Team Members MBB : Anil Nair Process owner : Greg Malone
Associates Jasraj Sandhu
Slide 4
Affinity Diagram /Selection Matrix Project directly allotted by
the champion.
Slide 5
Business Case Productivity is the KPIV at our facility. So if
productivity is increased the cost decreases. No project has been
done for the AWCC Quality productivity (KPIV). Since the repair
department is being transferred to another facility, need is to
understand the productivity expectations.
Slide 6
Problem Statement o No clear supporting evidence supporting the
KPIV goal. o There are or maybe inefficiencies tied up in the
inspection process slowing down productivity.This will impact cost
to the business as well as lower employee morale.
Slide 7
Objective Increase productivity from 55 units/8 hrs/person to
60 units/8 hrs/person
Slide 8
Voice of Customer(VoC) On time delivery Decrease in unit cost
Improved efficiency of process
Slide 9
Stakeholder Analysis StakeholderProject
relationshipCommunication strategy Impact ed by project Can
influenc e outcom e Content /proces s expert Controls resource s
Invite to meetings copy of minutes Communi cation represent ative
ManagementxxxxxxMBB AWCCxxMBB AssociatesxxxManager
Slide 10
SIPOC Supplier AWCC Input Phones to be repaired
TrainingManpower Process ReceiveTriageFlashQC inspectionRepair
Output Repaired phones Customer AWCCManagement
Slide 11
SWOT StrengthsWeakness Dedicated manpower Equipment 55 units/8
hours/person OpportunitiesThreats Increase production to 60 units/8
hrs/person Increased customer satisfaction Increase in soft savings
Associates reluctant to change Might not understand LSS
approach
Slide 12
Critical to Quality(CTQ) AWCC Management Service Level
Agreement On time delivery Decrease in unit cost Improved
efficiency Productivity
Slide 13
Return on Investment 4 inspectors $15/inspector/hr 8 hour
workdays Total inspection cost per day = # inspectors x cost of
each inspection=4 x 15 x 8 = $480.0 Total inspection cost per
phone= total inspection cost per day / # phones inspected per day
if 50 phones per day = 480/220 = $2.18/ phone if 60 phones per day
= 480/240 = $2.00/phone 2080 working hours in a year and 20 more
phones are inspected per day Savings = 20 x 2080 x 0.18 =
$7488/year
Slide 14
Tollgate Review I Concur that the Define phase was successfully
completed on 10/01/2013 I concur the project is ready to proceed to
next phase: Measure Anil Nair Champion/MBB Greg Malone Process
Owner