QAM Policy & Procedures Manual · QAM Constitution QAM Collecting Policy QAM Code of Ethics Procedures 1. COLLECTION AIMS The QAM collection aims to fulfill the museum’s Mission

Queensland Air Museum Inc

Queensland Air Museum ABN 88 760 302 357

PO Box 3246

Caloundra DC Qld 4551

Email: [email protected]

Web: www.qam.com.au

Policies & Procedures Manual

Revision 5

mailto:[email protected]


Contents 1 Museum Statements

1.1 Mission Statement 1.2 Vision Statement 1.3 Forward Plan 1.4 Code of Ethics

2. Collection

2.1 Collection Policy 2.2 Conservation and Restoration Policy 2.3 Preventative Conservation Policy 2.4 Interpretation Policy 2.5 Collecting Policy 2.6 Exhibitions Policy 2.7 Weapons Policy 2.8 Operational and Special Objects Policy

3. People

3.1 Role Descriptions 3.2 Volunteers Policy 3.3 Working with Children Policy 3.4 Duty of Care 3.5 Privacy and Confidentiality Policy

4. Health and Safety

4.1 Emergency Drills and Evacuation Policy 4.2 Disaster Management Policy 4.3 Health and Safety Policy 4.4 Non Smoking Policy 4.5 Engine Running Policy 4.6 Fraud Control Policy 4.7 Reimbursement of Expenses and Redonation Policy

5. General 5.1 Education Policy 5.2 Commercial Activities Policy 5.3 Loan Items Policy 5.4 Research Policy 5.5 Visitor Services Policy 5.6 Access Policy 5.7 External Display Policy 5.8 Environmental and Sustainability Policy

Appendix A Glossary


POLICY 1.1 Mission Statement

Issue: 1 Adopted by resolution at a General Meeting held 20 Jan 1996 President: T Moodie Secretary: N Sayer

To collect and preserve all aspects of aviation heritage, with special emphasis on Australia and Queensland, and to exhibit the collection for

the enrichment of the community. The reasons for having a Mission Statement are outlined as follows:

a) The “Mission Statement” is an essential element of any organisation. This statement of intent, aims or visions, is the main tool used by an organisation to define the goals to be attained by management.

b) The Mission Statement also acts as a reminder for everyone in the

organisation exactly what the organisation is all about, what it does and why.

c) The Mission Statement is a valuable tool for focusing on the important

aspects of an organisation’s management programs, and can highlight any divergence from the organisational goals.

d) The Mission Statement when referred to provides planners with a

vision or overview of the organisation’s goals. And can assist planners with the assigning of priorities.


POLICY 1.2 Vision Statement

Issue: 1 Adopted by resolution at a General Meeting held 16 April 2011 Vice President: R Cuskelly Secretary: D Bussey

The vision of the Queensland Air Museum is to become the major aeronautical collection in Australia, presenting a world class display to illustrate all aspects of aviation development and to encourage a greater appreciation of Australia’s role in it. This will be accomplished by:

Providing a visitor experience which is both educational and enjoyable.

Designing the highest calibre displays to engage the visitors and to present special exhibitions to communicate various aspects of aviation history.

Constructing facilities to display the collection, which offer the best

possible protective environment and are also comfortable and accessible for visitors.

Embracing tourism to increase visitor numbers and develop a number

of regular major events attracting a National and State wide attendance.

Acquiring additional exhibits to enhance the collection and to develop

the resources necessary to recover and preserve threatened airframes, irrespective of size and location.

Developing educational programs and facilities, such as interactive

displays and lecture theatres, which embrace the latest audio visual technology.

The Vision Statement describes what QAM will be, if it succeeds in implementing its strategies and achieves its full potential. In conjunction with the Mission Statement it will be used to formulate the museum’s forward plans.


POLICY 1.3 Forward Plan


The museum will have a written plan that sets out what it aims to achieve in the future and the means by which it can bring that plan about. The forward plan for QAM should:

Reflect the Mission Statement and the Vision Statement.

Take the form of a strategic plan that defines a desired future for the museum. It should reflect all activities the museum is involved with.

Include short-term, medium-term and long-term goals.

Identify how and where the resources to achieve the goals will be obtained.

Set realistic time frames for the goals.

Take into consideration the relevant policies and regulations of all levels of government.

A Business Plan and a Marketing Plan should be considered as part of the Forward Plan and all of these need to be considered when making policy and planning decisions. As the museum’s goals are realised and/or the priorities changed, the Forward Plan will need to be reviewed and revised regularly.


POLICY 1.4 Code of Ethics

Issue: 1 Adopted by resolution at a General Meeting held 19 November 2011 President: CF Robinson Secretary: D Bussey

Relevant laws and other references

QAM Constitution

Museums Australia Inc Code of Ethics 1999 Public trust demands that, in all activities, the Museum must act with integrity and in accordance with the most stringent ethical principles. All Queensland Air Museum members shall adhere to the Museums Australia Code of Ethics. All members will have easy access to a copy of this Code of Ethics and its location and purpose will be included in their induction and training process.

All members must conduct themselves in such a way that is professional and ethical, in accordance with the philosophy of the museum’s Code of Ethics. A member shall not use his or her membership of the Museum or information acquired as a member for private gain. Members shall not, without authority, divulge information which may prejudice the activity of the museum and they must not withhold information which would advance the interest of the museum.

Membership of the Museum places an obligation on all members to assist in the location and procurement by donation, purchase or loan, any historic items for the QAM collection. Members shall declare any interest they have in private aviation projects. Such members should ensure that their collection activities are not in conflict with the Museum's objects and purposes and that the collection of relevant objects for their project is done as private individuals. The Museum expects its members, the executive committee and all elected officers to discharge their functions according to and with respect for applicable domestic and international law, museum Policies and the QAM Constitution.


POLICY 2.1 Collection Policy

Issue: 1 Adopted by resolution at a General Meeting held 16 July 2011 President: CF Robinson Secretary: D Bussey

This policy guides the museum in managing its collection and outlines the procedures for the acquisition and de-accessioning of items. Through this management of its collection the Museum seeks to fulfill its Mission Statement. Relevant laws and other references

QAM Constitution

QAM Collecting Policy

QAM Code of Ethics

Procedures

1. COLLECTION AIMS

The QAM collection aims to fulfill the museum’s Mission Statement by: providing access to the collection for researchers, authors,

academics, students and members of the public for research, study and publication.

sharing information on the collection with other collecting agencies.

lending objects to other institutions and appropriate organizations.

promoting the collection through research, publication, exhibitions and other public programs.

providing access to the meaning of objects in the collection through clear, challenging and engaging interpretative labels and educational materials and through creating appropriate display contexts; and acquiring items for the collection which have clear provenance, thereby ensuring that their meaning and social context are accessible,

recording and displaying the history of aviation for the public's interest and information.

fostering and encouraging the involvement of members in the restoration of items relating to the history of aviation.

acquiring, purchasing, retaining or receiving on loan or hire, any items relating to the history of aviation.

2. ACQUISTION

a) The quality and quantity of the Museum collection is to be increased

by acquiring aircraft, memorabilia, documents, audio and visual


material that reflect the objectives of the Museum. Also see the QAM Collecting Policy.

b) To be included in the collection, an object must satisfy at least one

of the following criteria: represent Queensland or Australian aviation history. have an aeronautical interest. be deemed of substantial public interest.

c) To be included in the collection, an object must also be considered

against all of the following criteria: extent of accompanying documentation. condition. availability of adequate and appropriate preservation,

cataloguing and storage facilities. the cost of adequate and appropriate preservation, cataloguing

and storage facilities. relationship to other objects which reinforce its significance. availability in collections elsewhere in Queensland. duplication of material already in the collection. potential for research, interpretation and exhibition.

d) To be included in the collection, an object must satisfy all of the

following criteria: the intending donor or seller has legal title. it is free of encumbrances. it has clearly established provenance. .

e) An object rejected for inclusion in the Museum collection must be promptly returned to the owner with a clear explanation of why the object was not accepted and, whenever possible, information regarding other appropriate collecting institutions is to be provided to the owner.

3. DE-ACCESSIONING

a) De-accessioning is the process by which objects in the Museum's collection are deregistered, documented, appropriately amended and the item made ready for disposal. It contributes to the maintenance and development of the collection but should be considered in the light of the Museum's responsibility to hold collections in trust for present and future generations.

b) De-accessioning should not be a response to current fashions or

individual tastes.

c) An object may be de-accessioned when it does not fit the purpose of the Museum. In order to be eligible for possible de-accessioning, an item must meet one of the following criteria:

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It does not meet any of the criteria in clause 2(c) of this policy. It has deteriorated beyond practical conservation or lacks

physical and/or historical integrity as a result of substantial changes to its original fabric.

It is unnecessarily duplicated in the collection e.g. a duplicate is not needed for display, research or other purposes.

The Museum is unable to properly preserve it. The object has no known provenance. It does not represent a significant part of the history of the

museum itself. It has been accidentally lost or destroyed.

d) The Museum must do all that is reasonably possible to ascertain

whether or not it is legally entitled to de-accession and dispose of an object in its collection.

e) Where legal restrictions on the disposal of the object are found, the

following procedures shall be followed: Mandatory conditions of acquisition will be strictly observed

unless deviation from their terms is authorized by a court of competent jurisdiction.

In the event of a question concerning the intent or force of legal restrictions, the Museum shall seek legal advice.

All objects subject to precatory restriction (eg items willed or bequeathed to the Museum) shall not be de-accessioned until the Administration has done all that is reasonably possible to: Comply with the restrictions; and to Notify the donor, if alive, or their heirs or assigns, if the object

was acquired within the last ten years. De-accessioning and disposal may proceed if compliant with the

constitution and once due authority and approvals have been exercised and received.

4. DISPOSAL

a) Disposal is the process by which the Museum removes surplus materials from its collection of historical objects.

b) De-accessioned items should be returned, where possible, to the donor in the first instance.

c) Appropriate means of disposal include exchange, transfer, sale or, only as a last resort, destruction.

d) Objects shall be offered to institutions to which the items may be significant.

e) De-accessioned objects no longer required by the museum will not be sold, given or loaned to a member, their immediate families or their representative.

f) Funds obtained from the sale of an object will be applied to the acquisition of alternative objects or to the management of the relevant collecting area in the museum.

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POLICY 2.2 Conservation and Restoration Policy


The aim of this policy is to establish a conservation standard for the restoration and preservation of the archives, collection items, aircraft airframes and engines held within the museum. It will be a guideline to the volunteers ensuring they have an understanding of correct procedures and will ensure the longevity of objects held in the collection. Relevant laws and other references

QAM Aircraft and Engine Restoration and Display Standard

QAM Workshop Volunteer Handbook

Procedures 1. Artefacts

Artefacts will be handled as little as possible to reduce likely damage.

Where practical, gloves will be worn.

If damage occurs while handling objects, no attempt will be made to repair until expert advice is sought.

Artefacts will have identifying numbers or tags attached.

Details of the artefacts will be recorded in the museum’s accession data base program. A photograph of the item will be included.

Boxes will have content lists attached.

Storage areas and shelves will carry location identification numbers.

Movement of artefacts will be recorded at all times

Inventory of artefacts will be randomly conducted from time to time to establish the correctness of storage.

All artefacts not on display will be stored in the museum archives, exceptions being large items.

Artefacts will be stored either in acid free tissue in archival boxes or tyvek bags on sealed open wooden or steel shelves.

Maps, pictures, large photographs and certain documents will be stored in a map cabinet with acid free tissue between each article or on cylinders with acid free tissue wrap.

Photographs will be stored in non-toxic plastic sleeves in Albox folders.

No original photographs will be displayed.

Documents will be stored flat with no folds, in archival folders or in a map cabinet. Archival paper clips will be used.


2. Uniforms and Costumes

Uniforms and costumes will be displayed in areas of low light where possible.

Original uniforms and costumes will be displayed in sealed cabinets.

Costumes will only be displayed on manikins if replaceable.

Textile items will be appropriately supported.

Costumes and textiles will be stored in boxes or in the chest of drawers with acid free tissue paper between folds.

3. Aircraft and Engines The museum’s collection contains examples of both static and operational aircraft and engines. a) Static Airframes and Engines The aims for the static airframes and engines are to:

Visually represent accurately the exterior, cockpits and passenger compartments of the aircraft.

Visually represent accurately the exterior of the engine.

Include as many original or comparable components as availability dictates.

Reproduce unobtainable parts to a visually accurate standard.

Research and apply accurate original paint schemes appropriate to the aircraft. Consideration should be given to preserve original paintwork if it has historical significance or it is in a reasonable display condition.

Record all restoration work for each individual aircraft, component or engine in a Restoration Log.

Restoration: The first priority in restoring the airframe structure and engines is to preserve as much original material as possible. After assessment a suitable restoration method shall be formulated taking into account the following:

Damaged areas should be repaired by methods consistent with the original manufacturer’s procedures, if the information is available, or to the Standard Aircraft Repair Procedures.

Missing parts and parts damaged beyond repair can be replaced by reproducing to a visually accurate standard. If an original part is later obtained, the reproduction should be replaced.

Corrosion will be removed and treated by a method appropriate to the base material type.

Components: These include undercarriages, wheels, seats, engine accessories, etc. are to be restored as per section (a) structures above. Non-original components that are included in the restoration need to be noted in the Restoration Log, recording the procurement source. Hardware: Original bolts, screws, nuts, washers, pins, rivets and other fasteners should be used. In the event that they are not available alternative commercial items can be temporarily substituted and their position and reason

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for use documented. The substituted fastener, if located in public view, will be modified to preserve the original’s appearance. If an original fastener can be later obtained then the temporary fastener should be replaced. Painting: The colour scheme should be as historically accurate as can be ascertained; the priority will be to apply an original scheme for the particular aircraft. A suitable painting method shall be adopted with due consideration for the kind of material to be painted and the circumstances in which painting is to be carried out. Internal surfaces shall use a basic process of a surface treatment of the base material and a primer coating. b) Operational Engines and Aircraft The aims for the operational engines and aircraft are to:

Include as many original or comparable components as availability dictates.

Any substitution of parts must be compatible and be documented.

Record all restoration and ongoing maintenance work in a Restoration Log.

Document the running history of the engines in an Engine Running Log.

The safe operational requirements are a priority over the originality of components.

Restoration: As per the static aircraft and engine restoration with the due consideration for the safe operation. Components: The first priority in restoring the aircraft and engine is to preserve as much original material as possible. A priority must however be their safe operation. Where the component is deemed to be unserviceable it should be replaced with another part of the same type or an equivalent. Hardware: Original bolts, screws, nuts, washers, pins, rivets and other fasteners should be used. In the event that they are not available alternative items can be substituted as long as they conform to the manufacturers specifications. Any such substitutions should be recorded in the Restoration Log. If an original fastener can be later obtained then the temporary fastener should be replaced. Painting: As per the static aircraft and engine restoration. c) Aircraft and Engine Restoration Guidelines The Aircraft and Engine Standards will provide workers engaged in restoration work a guideline for the:

Documenting of the restoration process.

Conservation methods required for the airframes and engines.

Finished presentation of the restored airframes and engines.

Engineering methods used in the restoration.

Materials and hardware used in the restoration.

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d) Documentation In order to record the provenance of the aircraft, and the individual components used, the restoration process is to be documented. All non-original and reproduced components will be recorded, so that the original structure is readily identifiable and traceable. Significant work for each individual aircraft in its restoration process is recorded in a Restoration Log. Information such as:

Work assessment.

Corrosion removal work carried out.

Repairs to damage areas.

Deviations from original construction and repair methods.

Substitution of non-original components and materials.

Colour scheme research.

Painting process applied.

Preservation processes applied. Information on significant components fitted to the aircraft will also be recorded. Such as:

Data plate information (ie: part number, serial number, etc).

The source of non-original items.

The reason for substitution with reproduced items and the process and materials used in its manufacture.

The information on work carried out will also contain the date, method, materials used and name of the workers involved. At the conclusion of the restoration the Restoration Log will be stored in the QAM archives. It will be a reference for future conservation work and an historical reference to the aircraft’s provenance, originality and the staff involved.

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POLICY 2.3 Preventive Conservation Policy


The QAM mission statement says in part “To collect and preserve all aspects of aviation heritage”. A process to protect the aircraft, aircraft parts, artefacts and other display items from any deterioration due to environmental elements is crucial to the preservation of the items. Relevant laws and other references

QAM Aircraft and Engine Restoration and Display Standard

QAM Workshop Volunteer Manual

QAM Front Desk Volunteer Manual

Procedures The museum’s preventive conservation strategy will include:

Initial risk assessments to define restoration and preservation priorities.

A regular cleaning regime.

In the case of aircraft and parts of aircraft application of an appropriate anti-corrosion inhibitors based on current industry advice and practice.

Regular inspections of condition. The condition of any collection item requiring preservation will be assessed and a treatment proposal prepared before any intervention conservation work is carried out. Training on the preventive conservation guidelines will be readily available to all museum workers. QAM will actively strive to create and maintain an appropriate and stable environment to house the artefacts. The museum’s storage and display environments will be improved and upgraded as resources become available. All food and drink except water are prohibited in the library and artefact storage locations. QAM prohibits smoking in all areas including where archive material is stored. 1. MOVING and HANDLING The Museum staff and volunteers will:

At all times use the correct handling practices to preserve the collection.

Handle objects as little as possible to reduce wear and the risk of damage.

Wear cotton gloves to handle objects (not slippery items such as glass


and ceramics - wear rubber surgical gloves) or leather gloves to handle rusty or rough objects. Fingerprints and hand prints can damage documents, photographs, textiles, costumes and metal objects.

Not touch image area of photographs.

Remove jewellery and watches to avoid scratching or tearing. Avoid wearing nail polish as it can sometimes transfer to object.

Only trained museum workers should work with hazardous objects. These include asbestos, mercury, lead, cutting edges, propellants, fuels, gases and machinery. Warnings will be placed on record sheets and on storage boxes if an object is heavy, damaged or hazardous.

If damage occurs during handling, do not attempt to repair it without seeking advice from a trained person eg. Queensland Museum Conservation Department.

When moving an object, plan thoroughly by assessing weight, check for moving parts, check for areas of weakness, and check record sheets for warnings. Never attempt to move an object that is too heavy or too large for one person to move safely. Seek assistance.

Ensure path is clear before moving, and space is available and clear to place the object. Avoid jerking, stops and uneven surfaces. Use padded trays if moving over rough surfaces.

Pack objects in boxes or trays with acid free tissues or soft packing material under and around object before moving to minimize movement of object. Avoid objects touching each other during movement. Do not put heavy objects and light weight objects in the same box. If damage occurs during moving, note it on the objects record sheet. Avoid moving objects in wind, rain, dust or days of extreme temperature.

2. CLEANING

Plan a routine cleaning programme to include: o Vacuuming. o Dusting. o Inspection for pests and insects.

Clean objects with the appropriate equipment such as soft hair brushes or micro vacuum cleaner.

Do not wipe surfaces vigorously.

Avoid using strong harsh cleaning solutions. Use a vacuum or a damp cloth.

When cleaning, note and report any of the following: o Insects dead or alive and evidence of insect activities eg.

damage to objects, frass (insect poo), webbing, larvae cases, wood dust.

o Mould or Fungi. o Damage to objects caused by people eg. Scratches. o Damage to objects caused by the environment eg. rust,

corrosion, change of surface colour. Damp walls etc. o Gaps under doors, roof or windows.

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3. STORAGE AND DISPLAY

It is recognised that it is difficult to achieve ideal conditions as fluctuations will occur; however the Museum will make every effort to achieve stable conditions by:

o Providing adequate air circulation to areas to exclude mould growth.

o Keeping dust to a minimum by storing or displaying objects in enclosed cases, and vacuuming regularly.

o Reducing light exposure by using low UV output lighting and excluding daylight where possible. Skylights require special consideration with the positioning of objects to avoid direct light exposure.

o Excluding light from storage areas for rubber products, such as tyres.

4. BUILDINGS

Maintenance of building will include: o Regular cleaning and repair of gutters. o Regular inspection for termites and salt damp. o Regular maintenance of outside areas eg grass cutting. o Regular checking of plumbing, electrical circuits, and fire

suppression equipment. o Weatherproofing of building - sealing windows, doors, screen

gaps and bird proofing. o Painting and cleaning as required.

5. PEST CONTROL

Regular pest checks in displays and storage areas will be carried out.

Pest traps will be placed in appropriate places to monitor the number and type of insects that may be around.

All new objects and artefacts being put into storage will be carefully examined for insect pests.

Any infestation will be dealt with immediately.

If an infestation is found, the source of it will be investigated thoroughly and eliminated. Chemicals will only be used as a last resort.

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POLICY 2.4 Interpretation Policy

Issue: 1 Adopted by resolution at a General Meeting held 17 Nov 2012 President: C Elmes Secretary: D Bussey

This policy provides directions for the ways in which the museum will communicate and exhibit information and objects for the purpose of study, education and enjoyment. Combined with the collection policy it will complement the goals set out in the museum’s mission statement. Relevant laws and other references

QAM Mission Statement


Procedures Interpretation is the way in which the significance of items in our Collection is shared and used to tell the stories associated with them. It involves the ways in which objects are grouped for display, what historical and other supporting information is provided with them and how they are presented. Interpretive displays will benefit the museum by:

Creating a greater visitor appreciation and understanding of the Collection.

Encouraging visitor activity, interaction and enjoyment.

Encouraging visits from a new or specific audience. A variety of methods of interpretation will be used such as:

Linking display panels with meaningful arrangements of items.

Developing guided tours or creating maps or audio aids for self-guided tours.

Incorporating audio-visual or multimedia components in displays.

Developing education kits for students and teachers.

Writing publications such as books, brochures, and information sheets on different topics.

Producing DVDs for viewing on site or for visitors to purchase.

QAM will aim to ensure that our displays highlight the museum’s most significant collections and historical themes. The end aim of which will be to share the meaning of the collection with visitors, which will enhance their experiences at the museum. QAM will endeavour to achieve these aims in a number of ways.


1. Interpreting Objects

QAM will interpret individual objects by providing dates or eras, explaining their usage, placing them in the context of their times (what was happening internationally, nationally and locally when they were being used), telling stories associated with them and linking them with photographs and other information.

2. Key Stories and Themed Displays

QAM’s general display presents the history of aviation but within the display are a number of key stories. The displays which interpret the story of an object or group of objects can cover a wide range of themes such as local history, national history, periodic history, service history, common usage, anniversaries, etc. The focus can be as narrow as a single personality or as vast as naval aviation in general. Some of the significant collections and historical themes contained in the QAM display include:

Aero engines (World history)

Agricultural aircraft (Australian history)

Ansett Airlines (Australian history)

Australian designed and built aircraft (Australian history)

Australian passenger transport (Queensland / Australian history)

Australian pioneer women pilots (Australian history)

Bomber Command / Pathfinder Force / Strike Force (Australian / World history)

Caloundra airport / Skyfox aircraft (local history)

de Havilland aircraft (Australian / World history)

Korean War (Australian / World history)

Naval aviation (Australian / World history)

Queensland and Australian aviation pioneers (Queensland / Australian history)

Royal Australian Air Force (Australian history)

Royal Flying Doctor Service (Queensland / Australian history)

Second World War (Australian / World history)

Vietnam War (Australian / World history) The museum’s displays will include:

Permanent Displays of the museum’s core artifacts and aircraft encompassing the themes outlined above.

Temporary Displays, such as those celebrating anniversaries.

Promotional Displays at external community events which require an interpretive themed approach to their makeup in order to fit the target audience.

Educational Programs, which meet the targeted outcomes of the specific program.

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3. Display Design Good interpretation requires good planning and research. QAM will utilise skilled individuals for developing the content for its displays, tours and other forms of interpretation. This will involve collaboration with, or at least, consultation with historians, writers and designers in the development of displays and other forms of interpretation. The interpretation of each display will require the consideration of:

What aspects of history does the display focus on?

What key messages will be conveyed to visitors?

What are the museum’s most significant collection items/groups of items?

How will these items be linked with the key stories and messages the museum wishes to convey to visitors?

How will the quality of interpretation be ensured?

When designing a display it should be remembered that how we present the history is linked to who might be reading / reviewing it. The audience for each display or interpretive program must be considered with the aim to make the history presented accessible to different audiences. 4. Design Consistency To ensure that displays in different areas of the museum are integrated into a cohesive whole the aim should be to make everything look as if it belongs together. QAM will achieve this by using:

Standardised size and styles of font on signage.

Guidelines about length and readability of text that will be used on all written interpretations.

The consistent and effective use of visual themes such as use of colour or symbols in displays.

The consistent use of object labels and interpretive display panels that are suitable for the museum’s display environment.

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POLICY 2.5 Collecting Policy

Issue: 5 Adopted by resolution at a General Meeting held 19 Oct 2013 President: C Elmes Secretary: D Bussey

Queensland Air Museum is an aviation museum. Its collection is intended to encompass all aspects of aviation with equal emphasis on civil and military aviation. This policy document is for the guidance of Queensland Air Museum members in determining whether or not a particular item should be accepted into the QAM collection. It is not intended to exclude items not specifically mentioned in this document. The following basic considerations should govern all acquisitions:

ABILITY TO FUND

ABILITY TO TRANSPORT

ABILITY TO ACCOMMODATE The following categories shall be considered relevant to the Queensland Air Museum collection. All items should be directly related to aviation or spaceflight unless otherwise stated. For the purposes of this document, "aircraft" should be taken to include spacecraft. AIRCRAFT: Being lighter-than-air or heavier-than-air and including such variations as aeroplanes, sailplanes and rotary wing aircraft. SPACECRAFT: Being manned, unmanned and associated equipment. AERO ENGINES: Including variants adapted for other purposes e.g. armoured vehicles, marine craft. PROPELLORS: All types intended for powering aircraft or for use in engine testing. AIRCRAFT COMPONENTS: Miscellaneous parts of aircraft structures/systems. INSTRUMENTS: Any instrument intended for aeronautical use. ELECTRONIC EQUIPMENT: Any radio/radar equipment intended for aeronautical use including ground-based equipment. ARCHIVAL MATERIAL/DOCUMENTS/MANUSCRIPTS: Any medium. PRINTED MATTER: Any book, magazine, brochure, newspaper or poster. PHOTOGRAPHIC MATERIAL: Any print, negative, transparency or motion picture film (colour or black and white).


PHOTOGRAPHIC EQUIPMENT: Any equipment (e.g. cameras) used in aircraft or in an aviation context. RECORDINGS - SOUND OR VIDEO: Any medium. MODELS: Being airline promotional models or plastic kits (made or unmade). PHILATELIC MATERIAL: Stamps or flown covers. NUMISMATIC MATERIAL: Including medals and campaign ribbons. PERSONAL EQUIPMENT: Any item of clothing (e.g. uniforms) or armour and accessories worn in connection with aviation, civil or military. This category includes such items as flying helmets and oxygen masks. WEAPONS: Items for use in or on aircraft or for use against aircraft or by personnel associated with aircraft. This category should include missiles and target equipment. NOTE: Any munitions must be rendered safe/inert and certified accordingly by appropriate authorities before being accepted into the collection. MILITARIA: Items of a small or minor nature pertaining to the armed forces. GROUND SUPPORT EQUIPMENT: To include items such as aircraft stairs and motor vehicles. AVIATION ART: To include paintings (oil and watercolour), sketches and sculptures. MEMORABILIA/EPHEMERA/PERSONALIA/CHATTELS: To include personal effects and souvenirs as well as items of furniture belonging to aviation personalities. May include items not specifically related to aviation but having significance through association with such persons. BUILDINGS: To include structures with significant aviation connections such as hangars, terminals and control towers. TOOLS: Items used in the design, manufacture and maintenance of aircraft (e.g. jigs). TRAINING AIDS: Items used in the training of aviation personnel (e.g. flight simulators, cockpit procedures trainers). SPECIFIC AIRCRAFT TYPES Emphasis should be placed on aircraft designed and/or built in Australia or by Australians overseas. The following types should be given priority:

CAC Ceres

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CAC Mustang

GAF Mirage

Percival types

Skyfox Gazelle

Jabiru types

Aermacchi MB326H

GippsAero GA8 Airvan

MD F/A-18 Hornet

By virtue of QAM's age, any type constructed prior to 1950 assumes great significance. Other types which are desirable and potentially available are:

Lockheed Neptune

Bell Sioux

Pilatus Turbo-Porter

Cessna 180

DHC Beaver AESL CT-4 Airtrainer Douglas DC-2 Douglas DC-6 Lockheed C-130 Hercules Bristol Beaufighter Vultee Vengeance Hawker Sea Fury de Havilland DH84 Dragon Boeing 727 Hawker Siddeley HS-125 Qantas aircraft Fokker F.28

SPECIFIC ENGINE TYPES

Gnome rotary Bristol Jupiter Wolseley Viper DH Gipsy 1 or 2 Rolls-Royce RB211

COMPONENTS Significant components are required to facilitate completion/restoration of the following aircraft types already in the QAM collection: CAC Sabre Lockheed Ventura Beech 18 DHA Drover Avro Anson Hawker Hunter Fairey Gannet DH Sea Venom GAF Nomad Grumman Tracker DH Sea Vixen Hiller UH-12

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Gloster Meteor F Mk 8 DH Heron Nord 262/Mohawk Fairchild Metroliner DH Vampire F.30 DHC Chipmunk Fokker F.27 DHC Caribou Transavia Airtruk SA315B Lama SO1221 Djinn

DEACCESSIONING Disposal of Museum property is governed by section 7.2.2. of the QAM Constitution which states that property must not be transferred or disposed of without a two-thirds majority vote of the members. In all cases, disposal of items donated to the Museum shall be in accordance with the wishes of the donor recorded at the time of the donation. MISCELLANEOUS GUIDELINES 1. Magazines should be accepted on the understanding that duplicates may be sold or traded. 2. Loaned items should be avoided unless it is determined by the committee that the item is sufficiently outstanding as to offset the negative aspects of items on loan. Any item accepted on loan must be accompanied by a written agreement signed by both parties. 3. All donations must be supported by a completed "Record of Gift" form. 4. All acquisitions must be supported by a completed "Accession Form". 5. Photographs may be accepted on loan for copying provided that the owner is provided with a written receipt clearly showing a QAM contact. 6. A duplicate item should not be acquired unless it is a superior example or unless it has potential for disposal/trade. 7. Buildings present peculiar logistical problems. It should be borne in mind that dismantling/re-erection costs invariably exceed new building costs. 8. Large collections of model aircraft present storage/display problems. Acceptance should be based on quality of construction and finish. Precedence should be given to "theme" collections of constant scale. Preferred scale is 1/48. 9. Aircraft components should be suitable for public display as individual parts capable of illustrating some aspect of aviation history or should be required for completion or partial restoration of aircraft already in the Museum collection or likely to be in the collection. The collection of items not capable of restoration to display condition or not suitable for use as patterns, should be avoided if likely to reflect adversely on the Museum.

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POLICY 2.6 Exhibitions Policy

Issue: 2 Adopted by resolution at a General Meeting held 20 Jan 1996 President: T Moodie Secretary: N Sayer

Responsibilities:

a) It is the responsibility of the museum executive to ensure that the guidelines set out in this exhibitions policy are adhered to.

b) The museum Exhibition / Display Officer is the delegated authority for the implementation of this policy.

Duration:

a) This policy will be used as a guide for all exhibitions and displays proposed for the period January 1996 to August 2001.

b) This policy will be reviewed prior to August 2001 by the QAM Policy Review Committee to determine whether the contents of this policy continue to fulfil the changing needs of QAM.

c) Deficiencies that become apparent in this policy during operation will be referred to the Policy Review Committee for amendment as required.

Definitions: The museum exhibitions and displays will be of three kinds – Permanent, Temporary and Travelling.

a) Permanent exhibitions: To be either systematically based or thematic, with an optimum exhibition duration of five (5) years and a maximum duration of seven (7) years.

b) Temporary exhibitions: To be based on objects and other materials from the collection and material provided by other organisations or individuals. The exhibition duration may be from several weeks to a maximum of six (6) months.

c) Travelling exhibitions: The exhibitions may include objects from the collection or material provided by other organisations or individuals. The exhibition duration may be as short as one day to a maximum of several weeks.

Objectives:

a) The QAM will stage exhibitions with objects from the collection or objects on loan from other organisations, associations or individuals as opportunities to exhibit become apparent. The number of exhibitions that can be staged in any year will depend on museum budget allocations or sponsorships and available staffing levels.

b) All exhibitions are to be presented in an unbiased and informative manner. The museum purpose is to inform the visitor not to advocate a course of action.

c) The museum will make every effort to provide exhibitions that are interesting, educational and informative to all visitors.


d) All exhibitions shall be presented in a manner which is safe for all museum visitors, contractors and staff.

e) Objects shall be displayed with labels of standard layout and typeface. f) Only duplicates of photographic material will be used in exhibitions.

Copyright approval must be obtained before using any material that may be protected by copyright for museum exhibitions and displayed.

g) Objects used in exhibitions shall not be modified or altered in any way such as to prevent the object from performing its original function or purpose. All objects shall be exhibited in a manner so as not to increase their rate of deterioration.

h) Donor or loan conditions must be observed at all times. i) Accessibility for disabled persons is to be provided in all exhibitions. j) The multicultural diversity of Australia must be addressed with every

exhibition so that misunderstandings, offence, patronisation or omission of some cultural groups does not occur.

k) Adequate staff levels must be maintained during the exhibition to provide for security and proper maintenance of the exhibition.

l) The assistance of all sponsors, donors and friends of the museum who contributed to the presentation of the exhibition must be acknowledged.

m) All exhibitions will be documented and photographed to record the history of the event, to assist security and for evaluation purposes.

Evaluation: The museum Exhibition / Display Officer or delegate, is to conduct a survey or review of the museum exhibition program to determine the effectiveness of the program. Exhibition Funding:

a) The museum Exhibition / Display Officer is to prepare an annual budget covering all aspects of staging museum exhibitions and present that budget to the museum Treasurer prior to the end of the financial year.

b) The museum Exhibition / Display Officer is responsible for obtaining adequate sponsorships to ensure that funding for an exhibition beyond budget allocations is available.

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POLICY 2.7 Weapons Policy

Issue: 1 Adopted by resolution at a General Meeting held 18 Feb 2012 President: CF Robinson Secretary: D Bussey

The museum will endeavour to acquire firearms and armament as used in or on aircraft or for use against aircraft or by personnel associated with aircraft. Relevant laws and other references


Weapons Amendment Act 2011 (QLD)

Procedures LICENCE The museum will maintain a valid Collectors Licence in the name of the President or his Nominee. Ideally the licence holder should also be a responsible personal firearms licensee. STORAGE The small weapons, such as machine guns, rifles and hand guns, will be held in secure, approved storage/display cabinets, in an inoperative / deactivated condition and listed on the weapons register. Large weapons that can not be accommodated a secure display cabinet, such as missiles, bombs and cannons will be displayed in an inert or deactivated condition and suitably secured to prevent unauthorised relocation. ACCESS Access to the storage facility will be restricted to the President or his nominee. MAINTENANCE As the licence holder, the President or nominee will maintain oversight of the weapons cabinets, and as often as required, or at least annually, clean the cabinet and weapons, and apply preservative to the artefacts. REPLICAS Aircraft and artefacts that are on open display to the public may be fitted with replica/dummy representations of the appropriate weapons to satisfy the current gun regulations.


POLICY 2.8 Operational and Special Objects Policy

Issue: 3 Adopted by resolution at a General Meeting held 19 Oct 2013 President: C Elmes Secretary: D Bussey

The QAM Collection contains objects that require special conservation and preservation consideration by the virtue of the fact that they have a high historical significance, or are of significant value, or are in an operating condition, or are governed by the requirements of another owner. This policy ensures that each of these objects is adequately maintained and/or safely operated to preserve its value and integrity. Relevant laws and other references

QAM Standing Order 4

QAM Engine Operating Policy

Various QAM Engine & Aircraft Operating Manuals

Various QAM Display Management Plans

Procedures The nominated special objects will each be preserved in accordance with a specific Display Management Plan (DMP) and each operational engine and aircraft maintained and operated in accordance with a specific Operating Manual. OPERATIONAL ENGINES AND AIRCRAFT Engines and aircraft in the Collection which are operational and are run either for testing, training or public displays, must be maintained and operated in accordance with a QAM Operating Manual specific to the engine or aircraft type. The Operating Manual must cover all aspects of its operation, such as: maintenance, running procedure, emergency shutdown procedure, documentation and operator training. It will include an operator endorsement register. All workers who maintain or operate the engines and aircraft must undertake specific training on each individual type. Workers at the conclusion of their training will be endorsed on the type and with the President’s authorisation are then permitted to work on and operate them. All trainees must be fully supervised by an authorised worker. All engine running will be undertaken in accordance with the QAM Engine Running Policy and the Engine Operating Manual. They MUST be operated with safety as the main priority at ALL times.


The operational engines and aircraft will be displayed at all times in such a way that only workers authorised by the President will have access to them. Visitors, un-authorised workers and members may only have access under direct supervision of an authorised worker. SPECIAL OBJECTS Some objects in the Collection or on loan to the museum may require specialised preservation treatment because of their high historical significance, high value or to satisfy the terms of deed or loan agreements. They can include aircraft, engines and artefacts that are deemed to fit the criteria. Each individual special object will have a specific Display Management Plan (DMP) formulated to ensure that a high standard of preservation can be maintained. The DMP will include details of preservation treatment, documentation, management, worker responsibilities and training. Workers will be selected and undertake a training program, set out in a DMP, before being authorised by the President to work on each individual special display and artefact. Only workers with this authorisation will be permitted to have access to the object. Visitors and un-authorised members must be fully supervised if accessing the object. The special object’s access level and display set-up, whether it is displayed on its own or incorporated as part of a themed display, shall be individually formulated with consideration to the item’s preservation and security requirements. The display and access arrangements will be set out in the DMP. NOMINATED OPERATIONAL AND SPECIAL OBJECTS

Pratt & Whitney R-2000 Operational engine

CAC CA-16 Wirraway A20-652 Operational aircraft

de Havilland Gipsy Queen series 70 Operational engine

Franklin 6V4-200 Operational engine

Continental A40 Operational engine

Continental W-670 Operational engine

General Dynamics F-111C A8-129 Special object

Rand Robinson KR-2 VH-XXS Operational aircraft

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POLICY 3.1 Role Descriptions

Issue: 4 Adopted by resolution at a General Meeting held 15 Feb 2014 President: C Elmes Secretary: D Bussey

QAM encourages the building of a cohesive team of motivated volunteer workers that carry out a variety of roles. Each role has a clearly defined description and position in the organisational structure to enable them to discharge the role that they have been elected or have been appointed to do. Relevant laws and other references

QAM Constitution

QAM Front Desk Volunteer Handbook


Procedures The business affairs of Queensland Air Museum are managed by an Executive Committee, comprising of the President, Vice-President, Past President, Secretary and Treasurer. The Executive Committee exercises general authority and control of the General Officers and all Sub-Committees. The General Officers are members elected to perform duties covering the various activities of the Museum and represent the interests of all members of Queensland Air Museum. All Office Bearers are elected at the annual general meeting for a 12 month term or if and when a position becomes vacant or a new position is created. Members can volunteer to work at the museum in a variety of roles under the direction of the General Officers. Sub-Committees will be established by the Executive Committee for specific roles which, in their opinion, requires collaborative management. They will be made up of Officers and general members who hold appropriate expertise in the areas that concern that sub-committee.

1. Elected Executive Committee President

Speak for and otherwise represent the Queensland Air Museum at any official function or in any statement on Museum Policy.

Take the chair at all General Meetings, Council Meetings or Executive Meetings.


Convene the Annual General Meeting, Special General Meetings and Executive and Council Meetings as considered necessary to carry out the business of the Museum in accordance with the Constitution.

Oversee and coordinate the general daily operations of the museum in consultation with the Executive and General Officers.

Monitor the performance of all the elected executive and general officers.

Vice-President Assist the President, and in his absence act and do all things normally

required of the President. Past-President

Advise and assist their successor and other members of the Executive for a maximum period of one year after relinquishing presidency.

Secretary

Keep proper minutes of all Executive Committee Meetings, Annual General Meetings, Special General Meetings and Council Meetings.

Receive correspondence on behalf of the Queensland Air Museum, and present it to the Executive Committee as appropriate.

Prepare and send outward correspondence. Treasurer

Shall be responsible for all moneys given to or belonging to the Museum.

Keep proper accounts which shall be audited at least once a year, and prepare an audited statement of income and expenditure for submission to the Annual General Meeting.

Prepare a statement of account for submission to each General Meeting.

Lodge the Business Activity Statements to the ATO. Oversee the operations of the income streams.

2. Elected General Officers Operations Manager

Organise the aircraft and engine restoration work and the facility maintenance and improvement programme in conjunction with the executive.

Oversee all general works at the museum including facility improvements, building maintenance and display set-up.

Select and train aircraft restoration and maintenance workers.

Maintain the Airframe and Engine Restoration and Conservation Standards of the museum.

Ensure that all work, the work place and workers themselves are compliant with the Health & Safety standards.

Organise the pricing and purchase of materials required for projects.

Lead the Disaster Management team.

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Assistant Operations Manager

Assist the Operations Manager in their duties. Marketing and Promotions Manager

Present the museum to the public and other organisations by arranging participation at events.

Enhance the museum profile and opportunities for business development.

Investigate and recommend advertising promotions.

Arrange business sponsorship opportunities. Building Project Manager

Plan new construction and maintenance on site.

Supervise construction projects at the museum.

Registrar

Set and control artefact cataloguing standards.

Catalogue the artefacts.

Maintain and monitor the cataloguing software.

Standards Officer

Set and control the museum’s overall standards.

Develop policy and procedures. Membership Secretary

Maintain an up to date record of member’s details and status.

Supervise any dissemination of these details in accordance with the privacy provisions of the constitution.

Maintain records of member qualifications and training.

Maintain a register of Blue Card and First Aid holders and their currency.

Display Officer

Design and develop cabinet displays.

Arrange hangar displays for best effect and visitor convenience.

Safety Officer

Ensure the museum is compliant with the Health & Safety policy and regulations.

Regularly review the museum site for potential hazards and recommend remediation.

Issue safety equipment as required.

Regularly review first aid supplies. Engine Run Safety Officer

Assist the Safety Officer in relation to engine running policy and operations.

Ensure all engine running is compliant with the QAM health and safety policies and regulations.

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Librarian

Organise the operation of the library.

Select and train library workers.

Set and control standards for library cataloguing.

Process existing and acquired library material, cataloguing and organising storage.

Recommend new acquisitions.

Record loan material in and out and follow up where necessary.

Library Coordinator

Assist the Librarian in their duties.

Process existing and acquired library material, cataloguing and organizing storage.

Record loan material in and out and follow up where necessary. Web Master

Maintain the QAM website ensuring that details such as admission charges and opening times are up to date.

Monitor the QAM domain name and ensure that it is renewed when required and that online administration contacts are kept up to date.

Prepare and upload website content as required.

Administer QAM email addresses.

Newsletter Editor

Compile the bi-monthly newsletter and write content as required.

Incorporate content as required by other QAM officers.

Prepare mailing labels.

Manage the email distribution of the newsletter to members who choose this means of delivery.

Community Relations Officer

Originate and distribute media material.

Represent the museum to the media in conjunction or in place of executive members.

Customer Services Coordinator

Select and train front counter staff.

Roster and oversee front desk staffing.

Advise on customer requirements and recommendations. Sales Coordinator

Manage the front desk Point of Sale system. Select and purchase shop sales items. Control sale stock levels.

Fundraiser

Seek out available grants and write applications in conjunction with the executive.

Seek out funding opportunities from business and Government

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programs.

Promote campaigns to raise funds for specific projects.

Transport Coordinator

Oversee maintenance of museum transport assets.

Coordinate usage to avoid conflicting requirements.

Arrange freighting of aircraft and other large items. Events Coordinator

Arrange and oversee internal QAM events and external displays at events.

Organise the Events Committee.

Report on events planning progress and results to the membership. Assistant Events Coordinator

Assist the Events Coordinator in their duties. Photo Curator

Seek out and recommend acquisitions of historical photographs.

Copy, catalogue, and ensure the safe preservation and storage of this material.

Supply photographic material for displays and research. Tours Coordinator

Receive and confirm bookings for tour groups.

Coordinate facilities and guides for tour groups.

Dispatch promotional letters/material to clubs, schools and other organisations.

F-111 Supervisor

Control all activities involving the F-111 aircraft.

Ensure compliance with the QAM F-111 Display Management Plan.

Organise rosters and training of F-111 workers. Assistant F-111 Supervisor

Assist the F-111 Supervisor in their duties.

3. Volunteer Worker Roles Front Desk Workers

Follow instructions and guidelines from the Customer Service Coordinator.

Collect entry fees and shop sales. Respond to visitor enquiries. Take telephone enquiries and pass on

messages. Unlock and open the museum in the morning. Close and lock up in the

afternoon.

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Receive donated artefacts and books, complete the accession form and deposit them for processing.

Clean Hangar 1 and displays in accordance with the Standards as necessary and time permits.

Tour Guides

Follow instructions from the Tour Coordinator. Conduct museum tours for groups.

Restoration Workers

Follow the instructions and guidelines from the Operations Manager. Restore the airframe and engines in accordance with the Restoration

Policy and Standards. Carry out work in accordance with the Health & Safety guidelines. Clean and maintain the workshop and other work areas in accordance

with the Handbook and Health & Safety guidelines. Maintenance Workers

Follow instructions and guidelines from the Operations Manager. Carry out lawn mowing and gardening as required. Carry out building maintenance and improvements as instructed. Clean display aircraft and engines in accordance with the Standards as

required. Service and repair vehicles, mowers and equipment, within the Health

& Safety guidelines, as instructed. Library Workers

Follow instructions and guidelines from the Librarian and Library Coordinator.

Record loan material in and out. Process existing and acquired library material by cataloguing and

organising storage. F-111 Workers

Follow instructions and guidelines from the F-111 Supervisor and Assistant F-111 Supervisor.

Maintain the F-111 aircraft in accordance with the QAM F-111 Display Management Plan.

4. Sub Committees Health and Safety Committee

To ensure that the guidelines in the Health and Safety Manual are followed and recommend procedural improvements to the QAM Executive.

To review and recommend action for accidents and procedural breaches submitted on the Incident Report form.

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Environmental Management Committee

To ensure that the guidelines in the Environmental Management Plan are followed and recommend procedural improvements to the QAM Executive.

To review and recommend action for breaches submitted on the Incident Report form.

Events Committee

To organise and develop internal QAM events and external QAM promotional displays at events.

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5. Organisational Chart

Treasurer

Vice-President

Secretary

President

Past President

Elected Executive Officers

Operations Manager

Marketing & Promotions Manager

Building Project Manager

Registrar

Membership Secretary

Elected General Officers Workers

Display Officer

Fundraiser

Librarian Library Coordinator

Web Master

F-111 Supervisor

Events Coordinator

Customer Services Coordinator

Tours Coordinator

Assistant F-111 Supervisor

Transport Coordinator

Safety Officer

Newsletter Editor

Photo Curator

Maintenance Workers

Restoration Workers

Front Desk Workers

Library Workers

Tour Guides

Assistant Ops Manager

Standards Officer

Engine Run Safety Officer

Assistant Events Coordinator Sub-Committees

Health & Safety

Environmental Management

Events

F-111 Workers

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Sales Coordinator


POLICY 3.2 Volunteer Policy

Issue: 1 Adopted by resolution at a General Meeting held 21 Jan 2012 President: CF Robinson Secretary: D Bussey

QAM values the contributions of its volunteer workforce and endeavours to provide a positive fulfilling environment to work in. Relevant laws and other references

QAM Constitution

Duty of Care Policy



Procedures

All Museum volunteer workers are required to be QAM members.

All volunteer workers are entitled to attend the museum’s Annual General Meeting and General Meetings. They have the right to vote at these meetings provided they are currently financial and are not on temporary and short term memberships.

Each volunteer will be given every opportunity possible to select the area that they wish to work in.

All members will go through both an acceptance and an induction process before commencing work at the Museum.

The museum will have Volunteer’s Insurance for volunteers that are working at the museum.

Adequate training will be provided to all volunteer workers to allow them to undertake their work. Those engaged with Front Desk duties will under go training as outlined in the Front Desk Volunteer Handbook. Those engaged in aircraft and engine restoration duties will under go training as outlined in the Workshop Volunteers Handbook.

All volunteers will be encouraged to attend any relevant training workshops to enable them to better do their job and to properly comply with these Policies and Procedures and other requirements of the museum.


A register of volunteer worker’s training will be kept and regularly updated.

All volunteers will have access to the museum’s management documentation, such as the Constitution, meeting minutes, Policy and Procedures Manual and the Health and Safety manuals.

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POLICY 3.3 Working with Children Policy


QAM is required to ensure that all aspects of the Blue Card legislation for working with children and young people are complied with. Relevant laws and other references

Commission for children and young people and child guardian Act, 2000

Procedures

All volunteer workers who work with children must hold a current and valid Blue Card.

A Blue Card register will be maintained listing all compliant members.

The register shall contain information about the card holder, card number, when it was issued, and when it expires.

The register shall be referred to by the Membership Secretary on a monthly basis to track expiry dates.

All members holding an existing Blue Card prior to their involvement in the museum shall be required to complete appropriate documentation to have their engagement with the museum recorded (e.g. Authorisation to confirm a valid Blue Card).

All members shall be provided with information regarding their

responsibilities in holding a Blue Card.


POLICY 3.4 Duty of Care Policy


The law requires QAM to provide the appropriate standard of care to everyone and for everyone to take all reasonable care in carrying out their duties.


Work, Health and Safety Act 2011 (Qld)

Civil Liability Act 2003 (Qld)

Procedures

QAM has a common law duty of care to exercise reasonable care to avoid injury to all entrants on the premises. The risk must be ‘reasonably foreseeable’ and not farfetched or fanciful.

Duty of care is breached by failing to do what is reasonable or by doing something unreasonable that results in harm, loss or injury to another. This can be physical harm, economic loss or psychological trauma.

Duty of care must be balanced with risk, that is, the right of informed individuals to take calculated risks. Everyone has a right to an assumption of competence. Informed decision making involves a general awareness of the consequences of the decision and the decision is made voluntarily and without coercion.

Every person owes a duty of care to every other person who is reasonably likely to be injured by their actions or failure to act.

Workers need to use their skills and experience to decide on what actions they should take in each situation of potential harm.

Volunteer Workers will not be asked to carry out tasks which require qualification or training that they do not have.


POLICY 3.5 Privacy and Confidentiality Policy


QAM respects the privacy of all individuals and seeks only information which it needs to administer the work of the museum. The information will be treated with confidentially and sensitivity and in keeping with legal requirements. Relevant laws and other references

QAM Constitution

Privacy Act, 2000 (Commonwealth)

Procedures

QAM will comply with the Privacy Principles under the Privacy Act, 2000 (Commonwealth).

QAM gathers only the information it needs in order to administer the work of the museum.

Personal records are only to be accessed by persons who need them for a reason for which the person giving the information has consented to it being used.

A member’s personal information will not be released to a third party without the permission of that member.

The museum will endeavour to obtain disclosure consent from people whom it collects personal information. Personal information includes that contained in documents, photographs or databases and can include information about a person’s age, health and address.


POLICY 4.1 Emergency Drills and Evacuations Policy


QAM adopts a proactive approach to ensuring that museum volunteer workers are aware of, and understand, evacuation and other emergency procedures. Relevant laws and other references

Work, Health and Safety Act, 2011 (QLD)

QAM Disaster Management Plan

QAM Standing Order No.3

Procedures

All front desk workers will receive training on the museum’s emergency evacuation procedure. The procedure, in a quick reference form, will be readily accessible to the front desk.

Emergency evacuation drill will be carried out at least once every 12 months.

Emergency evacuation procedures will be clearly displayed near the entrance / exit of each building.

Emergency telephone numbers will be clearly displayed at the phone locations.

Volunteer workers are to ensure that all exits are kept clear and unlocked to enable a quick departure.

Attempts to extinguish fires will occur only when the area has been evacuated and only if there is no immediate danger.

No one will re-enter a building until the emergency services advises that it is safe to do so.

After the emergency is contained, the Disaster Management Plan will be implemented if required.


POLICY 4.2 Disaster Management Policy

Issue: 2 Adopted by resolution at a General Meeting held 15 Sept 2012 President: C Elmes Secretary: D Bussey

QAM recognises that occasions may arise where the Disaster Management Plan will need to be implemented to protect the museum’s collection, facilities and equipment. The disaster management applies to natural events such as storm, cyclone, flooding and bushfire. Localised events that will also require a disaster management response include flooding from plumbing, fire and mould. Relevant laws and other references

Work Health and Safety Act, 2011

QAM Disaster Management Plan

QAM Health and Safety Manual

Procedure

Prevention and Preparation

The aim of QAM is to minimise the effects or more importantly, if possible, eliminate the effects of any anticipated disaster. The museum will regularly review the museum’s buildings, surrounds and collection to ensure that they are maintained in the best possible way to achieve this.

The review will:

Consider the most likely disasters to effect the museum and the local area. Bushfires, storms, cyclones and flooding will be of the most concern.

Identify the risks these pose to the museum’s buildings and collection.

Reduce or eliminate the identified risks. Securing aircraft and items stored outside would be the most important consideration during storms.

Prioritise the collection. Determine the most significant items in the collection and write a priority list, ie which items would we save first. This could be used, when time permits, to relocate some of the collection away from the disaster threat.

Establish a Disaster Response Team who will carry out the Disaster Management Plan after any event. Their contact details will be listed in the Plan.


Response and Recovery

The QAM Disaster Management Plan is a document that outlines the process of dealing with events that have caused damage to the collection. It is set out in a step by step format.

Step 1: Ensure the safety of staff & visitors. Call emergency services in the event of major damage to buildings, evacuate the museum. Contact the Disaster Management Team Leaders.

Step 2: Control or limit any continuing event. Contain the damage only when it is safe to re-enter the damaged area.

Step 3: Assess the seriousness of the situation. Document the damage to the collection. Carry out a risk assessments and develop a course of action to preserve the collection.

Step 4: Organise the recovery plan. Assemble the Disaster Team. Set-up work spaces to process the damaged collection items.

Step 5: Conduct the recovery process. Carry out the appropriate conservation treatment to the damaged items.

Step 6: Finished? Complete the documentation of the disaster. Assess the effectiveness of the Plan and make recommendations for improvements.

The Plan describes the best methods for prioritising items requiring salvage as well as the handling and cleaning methods of items made from various materials. Care must be exercised in this situation so as not to exacerbate the damage already sustained.

The Plan shall be regularly reviewed to reflect the latest recovery and cleaning techniques. The contact details of Team members and emergency services will be updated as required.

Copies of the Plan will be located at the museum’s front counter and library and at Hay Street, Mitchelton. Off site copies will be held at the homes of the President, Secretary and Operations Manager.

Training

The nominated Team Leaders will be trained in the process of managing a disaster, safeguarding the collection and cleaning techniques as described in the Disaster Management Plan.

Front counter staff will have the initial disaster response procedure (ie. calling emergency services, evacuating the museum and contacting the Team Leaders) included in their general training program. All other staff will have knowledge of the location of the Disaster Management Plan document and an awareness of the procedure.

Safety

All disaster responses are to be carried out in a safe manner, in accordance

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with the QAM Occupational Health and Safety Manual.

The first consideration in all disaster situations is the health, safety and welfare of museum members, volunteers, visitors and others on site.

Collections are always a second priority regardless of value.

Equipment

A “Disaster Bin” will be stored in the front counter storeroom. It will contain items to assist in the protection and recovery of the collection during and after a disaster. The contents shall be checked on a regular basis to ensure that it is complete and serviceable.

Many other tools in general use are located around the museum which would be useful in a disaster, eg. ladders, buckets, brooms, mops, etc. Their locations are highlighted in the Disaster Management Plan.

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POLICY 4.3 Health and Safety Policy

Issue: 2 Adopted by resolution at a General Meeting held 21 April 2012 President: CF Robinson Secretary: D Bussey

QAM aims to provide a safe environment for its volunteer workers, visitors and all other persons that are required to work at the museum. Policies and procedures will be continually developed and monitored to reflect the current safe work practices. Relevant laws and other references

Work, Health and Safety Act, 2011 (QLD)

QAM Health & Safety Manual



QAM Standing Order 1

Procedures General

QAM will ensure that its equipment, facilities and premises are safe and clean in keeping with the requirements of the Work, Health and Safety Act, Qld.

QAM promotes health and safety awareness for all people involved in the museum through education and training.

.The QAM Health and Safety Manual will reflect all aspects of the museum’s operations. It will be made available to all workers and be continually reviewed and upgraded to the latest safe work practices.

Safety Officer

The executive committee shall be responsible to ensure that there is, at all times, a member who is designated as the Safety Officer, and who shall report direct to the executive committee.

The Safety Officer shall: o Maintain, in a safe and accessible place, up to date records and

materials required by the legislation and shall be required to provide them to the President on request.

o Monitor volunteer worker practices and ensure up to date information is distributed.

o Make recommendations to the Health and Safety committee on how to improve current systems.

o Ensure walkways and steps are kept clear of equipment and clutter.


o Ensure equipment is arranged with consideration to its purpose and in relation to other equipment.

o Ensure the Workshop Volunteer Handbook and Front Desk Volunteer Handbook and the volunteer worker’s orientation process shall contain up to date information on the legislative requirements for workplace health and safety.

Review Committee

A Health and Safety Committee will ensure that the guidelines in the Health and Safety Manual are followed and recommend procedural improvements to the QAM Executive.

The committee will review and recommend action for accidents and procedural breaches submitted on the Incident Report form.

The committee will meet as required and also review the Health and Safety policy and manual regularly.

Incident Reporting

Workers have a responsibility to identify deficiencies in the operation, suggest improvements and to also report accidents and breaches of the Health and Safety procedures.

Accidents and breaches can be reported on the Incident Reporting form, copies of which are located at the first aid stations.

First Aid

First aid kits will be located at the museum’s front desk and workshop facilities. They must be clearly marked and easily accessible at all times. The contents will be regularly checked for compliance and serviceability.

A first aid treatment register, to record all minor injuries and the treatments, will be located at the first aid points.

Major injuries need to be recorded on the First Aid form and be submitted to the supervisor or committee member.

A register of first aid qualified workers will be kept and their currency regularly reviewed.

Hazardous Materials

All known hazardous materials, whether contained in the collection objects or in the building fabrics, will be noted in the Hazardous Material Register.

All chemicals and hazardous substances will have a Material Safety Data Sheet (MSDS) displayed in a MSDS folder, which is accessible to all workers.

Flammable items shall be stored in the designated sheds.

Unused and unnecessary substances shall be disposed of in a safe manner.

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Maintenance

A weekly safety inspection will be carried out of the premises and equipment and the results recorded. Any noted problems shall be isolated and addressed at the earliest possible opportunity.

All machinery, equipment or vehicles that are faulty or broken must be removed from use and be repaired or replaced as soon as possible.

Electrical equipment will be inspected regularly by a qualified person. The leads will be tagged, recording the authority and date, in accordance with the Australian Standards.

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POLICY 4.4 Non Smoking Policy


QAM actively encourages and provides a smoke free environment for museum volunteer workers and visitors. This demonstrates a commitment to the health and well being of all those associated with the museum and protects the collection from accidental fire damage. Relevant laws and other references

Workplace Health and Safety Act, 1995

Tobacco and Other Smoking Products Act 1998 and Other Smoking Products Amendment Bill 2004.

Procedures

Smoking is not permitted on QAM premises at any time, including the entire outdoor area. An exclusion zone outside of the museum front entry door to a distance of 4 metres is also in place.

Visitors to the museum shall be actively informed, as required, about the policies and procedures for smoking.

Appropriate signs shall be displayed throughout the museum to reinforce the message of a non smoking environment.

Smoking inside QAM vehicles is not permitted.


POLICY 4.5 Engine Running Policy

Issue: 3 Adopted by resolution at a General Meeting held 15 Sept 2012 President: C Elmes Secretary: D Bussey

The museum’s Collection contains operational aircraft and engines, which are regularly run for testing, training and public displays. Each type is operated in accordance with an Operating Manual to ensure the safety of the workers, visitors and the aircraft and engines themselves. Relevant laws and other references

QAM Standing Orders 4

Operational and Special Objects Policy

QAM Engine and Aircraft Operating Manuals

QAM Health and Safety Manual

Procedures OPERATIONAL ENGINES AND AIRCRAFT Every engine and aircraft in the QAM collection that will be run will be operated and maintained in accordance with a QAM Operating Manual, specific to the engine or aircraft type. Engines that are not owned by the museum, but will be operated in the name of the Queensland Air Museum or on the museum’s property, must be run in accordance with this policy. A thorough safety inspection by QAM engine crew members must be completed before the engine is started. The inspection will include assessment of the mounting frame, attachment bolts, propeller, oil and fuel lines and general condition. The engine’s restoration and maintenance history will also be assessed. All aircraft and engines MUST be operated with safety as the main priority at ALL times. It is the role of the Engine Run Safety Officer to ensure that all engine running is compliant with this policy and to recommend improvements to the policy when needed. ENGINE RUN CREW Workers who are involved directly with the running of the museum’s operational aircraft and engines need to have undertaken the training as prescribed in the various Type Operating Manuals. Crowd control crew and


fire guards need to be familiar with the display arrangements especially with their assigned role. Crew for Public Display Run

a. Controller. This member controls the Engine Run and is responsible for the operation of the aircraft or engine and has control of the proceedings, ensuring that crew members are familiar with their duties and the scope of the engine run. b. Safety Officer. To ensure all safety requirements are in place. To ensure all crew members carry out their duties in a safe manner, advise the Operator that it is clear to start, to watch for any situation that may be potentially unsafe; e.g., fuel and/or oil leaks, excessive smoke from exhaust, fire, member of public in an unsafe location. c. Fire Guard. To be positioned inside the fence, in close proximity to the aircraft or engine. Is responsible for the operation of the fire extinguishing equipment as required and safety allows. d. Crowd Control Marshal/s. To issuing ear protection to crowd if requested and to monitor crowd to ensure they remain behind barrier. Also to operate a fire extinguisher if required. e. Commentator. If available, whose task is to describe proceedings and issue safety warnings via P.A. system. Issue ear protection and operate second fire extinguisher as required if other staff not available.

Crew for Non Public Run

a. Operator b. Safety Officer c. Fire Guard

All crew members will be equipped with and wear high visibility vests and wear hearing protection. It is the responsibility of all crew allocated for a particular engine run to be familiar their duties before the run. At least one member should have a mobile phone for emergency calls. ENGINE RUN AREA Area: The Engine Run Bay is to be clear of all loose objects especially beneath and in front of the propeller. The area behind aircraft and engines fitted with propellers must be secured to allow for the propeller wash. Fence: The Engine Run Bay is to be surrounded by a barrier fence to protect the visitors during public engine running displays. The fence should be erected a minimum of 6 metres from aircraft and engines fitted with a propeller and 3 metres from those without. Equipment: The following items are to be located with the aircraft or engine when an Engine Run is to occur:

a. Fire Extinguisher (CO2 type), (Tagged as serviceable). b. Public Address system. (Public display runs) c. High Visibility Vests – one per staff member.

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d. Hearing protection – crew and offered to crowd. e. First aid facility to be positioned nearby.

During non public runs, for maintenance and training, members of the public routinely visiting the Museum are to be kept at least 25 metres from the run site by direct supervision. DOCUMENTATION Prior to each engine run display an Engine Run Display sheet must be completed. This sheet ensures that the operating procedures are followed, crew positions are allocated and safety inspections are carried out. All engines and aircraft must be certified serviceable on the sheet and cross checked before starting. REFUELING Refueling and defueling is to be conducted by QAM nominated experienced personnel only. The following steps are to be followed during refueling:

a. The aircraft or engine is to be grounded together to dissipate static electricity before opening the fuel cap.

b. Use only a grounded metal funnel. c. Smoking is not permitted within 15 metres and not at all on museum

property. d. Workers are not to have matches or lighters on their person. Portable

electronic devices must be switched off (mobile phones, UHF radios). e. External power units must not be connected or disconnected during

refuelling. f. Passengers must not be on board aircraft during refuelling g. Always have a fire extinguisher nearby.

ENGINE RUNNING Prior to starting:

1. The aircraft or engine is to be securely anchored in accordance with the types Operating Manual.

2. A walk around inspection is carried out to verify security of panels and components and there are no oil or fuel leaks.

3. Check oil and fuel levels and ensure filler caps are secure. 4. Checklists for running operations and emergency procedures have

been consulted. Starting:

1. Ensure all members of the public are behind the barrier and all engine run crew have been briefed.

2. The Commentator to make an announcement to the public that the start is about to begin.

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3. The Operator confirms with the crew that the area is clear and the start can begin.

After Shut Down:

1. Nobody is to approach the aircraft or engine until the all clear is signalled by the operator.

2. Record the engine run times in the Engine Running Log and any maintenance defects in the Maintenance Log.

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POLICY 4.6 Fraud Control Policy

Issue: 1 Adopted by resolution at a General Meeting held 15 March 2014 President: C Elmes Secretary: D Bussey

QAM recognises that it has a responsibility to develop, encourage and implement sound financial, legal and ethical decision making and organisational practices. This Fraud Control Policy represents the commitment of QAM to effective fraud risk management and prevention. The desired outcome of this commitment is to minimise the potential for fraud against QAM whether by volunteers or persons external to the organisation. Relevant laws and other references

Procedures Definition of Fraud Fraud can be defined as dishonest activity causing actual or potential financial loss to any person or QAM including theft of moneys or other property by volunteers or external persons and where deception is used before or after the activity. Fraud also includes the deliberate falsification, concealment, destruction or use of falsified documentation for normal business practices or the improper use of information or position for personal financial benefit. Fraud is not just financial theft but includes the unauthorised use of property that belongs to QAM and the release of confidential information that is dishonest. Statement of Attitude to Fraud Fraud has the potential to damage the reputation of QAM within the community and have a detrimental effect on the resources available to promote the objectives of QAM. Being a not-for-profit organisation, QAM has an obligation to carefully control and monitor those funds and property that have been made available to it by government and the community. QAM has a zero tolerance for fraud, regardless of value, by volunteers, suppliers and others. QAM will not hesitate to take punitive action against those who commit fraud and will report suspected or actual fraud to law enforcement agencies for investigation and criminal prosecution. Reporting of Fraud Volunteers who become aware of suspected or actual fraud should report the matter immediately to the QAM President or Treasurer. QAM undertakes to recognise and respect the confidentiality of the identity of a bona fide informant.


POLICY 4.7 Reimbursement of Expenses and Redonations Policy

Issue: 1 Adopted by resolution at a General Meeting held 20 July 2013 President: C Elmes Secretary: D Bussey

QAM recognises that members, in the course of the work they undertake at the museum, may incur authorised expenses on behalf of QAM. These expenses will be reimbursed as long as they comply with the guidelines stated in this policy. Relevant laws and other references

QAM Constitution

Procedures Reimbursement of Expenses QAM reimburses expenses incurred by members upon the production of sufficient and appropriate documentary evidence. Such evidence would be expected to be in the form of a tax invoice from the relevant supplier supported by a signed QAM purchase order if applicable. Major expenses over $ 500 must be preapproved by a member of the Executive Committee and expenses over $ 5,000 preapproved by resolution at a meeting of members. Expenses must not be split in order to fall below these thresholds. In addition and relating to approvals, clause 8.1.3 of the QAM Constitution requires that “Accounts for payment shall be presented and passed at a Council Meeting “(members’ meeting). Expenses must be presented to the Treasurer for reimbursement within three months of incurrence of those expenses, however reimbursement claims in June must be presented by 15 June of each year so as to allow for their processing before the financial year end. Reimbursements maybe made by cheque or electronic funds transfer – minor reimbursements of less than $ 100 may be made in cash from the front office till if and only if sufficient cash is available. Car mileage, at rates specified by the Australian Taxation Office, maybe reimbursed to members for their attendance in support of official QAM displays staged at locations other than the museum in Caloundra and QAM aircraft/artefact retrievals and the like. If a member seeks to claim car mileage


for any other activities of the QAM, then that member should obtain the preapproval of either the President or Treasurer. Redonations The history of reimbursements by the QAM has been that members have, from time to time, redonated the reimbursements back to the QAM. Such redonations are made entirely voluntarily and no benefit or advantage is received by the member except for the issuance of a QAM receipt and recognition of the donor member in a members meeting.

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POLICY 5.1 Education Policy

Issue: Adopted by resolution at a General Meeting held President: Secretary:

TBA Relevant laws and other references

Procedures


POLICY 5.2 Commercial Activities Policy



Procedures


POLICY 5.3 Loan Item Policy



Procedures


POLICY 5.4 Research Policy



Procedures


POLICY 5.5 Visitor Services Policy


Visitors to the Museum are paramount to the success and continued operation of the museum. This policy highlights the services on offer to the visitors. Relevant laws and other references


Procedures Visitor facilities and services provided for are:

Hours of operation 10am – 4pm every day except closed on Christmas Day.

Entry fees apply. There are discounts for Pensioners, Children, Family groups and Tour groups. Cash, EFTPOS, Visacard and Mastercard are accepted for general entry. Cheques by prior arrangement will be accepted for Tour Group bookings.

A visitor’s guide brochure is provided on entry, which gives directions to the museums displays and facilities. Comprehensive information boards on the individual aircraft and displays are displayed at each location.

Regular special event days are scheduled during the year, which allow special visitor access or viewing of the collection. The annual Open Cockpit Weekend allows access inside a selected number of aircraft as well as providing catering, entertainment and visiting displays. Engine Run Days allow for visitors to see, hear and experience a number of historic aircraft engines and aircraft.

Disable vehicle parking bays are reserved in the car park. Wheelchair access inside the museum is available to most areas of the display.

Toilets are located inside Hangar 2, which include a disabled toilet.

Seating is provided at numerous positions around the display.

A Kids Corner provides complementary colouring-in sheets and pencils for children.


The museum shop has on sale a range of cold soft drinks and bottled water. A cold water fountain is provided for visitors outside the toilet block in Hangar 2.

The museum shop has on sale a range of QAM branded souvenirs and clothing as well as aviation books, badges and models.

A comprehensive web site is maintained and updated highlighting the museum’s collection, facilities and contacts. A Facebook page is also maintained to keep visitors updated on the museum developments.

Connections with the local tourism bodies provide visitors with museum location and service information.

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POLICY 5.6 Access Policy



Procedures


POLICY 5.7 External Display Policy

Issue: 1 Adopted by resolution at a General Meeting held 17 Sept 2011 President: CF Robinson Secretary: D Bussey

The museum aims to promote the Collection by attending various public events, mainly tourism and aviation related. By displaying at a variety of locations the museum aims to attract a wider audience and encourage repeat visitation. Relevant laws and other references

Procedures In order to ensure that a consistent and professional external display standard is maintained, one that promotes the museum in the best possible light, the following points need to be considered.

An external display must satisfy at least one of these criteria. 1. It promotes the museum. 2. It raises funds for the museum or another registered charity. 3. It recruits museum membership.

A single contact person is nominated to liaise with the event

organisers.

A single person is nominated to lead and coordinate the planning and execution of the display.

In planning an external display all of these points need be satisfied.

A display is planned that is appropriate to the event audience and the allocated display size and location.

Adequate workers are rostered to attend.

The selected display items are in a good, clean condition and have informative signage.

The display must comply with the local laws and conditions set out by the event organising body.

Expenses are coincided and budgeted for. The worker’s anticipated out of pocket expenses are clearly disclosed to them.

All the appropriate insurances and vehicle registrations are current.


The display area is to be set out with consideration for:

Good visual impact, visitor accessibility and safety.

Prominent QAM signage is to be included on the display.

Major display items including cockpits and engines are to be positioned on stable ground with care to secure ladders and provide adequate clear walkways around them.

Workers should be provided with adequate seating and shelter for outdoor displays.

The area is to be maintained in a neat and tidy condition for the duration of the display.

Workers should be dressed neatly and are readily identifiable as

museum members i.e. QAM shirts and name badges.

Displays that include shop sales and monetary donations must comply with the event organisation’s conditions or restrictions. Adequate security arrangements for handling money must be planned for and all money raised must be fully accounted for and recorded.

Events lasting more than one day require the display to be securely

contained overnight.

A report on the display results must be submitted to a General Meeting.

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POLICY 5.8 Environmental and Sustainability Policy

Issue: 1 Adopted by resolution at a General Meeting held 6 March 2012 President: CF Robinson Secretary: D Bussey

The Queensland Air Museum is committed to managing all aspects of our operations in a sustainable and environmentally responsible manner. We care about the environment, and believe that we have a responsibility to care and protect the environment in which we operate.


Environmental Protection Regulation 2000 (QLD)

Dangerous Goods Safety Management Regulation 2001(QLD)

Procedures To ensure sustainable and environmentally responsible behaviour is accepted as an integral part of our operations, we specifically undertake to:

Establish an Environmental Management System in order to help systematically reduce our impacts on the environment.

Conduct operations in compliance with relevant local environmental regulations, licences and legislation.

Prevent pollution occurring from our activities and operations.

Introduce measures to reduce energy and water consumption.

Manage waste material by recycling where possible.

Communicate this policy to our members and the wider community.

Educate our members and contractors on their environmental responsibilities and ensure this is integrated into their work practices, training and decision making.

Continuously improve the environmental performance of the museum.


Appendix A: Glossary

Accession The process of registering and cataloguing an object into the museum’s collection. Archives Records that have been selected for indefinite retention on the bases of their continuing value for legal, administrative, financial or historical research purposes. Also the name of the repository in which an archival collection resides. Artefact A man made object of historical interest. Collection The body of acquired objects held in title by the museum. Conservation All actions aimed at safeguarding material for the future. Deaccession The process by which an object in the museum’s collection is removed from the collection. Museum The museum is the Queensland Air Museum. Operational Working or running engines or aircraft. Policy A written statement guiding the museum’s aims, practices and procedures in relation to specific activities. Preservation All action taken to slow deterioration of, or prevent damage to, material. Preventive Conservation All action undertaken to prevent the deterioration of material and collections. Provenance The full history and ownership of an item from the time of its creation or discovery to the present day, through which authenticity and ownership are determined. Restoration The actions taken to return material to a known or assumed earlier state.


Significance The historical, aesthetic, scientific or social values that a museum object or collection has for past, present and future generations. Standards Accepted or approved levels of excellence or quality. Static Non operational engines or aircraft. Volunteer A person who, without remuneration, contributes his or her time, knowledge, skills and effort to the museum. Worker The personnel of the museum, employed or voluntary (paid or unpaid).