QIP Process and PDC/SAgroup 6

QIP Process● Quality Improvement Process

● Making improvements in the activity process

● Producing more positive outcomes

● Adjusting the process instead of removing

steps.

Beneficial Changes of QIP● Increase customer satisfaction

● Decreased inefficiency

QIP Principles1. System = Outcome

2. Different processes = Different Outcomes

3. Assistance of data

QIP Models and Tools● PDSAPlan-Do-Study-Act (to be discussed later on)

QIP Models and Tools● Root Cause Analysis (RCA)- Underlying cause of a problem- Needs fixing to avoid recurring problems

QIP Models and Tools● 5S- Workplace management

● Lean Methodology- Based on the Toyota Production System- Operationalizes workflows and processes- Removing wastes induced by faulty

processes

QIP Models and Tools1. Identify Value2. Specify Value3. Workflow Processes4. Push/Pull Activities5. Process Delivery

QIP Components

Improvement Inhibitors● Discouraged by failures● High Cost = High Quality● Management delegation● Employee apprehensions

PDC/SA● Plan-Do-Check(Study)-Act

○ The PDC(S)A Cycle is a systematic series of steps for gaining

valuable learning and knowledge for the continual improvement of a

product or process.

History● In 1939, Dr. Shewhart believed that quality and product

development follows a cycle not a linear model.

● Deming modified the shewhart cycle and addeda 4th step.

Deming Wheel Steps:1. Design the product.2. Make the product and test in the production line and in the laboratory.3. Sell the product.4. Test the product in service and through market research. Find out what users think about it and why non-users have not bought it.

PDCA cycle vs. PDSA cycle● Deming circle is a quality control program. It is a plan for

management. ● the QC/PDCA circle is for a group of people that work on faults

encountered at the local level

Phases of PDC/SA Plan: The purpose of this phase is to investigate the current situation, fully understand the nature of any problem to be solved, and to develop potential solutions to the problem that will be tested.

1. Identify and prioritize quality improvement opportunities.

2. Develop an AIM statement3. Describe the current process surrounding the problem in order to understand the process and identify areas for improvements. 4. Collect data on the current process5. Identify all possible causes of the problem and determine the root cause.6 Identify potential improvements to address the root cause, and agree on which one to test.7. Develop an improvement theory. 8. Develop an action plan indicating what needs to be done, who is responsible, and when it should be completed.

Phases of PDC/SA Do: The purpose of this phase is to implement the action plan.

1. Implement the improvement.2. Collect and document the data.3. Document problems, unexpected observations, lessons learned and knowledge gained.

Check/Study: This phase involves analyzing the effect of the intervention. Act: This phase marks the culmination of the planning, testing, and analysis regarding whether the desired improvement was achieved

1. Adopt2. Adapt3. Abandon