Q1 Which of the following best describes your PRIMARY ... · 73.14% 14.88% 2.89% 5.79% 1.24% 2.07% Q13 What is the primary way you differentiate your company and services to win business/contracts

47.58%

52.42%

0.00%

0.00%

0.00%

Q1 Which of the following best describes your PRIMARY business?

: 0

TOTAL

Restoration/Remediation...

Full ServiceRestoration ...

General/Specialty Contracto...

Carpet/FloorCleaning...

Other, pleasespecify

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ANSWER CHOICES RESPONSES

Restoration/Remediation Contractor

Full Service Restoration & Cleaning Contractor

General/Specialty Contractor (Builder, Remodeler, etc.)

Carpet/Floor Cleaning Contractor

Other, please specify

1 / 78

2019 Cleanfax Restoration Survey

74.35%

15.99%

2.97%

1.12%

1.12%

4.46%

Q2 What is your role in the business?

TOTAL

Corporatemanagement...

Generalmanagement/S...

Project manager

Technician

Sales


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Corporate management (includes owner)

General management/Supervisor

Project manager

Technician

Sales


2 / 78


9.29%

5.58%

5.95%

11.52%

23.79%

21.56%

11.52%

10.78%

0.00%

Q3 How many years has the business been under current ownership?

TOTAL

Less than 2years

2-3 years

4-5 years

6-10 years

11-20 years

21-30 years

31-40 years

More than 40years

Not sure

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Less than 2 years

2-3 years

4-5 years

6-10 years

11-20 years

21-30 years

31-40 years

More than 40 years

Not sure

3 / 78


1.12%

18.22%

47.58%

2.97%

6.32%

21.93%

1.86%

Q4 What type of organization is the business?

TOTAL

Publicly-heldcorporation

Privately-heldcorporation

S Corporation

Partnership

SoleProprietorship

LimitedLiability...

Other (pleasespecify)

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Publicly-held corporation

Privately-held corporation

S Corporation

Partnership

Sole Proprietorship

Limited Liability Corporation (LLC)

Other (please specify)

4 / 78


17.83%

32.17%

24.42%

20.54%

1.94%

3.10%

Q5 In which geographical region is your business based?

TOTAL

Northeast(ME/NH/VT/CT...

South(TX/OK/NC/SC...

Midwest(OH/IN/IL/MI...

West(NM/AZ/CO/UT...

Canada


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Northeast (ME/NH/VT/CT/MA/RI/NY/PA/NJ/DE/MD)

South (TX/OK/NC/SC/GA/FL/TN/AL/MS/AR/LA/KY/WV/VA/DC)

Midwest (OH/IN/IL/MI/WI/MN/ND/SD/IA/NE/KS/MO)

West (NM/AZ/CO/UT/WY/MT/ID/WA/OR/NV/CA/AK/HI)

Canada


5 / 78


42.25%

56.59%

1.16%

Q6 Do you travel outside your local service area to perform large-scale disaster restoration?

TOTAL

Yes

No

N/A

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

N/A

6 / 78


5.81%

8.91%

6.20%

5.04%

2.71%

17.44%

36.82%

17.05%

Q7 What were the approximate start-up costs for your restoration/remediation business (or for this portion of your broader

business)?

TOTAL

Less than$10,000

$10,000 to$19,999

$20,000 to$29,999

$30,000 to$39,999

$40,000 to$49,999

$50,000 to$99,999

$100,000 ormore

Not sure/notapplicable

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Less than $10,000

$10,000 to $19,999

$20,000 to $29,999

$30,000 to $39,999

$40,000 to $49,999

$50,000 to $99,999

$100,000 or more

Not sure/not applicable

7 / 78


34.50%

65.50%

Q8 Is your restoration company part of a franchise system?

TOTAL

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

8 / 78


48.45%

43.80%

5.43%

2.33%

Q9 Does your restoration company participate in a third partyadministration (TPA) program?

TOTAL

Yes

No

Not sure

N/A

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

Not sure

N/A

9 / 78


35.12%

11.98%

2.89%

2.48%

6.20%

41.32%

Q10 If part of a TPA program, how much of your business is involved with TPA work?

TOTAL

0-25 percent

26-50 percent

51-75 percent

76-100 percent

Not sure

N/A

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


0-25 percent

26-50 percent

51-75 percent

76-100 percent

Not sure

N/A

10 / 78


35.66%

18.99%

25.19%

7.36%

12.79%

Q11 Which season is typically your busiest?

TOTAL

Winter

Spring

Summer

Fall

Not sure

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Winter

Spring

Summer

Fall

Not sure

11 / 78


1.65%

3.72%

5.79%

5.79%

6.61%

7.02%

9.09%

13.64%

16.53%

30.17%

Q12 What percentage of your total revenue is associated with restoration/remediation services?

TOTAL

0% - 10%

11% - 20%

21% - 30%

31% - 40%

41% - 50%

51% - 60%

61% - 70%

71% - 80%

81% - 90%

91% - 100%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


0% - 10%

11% - 20%

21% - 30%

31% - 40%

41% - 50%

51% - 60%

61% - 70%

71% - 80%

81% - 90%

91% - 100%

12 / 78


73.14%

14.88%

2.89%

5.79%

1.24%

2.07%

Q13 What is the primary way you differentiate your company and services to win business/contracts

TOTAL

Companyexperience/r...

One-stop Shop(Single sour...

Industry-recognized...

Value-addedservices

Low-costprovider


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Company experience/reputation

One-stop Shop (Single source service provider)

Industry-recognized certifications

Value-added services

Low-cost provider


13 / 78


1.24%

21.07%

25.62%

23.97%

7.85%

5.79%

4.55%

3.31%

Q14 What percentage of your restoration/remediation business is RESIDENTIAL vs. COMMERCIAL? Select the option that best represents

your business.

100%Residential ...

90%Residential ...

80%Residential ...

70%Residential ...

60%Residential ...

50%Residential ...

40%Residential ...

30%Residential ...

20%Residential ...

10%Residential ...

0% Residential- 100%...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


100% Residential - 0% Commercial








14 / 78


2.89%

2.48%

1.24%

TOTAL




15 / 78


Q15 Rate the importance of the following issues as they pertain to your business. Please answer each option.

Recruiting andretaining...

Cash flowchallenges

Competing withpreferred...

Increasingcosts of doi...

16 / 78


Differentiatingyour company

Maintainingmargins and...

Competing withlow-priced...

Dealing withstate and...

17 / 78


86.78% 8.68% 3.31% 0.41% 0.83%1.20

56.90% 24.69% 12.55% 4.18% 1.67%1.69

24.38% 30.58% 24.38% 11.57% 9.09%2.50

39.58% 41.67% 14.17% 3.75% 0.83%1.85

63.75% 24.17% 10.42% 1.67% 0.00%1.50

70.95% 23.24% 4.56% 0.41% 0.83%1.37

16.18% 19.50% 21.99% 25.73% 16.60%3.07

28.10% 28.93% 29.34% 11.16% 2.48%2.31

Very Important Somewhat Important Neutral Less Important

Not Important

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

VERYIMPORTANT

SOMEWHATIMPORTANT

NEUTRAL LESSIMPORTANT

NOTIMPORTANT

WEIGHTEDAVERAGE

Recruiting and retainingquality staff

Cash flow challenges

Competing with preferredvendor programs

Increasing costs of doingbusiness

Differentiating yourcompany

Maintaining margins andprofitability

Competing with low-pricedcompanies

Dealing with state andfederal regulations

18 / 78


Q16 Which of the following restoration/remediation services do you provide, and which do you subcontract out? Please answer each

option.

Water damagerestoration

Fire/Smokedamage...

Moldremediation/...

Contentsrestoration

Wind damage(i.e., exter...

19 / 78


Currently offer Subcontract Considering adding N/A

Biohazard/Trauma cleanup

Pack-out/Move-out

Sewageremediation

Reconstruction/Remodeling

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

CURRENTLYOFFER

SUBCONTRACT CONSIDERINGADDING

N/A WEIGHTEDAVERAGE

20 / 78


97.07% 0.84% 0.84% 1.26%3.96

85.77% 5.44% 2.51% 6.28%3.83

88.70% 5.02% 2.51% 3.77%3.86

67.66% 21.28% 3.83% 7.23%3.64

39.66% 34.91% 3.02% 22.41%3.37

59.32% 9.75% 11.86% 19.07%3.47

68.22% 21.19% 2.12% 8.47%3.66

86.97% 4.20% 2.52% 6.30%3.84

51.28% 33.76% 4.70% 10.26%3.47

Water damage restoration

Fire/Smoke damagerestoration

Mold remediation/abatement

Contents restoration

Wind damage (i.e., exteriorrepairs)


Pack-out/Move-out

Sewage remediation


21 / 78


61.30%

1.74%

13.91%

2.61%

7.83%

4.35%

2.61%

0.43%

2.17%

3.04%

Q17 Which service is the most profitable for your company? (Choose only one)

TOTAL

Water damagerestoration

Fire/Smokedamage...

Moldremediation/...

Contentsrestoration


Sewageremediation


Wind damage(i.e., exter...

Pack-out/Move-out


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Water damage restoration

Fire/Smoke damage restoration

Mold remediation/abatement

Contents restoration


Sewage remediation


Wind damage (i.e., exterior repairs)

Pack-out/Move-out


22 / 78


Q18 Which of the following related services do you provide in addition to your restoration/ remediation services? Please answer each option.

Reconstruction/Remodeling/r...

Environmental- Lead/Asbes...

Documentrestoration

Concretepolishing/Ma...

23 / 78


Painting

HVAC/Ductcleaning

Carpet/Rugcleaning

HardSurface/Ston...

24 / 78


44.29% 27.40% 0.91% 7.31% 20.09%2.68

14.61% 40.18% 2.28% 7.31% 35.62%1.91

16.59% 42.40% 0.92% 7.37% 32.72%2.03

7.87% 31.02% 1.85% 7.87% 51.39%1.36

42.53% 34.39% 0.00% 3.17% 19.91%2.76

37.95% 37.95% 0.89% 8.04% 15.18%2.75

69.20% 18.30% 1.34% 4.02% 7.14%3.38

39.73% 27.40% 1.37% 6.39% 25.11%2.50

25.70% 20.09% 0.93% 9.35% 43.93%1.74

Currently Offer Subcontract Adding soon Considering N/A

Janitorial/Commercial cleaning

Other

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

CURRENTLYOFFER

SUBCONTRACT ADDINGSOON

CONSIDERING N/A WEIGHTEDAVERAGE

Reconstruction/Remodeling/roofing

Environmental - Lead/Asbestosabatement

Document restoration

Concrete polishing/Maintenance

Painting

HVAC/Duct cleaning

Carpet/Rug cleaning

Hard Surface/Stonecare/maintenance

Janitorial/Commercial cleaning

25 / 78


16.00% 2.00% 1.00% 6.00% 75.00%0.78

Other

26 / 78


81.28%

10.05%

38.81%

7.31%

13.24%

19.63%

6.85%

Q19 What pricing method(s do you use for restoration/remediation?(Choose all that apply)

Xactimate

Simbility

Pricing perman hour

Referencemanual (Blue...

Prevailingrate in area

Per-foot orper-item...


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Xactimate

Simbility

Pricing per man hour

Reference manual (Blue Book) pricing

Prevailing rate in area

Per-foot or per-item pricing


27 / 78


Q20 Tell us approximately what you charge, per hour, for handling the situations listed below. (Please round your answers to the nearest whole

dollar amount, and leave boxes blank for services you subcontract or don't provide.)

28 / 78


77.42%

60.83%

22.58%

59.91%

35.48%

0.92%

Q21 Which of the following documents do you utilize in your restoration business? (Choose all that apply)

Workauthorizations

Work contracts

Assignment ofbenefits

Direction topay

All

None

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Work authorizations

Work contracts

Assignment of benefits

Direction to pay

All

None

29 / 78


64.06%

35.94%

Q22 Have you had to use liens in your business?

TOTAL

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

30 / 78


72.81%

24.42%

2.76%

Q23 Have you had your contracts reviewed by an attorney who practices insurance law?

TOTAL

Yes

No

N/A

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

N/A

31 / 78


6.91%

44.70%

33.18%

12.90%

2.30%

Q24 What is your average wait time for payment on insurance work?

TOTAL

1 to 2 weeks

3 to 5 weeks

6 to 8 weeks

More than 8weeks

Not applicable

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


1 to 2 weeks

3 to 5 weeks

6 to 8 weeks

More than 8 weeks

Not applicable

32 / 78


61.29%

38.71%

Q25 Would you be willing to pay a fee in order to receive faster payment?

TOTAL

No

Yes

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


No

Yes

33 / 78


8

Q26 What percentage would you be willing to pay for faster payment?

0 1 2 3 4 5 6 7 8 9 10

AVERAGE NUMBER

34 / 78


98.12%

79.34%

Q27 Which of the following marketing/ sales methods are used to generate and retain customer leads for your restoration/ remediation

business? (Choose all that apply)

Referrals

Adjusters/Insurance agent...

Outside salesrep(s)

Networking(association...

Lead service

Social media

Electronicmedia (websi...

Referral sites(Yelp, Angie...

YellowPages/Newspa...

Telemarketing

Customernewsletter

Radio ads

TV ads

Direct mailpromotions


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Referrals

Adjusters/Insurance agent relations

35 / 78


46.48%

71.36%

25.82%

71.36%

59.62%

32.86%

25.82%

1.88%

12.68%

13.15%

8.92%

18.78%

5.63%

Outside sales rep(s

Networking (associations, chambers, etc.

Lead service

Social media

Electronic media (website, email, AdWords

Referral sites (Yelp, Angie's List

Yellow Pages/Newspaper ads

Telemarketing

Customer newsletter

Radio ads

TV ads

Direct mail promotions


36 / 78


89.67%

47.89%

34.74%

2.82%

2.35%

3.76%

3.76%

Q28 How do you source leads (homeowners that are the right customers for your services?

Word of mouth

Digitalmarketing

In-boundwebsite

Lead listpurchasing

Telemarketing

Other


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

RESPONSESANSWER CHOICES

Word of mouth

Digital marketing

In-bound website

Lead list purchasing

Telemarketing

Other


37 / 78


14.55%

85.45%

Q29 Do you verify property details, characteristics, etc. before you take on a job/project?

TOTAL

No

Yes

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


No

Yes

38 / 78


67.15%

83.57%

14.01%

26.09%

10.63%

4.35%

Q30 Which background checks do you use during the hiring process?(Choose all that apply)

Drug screening

Criminal record

Credit report

E-Verify

None


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Drug screening

Criminal record

Credit report

E-Verify

None


39 / 78


35.75%

Q31 How many full-time equivalent (FTE) employees does your companyemploy?

Answered: 207 Skipped: 62

1-5

6-10

11-15

16-20

21-25

26-30

31-35

36-40

41-45

46-50

51-60

61-70

71-80

81-90

90-99

More than 100

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


1-5

40 / 78


15.94%

9.18%

7.73%

5.31%

5.31%

3.86%

0.97%

2.42%

2.42%

2.90%

0.48%

1.45%

0.97%

0.97%

4.35%

TOTAL

6-10

11-15

16-20

21-25

26-30

31-35

36-40

41-45

46-50

51-60

61-70

71-80

81-90

90-99

More than 100

41 / 78


2.90%

12.08%

26.57%

38.16%

7.73%

4.35%

8.21%

Q32 What STARTING hourly wage do you pay a restoration/remediation technician (0-1 year of employment)?

TOTAL

Less Than$10.00/hr.

$10.00 - $11.99

$12.00-$13.99

$14.00-$15.99

$16.00-$17.99

$18.00-$19.99

More Than$20.00/hr.

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Less Than $10.00/hr.

$10.00 - $11.99

$12.00-$13.99

$14.00-$15.99

$16.00-$17.99

$18.00-$19.99

More Than $20.00/hr.

42 / 78


3.86%

39.61%

39.13%

6.28%

8.70%

2.42%

Q33 What is the average tenure of your restoration/remediation technician?

TOTAL

Less than oneyear

1-3 years

4-7 years

8-10 years

More than 10years

N/A

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Less than one year

1-3 years

4-7 years

8-10 years

More than 10 years

N/A

43 / 78


9.66%

35.27%

23.67%

14.98%

13.04%

3.38%

Q34 What AVERAGE hourly wage do you pay a restoration/remediation technician (more than 1 year of employment)?

TOTAL

Less than$15.00/hr.

$15.00-$16.99

$17.00-$18.99

$19.00-$20.99

$21.00-$24.99

More than$25/hr.

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Less than $15.00/hr.

$15.00-$16.99

$17.00-$18.99

$19.00-$20.99

$21.00-$24.99

More than $25/hr.

44 / 78


85.02%

57.49%

44.93%

72.46%

24.64%

17.39%

20.77%

75.36%

15.46%

10.63%

Q35 Which of the following benefits do you provide your full-time employees? (Choose all that apply)

Vacation time

Sick days

Healthinsurance

Paid holidays

Dentalinsurance

Disabilityinsurance

Life insurance

Company uniform

Maternity/Paternity leave


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Vacation time

Sick days

Health insurance

Paid holidays

Dental insurance

Disability insurance

Life insurance

Company uniform

Maternity/Paternity leave


45 / 78


51.94%

16.02%

9.71%

6.31%

1.94%

5.34%

8.74%

Q36 What is your ANNUAL employee turnover rate? Average monthly employees ÷ employee departuresEx: 20 (average monthly employees ÷

5 (departures) = .25 (25%)

TOTAL

Under 10%

11-20%

21-29%

30-39%

40-49%

50% or more

N/A

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Under 10%

11-20%

21-29%

30-39%

40-49%

50% or more

N/A

46 / 78


18.27%

15.23%

14.72%

27.41%

24.37%

Q37 What percentage of your employees have formal training in the restoration/ remediation portion of your business? (Select the closest

percentage)

TOTAL

0-24%

25-49%

50-74%

75-99%

100%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


0-24%

25-49%

50-74%

75-99%

100%

47 / 78


94.42%

5.58%

Q38 Are you or any of your employees personally certified inrestoration/remediation by an industry certifying association?

TOTAL

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

48 / 78


60.91%

61.42%

Q39 Which of the following restoration/remediation courses did you or your employees participate in this past year? (Choose all that apply)

(AMRT) AppliedMicrobial...

(FSRT) Fireand Smoke...

(WRT) WaterDamage...

(ASD) AppliedStructural...

(CDS)Commercial...

BMT: BuildingMoisture...

OCT: OdorControl...

MRS: MoldRemoval...

TCST: Traumaand Crime Sc...

CR: CertifiedRestorer

WLS: WaterLoss Specialist

CLS: ContentsLoss Specialist

CMP: CertifiedMold...

N/A


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


(AMRT) Applied Microbial Remediation Technician

(FSRT) Fire and Smoke Restoration Technician

49 / 78


82.23%

61.93%

21.32%

7.11%

52.79%

34.01%

25.38%

10.15%

15.23%

11.17%

14.21%

9.14%

6.09%

(WRT Water Damage Restoration Technician

(ASD Applied Structural Drying Technician

(CDS Commercial Drying Specialist

BMT: Building Moisture Thermography

OCT: Odor Control Technician

MRS: Mold Removal Specialist

TCST: Trauma and Crime Scene Technician

CR: Certified Restorer

WLS: Water Loss Specialist

CLS: Contents Loss Specialist

CMP: Certified Mold Professional

N/A


50 / 78


84.10%

9.23%

4.62%

2.05%

Q40 Which of the following is your preferred drying method?

TOTAL

LGRdehumidifica...

Dessicantdehumidifica...

Direct heat


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


LGR dehumidification

Dessicant dehumidification

Direct heat


51 / 78


61.03%

61.54%

84.10%

76.41%

66.15%

4.62%

Q41 Which odor control techniques do you offer? (Choose all that apply)

Chemicalcontrol

Airspacefogging

Air scrubbing

Ozonegeneration

Hydroxylgeneration


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Chemical control

Airspace fogging

Air scrubbing

Ozone generation

Hydroxyl generation


52 / 78


97.44%

60.51%

92.82%

31.79%

76.41%

Q42 Which of the following equipment do you utilize in your restoration business? (Choose all that apply)

Air movers

Dessicantdehumidifier...

LGRdehumidifier...

Commercialdehumidifier...

Wall/Floordrying systems

Air scrubbers

Negative airmachines

Heat dryingsystems

Ozonegenerators

Hydroxylgenerators

Floodextractors

3D imagingtools


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Air movers

Dessicant dehumidifiers (portable)

LGR dehumidifiers (portable)

Commercial dehumidifiers (trailer/ skid-mounted)

Wall/Floor drying systems

53 / 78


92.31%

81.54%

58.46%

77.95%

65.13%

79.49%

42.56%

4.10%

Air scrubbers

Negative air machines

Heat drying systems

Ozone generators

Hydroxyl generators

Flood extractors

3D imaging tools


54 / 78


15.46%

84.54%

Q43 Do you lease any of your restoration/ remediation equipment?

TOTAL

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

55 / 78


62.89%

33.51%

3.61%

Q44 Do you rent equipment for specific restoration jobs, especially large losses?

TOTAL

Yes

No

N/A

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

N/A

56 / 78


33.51%

28.87%

11.86%

3.09%

20.10%

2.58%

Q45 When selecting equipment for purchase, what is the most important factor in your decision?

TOTAL

Performance

Quality

Price

Brand

Return oninvestment


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Performance

Quality

Price

Brand

Return on investment


57 / 78


29.90%

36.60%

10.31%

3.61%

12.37%

5.15%

2.06%

Q46 When selecting a new software for your business, what is the most important factor in your purchase decision?

TOTAL

Ease of use

Integrationwith other...

Mandate byclient

Number offeatures

Return oninvestment

Price

Other

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Ease of use

Integration with other tools

Mandate by client

Number of features

Return on investment

Price

Other

58 / 78


15.03%

29.02%

16.06%

14.51%

8.29%

17.10%

Q47 How many business-use vehicles (trucks, vans, etc. do you currently operate?

TOTAL

1 - 2

3 - 5

6 - 10

11 - 15

16 - 20

Over 20

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


1 - 2

3 - 5

6 - 10

11 - 15

16 - 20

Over 20

59 / 78


49.74%

35.75%

59.59%

16.06%

16.58%

34.72%

26.42%

17.62%

22.28%

12.95%

Q48 What restoration equipment do you plan to purchase within the next 12 months? (Choose all that apply)

Air mover(centrifugal)

Air mover(axial)

Dehumidifier(LGR)

Dehumidifier(dessicant)

Heat dryingsystem

Air scrubber

Ozone/Hydroxyl/Odor control...

Negative airmachine

Specialtydrying syste...

Media blastingequipment

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Air mover (centrifugal

Air mover (axial

Dehumidifier (LGR

Dehumidifier (dessicant

Heat drying system

Air scrubber

Ozone/Hydroxyl/Odor control equipment

Negative air machine

Specialty drying systems (walls/ floor

Media blasting equipment

60 / 78


35.23%

17.62%

40.93%

35.75%

3.63%

Q49 What type of instrumentation do you plan to purchase within the next12 months? (Choose all that apply)

Thermalimaging system

Remotemonitoring...

Moisturedetection...

N/A


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Thermal imaging system

Remote monitoring system

Moisture detection system

N/A


61 / 78


85.56%

80.21%

74.33%

58.29%

79.68%

5.88%

0.00%

Q50 What chemicals do you plan to purchase within the next 12 months?(Choose all that apply)

Disinfectantchemicals

Odor controlchemicals

Moldremediation...

Encapsulants

Cleaningchemicals

N/A


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Disinfectant chemicals

Odor control chemicals

Mold remediation coatings

Encapsulants

Cleaning chemicals

N/A


62 / 78


58.82%

27.27%

40.64%

21.39%

21.39%

16.04%

19.79%

16.58%

1.07%

Q51 Which of the following products/supplies do you plan to purchase within the next 12 months for your business? (Choose all that

apply)

Truck or van

Managementsoftware - C...

iPad/Tabletdevice

Vehicle/Equipment tracking

Truckmountextractor

Hard floorcare equipment

Duct cleaningequipment

N/A


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Truck or van

Management software - CRM, job tracking, inventory, etc.

iPad/Tablet device

Vehicle/Equipment tracking

Truckmount extractor

Hard floor care equipment

Duct cleaning equipment

N/A


63 / 78


Q52 To what extent do you purchase equipment and supplies from the following sources? Please answer each option.

Restoration/Cleaning supply...

Direct frommanufacturers

Safety/Industrial distributor

Jansandistributor

Franchise

64 / 78


73.33% 21.67% 5.00% 0.00%1.32

12.64% 50.57% 23.56% 13.22%2.37

19.63% 42.94% 20.25% 17.18%2.35

5.66% 13.84% 18.24% 62.26%3.37

20.83% 8.93% 11.31% 58.93%3.08

7.98% 47.24% 26.38% 18.40%2.55

8.54% 47.56% 26.83% 17.07%2.52

Majority Occasionally Seldom Never

Big boxretailer...

Onlineretailer...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

MAJORITY OCCASIONALLY SELDOM NEVER WEIGHTED AVERAGE

Restoration/Cleaning supply distributor

Direct from manufacturers

Safety/Industrial distributor

Jansan distributor

Franchise

Big box retailer (Costco/Sams Club)

Online retailer (Amazon)

65 / 78


8.56%

9.63%

8.02%

1.60%

8.56%

3.21%

10.16%

11.76%

20.32%

Q53 What percentage of your equipment/supplies are purchased ONLINE?

90-100%

80-89%

70-79%

60-69%

50-59%

40-49%

30-39%

20-29%

10-19%

1-9%

Zero

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


90-100%

80-89%

70-79%

60-69%

50-59%

40-49%

30-39%

20-29%

10-19%

66 / 78


10.16%

8.02%

TOTAL

1-9%

Zero

67 / 78


8.33%

11.11%

12.22%

6.67%

8.33%

21.67%

9.44%

6.67%

2.22%

Q54 Estimate annual gross sales revenue for the restoration/ remediationportion of your business in 2018.

Less than$99,999

$100,000 to$249,999

$250,000 to$499,999

$500,000 to$749,999

$750,000 to$999,999

$1 million to$2.9 million



$7.5 millionto $9.9 million

More than $10million

Refuse N/A

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Less than $99,999

$100,000 to $249,999

$250,000 to $499,999

$500,000 to $749,999

$750,000 to $999,999

$1 million to $2.9 million



$7.5 million to $9.9 million

68 / 78


8.89%

4.44%

TOTAL

More than $10 million

Refuse N/A

69 / 78


7.78%

10.00%

13.89%

13.33%

7.78%

11.67%

21.67%

3.89%

10.00%

Q55 What was your gross sales growth rate in 2018 compared to 2017?

TOTAL

0-1% growth

1-3% growth

4-6% growth

7-10% growth

11-15% growth

16-20% growth

More than 20%growth

Negative growth

Refuse N/A

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


0-1% growth

1-3% growth

4-6% growth

7-10% growth

11-15% growth

16-20% growth

More than 20% growth

Negative growth

Refuse N/A

70 / 78


36.67%

11.11%

12.22%

0.56%

5.00%

16.11%

1.11%

4.44%

2.78%

10.00%

Q56 What was biggest factor impacting your company's revenues in 2018?

TOTAL

Weather(positive...

Weather(negative...

Change inmarketing...

Acquisition ofanother company

Diversifiedservices...

Insurancerelationships

Litigation

Third-partyadministrato...

Third-partyadministrato...


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Weather (positive impact on revenues)

Weather (negative impact on revenues)

Change in marketing strategy

Acquisition of another company

Diversified services offering

Insurance relationships

Litigation

Third-party administrators (TPAs) - negative impact

Third-party administrators (TPAs) - positive impact


71 / 78


38.89%

23.33%

16.67%

11.11%

5.00%

2.22%

2.78%

Q57 What is your projected increase/decrease in gross sales revenue for 2019?

TOTAL

Increase morethan 10%

Increase 6-10%

Increase 1-5%

No change

Decrease 1-5%

Decrease 6-10%

Decrease morethan 10%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Increase more than 10%

Increase 6-10%

Increase 1-5%

No change

Decrease 1-5%

Decrease 6-10%

Decrease more than 10%

72 / 78


15.00%

13.89%

10.00%

8.33%

10.00%

11.11%

8.33%

11.11%

12.22%

Q58 What is your approximate GROSS profit margin fromrestoration/remediation services in 2018?

TOTAL

Less than 20%

21-25%

26-30%

31-35%

36-40%

41-45%

46-50%

More than 50%

Refuse N/A

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Less than 20%

21-25%

26-30%

31-35%

36-40%

41-45%

46-50%

More than 50%

Refuse N/A

73 / 78


Q59 What are two of the greatest challenges your business faces in the restoration industry?

74 / 78


Sam

ple

Ans

wer

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Q60 What technology or industry advancement has been the most helpful to your business in the past two years?

75 / 78


Sam

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Ans

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Documents

Q1 Which of the following best describes your PRIMARY ... · 73.14% 14.88% 2.89% 5.79% 1.24% 2.07% Q13 What is the primary way you differentiate your company and services to win business/contracts