QA-BiH: Past achievements and future challenges Mag. Oliver
Vettori April 2008 Slide 2 EQM March 2008 Evaluierung &
Qualittsmanagement in der Lehre2 Areas of achievement Awareness:
Recognising the need for explicit quality management strategies and
quality assurance systems Structure: Laying the formal foundation
for the internal quality culture Procedures: Establishing an
instrumental framework for quality measurement and quality
development Internationalisation: Demonstrating quality-related
efforts to the external stakeholders Slide 3 EQM March 2008
Evaluierung & Qualittsmanagement in der Lehre3 Area 1: Quality
awareness The main challenge lies in changing the informal and
implicit approach to quality to a formal and explicit culture and
in making this difference understandable (WUS Austria, Quality
Culture Brochure) Slide 4 EQM March 2008 Evaluierung &
Qualittsmanagement in der Lehre4 Area 1: Achievements... Raising
quality awareness (Seminars, Workshops, Conferences, Discussions)
Disseminating information (Brochures, QA handbooks, websites,
evaluation materials) Encouraging stakeholder involvement
(Stakeholder Trainings, Involvement in QA groups and decision
making boards, feedback loops) Slide 5 EQM March 2008 Evaluierung
& Qualittsmanagement in der Lehre5... and some future
challenges Quality relevance instead of mere quality awareness
Reciprocal communication instead of one-way information Stakeholder
participation instead of stakeholder involvement Slide 6 EQM March
2008 Evaluierung & Qualittsmanagement in der Lehre6 concepts
organisation implementation Area 2: Structure Vizerektorat fr Lehre
QA office Senate conciliatory reports lays foundation Evaluation
Committee Study administrationStudy law recommends Curriculum
Committee Slide 7 EQM March 2008 Evaluierung &
Qualittsmanagement in der Lehre 7 Area 2: Achievements Quality
assurance offices (professionalisation of the QA administration)
Involvement of top management (QA is currently being recognised as
an area of strategic importance) Infrastructure (technical
equipment, staff, resources etc.) Process definitions (for
evaluation and routine processes ) Slide 8 EQM March 2008
Evaluierung & Qualittsmanagement in der Lehre8... and some
future challenges Joint quality efforts instead of delegating QA
responsibilities Flexible and supportive structures instead of
inelastic rules and regulations Combining top down and bottom up
approaches Slide 9 EQM March 2008 Evaluierung &
Qualittsmanagement in der Lehre9 Area 3: Procedures Graduate
surveys, round tables, feedback box, premiums and awards, student
evaluation of teaching, questionnaires, program monitoring, focus
groups, advisory board, accreditation, process analysis, sounding
boards, discussion groups, staff development program, premiums,
fast feedback, midterm review, external evaluation, tutoring, peer
reviews and peer observation of teaching, standards, rules and
procedures, student satisfaction surveys, reporting, evaluation
research, counselling, guidelines, handbooks, stakeholder reviews,
curriculum assessment Slide 10 EQM March 2008 Evaluierung &
Qualittsmanagement in der Lehre10 Area 3: Achievements... Student
evaluation of teaching (questionnaires, reports, monitoring
procedures) Graduate surveys (questionnaires, reports, monitoring
procedures) Information Systems (systematic data collection and
data analysis) Institutional self-evaluations (currently being
prepared) Slide 11 EQM March 2008 Evaluierung &
Qualittsmanagement in der Lehre11... and some future challenges
Quality cultures instead of quality bureaucracies Quality
development instead of mere quality measurement (learning) outcome
orientation Slide 12 EQM March 2008 Evaluierung &
Qualittsmanagement in der Lehre12 Area 4: Achievements...
Demonstrating quality efforts (compliance with standards and
terminology, QA handbooks and brochures, change of self- and
heteropresentation) International exchange (conferences, workshops,
partner universities) Starting Bologna Process (new degree
programs, ECTS credits, learning outcomes) Slide 13 EQM March 2008
Evaluierung & Qualittsmanagement in der Lehre13... and some
future challenges Developing the internal culture instead of
polishing the surface Focussing on the spirit of the Bologna
declaration instead of mere technicalities Balancing inward
orientation and outward orientation Slide 14 EQM March 2008
Evaluierung & Qualittsmanagement in der Lehre14 An impossible
task?
