PUSAT DAY A PENGELUARAN NEGARA National …ilmuonline.mpc.gov.my/elmu-cis/document/EnhancementProgrammes/1… · Kaedah-Kaedah Latihan Soal/jawab dan perbincangan adalah ditekankan

F1 0000054013

NATIONAL Productivity Corporation - [productivity and qualityenhancement programmes].

PUSAT DAY APENGELUARAN

NEGARANational Productivity

Centre

PRODUKTIVITI

TRAININGPROGRAMME1987

PUSAT DAYAPENGELUARAN

NEGARANational Productivity

Centre

HZW

H

a

C/3td ^SoPS

PRODUKTIVm

54013

CONTENTPengenalanIntroductionManagement Accounting SectionSales & Marketing Section

147

14Personnel Development Section— Management Development Programme— Industrial Relations Programme— Quality Control Circles ProgrammeIndustrial Engineering SectionLow Cost Automation SectionInstitute of Hotel and Tourism ManagementWilayah Utara, Pulau PinangWilayah Pantai Timur — KuantanWilayah SelatanWilayah SarawakWilayah SabahCalendar of Course 1986Facilities of National Productivity Centre (NPC)

22354559828799

1O21O51O8111114123

Location of NPC

PENCENALANPusat Daya Pengeluaran Negara

Pusat Daya Pengeluaran Negara telah ditubuhkan pada tahun 1962sebagai satu projek bersama di antara Kumpulan Wang Khas Bangsa-Bangsa Bersatu dengan Kerajaan Persekutuan, dan Organisasi BuruhAntarabangsa sebagai Pentadbirnya.

Dalam tahun 1966 Akta (Memperbadankan) Majlis DayaPengeluaran Negara Bilangan 19 telah diluluskan oleh Parlimen dan Ma-jlis menjadi sebuah badan yang berkuasa sendiri mulai daripada Ihb.Mac, 1966. Akta ini dipinda oleh Akta (Pindaan) (Memperbadankan) Ma-jlis Daya Pengeluaran Negara 1975 (Akta A305 tahun 1975) sejajardengan usaha-usaha perkembangan Pusat ini. Ahli-ahli Majlis adalahdilantik oleh Menteri Perdagangan dan Perindustrian.

Pusat ini diberi bantuan oleh Kerajaan sehingga sampai kepadamasa ia boleh berdikari.

ObjektifDi antara objektif-objektif Pusat Daya Pengeluaran Negara ialah:-

• meninggikan mutu pengurusan termasuk penyeliaan di semuaperingkat;

• fnemperbaiki kecekapan perjalanan perusahaan dengan memberiperhatian khusus kepada kaedah meninggikan produktiviti, memper-baiki kualiti dan pengeluaran, pengurusan kos dan membina per-hubungan baik di antara pekerja dan pengurusan;

• mengendalikan latihan dan rancangan seumpama yang sebaik-baik-nya untuk memenuhi kehendak tempatan.

Kaedah-Kaedah LatihanSoal/jawab dan perbincangan adalah ditekankan. Latihan secara

tidak formal dalam bentuk syarahan, perbincangan sindiket dan kajiankes boleh membawa kepada suasana latihan yang sesuai bagi orangdewasa. Kakitangan Pusat juga mengadakan lawatan susulan untukmemberi panduan dan bantuan lanjut; terutamanya mengenai projekpraktikal yang dijalankan di kilang oleh peserta-peserta kursus. Kajiankes dan latihan-latihan memainkan peranan penting di dalam perbin-cangan sepanjang kursus dijalankan. Kursus-kursus diperlengkapkandengan filem-filem yang berkaitan dengan pengurusan, sessi 'role play'.

perakam video, makmal komputer dan lawatan sambil belajar. Waktukursus adalah dart 9.00 pagi hingga 4.0O petang.

Permohonan Mengikuti KursusPermohonan bag! mengikuti kursus-kursus hendaklah dibuat

dengan memenuhi borang soal-selidik Pra-Kursus yang dllampirkan.Pemohon hendaklah mempunyai pengalaman yang berkaitan dengankursus yang dipilih. Pilihan akan dibuat berdasarkan maklumat yangterdapat di borang soal-selidik Pra-Kursus yang tersebut. Borang-borangdan pembayaran hendaklah dikembalikan dalam masa 2 minggusdbelum kursus dijalankan. Untuk menentukan penyertaan, pemohon-pemohon dinasihatkan supaya membuat permohonan awal.

Cek-cek berpalang hendaklah dibuat atas nama Pengarah PDPN.

Sijil-SijilPDPN mengeluarkan sijil kehadiran kepada setlap peserta yang

menyertai semua sessi di dalam setiap kursus latihan.

Maklumat LanjutRisalah-risalah PDPN, borang tambahan soal-selidik Pra-Kursus dan

maklumat selanjutnya boleh didapati dari:Pegawai Perhubungan Awam,Pusat Daya Pengeluaran Negara,Peti Surat 64,469O4 Petaling Jaya.Tel: 03-7557266Telex: MA 36312

KuantanKetua Wilayah Pantai Timur,Bangunan Percetakan,Tingkat Pertama,Jalan Besar,250OO Kuantan.Tel: 09-523022/523114

Pulau PtaangKetua Wilayah UtaraNo. 57, Jalan MacAlister,104OO Pulau Pinang.Tel:O4-37O311

Johor BahruKetua WUayah SelatanTingkat 13, Kompleks Tun Abdul Razak,Peti Surat 105, Jalan Ah Fook,80710 Johor Bahru.Tel: 07-221589/220560

KuchingKetua Wilayah SarawakTingkat 1, Bangunan Yayasan Sarawak,Peti Surat 2679. Jln. Tun Hj. Openg,93752 Kuching,Sarawak.Tel: 082-56844/56941

Kota KinabaluKetua Wilayah SabahTingkat 7, Bangunan Ibu Pejabat Penerangan,Jalan Tunku Abdul Rahman, Beg Berkunci 138,88000 Kota Kinabalu,Sabah.Tel: 088-222245

Laln-lain• Pusat Daya Pengeluaran Negara juga bersedia untuk mengendallkan

kursus pengurusan yang tidak tersenarai di dalam program latlhandan juga kursus suaikhas atas permintaan mana-mana organisasi.

• Ceramah Filem dalam berbagai aspek pengurusan boleh juga di-rundingkan dengan yuran yang berpatutan.

INTRODUCTIONThe National Productivity Centre of Malaysia

National Productivity Centre was established in 1962 as ajoint pro-ject by the United Nations Special Fund and the Federal Governmentwith the International Labour Organisation as the executive agency.

In 1966 the National Productivity Council (Incorporation) Act No.19 was passed by Parliament and the Council became an-autonomousbody effective as from 1st March 1966. The Act was subsequentlyamended by the National Productivity Council (Incorporation) (Amend-ment) Act 1975 (Act A305 of 1975) to keep in line with the expandingactivities of the Centre. The members of the Council are appointed bythe Minister of Trade and Industry.

The Centre is subsidised by the government until such time as itbecomes self-supporting.

ObjectivesAmong others, the objectives of the National Productivity Centre are:

• raising standards of management including supervision at all levels;• improving efficiency of industrial operations with particular reference

to methods of increasing productivity, of improving quality and output,of reducing costs and developing constructive labour/managementrelations:

• initiating training and other programmes that would best serve specificand local requirements of the country.

Method of InstructionQuestions/answers and discussions are emphasised. Informal in-

struction in the form of lectures, syndicate discussions and case studiescreates an atmosphere conducive to adult training. The Centre's staffalso carry out follow-up visits to give further guidance and assistance,particularly in the case of in-plant practical projects being carried outby the course participants. Case studies and exercises play a central partin discussions throughout the courses. The courses are supplementedwith relevant management films, role play sessions, video recordings,computers and study visits. Course hours are from 9.00 am. to 4.00 p.m.

Admission for CoursesApplication for admission should be made on the Pre-course Ques-

tionnaire form attached at the end of this brochure. Applicants shouldhave some experience in the particular subject relevant to the course.Selection is based on the information contained in the Pre-Course Ques-tionnaire forms, which are to be returned two weeks before the coursecommences together with the relevant fees. Applicants are advised toapply early to avoid disappointment.

Cheques should be made payable to the Director, National Produc-tivity Centre and crossed 'A/C Payee Only'.

CertificatesThe Centre issues a certificate of attendance to every participant

who attends all the sessions of each training course.

Further informationThe Centre's brochures, additional Pre-course Questionnaire forms

and further information can be obtained from:Public Relations Officer,National Productivity Centre,P.O. Box 64, 46904 PetaHng Jaya.Tel: 03-7557266 (15 lines)Telex: MA 36312

KuantanRegional Head Officer,Wilayah Pantai Timur, Bangunan Percetakan,Tingkat Pertama, Jalan Besar, 25000 Kuantan.Tel: 09-523022/523114

Pulau PlnangRegional Head Officer,Wilayah UtaraNo: 57, Jalan MacAlister, 10400 Pulau Pinang.Tel: 04-370311

Johor BahruRegional Head Officer,Wilayah SelatanTingkat 13, Kompleks Tun Abdul Razak,Peti Surat 105, Jalan Ah Fook,80710 Johor Bahru.Tel: 07-221589/220560

KuchlngRegional Head Officer,Wilayah Sarawak,Tingkat 1, Bangunan Yayasan Sarawak,Peti Surat 2679, Jalan Tun Haji Openg,93752 Kuching. Sarawak.Tel: 082-56844/56941

Kota KinabaluRegional Head Officer Wilayah SabahTingkat 7, Bangunan Ibu Pejabat PeneranganJalan Tunku Abd. Rahman, Beg Berkunci 138,88OOO Kota Kinabalu, Sabah.Tel: 088-222245

Others• The National Productivity Centre also undertake to conduct

management courses not listed in the training programme and tailor-made courses on request by any organisation.

• Film talks on various aspects of management can also be arrangedfor a nominal fee.

MANAGEMENT ACCOUNTING SECTIONSynopsis of Courses

MA 1 INTRODUCTION TO ACCOUNTING PRACTICES

ObjectivesOn completion of the course:1. The participants will understand the principles that are used in

accounting.2. They should be able to record accounts systematically, following

principles of accounting.3. They should be able to prepare and analyse financial statements.

Content• Classification of Accounts• Double Entry Principle• Journals and Ledgers• Trial Balance• Profit and Loss Accounts• Balance Sheet• Manufacturing Accounts• Depreciation• Stock Valuation• Bank Reconciliation• Cash Budgeting• Financial Statement Analysis.

Who should AttendThis course is suitable for:

(i) Junior personnel who are directly and indirectly involved inaccounting functions such as accounts clerks and book-keepers,

(ii) Those with no knowledge of accounting.

Duration: 5 days

MA 2 BASIC ACCOUNTING FOR EXECUTIVES

Objectives:On completion of the course:

1. Participants would have a good grasp of accounting principles.2. They should be able to read and understand accounting statements.3. They should be able to analyse and interprete financial statements.4. They should be able to apply marginal costing technique for decision

making.

Content:• Understanding Financial Statements• Analysis of Financial Statements• Costing• Marginal Costing• Budgeting• Project evaluation

Who Should AttendAll non-financial executives/managers who would like to seek an

exposure to accounting.

Durations: 5 days.

MA 3 INTRODUCTION TO COSTING

ObjectivesOn completion of the course, participants should be able to:

1. Identify the cost elements involved in their functional areas.2. Distinguish product cost — made up of material, labour and over-

head costs.3. Apply the knowledge in practical situations to derive maximum cost

benefit, and control costs.

Content• Introduction to Costing• Material Costing• Labour Costing• Overheads• Costing System

Who should AttendThis programme focusses on product costing and would interest

non-financial executives in marketing, production and other functions.This course begins with the very first step and assumes that participantsdo not have costing-background.

Duration: 3 days

MA 4 CASH FLOW MANAGEMENT

ObjectivesOn completion of the course:

1. The participants should be able to apply the knowledge on how tosolve cash flow problems.

2. Participants are exposed to the methods of solving cash flowproblems.

Content• Cash Flow Control• Methods of Cash Generation• Management responsibilities in solving Cash Flow Problems

Who Should AttendThis course is ideal for all senior or middle level executives/managers

who are directly or indirectly involved in cash flow management.

Duration: 2 days

MA 5 BUDGETARY CONTROL

ObjectivesOn completion of the course, participants should be able to:

1. Grasp the principles of budgeting.2. Using "budgets" as a control tool.3. Prepare burfgets.

Content• Basic Principles and Objectives of Budgetary Control• Preparation of Budgets

• master budget• sales budget• production budget• capital expenditure budget• administrative cost budget• cash budget

• standard Costing• operation of the Budget

Who should AttendThis course examines the "budget" as a control tool and is suitable

for those involved in the preparation of budgets especially executiveswithout financial training.

Duration: 3 days

MA 6 UNDERSTANDING AND INTERPRETATION OF FINANCIALSTATEMENTS

ObjectivesOn completion of the course:

1. Participants should be able to read and understand FinancialStatements.

2. They should be able to analyse and interprete Financial Statements.

Content• Basic Accounting Principles• Understanding Financial Statements (Profit and Loss Account and

Balance Sheet)• Interpretation of Financial Statements

Who Should AttendNon-financial executives and managers, who would like to seek an

exposure to accounting.

Duration: 2 days

MA 7 COSTING TECHNIQUES AND METHODS

ObjectivesOn completion of the course participants should be able to:

1. Identify the nature of the cost elements in his functional area.2. Identify the costing techniques appropriate to his needs.3. Apply the costing techniques in his organisation.

Content• Principles of Cost Accounting• Contract Costing• Operating Costing

10

• Process Costing• Marginal Costing• Standard Costing

Who Should AttendThis is a more advanced course on costing. It is an extension of

Introduction to Costing. It is directed to non-financial personnel inmarketing, production and other functions.

Duration: 3 days

MA 8 PENGENALAN PERAKAUNAN

Objektlf KursusPada akhir kursus:1. Peserta-peserta akan faham prinsip-prinsip asas perakaunan.2. Peserta-peserta akan mempunyai keupayaan merekod urusniaga-

urusniaga dengan sistematik dan betul mengikut prinsip-prinsipperakaunan.

3. Peserta-peserta juga akan mempunyai keupayaan dalammenyediakan penyata-penyata kewangan.

Kandungan Kursus• Prinsip-prinsip Perakaunan• Pengkelasan Akaun• Sistem Catitan Bergu (debit dan kredit)• Jernal. Lejer dan Timbang Duga• Penyediaan Penyata Kewangan• Kaedah Mengira Susutnilai• Kaedah Penilaian Inventori atau Stok• Penyelarasan Penyata Bank• Akaun Perkilangan• AHran Wang Tunai

PesertaKursus ini adalah sesuai untuk:

i. Kakitangan rendah yang terlibat secara langsung atau tidaklangsung di dalam perakaunan.

li. Kakitangan lain yang tidak mempunyai pengetahuan asasdalam perakaunan.

Tempoh: 5 hari

11

MA 9 TATABUKU PRAKTIKAL AND AKAUN

Objektif KursusPada akhir kursus:1. Peserta-peserta akan faharn prinsip-prinsip asas perakaunan.2. Peserta-peserta akan berupaya dalam merekodkan urusniaga-

urusniaga dengan sistematik dan mengikut prinsip-prinsipperakaunan yang betul.

3. Peserta akan boleh menyediakan penyata-penyata kewangan.

Kandungan kursus• Prinsip-prinsip Asas Perakaunan• Pengkelasan Akaun• Sistem Catitan Bergu (debit dan kredit)• Buku-buku Jualan dan Belian• Jernal, Lejer dan Timbang Duga• Buku Tunai dan Buku Wang Runcit• Penyediaan Penyata Kewangan — penyata untung rugi

— kunci kira-kira• Susutnilai• Penilaian Inventori atau Stok• Penyelarasan Penyata Bank• Akaun Perkilangan

PesertaKursus ini sesuai untuk:

i. Kakitangan baru dan lama di peringkat rendah yang terlibatsecara langsung di dalam urusan-urusan akaun di sesebuahorganisasi.

ii. Kakitangan lain yang tidak mempunyai latar-belakangperakaunan tetapi mempunyai minat dalam perakaunan

Tempoh: 5 hari

12

MANAGEMENT ACCOUNTING PROGRAMMEVenue: PDPN Petaling Jaya

No.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

Course

Introduction to AccountingPractices (5 days)

Basic Accounting forExecutives (5 days)

Pengenalan Perakaunan(5 days)

Cash Flow Management(2 days)

Understanding andInterpretation of FinancialStatements (2 days)

Introduction to Costing(3 days)

Tatabuku Praktlkal danAkaun {5 days)

Budgetary Control (3 days)


Pengenalan Perakaunan(5 days).

Costing Techniques &Methods (3 days)

Date

Feb. 16-20

March 16—20

April 6-10

April 20—21

June 9—10

June 22—24

July 13—17

Sept. 28—30

Aug. 17—21

Oct. 12—16

Nov. 17—19

ProgrammeManager

Hussin Mat Isa

Fred Lew

Mustafa Hashim

Teo Ten

Fred Lew

Mustafa Hashim

Hussin Mat ISa

Fred Lew

Mustafa Hashim

Hussin Mat Isa

Teo Ten

Fee($)

300.00

350.00

250.00

140.00

140.00

180.00

2OO.OO

210.00

300.00

250.00

210.00

13

SALES & MARKETING SECTIONSynopsis of Courses and Talks

SM 1 EFFECTIVE SELLING SKILLS

Objective:The objective is to expose to participants the various important prin-

ciples of selling and also to help them develop a systematic approachin making sales.

Content• Principles of Selling• Systematic Approach to Selling• Opening the Sale• The Sales Presentation• Closing the Sale• Overcoming Sales Objections• Credit Control and Bill Collection• Sales Presentations through Video

Who Should Attend:All sales personnel especially those involved in selling consumer

goods and services.

Duration: 4 days

SM 2 ADVANCED SELLING SKILLS

Objective:The objective is to expose to experienced sales personnel more in-

depth knowledge on sales that can enhance their performance.

Content:• Techniques of Negotiation• Exercises and role play in Negotiation• Body Language in Selling• Transactional Analysis and Selling

14

Who Should Attend:All experienced sales personnel will find this course beneficial. Also

participants who have attended NPC's Salesmanship and Effective Sell-ing courses will find this course an advanced follow-up.

Duration: 2 days

8M 3 MANAGEMENT OF SALES FORCE

Objective:The objective is to help sales management personnel develop and

organise an approach in dealing with problems they encounter in manag-ing their sales force and other functional responsibilities in planning,directing and controlling the total sales operations in the company. Thecourse highlights the skillful use of major methods, techniques and toolsin solving various problems.

Content:• Responsibilities of Sales Management• Selection, Training and Development of the Sales Force• Motivation of the Sales Force• Sales Quota Fixation• Conducting Sales Meetings• Evaluation and control of Sales Activities• Counselling of Salesmen

Who Should AttendSales managers, sales executives, sales supervisors who are involved

in planning, directing and controlling the sales operation will benefitfrom this course.

Duration: 4 days

SM 4 INTRODUCTION TO MARKETING MANAGEMENT

Objective:To acquaint sales and marketing personnel with various marketing

concepts and tools. This course also sharpens the skill of marketing ex-ecutives in handling problems in the face of keen competition and dif-ficult times.

15

Content:• The Marketing Plan• Marketing Mix; Price, Product, Promotion & Distribution• Marketing Research• Sales Forecasting

Who Should Attend:This course is very suitable to all sales and marketing personnel who

inlend lo obtain a basic foundation of marketing.

Duration: 4 days

SM 5 MARKETING STRATEGY

Objective:The objective is to enable participants to understand and formulate

marketing strategies to achieve the corporate objectives.

Content:• Corporate Planning• Marketing Strategy• Strategy Options• Marketing Mix Tactics• Implementation of Marketing Plan

Who Should Attend:All Sales and Marketing Executives who are involved in strategy for-

mulation and implementation.Participants should already have knowledge of basic marketing con-

cepts as the course will be concerned with practical applications andstrategies rather than descriptive issues.

Duration: 2 days.

SM 6 EXPORT PROCEDURES AND DOCUMENTATION

Objective:This course provides comprehensive information on the mechanics

of conducting export business within the broad framework of govern-ment policy and procedures.

16

Content:• How to Develop an Export Market• Controlling and Regulatory Requirements• Export Incentives• Export Payment Terms• Incoterms• Export Costing and Pricing• Case Study• Export Insurance• Clearance of Export Cargo; Role of Customs and Port Authority• Export Documentation

Who Should Attend:Businessmen, entrepreneurs, managers and executives who are in-

terested in export business and understanding the documentation ofexporting.

Duration: 4 days

SM 7 IMPORT PROCEDURES AND DOCUMENTATION

Objective:The objective is to provide comprehensive information on the techni-

ques of importing merchandise into Malaysia, the procedures inciden-tal thereto and the documents used at various stages of importtransactions.

Content:• The Import Business• Import Documentation• Import Financing• Import Payment Terms• Incoterms• Insurance• Shipment of Import Cargo• Role of Port Authority and Customs

Who Should Attend:This course is suitable for all who wish to acquire knowledge of im-

porting. Those who handle import shipments in agency houses,

17

manufacturing establishments, government and semi-government in-stitutions, banks etc, will also benefit from this course.

Duration: 3 days

SM 8 FILM TALK (2 HOURS)i) A film talk on "Who killed the sale?"

Objective:To impart the central message to all employees that each and

everyone plays an important role in achievement of the company'sobjectives.

Content:• Importance of Inter-departmental Cooperation• Communication within the Company• Servicing the Customer.

Who Should Attend:This film talk is very useful to all employees who come in constant

contact with customers. Sales personnel, receptionists, telephoneoperators, service department personnel and similar categories ofemployees will find this film talk stimulating & beneficial.

Film Talk — (2 hours)ii) A film talk on "Telephone courtesy".

Objective:To impart courtesy techniques and good customer relations

techniques.

Who Should AttendSecretaries, telephone receptionists and sales staff will find this film

talk useful.

Film Talk — (2 hours)iii) A film talk on "Handling customer's complaints".

Objective:To show participants the various techniques to handle customer's

complaints and build up good customer relations.

18

Who Should Attend:All personnel who are in contact with customers.

SM 9 PENGENALAN PENGURUSAN PEMASARAN

Tujuan:Jentera pemasaran merupakan perkara pokok yang perlu diam-

bilkira dalam sesuatu perniagaan. Kehendak pengguna yang sentiasaberubah dan penciptaan keluaran baru yang pelbagal memaksaorganisasi bersedia terhadap'operas! pemasaran supaya kekal dlnamik.

Kursus ini memperkenalkan kepentingan konsep dan teknlkpemasaran moden. Para peserta akan didedahkan dengan pengetahuanasas pemasaran, mengenalpasti peluang-peluang yang ada dan mengen-dalikan masalah-masalah pemasaran.

Kandungan Kursus:• Konsep Pemasaran• Gabungan Pemasaran• Penetapan Harga• Promosi• Pengedaran• Polisi Barangan• Ramalan Jualan• Penyelidikan Pemasaran• Rancangan Pemasaran• Strategi Pemasaran

Peserta:Kursus Ini sesuai sekali kepada kakitangan jualan dan pemasaran.

Tempoh: 4 had

SM 1O PENYELIDIKAN DAN PENGANALISAAN PEMASARAN

Tujuan:Kursus ini akan mendedahkan para peserta kepada aspek-aspek di

dalam tatacara penyelidikan dan pengumpulan data.Penekanan yang lebih akan dibuat di dalam aspek statistikal, di

mana peserta akan diterangkan bagaimana hendak memproses dan

19

menganalisa sesuatu data. Ini adalah penting kerana keputusan yanglebih tepat boleh dibuat dan trend pasaran boleh dilihat dengan jelas.

Kandungan Kursus:• Proses dan Rangka Penyelidikan• Teori Persampilan• Kaedah-kaedah Persampilan Data• Menyusun dan Menganalisa Data• Hitung Panjang• Penyebaran Korelasi• Kajian Kes• Latihan

Peserta:Kursus ini amat sesuai untuk individu atau kakitangan yang terlibat

di dalam penyelidikan pemasaran di mana peserta akan diberi latihandan kajian kes untuk menambah kefahaman mereka.

SM 11 PERHUBUNGAN AW AM

Tujuan:Tujuan kursus ini adalah untuk memperkenalkan konsep-konsep

perhubungan dan pengalamannya secara sistematik. terutamadalam menghadapi tingkahlaku publik yang berbagai-bagai.Pengamalan perhubungan awam yang baik akan dapat membantumenaikkan imej sesebuah organisasi itu.

Kandungan Kursus:• Deflnasi Perhubungan Awam• Proses Perhubungan Awam• Identiti Korporat dan Imej Korporat• Kajian Kes• Latihan

Peserta:Mereka yang mempunyai tugas-tugas yang berkaitan dengan publik

dan perhubungan awam akan mendapati bahawa kursus ini memberimenafaat kepada mereka.

Tempoh: 3 hari.

20

SALES & MARKETING PROGRAMMEVenue: PDPN Petaling Jaya

No.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

Course

Effective Selling Skills(4 days)

Management of Sales Force(4 days)

Export Procedures &Documentation (4 days)

Advanced Selling Skills(2 days)

Marketing Strategy (2 days)

Import Procedures &Documentation (3 days)

Film Talk (2 hours)

(I) Who Killed the Sales

(li) Telephone Courtesy

(ili) Handling CustomersComplaints

Perhubungan Awam (3 days)

Penyelidikan danPenganalisaan Pasaran(5 days)

'Pengenalan PengurusanPemasaran (4 days)

Date

Feb. 23—26July 20—23

March 16-19Nov 16—19

June 15—18

30 Nov- 1 Dec

Aug 17—18

Sept. 21—23

March 27

July 3

Oct. 23

March 2—4July 27—29Nov 9- 11

April 20—24Sept 7— 11

June 22—25

ProgrammeManager

Lee Saw HoonChan Kum Siew

David KuangChan Kum Siew

David Kuang

Lee Saw Hoon

Chan Kum Siew

Ahmad Nasar

Lee Saw Hoon

David Kuang

Chan Kum Siew

Mohd. TaibAnuwar PandakAzman Zakaria

Mohd. TaibAhmad Nasar

Azman Zakaria

Fee($)

240.0O240.00

280.00280.00

280.00

180.00

200.OO

210.00

20.00

20.OO

20.0O

180.00180.0O180.00

250.00250.00

240.00

21

PERSONNEL DEVELOPMENT SECTIONMANAGEMENT DEVELOPMENT PROGRAMMESynopsis of Courses

MD 1 LEADERSHIP & HUMAN RELATIONS FOR MANAGERS

ObjectivesThe course is designed for managers and aims to provide them with

a better understanding of the nature and principles of modern leader-ship and human relations, ways and means to execute them and theresults to be achieved.

It seeks to train participants of the course to Execute leadership func-tions according to democratic procedures and methods.

ContentThis course discusses various important topics pertaining to leader-

ship and human relations, some of which are:• Leadership and Leadership Styles• Resistance to Change• Problem Solving and Decision — Making• Case Study on Human Relations• Foundations of Good Human Relations

Who Should AttendThe course is very useful to managers at all levels.

Duration: 5 days

MD 2 INTRODUCTION TO PERSONNEL MANAGEMENT

Objective:The main objective of this course is to familiarise and improve the

knowledge of participants in personnel management.It is also designed to improve the skills of Personnel Managers.

ContentThe topics discussed are:

22

• Personnel Functions• Recruitment• Induction• Manpower Development and Training• Welfare• Performance Appraisal• Job Evaluation.

Who Should AttendThe course is designed for executives with technical background

who are currently involved in personnel management. It is also suitablefor Personnel Executives who have newly acquired this post or anyothers in managerial capacity and interested in familiarising themselveswith personnel management.

Duration: 5 days

MD 3 TRAINING METHODOLOGY (MODULE 1 — AIDS ANDMETHODS)

Objective:The objective of this course is to familiarise participants with a varie-

ty of training methods. It demonstrates the use of audio visual aids andenables participants to use these aids and methods effectively in thesetraining sessions.

Content• The Importance of Training in an Organisation• The Learning Process• Use of Visual Aids• The Use of Case Studies in Training• In Basket Exercise• Role Plays

Who should AttendThis course is suitable for managers who are responsible for con-

ducting courses in their organisations. Managers who wish to familiarisethemselves with training techniques may also participate in the course.

Duration: 5 days

23

MD 4 TRAINING METHODOLOGY (MODULE H — PLANNING ANDEVALUATION OF TRAINING PROGRAMMES)

ObjectiveThis course is designed to familiarise and improve the knowledge

of participants with the various aspects of training especially in the areaof planning and evaluation.

It is also designed to improve the manager's skills in running aneffective training department.

Content• The Training Function and Policy• Determining Training Needs• Planning a Training Programme• The Administration of a Training Programme• Planning Your Training/Conference Room• Evaluation of Training.

Who Should AttendThis course is useful to persons in charge of training. Managers who

are in addition to their normal functions performing or supervising thetraining functions will also find the course useful.

Others in managerial capacity and in familiarising themselves withtraining and its related activities will also benefit.

Duration: 5 days

MD 5 STAFF SELECTION SKILL AND TECHNIQUES

ObjectiveThe objective of the course is to ensure the participant of a

systematic approach to staff selection. Emphasis is placed on interview-ing skills and questioning techniques. Preparation of a job advertisement,structuring the job description and person specification are alsohighlighted in this course.

Content• The Selection Process• Sources of Recruitment• Preparation of a Job Advertisement• The Job Description and Person Specification

24

• Evaluating Written Applications• The Employment Interview• Questioning Techniques• Listening Skills• Handling Difficult Applicants• The Job Offer

Who Should AttendThis course is useful for Personnel Executives, Office Administrators

and Department Heads who are engaged in the decision to employ.

Duration: 5 days

MD 6 MOTIVATION AND JOB SATISFACTION

ObjectiveThe course aims at giving managers an insight into the attitudes,

needs and motivation of the employees on the job and the effect of theseon their performance. The course provides useful guidelines for amanager to understand people and to motivate them to higher standardsof productivity.

Content• The Nature of Attitudes• Attitude Formation• Attitude Change• Employees Needs• Various Approaches to Motivation• Job Satisfaction• Job Enrichment

Who Should AttendThe course is suitable to all levels of management and supervisors

whose job requires them to interact with and motivate other personnel.

Duration: 5 days

MD 7 INTERPERSONAL COMMUNICATION

ObjectiveThe aims of this course is to discuss with participants the importance

25

of effective communication and its consequences in business andindustry.

It seeks to make participants more sensitive to others by improv-ing their listening and observing skills which are usually taken forgranted in the verbal communication process.

Content• Importance of Communication in an Organisation• The Communication Process• Body Language• Barriers to Communication• Overcoming Barriers to Communication• Feedback• Listening skills

Who Should AttendThe course is suitable for managers at all levels whose effectiveness

is dependent upon well planned and systematic communication.

Duration: 3 days

MD 8 MANAGEMENT FOR MANAGERS

ObjectiveThe course is designed to increase the knowledge and understan-

ding of participants in the area of management principles and practices.Another objective of the course is to increase participants effec-

tiveness in managing people in organisation through understanding theimportant role they play within the organisation.

Content• Introduction to Management Principles and Process• The Management Functions• Understanding Individual Behaviour in Organisation• FIRO-B• Effective Communication Through Transactional Analysis• Managerial Effectiveness

Who Should AttendThis course is designed for young executives who is in need to

master the art of management.It is also suitable for managers at all levels as a refresher course.

26

Duration: 5 days

SUPERVISORY DEVELOPMENT PROGRAMME

MD 9 THE SUPERVISOR AS A TRAINER AND INSTRUCTOR

ObjectiveThe course is designed to give participants the knowledge on the

nature and principles of modern instruction and training techniques inindustry and business.

It is also designed to develop participant's skill in modern instruc-tion as training techniques.

Content• The Supervisor's Essential Qualities• The Scope and Aim of Instruction• How Do People Learn• Preparation for Instruction• Breakdown and Key Points• Training Plan and Evaluation

Who Should AttendThis course is useful to all supervisors and foremen whose work in-

volve instructing others.

Duration: 3 days

MD 1O GROUPWORK AND DISCUSSION LEADING

ObjectiveThe course trains participants to lead group discussion and con-

ferences according to democratic procedures and methods. It alms todevelop cooperation between employees and staff workers and allcategories of employees within an organisation.

Content• The Importance of Groupwork and Discussion in Organisation• Preparation for Discussion Leading• Use of Questions and Questioning Techniques• Role of the Discussion Leader

27

• Different Types of Conference Participants• Physical Arrangement of Meeting Place

Who Should AttendManagers, departmental heads, supervisors and all those whose

work involves them in small groups will benefit from this course.

Duration: 3 days

MD 11 TRANSACTIONAL ANALYSIS

ObjectivesThe course is designed for supervisors/managers and aims to pro-

vide the participants with a better understanding of the principles ofTransactional Analysis (TA) and its application in the job situation andthe results to be achieved.

It seeks to improve the participants skills in dealing with their subor-dinates and to be able to create a more harmonious human relationsenvironment.

ContentThis course discusses various important topics pertaining to Tran-

sactional Analysis, some of which are:• Types of Transactions• Ego States• Strokes• Psychological Life Position• Games People Play

Who Should AttendThe course is suitable to supervisor/manager that deals with

subordinates.

Duration: 3 days

MD 12 PIMPINAN DAN PERHUBUNGAN SESAMA MANUSIA

Tujuan KursusMatlamat utama kursus ini ialah untuk memberikan kefahaman

kepada peserta tentang pentingnya aspek kemanusiaan dalam

28

organisasi. Peserta akan didedahkan kepada prlnsip-prinsip modenmengenai aspek pimpinan dan perhubungan supaya dapat dipraktik-kan di tempat mereka.

Hanya melalui aspek Ini, hubungan harmonl antara pekerja dan ma-Jikan dapat diwujudkan bagi menjamin penerusan kehidupan sesuatuorganisasi.

Kandungan KUTBUS• Asas-Asas Perhubungan Sesama Manusia• Gaya Pimpinan dalam Organisasi• Kualiti dan Sifat yang perlu bagi Penyelia• Pengendalian Masalah• Perubahan dalam Organisasi• Tanggungjawab Pemimpin dalam Organisasi• Faktor-Faktor yang mempengaruhi individii

Peserta KursusKursus Ini amat sesuai untuk penyelia-penyelia dan juga pengurus-

pengurus di semua peringkat terutamanya mereka yang secaralangsung terlibat dengan aktiviti penyeliaan.

Tempoh: 3 hari

MP 13 PENYELIA SEBAGAI JURULATIH DAN PENGAJAR

Tujuan KursnsObjektif utama kursus ini adalah untuk mendedahkan para peser-

ta kepada aspek pengajaran dan faedah-faedah yang boleh diperolehidaripadanya juga melengkapkan peserta dengan teknlk-teknik dalammengendalikan kerja dan menghadapi kumpulan. Kaedah-kaedahpengajaran yang sesuai akan diilustrasikan melalui demonstrasi denganmenggunakan teknik yang dipelajari,

Kandungan Kursus• Skop dan Matlamat Pengajar• Faedah Penggunaan Pancaindera• Persediaan/Kaedah Latihan dan Pengajaran

Peserta KursusKursus ini amat berguna kepada penyelia-penyelia dan juga mereka

yang mengendalikan latihan di semua peringkat.

Tempoh: 3 hari

29

MD 14 MOTIVASI DAN KEPUASAN BEKERJA

Tujuan KursusTujuan utama kursus Ini ialah untuk menambahkan pengetahuan

peserta terhadap perlakuan individu dalam organisasi bagi tujuan men-inggikan motivasi pekerja,

Kursus Ini juga bertujuan untuk menambahkan kemampuan dankemahiran peserta dalam meninggikan motivasi pekerja.

Kandungan Kursus• Memahami Perlakuan Individu dalam Organisasi• Pembentukan dan Perubahan Sikap• Keperluan-Keperluan Pekerja• Bagaimana Mengubah Perlakuan Pekerja• Pendekatan Terhadap Motivasi• Kepuasan Bekerja• Peningkatan Kerja

Peserta KursusKursus ini adalah dibentuk khas untuk penyelia-penyelia dan juga

pengurus-pengurus di semua peringkat dalam Organisasi.

Tempoh: 3 hart

MD 15 TRANSACTIONAL ANALYSIS

Objektif KursusObjektif Kursus ini adalah untuk mendedahkan dan memberikan

kefahaman yang lebih jelas kepada penyelia/pengurus mengenai prinsip-prinsip Transactional Analysis {TA), penggunaannya di dalam situasikerja dan hasil yang boleh dicapai.

lanya bertujuan untuk meningkatkan kemahiran peserta apabilaberhubung dengan pekerja dan berkemampuan untuk mengwujudkansatu persekitaran perhubungan sesama manusia yang lebih harmoni.

Kandungan KursusKursus ini membincangkan beberapa topik penting yang berkaitan

dengan Transactional Analysis (TA) dan di antaranya:• Jenis-jenis perhubungan• Ego State• Kedudukan hidup secara psikologi• Jenis-jenis Permainan

30

Peserta KursusKursus ini amat berguna kepada penyella/pengurus yang berurusan

dengan pekerja dan ingin mengwujudkan perhubungan sesamamanusia yang lebih balk.

Tempoh: 3 hart

MD 16 METODOLOGI LATIHAN 1

Objektif KursusObjektif Kursus ini adalah untuk mendedahkan dan memberikan

kefahaman yang lebih jelas kepada peserta mengenai beberapa KaedahLatihan. lanya juga menerangkan mengenai penggunaan alat-alat pan-dang dengar (APD) dan membolehkan peserta untuk menggunakanalat-alat pandang dengar dan kaedah-kaedah latihan yang lebihberkesan di dalam sessi latihan.

Kandungan Kursus• Kepentingan Latihan di dalam organisasi.• Proses pembelajaran• Penggunaan Alat-alat pandang dengar (APD)• Kaedah-kaedah Latihan

— Kajian Kes— Mainan Peranan— Syarahan— Latihan 'In-basket'.

Peserta KursusKursus ini adalah sesuai untuk mereka yang bertanggungjawab dan

terlibat di dalam mengendalikan Kursus-kursus dan Latihan di dalamorganisasi.

Tempoh: 5 hari.

MD 17 KOMUNIKASI INTERPERSONAL

Objektif KursusMatlamat kursus ini adalah untuk membincangKan kepentingan

keberkesanan komunikasi dalam perjalanan sesebuah organisasi. la ber-tujuan supaya peserta-peserta lebih sensltlf terhadap persekitaran

31

dengan memperbaJki kemahiran berkomunlkasi dan pendengaran yangbiasanya sebagai punca kelemahan seseorang dalam prosesberkomunikasl secara lisan dan bukan lisan.

Kandungan Kursus• Kepentlngan komunikasi dalam Organisasi• Proses komunikasi• Komunikasi lisan dan tanpa lisan• Peranan persepsi dalam komunikasi• Halangan komunikasi• Maklumbalas

Peserta KursusKursus ini amat sesuai kepada pengurus peringkat pertengahan

seperti eksekutif muda dan penyelia-penyelia yang mempunyai pekerja-pekerja bawahan.

Tempoh: 3 hari

32

PERSONNEL DEVELOPMENT PROGRAMMEVenue: PDPN, Petaling Jaya

No.

1.

2.

3.

4,

5.

6.

7.

8.

9.

10.

a.

12.

Course

Introduction to PersonnelManagement (5 days)

Training Methodology(Module 1) (5 days)

Motivation and JobSatisfaction (5 days)

InterpersonalCommunication (3 days)

Metodologi Latihan 1(5 days)

Leadership and HumanRelations for Managers(5 days)

Training Methodology(Module II) (5 days)

Staff Selection Skill andTechniques (3 days)

Certificate in Supervision(3 months)

Transactional Analysis(3 days)

Management For Managers(5 days)

Transactional Analysis(Bahasa Malaysia) (3 days)

Date

Feb. 23—27

Mar. 2-6

Apr. 6-10

Apr. 13-15

Apr. 20—24

Jun 29— July 3

Nov. 23-27

Jun 22—26

July 6—8

Aug.24-23Nov.

July 20-22

Nov. 30—4 Dec.

Sept. 7—9

ProgrammeManager

YusoffMuhammad

Dzulkifli Sipon

•Abd. WahabSaad

Lian Lai Ping

Abd. WahabSaad

YusoffMohammadLian Lai Ping

Dzulkifli Sipon

Abd. WahabSaad

Jaafar Othman

Dzulkifii Sipon

Lian Lai Ping

Abd. WahabSaad

Fee($)

350.00

350.OO

350.00

210.00

300.OO

350.00

350.00

350.OO

210.00

1,300.00

210.00

350.00

180.00

"* International Programme under Malaysian Technical CooperationPro grammes (MTCP). Local participants are also invited.

33

No. Course Date ProgrammeManager Fees(S)

SUPERVISORY DEVELOPMENT PROGRAMME

13.

14.

15.

16.

17.

18.

Supervisor as a Trainer andInstructor (3 days)

Groupwork and DiscussionLeading (3 days)

Motivasi dan KepuasanBekerja

Penyelia Sebagai Jurulatihdan Pengajar

Pimpinan dan PerhubunganSesama Manusia

Komunikasl Interpersonal(3 days)

May 4—6

Aug. 10—12

Nov. 9-11

Sept. 14-16

Feb. 16—18

Nov. 23-25

Nov. 9—11

YusoffMohammad

Llan Lai Ping

Abd. WahabSaad

Dzulkifli SIpon

YusoffMohamadAbd. WahabSaad

Lian Laf Ping

180.00

180.00

160.00

160.00

160.0O

160.00

160.00

34

INDUSTRIAL RELATIONS PROGRAMMESynopsis of Courses

IR 1 INDUSTRIAL RELATIONS FOR SUPERVISORS

ObjectiveTo present concepts and practices of Industrial Relations to enable

participants to appreciate the need for better supervisors — subordinatesrelations in order to achieve higher productivity through industrialharmony.

Content• Good Industrial Relations Practices;• Role of Supervisors in maintaining Good- Industrial Relations;• Main Features of Labour Legislations;• Effective Handling of Grievances;• Maintaining Effective Discipline in the Organisation;• Methods of Settling Industrial Disputes;• Relevant films and case-studies to highlight above topics.

Who Should AttendAll personnel in supervisory positions and is open to private, public

and quasi-government organisations.

Duration 5 days

IR 2 MANAGEMENT OF LABOUR RELATIONS

ObjectiveTo present concepts and practices of labour relations to enable par-

ticipants to appreciate the need for better employer/employee relationsto achieve higher productivity through industrial harmony.

Content• Concept of Labour Relations;• Role of Management Executives in maintaining Good Industrial

Relations;

35

Labour Legislations;Grievance Handling;Methods of Settling Trade Dispute:Collective Bargaining and Joint Consultation;Effective Discipline in Industry.

Who Should AttendAll management executives in private, government and quasi-

government organisations.

Duration 5 days

IR 3 DISCIPLINE IN INDUSTRY

ObjectiveTo enable management personnel, trade union and government of-

ficials to appreciate the need for effective discipline in industry, to bet-ter employer/employee relations to achieve a happy contented labourforce.

Content• Meaning and Concept of Discipline;• Disciplinary Matters;• Law on Discipline and Dismissal;• Disciplinary Procedures;• Holding a Domestic Enquiry;• Disciplinary Actions

Who Should AttendSenior management executives and trade union officials and is open

to private, government and quasi-government organisations.

Duration 5 days

IR 4 INDUSTRIAL RELATIONS FOR TRADE UNION EXECU-TIVES

ObjectiveTo present methods for dealing with present-day problems faced by

trade-union executives.

36

To develop an understanding of issues and forces affecting the work-ing of trade unions and an ability to analyse and resolve conflictsobjectively.

To enable participants to review their concepts and practices oflabour relations, learn from each other alternative approaches to In-dustrial Relations with a view to reducing areas of conflict and encourag-ing a harmonious atmosphere.

Content• Role of Trade Unions in maintaining Good Industrial Relations;• Labour Legislations

Industrial Relations Act 1967Trade Union Act 1959Employment Act 1955

• Maintaining Effective Discipline;• Handling of Grievances;• Collective Bargaining and Collective Agreement;• Case-studies and films to highlight the above topics.

Who Should Attend:All trade union executives, personnel and industrial relations

officers.

Duration 5 days

IR 5 INDUSTRIAL RELATIONS AND LABOUR LAWS

ObjectiveTo acquaint participants with the legal aspects of industrial rela-

tions system.To enable participants to understand and appreciate the various pro-

visions of the labour laws.To enable participants to implement effectively the provisions of the

laws.

Content• The three main labour legislations:

• Trade Union Act 1959;• Industrial Relations Act 1967;• Employment Act 1955;

37

Who Should AttendAll senior management executives particularly those in personnel

management and trade union executives.

Duration 5 days

IR 6 GRIEVANCE HANDLING

Objective• To acquaint management including supervisory personnel on the

various aspects of grievance handling and introduce to participants thetechniques used in overcoming problems related to this subject.

Content• Meaning and Concept of Grievance;• Grievance Administration;• Techniques in Handling Grievances;• Model Grievance Procedure;• Films, case-studies and role-play to highlight the above topics.

Who Should Attend:Management and supervisory personnel in industries, government

and semi-government officials.

Duration 3 days

IR 7 COLLECTIVE BARGAINING AND NEGOTIATION PROCE-DURES

ObjectiveTo provide a forum for management personnel and trade union ex-

ecutives to critically examine and discuss the principles and practicesof collective bargaining; the effective application of collective bargain-ing for the continued and fruitful co-operation between employers andemployees for increased efficiency and productivity in industry.

Content• Definition, objective and scope of Collective Bargaining;• Origins and development of Collective Bargaining;• Essentials of Collective Bargaining;

38

• Law pertaining to Collective Bargaining;• Qualities of a Good Negotiator;• Techniques of Negotiation;• Drafting a Collective Agreement;• Interpretation and Implementation of a Collective Agreement.

Who Should AttendSenior management personnel in industry and trade union

executives.

Duration 5 days

IR 8 DOMESTIC ENQUIRY

ObjectiveTo present the concept in holding an enquiry before taking

disciplinary actions and to introduce the enquiry procedure under theEmployment Act as well as In keeping with the guidelines laid downby the Industrial Court.

Content• Concept and Importance of Discipline;• Disciplinary Matters;• Disciplinary Actions;• Disciplinary Procedures;• Legal Requirements;• Industrial Court Guidelines;• Appeal Procedure;• Case Studies, Role Play and Films.

Who Should AttendManagers and Supervisory personnel who are involved in maintain-

ing discipline within the organisation.

Duration 3 days

IR 9 PERHUBUNGAN PERUSAHAAN UNTUK PENTELIA

ObjektifUntuk melengkapkan penyelia-penyelia dan pihak pengurusan

39

dengan pelbagai aspek perhubungan perusahaan, teknik-teknikpengurusan pekerja dan kakitangan bag! mewujudkan iklim perusahaanyang sempurna lagi berkesan.

Kandungan Kursus• Peranan Penyelia dalam mewujudkan Perhubungan Perusahaan yang

baik;• Undang-Undang Buruh;• Penyelenggaraan Disiplin yang baik;• Mengendalikan Rungutan Pekerja;• Tawaran dan Perjanjian Kolektif;• Pertikaian Perusahaan.

PesertaPenyelia-penyelia dan eksekutif-eksekutif pengurusan dalam sektor

awam dan swasta.

Tempoh 5 hari

IR 1O PERHUBUNGAN PERUSAHAAN UNTUK PEGAWAI KE-SATUAN SEKERJA

ObjektifMembolehkan pegawai-pegawai Kesatuan Sekerja memahami

secara mendalam ciri-ciri perhubungan perusahaan seperti cara-caramengawal disiplin ahli-ahli dan pekerja amnya, teknik-teknik mengen-dalikan masalah pekerja.

Memberi peluang kepada peserta-peserta supaya mereka dapatmengkaji semula konsep dan amalan perhubungan buruh, mempela-jari dari satu sama lain tentang kaedah-kaedah alternatif dalamPerhubungan Perusahaan supaya konflik akan dapat dikurangkan dansuasana yang harmoni akan dicapai.

Kandungan Kursus• Peranan Kesatuan Sekerja dalam mewujudkan perhubungan majikan

— pekerja yang baik;• Undang-Undang Buruh;• Disiplin yang Berkesan;• Mengendalikan Masalah Pekerja;• Perundingan dan Perjanjian Kolektif;• Kajian Kes dan Tayangan Filem.

40

PesertaEksekutlf-Eksekutif Kesatuan Sekerja, pegawal-pegawai perjawatan

atau pegawai-pegawal Perhubungan Perusahaan.

Tempoh 5 hari

IR 11 DISIPLIN DALAM INDUSTRI

ObjektifUntuk membantu pihak pengurusan, pegawai-pegawal Kesatuan

Sekerja dan pegawai-pegawal Kerajaan memahami perluriya disiplinyang berkesan di dalam industri-industri, perhubungan balk di antaramajikan dengan pekerja dan tenaga pekerja yang cekap dan berpuashati.Kandungan Kursus• Kaedah dan Konsep Disiplin;• Perkara-perkara Disiplin;• Tatacara Disiplin;• Tindakan-Tindakan Disiplin;• Perbincangan Filem dan Kajian Kes;• Latihan Amali Mengendalikan Penyiasatan.

PesertaEksekutif-Eksekutif Kanan pengurusan dan Kesatuan-Kesatuan

Sekerja dari sektor awam dan swasta.

Tempoh 5 hari

IR 12 MENGENDALIKAN RUNGUTAN

ObjektifUntuk memperkenalkan kepada pihak pengurusan termasuk

penyelia-penyelia pelbagai aspek dalam mengendalikan rungutandan Juga teknik-teknik yang digunakan dalam mengatasi masalah-masalah yang berkaitan dengan perkara ini.

Kandungan Kursus• Makna dan Konsep Mengendalikan Rungutan;• Undang-undang yang berkaitan dengan Rungutan;• Bagaimana Mengendalikan Rungutan;

41

• Contoh Tatacara Rungutan;• Perbincangan Filem dan Kajian Kes.

PesertaPengurus-Pengurus dan Penyelia-Penyelia dalam sektor awam dan

swasta.

Tempoh 3 hari

IR 13 TATACARA PENYIASATAN

ObjektlfUntuk memperkenalkan kepada peserta-peserta tentang konsep,

prinsip dan amalan bagalmana menjalankan penyiasatan disiplin.

Kandungan Kursus• Konsep dan Kepentingan Disiplin;• Perkara-perkara Disiplin;• Tindakan-tindakan Disiplin;• Tatacara Penyiasatan;• Tatacara Rayuan;• Perbincangan Kes dan Filem.

PesertaPegawai-pegawai atau eksekutif-eksekutif pengurusan yang bertang-

gungjawab untuk mengendalikan perkara-perkara disiplin dan men-jalankan penyiasatan berkaitan dengan salahlaku.

Tempoh 3 hari

42

INDUSTRIAL RELATIONS PROGRAMMEVenue: PDPN, Petaling Jaya.

No.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

Course

Grievance Handling (3 days)

Domestic Enquiry (3 days)

Disiplin Dalam Industri(5 days)

Tatacara Penylasatan

Mengendalikan Rungutan(3 days)

Industrial Relations ForSupervisors (5 days)

Perhubungan PerusahaanUntuk Penyelia (5 days)

Collective Bargaining AndNegotiation Procedures(5 days)

Industrial Relations AndLabour Laws (5 days)

Management Of Labour'Relations (5 days)

Perhubungan PerusahaanUntuk Pegawai KesatuanSekerja (5 days)

Domestic Enquiry (3 days)

Industrial Relations ForTrade Union Executives(5 days)

Date

Jan. 12—14

Feb. 3-5

Feb. 16—20

Mac 2—4

April 6—8

June 22—26

July 6-10

July 2O— 24

Aug. 17-21

Sept. 7-11

Sept. 21—25

Oct. 5-7

Oct. 26—30

ProgrammeManager

Prema Kumarl

Azlan Kassim

Abd. Mallk binJamaludin

Md. Khairuddinb. Md. Isa

Burhanuddinbin Said in

Azlan b. Kassim

Abd. Malik binJamaludin


Francis Arul

Burhanuddinbin Saidin

Prema Kumari

Abd. Malik binJamaludin


Fee($)

210.00

210.00

300.OO

180.00

180.00

300.00

250.OO

4OO.OO

4OO.OO

350.00

250.00

210.OO

250.OO

43

No.

14.

15.

16.

Course

Discipline In Industry(5 days)

Perhubungan PerusahaanUntuk Penyelia (5 days)

Industrial Relations ForSupervisors (5 days)

Date

Nov. 9—13

Nov. 23—27

Dec. 7—11

ProgrammeManager

Burhanuddinbin Saidin

Azlan b. Kassim

Prema Kumari

Fees($)

350.00

250.00

300.00

44

QUALITY CONTROL CIRCLES PROGRAMMESynopsis of Courses

IntroductionThe campaign on Productivity undertaken by the Pusat Daya

Pengeluaran Negara (PDPN) intends to bring about an increase in pro-ductivity of the Malaysian people.

In this context quality is a major concern and Quality Control Circleshave been found to be instrumental in increasing quality consciousnessamong workers and enhancing overall productivity in many countries.This unique management style, which rests on close cooperation andconsultation between employers and employees in their attempt to createa better and happier working place for all, has also achieved other ob-jectives such as:• Motivating workers through their job tasks;• Developing leadership capabilities among the members;• Encouraging self-development and decision-making by employees;• Promoting more effective teamwork;• Enhancing the quality of products and services.

Although initially QCCs were Introduced and practiced in themanufacturing sector, they are fast gaining popularity in the service sec-tor as well. Awareness on the benefits of QCC has been spreading rapidlyand further efforts are being taken to generate greater interest towardsachieving the objective of making QCC as an accepted way of life forMaiaysians. In this context, the National Productivity Centre has fur-ther expanded the range of training to assist organisations to install andsustain QCC activities. A wider range of workshops for facilitators andcircle leaders has been added in order to assist them in developing skillsand knowledge in various aspects to enhance leadership and manage-ment of QCCs, problem-solving techniques, statistical tools and QCCpresentation skills. Attempt will also be taken to introduce the conceptof Total Quality Control into industries.

QCC 1 SEMINAR ON QCC INSTALLATION FOR TOP MANAGE-MENT — 1 DAT

Objectives• To appreciate and evaluate the QCC concept and philosophy.

45

• To identify a QCC structure and its functions within an organisation.• To understand the roles of management in installation of QCC

programme.• To determine the feasibility of a QCC Programme in an organisation.

Content• QCC Concept, Philosophy and Objectives• Benefits of QCC• Development of QCC in Malaysia• Management Roles in Installation of QCC• QCC Organisation Structure.• QCC Techniques in Problem-Solving• Workshop and Discussion

Who Should Attend• Chief executives, director, managers, senior executives, departmen-

tal heads and other top management who wish to acquaint themselveswith QCC concept and practice and key personnel assigned to organizeQCC programme in their organisations.

QCC 2 QCC TRAINING FOR FACILITATORS — 5 DATS

Objectives:• To understand the basic concept, operation and philosophy of QCC• To be able to organise and initiate QCC programme in the organisation• To train and guide workers on implementing the QCC projects• To disseminate QCC techniques of problem-solving and group effec-

tiveness for better understanding on motivation.

Content• QCC Concepts, Objectives, Benefits and its Operation• Administration of QCC Organisation• Motivation Exercise• Understanding group and Group Decision Making Process• QCC Tools — Approach and Techniques• Case Study• QCC Implementation Procedure• Evaluation Criteria• Presentation Skills• QCC Slides and Video

46

Who Should Attend• Heads of departments, managers, training personnel, and those who

are in charge of Quality Control sections, Quality managers, workmanagers and for those who wish to further their knowledge in im-plementing QCC programme.

QCC 3 QCC TRAINING FOR LEADERS — 5 DATS

Objectives• Providing leaders with knowledge of QCC;• Providing effective skills to form and lead circles in their activities,• Providing effective QCC Presentation skills.Content:• QCC Philosophy and Concept;• Benefits of QCC;• Leadership and Human Relations in QCC;• Social Skills in QCC;• QCC Tools and Techniques of Problem-Solving;• Presentation Skills;• Running a QCC Meeting.

Who Should Attend• Supervisors, foremen, leaders of production lines and all other poten-

tial leaders of Quality Control Circles identified by facilitators.

QCC 4 SEMINAR ON QUALITY CONTROL AWARENESS INHUMAN RESOURCES DEVELOPMENT — 2 DATS

Objectives:• To create an awareness on the importance of quality control.• To develop human resources in organisation and to familiarise with

QC techniques.• To improve work and human productivity.

Content:• Quality Concept• Quality Control• Human Resources'Development Dimensions in Quality Control• Strategies in increasing productivity through Human Resources

development• Human Qualities.

47

Who Should Attend• Heads of departments• QC Staff• Personnel Section• Section Managersand those who are interested to know more on QC awareness.

QCC 5 SEMINAR ON QCC FOR FACILITATORS — 1 DAYObjectives:• To exchange information and knowledge between facilitators.• To know the current situation of QCC in Malaysia.• To enable participants to gain knowledge on success and failure of

QCC programmes.• To equip them with new approaches to promote QCC.

Content• Current Development of QCC• Obstacles and Problems Faced by QCCs• Tools and Techniques of Problem-Solving» Workshop on Problems Faced by facilitators• Paper Presentation• Panel Discussion• Q and A Session

Who Should Attend• Facilitators• QCC Promoters

QCC 6 WORKSHOP FOR FACILITATORS — 3 DAYS(Statistical tools for QCC)

Objectives• To understand QCC tools and its application in problem solving.• To acquire an understanding of the principles underlying the various

techniques of quality control.• To develop skills in applying the techniques of quality control, especial-

ly those of control charts, sampling, problems of quality control andfinished product quality control.

48

Content• Basic Concept of Qulity Control• Data Collection, Presentation and Analysis• Pareto Diagram• Ishikawa Diagram• Histogram• Charts• Practical Case Study

Who Should Attend• Facilitators• QCC Promoters

QCC 7 WORKSHOP ON QCC SOCIAL SKILLS FORFACILITATORS — 2 DATS

Objectives• To understand the importance of Social Skills in QCC• To develop group skills and cooperation.• To have an indepth understanding of QCC and social skills in operating

an effective QCC programme.• To understand group dynamics and communication skills.• To improve creative problem-solving abilities.

Content• Team Building• Creative Problem Solving Techniques• Understanding Groups in Organisation and Group Cooperation• Motivational Factors in QCC• Case Study and Discussion Leading,

Who Should Attend• Facilitators• Potential Facilitators• Members of Promotion Committee involved in training.

QCC 8 WORKSHOP ON ORGANIZATION AND MANAGING QCCFOR FACILITATORS — 2 DAYS

Objectives• To understand the function of QCC• To set up QCC circles

• To train members, non-members and manage circles• To promote QCC ideas and monitor the circles projects• To evaluate the QCC development

Content• Overview of QCC Activities• Project Selection• Work Planning and Scheduling• Getting Cooperation• QCC Management — Guidelines, Presentation

— Counselling Active and Non Active Circles— Circles Meetings— Rules and Procedure

Who Should Attend• Heads of departments, supervisor, foreman, front personnels, quality

inspector and supervisory personnels who are directly engaged in QCprogrammes.

QCC 9 SEMINAR APPRESIASI QCC UNTUK PENGURUSAN — 1HARI

Objektif• Memahami dan menilai konsep serta falsafah QCC.• Mengenalpasti struktur QCC dan fungsinya dalam organisasi.• Mengenalpasti kemungkinan menjalankan program QCC dalam

organisasi mereka.

Kandungan• Falsafah objektif dan faedah-faedah QCC.• Struktur Pengorganisasian QCC.• QCC di Malaysia.• Faedah QCC.• Teknik-teknik QCC dalam penyelesaian masalah (sepintas lalu).• Perbincangan.

PesertaSeminar ini patut dihadiri oleh Pengerusi-pengerusi, Pengarah-

pengarah Urusan dan juga Pengurus-pengurus Besar syarikat-syarikatdan lain-lain plhak pengurusan atasan yang berminat dengan konsepdan falsafah QCC.

50

QCC 1O QCC UNTUK PEMUDAHCARA — 5 HARI

Objektif• Memahami konsep asas operasi dan falsafah,• Untuk dapat memulakan dan menghebahkan konsep QCC dalam

organisasi.• Untuk membantu, mengarah dan membimbing pekerja dalam

membentuk dan mengendalikan QCC.

Kandungan• Falsafah dan konsep QCC.• Objektif, faedah dan operasi QCC.• Organisasi dan pentadbiran QCC.• QCC sebagai faktor motivasi.• Mengetuai perbincangan kumpulan.• Alat-alat dan teknik-teknlk QCC dalam menyelesaikan masalah.• Kemahiran persembahan.• Menyelia dan membimbing kumpulan-kumpulan QCC.

Peserta• Ketua-ketua jabatan atau bahagian, pegawai-pegawai bahagian

latihan dan mereka yang terlibat secara langsung ataupun tidak didalam aktiviti QCC. Mereka yang berminat menambahkan lagipengetahuan dalam perkara ini juga dijemput.

QCC 11 SEMINAR QCC UNTUK PEMUDAHCARA — 1 HARI

Objektif• Membolehkan peserta-peserta bertukar-tukar flkiran.• Untuk meningkatkan pengetahuan peserta-peserta tentang kaedah-

kaedah terbaru dalam QCC.

Kandungan• Perkembangan semasa QCC.• Halangan dan masalah yang dihadapi oleh kumpulan QCC.• Alat-alat penyelesaian masalah.

Peserta• Semua pemudahcara yang aktif di dalam perjalanan QCC di organisasi

masing-masing patut hadir di Seminar ini.

51

12 SEMINAR QCC UNTUK KETUA KUMPULAN — 1 HARI

Objektif• Mernbincangkan operas! QCC secara menyeluruh,• Menonjolkan kepentingan ketua kumpulan dalam QCC.

Kandungan.• Operas! QCC• Peranan ketua kumpulan dalam aktiviti QCC• Pengendalian mesyuarat kumpulan• Pembentukan kemahiran kualiti ketua.

Peserta• Ketua-ketua kumpulan dan ahli-ahli yang berpotensi {bakal ketua).

QCC 13 QCC UNTUK KETUA KUMPULAN — 5 HARI

Objektif

• Memberikan pengetahuan QCC kepada ketua kumpulan.• Memberikan kemahiran-kemahiran yang berkesan untuk memben-

tuk dan mengetuai kumpulan-kumpulan dalam aktiviti-aktivitimereka.

• Memberikan kemahiran persembahan QCC yang berkesan.

Kandungan:• Falsafah dan konsep QCC;• Kebaikan-kebaikan/faedah-faedah QCC;• Kepimpinan dan perhubungan sesama manusia dalam QCC;• Kemahiran-kemahiran sosial dalam QCC;• Alat-alat dan teknik-teknik QCC bagi menyelesaikan masalah;• Kemahiran-kemahiran dalam persembahan;• Mengendalikan mesyuarat QCC.

Peserta• Penyelia-penyelia, foreman, ketua-ketua bahagian pengeluaran dan

semua ketua-ketua yang berpotensi mengetuai QCC yang diperkenal-kan oleh pemudahcara-pemudahcara.

52

14 BENGKEL PENGGUNAAN ALAT-ALAT QCC UNTUKKETUA KUMPULAN — 3 HARI

Objektif• Memberikan kemahiran kepada ketua-ketua kumpulan QCC di dalam

memahami dan menggunakan alat-alat QCC.• Memperlihatkan kepimpinan alat-alat tersebut dalam QCC.

Kandungan• Kesemua alat-alat (termasuk alat statistik) yang digunakan di dalam

aktiviti-aktiviti QCC.• Cungkilan budi• Rajah Ishikawa• Pareto• Histogram• Graf dll.

Peserta• Ketua-ketua kumpulan QCC dan juga ahli-ahli yang berpotensi sebagai

ketua (bakal ketua).

QCC 15 BENGKEL KEPIMPINAN UNTUK KETUA QCC — 2 HARI

Objektif• Memberikan kemahiran di dalam kepimpinan dan juga pembentukan

kumpulan kepada ketua kumpulan.• Memperlihatkan kepentingan kepimpinan dan pembentukan kum-

pulan dalam QCC.

Kandungan• Kepimpinan dalam QCC• Pembentukan kumpulan dalam QCC• Kerjasama dan penglibatan ahli kumpulan• Latihan dan mengendalikan peranan.



53

QCC 16 BENGKEL PERSEMBAHAN QCC UNTUK KETUA KUM-PULAN — 1 HARI

Objektif• Melatih dan memahirkan ketua-ketua kumpulan di dalam

mengadakan persembahan.• Memperlihatkan kepentingan persembahan di dalam QCC.

Kandungan• Bagaimana merangka kertas projek• Menggunakan AVA dengan berkesan• Langkah-langkah membuat persembahan• Kriteria penilaian• Soal-jawab dalam QCC



QCC 17 SISTEM PENGURUSAN JEPUN — 2 HARI(Japanese Management System)

Objektif• Member! peluang kepada pihak pengurusan untuk memahami dengan

lebih dekat akan sistem pengurusan Jepun yang membawapeningkatan produktiviti negaranya.

• Untuk meneliti dan menyesuaikan teknik-teknik pengurusan inimengikut keadaan dan kehendak sesuatu organisasi.

• Menimbulkan faktor-faktor yang mengjgalakkan dan tidak menggalak-kan (favourable or unfavourable) sehingga Jepun dapat mengekalkandan meneruskan (maintain and sustain) kedudukan mereka dewasaini.

Kandungan• Pandangan umum terhadap Jepun.• Latarbelakang sosio-ekonomi pengurusan Jepun.• Amalan pengurusan Jepun-stabil, etika perniagaan dan sistem

perhubungan.• Sistem pengurusan personnel dalam organisasi Jepun, (pekerjaan

seumur hidup, sistem kekananan, enterprise unionism).

54

• Strategi membuat keputusan dan prosesnya dalam dunla perniagaanJepun.

• Perbincangan bengkel dan pembentangan kes.

Peserta• Kursus ini terbuka kepada plhak pengurusan dan ketua-ketua

bahagian yang terlibat dalam membuat keputusan dan perancanganterhadap proses perlaksanaan sesuatu projek organisasi. Juga kepadamereka yang mahu mendalami pengetahuannya terhadap sistempengurusan Jepun.

QCC 18 MOTIVASI DARI PERSPEKTIF JEPUN — 2 HARI{Japanese perspective on Motivation)

Objektif• Untuk memahami dengan lebih dekat lagi akan kefahaman terhadap

kejayaan Jepun mendorong para pekerjanya.• Mendedahkan peningkatan produktiviti pekerja Jepun dart segi sikap

dan matlamat bekerja.• Memperkenalkan aspek-aspek dorongan dalam industri Jepun dan

persekitarannya meliputi sistem kerja, sistem kebajikan danhubungan pekerja-majikan.

• Membentuk nilai-nilai yang sesuai dengan secara kolektif hasil darigabungan idea-idea yang diperolehi bagi diterapkan kepada sistemyang ada di organisasi kita.

Kandungan• Jepun sepintas lalu.• Skim latihan pekerja.• Falsafah kemajuan industri Jepun.• Sistem kerja dan faedah sampingan.• Organisasi korporat Jepun.

PesertaKursus ini terbuka kepada semua pihak pengurusan dan pihak

penyeliaan yang mahukan suatu perkembangan terhadap para peker-janya, terutama dalam menganuti etika kerja yang baik. Juga kepadamereka yang berminat dalam mengetahui cara mendorong pekerjamengikut amalan Jepun.

55

IN PLANT TRAINING IN QCC

For organisations who have yet to introduce a QCC programme, itis highly recommended that such organisation should adopt a more in-tegrated system of approach rather than on an ad hoc basis. This ap-proach starts with the top management getting committed to supportthe programme and then to middle and lower management and theneventually to the employees on the shop floor.

The services of PDPN are available for such in-plant implementa-tion of a QCC programme. Arrangement for such in-plant programmescan be negotiated and follow-up services can also be included in thepackage.

For further information please contact:

The QCC Secretariat,Pusat Daya Pengeluaran Negara,Peti Surat 64,Jalan Sultan,469O4 Petaling Jaya,Selangor.

Telephone: 7557266 (15 lines)

56

QCC PROGRAMMEVenue: NPC, Petaling Jaya.

No.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

Course

Workshop on Organizationand Managing QCC forFacilitators

Seminar on Quality ControlAwareness in HumanResources Development

Seminar on QCC Installationfor Top Management

Bengkel Kepimpinan untukKetua QCC

Seminar on QCC forFacilitators

Bengkel Penggunaan Alat-alat QCC untuk KetuaKumpulan

Seminar on QCC for TradeUnion Executives

QCC Training for Facilitators

Bengkel Persembahan QCCuntuk Ketua Kumpulan

Workshop on QCC SocialSkills for Facilitators

'QCC Camp

Date

Feb. 17—18

Feb. 24-25

March 4

Mar. 17—18

March 24

April 7—9

April 16

April 20—24

June 9

June 16—17

June 26—Evening28 June— .Evening

ProgrammeManager

Joseph Paul

Othman Din

Ahmad Nazari

Ahmad Murshid

Joseph Paul

Othman Din

Ahmad Nazari

Joseph Paul

Ahmad Murshid

Othman Din

Ahmad Nazari

Fee($l

160.00

160.00

160.00

100.00

60.00

150.0O

60.00

450.00

50.00

160.00

•Venue and Course Fees will be finalised later.

57

No.

12.

13.

14.

15.

16.

17.

18.

19.

20.

21.

23.

Course

Seminar QCC untuk KetuaKumpulan

QCC untuk Pemudahcara

Workshop for Facilitators(Statistical Tools for QCC)

Seminar Appresiasi QCCuntuk Pengurusan

Seminar on Quality ControlAwareness in HumanResources Development

Bengkel Kepimpinan untukKetua QCC

Motivasi dari PerspektifJepun

Sistem Pengurusan Jepun

Bengkel Penggunaan Alat-alat QCC untuk KetuaKumpulan

Seminar on QCC forFacilitators

Seminar on Total Quality

Date

1 July

6— 10 July

21— 23 July

4 August

11-12 Aug.

2—3 Sept.

8—9 Sept.

12—13 Oct.

27—29 Oct.

10 November

10 December

ProgrammeManager

Joseph Paul

Othman Din

Ahmad Nazari

AhmadMurshid

Othman Din

Joseph Paul

Othman Din

Ahmad Nazari

Ahmad Nazari

AhmadMurshid

Joseph Paul

Fee($)

50

400

210

150

160

10O

150

150

150

60

160

58

INDUSTRIAL ENGINEERING SECTIONSynopsis of Courses

IE 1 PRODUCTION PLANNING AND CONTROL (PP & C)

ObjectiveThe course has been prepared in its entirety by the 'International

Adviser on Industrial Engineering with the objective of introducing par-ticipants to the practical aspects and procedures of the subject. Thecourse which should be of particular benefits to production personnelwill also assist other managers in understanding the administrative pro-cesses of production management. Effective Production Planning andControl is a function vital to the achievement of company objectives andheavy emphasis will, therefore, be placed on the practical applicationof the various principles involved.

Content:• Function of Production Planning and Control• The Nature and Economics of Production• Organisation and Factory Layout• Jobbing and Quantity Production• Production Capacity• The Sales and Production Programmes• Manufacturing Specifications, Parts Lists and Material Schedules• Inventory Control• Scheduling and Loading• Ordering Systems• Clerical Procedures and Charting Systems• Despatching Systems• Progressing Systems

Who Should AttendSenior and middle management connected either directly or indirect-

ly with the production function. The number of participants will be bet-ween 15 and 20 people.

Duration: 5 days

59

IE 2 QUALITY CONTROL (QC)

ObjectiveThe course introduces the general concept of Quality and Quality

Control and some of its statistical techniques. It enables participants touse these techniques for the control and maintenance of the quality ofthe product manufactured.

Content:• Quality and Quality Control• Operator and Quality Control• Frequency Distribution• Control Charts• Process Capability Studies• Operational Characteristic• Quality Cost• Case Studies

Who Should AttendThe course is suitable for the various heads of departments, train-

ing personnel and those who will directly or indirectly involve in Quali-ty Control activity.

Duration: 5 days

IE 3 ORGANISATION AND METHODS (O & M)

ObjectiveTo acquaint participants with the various techniques used by O &

M practitioners in their efforts to improve the flow of information withinthe office. As such, it would be of benefit to the manager who is con-cerned with the rising costs of paperwork and the need for effective useof available information.

Content:• Method Study in the Office• Charting Techniques of Office Activities• Activity Sampling• Forms Design and Control• Filing Systems• Office Layout

60

• Case Studies and Exercises• Films

Who Should Attend:Office Managers, Personnel Officers, Office Administrators, Work

Study Officers, Senior Clerical Staff and others involved in paperwork,the creation and processing of information and office management.

Duration: 5 days

IE 4 FILING AND RECORDS MANAGEMENT (F & RM)

Objective:To acquaint participants with the principles, modern techniques and

efficient procedures in filing. It provides a valuable guide to current prac-tices in modem business filing and emphasises the need to give greaterthought and care to filing as a business undertaking.

Content:• Filing Methods and Classification• Files Control• Filing Equipment and Layout• Records Retention and Disposal• Case Study• Discussion on Participants' Problems• Film• Computer Usage in the Office

Who Should AttendThe course is suitable for all personnel involved in filing and recor-

ding functions.Duration: 4 days

IE 5 METHOD STUDY (Job Simplification (MS))

Objective:The course presents some techniques of method study by which jobs

can be studied, simplified and improved. It gives particular training incertain techniques and principles of Job Simplification which can beused by participants in their workplace.

61

Content:• Method Study• Process Chart• Outline Process Chart• Flow process chart• Two-handed process chart• Layout, Flpw Diagram, String Diagram• Multiple Activity Chart• Man and Machine Chart• Motion Economy Principles• Case Studies• Plant Visit

Who Should Attend:The course is suitable for Work Study Officers, Supervisors and

Managerial staff at every level involved in production functions, membersof joint consultative committees and trade union executives.

Duration: 5 days

IE 6 INDUSTRIAL SAFETY 1 (IS 1)

Objective:To give participants a greater awareness of the importance of In-

dustrial Safety and to introduce to them the means of achieving this.This course emphasises the three basic principles of accident preven-tion, namely:1. the creation and maintenance of interest2. fact finding, and3. action based on the facts

It also highlights to management the close relationship betweenSafety and Production efficiency.

Content:• Principles of Accident Prevention• Plant Safety Inspection• Job Safety Analysis• Accident Investigation, Reporting and Analysis• The Role of Management for Safety• Guarding of Machinery• Personal Protective Equipment

62

Who Should AttendThis course is suitable for Supervisors, Safety Officers, Personnel

Officers and Management Personnel of all levels involved in IndustrialSafety Work.

Duration: 4 days

IE 7 INDUSTRIAL SAFETY 2 (IS 2)

ObjectiveIndustrial Safety plays a major role in any organisation because it

affects not only production loss due to stoppage but also a monetary lossdue to compensation payments. As such, the course is designed to givesafety awareness both to management and to workers. The course em-phasises on the THREE BASIC PRINCIPLES OF ACCIDENTPREVENTION.

1. THE CREATION & MAINTENANCE OF INTEREST IN SAFETY2. FACT FINDING3. ACTION BASED ON THE FACTS

The course also highlights to management the close relationship bet-ween safety and production efficiency and that a safe plant attracts man-power much more readily.

Content:• Principles of Accident Prevention (a recapitulation of Idustrial Safety 1)• The law and Industrial Safety• Human Behaviour and Industrial Safety• Electrical Hazards• Chemical Hazards• Safety Organisation, Safety Committees, and Safety Campaigns• Occupational Health• Fire Prevention in Industry• A Fire-Fighting Demonstration• Syndicate Discussions and Film Shows

Who Should Attend:Departmental Heads, Safety Officers, Industrial Engineers, Person-

nel Officers, Management Personnel, Safety Committee Members, andall others who have an involvement in industrial safety or in accident

63

prevention. All participants who have participated in Industrial SafetyI are also recommended to participate in this course.

Duration: 4 days

IE 8 MAINTENANCE MANAGEMENT (MM)

ObjectiveThe objective of this course Is to introduce some of the modern ideas

and techniques, used in improving decision making and in themaintenance of industrial facilities.

Content:• Organisation of Maintenance Department• Objective of Maintenance• Role of Maintenance• Personnel/Training• Operation of Maintenance Department• Strategies• Corrective Maintenance• Preventive Maintenance• Lubrications• Economics and Cost Control of Maintenance Department• Spare Parts & Materials Management• Maintenance Reports• Analysis of Breakdowns• Syndicate Case Study• Exercises• Maintenance Games {computer assisted)

Who Should AttendThe programme is suitable for Senior Management Staff who have

the responsibility for determining maintenance procedures and pro-gramme within the organisation.

Duration: 5 days

64

IB 9 STORE AND STOCK MANAGEMENT (S & SM)

Objective:To enhance participants with practical knowledge regarding the role

of stores function in the efficient performance of the production depart-ment. The course also provides the participants with an indepthknowledge on the stores process of Receiving and Shipping RawMaterials, work in process and finished goods.

Content:• Introduction to Stores function• Purchasing function• Categorisation of Stocks• Goods receiving and inspection• Stores Layout• Housing of Goods• Selection and issues from Stores• Identification and classification of stocks• Stock taking• Case Studies• Syndicate Project Work

Who Should AttendThe programme is designed for all personnel who are involved in

storekeeping, warehousing and production functions in the organisation.

Duration: 3 days

IE 1O WORK MEASUREMENT (WM)

Objective:To introduce the basic concept of Work Measurement and Techni-

ques. To develop the analytical skill of the participants in seeking solu-tions to production problems using Work Measurement Techniques.

Content:• Definition and Purpose of Work Measurement• Overall view of Work Study• Time Study and Equipment• Making a Time Study

65

• Rating Concepts• Activity Sampling• Compiling of Time• Predetermined Time Standard Systems• Films• Case Studies• Exercises

Who Should Attend:The programme is designed for all personnel who are involved in

Production Planning and Control function in the Organisation and In-dustrial Engineering personnel.

Duration: 5 days

IE 11 PENGURUSAN PAIL DAN REKOD (PF & R)

Objektlf:Kursus in memperkenalkan peserta-peserta dengan prinsip-prinsip,

teknik-teknik moden dan tata cara yang sewajar di dalam pengurusanfail. la memperlengkapkan daya pimpinan yang tinggi kepada kerjaseharian di dalam pengurusan fail perniagaan moden dan menumpukankepada kepentingannya memberi daya pemikiran yang luas sertapemeliharaan pengurusan fail sebagai pengusahaan perniagaan.

Kandungan Korsus:• Kaedah dan Kelasifikasi Fail• Kawalan Fail-Fail• Susunatur dan Peralatan Fail• Penyimpanan dan Pemusnahan Rekod-Rekod• Kajlan Kes• Perbincangan terhadap Masalah Peserta• Filem• Penggunaan Komputer Di PejabatPeaerta:

Kursus ini sesuai untuk semua kakitangan yang terlibat didalampengurusan fail atau kerja menyimpan rekod-rekod.

Tempoh: 4 hari

66

IE 12 KESELAMATAN PERUSAHAAN 1 (KP 1)

Objektif:Menyampaikan kepada peserta-peserta kepentingan Keselamatan

Perusahaan dan seterusnya memperkenalkan kepada mereka cara-caramemmperolehinya. Kursus ini menekankan kepada 3 prinsip asasmencegah kemalangan:• Untuk melahlrkan dan memupukkan minat• Mendapatkan faktor-faktor yang bersangkutan• Mengambil tindakan berdasarkan kepada faktor-faktor berkenaan.

Kursus ini juga memaparkan kepada plhak pengurusan tentanghubungan rapat antara keselamatan dan kecekapan pengeluaran.

Kandungan Kursus• Prinsip-prinsip Mencegah Kemalangan• Analisa Keselamatan Pekerjaan• Pemeriksaan Keselamatan Loji• Laporan Kemalangan, Penyiasatan dan Analisa• Peranan Pengurusan dalam Keselamatan• Alat Perlindungan Peribadi• Prinsip Pengadangan Mesin• Kajian Kes

Peserta:Kursus ini sesuai untuk penyelia, pegawai keselamatan perusahaan,

pegawai personnel dan pegawai pengurusan di semua peringkat yangterlibat di dalam kerja-kerja keselamatan perusahaan.

Tempoh: 4 hari

IE 13 METHODS-TIME-MEASUREMENT — 1 (MTM—1)

Objective:• To enable the participants to use MTM to improve methods, establish

accurate and consistent standards.• To enable the participants to develop reliable data and pre-determine

workloads and workplace layout in advance of production.• To enable participants to do a qualitative and quantitative analysis

of the Job Methods which will lead to work simplification and costreductions.

67

• This programmes leads to the International Certification (Blue Card)by MTM Association Ltd.. United Kingdom.

Content:• Introduction to MTM• Application of MTM• MTM Training Materials• MTM Motion Patterns• MTM-1 — Categories• Factors Affecting Selection of MTM Categories• Simultaneous and Combined Hand Actions• Simultaneous Body and Hand Motions• Making an MTM Analysis• MTM Methods and Time Analysis• MTM Data Block Development• MTM Intensive Skill Development• Film Analysis• MTM-1 Examination

Who Should Attend:Work Study Officers/Practitioners/Trainees; System Officers and

Designers; Trade Union Executive/Representative; Organisation andMethods Officer/Practitioners; Industrial Engineers; Office Manager;Works Manager; Or anyone who wish to appreciate the wide applica-tion of MTM Systems in Work Improvement and Standard TimeProgramme.

Duration: 12 days

IE 14 METHODS-TIME-MEASUREMENT 2 (MTM—2)

Objective:To train participants thoroughly In the use of the second level of

MTM Data System. This programme leads to the International Certifica-tion by MTM Association Ltd., United Kingdom.

Content:• Development of MTM-2• GET and PUT• GET WEIGHT and PUT WEIGHT• Regrasp, Apply Pressure

68

• Eye Action & Crank• Body Motion• Combined & Simultaneous Motions• Overlap Concepts• Application of MTM-2 in Methods Improvement• Exercises• Film Analysis• MTM-2 Examination

Who Should Attend:It is very suitable for Work Study Managers/Officers, Production Con-

trol Managers/Planners, Industrial Engineering Personnel, O & MManagers/Officers, System Analysis, Cost Estimating Managers/Engineers, Production or Works Manager, Training Personnel, and QCFacilitators.

It is ideally suited to situations of intermediate and long cycle ofoperations.

Duration: 5 days

IE 15 MTM OFFICE METHODS EVALUATION TECHNIQUE(MOMET)

Objectives:• To provide participants with a unique and powerful high level

technique for assessing clerical and administrative work.• To enable participants to apply MOMET to routine administrative

procedures to assess the staffing levels which would be required if theprocedures were efficient artd to identify scope for method im-provements within a department.

The Programme Content:• Introduction — Office Measurement Systems• Importance of Office Work Standard in System Design and Work

Design• Introduction to MOMET• MOMET Data Block Building Systems• Advanced MOMET Work Applications• Building MOMET Work Standards• MOMET Work Management Application•' MOMET Data Collection Technique• Job Evaluation» Examination

69

Who Should AttendTraining Managers/Officers; Office Managers/Supervisors; Ad-

ministrators/Officers; Accountants/Auditors; EDP Managers/OperationsManager; Department Heads; Administrative Managers/Assistants; O &M Managers/Systems Managers; System Analysts/O & M Officers; QCFacilitators/Trainers; Executive Officers; Industrial Engineers/WorkStudy Officers; Management Trainees; Or Management Personnel whoare keen in introducing changes for improving organisation's operationalperformance.

Successful candidates will receive the internationally recognisedpractitioner's card.Duration: 3 days

IE 16 WORK DESIGN (WD)

Objective:Work Design is a completely new strategic approach — a programme

for creative development and design of new specific systems to best meetspecific needs, purposes and conditions.

It consists of a new philosophy towards problems solving, a neworganization of people to attack the problem, and new strategic stepsto carry out the design.

It takes into consideration both the improvement of productivity andthe betterment of humanity as the final objectives.

Instead of considering the rational, scientific, cold, and objectivenature of productivity, and the somewhat irrational, psychological,warm, and subjective nature of humanity as conflicting objectives tobe dealt with separately, they are considered in Work Design as intimate,interrelated objectives, each causing the other.

Such a concept will help obtain better satisfaction and cooperationamong the people concerned and will result in a better system.Content:

The course will be conducted in a very practical action-oriented ap-proach requiring full participation and involvement from all theparticipants.

Major portion of the time will be involved in groupwork and discus-sion guided by experts from the Centre.

Lectures will be brief and include the following topics:• Philosophy of Work Design• Ideal System Concept• Work Design approach to developing Ideal Systems• Case examples of Work Design successes.

70

Who Should AttendWork Design approach is applicable to any field of endeavour. All

operation executives and managers should develop such creative designstrategy to solve their system problems and to further improve the pro-ductivity of their existing system.

Duration: 3 mornings (9.00—12.00 Hrs)

IE 17 ENERGY MANAGEMENT IN INDUSTRY (EM)

Objectives:Upon the completion of the programme, the course participants will:(1) Have gained further insights on the need for energy conservation

measures;(2) Be able to assist in developing and implementing energy manage-

ment and conservation programme for their plants;(3) Be able to improve the utilization of energy in their plant.

Content:• Energy Management and its Effects on Productivity.• Engineering Principles and Practices in Energy use in Industry.• Energy Efficiency in Boilers & Furnaces.• Lighting System/Air Conditioning Systems.• Energy Conservation Programme in Industry — Organisation and

Management. Energy Information System, Energy Audit, EnergyAnalysis, Energy Monitoring and Action Planning.

• Plant visit.• Local Experience in Energy Conversation Programme.• Films

Who Should Attend:Participation will be open to all Plant. Managers, Engineers or Senior

Technical Personnel.Duration: 3 days

IE 18 PRODUCTIVITY MEASUREMENT & ANALYSIS (PMA)

Objective:1. To stimulate Productivity awareness.2. To present broad guidelines for the collection, measurement and

71

analysis of data on productivity.3. To present the concept and methodology of productivity measure-

ment and analysis at the enterprise level.

Content:• The Concept and Significance of Productivity Measurement.• Measures of Outputs and Inputs.• Overview of Performance Ratios.• Factors Productivity Ratios.• Multifactor Models of Productivity Measurement.• Physical and value measures.• Value Added Concept and Ratios• Nature and Sources of Data.• Analysis and Interpretation of Results.• Examples in Productivity Measurement.• Interfirm Comparison.• Mundel's Model & Divisia Model

Who Should AttendWorks Managers, Work Study or O & M Managers/Officers, Accoun-

tants. Personnel Managers. Trade Union Executives and all those whoare concerned with trends of Productivity.

Duration: 3 days

IE 19 COST REDUCTION THROUGH VALUE ANALYSIS (VA)

Objective:This concept of cost reduction, which does not set out to analyse

cost nor quality but rather analyse the overall product value, is aimedto provide participants with a specific set of techniques and knowledgeto enable them to efficiently identify unnecessary cost which is built in-to the manufacturing cost of product. This course will focus the atten-tion of the participants on one objective and that is "equivalent perfor-mance for lower costs." This course will also develop the creative andanalytical skills of the participants.

Content:• Functions of Value Analysis• The nature of Value and Costs•„ The Application of Value Analysis• The Value Analysis Job Plan

72

» The Analytical Approach• The Creative Approach• Technique of Brainstorming• Evaluation of Job• Implementation of Job• Case Study• Films

Who Should Attend:This course is very suitable for the personnel in the Purchasing

Department* the Design Engineer, the Manufacturing Engineer andDepartmental Managers. This course is also suitable for personnel inFinance, Quality Assurance and Marketing.

Duration: 3 days

IB 2O MTM CORE DATA

Objective:This course aims to assist practitioners to apply M-TM in variable

working situations and to apply data at different levels, from M-TM toXXX (any motion, any type, any distance) depending on'the accuracyand purpose of the data, so as to enable them to develop reliable higherdata blocks and to establish time standards.

Successful candidates will receive the international recognised prac-titioner's card.

Content:• Development of MTM CORE DATA• Core Data Concept and Structure• Instructions in Core Data• Practical Film Analysis• Application Areas of the Core Data• Discussion on Work Patterns brought in by Participants (From M-

TM 1 and/or M-TM 2 levels to Core Data level).• Computer Application in Core Data• Computer Package with StandardDataforsewing and printed Circuit

Board Operations.• "Hands-on" sessions.

Who Should Attend:

73

Participants must be in possession of either MTM-1 or MTM-2qualifications.

Duration: 5 days

IE 21 PRODUCTIVITY IMPROVEMENT PROGRAMME THROUGHWORK STUDY (PIP—WS)

Objectives:• To develop/install a work study function to implement programmes of

productivity improvement;• To achieve/maintain substantial Improvement in productivity levels;• To develop the analytical skills of participants in seeking solutions to

production problems with special emphasis on skills of approachingthe-problem of increasing productivity through systematic analysis ofexisting operation, process and work method.

Content:Part A — Training (6 weeks)1. Method Study — Productivity; Work Content; Work Recording and

Charting;* Work-place and Factory Layouts; "Analysis of WorkMethods; Development of Improved Methods; Line Balancing,Automation; Practical Exercises; Case Studies; Examination.

2. Work Measurement — Definition and Purpose; Basic Procedures andMethods; Performancke Rating; Time Studies; Time Study Analysisand Evaluation; Machine Controlled Operations; Synthetic Setups;Work Specifications; Activity Sampling; Time Standards; IncentiveSchemes; Methods-Time Measurements; Costing; Negotiating; In-stalling and Maintaining Improved Methods/Time Standards; WorkStudy Organisations; Practical Exercise; Case Studies; Examination.

Part B — In-Plant Project (7 weeks)This includes study at a selected plant within Malaysia and com-

pletion of the project report. It will be fully supported by NPC Staff whowill maintain a continuous scrutiny by frequent visits.

Upon successful completion, certificates of proficiency will beawarded.

Admission Requirements:• Minimum 2 years working experience in organisations, preferably

Supervisors, Management services personnel or work study trainees.• Sufficient command of spoken and written English.

74

• Medically certified fit.• Must be nominated by participants' governments. (Applicable to in-

ternational participants only).

Tuition FeeUS$1.150/- or MS2.500/-Fellowships under the Malaysian Technical Assistance Program maybe available in 1987 to overseas participants.For local participants the fee is M$2,000.

IE 22 MTM—3

Objective• To train participants on a speedier method (3 times as fast as MTM—2

& 7 times as fast as MTM— 1 in application) for establishing time valuesfor most type of work particularly where the element times are non-repetitive and where cycle times are longer than 15 minutes.

• To prepare participants for the MTM Instructor Examination.

Content• Complementary role of MTM—3 to MTM—1 and MTM—2• Development & Accuracy of MTM—3• Design criteria of MTM—3• Categories of manual motions:

HandleTransportStep & Foot MotionBend and Arise

• Rules & Areas of Application• Practical Sessions & Film Analysis• Examination — Theoretical & Practical, leading to an internationally

recognised certificate of competence.

Who Should Attend• Holders of MTM—2 Certificate

Duration: 4 days

IE 23 ADVANCED PRACTITIONER COURSE

ObjectiveTo provide training guidance for practitioners and aspiring Instruc-

tors candidates.

75

Qualification RequirementsCandidates for the Advanced Practitioner Examination must:

• Be registered as ordinary members of the MTM Association in orderthat they may be serviced with the materials and publicationsnecessary.

• Have held a Certificate of Competence in MTM—1, at Grade A or B,or MTM Core Data Certificate, for not less than one year.

• Have held a Certificate of Competence in MTM—2 issued on behalfof the International MTM Directorate for not less than one year.

• Have served in a work study or equivalent role for not less than twoyears.

• Submit sufficient evidence of practical application of MTM—1 andMTM—2 to satisfy the Association's Examiners that he has adequateexperience of MTM Application.

NOTEThe candidate must make an initial submission of one study inMTM—1 containing motion patterns totalling approximately 1,000tmu, and one study in MTM—2 from a different worrk area totallingapproximately 2.OOO tmu.

The studies should preferably include demonstrations of the uses ofMTM for Methods Engineering and Data Construction.

The documentation for each study must include an 'OperationDescription Sheet', or equivalent sheet, on which is summarisedinformation of job conditions which are relevant to a particular opera-tion or class of work.

The Examiners will advise the candidate of their further requirements.

Examination Content• Combined MTM—1/MTM—2 Theory Paper• Written paper on the application of MTM.• Oral Examination on submitted evidence of MTM—1 and MTM—2

practical applications and on broader aspects of MTM based workstudy.

• Further tests of analysing ability as deemed necessary by theExaminers.

General RequirementsThe Candidate win be expected to be familiar with:

76

• The contents of the MTM Application Handbook.• MTM—1 and MTM—2 student texts and materials.• Services provided by the MTM Association Ltd.

MTM Instructor QualificationThe Advanced Practitioner qualification will also be accepted in par-

tial fulfilment of MTM Instructor qualification requirements,

Training CourseCandidates are required to attend a course of Advanced MTM train-

ing approved by the MTM Association or to provide evidence ofequivalent guidance.

Duration: 5 days

IE 24 MTM INSTRUCTOR COURSE

ObjectiveTo provide training and guidance leading to the coveted professional

qualification of MTM Instructor.

gualification RequirementsCandidates for the Instructor Examination must:

• Be registered as Ordinary Members of the MTM Association in orderthat they may be serviced with the materials and publicationsnecessary.

• Possess an Advanced MTM Practitioner certificate recognised by theMTM Association Ltd. (See 'Advanced Practitioner Examination').

• Possess a Certificate of Competence in MTM—3 issued on behalf ofthe International MTM Directorate.

• Submit sufficient evidence of practical application of MTM systemsto satisfy the Association's Examiners that he has adequate experienceof MTM application. Exact details of requirements will normally begiven during the Instructor training course.

Examination Content• Advanced Theory Paper• Visualisation Study• Test of Analysing Ability• Correcting Analysis

77

• Oral Examination, covering:— submitted practical evidence— broader aspects of MTM and pmts generally— knowledge of the organisation and activities of the MTMA and

IMD.• Test of lecturing ability.

GeneralCandidates must be completely familiar with:MTM—1, MTM—2 and MTM—3 Student Manuals'Application of MTM'

and are expected to be regular readers of the International MTM Jour-nal and the Association's 'Apply Pressure'.

Further reading, available at NPC Library, are:'Introduction to Work Study* — I.L.O.'Work Measurement' — Whitmore (Heinemann)'Methods Time Measurement' — Maynard, Stegemerten &

Schwab (McGraw Hill)'Engineered Work Measurement' — Karger & Bayha

(McGraw Hill)'Man&gement Services' — Journal of the Institute of

Management Services

Duration: 5 days

78

INDUSTRIAL ENGINEERING PROGRAMMEVenue: PDPN Petaling Jaya.

No.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

Course

Store & Stock Management(3 days)

Industrial Safety 1 (4 days)

Industrial Safety 2 (4 days)

Filing & RecordsManagement (4 days)

Pengurusan Fail & Rekod(4 hart)

Maintenance Management(5 days)

Production Planning &Control (5 days)

Quality Control (5 days)

Method Study (JobSimplification) (5 days)

Work Measurement (5 days)

Keselamatan Perusahaan 1(4 days)

Organisation & Methods(5 days)

Date

Feb. 16-18

Aug. 10-12

Feb. 23-26Sept. 7—10

May 4—7

Oct. 5-7

Mac 2—5Sept. 14—17

Jun 22—25

July 6—10

April 13—17

Oct. 5—9

Mac 16—20

Jun 29—JulyS

July 20—23

Mar 23-27

ProgrammeManager

Abd. MajidIbrahimWenceslas

Chia Yok LinTan PhaikHoon

Abu ZakieAhmadShahdan Md.Lani

WenceslasTan PhaikHoon

AzizanAriffin

Shahdan Md.Lani

Gian SinghSidhu

Chia Yok Lin

Abu ZakieAhmad

Tan PhaikHoon

Abd. MajidIbrahim

Gian Singh

Fee($)

210.00

210.00

280.00280.00

280.00

280.00

240.00240.00

200.00

350. OO

350.OO

350.00

300.00

350.00

240.00

300.00

79

No.

13.

14.

15.

16.

17.

18.

19.

20.

Course

Work Design (3 mornings)

Cost Reduction ThroughValue Analysis (3 days)

Productivity Measurementand Analysis (3 days}

Energy Management inIndustry (3 days)

Productivity ImprovementProgram Through WorkStudy (13 weeks)

Methods — Time —Measurement 1 (MTM-1)(12 days)

Methods — Time —Measurement (MTM-2)(5 days)

MOMET (3 days)

Date

July 13-15

Sept. 28—30

July 28-30

Nov. 28—30

Aug. 24 —Nov. 23

April 6—18

April 20—24

April 27—29

ProgrammeManager

Goh Swee Seang

FazilSuhaimi Talib

Azizan Ariffm

Tan For Sing

Tan For Sing

Shahdan Md.Lanl

Amir YazidAll

Wenceslas

Fees(S)

200.00

210.00

240.00

240.00

2,000.00(foroverseaspartlclpantsM$2,5OO/or US$1,150/)

1,600.00

70O.OO

400.00

80

LOW COST AUTOMATION SECTIONSynopsis of Courses

LCA 1, LCA 2, LCA 3

Objective:There are many LCA techniques available for the upgrading of ex-

isting production facilities as well as the designing of new equipment.Among the most prominent of LCA techniques is pneumatic con-

trol engineering which can be used in many situations which may in-volve the handling of materials and/or tools in the manufacturing andprocessing operations.

The present LCA programmes are thus geared towards the train-ing and use of pneumatic control engineering for such purposes.

MODULE LCA 1 — Introduction to Pneumatic Control EngineeringThis module will concentrate on the understanding and uses of com-

pressed air. Its physical properties, characteristics and behaviour inengineering applications.

Understanding pneumatic component technology is the necessaryfoundation towards control engineering design practice. LCA 1 discussesthe characteristic functional behaviours and uses of pneumatic com-ponents in great depth. The module will also familiarise participants withthe standard symbolic representations of pneumatic components,development, layout and construction of simple pneumatic circuits andthe use of the LCA Laboratory for design purpose.

Content:• Characteristics of Compressed Air.• Compressed Air Production, Distribution and Preparation.• Pneumatic Working Elements and Valvesfdirectional—non-return—

pressure control and flow control valves).• Pneumatic Symbols according to ISO.• Developing and Constructing Simple Circuits.

Duration: 5 days

81

MODULE LCA 2 — Design of Pneumatic Control SystemsModule LCA 1 will have laid the necessary foundations for the next

step in design of pneumatic control circuits for practical pneumatic con-trol engineering applications. The major portion of LCA 2 will cover thevarious techniques used in the development of pneumatic controlengineering circuits.

Practical cases which are applicable to the local industries will beused in the discussions and design exercises. Laboratory work will repre-sent a major portion of this module.

Content:• Fundamentals in Control Engineering.• Motion and Control Diagrams.• Types of controls.• Methods for designing Circuit Diagramsfor Pneumatic Control (pilots,

memory and program control).

Duration: 5 days.

MODULE LCA 3 — Design of Electro-Pneumatic Control SystemsPart of the module will concentrate on basic electricity and the con-

struction of solenoid valves, relays and switches. Participants will thenlearn the methods of designing control circuits with electrically operatedswitches and valves. Laboratory exercises will concentrate on thebuilding of electrical switching circuit.

Content:• General Control Engineering.• Representation of Motion Sequences.• Fundamentals of Electrical Technology.• Electrical signalling Elements.• Electropneumatic Converters.• Electropneumatic Control Systems.• Safety Regulations.

Who Should AttendProject Engineers, Design Engineers, Factory Managers, Techni-

cians, Foreman and all those who are interested in improving produc-tion processes through the use of automation.

Duration: 5 days

82

LCA 4 DESIGN AND MAINTENANCE OP HYDRAULIC SYSTEMS

ObjectivesFluid power technology is seen in every phase of man's activities

nowdays. It is found in areas of manufacturing such as metal forming,plastic, basic metals, and material handling. Fluid power is evident intransportation as power and control systems of ships, plants andautomobiles. The environment Is another place where fluid power is hardat work compacting waste materials and controlling flood gates of hugedams. Food processing, construction" equipment, and medical technologyare a few more areas of fluid power involvement. Fluid power applica-tions' are only limited by imagination.

The course will point out the elements which make up a fluid powersystem and the basic principles by which it operates. It also helps:• To provide participants with proper and up-to-date knowledge on

hydraulic control engineering• To enable participants to produce better and more efficient design as

well as improving on the present systems• To make it possible for participants to assemble new hydraulic systems

and to systematically perform maintenance works.

ContentThe course will concentrates on the following areas:

• Characteristics of Hydraulic Fluid• Generation of Hydraulic Power• Hydraulic Pumps and Cylinders• Hydraulic Valves (Directional Control, Flow Control, Pressure Control.

Check Valves and others)• Basic Hydraulic Circuits• Multiple Motion in Sequence• More Advance Hydraulic Circuits• Various Applications of Hydraulic Systems• Maintenance of Hydraulic Equipment• Standard Safety Features• Cost Factors

Who Should Attend• Factory Managers; Production Managers/Engineers, Quality/Reliability

Engineers; Operations Manager/Engineers; Product/Design Engineers;Maintenance Engineers or Management Personnels who are keen inintroducting changes for improving organisation's performance.

• Supervisor, technicians, foremen and those who are interested in

83

improving production processes through the use of hydraulicsystems.

Duration: 5 days.

LCA 6 OPERATIONS MANAGEMENT

ObjectivesThe term "Operations management" has come into popular use on-

ly during the past several years. It has evolved from factory-orientedterms like "Manufacturing management" and "Production operation",but it conveys a broader meaning which now fully embraces service in-dustries and non-profit activities as well.

The aim of the course is to develop a comprehensive theoreticalframework for managing the wide range of productive operations thatsustain and enhance our society. Thus most of material discussed is asapplicable to the management of hospital or airline operations as it isto the manufacture of automobiles.

Content• Capital Inputs• Materials Management• Forecasting• Aggregate Planning and Master Scheduling• Material and Capacity Requirement Planning• Service Management• Maintenance and Cost Control.

Who Should AttendThe course is designed for senior and middle management from

public and private sectors.

Duration: 5 days.

LCA 7 RELIABILITY ESTIMATION

ObjectivesThe theory of reliability is part of the so-called theory of extremes.

It can be applied to a variety of natural events: the most important ofall is to estimate the reliability and life to failure of machinery and itscomponents.

84

The aim of this course is study the Analytical Techniques usefulin assessing reliability early in the life of a new product. Many termsand measures used are first defined and then various distribution andhazard models are developed. The examples presented cover several im-portant applications to business problems,

Content• Reliability Basics• The Expected Life• Mean Time to Failure (MITF)• Mean Time between Failure (MTBF)• Failure Rate and Hazard Function• Bathtub Hazard Function• Exponential dan Normal Distributions• Bayesian Reliability in Design• Log-normal and Weibull Distributions• Dynamic Reliability Model.

Who Should AttendThe programme is suitable for Reliability Engineers, Research and

Product Development Officers, Officers from Quality Control Depart-ment, Maintenance Engineers and anybody who are interested in thesubject.

Duration: 5 days.

85

LOW COST AUTOMATION PROGRAMMEVenue: PDPN Petaling Jaya

No.

1.

2.

3.

4.

5.

6.

Course

Introduction to PneumaticControl Engineering(LCA 1) (5 days)

Design of PneumaticControl (LCA 2) (5 days)

Design of PneumaticElectric Control System(LCA 3) (5 days)

Design & Maintenance ofHydraulic Systems'(LCA 4) (5 days)

Reliability Estimation(5 days)

Operation Management(5 days)

Date

Jan. 19—23March 23-27May 4-8

May 18-22Oct. 12— "16

Sept. 7-11Oct. 26-30Dec. 7—11

Sept. 21-25Nov. 23-27

Jun 15—19

Sept. 21—25

ProgrammeManager

Goh Swee SeangOthman IsmailGoh Swee Seang

Othman IsmailOthman Ismail

Goh Swee SeangOthman IsmailGoh Swee Seang

Othman IsmailGoh Swee Seang

Othman Ismail

Othman Ismail

Fee($)

350.00350.00350.00

350.00350.0O

350.00350.00350.00

350.00350.00

350.00

350.OO

86

INSTITUTE OF HOTEL AND TOURISMMANAGEMENTSynopsis of Courses

TI 1 LEADERSHIP AND HUMAN RELATIONS

ObjectiveThe objective of this course is to provide participants with a basic

understanding of the nature and principles of leadership, and the meansand ways of achieving good and effective relations with the staff.

Content• Aspects of Management• Leadership Styles & Effectiveness• Motivation• Communication• Problem-Solving & Decision Making• Self-Analysis

Who Should AttendThis course is considered a "must" for supervisors in the hospitali-

ty industry. It is also recommended for junior managers in this industry.

Duration 5 days

TI 2 SPECIAL SUPERVISORY TECHNIQUES

ObjectiveThe objective of this course is to provide the participants with the

specific skills and techniques of supervision.

Contents• Productivity Consciousness and Techniques.• Training Plans and Method• Discussion Leading• Report Writing

87

Who Should AttendSupervisors in the hospitality industry.

Durations 4 days

TI 3 GUEST RELATIONS

ObjectiveThe objective of this course is to provide the participants with an

understanding of the importance of guest relations and ways and meansof satisfying customer needs.

Content• The Customer/Guest• Courtesy• Role of Guest Relations Officer• Customer Needs• Customer Service Experience & Standard• Handling Customer Complaints

Who Should AttendThis course is recommended for supervisors and junior managers

in the hospitality industry.

TI 4 RESTAURANT SERVICES

ObjectiveThe objective of this course is to provide the participants with

knowledge of the various aspects of restaurant service operations, withemphasis on the American, Russian and French Service Systems.

Content• Types and Classification of Restaurants• Types of Restaurant Services• Table Settings• Restaurant Equipments and Layout• Banquets Buffets and Cocktail Parties• Organisation of Service Staff• Control Systems

88

Who Should AttendThis course is recommended for supervisors in the hospitality in-

dustry. It is also suitable for captains, headwaiters and restaurant assis-tant managers.

Duration 5 days

TI 5 FRONT OFFICE PROCEDURES

ObjectiveThe objective of this course is to enable the participants to unders-

tand the various functions and activities of the front office department.

Content• Organisation of the Front Office Department• Reservation System• Reception, Enquiries and Bell Service• Front Office Accounting System• Front Office Salesmanship• Communication• Front Office Statistics• Computerisation of Front Office Operation

Who Should AttendThis course is suitable for front office supervisors, chief receptionists

and assistant front office managers.

Duration 5 days

TI 6 KITCHEN MANAGEMENT

ObjectiveThe objective of-jthis course is to expose participants to various

aspects of kitchen operation and management.

Content• Kitchen Organisation• Purchasing• Receiving Procedures and Control• Portion Control

89

Food CostingMenu PricingNutritionSanitationSafety

Who Should Attend:This course is open to all kitchen personnel who aspire to widen their

knowledge in the introductory aspects of kitchen management.Other hotel personnel who wish to widen their knowledge in this

area may also be considered.

Duration 5 days.

TI 7 SUPERVISORY HOTEL HOUSEKEEPING

ObjectiveThe objective of this course is to expose all participants to the various

aspects of hotel housekeeping.

Content• Organisation of Housekeeping Department• Guest Room Maintenance• Public Area Maintenance• Linen Room Management• Laundry management• Cooperation with other Departments• Lost and Found Procedures• Key System• Cleaning Process• Supervision of Housekeeping Staff

Who Should Attend.This course is invaluable to personnel holding supervisory positions

in the housekeeping department in hotels and similar institutions.

Duration 5 days

TI 8 BEVERAGE MANAGEMENT

ObjectiveThe objective of this course is to expose participants to the various

common beverages, their origins and manufacture.

90

Contents• Introduction and Definition of the Various Types of Beverages• Fermentation• Classification of Wines and Wine Service• Classification of Malt Beverages• Classification of Spirits• Cocktails• Bar Operation• Selection, Purchasing, Storage, Stocking and Control of Beverages.

Who Should AttendThis course is suitable for head barmen and beverage supervisors.

Duration 3 days

TI 9 INTRODUCTION TO TOURISM


understanding of the importance of Jourism in the nation's economy.

Content• Meaning and Nature of Tourisr• Determinants and Motivators of Tourism• Components of Tourism• Economic and Social Impact of Tourism

Who Should AttendThis course is suitable for all front office personnel who aspire to

broaden their knowledge on the various aspects of tourism and tour andtravel agency practices.

Duration 3 days

TI 1O STAFF MANAGEMENT IN THE HOSPITALITY INDUSTRY

ObjectiveThe objective of this course is to introduce participants to various

aspects of personnel management in the hospitality Industry.

Content• Organisation of Human Resources

91

• Employment of Manpower• Integration of Personnel• Personnel Relations• Development and Advancement of Personnel

Who Should AttendThis course is invaluable to all department heads, supervisors, pet-

sonnel and administrative officers in hotels and similar institutions.

Duration: 5 days

TI 11 MARKETING IN THE HOSPITALITY INDUSTRY

ObjectiveThe objective of this course is to enable participants to understand

the modern concepts of marketing and promotional activities in the hotelindustry.

Content• Marketing Concepts• Marketing Mix• Public Relations• Strategies for Development & Creation• Market Research

Who Should AttendThis course is suitable for supervisory personnel in the marketing

department of the hotel industry.

Duration 5 days

TI 12 INTRODUCTION TO ACCOUNTING IN THE HOSPITALITYINDUSTRY


understanding of some of the principles in accounting practices and theirapplication in the hospitality industry.

Content• Simple book-keeping• Adjustment "

92

Income StatementBalance SheetBreak-even AnalysisRatio AnalysisFood CostingBudgeting

Who Should AttendThis course is offered ONLY to candidates taking the HRSC

programme.

Durations 5 days.

TI 13 PENGURUSAN KEDAI MAKAN

ObjektifKursus ini bertujuan untuk memperkenalkan peserta-peserta

kepada teknik-tekifik moden dalam Pengurusan Kedai Makan/Restoran.bagi membolehkan peserta-peserta mempunyai penglibatan yang aktif,sistematik dan berkesan di lapangan ini.

Kandungan Kursus• Pengurusan Kakitangan• Pengurusan Kawasan Sajian dan Dapur• Catuan• Penggunaan Resipi Standard• Merancang Menu• Kaedah Letak Harga• Kebersihan, Kesihatan dan Zat-zat Makanan• Jenis-jenis Kos dan Pengawalannya• Pengurusan Kewangan• Analisa Penyata Kewangan

PesertaKursus ini sesuai untuk semua usahawan Bumiputra yang

melibatkan diri secara langsung dalam lapangan kedal makan/restorandan mereka-mereka yang berminat untuk menceburi bidang kedalmakan nanti.

Tempoh 3 hari

93

TI 14 KAEDAH MEMASAK

ObjektifKursus ini merupakan kursus lanjutan dari Kursus Pengurusan

Kedai Makan dan bertujuan untuk melengkapkan peserta-pesertadengan teknik-teknik dan cara masakan yang sempurna. Kursus inimeliputi cara-cara memasak secara teori dan praktikal.

Kandungan• Mengetahui jenis-jenis bahan-bahan masakan• Mengetahui jenis peralatan-peralatan memasak dan cara-cara me-

masak• Memahami resipi dan penggunaan resipi standard• Kandungan menu, catuan dan memahami kos• Latihan memasak resipi-resipi Melayu, Cina, Barat dan lain-lain.• Gubahan makanan dan cara hidangan• Aspek-aspek kebersihan, keselamatan, dan pengurusan dapur.

PesertaKursus ini adalah dibentuk khusus untuk para usahawan

Bumiputra yang sedang melibatkan diri di dalam perniagaan restorandan sajian makanan. Keutamaan diberikan kepada peserta-pesertalepasan Kursus Pengurusan Kedai Makan.

TempoU 1O hari

TI IS TATACARA SAJIAN

ObjektifKursus ini bertujuan untuk memperkenalkan kepada para peserta

tentang teknik-teknik sajian dan layanan yang sempuma dalam bidangkedai makan dan "catering".

Kandungan• Pengenalan kepada peralatan sajian, kaedah pembersihan dan

penjagaan• Aturletak peralatan• Tatacara sajian dan layanan• Jenis-jenis sajian• Cara mengendalikan hidangan makan luar• Perbezaan aturletak dan sajian makanan Melayu dan Barat

94

• Llpatan napkin• Tatasusila semasa di meja makan

PescrtaKursus ini sangat sesuai untuk usahawan Bumiputra yang

menceburkan kedai makan/restoran dan "catering".

Tempoh 3 hart

95

INSTITUTE OF HOTEL AND TOURISM MANAGEMENTNATIONAL PRODUCTIVITY CENTRE

Venae: N.P.C Petaling JayaTime: 0900—1600

No.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

Coarse

Guest Relations (3 days)

Leadership and HumanRelations (5 days)

Special SupervisoryTechniques (4 days)

Beverage Management(3 days)

Introduction to Tourism(3 days)

Kitchen Management(5 days)

Supervisory Housekeeping(5 days)

Restaurant Services(5 days)

Front Office Operation(5 days)

Marketing in the HospitalityIndustry (5 days)

Staff Management in theHospitality Industry(5 days)

Introduction to Accountingin the Hospitality Industry(5 days)

Date

Jan. 12—14Aug. 24—28

Jan. 19—23Sept. 7-11

Feb. 3-6Sept. 1—4

Feb. 9-11Sept. 16—18

Feb. 9-11Sept. 16—18

Feb. 16—20Sept. 21—25

Feb. 16—20Sept. 21—25

Feb. 23-27Sept. 28— Oct 2

Feb. 23-27Sept. 28— Oct 2

Mar. 23—27Oct. 26-30

Mar. 30— Apr. 3

Nov. 2-6

Apr. 6—10Nov. 9—13

ProgrammeManager

Khalid MatDin

Khalid MatDin

Md. NadzriJelas

Joseph JudeGasper

Roslina MdIsa

NoorhisharhMohd Alwi

Aziz Jaapar

Roslina MdIsa

S.K. Yow

Khalid MatDin

Jasni AbdAziz

Joseph JudeGasper

Fee{S)

210.00

350.00

280.00

210.00

210.OO

350.00

350.00

350.00

350.00

350.0O

350.00

35O.OO

96

13.

14.

15.

13th Hotel RestaurantSupervisory Certificate(HRSC) Course & months)

14th Hotel-RestaurantSupervisory Certificate(HRSC) Course (3 months)

Apprenticeship TrainingProgramme:

Kitchen Operation(2 years)

Restaurant Service(1 year)

Rooms Division(1 year)

Jan. 12—Apr. 16

Aug. 24—Nov. 23

July 87—89

July 87—88

July 87—88

Roslina MdIsa

Jasni Abd.Aziz

NorhishamMohd Alwi

Joseph JudeGasper

S.K. Yow

1,350.00

1.350.OO

60O.OO

6OO.OO

6OO.OO

97

BAHAGIAN PEMBANGUNAN USAHAWAN BUMIPUTRADALAM BIDANG PENGURUSAN RESTORAN DAN

SAJIAN MAKANAN

No.

1.

2,

3.

Course

Pengurusan Restoran(3 hari)

Tatacara Sajian (3 hari)

Kaedah Memasak(10 hari)

Date

Feb. 16-18Apr. 13-15July 20—22Sept. 28—30

Mac 16—18Jun 29— 1 JulyOct. 5—7

Nov. 16—26

ProgrammeManager

NoorhishamMohd. Alwi

Roslina Md.Isa

Mohd. JasniAbd. Azlz

Fee(S)

6O.OO

60.00

200.0O

98

PUSAT DATA PENGELUARAN NEGARAWILAYAH UTARA — P. PINANGCOURSE PROGRAMME — 1987

Venue: P. Pinang

No.

1.

2.

3.

4.

5.

6.

7.

1.

2.

3.

4.

5,

1.

2.

3.

4.

Course

INDUSTRIAL ENGINEERING SECTIONProductivity Measurement & Analysis(3 days)

Pengurusan Fail & Rekod (3 days)


Industrial Safety II (4 days)

Kegelamatan Perusahaan (4 days)

Filing & Records Management (3 days)

Store & Stock Management (3 days)

MANAGEMENT ACCOUNTINGSECTIONIntroduction to Accounting Practices(5 days)

Introduction to Costing (5 days)

Pengenalan Perakaunan (5 days)

Understanding & Interpretation ofFinancial Statements (2 days)

Penentuan Kos (3 days)

SALES ft MARKETING SECTIONEffective Selling Skills (4 days)

Management of Sales Force (4 days)


Introduction to Marketing Management(4 days)

Date

Mar. 2—4

Mar. 23—25

Apr. 13—17

July 6—9

Aug. 17—20

Oct. 19—21

Nov. 16—18

Feb. 23—27

May 4—6

June 22—26

July 20—21

Oct. 26—28

Jan. 19-22

Sept 7—10

Sept. 14-16

Dec. 7—10

Fee(§)

240.00

150.00

350.00

280.00

240.00

180.00

210.00

3OO.OO

180.OO

250.OO

140.OO

150.00

140.00

280.00

180.00

280.00

99

No.

1.

2.

3.

1.

2.

3.

4.

1.

2.

3.

1.

2.

3.

Course

PERSONNEL DEVELOPMENTSECTION

Supervisory Development ProgrammeSupervisor as a Trainer & Instructor(3 days)

Pimpinan & Perhubungan SesamaManusia (3 days)

Motivasi & Kepuasan Bekerja (3 days)

Management Development ProgrammeInterpersonal Communication (3 days)

Leadership & Human Relations forManagers (5 days)

Presentation Skills for Trainers

Time Management (1 day seminar)

INDUSTRIAL RELATIONSPROGRAMMESDomestic Inquiry Procedures (3 days)

Industrial Relations for Supervisors(5 days)


QUALITY CONTROL CIRCLEPROGRAMMEWorkshop for QCC Leaders ( 1 days)

QCC Training for Facilitators {5 days)

KKM untuk Ketua Kumpulan (5 days)

Date

Jan. 12—14

Feb. 16-18

July 13-15

Apr. 30—1

Aug. 10—14

Nov. 23

November 30

July 27—29

Sept. 1—5

Nov. 2—4

January 26

Mar. 9—13

July 13—17

Fee($)

180.00.

160.00

160.00

210.0O

350.0O

90.00

90.00

210.00

300.OO

210.00

50.00

450.00

350.OO

100

No

1.

2.

3.

4.

Coarse

INSTITUTE OF HOTEL & TOURISMMANAGEMENTFront Office Operation (5 days)

Staff Management in the HospitalityIndustry (5 days)

Kitchen Management (5 days)

Marketing in the Hospitality Industry(5 days)

Date

Apr. 6—10

June 15—19

Aug. 10—14

Oct. 5—9

Fees($)

350.00

350.00

350.00

350.00

101

PUSAT DAYA PENGELUARAN NEGARAWILAYAH PANTAI TIMUR

COURSE PROGRAMME — 1987

No.

1.

2.

3.

4.

5.

1.

2.

3.

4.

5.

1.

Coarse

INDUSTRIALENGINEERING SECTIONPengurusan Fail dan Rekod(3 days)

Filing & RecordManagement (3 days)

Organisasi dan Kaedah(5 days)

Menyenangkan Kerja(3 days)Keselamatan Pemsahaan(3 days)

MANAGEMENTACCOUNTING SECTIONTatabuku Praktikal danAkaun (5 days)




Working CapitalManagement (2 days)

SALES ft MARKETINGSECTIONTeknik PenjualanBerslstematlk (5 days)

Date

Jan. 29—31Apr. 22—24Aug. 19—21

June 18-20

Oct. 1—5

July 1—3

Mar. 11 — 14

June 14— 16

Mar 2—4

Aug. 9—13

Aug. 2—4

Sept. 2—3

Mar. 16—20

Venue

KuantanK. BharuK. Tereng-ganu

Kuantan

Kuantan

K. Tereng-ganuK. Bharu

K. Bharu

Kuantan

Kuantan

K. Tereng-ganu

K. Bharu

K. Tereng-ganu

Fee(S)

150.00150.00150.00

180.00

250.0O

150.00

200.00

250.00

210.00

350.00

150.00

140.00

20O.OO

102

No.

2.

3.

4.

1.

2.

1.

2.

3.

1.

2.

1.

Coarse

Perhubungan Awam(3 days)

Effective Selling Skill(4 days)

Membina KemahiranPenyeliaan dalam Penjualan& Pemasaran (4 days)

PERSONNELDEVELOPMENT SECTION

ManagementDevelopment ProgrammeManagement for Managers(5 days)

Motivation and JobSatisfaction (5 days)

Supervisory DevelopmentProgrammePimpinan & PerhubunganSesama Manusia (3 days)

Penyelia sebagai Jurulatih& Pengajar (3 days)

Motivasi & KepuasanBekerja (3 days)

Industrial RelationProgrammePerhubungan Perusahaanuntuk Penyetia (3 days)


Quality Control CircleProgrammeKKM untuk KetuaKumpulan (5 days)

Date

Mar. 24—26

Sept. 14—17

June 28— July 1

Nov. 19—23

Oct. 8—12

Apr. 2—4Feb. 9—11

July 28—30

Sept. 22—24

July 20-24

Nov. 16—18

Apr. 9—13

Venue

Kuantan

Kuantan

K. Bharu

Kuantan

Kuantan

KuantanK. Bharu

Kuantan

Kuantan

Kuantan

Kuantan

Kuantan

Fee($)

180.00

200.00

200.00

300.00

300.00

160.00160.00

160.00

160.00

300.00

180.00

350.00

103

No.

1.

2.

Courses

INSTITUTE OF HOTELAND TOURISMMANAGEMENTPengurusan Kedai Makan(3 days)

Tatacara Sajian (3 days)-

Date

Mar. 26—28

Okt. 29—31

Venue

Kuantan

Kuantan

Fees($)

60.00

60.00

104

PUSAT DAYA PENGELUARAN NEGARAWILATAH SELATAN

COURSE PROGRAMME — 1987No.

1.

2.

3.

4.

5.

6.

1.

2.

3.

4.

1.

2.

Coarse

INDUSTRIALENGINEERING SECTIONIndustrial Safety I (4 days)

Store & Stock Management(3 days)


Organisation & Methods(5 days)

Menyenangkan Kerja(Kajian Kaedah) (5 days)

Filing & RecordsManagement (3 days)

MANAGEMENTACCOUNTING SECTIONIntroduction to AccountingPractice (5 days)



Pengenalan Perakaunan(5 days)

SALES & MARKETINGSECTIONTeknlk PenjualanBersistematik (4 days)

Perhubungan Awam(3 days)

Date

Mar. 16—19Mar. 23—26

May 25-27June 1—3

Aug. 10—14Aug. 17-21

Oct. 12—16

Dec. 7—11

Dec. 17—19

Feb. 16—20Feb. 24-28

May 18-20May 25-27

July 20—22

Sept. 21—25

Mar. 2—6

June 15-17June 22—24

Venue

J. BharuMelaka

J. BharuMelaka

J. BharuMelaka

J. Bharu

J. Bharu

J. Bharu

J. BharuMelaka

J. BharuMelaka

J. Bharu

J. Bharu

J. Bharu

MelakaJ. Bharu

Fee{$)

280.00280.00

210.OO210.00

350.00350.00

3OO.OO

250.00

180.00

300.003OO.OO

210.OO210.OO

150.OO

250.OO

2OO.OO

180.00180.00

105

No.

3.

4.

5-

2.

3.

1.

2.

3.

4.

1.

Course

Effective Selling Skill(4 days)

Advanced Selling Skills[2 days)

Pengurusan Tenaga Jualan(4 days)

PERSONNELDEVELOPMENT SECTION

ManagementDevelopment ProgrammeMotivation & JobSatisfaction (5 days)

InterpersonalCommunication (3 days)

Leadership & HumanRelations for Manager(5 days)

Supervisory DevelopmentProgrammePimpinan & PerhubunganSesama Manusia (3 days)

Supervisor as a Trainerand Instructur (3 days)

Leadership Skills forSupervisors (3 days)

Groupwork and DiscussionLeading (3 days)

Industrial RelationsProgrammeIndustrial Relations forSupervisors (5 days)

Date

Sept. 1—4

Aug. 24—25

Oct. 5-8

Apr. 30,— Mar. 4Apr. 13—17

Nov. 16—18Nov. 24—26

Dec. 14—18Dec. 14—18

Jan. 20—22

July 13-15July 21— 23

Sept. 21—23

Nov. 16—18

Jan. 13—17Jan. 19—23

Venue

Melaka

J. Bharu

J. Bharu

MelakaJ. Bharu

J. BharuMelaka

J. BharuMelaka

Melaka

J. BharuMelaka

J. Bharu

J. Bharu

MelakaJ. Bharu

Fee($)

240.00

180.OO

240.00

300.00

210.00210.00

350.0O350.00

160.00

180.00180.00

180.OO

180.00

300.0030O.OO

106

No.

2.

3.

4.

1.

2.

3.

4.

1.

2.

3.

4.

Course

Dlslplin dalam Industri(5 days)

Domestic InquiryProcedures (3 days)


Quality Control CircleProgrammeQCC Training forFacilitators (5 days)

QCC Training for Leaders(5 days)

KKM untuk Pemudahcara(5 days)

KKM untuk KetuaKumpulan (5 days)

INSTITUTE OF HOTELAND TOURISMMANAGEMENTPengurusan Kedai Makan(3 days)

Leadership & CustomerRelations in HospitalityIndustry

Pengurusan Kedai Makan(3 days)

Tatacara Sajian (3 days)

Date

Apr. 13—17Apr. 20—24

June 30>— July 2July 7—9

Sept 14-16Sept. 21—23

Mar. 23-27Mar. 17-21

June 22—26

Aug. 11—15Aug. 17-21

Oct. 1,9—23

Apr. 13—15

July 13-17July 14—18

Sept. 14—16

Oct. 26-28

Venue

MelakaJ. Bharu

MelakaJ. Bharu

MelakaJ. Bharu

J. BharuMelaka

J. Bharu

MelakaJ. Bharu

J. Bharu

J. Bharu

J. BharuMelaka

J. Bharu

J. Bharu

Fee($)

300.003OO.OO

210.00210.00

180.00180.00

450.OO450.00

450.00

400.OO400.00

350.OO

60.00

350.00350.00

60.00

60.00

107

PUSAT DATA PENGELUARAN NEGARAWILAYAH SARAWAK

COURSE PROGRAMME — 1987Venue: Kuching

No.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13,

Coarse

MANAGEMENT DEVELOPMENTSupervisor as a Trainer & Instructor(3 days)

Staff Selection Skill & Techniques(3 days)

Leadership & Human Relations forManagers (5 days)

Introduction to Personnel Management(5 days)

Motivasi & Kepuasan Bekerja (3 days)

Groupwork & Discussion Leading(3 days)

SALES & MARKETINGRengenalan Pengurusan Pemasaran{4 days)

Export Business & Documentation(4 days)


Import Procedures & Documentation(3 days)

Teknik Penjualan Bersistematik (4 days)

MANAGEMENT ACCOUNTINGCosting Techniques & Methods (3 days)

Understanding & Interpretation ofFinancial Statements (2 days)

Date

Feb. 24-26

Mac 27—29

June 22—25

Aug. 10—14

Sept. 8—10

Nov. 17-19

Jan. 19—22

Mar. 9—12

Apr. 6—9

June 13—16

Oct. 26—29

Jan. 13—15

Mar. 3-4

Fee»($)

180.00

210.00

350.00

350.00

180.00

180.00

240.0O

280.00

280.00

210.00

200.00

210.00

140.00

108

No.

14.

15.

16.

17.

18.

19.

20.

21.

22.

23.

24!

25.

26.

27.

28.

29.

30.

31.

Course

Tata Buku Praktikal & Akaun (5 days)

Working Capital Management (2 days)

Introduction to Accounting Practices(5 days)

Basic Accounting for Executives (5 days)


INDUSTRIAL RELATIONSIndustrial Relations for Supervisor(5 days)


Industrial Relations for Trade UnionExecutives (5 days)

Tatacara Penyiasatan (3 days)

Domestic Enquiry Procedures (3 days)

Industrial Relations for Labour Law(5 days)

Discipline in Industry (5 days)

QUALITY CONTROL CIRCLESeminar for Top Management

INDUSTRIAL ENGINEERINGQuality Control (5 days)

Production Planning & Control (5 days)

Pengurusan Rekod dan Fail (3 days)

Industrial Safety I (4 days)

Industrial Safety II (4 days)

Date

Mar. 30— Apr. 3

July 8—9

July 20—24

Sept. 14-18

Oct. 6—8

Feb. 9-13

Mar. 24—26

July 27— 31

June 16—18

Aug. 18—20

Sept. 21—25

Nov. 30— Dec. 4

March 5March 27

June 29— July 3

Mar. 16—20

Apr. 14—16

Feb. 13—16

Oct. 12—15

FeeB(S)

300.0O

140.00

300.OO

350.00

210.00

300.00

210.00

250.00

180.00

210.00

400.00

350.00

150.OO150.00

350.00

350.OO

150.00

280.00

280.00

109

No.

32.

33.

Course

Job Simplification/Work Study(5 days)

Productivity Measurement & Analysis(3 days)

Date

Sept. 28— Oct. 2

Nov. 10—12

Fee{$)

350.00

240.00

110

PUSAT DAYA PENGELUARAN NEGARAWILAYAH SABAH

COURSE PROGRAMME 1987Venue: Kota Kinabalu, PDPN

No.

1.

2.

3.

4.

5.

1.

2.

3.

4.

5.

1.

2.

3.

4.

Course

INDUSTRIAL ENGINEERING SECTIONStore & Stock Management (3 days)

Pengurusan Fail dan Rekod (3 days)

Industrial Safety I (4 days)

Filing and Records Management(3 days)

Organisation and Methods (5 days)

MANAGEMENT ACCOUNTINGSECTIONBudgetary Control (3 days)

Basic Accounting for Executives(5 days)

Cash Flow Management (2 days)

Practical Book-keeping and Accounts(5 days)

Introduction to Costing (3 days)

SALES AND MARKETING SECTIONEffective Selling Skills (4 days)

Advanced Selling Skills (2 days)



Date

Mar. 5-7

Apr. 3—5

May 15-18

July 24—26

Nov. 30— Dec. 4

Jan. 20—22

July 27—31

Jun 16—17

Sept. 7—11

Jan. 13—15

Mar. 23—26

Feb. 17-18

Aug. 11-13

Nov. 30— Dec. 3

Fees($)

210.00

150.00

280.00

180.00

300.00

210.00

35O.OO

240.00

250.00

180.0O

240.00

180.OO

180.00

280.00

111

No.

1.

2.

3,

4.

5.

6.

1.

2.

3.

4.

1.2.

Course

PERSONNEL DEVELOPMENTSECTION

Management DevelopmentProgramme:Staff Selection Skill and Techniques(3 days)

Motivation and Job Satisfaction(5 days)

Introduction to Personnel Management(5 days)

Supervisory DevelopmentProgramme:Supervisor as a Trainer and Instructor(3 days)

Groupwork and Discussion Leading(3 days)

Leadership and Human Relations(3 days)

INDUSTRIAL RELATIONSPROGRAMMEGrievance Handling (3 days)

Management of Labour Relations(3 days)

Domestic Inquiry Procedures (5 days)

Industrial Relations for Supervisors(3 days)

QCC PROGRAMMEQCC Appreciation SeminarKKM untuk Pemudahcara (5 days)

Date

Jun 16—18

Mar. 23—27

Aug. 20—24

Feb. 9—11

Apr. 20-22

Jun 30— July 2

Oct. 12—14

July 14—16

Oct. 1—5

Sept. 17—21

Mar. 29Oct. 15—19

Fee($)

210.00

350.00

350.00

210.00

isp.oo

180.00

210.00

350.00

210.00

300.00

160.0040O.OO

112

No.

1.

2.

3.

Course

INSTITUTE OF HOTEL AND TOURISMMANAGEMENTRestaurant Services (5 days)

Pengurufian Kedai Makan (3 days)

Kitchen Management (5 days)

Date

Apr. 23—27

Sept. 25—27

Nov. 12—16

Fees(S)

350.0O

60.00

350.00

113

CALENDAR OF COURSE 1987

Week Commencing January 121. Grievance Handling2. Guest Relations3. 13th HRSC (3 months)4. Supervisor as a Trainer & Instructor (P. Pinang)5. Introduction to Costing (K. Kinabalu)Week Commencing January 191. LCA I2. Leadership & Human Relations3. Effective Selling Skills (P. Pinang)4. Workshop for QCC Leaders5. Pengurusan Fail & Rekod (Kuantan)6. Budgetary Control (K. Kinabalu)7. 'Pengenalan Pengurusan Pemasaran (Kuching)8. Costing Techniques & Methods (Kuching)

Week Commencing February 21. Domestic Enquiry2. Special Supervisory Techniques

Week Commencing February 91. Beverage Management2. Introduction to Tourism3. Supervisor as a Trainer & Instructor4. Industrial Relations for Supervisor (Kuching)5. Industrial Safety 1 (Kuching)6. Pimpinan & Perhubungan Sesama Manusia (K. Bharu)

Week Commencing February 161. Introduction to Accounting Practices2. Disiplin dalam Industri3. Workshop on Organisation & Managing QCC for Facilitators4. Store & Stock Management5. Kitchen Management6. Supervisory Housekeeping7. Pimpinan & Perhubungan Sesama Manusia (P. Pinang)8. Introduction to Accounting (J. Bharu)9. Advanced Selling Skills (K. Kinabalu)

10. Pimpinan & Perhubungan Sesama Manusia

114

Week Commencing February 231. Effective Selling Skills2. Introduction to Personnel Management3. Seminar on Quality Control Awareness In Human Resources

Development.4. Industrial Safety 15. Restaurant Services6. Front Office Operation7. Introduction to Accounting Practices (P. Pinang) & (Melaka)8. Supervisor as a Trainer & Instructor (Kuchlng)

Week Commencing March 21. Perhubungan Awam2. Training Methodology3. Tatacara Penyiasatan4. Seminar on QCC Installation for Top Management5. Filing & Records Management6. Productivity Measurement & Analysis (P. Pinang)7. Budgetary Control (Kuantan)8. Teknik Penjualan Bersistematik (J. Bharu)9. Store & Stock Management (K. Kinabalu)

10. Understanding & Interpretation of Financial Statements (Kuching)11. QCC Seminar for Top Management (Kuching}

Week Commencing March 91. QCC Training for Facilitators (P. Pinang)2. Keselamatan Perusahaan (K. Bharu)3. Export Business & Documentation (Kuching)

Week Commencing March 161. Basic Accounting for Executives2. Management of Sales Force3. Bengkel Kepimpinan Untuk Ketua QCC4. Method Study (Job Simplification)5. Teknik Penjualan Bersistematik (K. Terengganu)6. Industrial Safety I (J. Bharu)7. QCC Training for Facilitators (Melaka)8. Production Planning & Control (Kuching)

Week Commencing March 231. Film Talk 'Who Killed the Sales'2. Seminar on QCC for Facilitators3. Organisation & Methods4- LCAI5. Marketing in the Hospitality Industry6. Pengurusan Fail & Rekod (P. Pinang)

115

7. Perhubungan Awam (Kuantan)8. Pengumsan Kedai Makan (Kuantan)9. Industrial Safety I (J. Bharu)

10. QCC Training for Facilitators (J. Bharu)11. Effective Selling Skills (K. Kinabalu)12. Motivation & Job Satisfaction (K. Kinabalu)13. QCC Appreciation Seminar (K. Kinabalu}14. Staff Selection Skill & Techniques (Kuching)15. Grievance Handling (Kuching)16. Seminar on QCC for Top Management (Kuching}

Week Commencing March 3O1. Staff Management in the Hospitality Industry2. Tata Buku Praktikal & Akaun (Kuching)3. Pengurusan Fail & Rekod (K. Kinabalu)4. Pimpinan & Perhubungan Sesama Manusia (Kuantan)

Week Commencing April 61. Motivation & Job Satisfaction2. Mengendalikan Rungutan3. Bengkel Penggunaan Alat-alat QCC Untuk Ketua Kumpulan4. MTM-15. Pengenalan Perakaunan6. Front Office Operation (P. Pinang)7. KKM Untuk Ketua Kumpulan (Kuantan)8. Management of Sales Force (K. Kinabalu)9. Introduction to Accounting in the Hospitality Industry

Week Commencing April 131. Interpersonal Communication2. Seminar on QCC for Trade Union Executives3. Production Planning & Control4. Quality Control (P. Pinang)5. Disiplin Dalam Industri (Melaka)6. Pengurusan Kedai Makan (J. Bharu)7. Pengurusan Fail & Rekod (Kuching)

Week Commencing April 2O1. Penyelidikan & Penganalisaan Pasaran2. Metodologi Latihan 13. QCC Training for Facilitators4. MTM-25. Cash Flow Management6. Pengurusan Fail & Rekod (Kuantan)7. Disiplin Dalam Industri (J. Bharu)8. Groupwork & Discussion Leading (K. Kinabalu)9. Restaurant Services

116

Week Commencing April 271. MOMET2. Interpersonal Communication (P. Pinang)

Week Commencing Hay 41. Supervisor as a Trainer & Instructor2. Industrial Safety II3. LCA I4. Introduction to Costing (P. Pinang)

Week Commencing May 111. Industrial Safety I (K. Kinabalu)

Week Commencing May 181. Budgetary Control (J. Bharu)2. LCA 2Week Commencing May 251. Store & Stock Management (J. Bharu)2. Budgetary Control (J. Bharu)

Week Commencing June 11. Store & Stock Management (Melaka)2. Apprenticeship Training Programme (1—2 years)

Week Commencing June 81. Understanding & Interpretation of Financial Statements2. Bengkel Persembahan QCC Untuk Ketua Kumpulan3. Tatabuku Praktikal & Akaun (K. Bharu)4. Import Procedures & Documentation (Kuching)

Week Commencing June IS1. Export Procedures & Documentation2. Workshop on QCC Social Skills for Facilitators3. Reliability Estimation4. Staff Management in the Hospitality Industry (P. Pinang)5. Filing & Record Management (Kuantan)6. Perhubungan A warn {Melaka)7. Cash Flow Management (K. Kinabalu)8. Staff Selection Skill and Techniques (K. Kinabalu)9. Tatacara Penyiasatan (Kuching)

Week Commencing June 221. Introduction to Costing2. Pengenalan Pengurusan Pemasaran3. Training Methodology (Module n)4. Industrial Relations for Supervisor

117

5. QCC Camp.6. Pengurusan Fall & Rekod7. Pengenalan Perakaunan (P. Plnang)8. Membina Kemahiran Penyellaan Dalam Penjualan & Pemasaran

(K. Bharu)9. Perhubungan Awam (J. Bharu}

10. QCC Training for Leaders (J. Bharu)11. Leadership & Human Relations for Managers (Kuching)

Week Commencing June 291. Leadership & Human Relations for Managers2. Work Measurement3. Domestic Enquiry Procedures (Melaka)4. Leadership & Human Relations (K. Kinabalu)5. Quality Control {Kuching)6. Film Talk — 'Telephone Courtesy'7. Seminar QCC Untuk Ketua Kumpulan8. Menyenangkan Kerja (Kuantan)

Week Commencing July 61. Staff Selection Skill & Techniques2. Pehubungan Perusahaan Untuk Penyelia3. QCC Untuk Pemudahcara4. Maintenance Management5. Industrial Safety II (P. Pinang)6. Domestic Enquiry Procedures (J. Bharu)7. Working Capital Management {Kuching}

Week Commencing July 131. Tatabuku Praktikal & Akaun2. Work Design3. KKM Untuk Ketua Kumpulan (P. Pinang)4. Motivasi & Kepuasan Bekerja (P. Pinang)5. Leadership & Customer Relations in

Hospitality Industry (J. Bharu & Melaka)6. Management of Labour Relations (K. Kinabalu)

Week Commencing July 2O1. Effective Selling Skills2. Transactional Analysis3. Collective Bargaining & Procedures4. Workshop for Facilitators (Statistical Tools for QCC)5. Keselamatan Perusahaan6. Perhubungan Perusahaan untuk Penyelia (Kuantan)7. Penentuan Kos (J. Bharu)8. Filing & Records Management (K. Kinabalu)

118

9. Introduction to Accounting Practices {Kuching)10. Understanding & Interpretation of Financial Statements (P. Pinang)

Week Commencing July 271. Productivity Measurement & Analysis2. Domestic Enquiry Procedures (P. Pinang)3. Penyelia Sebagai Jurulatih (Kuantan)4. Basic Accounting for Executives (K. Kinabalu)5. Industrial Relations for Trade Union Executives (Kuching)6. Perhubungan Awam

Week Commencing July 311. Penentuan Kos (K. Terengganu)

Week Commencing August 31. Seminar Appresiasi QCC untuk Pengurusan2. Introduction to Accounting Practices (Kuantan)

Week Commencing August 1O1. Groupwork & Discussion Leading2. Seminar on Quality Control Awareness in Human Resources

Development3. Store & Stock Management4. Leadership & Human Relations for Managers (P. Pinang)5. Kitchen Management (P. Pinang)6. Quality Control (J. Bharu)7. KKM untuk Pemudahcara (Melaka)8. Perhubungan Awam (K. Kinabalu)9. Introduction to Personnel Management (Kuching}

Week Commencing August 171. Introduction to Accounting Practices2. Marketing Strategy3. Industrial Relations and Labour Laws4. Keselamatan Perusahaan (P. Pinang)5. Pengurusan Fail & Rekod6. Quality Control (Melaka)7. KKM untuk Pemudahcara (J. Bharu)8. Introduction to Personnel Management (K. Kinabalu)9. Domestic Enquiry Procedures (Kuching)Week Commencing August 24 (& 31)1. Certificate in Supervision (3 months)2. Productivity Improvement Programme Through Work Study (3 months)3. Guest Relations4. 14th HRSC (3 months)5. Bengkel Kepimpinan untuk Ketua QCC

119

6. Special Supervisory Techniques7. Industrial Relations for Supervisors (P. Pinang)8. Working Capital Management (K. Bharu)

Week Commencing September 71. Penyelidikan & Penganalisaan Pasaran2. Transactional Analysis (Banasa)3. Management of Labour Relations4. Motivasi dart Perspektif Jepun5. Industrial Safety I6. LCA 37. Leadership & Human Relations8. Management of Sales Force (P. Pinang)9. Practical Book-keeping and Accounts (K. Kinabalu}

10. Motivasi & Kepuasan Bekerja (Kuching)

Week Commencing September 141. Penyelia Sebagai Jurulatih & Pengajar2. Filing fit Records Management3. Introduction to Tourism4. Beverage Management5. Perhubungan Awam (P. Pinang)6. Effective Selling Skill (Kuantan)7. Mengendalikan Rungutan (Melaka)8. Pengurusan Kedai Makan (J. Bharu)9. Industrial Relations for Supervisors (K. Kinabalu)

10. Basic Accounting for Executives (Kuching)

Week Commencing September 211. Import Procedures & Documentation2. Perhubungan Perusahaan Untuk Pegawai Kesatuan Sekerja3. LCA 44. Operation Management5. Kitchen Management6. Supervisory Housekeeping7. Motivasi & Kepuasan Bekerja (Kuantan)8. Pengenalan Perakaunan (J. Bharu)9. Mengendalikan Rungutan (J. Bharu)

10. Pengurusan Kedai Makan (K. Kinabalu)11. Industrial Relations for Labour Law (Kuching)

Week Commencing September 281. Budgetary Control2. Cost Reduction Through Value Analysis3. Restaurant Services4. Front Office Operation

120

5. Job Simplification (Work Study)6. Organisasi & Kaedah (P. Ptnang)7. Domestic Enquiry Procedure (K. Kinabalu)

Week Commencing October 51. Domestic Enquiry2. Industrial Safety 23. Quality Control4. Marketing in the Hospitality Industry (P. Pinang)5. Motivation & Job Satisfaction (Kuantan)6. Budgetary Control (Kuchlng)

Week Commencing October 121. Pengenalan Perakaunan2. Sistem Pengurusan Jepun3. LCA 24. Organisation.& Methods (J. Bharu)5. Grievance Handling (K. Kinabalu)6. KKM untuk Pemudahcara (K. Kinabalu)7. Industrial Safety 2 (Kuching)

Week Commencing October 191. Film Talk — 'Handling Customers Complaints'2. Filing & Records Management (P. Pinang)3. KKM untuk Ketua Kumpulan {J. Bharu)

Week Commencing October 261. Industrial Relations for Trade Union Executives2. Bengkel Penggunaan Alat-alat QCC untuk Ketua Kumpulan3. LCA 34. Marketing in the Hospitality Industry5. Penentuan Kos6. Tatacara Sajian (Kuantan)7. Tatacara Sajian (J. Bharu)8. Teknik Penjualan Berslstematik (Kuching)

Week Commencing November 21. Staff Management in the Hospitality Industry2. Grievance Handling (P. Pinang)

Week Commencing November 91. Motlvasl & Kepuasan Bekerja2. Kommunikasi Interpersonal3. Discipline in Industry4. Seminar on QCC for Facilitators5. Introduction to Accounting in the Hospitality Industry

121

6. Kitchen Management (K. Kinabalu)7. Productivity Measurement & Analysis (Kuching)8. Perhubungan Awam

Week Commencing November 161. Costing Techniques & Methods2. Management of Sales Force3. Store & Stock Management (P. Pinang)4. Management for Managers (Kuantan)5. Mengendalikan Rungutan (Kuantan)6. GrOupwork 6t Discussion Leading (Kuching)

Week Commencing November 231. Leadership & Human Relations for Managers2. Pimpinan & Perhubungan Sesama Manusia3. Perhubungan Perusahaan untuk Penyelia4. Energy Management in Industry5. LCA 46. Presentation Skills for Trainers (P. Pinang)

Week Commencing November 3O1. Advanced Selling Skills2. Management for Managers3. Time Management (P. Pinang)4. Organisation & Methods (K. Kinabalu)5. Management of Sales Force (K. Kinabalu)6. Discipline in Industry (Kuching)

Week Commencing December 71. Industrial Relations for Supervisors2. Seminar on Total Quality3. LCA 34. Introduction to Marketing Management (P. Pinang)5. Menyenangkan Kerja (Kajian Kaedah) (J. Bharu)

Week Commencing December 141. Filing & Records Management (J. Bharu)

122

FACILITIES OFNATIONAL PRODUCTIVITY CENTRE (NPC)

NPC Is located in the commercial centre of Petaling Jaya where facilitieslike banks, hotels, post office, eating outlets, shopping centres and otherfacilities are easily available.

Training facilities:• 12 lecture rooms• 9 syndicate/meeting rooms• a library• a multi-purpose hall• a language laboratory• a computer facility• an audio-visual aids studio room.

Accommodation:NPC has limited accommodation available to outstation participants

as follows:• Type A — study bedroom sharing communal : $ 1O per person

bathroom per night• Type B — study bedroom with bathroom : $ 15 per person

attached per nightType A can accommodate 3 persons.Type B can accommodate 2 persons.

123

MAPLOCATION OP NATIONALPRODUCTIVITY CENTRE

I'USAT IMYA1'ENGELUAKAN NEUAKA(PDPNI

KEY

©-parkingBLOK A - BALAI DAYA PENGELUARANBLOK B * C - BAHAG1AN PERKHIDMATAN B'PUTERABLOK D - 1NST1TUT PERHOTELAN & PELANCONCANBLOK E - 1BU PEJABAT BARU/BILIK-BILIK KURSUS

Documents

PUSAT DAY A PENGELUARAN NEGARA National …ilmuonline.mpc.gov.my/elmu-cis/document/EnhancementProgrammes/1… · Kaedah-Kaedah Latihan Soal/jawab dan perbincangan adalah ditekankan