government

Megan Bunfield, Online Services Department of Human Services

Keynote: Planning pro-actively for an unpredictable future – DFAT’s approach to taking an adaptable, future-proofing focus to their international operations Anthea Griffin, Assistant Secretary, People Branch, Department of Foreign Affairs and Trade

Keynote: Interview with Rob Hanlon National Manager, Debt Management Branch, Integrity and Information Group, Information, Debt and Appeals Division, Department of Human Services and Chris Knight, CPA Australia

Keynote: Driving value through taking a more customer focused and commercialapproach to finance and people services

Theresa Kim, Group Manager Shared Services, New Zealand Post, NZ

12:05 -

12:25

Translating big data to big outcomes - using data and analytics to drive policy and administrative decision makingDuncan McIntyre, Assistant Secretary (Branch Manager) Data and Digital, Department of the Prime Minister and Cabinet

Emerging leadership paradigms in public sector management - getting the most out of your team

Breda Diamond, Director Organisational Change, Capability and Development, Service NSW

Applying analytics towards best practice financial decision making Tony Krizan, Chief Financial Officer, Executive Director, Corporate Operations and Information, National Health & Medical Research Council

Transforming the End to End Customer Experience Journey

Rachel Wheeler, Executive Director - Customer Experience, Transport for NSW

ROUNDTABLES The roundtables are run by strategic partners, industry analyst and professionals. The session will run for 40 minutes and will be discussion around critcal issues and strategies that project leaders face at their organisation. You will be given the opportunity to attend one roundtable from the selections below. Numbers are capped at each table to ensure that the conversation remains relevant and flows

12:35 -

13:15

#1. Driving a Digital Agenda in Government: Citizen Centric, Agile and Fast. Presented by Dynatrace

#2. Digital driven engagement: Using data to enrich your digital engagement. Presented by Pitney Bowes

#3. Capability Resilience for legacy Government ICT systems.. Presented by Sypaq

#4. Words from the front Presented by: Macquarie Government

#5. Planning for the Workforce of the Future Presented by Oracle

#6. How supporting your employees’ career development through Capability Frameworks and Attribute Based Learning will help shape Workforce of the Future. Presented by INS Career Management

#7. Reimagining Employee Experience in the Workplace of the Future Presented by: Aurion

#8. How Can You Accelerate a Culture of Co-Creation and Collaboration? Presented by: Squiz

#9.Learn how the RBA integrated and developed a new payment solution for Federal Government agencies” Presented by Mastercard and HSBC Presented by Mastercard

#10. Relationship Contracting – can it really work with the Public Sector? Presented by Kiah Consulting

#11. Digital Government and using 3D data to drive innovation in Smart Cities Presented by: Bentley

#12. Spurring innovation and reducing risk through conducting structured experiments using agile methodologies that validate the right solution as fast as possible. Presented by: Integration QA

#13. Driving enhanced collaboration and productivity across the public sector, through secure sharing of classified information. Presented by archTIS

#14. Data=led Customer Experience, automation and AI and the capacity to transform government. Presented by Oracle

#15. Improve the Quality of Government Services with Citizen Focused Identity Management Presented by: ForgeRock

#16. Managing risk in your operation Presented by: Satori Group

#17. ExtraHop - Fear Nothing Presented by: ExtraHop

#18. Challenges and Results of Establishing a Transformation Program in the Public Sector Presented by: Partners In Performance

#19. Enabling the modern workforce in a Digital Age Presented by: Skillsoft

#20: Placing customers at the center of your decisions Presented by: Cloudera

#21: Why most innovation initiatives fail: How to avoid the hype and get innovation done Presented by: Beantstalk Factory


Agenda


13:15 Lunch break and expert insight sessions on the exhibition floor

14:20 Welcome back from the Chair Welcome back from the Chair Welcome back from the Chair Welcome back from the Chair

14:25

Digitally Transforming NSW Government with GovDC and the Digital Marketplace

Dr Vladas Leonas, A/Director GovDC and Marketplace Services, Government Technology Platforms, NSW Department of Finance, Services and Innovation

Integrating people, place, and technology in the transition towards activity based working at the Department of the Prime Minister and Cabinet

Pat Sowry, Assistant Secretary, Business Services, Department of Prime Minister

Modern Slavery in today’s Business and the role of Procurement

Mark Lamb, General Manager, CIPS Asia Pacific CIPS Australasia

Transformational Leadership and Mindsets for The Future of Work Jane King, Deputy Commissioner, Design and Change Management, Australian Taxation Office

14:45

Government Cloud. Now what? Bart Thomas, General Manager Government Cloud, Macquarie Government

Preventing Fraud and Waste in Benefit eligibility – Lessons from the US

Matt Tebbe, EGM Workforce Solutions ANZ, Equifax

Leveraging Automation to Improve Business Capabilities

Lawrence Hosking, Director, Financial Framework and Reporting, Attorney-General’s Department

Delivering better customer outcomes with data-led personalisation

Kristi Mansfield, Director CX Strategy & Transformation, Oracle

15:05

Panel Discussion: Developing and Implementing a Digital and ICT Transformation RoadmapPanellistsMark Sawade, Chief Information Officer, Department of Education Al Blake, Chief Technology Officer, ACT GovernmentShaun McGuiggan, Chief Information Officer, Department of Communications and the ArtsIan McKenzie, Chief Technology Officer, Australian Parliament HouseKatarina Ruszczyk, Director Digital Government, ICT and Digital Government Division, Department of Finance, Services and Innovation

Panel Discussion: Workforce Metrics and Analytics - What do you measure? How do you analyse the data and use it to drive workforce related decision making? PanellistsMurali Venugopal, First Assistant Secretary, People Division, Corporate Group, Department of Home AffairsNatalie Marsh, Assistant Secretary People and Planning, Department of Industry, Innovation and ScienceTiffany Blight, Assistant Secretary, Workforce and HR Strategy, Department of Agriculture and Water ResourcesCassie Alexander, Senior People Adviser Finance, Department of Finance

Panel Discussion: The role of shared services in achieving efficient and effective service deliveryPanellistsTeresa Scott, Executive Director, Australasian Procurement and Construction Council

Jane Olsen, Director, Shared Service Provider, VIC Department of Treasury and Finance

Darren Bloomfield, Director Shared Services, Department of Premier and Cabinet, VIC

Panel Discussion: Transforming and Innovating the Public SectorPanellists

John Fely, First Assistant Secretary Client and Commemorations Division, Department of Veterans AffairsMichelle Lees, General Manager, Business Transformation, Department of Human ServicesJames Munro-Ford, Executive Director, HealthShare NSWJane King, Deputy Commissioner, Design and Change Management, Australian Taxation Office

15:35 Afternoon tea break


16:05Keynote address - Positive #ChangeAgents and Public Sector Leadership in Exponential Times

David Bray, Executive Director, People Centred Internet and Visiting Executive In-Residence, Harvard and Singularity Universities

16:35Keynote Session - The Future ICT Roadmap for the Department of Defence

Mohan Aiyaswami, Chief Technology Officer, Department of Defence

17:00

Closing Keynote Panel Discussion: Public Sector Transformation and LeadershipPanellists:Denise Roth, Chief Development Officer, WSP (USA)David Bray, Executive Director, People Centred Internet and Visiting Executive In-Residence, Harvard and Singularity Universities Randall Brugeaud, Deputy Chief Statistician, Australian Bureau of Statistics Lucy Poole, Head of APS Digital Capability and Culture, Digital Transformation Agency

17:35 Closing remarks from the Chair and end of the summit

17:45 Networking drinks at Crown Plaza Canberra, Binara One Bar


Agenda


Showfloor Expert Insights Theatre

Nested amongst our free to attend public sector transformation focussed trade exhibition, the Public Sector Show’s Expert Insights Theatre will offer practical demonstrations, drop in advisory sessions, and high level seminars to transform government for the better.

Expert Insights Theatre

10:40 - 10:55

Building Digital Capability

Ashley Hutton, Capability Program Lead, Digital Transformation Agency

11:00 - 11:20

Empathy mapping – make your assumptions visible first

Dr David Pecotić, Outreach and Engagement Lead (Strategic Design) – Governance Risk and Assurance Branch – Organisational Capability Team, Australian Government, Department of Jobs and Small Business

12:50 - 13:10

How small, agile teams are helping transform governments across Australia (and the world)

Conrad Tracey, Sandpit Business Development, Code for Australia

13:30 - 13:45

How to build an innovation culture in government

Sharyn Clarkson, Assistant Secretary of the Online Services Branch, Department of Finance

13:50 - 14:05

Effective Public Service Innovation

Thomas Patterson, A/g Director, Innovation, Departmental of Home Affairs

14:10 - 14:25

Managing Innovation as ‘Business As Usual’ within Government

Mark Smith, Director, Industry & Technical Development, Asset Standards Authority Freight, Strategy and Planning Division, Transport for NSW

Richard Fullalove, Manager, Systems Engineering Process, Asset Standards Authority, Freight, Strategy and Planning, Transport of NSW

15:45 - 16:00

Making a Case for Change (garnering sponsorship to create an Innovation Team)

Berin Denham, Innovation Lead, Australian Government Department of Education

Partners

GOLD

SILVER

BRONZE EXHIBITOR

SME

SUPPORTING PARTNERS


About Us

About Us

PSN is a research company that represents public sector professionals across Australia and New Zealand and develops roundtables, seminars, and conferences to suit current areas of interest. Our growing online community spans across Federal, State, and Local government departments, healthcare, and education, allowing members to share information, access the latest in government news and innovation, and engage with other like-minded individuals on a secure and closed-door network.

PSN Events Pty Ltd a Subsidiary of Public Sector Network Holdings Pty Ltd ABN - 46 617 870 872 | 34/60 Margaret Street, Sydney NSW 2010

Neil Jones Sponsorship Director M +61 424 363 033 P +61 (0)2 9008 7676 E [email protected]

Documents

Public Sector Innovation Show 2018 · The Hackett Group Anthea Griffin Assistant Secretary People Branch Department of Foreign Affairs and Trade Rachel Wheeler Executive Director