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QUA VADIS IT ?Aurelian Sin
Future ?
Future ?
Past Trends
Needs
Future ?
Past Trends
Needs
15-20 years ago IT department
Programmers
HW & Systems Admin
Operators
Programmers
HW & Systems Admin
Operators
Internal IT
Programmers
HW & Systems Admin
Operators
Internal IT
Clients departments
ServiceDesk
Business System Analyst
ServiceDesk
Programmers
HW & Systems Admin
Internal IT
External
Business System Analyst
ServiceDesk
HW & Systems Admin
Internal IT
External
HW & Systems Admin
Internal IT
External or Centralized
HW & Systems Admin
Business System Analyst
ServiceDesk
Past Present
Maturation -> Commodity -> Externalization
New demands -> New Profiles
Learning's
Future ?
Past
TrendsNeeds
Trends
Integrati
on
Future ?
Past Trends
Needs
Business Intelligence & Dash Boards
Work flows
ERP
Social O
utside & Inside
Infrastructure
IntegrationsIntegrations
Exte
rnal
Sys
tem
s
Specific Applications Integrations
Needs
Business Intelligence & Dash Boards
Work flows
ERP
Social O
utside & Inside
Infrastructure
IntegrationsIntegrations
Exte
rnal
Sys
tem
s
Specific Applications Integrations
Maturity
Business Intelligence & Dash Boards
Work flows
ERP
Social O
utside & Inside
Infrastructure
IntegrationsIntegrations
Exte
rnal
Sys
tem
s
Specific Applications Integrations
Competitive Differentiators
Customer profiles
Traditional clients
Potential new clients
Data Scientist
Social Media Analyst
Chief Listening Officer
Cloud Architect
Mobile Technology
Expert
Chief Innovation
Officer
Integration Architect
Chief Integration Architect
User Experience Responsible
IT leader
Transformational Leader
Function Head
Compiling ……….
Present
ServiceDesk
Business System Analyst
HW & Systems Admin
Trends/Needs
Future
