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2014 Business & ESP Catalogue

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Page 1: Publication (4.09 MB)

2014 Business & ESP Catalogue

Page 2: Publication (4.09 MB)

New from Cengage Learning

English for the Workplace

For full details and to request a sample copy please contact your local representative.

A multi-title, industry-specific

ESP series that takes a functional and

lexical approach to practising essential

workplace language.

Learn more on page 12

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ngl.cengage.com 1

contents

Business English CoursesInternational Management English Series 2Managing change 2Working Virtually 3leading People 3 Managing Projects 3Total Business 4Best Practice 4new Business Matters 5English for Business life 5

Exam PreparationPass cambridge BEc 6Success with BEc 7Absolute Financial English 8Achieve BUlATS 8Absolute legal English 9 Success with IlEc 9Achieve TOEIc 10Achieve TOEIc Bridge 10complete guide to TOEIc 10

Teacher ResourcesThe Business English Teacher 11Talking Business in class 11

English for Specific PurposesEnglish for the Workplace 12 English for cabin crew 14Energy English 15 Absolute Banking English 16Financial English 17Technical English 17

Skills, Reference and Self-Studynatural Business English 1850 Ways Series 19Delta Business communications Skills Series 20Presenting English 22The language of Meetings 22Build your Business Vocabulary 22

ReadersSummertown Readers 23

New from Delta

NEW TITLES

NEW

NEW

NEW

NEW

View our enhanced online catalogue at: http://NGL.Cengage.com/business_catalogue_emea

For a full list of Delta Publishing titles visit: www.deltapublishing.co.uk

Email us at: [email protected]

For online teacher resources go to: NGL.Cengage.com

www.facebook.com/NGLearningUK

www.twitter.com/NGLearningUK

www.YouTube.com/NGLearningUK

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English for the WorkplacePage 20

NEW TITLE

Page 16

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INTERNATIONAL MANAGEMENT ENGLISH SERIESA ground-breaking new series developed by York Associates, who have been preparing professionals for international work for over 30 years.

Level: Upper Intermediate to Advanced • CEF Level: B2 – C1

Research shows that, in order to operate and communicate successfully in the ever-more-connected world of international business, managers need a blend of the following skills to be effective communicators:

• relevant language skills •people management skills•communicative ability •intercultural competence

International Management English provides comprehensive training in all of the above areas alongside the language needed to carry them out successfully.

International Management English consists of four titles covering key aspects of international business operations; Leading People, Managing Projects, Managing Change and Working Virtually.

Each book in the series consists of eight units, with every unit offering four distinct sections:

•Discussion and listening Engaging and relevant content in areas of international management and teamwork•Communication skills In addition to the familiar topics of meetings, presentations and negotiations, input and

practice are also provided in conflict management, team building and giving and receiving feedback•Professional skills Authentic texts from management writers and thinkers provide the starting point for

reflection and discussion among learners•Intercultural competence A focus on raising cultural awareness followed by an illustrative case study

At all times learners are encouraged to discuss their own experiences and work situations with their trainer and with each other. This will enrich the learning environment of every class and ensure the relevance of the learning to the learners’ actual needs

For tables of contents and sample pages visit www.deltapublishing.co.uk

In addition each title provides:

a learning diary

a needs analysis

unit-by-unit glossaries of key words and phrases

tips for more effective language learning and how to improve performance at work

the opportunity to develop a personal action plan

FEATURES

MANAGING CHANGEFiona Mee

Managing Change deals with the challenges facing those who are having to lead others through changes in their working life. It covers all aspects of change management, from communicating the need for change through to dealing with objections and bringing all those affected through as a coherent team.

Managing change

Book with Audio cD

978 1 905085 68 2

NEW

The book practises language and skills in these areas:

change happens Why change? communicating change Overcoming resistance

Influencing people Developing change leaders Evaluating and measuring cultural shifts

Business English Courses

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Business English C

ourses

LEADING PEOPLESteve Flinders

Leading People deals with the challenges facing those who run professional teams, covering all aspects of communication and people management from developing one’s own leadership skills through to getting the best from others.

The book practises language and skills in these areas:

Becoming a better manager Building a team getting and giving direction Organising teams

Defining roles Providing support giving and receiving feedback Representing a teamleading People

Book with Audio cD

978 1 905 08567 5

MANAGING PROJECTSBob Dignen

Managing Projects deals with the challenges facing those who run or take part in international projects, covering all aspects of communication and people management from the initial kick-off meeting to closing the project.

The book practises language and skills in these areas:

International project challenges getting it right from the start Managing people in projects Keeping projects on track

Building better communication Dealing with conflict Marketing the project Finishing successfullyManaging Projects

Book with 2x Audio cDs

978 1 905085 66 8

WORKING VIRTUALLYJackie Black, Jon Dyson

Working Virtually deals with the challenges facing those who have to work remotely from their colleagues using a range of technology to keep in touch. It covers all aspects of working in a virtual environment, from communicating effectively through to solving problems and building strong teams at a distance.

Working Virtually

Book with Audio cD

978 1 905085 69 9

NEW

The book practises language and skills in these areas:

Understanding virtual communication

Preparing for successful communication

Working in virtual groups

Working with technology Effective writing Building relationships Managing diversity Teams and leadership

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Bus

ines

s En

glis

h C

ours

es TOTAL BUSINESSProviding a complete package for the world of workMara Pedretti, Rolf Cook, Helen Stephenson, John Hughes, Paul Dummett, Colin Benn

Level: Pre-Intermediate to Upper Intermediate CEF Level: B1 – C1

Total Business is a three-level business English course for pre-work students and business people wishing to improve their English and their employment prospects. It is also suitable for in-company training.

Each Student’s Book contains twelve modules divided into the core lessons of Business Topic, Business Skills and Learning Strategies. This modular division of material makes it flexible to the needs and requirements of each class. The class cD is packaged in the back of the book.

Download sample pages and table of contents from NGL.Cengage.com/totalbusiness

Total Business 1

Student’s Book + Audio cD 978 0 462 09861 6

Workbook with Key 978 0 462 09862 3

class Audio cD 978 0 462 09864 7

Teacher’s Book 978 0 462 09863 0

Total Business 2

Student’s Book + Audio cD 978 0 462 09865 4

Workbook with Key 978 0 462 09866 1

class Audio cD 978 0 462 09868 5

Teacher’s Book 978 0 462 09867 8

Total Business 3

Student’s Book + Audio cD 978 0 462 09869 2

Workbook with Key 978 0 462 09870 8

class Audio cD 978 0 462 09872 2

Teacher’s Book 978 0 462 09871 5

BEST PRACTICEBusiness English in a Global ContextBill Mascull with David Kerridge

Level: Elementary to Upper Intermediate CEF Level: A1 – B1

Best Practice is a four-level course designed for both pre-work and in-work students.

Elementary

Student’s Book 978 1 4130 0902 6

Student’s Book + Audio cD 978 1 4080 0763 1

Workbook 978 1 4130 0903 3

Teacher’s Resource Book 978 1 4130 0904 0

Audio cD 978 1 4130 0906 4

Assessment cD-ROM with ExamView®

978 1 4130 0907 1

Pre-Intermediate

Student’s Book 978 1 4130 0908 8

Student’s Book + Audio cD 978 1 4080 0764 8

Workbook 978 1 4130 0913 2

Teacher’s Resource Book 978 1 4130 0912 5

Audio cD 978 1 4130 0910 1

Assessment cD-ROM with ExamView®

978 1 4130 1469 3

Intermediate

Student’s Book + Audio cD 978 0 462 09869 2

Workbook with Key 978 0 462 09870 8

class Audio cD 978 0 462 09872 2

Teacher’s Book 978 0 462 09871 5

Upper Intermediate

Student’s Book 978 1 4240 0065 4

Student’s Book + Audio cD 978 1 4080 0766 2

Workbook 978 1 4240 0066 1

Teacher’s Book 978 1 4240 0068 5

Audio cDs (2) 978 1 4240 0069 2

Assessment cD-ROM with ExamView®

978 1 4240 1617 4

Total Business has been adapted from the Success with BEC Series (Page 7)

Download sample pages and table of contents from NGL.Cengage.com/bestpractice

Short two-page modules get straight to the point, building up basic language quickly and efficiently

The Business across cultures pages develop understanding of the scope and importance of culture in business

Extensive presentation and practice of communication skills comprehensive teacher supportincluding ExamView®

test-generating software and test bank

FEATURES

For more information visit www.einstruction.com/products/examview/examview-assessment-suite

ExamView® test-generating software allows teachers to create and customise tests, and manage classes and assignments.

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Business English C

ourses

ENGLISH FOR BUSINESS LIFEThe flexible business English course Ian Badger and Pete Menzies

Level: Elementary to Upper Intermediate CEF Level: A2 – C1

English for Business Life is suitable for a wide range of training situations from in-company courses in multinationals to colleges that train students for the workplace.

NEW BUSINESS MATTERSBusiness English with a Lexical ApproachMark Powell with Ron Martinez, Rosi Jillett, Charles Mercer

Level: Intermediate to Upper Intermediate CEF Level: B1 – B2

New Business Matters is a stimulating language course for students of business English. Its unique lexical syllabus precisely identifies what business students need to learn in order to increase their understanding, fluency, and communicative power in English. Each unit is based on a specially written article, rich in the language of company life, followed by language activities which ensure that learners engage with the language and interact with each other.

Elementary

coursebook 978 0 4620 0755 7

Self-Study Book with Audio cD 978 0 4620 0756 4

Trainer’s Manual 978 0 4620 0757 1

class Audio cD (1) 978 0 4620 0758 8

Pre-Intermediate

coursebook 978 0 4620 0759 5

Self-Study Book with Audio cD 978 0 4620 0760 1

Trainer’s Manual 978 0 4620 0761 8

class Audio cDs (2) 978 0 4620 0762 5

Intermediate*

coursebook 978 0 4620 0763 2

Self-Study Book with Audio cD 978 0 4620 0764 9

class Audio cDs (2) 978 0 4620 0766 3

Upper Intermediate

coursebook 978 0 4620 0767 0

Self-Study Book with Audio cD 978 0 4620 0768 7

Trainer’s Manual 978 0 4620 0769 4

class Audio cDs (2) 978 0 4620 0770 0

Student’s Book 978 0 7593 9856 6

Workbook 978 0 7593 9859 7

Teacher’s Book 978 0 7593 9857 3

Audio cDs (2) 978 0 7593 9853 5

Assessment cD-ROM ExamView®

978 0 7593 9852 8

cnn® Video 978 0 7593 9855 9

large number of short units with customisable sections

glossary of key business-related terms in the course Book and Self-Study guide

Self-Study guide to support the course Book or as a stand-alone resource

comprehensive grammar syllabus supported by language notes and Business grammar guide

FEATURES

Download sample pages and table of contents from NGL.Cengage.com/business * Intermediate Trainer’s Manual is available to download from the NGL Cengage.

Four listening-based skills units focus on the language of meetings, presentations, telephoning and negotiations.

A glossary of key business vocabulary has been added. Fifteen authentic cnn® video segments, supported by

worksheets in the back of the coursebook, reinforce the topics covered in each unit.

Expanded teacher support package includes ExamView® Pro test generating software and test bank, which allows instructors to create, customize, and correct tests quickly and easily.

FEATURES

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PASS CAMBRIDGE BECSecond Edition

Ian Wood, Anne Williams, Paul Sanderson, Louise Pile with Marjorie Rosenberg, Sarah Curtis, Anna Cowper

Level: Preliminary - Higher

Pass cambridge BEc is a practical course for students who wish to gain a recognised business English qualification. Focusing on relevant international business situations, the course has been structured to provide students with a thorough preparation for the Business English certificates (BEc).

This popular BEc series has been completely revised.

What’s new?

• Updated texts, photographs and artwork• Updated topics to reflect business today• nEW reading materials • nEW re-recorded listening• nEW Teacher’s Book is packaged with the class Audio cD

12 double units focusing on work-related situations Exam tests to consolidate learner’s understanding Systematic review of key grammar and vocabulary Final exercise in self-study section of each unit gives exam practice ‘Don’t forget!’ sections in each unit highlight grammar points Key vocabulary list with online bilingual glossary

FEATURES

Pass cambridge BEc Preliminary 2nd ed

Student’s Book 978 1 1333 1320 5

Workbook with Key 978 1 1333 1651 0

Teachers’ Book + cD 978 1 1333 1754 8

Pass cambridge BEc Vantage 2nd ed

Student’s Book 978 1 1333 1557 5

Workbook with Key 978 1 1333 1655 8

Teachers’ Book + cD 978 1 1333 1753 1

Pass cambridge BEc Higher 2nd ed

Student’s Book 978 1 1333 1322 9

Workbook with Key 978 1 1333 1657 2

Teachers’ Book + cD 978 1 1333 1752 4 Taken from PASS Cambridge BEC Vantage Student’s Book

Exam Preparation

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Exam Preparation

For Teachers

SUCCESS WITH BEC TEACHER’S COMPANIONThe Teacher’s companion offers additional resources for teachers across all three levels of the exam, Preliminary, Vantage and Higher.

Includes:• checklists for each exam with tips on exam skills•Additional listening material including examples from the speaking test•Additional grammar exercises and grammar-based communication activities•communication activities to practise each of the four skills areas•Diagnostic tests for each level of the exam, with answer keys•Student’s Book answer keys for each level

The book comes with a cD-ROM which contains the listening material as well as PDFs of the:•communication activities•Diagnostic tests with answer keys•Student’s Book answer keys

For all table of contents and sample pages visit NGL.Cengage.com/successwithbec

Success with BEc Teacher’s companion

978 1 1113 5426 8

SUCCESS WITH BECThe multi-level course for students preparing for the Business English Certificates exams.

Rolf Cook, Mara Pedretti, Helen Stephenson, John Hughes, Paul Dummett with Colin Benn

Level: Preliminary to Higher CEF Level: B1 – C1

Success with BEC provides complete preparation for the BEc exams, but is also an ideal focus for in-company training courses and for business people and students wishing to improve their English and job prospects. The course covers the three levels of the exam: BEc Preliminary, BEc Vantage and BEc Higher.

Ideal for: • BEc examination candidates: complete

exam preparation• In-work students: Business topics, business skills

and the language students need to get on in business

• Pre-work students: Teacher’s Book contains suggestions for adapting activities and photocopiables for this type of learner

Each module is divided into: Business Topic lessons which teach

vocabulary from BEc topic areas Business Skills lessons which focus

on essential communication skills Exam Spotlight lessons which

present information about the exam, develop exam skills and provide exam practice

Diagnostic Tests for each level are also available on the website NGL.Cengage.com/successwithbec

FEATURES

Preliminary

Student’s Book 978 1 9027 4180 2

Workbook without Key 978 1 9027 4193 2

Workbook with Key 978 1 9059 9203 4

Teacher’s Book + Audio cDs 978 1 9027 4194 9

class Audio cDs 978 1 9059 9200 3

Vantage

Student’s Book 978 1 9027 4187 1

Workbook without Key 978 1 9027 4195 6

Workbook with Key 978 1 9059 9204 1

Teacher’s Book + Audio cDs 978 1 9027 4190 1

class Audio cDs 978 1 9059 9201 0

Higher

Student’s Book 978 1 9027 4188 8

Workbook without Key 978 1 9027 4196 3

Workbook with Key 978 1 9059 9205 8

Teacher’s Book + Audio cD 978 1 9027 4197 0

class Audio cD 978 1 9059 9202 7

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Exam

Pre

para

tion ABSOLUTE FINANCIAL

ENGLISHJulie Pratten

Level: Intermediate to Advanced CEF Level: B2 – C1

Absolute Financial English is a coursebook for students following a course of study in Financial English, written in particular for candidates preparing for cambridge IcFE.

It contains 10 units which provide over 60 hours of teaching material. Each unit is divided into four sections with each section covering one of the four skills; closely following the organisation of cambridge IcFE.

For table of contents and sample units visit www.deltapublishing.co.uk

See also Absolute Banking English (Page 16)

ACHIEVE BULATSEnglish for International Business

Russell Whitehead and Mark Harrison

Level: Elementary to Advanced • CEF Level: A2 – C1

Helps BUlATS candidates achieve their best score in the test as well as expanding their knowledge about the business environment.

• covers all the task types of the BUlATS Standard Test • comprehensive preparation exercises• Three complete practice tests• Writing and Speaking Test sections• Answer Keys• Includes 2 audio cDs

Introductory unit which describes the IcFE exam in detail including an introduction to each paper.

Includes a SKIllS focus and an EXAM focus in every section of each unit, so both language and exam skills are introduced and practiced in a stimulating and methodical way.

Provides extensive practice of the text types and tasks featured in the exam.

Offers tips and hints to assist candidates with each section of the exam.

Focuses on training, not testing. Absolute Financial English can be used successfully in class and

also for self-study. Absolute Financial English comes with an Audio cD and includes

a language Bank of Useful language, as well as all tapescripts and the answer key.

FEATURES

Absolute Financial English

978 1 9050 8528 6

Achieve BUlATS

Student’s Book with Answer Key and Audio cD

978 0 4620 0783 0

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Exam Preparation

ABSOLUTE LEGAL ENGLISHHelen Callanan and Lynda Edwards

Level: Intermediate to Advanced • CEF Level: B2 – C1

Absolute Legal English is a comprehensive coursebook for students of law and practising lawyers who wish to work in an international legal environment and need to extend their language skills.

It is written in an accessible style by authors who combine experience in language teaching and legal authority. It is informative and engaging and uses a variety of proven techniques from the field of language teaching combined with an authoritative knowledge of appropriate legal matters.

The coursebook consists of nine units which cover the main areas of international law. Each unit gives practice in all four key language skills and all skills work is closely related to real working practice.

Absolute Legal English is suitable for students preparing for the IlEc exam, with additional exam-type tasks for each IlEc paper plus specific exam advice.

Absolute Legal English contains a glossary of additional useful terms as well as all the audio transcripts, answer key and Audio cD, making it suitable for both class and self-study.

For table of contents and sample units visit www.deltapublishing.co.uk

SUCCESS WITH ILECInternational Legal English Certificate

Nick Brieger and Joanna Kosta

Level: Intermediate to Advanced • CEF Level: B2 – C1

Success with ILEC provides both detailed information about and vital practice for the IlEc exam. The book and accompanying audio cDs will be invaluable for maximising exam results and are perfect for self-study.

• 4 complete IlEc practice tests and advice on how to approach the exam• Full answer key including model compositions for the Test of Writing• Audioscript for all the Tests of listening content and a sample Test

of Speaking• language support sections for the Tests of Writing and Speaking

Areas of law covered:• Intellectual property • competition law • Employment law • contract law • Real property law • company law • Environmental law

Absolute legal English

978 1 9050 8551 4

Success with IlEc

978 1 9027 4184 0

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Exam

Pre

para

tion

ACHIEVE TOEIC®and ACHIEVE TOEIC® BRIDGE

Intermediate to Advanced • CEF B1 – C2

Achieve TOEIC® is designed for higher-level students planning to take the TOEIc® test. It features authentic practice tests as well as giving strategies for preparing for the test.

Achieve TOEIC® Bridge is ideal for lower-level students who want to take the TOEIc® Bridge test and need extra preparation materials.

Each book includes:

• An overview and explanation of the contents of the TOEIc® and TOEIc® Bridge tests

• 3 Mini-tests to diagnose and review problem areas• 2 full-length practice tests• Strategies for preparing for each section of the test

including study tips, examples and authentic exercises• Audio cD• Vocabulary and grammar review sections• Answer key and audio script

COMPLETE GUIDE TO THE TOEIC® TEST Third Edition

Bruce Rogers

Level: Intermediate to Advanced • CEF Level B1 – C2

This fully revised edition of the Complete Guide to the TOEIC® Test provides learners with a clearly organised, step-by-step programme for maximising their test scores and remains one of the most comprehensive and up-to-date guides to the TOEIc® test available.

Each lesson covers the seven parts of the TOEIc® Test and includes:

• ‘Format’, ‘Tactics’, ‘Preview Test’, ‘Testing’, ‘Skills-Building Exercises’, and a ‘Review Test’

• ‘listening comprehension’ and ‘Reading’ sections • A ‘Q&A’ section provides background information

on the test• ‘Eight Keys to Higher Scores’ suggest ways to

prepare for the exam and gives overall strategies for taking the TOEIc® Test

• Two complete practice tests• An audio programme using a wide variety of

accents, plus audio script and answer keyAchieve TOEIc® Student’s Book 978 04620 0446 4

Achieve TOEIc® Bridge Student’s Book 978 04620 0445 7

Student Book 978 1 4240 0296 2

Student Book + Audio cD + Answer Key Pack 978 1 4240 9945 0

Audio cDs (5) 978 1 4240 0377 8

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THE BUSINESS ENGLISH TEACHERProfessional principles and practical procedures

Debbie Barton, Jennifer Burkart and Caireen Sever

The Business English Teacher is a book not only for teachers who are thinking of making a career move into the field of business English teaching but also for those who would like to increase their skills and develop their potential.

The Business English Teacher contains three distinctive parts which focus in turn on theory, practice and development:

Part A

What is a business English teacher? The answer involves a reassuring yet challenging mix of general and specific teaching skills, where the focus is always on the learners’ needs. The authors look into who you teach, what you teach, where you teach and, above all, how you teach.

Part B

A bank of activities covering all the stages of a successful business English course from the very beginning, investigating and practising the language needed for business skills and the language skills needed for business. The sections cover telephoning and socialising, emailing and negotiating, meetings and presentations—not forgetting aspects of grammar, vocabulary and phonology.

Part C

A reflection on one’s current degree of success, with strategies for further development, both as an English teacher in general and a business English teacher in particular—in other words, as an all-round professional.

TALKING BUSINESS IN CLASSSpeaking activities for professional students

Chris Sion

Talking Business in Class provides teachers with a wealth of activities and suggestions for student-centred conversation classes. It is designed for use with students:

• Who need conversation as part of an ESP course • Who want to talk about their occupation and

work-related issues • Who want general conversation practice to

supplement their professional conversation skills • There are more than 50 stimulating activities in

the book, divided into the following sections:• The World of Work • Me and My Job • Bridging the gap • The Business of Thinking • Presentations

The Business English Teacher 978 1 9050 8534 7

Talking Business in class 978 1 9007 8364 4

Delta Teacher Development Series is a pioneering series of books for English language Teachers. For more

information on this and other titles in the series visit: http://www.deltapublishing.co.uk/titles/

methodology/delta-teacher-development-series

Professional Perspectives is a series of practical methodology books designed to provide the

teacher of English with fresh insights, innovative ideas and original classroom materials. For more information on this and other titles in the series visit: http://www.deltapublishing.co.uk/titles/

methodology/professional-perspectives

Teacher Resources

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ENGLISH FOR THE WORKPLACE

Level: A1 – B2

English for the Workplace is a multi-title, industry-specific ESP series. The first set of titles comprises of:

1. Oil and Gas Industries | level A1/A2

2. Tourism and Hospitality | level A2/B1

3. Health Practitioners | level A2/B1

4. Engineering | level B1/B2

5. Construction | level A2/B1

English for the Workplace takes a functional and lexical approach, which practises essential workplace language while assuming students do not necessarily have a grounding in English grammar. The series is ideal for students who are currently in the workplace and for those just about to enter.

central to the series is a practical student’s book, representing a one-stop-shop for learning, practising and trialling new language. It is highly visual and supported by an audio cD with non-native to non-native communicative contexts.

Additional titles coming in 2015!

NEW

Bespoke level for each title builds student and teacher confidence High-frequency lexis is clearly presented and thoroughly practised Practical student’s book represents a one-stop-shop for learners Strong focus on non-native to non-native communication clear unit design and navigation for easy teaching off the page Mobile app enables anytime, anywhere learning to help students

reinforce essential vocabulary whilst on the go

FEATURES

English for Specific Purposes

English for the Workplace mobile app

The English for the Workplace app gives students using the series a convenient and quick way to revise and review key vocabulary from their Student’s Book outside of the classroom. Timed matching games with audio and visual input provide a more interactive and motivating means of practising key words anytime, anywhere, so students can progress faster. The App also provides a vital reference for industry-specific lexis for students who are studying the course but who are already in a work situation.

Available from google Play and the App Store.

FREE!

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English for Specific Purposes

Oil and gas Industries Student’s Book + Audio cD 9781408092415

Oil and gas Industries Teacher’s Book 9781408092446

Tourism and Hospitality Student’s Book + Audio cD 9781408092453

Tourism and Hospitality Teacher’s Book 9781408092484

Engineering Student’s Book + Audio cD 9781408092491

Engineering Teacher’s Book 9781408092521

Health Practitioners Student’s Book + Audio cD 9781408092538

Health Practitioners Teacher’s Book 9781408092569

construction Student’s Book + Audio cD 9781408092576

construction Teacher’s Book 9781408092606

Unit 2Unit 26 7

Ward: Johnson

Hospital Number: 74629

First name: 1

Family name: 2

Date of birth: 18/07/1952

Next of kin: 3

Allergies: Yes. 4 7

46

29

Ward: May�owerHospital Number: 13756First name: FaisalFamily name: Al-Subahi

Date of birth: 13/6/1988Next of kin: Basma Al-SubahiAllergies: Penicillin

13

75

6

4 2.10 Listen and complete the patient's information. LI

STEN

5 2.10 Listen again and check.

6 Match the questions with the answers.

1 Can you tell me your full name?

2 Can you spell your family name?

3 Who’s your next of kin?4 Can I check something?

Do you have any allergies?5 I’m sorry, was that Maria,

M-A-R-I-A?6 Can you say that again,

please?

a My husband. Juan.b Yes. It’s Maria Pradoti.c Yes. I’m allergic to

penicillin.d Yes, that’s right.e Of course. P-R-A-D-O-T-I.f Yes, P-R-A-D-O-T-I

7 Turn to script 2.10 on page xx and check your answers.

8 Work with a partner. Ask and answer the questions in exercise 6 to complete hospital information for each other.

LIST

ENSP

EAK

allergy (plural = allergies)

family name

first name

full name

next of kin

penicillin

be allergic to

Can you say that again, please?

Can you spell your name, please?

I’m sorry, was that …?

Can I check something?

you needwords

1 Read the patient information and answer the questions.

1 What is the patient’s first name?

2 What is his family name?

3 What is his full name?

4 Who is Basma?

5 Does he have any allergies?

2 2.9 Listen and repeat the Key Words.

3 Write true or false.

1 Your last name is the same as your family name. 2 Penicillin is a drug that anaesthetists use to put you to sleep. 3 If something happens to you, the hospital will contact your

next of kin. 4 If you have an allergy it means that you like to eat or drink something.

LIST

EN

Key wordsIf you have an allergy to

something you feel ill when you eat, drink or touch it.

Your full name is your first name and family name.

Next of kin is the person in your family who will be contacted if there is an emergency.

Penicillin is a type of antibiotics.

Checking patient information

Ward: Johnson

Hospital Number: 63819

First name: 1

Family name: 2

Date of birth: 16/03/1962

Next of kin: 3

Allergies: 4 6

38

19

Can you tell me your full name?

I'm sorry, was that ... ?

Yes. It’s ….

No, my full name is ...

Get it rightThere are two ways to ask about allergies; Do you have any allergies? or Are you allergic to anything?

Taken from English for the Workplace Health Practitioners Student’s Book

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Engl

ish

for S

peci

fic

Purp

oses ENGLISH FOR CABIN CREW

A course that gives cabin crew the language they need to communicate effectively in English when carrying out their pre- and in-flight responsibilities

Terence Gerighty

Level: Intermediate • CEF Level: B1 – B2

English for Cabin Crew is an essential course for those preparing for a career as a cabin crew member. It is equally suitable for those already working in the industry who need to improve their communication skills when carrying out their pre and in-flight responsibilities.

Student’s Book with Audio MP3 cD 978 0 4620 9873 9

class Audio cD 978 0 4620 9875 3

English for Cabin Crew is a comprehensive course designed to:

— Improve fluency and pronunciation — Build key vocabulary and expressions — Develop listening skills

Ideal for self-study or for one-to-one or group teaching The student’s book is organised into three sections:

— Units 1-10 follow the routine stages of any flight — case Studies present real incidents involving

passenger experiences and the actions of cabin crew — Self Study provides additional practice exercises for

independent study

FEATURES

Teacher’s Book and Achievement Tests available online - NGL.Cengage.com/cabincrew

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English for Specific Purposes

ENERGY ENGLISHFor the gas and electricity industries

Paul Dummett

Level: Intermediate • CEF Level: B1 – B2

Energy English is an essential resource for professionals working in the gas and electricity industries who need to use English in their work. It is also suitable for those preparing for a career in the energy sector.

Energy English is a comprehensive course designed to:

• Teach key industry vocabulary• Improve fluency• Develop listening skills• Review key grammar points

course Book with Audio MP3 cD

978 0 4620 9877 7

Teacher’s Book 978 0 4620 9878 4

class Audio cD 978 0 4620 9879 1

The Student’s Book is organised into:

24 topic units covering each part of the gas and electricity supply chain 12 communication skills units which develop fluency in common work

situations (e.g. presenting yourself and your company, writing emails, formal meetings)

grammar section with practice exercises

Pre-course tests available to download from: NGL.Cengage.com/energyenglish

FEATURES

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Engl

ish

for S

peci

fic

Purp

oses ABSOLUTE

BANKING ENGLISHEnglish for international banking

Julie Pratten

Level: B2-C1

Absolute Banking English is written for Upper Intermediate and advanced learners of English who work in banking or the financial sector. It is designed for people who need to communicate internationally in English on a daily basis.

Absolute Banking English:

• discusses topics which reflect the ever-changing language of banking English and shift in priorities of bankers in the last decade

• aims to develop the core skills required by international bankers in their day-to-day working life: reading financial texts; developing key banking vocabulary; listening and responding to presentations and talks; and communicating in a variety of job-specific situations

• contains the specialist terminology, synonyms, abbreviations and idiomatic expressions of a particular topic area of banking in each unit

• offers a balanced range of exercises and communication activities in each unit

• contains 12 thematic units, each divided into four key skills sections – Listening file, Vocabulary file, Reading file and Communicator file – plus four Review sections

Key features:

• suitable for class or self-study• comes with audio cD and includes audio transcripts• provides a comprehensive list of key banking terms• includes answer key

For sample pages visit www.deltapublishing.co.uk

coursebook With Audio cD 978 1 905085 84 2

Contents

Introduction

Key banking terms

1 Banking today2 central banking issues3 Services and procedures in the digital age

Review A4 International trade operations5 Money markets6 Fraudulent activities

Review B7 Failures, crises and bailouts 8 Financial prudency 9 Financial performance

Review C 10 Regulation and deregulation 11 Alternative approaches to banking 12 Banking review

Review D communication activities Audio transcripts

3 Listen again and complete this table.2.5

558 Financial prudency

Discuss these questions with a partner.

1 How can the banking authorities of a country ensure that depositors’ funds are safe?

2 How can the amount of risk banks take when investing their depositors’ money belimited or controlled?

3 How can banks be made more accountable for the risks they take?

Listening file

1 a You are going to listen to an introductory talk about the Bank forInternational Settlements (BIS). Before you listen, decide whether each ofthese statements about the BIS is true (T) or false (F).

1 The BIS was set up in the wake of the 2008 financial crisis.

2 The BIS is the bank of all central banks.

3 The main function of the BIS is to monitor international payments.

4 Many central banks keep funds in the BIS.

5 The BIS has its headquarters in Basel, Switzerland.

6 The BIS is part of the IMF.

b Listen and check your answers.

c Listen again and answer these questions.

1 What information does the BIS provide to central banks?

2 What kind of face-to-face meetings does the BIS organize?

3 What was the main focus of the BIS in the ’70s and ’80s?

4 What issue became more important after the Asian crisis in 1997?

5 What is the prime concern of the BIS nowadays?

2 Complete this table and discuss the meaning of any unknown words. Theremay be several possible answers in each case.

2.5

2.5

54 8 Financial prudency

8Financial prudencyThis unit covers:■ banking risk and the security of deposits■ banking supervision measures■ bank stress tests

The Bank forInternationalSettlements

■ Lead-in

verb noun synonym (of verb) antonym (of verb)

compile 1 2 3

co-operate 4 5 6

7 dissemination 8 9

establish 10 found break down

11 implementation 12 13

integrate 14 15 16

maintain 17 18 19

safeguard 20 protect jeopardize

area actions dates / time periods

the Bretton Woods system implementing and defending

cross-border capital flows

Basel Capital Accord

Basel II

financial stability

co-operation between central banks

4 Listen to the second half of the presentation on the role of theBIS and complete this dictogloss. See page 88 for guidance on completingdictoglosses.

2.6Dictogloss

Bank stress tests

www.Ca

rtoonStock.c

om

of

. Over years,

support

during . 1931–33

, Bank support for

. 1960s, BIS supported

,

, for .

1990s,

of IMF – for

for .

5 Listen to a breakdown of the results of the first round of bankstress tests and complete this summary of the data with up to three wordsin each gap. Use the words you hear or similar words.

In 2009, banking stress tests were (1) by the Committee of European

Banking Supervisors in (2) countries, to be conducted on

(3) banks. In the (4) round of the tests, (5) in

2011, (6) banks (7) the test – (8) banks in

(9) , two in Greece and one in (10) . In Spain,

(11) per cent of all banks participated in the test and 20

(12) ; however, in other EU countries, only around (13)

per cent were tested.

The stress test is still a (14) topic, and some countries – Spain and

(15) in particular – have (16) it. The main

(17) of the tests is that they (18) dynamic provisions. One

(19) result is that although one (20) bank failed the test, its

data was (21) in the official list. In 2013, the test (22) banks

to (23) their (24) up to 9 per cent of their

(25) .

2.7

‘I don’t think we have to ask how our bank’s stress

test is going.’

3 Listen again and complete this table.2.5

558 Financial prudency

Discuss these questions with a partner.

1 How can the banking authorities of a country ensure that depositors’ funds are safe?

2 How can the amount of risk banks take when investing their depositors’ money belimited or controlled?

3 How can banks be made more accountable for the risks they take?

Listening file

1 a You are going to listen to an introductory talk about the Bank forInternational Settlements (BIS). Before you listen, decide whether each ofthese statements about the BIS is true (T) or false (F).

1 The BIS was set up in the wake of the 2008 financial crisis.

2 The BIS is the bank of all central banks.

3 The main function of the BIS is to monitor international payments.

4 Many central banks keep funds in the BIS.

5 The BIS has its headquarters in Basel, Switzerland.

6 The BIS is part of the IMF.

b Listen and check your answers.

c Listen again and answer these questions.

1 What information does the BIS provide to central banks?

2 What kind of face-to-face meetings does the BIS organize?

3 What was the main focus of the BIS in the ’70s and ’80s?

4 What issue became more important after the Asian crisis in 1997?

5 What is the prime concern of the BIS nowadays?

2 Complete this table and discuss the meaning of any unknown words. Theremay be several possible answers in each case.

2.5

2.5

54 8 Financial prudency

8Financial prudencyThis unit covers:■ banking risk and the security of deposits■ banking supervision measures■ bank stress tests

The Bank forInternationalSettlements

■ Lead-in

verb noun synonym (of verb) antonym (of verb)

compile 1 2 3

co-operate 4 5 6

7 dissemination 8 9

establish 10 found break down

11 implementation 12 13

integrate 14 15 16

maintain 17 18 19

safeguard 20 protect jeopardize

area actions dates / time periods

the Bretton Woods system implementing and defending

cross-border capital flows

Basel Capital Accord

Basel II

financial stability

co-operation between central banks

4 Listen to the second half of the presentation on the role of theBIS and complete this dictogloss. See page 88 for guidance on completingdictoglosses.

2.6Dictogloss

Bank stress tests

www.Ca

rtoonStock.c

om

of

. Over years,

support

during . 1931–33

, Bank support for

. 1960s, BIS supported

,

, for .

1990s,

of IMF – for

for .

5 Listen to a breakdown of the results of the first round of bankstress tests and complete this summary of the data with up to three wordsin each gap. Use the words you hear or similar words.

In 2009, banking stress tests were (1) by the Committee of European

Banking Supervisors in (2) countries, to be conducted on

(3) banks. In the (4) round of the tests, (5) in

2011, (6) banks (7) the test – (8) banks in

(9) , two in Greece and one in (10) . In Spain,

(11) per cent of all banks participated in the test and 20

(12) ; however, in other EU countries, only around (13)

per cent were tested.

The stress test is still a (14) topic, and some countries – Spain and

(15) in particular – have (16) it. The main

(17) of the tests is that they (18) dynamic provisions. One

(19) result is that although one (20) bank failed the test, its

data was (21) in the official list. In 2013, the test (22) banks

to (23) their (24) up to 9 per cent of their

(25) .

2.7

‘I don’t think we have to ask how our bank’s stress

test is going.’

NEW

See also Absolute Financial English (Page 8)

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English for Specific Purposes

FINANCIAL ENGLISHSecond Edition

Ian MacKenzie

Level: Intermediate to Upper Intermediate cEF level: B1 – B2

Financial English new edition is a language practice book for anyone learning about or working in finance. It is designed for students preparing for careers in business and finance as well as for people already working who wish to improve their English in this specialised field. It is suitable for learners at intermediate level and above.

The book can be used as the core material for a course, and also by students working alone.

Financial English covers:

• numbers• Accounting• Banking• corporate Finance• Trade and Economics.

The units present and explain the fundamental concepts of the different areas of finance, and define essential vocabulary and terminology, as well as common financial idioms and metaphors.

Financial English contains a full answer key.

New to the Second Edition

• 80-90% new content – the material has been brought right up to date

• A comprehensive, 24-page glossary of financial English – some 800 or so terms that are in the book

TECHNICAL ENGLISHVocabulary and Grammar

Nick Brieger & Alison Pohl

Level: Intermediate to Advanced CEF Level: B1 – C2

A reference and practice book for class or self-study. Divided into vocabulary and grammar topic sections.

• 30 vocabulary topic units cover key technical vocabulary drawn from professional activities and company profiles

• 20 grammar topic units review core grammar uses in technical contexts

• grammar glossary explaining key grammatical terms

• Vocabulary glossary of 1,500 key technical terms • Answer key

Financial English 978 1 1118 3264 3

Technical English 978 1 9027 4176 5

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ngl.cengage.com18

NATURAL BUSINESS ENGLISHAuthentic language for business today

Bill Mascull

Level: Upper Intermediate to Advanced • CEF Level: B2 – C1

Natural Business English presents and practises not only essential business vocabulary and expressions, but also natural business language using idiomatic expressions and metaphorical language. This book is designed to help learners to understand this language, and to practise using it in appropriate ways to improve their fluency.

Natural Business English can be used in class or for self-study. It is suitable for people studying business English, doing courses with a business English component at university or equivalent level, as well as those already working who need English in their careers.

Natural Business English covers both essential and natural business language that will lead to students’ fluency in the following key areas:

• Units 1-4 look at people, leaders, organisations and mergers and acquisitions

• Units 5-8 cover manufacturing, retailing, services and business operations• Units 9-12 deal with products and customers, marketing and strategy• Units 13-16 look at research and development, human resources,

accounting and finance • Units 17-20 deal with financial markets, economic information, the global

economy and the future of businessAfter each block of four units, there is a two-page review section. In each of these, there are sixty questions relating to language presented in the previous units. learners can consolidate learning, test themselves and use the answer key to check their progress.

Natural Business English contains a glossary of words and expressions, and is also accompanied by a cD with audio presentation of much of the language in the book. This input includes business people and business experts speaking, conversations, and research interviews, all of which help learners to improve their pronunciation as well as enrich their vocabulary.

natural Business English

Book with Audio cD 978 1 905085 72 9

For table of contents and sample pages visit www.deltapublishing.co.uk

Skills, Reference and Self-Study

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Skills, Reference and Self-Study

50 ways to improve your INTERCULTURAL SKILLSBob Dignen with James ChamberlainThis innovative title applies the theory of intercultural studies to the practice of communicating in English in a business and professional context.

This title comes from an EFl tradition and blends:• An understanding of culture • An understanding of communication across cultures • Focus on traditional situations but with greater

sensitivity to cultural/personal context• Examination of new areas such as team and

leadership to broaden beyond traditional EFl scope

Packaged with an Audio cD.

50 ways to improve your TELEPHONING AND TELECONFERENCING SKILLSKen TaylorWith the advent of sophisticated digital telephony technologies and the pressure on business people not to travel unnecessarily for environmental reasons, the importance of one-to-one phone calls and teleconferencing takes on a new dimension. This book provides a range of useful tips and tasks to help business people whose first language is not English prepare for that all-important phone call or teleconference meeting.

Packaged with an Audio cD containing extensive listening practice.

50 ways to improve your BUSINESS ENGLISH USING THE INTERNETEric BaberThe aim of this book is to develop specific English language skills frequently used online such as:• Reading and writing emails• Understanding websites• Taking part in online conferences and discussions

Also to introduce ways to use the Internet to continue improving English via news websites, podcasts to improve listening or setting up e-learning exchanges to practise speaking English with a native speaker, online.

50 ways to improve your PRESENTATION SKILLS IN ENGLISHBob DignenThis title will support those presenting internationally develop their language skills and presentation style to

be effective with a wide range of audiences. The book covers essential areas such as:• Preparing, structuring and closing presentations• cross-cultural communication• Why to present benefits not objectives• Building rapport with your audience• 10 ways to influence internationally• The value of improvisation

and finishes with detailed advice on question handling.

50 ways to improve your BUSINESS ENGLISHKen TaylorProvides instant ways to improve readers’ business English skills. The 50 ‘tips’ in this book include:• networking • Socialising • Presentations •Telephoning • Meetingscontaining a mixture of learning activities, the different learning styles allow students to concentrate on specific areas which work best for them.

For table of contents and sample pages visit ngl.cengage.com/50ways

50 ways series

50 ways to improve your Business English 978 1 9027 41 82 6

50 ways to improve your Presentation Skills 978 1 9027 41 86 4

50 ways to improve your Business Skills using the Internet 978 1 9027 41 89 5

50 ways to improve your Telephoning and Teleconferencing Skills 978 1 9059 92 06 5

50 ways to improve your Intercultural Skills 978 1 9027 41 85 7

50 WAYS TO IMPROVE YOUR… SERIESLevel: Intermediate to Upper Intermediate CEF Level: B1 – C1

The 50 ways to improve your… series provides a range of instant ways to improve your communications skills in business. Suitable for business people, language teachers, and trainers who wish to improve their communication skill competence through flexible and practical activities and thus ensure more successful business outcomes.

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Skill

s, R

efer

ence

and

Sel

f-St

udy DELTA BUSINESS

COMMUNICATION SKILLS

Level: Pre-Intermediate to Intermediate • CEF Level: B1 – B2

The Delta Business Communication Skills series is designed to help learners at pre-intermediate and intermediate level to master the key communication skills required in international business English today.

Each book in the series is designed for classroom use, but is also suitable for self-study.

Each book contains: A needs analysis to help learners to think about their

strengths and weaknesses in English and to identify and prioritise their learning needs

A learning journal to help students monitor their learning during the course

A review to help consolidate the language work students have done in each unit

A reference section listing the vocabulary and useful phrases covered in each unit

A resources section containing a range of photocopiable material

An answer key, including suggested answers, and transcripts

Audio cD

FEATURES

USING SOCIAL MEDIABy Louise Pile

NEW! Using Social Media is a brand new title in the series covering the key language and practising the relevant communication skills in the area of using social media for business.

Using Social Media helps learners of Business English to develop both the skills and the language required to contribute to different social media channels confidently and effectively in English for business purposes.

NEW FOR 2014

For tables of contents and sample units visit www.deltapublishing.co.uk

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Skills, Reference and Self-Study

Delta Business communication Skills

Business English language Practice 978 1 9050 8529 3

Meetings 978 1 9050 8518 7

Presenting 978 1 9007 8395 8

negotiating 978 1 9050 8513 2

Telephoning 978 1 9007 8379 8

Emailing 978 1 9007 8381 1

Socialising 978 1 9007 8394 1

Social Media 978 1 9050 8594 1

BUSINESS ENGLISH LANGUAGE PRACTICEGrammar and VocabularySusan Lowe, Louise PileBusiness English Language Practice aims to help learners of Business English develop the grammar and vocabulary needed to participate in business effectively. The book can be used to support the rest of the Delta Business communication Skills series, building on topics covered there, or can be used independently for grammar and vocabulary practice.

MEETINGSDavid KingEveryone has to attend meetings as part of everyday business life—and many of these meetings are conducted in English.

Meetings aims to help learners of business English develop the skills and language needed to participate in meetings where English is the medium of communication, whether listening to other participants, making points or acting as chair.

The book practises language and skills in the following areas:• Opening a meeting • Presenting information • Problem-solving • Explaining and clarifying • Agreeing and disagreeing • Summarising and closing

PRESENTINGSusan Lowe, Louise PileAt some time or other most of us have to make a presentation of some sort. Speaking to an audience can be a very challenging experience in one’s own language, let alone in a foreign one.

Presenting addresses both the skills and the language required for giving effective presentations.

The six units cover:• The first few minutes• Using equipment • Organising what you want to say• Maintaining interest• Dealing with problems and

questions• Summarising and concluding

NEGOTIATINGSusan Lowe, Louise PileBeing able to negotiate well is important in a wide range of business situations, from agreeing delivery terms with a supplier to discussing working conditions with your boss.

Negotiating focuses on the skills and language students need to be able to negotiate confidently and effectively in both formal and informal business situations.

The units cover:• Preparing to negotiate • Opening the negotiation • Making and reacting to proposals • Reaching agreement • Involving others • concluding the deal

TELEPHONINGSusan LoweTelephoning works with the skills and language required to conduct successful phone calls in English.

The units cover:• Focus on listening • Making calls • Receiving calls • Receiving and leaving messages • Dealing with problems • conference calls

E-MAILINGLouise PileE-mailing aims to develop both the skills and language needed to write effective business emails in English.

The units cover:• getting started • Structuring your message • Being clear and concise • choosing the right level of

formality • getting the tone right • checking before you send

SOCIALISINGDavid KingSocialising helps learners of business English to develop the skills and language needed to establish and build effective social relationships with present and future business partners.

The book practises language and skills in the following areas:• Opening a conversation • Making conversation • Building rapport • Entertaining • Making arrangements • leave-taking

Each book contains: Developing a strategy Dealing with risks Presenting information communicating online Promoting what you do getting and giving feedback

FEATURES

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Skill

s, R

efer

ence

and

Sel

f-St

udy PRESENTING IN ENGLISH

Mark Powell

Level: Intermediate to Upper Intermediate CEF Level: B1-B2

Presenting in English teaches students how to become successful presenters at conferences or meetings and is designed for students who need to use their English in front of audiences of any size. The course provides extensive practice activities at Intermediate to Upper Intermediate level and comes with audio cDs and answer key making it ideal for both class use and self-study.

NEW TO THIS EDITION• 2 Audio cDs included at the back of the book • Updated page design and unit introduction

Each book contains: The real language of professional speakers A comprehensive range of public speaking skills Techniques for handling an audience A unique attention to the structure and detail of rhetorical language

FEATURES

Presenting in English 978 1 1118 3227 8

THE LANGUAGE OF MEETINGSMalcolm Goodale

Level: Intermediate to Upper Intermediate CEF Level: B1 – C1

This book presents and teaches all the language needed to participate effectively in meetings. Ideal for self-study or class use, each flexible unit gives students the opportunity to practise what they have learnt while drawing on personal experience.

BUILD YOUR BUSINESS VOCABULARYJohn Flower

Level: Intermediate to Upper Intermediate CEF Level: B1 – C1

Build Your Business Vocabulary contains graded vocabulary exercises in a wide variety of business scenarios. An ideal complement to business English courses and can be used in class or for self-study.

Build Your Business Vocabulary 978 0 9067 1787 5

The language of Meetings 978 0 9067 746 2

Unit Topics:1. getting Started2. Exploiting Visuals3. Using Your Voice4. Basic Techniques5. Further Techniques6. Key language7. Handling Questions

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SUMMERTOWN READERSFictional readers to complement business courses or to enjoy as standalone extended reading materials.

Level: Pre-Intermediate to Advanced • CEF Level: A2 – C1

Summertown Readers are aimed at young adults/adults studying business English or using English at work. The storylines offer intrigue, murder and mystery to capture the reader and encourage reading for pleasure.

• Each reader is supported by an audio MP3 cD and comes with a unit glossary• Activities are on the website

ROOM SERVICEPre-Intermediate

James SchofieldThis is a collection of short stories of experiences when staying in a hotel. Adventure, disaster, funny and frightening.

SUPERSTARPre-Intermediate

Doug CampbellJohn decides to give up his office job for something more exciting—managing a pop band!

MEET ME IN BRAzIL Pre-Intermediate

Julie WoodwardIt’s a case of mistaken identity when businessman Mike carrington travels to Brazil on business.

PERIL IN VENICEIntermediate

James SchofieldAn exclusive Wellness centre near Venice is the holiday destination for an exhausted young executive. But is it as it should be?

THE TOP FLOORIntermediate

David EvansA chilling mystery unravels when Maha’s boss disappears on a business trip and she hears noises coming from the supposedly empty neighbouring office.

DOUBLE TROUBLEIntermediate

James SchofieldIdentical twins whose lives couldn’t be more different find themselves trading places.

EKATERINAUpper Intermediate

James Schofield“My name is Ekaterina. I am eleven years old. I am dead.” Who is she? What does it mean? This mysterious message continuously appears on the website of a mining company.

SINK OR SWIMUpper Intermediate

Andy CowleUnfairly sacked by an unpleasant boss he lost his savings, his house and almost his wife. What will the outcome be when Eddie comes face-to-face with his old boss?

AWAYDAY Intermediate

Chris FaramAn office ‘awayday’ tests more than the moral and physical strength of friends charlie, Driller and Beano.

Pre-Intermediate

Meet me in Brazil 978 0 4620 9880 7

Room Service 978 1 9059 9208 9

Superstar 978 0 4620 9876 0

Intermediate

The Top Floor 978 0 4620 9882 1

Peril in Venice 978 1 9027 4191 8

Double Trouble 978 0 4620 9881 4

Upper Intermediate

Sink or Swim 978 0 4620 9884 5

Awayday 978 0 4620 9883 8

Ekaterina 978 1 9027 4192 5

For a full synopsis of each story and a sample of the audio file visit NGL.Cengage.com/summertownreaders

Readers

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ngl.cengage.com24

HEAD OFFICE— Europe, Middle East, Africanational geographic learningcheriton House, north Way,Andover, Hampshire,SP10 5BE, UKTel: +44 (0) 1264 332424Fax: +44 (0) 1264 342762

REGIONAL OFFICES & REPRESENTATIVES —Europe, Middle East, Africa

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EUROPEliz HuntleyElT Sales Manager EuropeTel: +44 (0)1264 342840Mobile: +44 (0)7793 264606

GREECE & CYPRUSTania PsathaEastern Mediterranean Sales ManagerTel: +30 2109883156Mobile: +30 6943291048Email: [email protected]

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GERMANY, SWITzERLAND, CzECH REPUBLIC & SLOVAKIATim PearseElT Sales ExecutiveTel: 00420 605842547Email: [email protected]

MIDDLE EASTDoruk DenkelHead of Middle East Sales Mobile (UAE): +971.50.351.7469Email: [email protected]

Tom KelleyAcademic consultantMobile: 971 (0)56 774 7224Email: [email protected]

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NATIONAL GEOGRAPHIC LEARNING OFFICESTo place an order or to request samples, please contact your local representative

Contact Offices

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Contact O

ffices

HEAD OFFICE—AsiaCengage Learning Asia Pte. Ltd.

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REGIONAL OFFICES—Asia CHINA

CHINAcengage learning Asia Pte. ltd.(Beijing Representative Office)Room 1201 South Tower cRaycom Info Tech Parkno 2 Kexueyuan South Road,Haidian DistrictBeijing 10090, chinaTel: + 86 10 8286 2095/2096/2097Fax: + 86 10 8286 2089Email: [email protected]: www.cengage.com.cn

HONG KONGcengage learning Hong KonglimitedUnit 808-810 8/F, Tins Enterprisescentre777 lai chi Kok Road,cheung Sha Wan, Kowloon, HongKongTel: +852 2612 1833Fax: +852 2408 2498Email:[email protected]

INDIA & THE INDIAN SUBCONTINENTcengage learning India Pte. ltd.418 F.I.E. Patparganjnew Delhi 110 092, IndiaTel: + 91 11 4364 1111Fax: + 91 11 4364 1100Email: [email protected]: www.cengage.co.in

INDONESIAPT. cengage learning IndonesiacOSA Building, 2nd FloorJalan Tomang Raya no.70Jakarta Barat, 11430IndonesiaTel: (62) 21 569 58815Fax: (62) 21 569 52371Email:[email protected]

JAPANcengage learning K.K.5F, 2nd Funato Building1-11-11 Kudankitachiyoda-kuTokyo 102-0073JapanTel:+ 81 3 3511 4390Fax: +81 3 3511 4391Email: [email protected]: www.cengage.jp

KOREAcengage learning Korea ltdSuite 1801, Seokyo Tower Building,353-1, 22 Seokyo-Dong Mapo-gu,Seoul 121-837, KoreaTel: +82 2 322 4926Fax: +82 2 322 4927Email: [email protected]

MALAYSIAcengage learning Asia Pte. ltd.(Malaysia Branch) co. Reg. no:993622Kno. 4 Jalan PJS 11/18, Bandar Sunway46150 Petaling JayaSelangor, MalaysiaTel: (60) 3 5636 8351/52Fax: (60) 3 5636 8302Email:[email protected]

PHILIPPINES/OCEANIAcengage learning Asia Pte. ltd.(Philippines Branch)Unit 2105-2106 Raffles corporatecenterEmerald AvenueOrtigas center, Pasig cityPhilippines 1605Tel: (63) 2 915 5290 to 93Fax: (63) 2 915 1694Email:[email protected]

TAIWANcengage learning Asia Pte. ltd.(Taiwan Branch)9F-1 no.87 cheng chou RDTa Tong District, 103 TaipeiTaiwanTel: +886 2 2558 0569Fax: +886 2 2558 0360Email: [email protected]: www.cengage.tw

THAILAND/INDOCHINAcengage learning (Thailand) limited408/32 Phaholyothin Place Building8th Floor, Phaholyothin Avenue,Samseannai, PhayathaiBangkok 10400,ThailandTel: +66 2 619 0433-5Fax: +66 2 619 0436Email:[email protected]

VIETNAMcengage learning Asia Pte. ltd.(Vietnam Representative Office)Suite 1011, Zen Plaza53-56 nguyen Trai Street, District 1Ho chi Minh cityVietnamTel: (848) 39257 880Fax: (848) 39257 881Email:[email protected]

REGIONAL OFFICES - AUSTRALIA

AUSTRALIAcengage learning Australianational geographic learninglevel 7, 80 Dorcas StreetSouth MelbourneVIc 3205Tel: +61 3 9685 4258Fax: +61 3 9685 4298Email: [email protected]

HEAD OFFICE—United States

cengage learningnational geographic learning20 channel center StreetBoston, MA 02210Tel: 877 633 3375Fax: 800 487 8488Visit: ngl.cengage.com, click‘contact Us’

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