NOVA PY2017–20 Strategic Local WIOA Plan

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PY2017–20 Strategic Local WIOA Plan Executive Summary

NOVAWorkforceConsortiumistheWorkforceDevelopmentBoardforSanMateoCountyandsevencitiesinnorthernSantaClaraCounty(Cupertino,LosAltos,Milpitas,MountainView,PaloAlto,SantaClara,andSunnyvale).NOVAislocatedintheBayPeninsulaRegionalongwithworkforceboardsrepresentingSanFrancisco,SanJose,andSanBenitoCounty,andgeographicallyisinthecenterofSiliconValley.ThelaborforcefortheNOVAareais787,600,andtheeconomyisledbyinformationtechnologyfollowedbyhealthcare.Theregionischaracterizedbylowunemployment,scarcityofhousing,highjobturnover,andahighcostofliving.Themoderntechcompanyislean,fastpaced,andinnovativewithrapidlychangingdemandsforskillsandtalent.TalentshortagesareoftenatthehighestskilllevelswithlocalcompanieslikeApple,Google,LinkedIn,andFacebookcompetinggloballywithsmallercompaniesandstartupsfortoptechgraduates.Mid-levelworkersfaceconstantchurnfromthe“creativedestruction”causedbythepursuitofinnovation.Lackofaffordablehousingdrivesmiddle-wageresidentsoutofthegreaterBayArea,whilehigherthanaveragewagesattractanonslaughtofdailycommuters.Drivenbythisfast-evolvinganddiverseeconomy,theNOVAWorkforceDevelopmentBoardestablishedapurposestatementtoaddressthemobilenatureoftoday’sworkforce.Howmightweassistworkersinanenvironmentwhereemployersneedmaximumflexibilitytohireandshedworkersinresponsetorecentinnovationandglobalcompetition?NOVA’spurposeistosupportworkforcemobilitybyeasingworkers’transitionsfromopportunitytoopportunitythroughouttheircareercycles.Toaddresstransitionsandmaintaineconomicsustainabilityinthisvolatileenvironment,NOVAprovides:• Real-timelabormarketinformationaboutin-demandskills;• Skill-buildingandenhancementstomatchmarketdemand;• Navigationtoolsfortheever-changingandentrepreneurialnewlabormarket;• Advocacyfornecessaryinfrastructuretosupportworkersbetweenopportunities,suchas

unemploymentinsuranceforallandportablebenefits;and• Interconnectedsupportsystemformultiplecareerpathwaysforyouth.Thispurposeguidesourworkeveryday.AllofNOVA’sprogramsandinitiativesaredesignedaroundtheseobjectivesandboardstrategies,andgrantapplicationssupportthispurposeortheyarenotpursued.Regardlessofinstitutionalchallenges,NOVAisresponsivetoourlocaleconomyandourcustomers’needs.

UndertheWorkforceInvestmentAct,NOVAfosteredstrongrelationshipswithone-stoppartnersandothercommunitystakeholderstobringmeaningfultoolstooursharedcustomers.Theseeffortsincludedquarterlymeetingswherewecross-trainedstaffandnegotiatedsmoothreferralprocesses.WiththeimplementationofWIOA,SanMateoCountyjoinedtheConsortiumandnewpartnerswereidentifiedandbroughtintothestakeholdergroup.Currently,throughtheMemorandumofUnderstanding(MOU)process,theserelationshipsarebeingformalizedinordertospecificallyaddressthesharedservicesandresourcesforourcustomers.AllofthecorepartnersunderWIOAarerepresentedontheNOVAWorkforceBoardaswellasmanyoftheone-stoppartnersunderWIA.Sincetheboardwasfunctioningwellwithaprivatesectormajorityandexceeding10percentrepresentationfromorganizedlabor,theentiremembershipwasgrandfatheredinunderthenewlaw.OpenseatsoverthelastyearandahalfhavebeenfilledwithSanMateoCountyrepresentativesinordertomaintainourgeographicandindustrybalance.SeeAppendixEforthecurrentNOVAWorkforceBoardroster.TheNOVAWorkforceBoardhasfullyembracedtheservicemodeldesignedunderthe“integratedservicespilotproject”asthebestmethodtomeettheneedsoftheregion’semployers.TheNOVAmodelprovidesafullmenuofservicestoallcustomerswhochooseenrollmentandhasnowbeenmodifiedtoaddmoreindividualstotheprioritylist,includingrecipientsofpublicassistanceandotherswhoarelow-income,andindividualswhoarebasicskillsdeficient,alongwithveterans.ThroughtheBoard,NOVAhaslearnedtoemploythetoolsprevalentinSiliconValleyculture,namelyhuman-centereddesignandleanprinciples.Thisishowwedeliverhighquality,just-in-timeservicetoalargenumberofcustomersacrossabroadspectrumofskills,education,andincome.Wecontinuouslyassessthewishesandsatisfactionofourcustomers,bothjobseekersandemployers,andconstantlyre-designandadjustaccordinglywiththeactiveengagementandassistanceofourBoardmembers.Akeycomponenttomeetingtheneedsofouremployercustomersisaccesstoreal-timeintelligenceaboutourregionallabormarketgatheredfromBoardmembers,jobseekercustomers,sectorinitiativessuchasSlingshotandRegionalIndustryClustersofOpportunitygrants,businessassociationssuchaschambersofcommerceandtheInteractiveAdvertisingBureau(IAB),andpartnershipswithrecruitersandoutplacementfirms.Thisfocusonthelocaleconomyandourabilitytoquicklytransferknowledgeaboutdemandandcareeropportunitiestoourjob-seekingcustomersisourprimaryvalue-addtoourcommunityaswellastoourWIOApartners.ProMatchembodiesNOVA’sapproachtoconnectingjobseekerswithdemandcareers.Designedforself-selected“professional”jobseekersandoperatedinpartnershipwiththeEmploymentDevelopmentDepartment,ProMatchisamember-runnetworkingprogramthatenablesjobseekerstouseandenhancetheirtechnicalandleadershipskillswhileunemployed.Thisprogramgenerallyservesolder,moreeducatedcustomerswhosetalentattractsemployerswithhigherskilldemandsandwhichalsooffersadeepbenchofalumniwillingtosharetheirnetworkswithcurrentmembers.Theinitiativesandgoalssetforthinthisplanweredevelopedwithinputfromourpartnersandstakeholdersandaredesignedtosupporttheeconomicgrowthoftheregionaswellastopromoteself-sufficiencyamongthepopulationweserveasaworkforcesystem.Customizingourservicestomeetmarketdemand,winninggrantfundingtoremainrelevantdespitedecreasingformulaallocations,andofferingProMatchforprofessionaljobseekers–thesearethechiefdifferentiatorsforNOVAamongworkforceagencies.Togetherwithaprofessionalstaff,engagedboardmembers,supportiveelectedofficials,andover30yearsofsatisfiedcustomersandtheirnetworks,weremainauniqueandvitalassettotheSiliconValleyeconomy.

NOVA PY2017–20 Strategic Local WIOA Plan

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PY2017–20 Strategic Local WIOA Plan A-B—Vision:StrategicPlanning&Implementation

A. Provideacohesivestatementpertainingtothevision,goals,andstrategyoftheLocalBoardanditspartners,includingthefollowing:

i. AdescriptionoftheLocalBoard’sstrategicvisiontosupportregionaleconomicgrowthandeconomicself-sufficiency.Thismustincludegoalsforpreparinganeducatedandskilledworkforce(includingyouthandindividualswithbarrierstoemployment),andgoalsrelatingtotheperformanceaccountabilitymeasuresbasedonWIOAperformanceindicatorsdescribedin20CodeofFederalRegulationsNoticeofProposedRulemaking677.155(a)(1).Vision,goals,andstrategymustbelinkedtotheanalyticalbackgroundinformation.

TheSiliconValleyEconomy

NOVA(NorthValleyJobTrainingConsortium)servesadynamic,fast-pacedandinnovativetechnology-drivencommunityintheheartofSiliconValley.TheNOVALocalWorkforceDevelopmentArea(LWDA),comprisedofnorthernSantaClaraCountyandallofSanMateoCounty,hasbeentheinternationalcenteroftechnologyformorethan50years.Hometoindustryleadersinhardware(Apple,AppliedMaterials,Cisco,HP,Intel),software(Adobe,Intuit,Symantec),andinternetandsocialmedia(Amazon,Facebook,Google,LinkedIn),themoderntechcompaniesinNOVA’sareaareleanandinnovativewithrapidlychangingdemandsforskillsandtalent.Workersatallskilllevelsfaceconstantchurnfromthe“creativedestruction”causedbythepursuitofinnovation.WhiletheNOVAregioncurrentlyhasthelowestunemploymentrateofall46LWDAs(3.1%forOctober2016),theregionhasthesecondhighestnumberofindividualsaffectedbyWARNlayoffsfor2016todate.

Notsurprisingly,SiliconValleyisathrivinghubofemploymentactivity.Onanygivenday,theworkingpopulationoftheNOVAregionincreasesbyalmost220,000astheflowofworkersintothearea(515,214)greatlysurpassesthosecommutingout(296,413)(U.S.CensusBureau2014).Theregionboastsalowunemploymentrateforitsresidents,butitissignificantthat61%oftheregion’sjobsarefilledbythoselivingelsewhere.Thisisduetotworelatedfactors:thesignificantnumberofjobopeningswithintheregionwithhighskilldemands,andsecondly,theshortageofaffordablehousingwithintheregion.

AsNOVAisinthecenterofthislargeregionwhereworkersliveandworkindifferentlocalworkforceareas,itisimportantforNOVAtobeanactiveregionalpartnerwithneighboringworkforceboards.Thishelpstoensureseamless,effectiveandtimelydeliveryofservicesforthis

mobileworkforceandtomeettheneedsofareaemployerswhodrawworkersfromavastgeographicregion.NOVAiscommittedtoforgingstrategicandbeneficialpartnershipswithlocalstakeholderstoensuretheyprovideinputinthelocalplanningeffortsandthattheresourcesavailableareinalignmentwiththelocalworkforcesystem’sgoals.

ThespeedatwhichproductsandcompaniesevolveinSiliconValleyresultsinemergentskillsneedsnotalwaysreflectedintraditionallabormarketstatistics.ItisimportantthatNOVAsharesitslabormarketintelligencewiththeentireregiontocreatebetteralignmentbetweenindustryskilldemandsandthesupplyoftalent.

PrioritySectorAnalysis

Accordingtorecentindustryemploymentdataandprojections,theNOVAareahasheavyemploymentconcentrationsinhighvalueaddedsectors(seechartbelow).Thoseindustrieswithalocationquotient(ratiooftheemploymentshareintheregiondividedbytheemploymentsharefortheUnitedStatesasawhole)greaterthan1.0includeprofessional,scientific,andtechnicalservicesat3.0fortheregion,andinformationatawhopping5.0.Bothofthesesectorsarealsoprojectingstrongannualgrowth.Thesedataareastrongindicatorofregionalspecializationandtheimportanceofthetechnologyindustrytothisarea.Healthcareisanothersectorwithlargeemploymentandstrongprojectedgrowth.ThesedatasupportNOVA’sselectionofinformationtechnologyandhealthcareasprioritysectorsfortheNOVAregion.

AccordingtoHelpWantedOnline,inOctober2016sevenofthetoptenoccupationswiththemostjobadsintheSanJose-SunnyvaleareawereinIT,withthehighestnumberofopeningsbyfarforApplicationsSoftwareDevelopers(5,232openings).InformationTechnologyoccupationsintheNOVAregionhaveanaverageannualwageof$120,000,63%higherthantheaverageforalloccupationsintheregion.HealthcarePractitioners&TechnicalOccupationsalsodemonstratea

higherthanaverageannualwageof$112,500(JobsEQ,ChmuraEconomics&Analytics).Thesejobsalldemandaminimumofabachelor’sdegreeandoftenadditionaleducationsuchascertifications.

Whileover60%ofNOVA’sjobseekercustomershaveabachelor’sdegreeorhigheraswellassignificantworkexperience,theyoftenlackthespecializedtechandcareernavigationskillsdemandedbytheregion’semployers.ThisisreflectedinthetrainingprogramsinwhichNOVAinvests(seeSectionI).Inaddition,theevolvingneedsoftechemployersresultinemergingoccupationswithoutfullydevelopedspecificationsandoccupationalcodes.Employers,jobseekers,andworkforceareasmustsharethisreal-timelabormarketintelligencesothatnewcredentialscanbedesignedandimplemented.

ReflectiveoftheregioninwhichNOVAislocated,theNOVAcustomerbaseisdisproportionallydislocatedworkers—currently57%ofNOVA’sjobseekercustomersfitthatdescription.NOVA’sservicesandprogramsaredesignedtoaddresstheuniqueneedsofthispopulation.

Vision,Mission,Purpose

Inthisdynamicenvironmentofconstantlaborforcechurn,theNOVAWorkforceDevelopmentBoardestablisheditsvision,mission,andpurposestatementtoassistworkerswithcareertransitioninavolatile,mobileeconomy,andtoensurethattheskillsetsofourjobseekercustomersalignwiththeneedsofourregion’semployers.

Vision:WearearegionalcatalystshapingandinfluencingtheSiliconValleyworkforceinvestmentsystemtopromoteeconomicopportunityandsharedprosperity.

Mission:TheNOVAWorkforceBoardprovidesstrategicleadershiptocontinuouslyimprovetheworkforceinvestmentsystemby:• providingguidancetotheone-stopdeliverysystem• beingresponsivetowhatourcustomersvalue• beingaccountabletoourinvestors• holdingserviceprovidersaccountableforresults.

NOVA'spurposeistosupportworkforcemobilitybyeasingworkers'transitionsfromopportunitytoopportunitythroughouttheircareercycles.Toadvancetransitionswitheconomicsustainability,NOVAprovides:• real-timelabormarketinformationaboutin-demandskills• skill-buildingandenhancementstomatchmarketdemand• navigationtoolsfortheever-changingandentrepreneurialnewlabormarket• advocacyfornecessaryinfrastructuretosupportworkersbetweenopportunities,suchas

unemploymentinsuranceforallandportablebenefits• interconnectedsupportsystemformultiplecareerpathwaysforyouth.

NOVAwillmeasuretheeffectivenessofourmission,purpose,andprogramsinmultipleways—throughregionalmeetings,feedbackfromstakeholders,andinputfromourbusinessandjobseekercustomers,aswellasourlocalWIOAperformanceindicators.Thesemethodsserveasavehicleforcontinuousimprovementofthesystemthatwesharewithourpartners.

ii. Takingintoaccountanalysesdescribedabove,provideastrategytoworkwiththeentitiesthatcarryoutthecoreprogramsandotherrequiredpartnerstoalignresourcesavailabletothelocalarea,toachievethestrategicvisionofthelocalplan.

Aspartofthelocalplanprocess,NOVArevisitedtheoriginaltenprioritystrategiesdevelopedbytheNOVAWorkforceBoardin2013aspartofthestrategicplanningprocess.ThestrategieswereupdatedtoreflectthecurrentenvironmentandnewWIOArequirements.Allcorepartnerswereabletoparticipateinthisprocess,thusensuringafulldescriptionandalignmentofstrategiesthatwillbethecenterofrelationshipbuildingandstaffcross-training.Theprocessincluded:1. TheoriginaltenprioritystrategiesdevelopedbytheNOVAWorkforceBoardin2013were

mappedtotheState’ssevenstrategiestoassurealignment;updatesweremadeasnecessary,includingcurrentprogrammaticexamplesofeachstrategy.

2. TheNOVAWorkforceBoardExecutiveCommitteeandtheBoard’sDemand-SideStrategiesTaskForcewereconsultedtoweighinonthestrategiesandmappingapproach.

3. InAugust2016,thedraftprioritystrategieswerereleasedtoNOVA’sstakeholders(MOUpartners,economicdevelopment,smallbusinessdevelopmentcenters,countyofficesofeducation,localelectedofficials,etc.)forreview.Partnerscommentedonanygapsandprovidedadditionalprogrammaticexamples.

4. Feedbackwasincorporated,andtheproposedprioritystrategieswereapprovedbytheNOVAWorkforceBoardatitsSeptember28,2016Boardmeeting.

5. InDecember,thecomprehensivelocalplanwasreleasedforpublicinputandcommenttothepartnerslistedunder#3inadditiontothebroadercommunity.

TenPriorityStrategiesforNOVAWorkforceSystem

Togetherwithitspartners,NOVAWorkforceBoardhasdevelopedthefollowingcomprehensiveprioritystrategiesandgoalstoguideitsworktosupportregionaleconomicgrowthandself-sufficiency:

1.AlignwithSectorStrategies• Alignworkforcedevelopmentandeducationandtrainingprogramswithindustrysectorneeds.• ParticipateinandleadregionalsectorstrategieswithWorkforceDevelopmentBoards(WDB)in

thedefinedBay-PeninsularegionrepresentingSanFrancisco,NOVA(SanMateoCountyandnorthernSantaClaraCounty),work2future(SanJoseandsouthernSantaClaraCounty)andSanBenitoCounty.

• Implementsectorstrategiesthroughpartnershipswithappropriatekeypartnersinindustrysector,education,organizedlabor,workforcedevelopmentandcommunity-basedorganizations.

• Identifyprioritysectorsbasedoneconomicandlabormarketdata,amongotherkeyindicators.WhileeachlocalWDBintheregionwillofferworkforcepreparationforallofitsrelevantsectors,one(ormore)WDBswillcoordinateeffortstocollectanddisseminateinformationregardingemployerdemands,skillgapsandlabormarkettrendsforitsprimarysector(s)onbehalfoftheentireregion.Identifiedregionalprioritysectorsincludeinformationtechnology,healthcare,advancedmanufacturing,andconstruction.

2.FormStrategicPartnerships• Engagekeypartnersincludingcommunityserviceproviders,education,organizedlabor,

employersandbusinessandeconomicdevelopmentassociationstounderstandthechallengesandopportunitiesinafast-movingeconomyandtodevelopworkforcesolutions.

• CollaboratewithWDBsintheregiontostrategizeandalignworkforcedevelopmentactivitiesandresourceswiththeemployerneedsoftheregionandtopromoteregionaleconomicgrowth.

• Ensurethatpartnershipsarestrategicand“value-add”wherethepartnershipachievesitsgoalsandrelationshipsbuiltbenefitthosewhoparticipated.

3.SupportCareerPathways• Supportprogressiveandflexibleskilldevelopmentcurriculum(withmultiplelevelsand

entry/exitpoints)andcredentialingasappropriatethatwillleadtoemploymentsuccessinthelabormarket.

• Offershort-termserialtrainingoptionstoensurethatworkerswhocan’tcommittolong-termtrainingprogramscanstillbuildskills.

• Exploreandexpandonlinetrainingandotherlearningalternativestodeliverskillstraining,aswellasjobsearchandcareernavigationcontent.

• Collaboratewithcommunitycolleges,adulteducation,andothereducationpartnerstorecognizeandaddresstheworkforceneedsandskillgapsoftheregion’semployersandleveragetheserelationshipstosupportpolicychangesthataddressinstitutionalbarrierstorapidmarketresponsiveness.

4.Utilize“EarnandLearn”Strategies• Promoteaccesstolifelonglearningthroughflexibleandindustry-informedoptions,including

“earnwhileyoulearn”trainingstrategieswhereparticipantsareattainingapplicablecareer/occupationalskillsandcredentialswhileatthesametimereceivingcompensation.Thisapproachalsopromotesaccessforcustomerswithbarrierstoemploymentwhocannotaffordtoparticipateinatrainingprogramwithoutbeingpaid.Examplesof“earnandlearn”approachesincludeapprenticeshipandpre-apprenticeshipprograms,paidinternships,risk-freetryoutemployment,on-the-jobtraining,work/schooloptions,project-basedcompensatedlearning,andshort-termcontractworkthroughthegigeconomy.

5.LeadonInformationandCommunicationsTechnologiesandHealthCareSub-Sector/Occupations• LeadeffortsintheInformationandCommunicationsTechnologies(ICT)sectorbypromoting

digitalliteracythatincludescodingasabasicskillnecessaryforalljobseekersintheICTsectortoachieveeconomicself-sufficiency.

• Promoteworkforcedevelopmentinthehealthcaresector.

6.ExploreandDisseminateReal-TimeLaborMarketIntelligenceStrategies• Exploreanddisseminatereal-timelabormarketintelligencetouncoveroccupationalskillsgaps

thatwillshapeservice-deliverystrategiesandprograms.Thisisachievedthroughcollectionof(1)traditionallabormarketandeconomicdataandtrendsanalytics,validatedby(2)thecareeradvisorswhoworkwiththecustomersandonsiterecruitersandotheremployerswhopossessreal-timelabormarketintelligence,followedby(3)forecastingtrendsobtainedthroughinnovativeresourcesthatserveasportalstothefuture.

• Explorethedevelopmentofcross-systemdatacapacitythatsupportsexchangeoflabormarketinformationacrosstheworkforcedevelopmentsystem.NoteveryWDBwillpossessdeepinformationabouteverysector,soitwillbeimportantforone(ormore)WDBstospecializeinaselectfewsectorsandthencollectanddisseminateinformationtotheotherWDBsandpartnersintheregion.

• Exploreuseofperformanceoutcomesforworkforcedevelopmentprogramsasanotherimportantsourceofinformation.

7.PromoteBusinessEngagement• Engagebusinessesinidentifyingsectorskillneedswithafocusonaligningskillneedswiththe

workforcedevelopmentandtrainingcurriculuminordertofillskillgaps.• Increasebusinessaccesstotalentthroughtargetedregionaljobfairs,personalandelectronic

communications,andonlinetechnology.

8.ReimagineYouthProgram• WiththeadviceoftheNOVAWorkforceBoardYouthCommittee,engagekeypartnersina

strategythatbestutilizesNOVA’sexpertiseandleveragesothercommunityresourcestoefficientlyreachmoreyouthwithcombinedservices.

9.PursueandLeverageResourceDevelopmentandBraiding• PursueadditionalresourcestoaddressoutsizeddemandfromcustomershighlightedinWARN

notices(NOVAranked#2instatefornumberofimpactedindividuals)andtoprovidecasemanagementservices,careeradvisingandtrainingfortargetpopulationsthatincludethosewithspecialneedsandbarrierstoemployment,specifically,personswithdisabilities,veterans,low-incomedisadvantaged,long-termunemployed,fostercareyouthtransitioningoutofthechildwelfaresystem,andtheformerlyincarcerated(reentrypopulation)whomayrequiremoreindividualizedservices.

• Explorebraiding/leveragingresourcesacrosstheworkforcedevelopmentsystemtomaximizeservicesandminimizeduplicationtobestmeetthediverseneedsofjobseekers,andforcapacitybuildingofstaffacrosspartners.

10.AssistwithSupportiveServices• Provideassistancetojobseekerswhofacebarrierstoemploymentwithaccessingabroadarray

ofancillaryservicesthatwillfacilitatetheircompletionofeducationandtrainingprogramsandjobsearchactivitiesleadingtosuccessfulemployment.Servicemayincludechildcareanddependentcare,healthcare,transportationvouchers,paymentforbooks,uniformsandcourseequipment,substanceabusetreatment,assistivetechnologyforindividualswithdisabilities,licensingfees,housingassistance,emergencyassistance,financialservicesandcounseling.

• Collaboratewithorganizationsthatspecializeintheseservicestosupportsharedcustomers.

B. RequireddetailonlocalprogramalignmenttoimplementStatePlanpolicystrategies.

i. Provideadescriptionoftheworkforcedevelopmentsysteminthelocalareathatidentifiesprogramsincludedinthesystem.

TheworkforcedevelopmentsystemintheNOVAregioniscomprisedofavarietyofdiverseprogramsservingbothwideaudiencesaswellasspecializedpopulations.NOVAiswovenintothefabricofthissystemandoftenplaysaconveningorconnectingrolebetweenthevariousorganizations.NOVAcollaborateswithregionalagencies,beyondtheAJCCrequiredpartners,andconvenesaquarterlymeetingofthesestakeholders(seelistinAppendixB)todiscussservicecoordinationandprovideprofessionaldevelopmentandcapacitybuilding.InordertopromoteservicealignmentandimplementtheState’spolicystrategies,NOVAisintheprocessofprocuring

aone-stopoperatorwhosechieffunctionwillbetofacilitatepartneridentification,engagement,andconvening.

RequiredAJCCpartnersincludelocal/regionalrepresentativesofthefollowingprograms:• WIOATitleI-Adults,DislocatedWorkersandYouth:NOVA,CentralLaborCouncilPartnership

andJobTrain• WIOATitleII-CaliforniaDepartmentofEducationAdultEducation/Literacy:JeffersonUnion

HighSchoolDistrictAdultEducation,MilpitasAdultEducation,MountainView-LosAltosAdultEducation,PaloAltoAdultSchool,SantaClaraAdultEducation,SequoiaDistrictAdultSchool,SanMateoAdultSchool,SouthSanFranciscoAdultEducation,andSunnyvale-CupertinoAdult&CommunityEducation

• WIOATitleIII-CaliforniaEmploymentDevelopmentDepartmentonbehalfofWagner-Peyser,Veterans,TradeAdjustmentAssistance,UnemploymentInsuranceandlabormarketinformation

• WIOATitleIV-CaliforniaDepartmentofVocationalRehabilitation• TitleV-OlderAmericansAct:PeninsulaFamilyService• TemporaryAssistanceforNeedyFamilies/CalWORKs-CaliforniaDepartmentofSocial

Services:CountyofSantaClara(throughitsSocialServicesAgency)andSanMateoCounty(throughitsHumanServicesAgency)

• CommunityServicesBlockGrant:SacredHeartCommunityServiceandCenterforEmploymentTraining

• MigrantandSeasonalFarmWorkers:CenterforEmploymentTraining• Housing&UrbanDevelopment:HousingAuthorityoftheCountyofSantaClara• CommunityColleges/Post-SecondaryEducation:Foothill-DeAnzaCommunityCollegeDistrict

andMissionCollege• JobCorps:SanJoseJobCorps

Inadditiontorequiredpartnersservingabroaderaudience,NOVAcollaborateswithawidevarietyoforganizationsservingveryspecializedpopulations,includingUpwardlyGlobalforrecentimmigrantprofessionals,CenterforEmploymentTrainingforlow-incomeadultsandyouthwithbarriers,VetsinTechforveteransseekingcareersintechnology,localyouthchallengeteamsforcommunitycoordinationofservicestoat-riskyouth,andorganizationsservingindividualswithdisabilities.Alloftheseorganizationsworktogethertocreateacomprehensiveworkforcesystemtopromoteself-sufficiencyandeconomiccompetitiveness.

WithNOVA’snewroleastheLWDAforSanMateoCounty,NOVAhasproactivelyreachedouttoworkforce-relatedorganizationsinSanMateoCountytoensurealignmentofservices,provideresources(suchasourMyPlanonlinejobseekertool),andelicitinputforourprograms.Thisincludescommunitycolleges,adulteducation,andbusiness-relatedorganizationssuchaschambersofcommerceandsmallbusinessdevelopmentcenters,aswellasspecializedserviceprovidersincludingtheCountyProbationDepartmentandHIPHousing,whichenablespeoplewithspecialneedstoaccesslow-costhousing.NOVA’sone-stopoperatorwillcontinuethisworktoensureSanMateoCountyagenciesarerepresentedinourStakeholders’group.

ii. IdentifyhowtheLocalBoardwillsupportthesevenpoliciesidentifiedintheStatePlanand

willworkwiththeentitiescarryingoutcoreprogramsandotherworkforcedevelopment

programs,includingprogramsofstudyauthorizedundertheCarlD.PerkinsCareerandTechnicalEducationActof2006(20U.S.C.2301etseq.)tosupportservicealignmentandimplementthepolicystrategiesemphasizedintheStatePlan(thesevenstrategiesaresectorstrategies,careerpathways,organizingregionally,earnandlearn,supportiveservices,buildingcrosssystemdatacapacity,integratingservicesandbraidingresources).

NOVAhascreatedacrosswalk,vettedbyourlocalBoard,thatidentifieshowourtenprioritystrategiessupportservicealignmentandimplementthesevenStatePlanpolicystrategies(seeAppendixA).ExamplesofhowNOVAisworkingwithcoreprogramentitiestoaccomplishitsservicestrategiesaredescribedinrelevantsectionsofthisplan.

NOVA’scontractedone-stopoperatorwillidentifynewpartnersandfacilitateregularmeetingsamongthepartnerstodevelopandreviewannualgoalsforcreatinganintegratedsystem,forwhichonegoalisastreamlinedreferralprocess.Meetingswillalsoprovideopportunitiesforcrosstrainingandprofessionaldevelopmentforbetteralignmentandintegrationofservices,withthegoalofassuringcomplementaryandnon-duplicativeservices.

C. Specificservicesandservicedeliverystrategies.

i. ProvideadescriptionofthewaystheLocalBoardwillworkwithentitiescarryingoutcoreprogramstoexpandaccesstoemployment,training,education,andsupportiveservicesforeligibleindividuals,particularlyeligibleindividualswithbarrierstoemployment.TargetpopulationsincludethoselistedinWIOASection24(a)-(M).

NOVA’sphilosophyistoleveragepartnershipstoscaleknowledgeandresources,essentialforaddressingtherapidlyevolvingSiliconValleyeconomy.Ourplannedservicedeliverystrategiesincorporateseveralinitiativesthatexpandaccesstoemployment,training,education,andsupportiveservicesforeligibleindividuals,particularlythosewithbarrierstoemployment.NOVA’sservicedeliverymodel–integratedservicedelivery–isperfectlysuitedforachievingthisgoal.

TheNOVAservicemodelemphasizesaccesstoservicesforalleligibleindividuals.TheprimarydifferencebetweentheNOVAmodelandthetraditionalcasemanagementmodelisthatallservicesareopentoalljobseekersfromthebeginning–thereareno“hidden”servicesonlyforthosebeingcasemanaged.Inamoretraditionalmodelofcasemanagement,servicesmaybelimitedwhencaseloadsarefull.Inthepast,wefoundthatcustomersreliedonthecasemanageranddidnottakeadvantageofotherservicessuchasworkshops.Withtheeliminationofcasemanagementformostcustomers,jobseekersaredevelopingcriticalcareernavigationskillsandtakingownershipfortheirownjobsearch.TheNOVAmodelallowsstafftoprovidejobseekerswithcoachingonanongoingbasisasmuchasisneeded,andthenumberofindividualsreceivingpersonalizedattentionissignificantlyhigherthanwithatraditionalmodel.

TargetpopulationsaremainstreamedthroughallNOVA’sservicesthattheychoosetoaccess,withservicescoordinatedasnecessarywithotherprovidersfromwhomtheindividualmaybereceivingservices.Forspecialpopulations,suchaslong-termunemployedindividualsorformerlyincarcerated,NOVAseeksoutsupplementalfundingthatincludesacomponentofcareercoachingwithanadvisor.TheNOVAmodelallowspartnerstoreferjobseekercustomersregardlessoftheireligibilitycategoryandallowsalljobseekerstobenefitfromlearning,sharing,andnetworkingwitheachother.Italsoensuresafullrangeofskillsandtalentforemployerstoaccess.

NOVAmeetsregularlywithitspartnerscarryingoutWIOAcoreprogramsaswellasotherstakeholderstocoordinateresources,includingthoserelatingtoservingindividualswithbarriers.Themeetingsareanopportunitytolearnaboutaccesspoints,ensurethatchallengestoaccessareaddressed,andavoidduplicationofservices.Themeetingsalsoprovideaforumtosharelabormarketintelligencefromemployers.Interactionwithpartnersonaregularbasiscreatesrelationshipsthatcanthenbetappedforspecificinitiativesthatalignwithourstrategicvision.NOVA’sonestopoperatorwillencouragecontinuedworkamongthestakeholderorganizationstoexpandaccesstoservicesandshareknowledgeandresources.NOVAalsoseeksoutopportunitiestobecomewellversedincommunityserviceprovidersandtoserveasaconvenerandcatalyst,bringingorganizationstogethertoaddressanidentifiedworkforceneed.

Examplesofworkwithentitiescarryingoutcoreprogramsinclude:• NOVApartnerswithSantaClaraAdultEducationontheHighTechAcademyAdvisoryCommitteeto

identifyentry-andmid-leveltrainingprogramswithcareerladders,includingESLanddigitalskillstraining.

• NOVAhoststhePeninsulaFamilyServiceMatureWorkerJobCoachingProgramservingjobseekersage50+(fundedbytheCountyofSantaClara).

• InresponsetoaCaliforniaWorkforceAcceleratorFund(WAF)solicitation,aregionalteamincludingNOVA,#YesWeCode(#YWC),andtheEconomicAdvancementResearchInstitute(EARI)wonagranttocustomizeanationallyrecognizedcareernavigationandnetworkingprogramfor#YWCstudentsandgraduates.Addressingthechallengeofindividualsofcolorwhoareincreasinglydisconnectedfromtheeconomicmainstream,#YWChascreateditsCodingCorpsinitiativetotrainAfrican-Americans,Latinos,andNativeAmericanstobecomewebandmobileappdevelopers.Thegrantwillprovide#YWCgraduateswithaccesstoprofessionalnetworksandcareernavigationskills.

• InpartnershipwithITemployers,NOVAisleadingaDisabilityEmploymentAcceleratortrainingandretentionprojectforpersonsontheautismspectrum.ThegrantisadministeredbyEDD.

• OneofNOVA’sserviceproviders,JobTrain,islocatedinalow-incomeareaandprovidesaone-stopreferralcenterforresources,includingprescreeningforpublicassistance,financialmanagement,accesstolegaladvice,andon-siteGEDclasses.JobTrainhaspartneredwithSequoiaDistrictAdultSchooltoofferentry-levelcodingclassesthatwillserveasthefoundationforcareerladdersinthetechnologysector.

• NOVAhasuniqueexpertiseinservingdislocatedworkers.Thispopulationoftenfacesbarrierstoemploymentsuchasageandlong-termunemployedstatus.NOVAhasandwillcontinuetodevelopresourcestailoredtotheneedsofthispopulation,suchasspecializedworkshops,networkingopportunities,andtrainingforskillsupgrades.TheProMatchprogram,apartnershipwiththelocalofficeoftheCaliforniaEmploymentDevelopmentDepartment(EDD),offersauniquemember-drivennetworkingexperiencefordislocatedworkers,whichfurtherenhancestheirreemploymentreadinessskills.

Throughregularmeetingsandopencommunication,NOVAofferspartnershiptootherorganizationsandseeksopportunitiestoexpandaccess,suchaswiththeAdultEducationBlockGrantandStrongWorkforceinitiatives.

ii. ProvideadescriptionofthewaytheLocalBoardwillfacilitatethedevelopmentofcareer

pathwaysandco-enrollment,asappropriate,incoreprograms.

NOVAwillcontinuetocollaboratewithlocaladulteducationprovidersandcommunitycollegestodevelopandsupportcareerpathwaysforindustriesandoccupationsthatareresponsivetothelocaleconomyandouridentifiedprioritysectors.Thisincludesworktoensureyouthandolderyouthhaveviableoptionsinourregion.NOVAwillpromoteaccesstothesepathwaysandfacilitateco-enrollmentasappropriatewithproviders.Examplesofsuchinitiativesinclude:• NOVAleadstheTechLadderinitiative,whichpromotesITcareerpathways,careeraccess,inclusion,

andadvancementaswellasfamilyself-sufficiency.PartnersincludetheEconomicAdvancementResearchInstitute,anindependent,non-profitthinktank;CompTIA,theglobalITindustryassociation;TheStrideCenter,atechskilltrainingnon-profitinOakland;andSanJoseStateUniversity’santhropologydepartment.

• NOVAisapartnerintheCareerMappingInitiative,whichisprototypingabest-in-classcareermappingassessmenttoolfornewlyarrivingimmigrantprofessionalsandolderdislocatedworkersthatwillprovideparticipantswithcurrentmarketabilityandspecificoccupationalskillsmissing,withtoolsorschoolsthatwillofferskilltrainingtofillinthegaps.ThisinitiativeisinpartnershipwithUpwardlyGlobalandisfundedbyaStateWAFgrant.

• WhentheInteractiveAdvertisingBureau(IAB),representinghundredsofonlineadvertisers,expressedaneedforaprogramtotrainindividualsinadvertisingoperationsanddataanalytics,NOVAconnectedIABwiththeCollegeofSanMateotodevelopthenation’sfirstdigitaladvertisingcredentialproject.Inaddition,NOVAhasconnectedstudentsfromacodingbootcampoperatedbylocalCBOandserviceproviderJobTraintothenewprogramatthecollege.TheSiliconValleySlingShotinitiative(discussedlaterinthisplan)isnowlookingatexpandingthisprogramtoincumbentworkersindigitaladvertising.

• NOVAleadstheSiliconValleyAdvancedTransportationOpportunityInitiative(ATOI)toresearchthetrendsinandraiseawarenessofcareersintheadvancedtransportationsectors.Theprojecthasentailedresearch,industryroundtablesandforums,surveysofemployers,asummerworkshopforyouthandtheproductionofavideo.CurrentpartnersincludeProspectSiliconValley,educationproviders,andadvancedtransportationemployers.TheprojectisfundedbyaStateRegionalIndustryClustersofOpportunitygrant(RICO).

• NOVAiscollaboratingwithMountainView-LosAltosAdultEducationaspartoftheplanningandoversightcommitteeforitshealthcarecurriculum.

• AsNOVAisrelativelynewtoSanMateoCounty,wearefocusingeffortsonlearningabouthowCareerTechnicalEducationthroughsecondaryschooldistrictsarticulatesintocareerpathsatcommunitycolleges.

• CollaboratewiththeBayAreaCommunityCollegeConsortium(BACCC)onthestatewideStrongWorkforceProgram.

• PartnerwithSantaClaraAdultEducationontheHighTechAcademyAdvisoryCommittee(previouslymentioned).

• Exploreopportunitiestopartnerwiththepublicandprivatenonprofitsectorstoaddressworkforceshortagesinreplacementjobs.Forexample,theregionalNextGeninitiativesupportsadvancement/successionplanninginthepublicsector.

• #YesWeCodenetworkingcatalystpartnershipforunderrepresentedworkerstobecomewebandmobileappdevelopers(previouslymentioned).

AllofNOVA’seffortsinpartneringonprojectsentailidentifyingandexpandingcareerpathwaysandaccesspointswhethertheyaretraditionaleducationpathwaysornon-traditionalinitiativesbuilttoaddressemergentoccupations.

iii. ProvideadescriptionofthewaytheLocalBoardwillimproveaccesstoactivitiesleadingtoarecognizedpost-secondarycredential,includingacredentialthatisanindustry-recognizedcertificateorcertification,portable,andstackable.

NOVArecognizestheimportanceofcredentialsnotonlyfornewentrantstotheworkforce,butasvalue-addforourdislocatedworkerpopulationwhoalreadypossessabachelor’sdegree(orhigher)butneedtodemonstratecurrentindustry-recognizedskillstobemarketableintherapidly-evolvingSiliconValleyworkplace.Followingareexampleofspecificinitiativesrelatedtoimprovingaccesstocredentials,aswellasdevelopmentofnewcredentials:• NOVAwillstrengthenitscollaborationswiththeSanMateoCommunityCollegeDistrictandother

communitycollegestoidentifytrainingprogramsthatcanbeaddedtotheStateEligibleTrainingProviderList(ETPL)toassistjobseekerstoenterlivablewageoccupations,advancealongcareerladders,andupgradeskills.

• DuetoNOVA’sworkonitspreviousRICOgrants,NOVAhasbeentappedtoleadanew,alternativefuelsandadvancedvehicletechnologyapprenticeshiptrainingprogram.TheprogramwillbeoperatedinpartnershipwithValleyTransportationAuthority(VTA)andMissionCollegeinresponsetotheincreaseddemandforpublictransitinfrastructureandtheneedtofillincreasinglytechnicaljobclassificationswithspecializedskills.Theprojectincludesseveralavenuesforcareeradvancement:careerlatticesfrombusoperatortomaintenance,andcareerladderswithinthreetransitsubdivisions,includinganewpathtooverheadlineworker,thehighestpaidbuthardesttofillpositionatVTA.

• NOVAisapartnerintradesorientationandintroductionprogramsinbothSantaClaraandSanMateocounties.Theseprogramsofferapre-apprenticeshipclasswhereparticipantsgainexposuretothewidevarietyofconstructiontradescareersavailablesuchascarpenter,electrician,HVACRtech,roofer,pipefitter,plasterer,ironworker,sheetmetalworker,andmore.Successfulgraduatesreceivethenationalindustry-recognizedMulti-CraftCoreCurriculumcertificate.

• NOVAassistedSunnyvale-CupertinoAdultEducationwithreviewingSalesforcecurriculafortraininginvariousoccupationsusingthetoolandsharedresearchandfindingsonBigDataforpotentialcreationoffuturetrainingprograms.

• NOVAassistedCiscoSystemsinpilotingitsinauguralprogramfocusingonpreparingstudentsfornewITcareersthatareemergingasaresultofthedigitalrevolutionwheresmarterconnectionsarebeingmadebetweenpeople,processes,data,andthings,knownastheInternetofThings(IoT).NOVAproposedandprovidedacareernavigationcomponentaspartofthesuccessfulprogramandprovidedanon-ramptotheprogramforjobseekers.

• NOVAcollaborateswithUniversityofCaliforniaSantaCruz(UCSC)Extensiontoofferprogramsandcredentialsofvaluetoprofessional-leveljobseekers,oftenlong-termunemployed.OneexampleisUCSC’sinterdisciplinaryprogram,whichisashortprogramwhereacustomercanchoosefourclassesfromdifferentdepartmentsatUCSCtocreateacustomizedtrainingprogramthatmeetstheirspecificneeds.ThisistargetedtosomeonelikeaprojectmanagerwhowouldliketotaketheProjectManagementProfessionalprepprogramaswellassometechnicalskills(Java,Python)sothattheytalktechandunderstandthecurrentdemandsofthefield.

• NOVAworkswithtrainingproviderstoprovideonlineoptionstoincreaseaccesstocredentials.WeworkwithUCIrvineExtensionandalloftheclassesaretaughtonline.UCSCalsoofferstheoptionofonlineclasses.Theonlineclasseshavebeenhelpfultocustomerswhocannotcommuteorwhofindemploymentwhileintrainingandneedflexibilitywiththeirschedules.

• NOVAprovidesinformationtojobseekersandoutreachandrecruitmentforindustry-ledtraininginitiatives,suchasinadvancedtransportationandwastewater.

iv. ProvideadescriptionofthewayLocalBoardsandtheirpartnerswillfacilitateengagementof

employersinworkforcedevelopmentprograms,includingsmallemployersandemployersinin-demandindustrysectorsandoccupations.

NOVAtakesseriouslyitsroleofengagingemployersinworkforcedevelopment.Thatresponsibilitystartswithoutreach.NOVAstaffactivelyparticipatesinnumerousorganizationsandevents.Theseinclude:chambersofcommerce,theStateEmploymentDevelopmentDepartment(EDD)EmployerAdvisoryCouncil,theBayAreaEntrepreneurshipCenter,SiliconValleyEconomicDevelopmentAlliance,SanMateoCountyEconomicDevelopmentAssociation(SAMCEDA),theSmallBusinessDevelopmentCenters,andexhibitingatconferencesandeventstargetedtohumanresourcesprofessionalsandthegeneralbusinesscommunity.

Thechambersofcommercearestrategicconduitsforlearningabouttheneedsofbusiness,particularlysmallerbusinesses.NOVAisanactivememberofninechambersofcommerceinitsregion.NOVApromotesbusinessresourceswiththechambersandtheirmembersandencouragesthedevelopmentofinternshipandOJTopportunities.ChambermembersoftenpostjobopeningsonNOVA’sjobboard,whichenablesbusinessservicesstafftocollectadditionallabormarketintelligenceaboutshortagesandskillsgaps.NOVAplanstoexpanditschamberpresenceinSanMateoCountybyfocusingonthosewithstrongrelationshipswithbusinessesinourpriorityindustrysectors.

TheSiliconValleySlingShotinitiative,describedmorefullyinthenextsectionofthisplan,isanexampleofourindustry-ledphilosophy.Theprojectislookingatpartneringonaseriesofpilotstoaddresstargetedworkforceneedsidentifiedbytheindustrychampions.

NOVA’sBoardmembers,whoareinfluentialleadersanddecision-makersknowledgeableoftheindustrytheyrepresent,takeresponsibilitytoensurethatstaffreceivesthebest,mostuptodateandusefulinformationuponwhichtobaseservicedesignanddelivery.Boardmembers’currentandpreviousemployers,LinkedInandCiscoSystems,inparticular,haveprovidedimportantdataonin-demandskillsandjobdescriptions.AlloftheBoard’staskforcesareconcernedwithprovidingresearchandadvicetoNOVAtobetterprepareworkersfortheneedsofthemarketplaceandcurrentdemand.

ThroughcommunityandBoardcontacts,NOVAbringsemployersintotheworkforcesystemtosharetheirinsightsdirectlywithjobseekers,aswellasAJCCandpartnerstaff.Examplesinclude:• NOVA’sbusinessservicesteamperiodicallyhostsinformationalsessionsrelativetotrendsin

particularindustries.Previouspresentationshaveincludedbiotech/healthcareandfinance/insurance.Panelistsworkingintheindustryprovidetheirperspectiveonhiringtrends,skillsindemand,whatthey’reseekingincandidates,andhowtotransitionintotheindustry.

• NOVA’sProMatchgrouphostsquarterlysessionsspecificallywithrecruitersindemandindustriestoprovidetipstojobseekersonapplyingforjobs,resumescreening,etc.

• NOVAstaffparticipatesintargetedjobfairsandsmallbusinessgatheringshostedbycommunityorganizationsand,engageswithemployerstolearnoftheirneedsandtomarketbusinessservices.

• EachWDBmeetingincludesapresentationbyaBoardmemberrelativetotrendsintheirindustry.

v. ProvideadescriptionofthewayLocalBoardsandtheirpartnerswillsupportalocal

workforcedevelopmentsystemthatmeetstheneedsofbusinessesinthelocalarea.

NOVA’sconnectionswithcommunity-basedorganizations,publicpolicygroups,andbusiness/industryassociationsprovidethemeanstolearnofworkforceneedsandtheopportunitytoaddressthembyseekingoutresourcesandconveningand/orparticipatinginpartnershipswithacommonpurpose.Severalexamplesofcurrenteffortsaredescribedbelow.

TheSiliconValleySlingShotinitiativeisidentifyingandaddressingtheshiftingdemandforSiliconValleytechskillsandisworkingwithindustryandtheworkforcepreparationsystemtopilotandscalesolutionsthatproducelocallysourced,diversetechtalentthroughinnovativeandflexiblepathways.Specifically,itisthegoaloftheinitiativetoengagewithkeycompaniesinordertoadvisetheworkforcesystem(education,workforceagenciesandnon-profits)andensurethatthesystem’sprogrammaticinvestmentsaremorerelevanttoindustry.

• ThisSlingShoteffortisledbyateamofindustrychampionsrepresentingacross-sectionofSiliconValleycompaniesthathireworkerswithtechskills.Championsarecommittingtorepresentthevoiceofthecustomerthroughoutthisinitiativeandactasfilterstoensurethatpilotsareauthenticallyindustry-ledandarestrategic.

• Industrychampionsarecommittingtointerviewingcompanieswithidentifiedtalentneedstogatherbase-levellabormarketintelligenceandtomobilizeadditionalbusinessleaderstojointheSlingShotteam.InthelatestSiliconValleyCEOBusinessClimateSurvey,businessleadersrankedemployeerecruitmentandretentionastheir#3challenge(behindhousingandtransportation)(SiliconValleyLeadershipGroup,2016).Throughthisprocess,NOVAandworkforceandeducationpartnerswilllearnwhythetalentacquisitionandretentionstatusquoisnotworkingforindustry.

• Tacticalmeetingswithcompanyrecruiters,front-linemanagersandtalentacquisitionanddevelopmentleaderswillprovidedataaboutthejobsandskillstheyaremostconsistentlystrugglingtofillandwhy.OutcomesincludeasophisticatedunderstandingofcompanytalentdataandengagementofadditionalcompaniesintheSlingShotinitiative.

Withitsfocusonindustryleadershipandcustomer-centereddesign,SlingShotoffersatemplateforfutureNOVAworkwithindustry.

NOVAisworkingwiththeBayAreaCouncil(BAC)onitsWorkforceoftheFutureinitiativetoaddresstheneedforincreasedavailabilityofqualifiedworkersacrossourregion’sbroadsocioeconomicspectrum.Thegapbetweenemployerworkforceneedsandtheskillsthatjobapplicantspossessisagrowingeconomicconcern.Workersandeducatorsneedbetterinformationaboutthechangingeconomyandtheskillsthataremostneededfortoday’shigh-demandjobs.Employersalsoneedtotapintodisconnectedpopulationsincludingtheregion’sboysandmenofcolor,whoaremoreoftenbornintosystemicpoverty,haveunemploymentrateshigherthantheircounterparts,andhavelowermedianwages.

BACwillresearchandshare,witheducatorsandotherstakeholders,timelyandgranularinformationonregionalemployers’staffingneedstodayandoverthenextfiveyears.Theprojectwillworkwithcolleges,communitybasedorganizations,andworkforcedevelopmentboardsto

identifyexistingornewlydevelopedchannelsthatwouldaddressemployerconcerns.BACwillengageemployersdirectlyinbuildingpilottrainingprograms.

IndustryintermediariesareakeycomponentinNOVA’splansforincreasinganddeepeningitsbusinessconnections.Theyareabletoconveydemandandneedintheirindustrysectorsandprovidetheintroductionsthatallowustocreatesolutionswithourawarenessofworkforcesupply.

ProspectSiliconValleyisonesuchintermediaryinthetransportationandenergysectors.TheSiliconValleyAdvancedTransportationOpportunityInitiative,mentionedearlierinthisplan,evolvedasworkthroughaRICOgrantrevealedthegrowingneedfordevelopmentofapipelinetoprovidetrainedworkersforalternativeenergyformsoftransportation.ProspectSiliconValleyandNOVAarecurrentlyindiscussionswithSanJoseStateUniversityandotherlocaleducatorstodevelopahomegrowntalentpipelinefortheadvancedtransportationindustry.TheInteractiveAdvertisingBureauisanotherexampleofanintermediaryexpressinganeed(inthiscase,fordigitaladvertisingspecialists)andlookingtoNOVAanditspartnersforsolutions.

NOVA’sbusinessservicesteamwillcontinuetoseekoutresourcestomeettheneedsofthebusinesscommunity.StaffworkswitheachbusinesstodiscovertheirindividualneedsandtoconnectthemwithappropriateresourcesbothatNOVAanditspartnersandinthecommunity.Servicestobusinesscustomerscurrentlyinclude:• Staffingassistance,includingtheabilitytopostjobopeningsonNOVA’sonlinejobboard,

accessibletothegeneralpublic• “HotJobs”weeklyemailshighlightingjobpostingstoover2,000activejobseekers• Assistancewithspecializedrecruitments,includingonsitepresentationsandinterviews• Partnershipswithstaffingservicescompaniesandoutplacementfirms• On-the-jobtrainingprogram• Linkagestolayoffaversionresources,suchasEmploymentTrainingPanelfundingandSmall

BusinessDevelopmentCenter(SBDC)andotherbusiness-focusedorganizations• Otherresources,includinginformationontaxcreditsandincentives• RapidResponseassistancetoassistwithcareertransition

NOVA’sbusinessservicesarecoordinatedwithEDD’sWagner-Peyserservices.EDDandNOVAstaffcollaborateonthedeliveryofRapidResponseservicesandassistancetoemployerswhoarehiring.NOVAstaffisontheboardofthelocalEmployerAdvisoryCouncilandworkswithEDDstafftoproviderelevantinformationtoemployersontopicsofmutualinterest.

BusinessservicesarealsocoordinatedwithneighboringWDBs.NOVAsharesinformationaboutlayoffsoccurringintheregionsothatacoordinatedapproachcanbetakentomeettheneedsofcompaniesrequiringrestructuringassistance.Ourregionalsector-basedstrategyalsoassistsinmeetingbusinessneedsbyprovidingamechanismtosharelabormarketintelligencewithWDBsthroughouttheregion.

vi. ProvideadescriptionofthewayLocalBoardsandtheirpartnerswillbettercoordinate

workforcedevelopmentprogramsandeconomicdevelopment.

NOVAbelievesthattheconnectionbetweenworkforcedevelopmentandeconomicdevelopmentiscriticalandworkstostrengthenthetiesbetweenthetwosystems.Economicdevelopment

organizationsareavaluablesourceoflabormarketintelligencetosharewithourcareeradvisors,partners,andregionalWDBs.NOVAstaffparticipateinmeetingsoftheSiliconValleyEconomicDevelopmentAlliance(SVEDA),comprisedofeconomicdevelopmentmanagersfromcitiesthroughoutSiliconValley.SVEDAprovidestheopportunitytoinformmembersofworkforceservicesavailabletobusinessesintheirrespectivecities,aswellastolearnaboutissuesfacingthebusinesscommunities.NOVAalsopartnerswiththeSanMateoCountyEconomicDevelopmentAssociation(SAMCEDA),anditsdirectorisamemberoftheNOVAboard.

NOVAispleasedtobeapartofaneweffortledbytheAssociationofBayAreaGovernments(ABAG)tocreatearegionalEconomicDevelopmentDistrict(EDD),asdefinedbytheU.S.EconomicDevelopmentAdministration(EDA).ABAG,astheCouncilofGovernmentsfortheBayArea’sninecountiesand101citiesandtowns,facilitatescommunicationamongjurisdictionsandotherstakeholdersandenablescollaborationandunderstandingonregionaleconomic,housing,environmentalandresilienceissues.Afewareasofconcernincludestrengtheningcompetitiveness,reducingworkforcedisparities,improvingworkforcedevelopmentresources,andenhancingbusinessdistrictsandjobcenters.

Inresponsetotheseconcernsandbasedonconsultationsandcollaborationwithfederal,state,regionalandlocalstakeholdersincludingtheBayAreaCouncil,theBayAreaCommunityCollegeConsortium,andworkforcedevelopmentboards,ABAGispreparingaComprehensiveEconomicDevelopmentStrategyreporttoestablisharegionalEDD.TheEDDwilladdresstheconcernsraisedbythebusinesscommunityandserveasaplatformtocoordinateandelevatethemultiplesub-regionaleconomicandworkforceinitiativesandprovideadditionalresourcestosupportregionalgrowthandself-sufficiency.

vii. ProvideadescriptionofthewayLocalBoardsandtheirpartnerswillstrengthenlinkages

betweentheone-stopdeliverysystemandunemploymentinsuranceprograms.

UnemploymentInsurance(UI)claimantsarereferredtoNOVAbyEDDstaffandthroughnoticesincludedwiththeirUIbenefitsprovidinginformationaboutnearbyAJCCs.NOVAassistsindividualswithunderstandingtheCaliforniaTrainingBenefittocontinuetheirUIbenefitsduringtraining.TAArecipientsareco-enrolledinWIOAtoaccesscareeradvising,casemanagement,andotherNOVAservices.

Inaddition,NOVAisexploringnewwaystopartnerwiththeUIprogramtoprovideoutreachtotargetedpopulationsrelativetoparticipationingrantstheywouldotherwisenotbeawareof.Forexample,NOVAhasagrantfromtheU.S.DepartmentofLabortoprovideservicesspecificallytolong-termunemployedindividualsinSiliconValley.EDD’sUIdivisionmaybeabletoassistwithoutreachtoindividualsapproachingtheendoftheirUIclaimtoinformthemofpotentialeligibilityforthisDOLgrant.NOVAisexcitedaboutthepotentialforstrengtheningaccesstothecurrentworkforcesystem.

D. America’sJobCentersofCalifornia

i. ProvideadescriptionofthewaytheLocalBoardwillensurethecontinuousimprovementofeligibleprovidersofservicesthroughthesystemandthatsuchproviderswillmeettheemploymentneedsoflocalemployers,workers,andjobseekers).

NOVAsurveysallofitscustomersatallNOVAAJCClocationstwiceyearlyrelativetocustomersatisfaction.Areascoveredinclude:Servicesaccessed,levelofcustomerservice,availabilityofcareeradvisorappointments,qualityofadvising,qualityofjobcenterofferings,and(forthoseemployed)whichservicesassistedwithobtainingemployment.Forthemostrecentsurvey,completedinJuly2016,over94%ofSunnyvaleJobCenterrespondentsweresatisfiedorverysatisfiedwiththelevelofcustomerservicetheyreceived.Careeradvisingwasutilizedby84%ofcustomers,and90%weresatisfiedwithadvisingavailabilityofcareeradvising,while93%weresatisfiedorverysatisfiedwiththequalityandhelpfulnessoftheadvising.NOVA’sservicemodelallowsforthispersonallevelofinteractionwithcustomers,whichisthemost-mentionedfactorinsuccessinobtainingemployment.NOVAmaintainsanactiveYelppresence,respondstoallreviews,andwasarecipientofthe2015“PeopleLoveUsonYelp”award.

NOVApartneredwithneighboringworkforceboardsfromSanFrancisco,SanJose,andSanBenitoCountyforDOL’shumancentereddesign(HCD)challenge.ThepartnersreceivedtraininginHCDprinciplesandfollowedaprocessofinterviewingcustomerstobegintakingalookatre-designingthecustomerexperience.Theprojectisongoing,andNOVAislookingathowtheresultsofthein-personcustomerfeedbackcansupplementthequantitativecustomersatisfactiondatathatiscollected.

NOVAgeneratesyearlyreportsontheperformanceofallofourEligibleTrainingProviderList(ETPL)trainingproviders.ThesereportstrackWIOAparticipants,completionrates,employmentrates,andsalarydata.

CustomersatisfactionresultsarereviewedbystaffaswellasNOVAWorkforceBoardtaskforces,andadjustmentsinservicearemadeasnecessary.Recently,twoWBmembersparticipatedinourservicemodelascustomersinordertoassessourenrollmentprocessfromahuman-centereddesignperspective.Theirobservationsprovedeye-opening,andresultedinthestreamliningandsimplificationofanumberofstepsintheenrollmentprocess.

ii. ProvideadescriptionofthewaytheLocalBoardwillfacilitateaccesstoservicesprovided

throughtheAJCCdeliverysystem,includinginremoteareas,throughtheuseoftechnologyandothermeans.

NOVAprovidesanumberofwaystoaccessservicesremotely.ThesetoolsareparticularlyrelevantwithNOVA’sexpansionintoSanMateoCounty,wherethecoastalandmountaincommunitiesmayfindaccesstoaphysicalAJCCchallenging.

FirstandforemostisNOVA’sMyPlanwebsite(myplan.novaworks.org),anonlineresourcethatallowsjobseekerstoaccesstopicalvideos,data,andjob-searchresourcesremotely.Informationcanbeviewedasfrequentlyasneeded,andcustomerscanvisitthesitefromanylocationandatanytime.This24/7,remoteaccessallowscustomerstobecomemorefamiliarwithrelevantcontentinsupportoftheirjob-searchefforts.NOVAactivelysharesMyPlanwithlocaladulteducationprovidersforusewiththeirCTEstudentsandESLclasses,thoughitisavailabletoanyemploymentandtrainingorganizationthroughoutthenation.

Forjobseekersinneedofaquickanswertoaquestionnotrequiringanin-personappointmentNOVAoffersits“adviceline”service.Customerscompleteasimpleonlineformwiththeirquestionandpreferredtimetobecontacted,andaNOVAcareeradvisorwillcallthemwithin24hours.

JobseekershaveaccesstoNOVA’sonlineJobBoardatalltimes,andcansetupalertstobenotifiedofnewjobsaddedorthatmeettheirparticularcriteria.About43%ofjobseekersaccessthejobboardviasmartphone,makingitatrulyportableresource.

SeveralofourETPLtrainingprovidersofferonlineclasses,popularwiththosewhocannotcommuteorneedflexiblescheduling.TheFoothill-DeAnzaCommunityCollegeDistrict,anMOUpartner,receivedafive-yearmulti-milliondollargranttolaunchtheGovernor’sOnlineEducationInitiativethatoffershighqualityonlinecoursesandtechnologyresourceswiththegoaltoincreasehighereducationdegreeattainment.

iii. ProvideadescriptionofthewayentitieswithintheAJCCdeliverysystem,includingAJCC

operatorsandtheAJCCpartners,willcomplywithWIOASection188,ifapplicable,andapplicableprovisionsoftheAmericanswithDisabilitiesActof1990(42U.S.C.12101etseq.)regardingthephysicalandprogrammaticaccessibilityoffacilities,programsandservices,technology,andmaterialsforindividualswithdisabilities,includingprovidingstafftrainingandsupportforaddressingtheneedsofindividualswithdisabilities.

ThenondiscriminationandequalopportunityprovisionsfoundinSection188ofWIOAandTitle29CFRPart38prohibitdiscriminationonthegroundsofrace,color,religion,sex,nationalorigin,age,disability,politicalaffiliationorbelief,andforbeneficiaries’only,citizenshiporparticipationinaWIOATitleIfinanciallyassistedprogramoractivity.NOVAhaspoliciesandproceduresinplacerelativetonondiscriminationandequalopportunityandhaslanguageinitssub-recipientcontractstoassurecompliancewiththeprovisions.NOVAhasadesignatedEOofficer.

NOVArecentlycompletedareviewofNOVAJobCenterassistivetechnologytoensurewehavethemostcurrentversionsofsoftwareanddevicesandthatsoftwareiscompatiblewithcurrentcomputersystems.Thisreviewwasconductedwiththeinputofseveralpartnerorganizationsspecializinginservicestoindividualswithdisabilities.Theyinformedusaboutwhatwouldbemostusefultoindividualstheymightrefertousforjobsearchassistance.NOVAthensoughtandwasrecentlyawardedfundingtoimplementtherecommendedtechnologicalimprovements.

NOVA’sstakeholdergroupoforganizationsmeetsquarterlyandsharesinformationrelativetotheirprogramsandservicestoeducatestafffromotherorganizations,addresschallengestoaccess,andavoidduplicationofservices.TheDepartmentofRehabilitationisamemberofthegroupandprovidestrainingtothegroup,asdoProjectHired,MomentumforMentalHealth,andseveralotheragenciesrepresentingspecialpopulations.

NOVAJobCentercareeradvisorsmeetmonthly.Partoftheirstaffdevelopmentincludespresentationsandtrainingfrompartnerorganizationsrelativetoenhancingservicestoindividualswithdisabilities.

iv. ProvideadescriptionoftherolesandresourcecontributionsoftheAJCCpartners.

ThefollowinginformationisasummaryofthedetailedinformationprovidedinourexecutedMOUs(seeAppendixD):

AJCCPartner RolesandResourceContributions

WIOATITLEIADULTS,DISLOCATEDWORKERS,andYOUTH:NOVA,JobTrainandCentralLaborCouncilPartnership

Careerservices,trainingservices,follow-upservices

WIOATITLEIRAPIDRESPONSE/EMPLOYERSERVICES:NOVAandCentralLaborCouncilPartnership(CLCP)

Accesstolabormarketinformation,recruitmentassistance,businessassistancewithavertinglayoffsandprovisionofinformationforimpactedbusinesses,trainingresources,developmentofsectorpartnerships

WIOATitleIIADULTEDUCATIONandCAREERandTECHNICALEDUCATION(CTE)(CarlPerkins)forapplicableagenciesonly:JeffersonUnionHighSchoolDistrictAdultEducation,LaCostaAdultSchool,MilpitasAdultEducation,MountainView-LosAltosAdultEducation,PaloAltoAdultSchool,SanMateoAdultSchool,SantaClaraAdultEducation,SequoiaDistrictAdultSchool,SouthSanFranciscoAdultEducation,andSunnyvale-CupertinoAdult&CommunityEducation

Lifelongeducationalopportunities;intakeandassessment;in-depthcareercounseling;classestoenhancefutureemploymentopportunities;jobsearchandplacementassistance;participationinsectorpartnerships

WIOATITLEIIISTATEWORKFORCESERVICES(Wagner-Peyser,UnemploymentInsurance,LaborMarketInformation,VeteransandTradeAdjustmentAssistanceprograms):CAEmploymentDevelopmentDepartment(EDD)

Servicesincludebutarenotlimitedto:Employmentservices,veteransservices,labormarketinformation,employerinformationalservices,andTradeAdjustmentAssistance

WIOATITLEIVVOCATIONALREHABILITATION:CADepartmentOfRehabilitation(DOR)

Employment,training,andeducationservicesforeligibleindividuals,andtechnicalassistanceforemployers;vocationalrehabilitationservicesasdeterminedbyeligibilityandneed;trainingandtechnicalassistancetoAJCCpartners

TITLEVOLDERAMERICANSACT:PeninsulaFamilyService(PFS)

Servicestolow-incomeolderworkers(age55+);classroomandon-the-jobtraining/workexperience;employabilityskillstrainingandplacementassistance;resourcetoAJCCpartneragenciesservingolderworkers

COMMUNITYSERVICESBLOCKGRANT:SacredHeartCommunityService(SHCS)andCenterforEmploymentTraining(CET)

Servicestodisadvantagedindividualsandfamiliesincludingemploymentassistance,publicbenefitsscreening,financialcoaching,housingassistance,foodandclothing

MIGRANTANDSEASONALFARMWORKERS:CenterforEmploymentTraining(CET)

MSFWoutreach,intake,orientation;assessmentandIEP;financialliteracy;occupationaltraining;wrap-aroundsupportiveservicesandemergencysupportiveservices

HOUSINGANDURBANDEVELOPMENT:HousingAuthorityoftheCountyofSantaClara

InformationaboutHousingAuthority’sprogramsandservices;presentationofinformationtootherAJCCpartners

COMMUNITYCOLLEGES/POST-SECONDARYEDUCATION:Foothill-DeAnzaCommunityCollegeDistrictandMissionCollege

Instructionindemandoccupationsand/orpreparationforfour-yeardegreeprogram;employmentservices;assistancetoemployersbyreferringqualifiedtalent

JOBCORPS:SanJoseJobCorps(SJJC)

Educationandvocationaltrainingtoassistlow-incomeyoungadultstolaunchtheircareers;jobsearchworkshopswithyouthatotherpartneragencies

CALWORKs/TEMPORARYASSISTANCEFORNEEDYFAMILIES(TANF):CountyofSantaClaraSocialServicesAgencyandSanMateoCountyHumanServicesAgency

CrosstrainingtoAJCCpartnersonservices;informationtopartnersonpublicbenefits

v. IncludeanappendixineachlocalplanofcopiesofexecutedMOUsandcooperative

agreementsthatareinprocessandcopiesofexecutedcooperativeagreementswhichdefinehowalllocalserviceproviders,includingadditionalproviders,willcarryouttherequirementsforintegrationofandaccesstotheentiresetofservicesavailableinthelocalAJCCsystem.Thisincludescooperativeagreements(asdefinedinWIOASection107(d)(11))betweentheLocalBoardorotherlocalentitiesdescribedinWIOASection101(a)(11)(B)oftheRehabilitationActof1973(29U.S.C.721(a)(11)(B))andthelocalofficeofadesignatedStateagencyordesignatedStateunitadministeringprogramscarriedoutunderTitleIofsuchAct(29U.S.C.720etseq.)(otherthanSection112orpartCofthatTitle(29U.S.C.732,741)andsubjecttoSection121(f))inaccordancewithSection101(a)(11)ofsuchAct(29U.S.C.721(a)(11))withrespecttoeffortsthatwillenhancetheprovisionofservicestoindividualswithdisabilitiesandtootherindividuals,suchascrosstrainingofstaff,technicalassistance,useandsharingofinformation,cooperativeeffortswithemployers,andothereffortsatcooperation,collaboration,andcoordination.

SeeAppendixD.

vi. ProvidedetailspecifyinghowLocalBoardswillworkwithWIOASection166granteesto

includeintheirlocalplanstheirstrategiestoprovideIndianandNativeAmericansequalaccesstoAJCCservices.

N/A—noSection166granteeinregion

vii. ProvidedetailspecifyinghowLocalBoardswillworkwithWIOASection167granteesto

includeintheirlocalplanstheirstrategiestoprovideeligibleMigrantSeasonalFarmworkersequalaccesstoAJCCservices.

NOVAwillcontinueitssuccessfulpartnershipwithlocalWIOASection167grantee,CenterforEmploymentTraining(CET),forservicestoeligibleMSFs.Forover50years,CET’scontextualtraininghaspreparedstudentsforjobsaccordingtoemployerneeds.InitsmostrecentSection167grantapplication(April2016)andthroughtheNOVAMOUprocess,CEThasdemonstrateditsplantocoordinatewiththeAJCCstoofferfarmworkersaccesstoawidevarietyofbasicandindividualizedservices,includingwraparoundandsupportiveservices.Asapartner,CEThasdevelopedanimportantalliancethathasincreasedfarmworkeraccesstotheworkforcesystem.CETbringsyearsofexperienceworkingwithMSFsandawealthofstaffknowledgetothesystem.Throughcollaborations,CEThasensuredandwillcontinuetoensurethatMSFsreceivefullaccesstoWIOAservices.

viii. ProvidedetailspecifyinghowAJCCswillserveasanon-rampfortheregionalSectorpathways

emphasizedinthecorrespondingregionalplan.

NOVAandAJCCserviceproviderstaffprovideinformationabouttrainingprogramstoAJCCcustomersinterestedintrainingandreferralstotrainingproviders.Inaddition,trainingprovidersmaycomeonsitetopresentabouttheirprograms.NOVAactivelymarketsnewprogramsincollaborationwiththecommunitycollegesandindustry,includingtherecentlydevelopeddigitaladvertisingprogram,theCiscoSkillZoneprogram,andthetradesintroductionpre-apprenticeshipprograms.

NOVAisaparticipantinregionalmonthlyin-personmeetingsandweeklyregionalphoneconferencestodiscusslabormarketintelligenceandcoordinateandshareinformationonnewtrainingprogramsintheregion,suchasaprogramatGavilanCollegeinGilroyinwastewateroperationsthatisbeingexpandedintheBayArea.NewtrainingprogramsaresharedwithNOVA’scareeradvisorssothattheyareawareofawidevarietyoftrainingoptionsforourjobseekercustomersandcanassistwithrecruitmentforspecializedprograms.

Inaddition,NOVA’sprocessforfundingtrainingincludesacomprehensivecareerexplorationcomponent.Thisprocess,performedbythejobseekerwithstaffassistance,includesanassessmentofthejobseeker’scurrentknowledgeandskillsets,marketresearchintojobopportunitiesandqualifications,andresearchintotrainingprovidersforparticularoccupations.Thisprocesshelpstopreparethejobseekerforsuccessintraining,aswellasfutureadvancementalongacareerladder.

NOVAwillcontinueitsparticipationintheBayAreaCommunityCollegeConsortium’sStrongWorkforceinitiative,whichincludesidentifyingtrainingprogramsthroughouttheregioninprioritysectors.Thisvaluableinformationwillbesharedwithstafftoensurethatjobseekersareawareofregionaltrainingopportunitiesandhowtoaccessthem.

TheprocessofdevelopingthefirstRegionalStrategicPlan,togetherwithregularmeetingsandconferencecalls,hasenabledNOVAtobecomeawareofadditionalcareerpathwaysandisprovidingthespacetodevelopamethodologytoensurethatthisknowledgeleadstoexpanded

accessforNOVAcustomers.Newon-rampswillalsobeidentifiedduringtherequestforproposalprocessforAJCCservicedeliveryinSanMateoCounty.

E. RequiredInformationPertainingtoSpecificPrograms,Populations&Partners

i. DescribehowtheLocalBoardwillcoordinatelocalworkforceinvestmentactivitieswithregionaleconomicdevelopmentactivitiesthatarecarriedoutinthelocalareaandhowtheLocalBoardwillpromoteentrepreneurialskillstrainingandmicroenterpriseservices.

AsdescribedinSectionC.vi.earlierinthisPlan,NOVAcoordinateswithanumberofregionaleconomicorganizationsandactivities,including:

• SiliconValleyEconomicDevelopmentAlliance• SanMateoCountyEconomicDevelopmentAssociation• AssociationofBayAreaGovernments

Inaddition,NOVApromotesentrepreneurialskillstrainingthroughitsregularlyscheduledworkshops,ShouldIStartaBusinessandFranchiseOptions.InterestedjobseekercustomersmaybereferredtooneofthetwoSmallBusinessAssistanceCentersinourregionwhentheyarecommittedtostartingabusiness.NOVAalsocollaborateswiththeBayAreaEntrepreneurCenter(BAEC)–auniqueinitiativeofSkylineCollegethatoffersbothentrepreneurialtrainingandsupportaswellasincubatorspaceforstart-upenterprises.WiththesupportoftheBAECandthelocalSBDCs,NOVAplanstoofferaninformationalworkshopforjobseekersfeaturingsuccessfulsmallbusinessownerswhowillspeaktothechallengesandrealitiesofbusinessownership.Inresponsetocustomerneed,NOVArecentlydevelopedanewworkshopcalledContracting101thathighlightshowthejobmarkethasshiftedtowardincreasedcontractworkandteachescustomershowtobesuccessfulinthegigeconomy.

NOVApromotestheSiliconValleyStart-UpCupcompetition,andtheNOVAdirectorservesonitsselectioncommittee.TheStart-UpCupBusinessModelCompetitionisdesignedtostimulateentrepreneurialactivity,growjobsthroughstartups,andincreaseawarenessoftheresourcesavailabletogrowentrepreneursinSiliconValley.Thecompetitionisopentoparticipantswithamodelfromtheideastagethroughfiveyearsofbusinessoperation.Theparticipatingentrepreneursreceivepricelessadvicefromcoachesandjudgesthroughoutthecompetition,withcashprizesawardedtothewinners.TheStart-UpCuporganizersarepreparingtoofferaworkshopforindividualsexploringentryintothecompetition,whichwillbepilotedatNOVAinearly2017.

ii. Provideadescriptionandassessmentofthetypeandavailabilityofadultanddislocated

workeremploymentandtrainingactivitiesinthelocalarea.

TheNOVAJobCenterinSunnyvaleisthecomprehensiveAJCClocationinthelocalareaandconsistentlyreceivesaccoladesfromthejobseekersandemployersthatreceiveourservices,andfromtheorganizationsthatwepartnerwith.NOVA’sserviceproviders,CentralLaborCouncilPartnershipandJobTrain,provideWIOATitleIservicesinSanMateoCounty.JobTrain,locatedinalower-incomearea,offersmanysupportiveservicesforthosewithbarrierstoemployment.

NOVAhasfullyembracedtheservicemodeldesignedunderthe“integratedservicespilotproject”asthebestmethodtomeettheneedsoftheregion’sjobseekersandemployers.TheNOVAservicestrategyemphasizesaccesstoservicesforcustomersofallskillandincomelevels,andallowspartnerstoreferjobseekercustomersregardlessoftheireligibilitycategory,thusensuringafullrangeofskillsandtalentforemployerstoaccess.Allcustomersaremainstreamedthroughallservicesthattheychoosetoaccess.

NOVAisconstantlyassessingandreinventingitsservicesinresponsetocustomerfeedbackandmarketdemand.Weseeallcustomersasassetsandteachnetworkingasthekeytocareersuccess.NOVA’sProMatchprogramutilizesjobseekersasnetworkingresourcesforeachotherwhiletheyareseekingemploymentandasprogramalumni.NOVA’scapacitytocustomizeitsservicestoreflectlocaldemandanditsnetworkingexpertiseincludingProMatchareamongthefactorsthatdifferentiateNOVAamongworkforceagencies.

NOVAalsocollaborateswiththethreecommunitycollegedistrictsandtenadulteducationprovidersinitsregionrelativetoemploymentandtrainingactivities,withmanyexamplesinSectionCofthisplan.Inadditiontoprovidersofservicesforthegeneralpopulation,theregionishometomanyspecializedserviceprovidersfornichepopulations.Oftenanemploymentandtrainingcomponentispartoftheirmodel.OneorganizationprovidingcomprehensiveservicestolowincomeadultsandyouthwithmultiplebarrierstoemploymentisCenterforEmploymentTraining,andweencouragereferralsbetweenouragencies.

ManyothergroupsareparticipantsinNOVA’sStakeholders’group,includingtheDepartmentofRehabilitation,Expandability,GoodwillSiliconValley,MomentumforMentalHealth,ProjectHired,ServicesforBrainInjury,SiliconValleyIndependentLivingCenter,andVetsinTech(seecompletelistinAppendixB).Thegroupmeetsregularlytodiscussservicecoordination,addresschallenges,andprovidecrosstraining.

Inaddition,NOVArecognizestheneedtoexpandaccesstoapprenticeshipsandawarenessoftheapprenticeshipmodel.NOVAiswellconnectedtolabormarketintelligenceandactivelymarketsapprenticeshipopportunitiestobothyouthandadultjobseekers.Oneexampleisthetransportationapprenticeshipprogram,mentionedinSectionC.iii.earlierinthisplan.NOVAalsoparticipatesintheMulti-CraftCoreCurriculumConstructionTradesIntroductionProjects(TIP)pre-apprenticeshipcollaborativeinitiative,inpartnershipwiththeSantaClaraandSanBenitoCountiesBuilding&ConstructionTradesCouncil,SanMateoCountyBuilding&ConstructionTradesCouncil,work2futureandCollegeofSanMateo,fundedinpartthroughProposition39.

iii. ProvideadescriptionofhowtheLocalBoardwillcoordinaterapidresponseactivitiescarried

outinthelocalarea.

DuetothevolatilenatureoftheSiliconValleyeconomyandconstantlabormarketchurn,NOVAconsistentlyexperienceslargenumbersofdislocationsintheregion.NOVAhaswide-rangingexpertiseinprovidingrapidresponseservices.Ourprocessincludesa24-hourresponsegoaltocompaniesissuingWARNnoticestoassessneedsanddeterminethebestmeansofprovidinginformationonAJCCservicestoaffectedworkers.NOVAcoordinatestheresponsewiththelocalEDDWorkforceServicesdivision,whichprovidesstafftopartneronrapidresponseorientations.NOVAhasalsopioneeredrelationshipswithlocaloutplacementfirmstoprovidepresentationsonaregularbasistoindividualsreceivingjobsearchservicesthroughthosefirms.Wearenowexploringhowthesefirmscanalsoassistusinrecruitingfortargetedgrants.

NOVAprovidesreferralstoavarietyofresourcestoassistbusinessesthatmightotherwiseneedtoreducestaff.Staffisintheprocessofmeetingwithsomeoftheseresources,suchasEmploymentTrainingPanelandlocalSBDCs,tolearnmoreabouttheirprogramstobenefitlocalbusinesses.Whenalayoffisunavoidable,whenpossible,NOVAwillresearchrelatedemployersintheregionusingtoolssuchasEconoVue(providesaccesstoreal-timeemployerdata)inordertoassistwithrapidre-employment.

NOVApartnerswithneighboringWDBswork2future,Alameda,andSanFranciscowhenalayoffincludeslocationsinmultipleareasand/orwhentheimpactedemployeesresideinneighboringareassothatworkersmaylearnaboutAJCCservicesintheirlocalarea.NOVAalsocoordinatesserviceswithWDBsinotherareasofthestatewhenalayoffimpactsseveralgeographicareaswithasinglecompanycontact.NOVAisanactiveparticipantintheBayAreaRegionalResponseRoundtableandalsopresentsoneffectiverapidresponseattheannualBuildingWorkforcePartnershipsconference.

iv. Provideadescriptionandassessmentofthetypeandavailabilityofyouthworkforce

developmentactivitiesinthelocalareaincludingactivitiesforyouthwhoareindividualswithdisabilities,whichmustincludeanidentificationofsuccessfulmodelsofsuchactivities.

TheNOVAJobCenterinSunnyvaleistheproviderofyouthservicesintheSantaClaraCountyportionofourservicearea,withservicesinSanMateoCountycontractedtoJobTrainandJeffersonUnionHighSchoolDistrict.TheNOVAYouthProgramisfocusedonprovidingormakingavailableservicesforall14oftheWIOA-mandatedyouthserviceelementstoanyeligibleyouthinourtwo-countyservicearea,regardlessofbarriers.Whiletherearemanyotherprogramsavailabletotheat-riskyouthpopulationthroughouttheNOVAarea,thereisalackoforganizationsthatprovidecomprehensiveservices,especiallytoout-of-schoolyouth.Ingeneral,thepartnersthatNOVAworkswithprovideservicestospecializedtargetgroups,suchasfosterorhomelessyouth.NOVAiscontinuouslyworkingtofindwayswecanworkwiththesepartnerprogramstoensurethatWIOA’s14youthprogramelementsareoffered,andideallyintegrated,acrossthetwo-countyarea.

NOVA’sthreeWIOAyouthservicelocationsarewelldistancedfromeachotheracrossthearea.Ournetworkofhighschools,closelylinkedtotheadultschoolsandcommunitycolleges,provideastrongeducationalpathwayforyouth.Counselingcenters,EOPSservices,anddisabilityresourcecentersatthecommunitycollegesprovidespecificsupporttostudentsthroughouttheirstudies.NOVAhasstrongconnectionswiththeGED/diplomaprogramstohelpsupportyouthwhohavenotbeensuccessfulinthemainstreameducationprocesstoearntheirdiplomaandmoveforwardtopost-secondaryeducationand/oremployment.

NOVAservesyouthwhoarenotconnectedtotheeducationalsystemthroughoutreachtotheBillWilsontransitionalhousing/parentingprograms,DepartmentofSocialServicesfosteryouth,CalFreshandcashaidrosters,localshelters,youthcenters,andreferralsfrom/tootherpartneragencieswhoservedisenfranchisedyouth,withthegoalofincreasingtheirconnectiontothecommunityandsupportingthemonapathtowardeconomicself-sufficiency.

Thereareanumberofstrongmentoringprogramsavailableinourarea,andNOVAhascreatedanonlineguidetogivementorstoolstousearoundcareerplanning,jobsearch/retention,andfinancialliteracy.NOVAhasasuccessfulgrantedpartnershipwithLinkedIntosupportyouthemploymentinourcommunity.Overthepasttwoyears,hundredsofyouthhavehadtheopportunityforexposuretotheLinkedInstaffandcampusincludingcareerexploration,

mentoring,andtrainingonpersonalbranding,networking,anddevelopingaprofessionalonlinepresence.Additionally,NOVAhostsaFacebookpageforemployerstopostjobopportunitiesforyouthinourarea.

Therearenumberofqualityservicesinourlocalareaforindividualswithdisabilities.NOVAworkscloselywiththelocalWorkAbilityprogramstosupportyouthwithdisabilitiesintheirtransitionfromhighschooltopost-secondaryeducation,training,and/oremployment.Manyoftheseyouthparticipateinworkexperienceactivitieswhichincludetutoring,jobretentionskills,andexposuretoeducationalandcareeroptionsthroughfieldtripsandguestspeakers.Thecollegeshavestrongdisabilityresourcecenterstosupportthoseatthecommunitycollegeandatourlocalstateuniversity(SJSU).NOVAstaffassistyouthtounderstandalloftheresourcesavailabletothemandtolearntoself-advocatetoobtainthebestaccesstotheseservices.WearealsoconnectedcloselytoDepartmentofRehabilitation,whichprovidescounselingandfinancialsupporttohelpcompleteshort-termtraininguptoafour-yeardegree.Inaddition,weworkwithlocalnon-profitsfocusedonjobplacementincludingProjectHired,Goodwill,andExpandability.

v. DescribehowtheLocalBoardwillcoordinaterelevantsecondaryandpost-secondary

educationprogramsandactivitieswitheducationandworkforcedevelopmentactivitiestocoordinatestrategies,enhanceservices,andavoidduplicationofservices.

NOVA’soverallstrategyrelatedtocoordinationofservicescanbesummarizedbyourphilosophyof“findagapandhelpfillit.”Throughourmanyconnectionswithindustryandeducation,wecanprovidethelinkagestoensuredemand-drivenprograms.OneexampleistheWebDeveloper'sbootcampofferedinpartnershipbetweenSequoiaAdultSchool,JobTrainandCañadaCollege.NOVArecognizedagapinconnectingstudentstoindustry,andintroducedtheprojectorganizerstoaNOVAboardmemberwhohostsatechnicalhumanresourcesgroupandcouldprovidebothindustryinsightsandjobleads.

NOVAparticipatesinanumberofinitiativesandgroupsrelatedtosecondaryandpost-secondaryeducationprogramstoensurecoordinationofstrategiesandavoidduplicationofservices.Theseinclude:

• BayAreaCommunityCollegeConsortium–participationinplanningforregion• MountainView-LosAltosAdultEducation–planning/oversightcommitteeforhealthcare

curriculum• Sunnyvale-CupertinoAdultEducation–curriculumreview,sharedresearchforpotential

programs• SantaClaraAdultEducation–NOVAstaffchairtheSCAEHighTechAdvisoryBoard• SanMateoCountyCommunityCollegeDistrict–recruitmentforIABindustry-focusedtraining• MissionCollege–VTAapprenticeship(discussedpreviously)

Inaddition,severaladulteducationandcollegestaffmembersareactiveinNOVAStakeholders’meetingsandregularlyshareprograminformationwithNOVAstaff.

NOVAactivelyoutreachestocommunitycolleges,universities,andprivatetrainingproviderstoprovidetechnicalassistanceforaddingandupdatingprogramsontheStateEligibleTrainingProviderList(ETPL),aswellascontractingfortrainingservices.NOVAalsosharesitsMyPlanonlinejobsearchresourcetoolandbestpracticesforprovidingcareerassistance.

vi. DescribehowtheLocalBoardwillcoordinateWIOATitleIworkforcedevelopmentactivitieswiththeprovisionoftransportationandotherappropriatesupportiveservicesinthelocalarea.

CoordinationofsupportiveservicesisoneofNOVA’stenprioritystrategies.SupportiveservicesarediscussedthroughoutNOVA’sservice-deliverysystem,beginningwiththefirstappointmentbetweenthejobseekerandcareeradvisor,theinitialneedsdiscussion.Atthismeeting,referralsaremadetono-orlow-costoptionsinthecommunityforimmediateneeds.Supportiveservicesareespeciallycriticaltocustomersenrolledintrainingprogramstoensuretheyhavethesupportneededtoattendandcompletetrainingwhileexperiencingreducedornoincome.

Throughoutallprograms,NOVAprovidesassistancetojobseekersfacingbarrierstoemploymentwithaccessingabroadarrayofancillaryservicesthatwillfacilitatetheircompletionofeducationandtrainingprogramsandjobsearchactivitiesleadingtosuccessfulemployment.Servicesmayincludechildcareanddependentcare,healthcare,transportationvouchers,paymentforbooks,uniformsandcourseequipment,substanceabusetreatment,assistivetechnologyforindividualswithdisabilities,licensingfees,housingassistance,emergencyassistance,financialservices,andcounseling.NOVAcollaborateswithorganizationsthatspecializeintheseservicestosupportsharedcustomers.Examples:• KeepYourHomeCaliforniainformation• AffordableCareActinformation• FocusForwardInitiativewiththeHousingAuthorityoftheCountyofSantaClara• WorkIncentivePlanningandAssistance(WIPA)appointmentsconductedonsitebyCenterfor

IndependenceofIndividualswithDisabilities• DepartmentofRehabilitationreferrals• VTAparatransitinformation• Freeincometaxassistancereferral• MasteringYourMoneyworkshopprovidedbyMoneyManagementInternational

vii. Provideanyplans,assurances,andstrategiesformaximizingcoordination,improvingservice

delivery,andavoidingduplicationofWagner-PeyserAct(29U.S.C.49etseq.)servicesandotherservicesprovidedthroughtheOneStopdeliverysystem.

NOVAhasregularmeetingswithEDDWagner-PeyserstafffocusedonjointcoordinationoftheProMatch(ExperienceUnlimited)programbutalsotodiscussservicedeliveryideasandissues.EDDstaffalsoactivelyparticipateinNOVA’sStakeholders’groupmeetings.NOVAprovidestrainingtoEDDstaffrelativetoNOVA’sMyPlanonlinejobsearchresourcetool.Wagner-PeyserandNOVAstaffcollaboratetodeliverrapidresponseorientationstoimpactedworkers.NOVApartnerswithEDDtojointlyservecustomersenrolledinWIOAandtheTradeAdjustmentAssistance(TAA)program,withNOVAtrainingadvisorsprovidingcasemanagementforthedurationofTAA-fundedtraining.

EDDrecentlyrealigneditsregionalandclusterservicestructuretomatchtheRegionalPlanningUnits.TherealignmentmeansthatnowtheentireNOVALWDAisservedbyasinglecluster;previouslySanMateoCountyandSantaClaraCountywereindifferentclusters.ItwillbeextremelybeneficialforregionalcollaborationtoworkwithasingleEDDmanagementteam.

EDDiscurrentlycollocatedinthesatelliteAJCCatJobTraininMenloParkandcoordinatesworkshopsforUnemploymentInsurancerecipientswithbothJobTrainandCLCPthusensuringthatfullaccesstoallNOVAservicesisavailabletoEDDcustomers.

viii. DescribehowtheLocalBoardwillcoordinateWIOATitleIactivitieswithadulteducationand

literacyactivitiesunderWIOATitleII.ThisdescriptionmustincludehowtheLocalBoardwillcarryoutthereviewoflocalapplicationssubmittedunderTitleIIconsistentwithWIOASections107(d)(11)(A)and(B)(i)andWIOASection232.ThisdescriptionmustalsospecifyhowtheLocalBoardwillcarryoutthereviewofTitleIIgrantapplicationstodeterminewhethersuchapplicationsareconsistentwiththelocalplan,andhowLocalBoardswillmakerecommendationstotheeligibleagencytopromotealignmentwiththelocalplan,asdescribedinWIOASections107(d)(11)(A)and(B)(i)andSection232.

InadditiontotheactivitiesdiscussedinSectionE.v.earlierinthisplan,NOVArefersjobseekersinneedofbasiceducationandliteracytolocaladulteducationproviders.Alljobseekersreceivingindividualizedcareerservicesmayaccesscomputerclassesheldon-siteattheNOVAJobCenterinSunnyvalethroughSunnyvale-CupertinoAdultEducation.SCAEalsoprovideson-siteintermediateESLclasses(seenextsection).SeveraladulteducationprovidersareactivemembersofNOVA’sStakeholders’groupandshareservicestrategies.

WhentheCaliforniaDepartmentofEducationrequestsapplicationsforadulteducationTitleIIeducationandliteracyactivities,NOVAwilldisseminatethoseapplicationstoexpertsonstaffandfromourworkforceboardforreview.Readerswillconsiderhowtheapplicationscomplementthelocalworkforcedevelopmentplan.NOVAwillmakerecommendationstotheapplyingagencytopromotealignmentandconcurrentenrollmentasappropriate.NOVAwillalsoensurethatTitleIIprogramapplicantshavebeengivenaccesstotheNOVAlocalplanastheyaredevelopingtheirapplicationsforfunding.

ix. Localplansaffectingservicesinthecountieslistedbelowmustprovideadescriptionofthe

servicesthatwillbeprovidedtolimitedEnglishproficientindividuals.Theseservicesbeshouldspecificallydetailedinanysectionsofthelocalplanthatdealwiththeprovisionofservicestoindividualswithbasicskillschallenges.Localplansmustspecifyhowbasicskillsprogramsinthelocalareawillserveindividualsfromthesecommunities.CountiesthattriggerthisrequirementincludeImperial,Monterey,SanBenito,LosAngeles,Tulare,Merced,SantaClara,Madera,Fresno,Orange,SanJoaquin,SanMateo,SantaBarbara,Kern,Kings,Alameda,SanFrancisco,Napa,Stanislaus,SanBernardino,Ventura,Riverside,SanDiego,Yolo,Sutter,ContraCosta,andSacramento.

AsNOVAservesjobseekersinbothSantaClaraandSanMateocounties,wearecommittingtoaddressingtheneedtoensureservicesareprovidedtothosewithlimitedEnglishlanguageskills.InnorthernSantaClaraCounty,NOVAcoordinateswithlocaleducationproviderstomakereferrals,dependingonthejobseeker’slevelofproficiency.Inresponsetocustomerneed,weofferanESLclassattheintermediate/advancedlevelon-siteattheNOVAJobCentertwiceaweek.PartoftheclassincludesanoverviewofCenterservices,andattendeeshavepriorityaccesstoNOVAorientationandenrollment.NOVAserviceproviderJobTrain,locatedinMenloParkinSanMateoCounty,hason-siteeveningESLclassesandprovidesanIntroductiontoComputersclassforSpanishspeakers.JobTrainhasstaffbilingualinSpanish/EnglishandassistSpanish-speakerswithquestionsregardingservicesandresources.Onechallengeinourregionisundocumentedworkers.WhileNOVAisunabletoservethosewhoareineligibleforWIOAservices,weprovide

referralstoresourcesthatmaynothavethisconstraint,includingJobTrainandouradulteducationpartners.

NOVAparticipatesinaninitiativeknownasALLIES.ALLIESisacoalitionofESLeducatorsandcommunitypartnersservingthetwo-countySiliconValleyregion.Itsmissionistosupportstudentsuccessthroughinnovativeapproachestocollaborationthatbuildpathwaysbetweenadultschoolsandcommunitycolleges.TheSiliconValleyCommunityFoundationcatalyzedthecreationofALLIESandcontinuestoprovidefunding.ALLIEScoreparticipantsareESLprovidersfromtheadultschools,communitycolleges,andcommunitygroups,includingWDBs.

OneofALLIESmostimportantactivitieshasbeentocoordinatetheESLProviders’Network(EPN).TheEPNisacoalitionofESLprovidersfromSanMateoandSantaClaracounties.TheEPNmeetstogethertwiceayeartosharebestpracticesanddiscussfuturedirectionsfortheoverallALLIESeffort.Localpartnerscollaboratebetweensessionsonspecificpartnershipinitiatives.TheCWIBisindiscussionwithNOVAtoworkwithALLIESonapilotESLprojectwithStanfordUniversity.

NOVAiscollaboratingwithUpwardlyGlobaltoaddresstheissueoftheforeignbornpopulationinCaliforniawhoearnedtheirdegreesabroadbutareinlow-skilljobsorunemployed.Theprevalenceofunderutilizedskilledworkers–inaregionaleconomywithhighdemandforknowledgeworkers–isanopportunityforstrengtheningtheCaliforniaworkforcesystem.ThroughaWorkforceAcceleratorFundgrant,NOVAandUpwardlyGlobalarepilotingaprojecttoacceleratetheemploymentofimmigrantprofessionalsanddislocatedworkersbyeffectiveandautomatedassessmentofexistingskillsets,improvedjobmatchingandremedyingofskillsgapsthroughup-skillingrecommendations.

F. Administration—ManagingtheWorkoftheLocalBoard

i. IdentifytheentityresponsibleforthedisbursalofgrantfundsdescribedinWIOASection107(d)(12)(B)(i)(III),asdeterminedbythechiefelectedofficialortheGovernorunderWIOASection107(d)(12)(B)(i).

TheentityresponsiblefordisbursingNOVA’sgrantfundsisitsadministrativeandfinancialentity,theCityofSunnyvale.UnderaJointPowersAgreement,theCityofSunnyvaleisdesignatedastheNorthValleyWorkforceDevelopmentAgency,referredtoastheJointPowersAgency,thejurisdictionofwhichistheCitiesofCupertino,LosAltos,Milpitas,MountainView,PaloAlto,SantaClara,andSunnyvale,andtheCountyofSanMateo.TheJointPowersAgencyisadministeredsolelybytheCityCounciloftheCityofSunnyvale,whichhastheauthoritytoreceiveandexpendfunds.

ii. Describethecompetitiveprocessthatwillbeusedtoawardthesub-grantsandcontractsfor

WIOATitleIactivities.

NOVAfollowslocal,state,andfederalregulationsgoverningitsprocurementofemploymentandtrainingactivities,services,andprograms,includingtheselectionofserviceproviderswhenappropriate.Allprocurementsareconductedthroughanopenandcompetitiveprocessandaredocumentedwiththerationaleforthemethodofprocurement,selectionofcontracttype,contractorselectionorrejection,andthebasisforthecontracttype.TheCityofSunnyvalehasthe

authoritytoenterintosub-grants,contracts,andothernecessaryagreements.NOVAintendstorequestproposalsforWIOAservicestobeprovidedinSanMateoCountyandalsoproposestocontinuetodelivercareerservicesattheNOVAJobCenterinSunnyvale.

InaccordancewithWSDD153,NOVAwillprocureaone-stopoperatorthroughacompetitiveprocurementprocess.TheroleoftheAJCCOperatorislimitedtocoordinatingtheservicedeliveryofrequiredAJCCpartnersandserviceprovidersand/orensuringtheimplementationofpartnerresponsibilitiesandcontributionsagreeduponintheMemorandumsofUnderstanding.TheNOVAOne-StopOperatorfunctionwillbelimitedtocoordinatingactivitiesfortheone-stoppartnersbyhostingstakeholdermeetingsfourtimesayear.Theselectedoperatorwillhelpprepareagendas,facilitatemeetings,assistthegroupinestablishingannualgoals,andprovideareportonmeetingoutcomesandagreements.

G. PerformanceGoals

i. TheLocalPlanshoulddescribethelevelsofperformancenegotiatedwiththeGovernorandchiefelectedofficialconsistentwithWIOASection116(c),tobeusedtomeasuretheperformanceofthelocalareaandtobeusedbytheLocalBoardformeasuringtheperformanceofthelocalfiscalagent(whereappropriate),eligibleprovidersunderWIOATitleIsubtitleB,andtheAJCCdeliverysysteminthelocalarea.

ThefollowingperformancegoalshavebeennegotiatedandapprovedfortheNOVAlocalareaandwillbeusedtomeasureperformanceoftheAJCCdeliverysystemandserviceproviders:

H. High-PerformanceBoardEffort

i. IdentifyhowtheLocalBoardwillcomplywithstate-issuedAJCCpoliciesspecifiedinthefollowingpolicydirectives.

Indicator AdultDislocatedWorker Youth

PY2016-17

EmploymentRate2ndQuarterafterExit 59.50% 66.20% 62.40%

EmploymentRate4thQuarterafterExit 58.33% 61.50% 64.20%

MedianEarnings2ndQuarterafterExit $6,787 $11,803 baseline

CredentialAttainmentwithin4QuartersafterExit 52.90% 60.00% 50.00%

PY2017-18

EmploymentRate2ndQuarterafterExit 59.50% 66.20% 62.40%

EmploymentRate4thQuarterafterExit 58.30% 61.50% 64.20%

MedianEarnings2ndQuarterafterExit $6,787 $11,803 baseline

CredentialAttainmentwithin4QuartersafterExit 55.90% 60.00% 52.00%

WSD15-14-WIOAAdultProgramPriorityofService

AsstatedinWIOASection134(c)(3)(E),withrespecttoindividualizedcareerservicesandtrainingservicesfundedwithWIOAadultfunds,priorityofservicemustbegiventorecipientsofpublicassistance,otherlow-incomeindividuals,orindividualswhoarebasicskillsdeficient.Priorityofservicestatusisestablishedatthetimeofeligibilitydeterminationanddoesnotchangeduringtheperiodofparticipation.Prioritydoesnotapplytothedislocatedworkerpopulation.

TheWIOAadultfundingpriorityofservicedoesnotaffectornegatethepriorityofserviceprovidedtoveteransandeligiblespouses.Veteransandeligiblespousescontinuetoreceivepriorityofserviceamongalleligibleindividuals;however,theymustmeetNOVA’sVeteran’sPriorityofServicecriteria.Thus,foradultservices,theprogram’seligibilitydeterminationmustbemadefirst,andthenveteran’spriorityapplied.

TheNOVAWDBhasapprovedanadultpriorityofservicepolicyandproceduresincompliancewithWSD15-14.PriorityofserviceforadultsmeetingeligibilityundertheprioritycategoriesisimplementedattheNOVAJobCentersinthefollowingmanner:

(a)Whenrequestingadvisingappointmentsoradvicelinecalls,eligibleadultprioritycustomersareservedfirst.

(b)Whencheckinginforjobsearchworkshops,eligibleadultprioritycustomersareservedfirst.

(c)Accesstoonlineclassregistrationsystemisprovidedtoeligibleadultprioritycustomersthreehoursbeforeallotherregisteredmembers.

(d)Eligibleadultprioritycustomershopingtoobtainseatsincomputerandcommunicationclasses(individualizedservices)whenseatsareunfilledbythosewhopre-registered,aregivenpriorityoverallothercustomers.

EligibleadultprioritycustomershavepriorityforNOVA-fundedtrainingoverallotherregisteredindividuals.

WSD15-12-WIOAMemorandumsofUnderstandingPhaseI

ForPhaseI,theNOVAWDBworkedwithalloftherequiredpartnersinourLocalAreatodevelopanagreementregardingtheoperationsofthelocalOne-Stopsystemasitrelatestosharedservicesandcustomers.PhaseIoftheMOUwascompletedandsignedbyeachpartnerbythedeadlineofJune30,2016.

WSD16-09–WIOAPhaseIIMemorandumsofUnderstanding

ForPhaseII,NOVAwillreachanagreementrelativetosharedinfrastructurecostsamongtheAJCCcomprehensiveco-locatedpartnersandwillsubmitconsolidatedbudgetsforapplicablecareerservicesfromallrequiredpartnersbythedeadlineofJune30,2017.AllAJCCpartnerswhosignedourPhaseIMOUwillsignthePhaseIIagreements,includingassurancefromnon-co-locatedpartnersthattheyagreetopaytheirproportionalshareofinfrastructurecostsassoonassufficientdataisavailabletomakesuchadetermination.

I. TrainingActivities

i. ThelocalplanshoulddescribehowtrainingservicesoutlinedinWIOASection134willbeprovidedthroughtheuseofindividualtrainingaccounts.Ifcontractsfortrainingserviceswillbeused,thelocalplanmustincludehowtheuseofsuchcontractswillbecoordinatedwiththeuseofindividualtrainingaccounts,andhowtheLocalBoardwillensureinformedcustomerchoiceintheselectionoftrainingprogramsregardlessofhowthetrainingservicesaretobeprovided.

ITAswillbeissuedtoeligibleadultanddislocatedworkerswhohavebeenassessedanddeterminedtohavespecificskill-relatedbarrierstoemployment.ITAswillbeusedtoobtainoccupationalskillstrainingleadingtoadegree,certificate,oremployerrecognizedskillcertification.Thecustomermusthavetheskills/qualificationsnecessarytocompletetheselectedprogram.Thisdeterminationoccursthroughacomprehensiveassessmentandcareerexplorationprocess.

ThetrainingwillonlybeprovidedbyproviderswhoareontheStateEligibleTrainingProviderList.(Exceptionstothismayoccurwherespecialgrantfundingallowsforflexibility.)NOVA’scareeradvisorwillhelpguidethecustomertothetrainingprogramsthatmeetlocallabormarketdemandsorthemarketdemandsintheregionalareatowhichacustomeriswillingtorelocate.Thecareeradvisorwillprovidecustomerswithabroadarrayofavailableprograminformationandperformancestatisticsconcerningtheeligibletrainingproviders.Thecustomer,inconsultationwiththecareeradvisor,willusethisinformationinadditiontoonsitevisitstomultipletrainingvendors,whenpossible,tomakeaninformeddecisionastowhichtrainingprovidercanbestmeethis/herskillandlearningneeds.

ThiscomprehensiveprocessensuresthatNOVAinvestmentintrainingistiedtocurrentdemandskillsandoccupations.Currentlytoptrainingareasinclude:• 48%IT/Engineering• 17%ProjectManagement• 13%Admin/Finance• 8%Medical/Scientific• 7%SoftwareQualityAssurance• 7%Other:TruckDriving,HRManagement,WebDesign

J. PublicTransparency,Accessibility&Inclusivity

i. TheLocalplanshoulddescribetheprocessusedbytheLocalBoard,consistentwithWIOA108(d),toprovidea30-daypubliccommentperiodpriortosubmissionoftheplan.InformationshouldspecifyhowLocalBoardscompliedwithphysicalandprogrammaticaccessibilityrequirementforindividualswithdisabilities.ThissectionshoulddescribelocaloutreacheffortsmadetoincludestakeholdersandCBOsrepresentingtheindividualsfromtargetpopulationscharacteristicofthedemographyoftheregion,includingthosegroupswhohaveexperienceservingorworkingwithhigh-needandhistoricallydisadvantagedcommunitiessuchasfarmworkers,ex-offenders,thosewhoarelimitedEnglishproficient,outofschooland/ordisconnectedandfosteryouth(includingformerfosteryouth).Thisdescriptionshouldnotehowandwhichgroups(byname)werecontactedandinvitedtoparticipateinbothplanningeffortsandthepubliccommentprocess.

Aspartoftheplanningprocess,inAugust2016NOVAsolicitedinputregardingtheproposedprioritystrategiesfrom65individualsandorganizationsrepresentingallrequiredpartners,serviceproviders,smallbusinessdevelopmentcenters,localbusinessassociations,communityorganizations,andlegislators.Stakeholderscontactedincludedthoserepresentingtargetpopulationsthatarecharacteristicoftheregionandthoseworkingwithhigh-needordisadvantagedcommunities.Inputwasthenincorporatedintothestrategies,whichwereapprovedbytheNOVAWDBatitsSeptember28,2016meeting.Thestrategiesbecamethebasisofthelocalplan.

NOVAsentthedraftlocalplantoallstakeholderswhoparticipatedinthestrategydevelopmentprocess(seeAppendixCforafulllistofthosecontacted)andalsosoughtpubliccommentthroughthefollowingmeans:

• AdvertisementintheSanJoseMercuryNews–dailynewspaperofgeneralcirculationinSiliconValley

• PostingontheNOVAwebsite–www.novaworks.org• E-mailtocurrentJobSeekerCentercustomers• DistributionthroughNOVAsocialmediasitesincludingFacebook,Twitter,andLinkedIn,and

severalLinkedInworkforce-andtraining-relatedgroups

Uponrequest,accommodationsweremadetoensurerepresentationfromindividualswithlanguageneedsandwithdisabilities.

K. CommonIntake&CaseManagement

i. DescribehowLocalBoardscurrentlyhandleintakeandcasemanagementandwhethertheirexistingapproachallowsforthetrackingofco-enrolledindividualsacrossWIOAcoreprogramsandotherprogramspartytotheStatePlan.

Initially,alljobseekersattendtheintroductory“PowerUpYourJobSearch”workshop,whichincludesanoverviewofthejob-searchprocessandtheservicesavailableattheNOVAJobCenter,aswellasinitial,individualizeddevelopmentofajob-searchplanthatwillbereferencedandmodifiedthroughoutthedurationoftheindividual’sinvolvementwithNOVA.Registrationiscompletedaspartoftheorientationwithassistancefromaregistrationspecialistwhocollectsappropriatedocumentationforenrollingcustomersintoprogramsforwhichtheyareeligible,includingWIOAadultanddislocatedworkergrants,Wagner-Peyser,andTAA.

Followingorientationandcompletionoftheregistrationprocess,customersmeetwithacareeradvisorforareviewoftheirjobplanandanin-depthdiscussionofneedsandgoals.Theadvisorandcustomerworktogethertorefinethejob-searchplanandbegintheprocessofidentifyingrecommendedservicestoassistthemtowardre-employmentandtheirpersonalcareergoals.Jobseekersthenmeetwithacareeradvisorasoftenastheydeemnecessary.Thiscustomized,intensiveinteractionallowsjobseekerstocontinuetorefinetheirjobplanastheirsituationandgoalsdemand.Staffprovidessupportandencouragement,aswellasrelevantinformationtohelpmovetheindividualforward.Thispersonalizedattentionandthedirectionprovidedbytheseface-to-facemeetingsiscriticalforasuccessfuljobsearch.

Atanypointintheprocess,acareeradvisormayreferacustomertoapartnerorganizationfor

servicesanddiscusscoordinationofserviceswiththatorganization.Cross-referralsandco-enrollmentsarenotedinthecasenotestoassistincoordinatingservicestosharedcustomers.NOVAstandsreadytoimplementwhatevertrackingmechanismstheStatedevelopsforco-enrollment.

L. RegionalPlanPortions&Attachments

i. Identifytheportionsofthelocalplanthatarebeinghandledinthenarrativecontentoftheregionalplan.

Theregionalplannarrativeincludestheregionallabormarket,economic,andbackgroundanalysesrequiredinlocalplanningefforts.Italsoincludesadescriptionofcareerpathwaysintheregionandrecommendationsforfurtheractiononthepathwaystomeetregionalindustryneeds.TheregionalplanaddressesthefederalA-Hrequirements.