Quality and Content in Repair Firm Reports

CPPC 2012 Spring Workshop Quality and Content in Repair Firm ReportsLaura Pung, Wheaton World Wide Moving |Bekins Van LinesGayle Whitton, Planes Moving and Storage, IncShannon Bitz,Wheaton World Wide Moving|Bekins Van LinesPanel-What information do the repair firms need prior to going out to the customers residence?What do you need?-Detailed description of the damage inspected-Provide the repair cost for an item even if it can potentially be denied

Repairable Items-What is a reasonable cost for digital photos?-Provide a picture of the entire piece and the specific area damaged

Digital PhotosExample

-Obtain estimate if needed to support the claim-Advise the adjuster if there is going to be an additional fee

3rd Party Estimate-Provide the carrier with a detailed description of the damage-If the damage is deniable please describe why

Non Repairable Items-Make, model, size, serial # and a description of the damage-What is a replacement of like, kind and quality

ElectronicsExample

-Fresh Damage not Transit Related Damage-Provide personal information observed as a side note and not on the inspection report.

WordingThank You!!!!