Public Service Transformation: what’s working and what’s not?

Speaker:Sir Derek Myers, co-chair of the independent service transformation panel Robert J O’ Neill, Jr. Executive Chair: Deborah Cadman, Chief Executive, Suffolk County Council

Sponsored by: PROSPECTS

Service Transformation Challenge Panel

Sir Derek Myers

Co-Chair of the Service Transformation Challenge Panel

SOLACE conference, October 2014

Who makes up the Panel?Sir Derek Myers (co-chair) - Former Chief Executive of (joint) LB Hammersmith/Fulham, and RB Kensington/Chelsea. Now retired, is on the board of Public Health England and a Trustee at Shelter Pat Ritchie (co-chair) - Chief Executive Newcastle City Council Jonathan Flowers - Market Director of local government at Capita and a Director at Veredus  Dr Ann Limb - Chair of the South East Midlands Local Enterprise Partnership Mark Lloyd - Chief Executive of Cambridgeshire County Council  Tony Lloyd - Police and Crime Commissioner for Greater Manchester, Chair of the Association of Police and Crime Commissioners Nick Markham – Non Executive Director of DCLG, Chief Executive Officer of Top Up TV  Sir Paul Scriven – Peer of House of Lords, Managing Partner of Scriven Consulting   John Young - Professor of Elderly Care Medicine at Leeds Institute of Health Sciences; and a National Clinical Director for the NHS  Philip Colligan - Deputy Chief Executive of NESTA, and an Executive Director of the Innovation lab

Evidence based policy making

300

interviews with practitioners

155 pieces of evidence

15visits to local

places

Why change is needed

Less moneyLess money Increasing demand

Entrenched cost and dependency

New technology Changing Expectations

Creating the conditions for change

Identification

• High cost cohorts

• Use of big data

• Development of

product toolset

Implementation

• Long term funding

• Collaborative

leadership

• Local expectations and

accountability

Information sharing and using big data

Big Data Is A Big Deal

… information is the currency of

better outcomes…

Cross sector collaborative leadership

Leadership is the most important ingredient for

transformation

Uncoordinated funding

• Multiple bids to multiple transformation pots

• Multiple funding streams to different services in a single place

• Short-term budget allocations

Local expectations and accountability

• Impetus required from local place and not direction from the centre

• A role for local bodies to challenge and set expectations at local level

• Collective local accountability for improving standards

Discussion

How do we work together to achieve successful transformation?