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CHENNAI’s PUBLIC TOILET
CHALLEGE INSIGHTS FROM RESEARCH
APRIL 20, 2013
What is the role of public toilets?
• Link to sustainable, inclusive city
• Gender equity
• Public health
• Public convenience
What are the problems in Chennai?
• Absolute gap
• Distribution
• Assets and Services
• Monitoring
Absolute gap
• Norm (1 seat per 60 persons) versus Reality (1 seat per 1,056 persons)
• Male versus female
Statistics from TNSCB for undeclared slums in Chennai
Absolute gap (2)
• Toilets by ward based on observations
▫ Data is incorrect
▫ No toilets where they are needed
RTI data from zones in old CoC
Distribution
• Spatial – physical location
▫ Easy to identify core group of regular users
▫ Usually, they would not have private toilets
• Temporal – based on time of day
▫ Floating population based on activities, transit
Spatial distribution
Map based on statistics from TNSCB for undeclared slums in Chennai
Temporal distribution
There is a need but planning does not address them:
• Informal workers
• Street vendors
• Taxi drivers
• Autorickshaw drivers
• Transport hubs
• Informal markets
• Institutional areas
• Ward 176 • 7 of 11 toilets
did not have at least one of four criteria we deem critical for functionality of a toilet
Assets and Services
Assets (2)
• Dilapidated
Assets (3)
• Misused
Services
• Blocked drains
• Insufficient water
• Insufficient bathing and washing areas
▫ Critical for users who do not have private toilets and bathing and washing areas
Monitoring
• No clear lines of accountability ▫ Roles and relationships between caretakers,
councillors and zone officers unclear • No incentive structure for maintenance ▫ Person/agency responsible for providing service and
person/agency responsible for monitoring the service are the same
• Poor grievance mechanism ▫ Not centralised, not public ▫ Several formats i.e post, email, SMS, phone, in person ▫ Status of problem (open or closed) differs for
government and citizen
What needs to be done?
• Distribution both spatial and temporal
• Maintenance
• Monitoring
But CoC faces constraints Land
Inter-department coordination
Organisation and capacity
Some key features of tender for
new toilets
• CoC will specify roads for toilet locations
• Toilet maintenance will be covered by advertising
fees
• CoC will be responsible for monitoring private
contractors
• CoC official to submit monthly and quarterly
inspection reports and advertisement audits to
Corporation
Problems with tender
• No information on potential toilet locations
• Toilets may not match needs
▫ Locations
In order to be profitable for the contractor, they may be located only on arterial roads and not in slums
▫ Facilities
No provision for bathing and washing areas
• Monitoring 2000 toilets may be a challenge for CoC
• No grievance redressal system
Potential problems with tender (2)
• How can CoC ensure that Contractor use advertisement fee for maintenance?
▫ No punitive measures for poor maintenance
• Is advertising a viable solution?
▫ Contractors may not have capacity for maintenance or the inclination to address public sanitation
▫ Advertising on public toilets will be viable only if a strict ban on hoardings is enforced e.g. New Delhi
Recommendations
• For existing toilets
▫ Standardise caretaker position in all existing toilets
▫ Improve accountability of caretakers
▫ Convert public toilets to community toilets
Recommendations (2)
• For tender
▫ Avoid moral hazard problem
Make CoC responsible for sale of advertisement space on new toilets
Transfer funds to contractor subject to maintenance reports and audits
▫ Strengthen relationship between principal and agent
Separate contracts for installation and maintenance
What we can do
• Identify needs to identify location
▫ Map and survey existing public toilets
▫ Integrate data from other departments and agencies e.g MTC for bus depots and terminals
• Create grievance redressal system
▫ Centralised online complaint system - public
• Create alliance to monitor maintenance
▫ Zone-level alliance to audit and report to Steering Committee
VINAYA PADMANABHAN
91766.43539
Time Session Discussion Points
3:30-4:00
Presentation of
Transparent
Chennai’s research
Problems in Chennai
Problems with the CoC data
CoC’s tender
4:00-5:00 Discussions and
experience sharing
Problems with sanitation facilities
How to evaluate sanitation needs
5:00-5:45
The way forward –
Discussions and
experience sharing
Strategies to advocate for sanitation
facilities
Strategy for provision and
management
Tea and Snacks