quality assurance department quality assurance department quality assurance department quality assurance department quality assurance department quality assurance department Overall Fife Hospitals Overall Fife Hospitals Catering Patient Catering Patient Questionnaire Questionnaire October - December 2010 October - December 2010 quality assurance department quality assurance department quality assurance department How would you rate The taste of the meals Excellent, good or acceptable 93% Poor or very poor 4% Missing data 3% The appearance of the meals Excellent, good or acceptable 91% Poor or very poor 5% Missing data 4% The temperature of the meals Excellent, good or acceptable 89% Poor or very poor 7% Missing data 4% The portion size of the meals Excellent, good or acceptable 91% Poor or very poor 3% Missing data 6% Drinks & snacks Were you offered: Condiments Yes 88% No 5% Don’t know 1% N/A 2% Missing data 4% Hot/cold drinks Yes 94% No 2% Missing data 4% Mid-morning snacks Yes 78% No 11% Don’t know 1% N/A 3% Missing data 7% Mid-afternoon snacks Yes 77% No 11% Don’t know 1% N/A 3% Missing data 8% Mid-evening snacks Yes 78% No 6% N/A 7% Missing data 9% Fresh drinking water Yes 93% No 2% N/A 2% Missing data 3% Service Are you given the chance to wash your hands before your meals? Yes 86% No 6% Don’t know 2% N/A 1% Missing data 5% Are the staff who serve the meals pleasant and helpful? Yes 95% No 1% Don’t know 1% Missing data 3% Are your meals served at appropriate times? Yes 93% No 1% Don’t know 2% Missing data 4% Are you given adequate time to finish your meals? Yes 94% No 1% Not applicable 1% Missing data 4% If you need help to eat your meal, did you get it? Yes 31% No 5% Don’t know 2% N/A 50% Missing data 12% If you require adapted cutlery did you receive it? Yes 27% No 5% Don’t know 3% N/A 57% Missing data 8% Are your meals ever interrupted? Yes 18% No 68% N/A 7% Missing data 7% Overall Rating of Catering Overall Rating of Catering Service Service 94% Considered it to be excellent, 94% Considered it to be excellent, good or acceptable good or acceptable 3% Considered it to be poor or very 3% Considered it to be poor or very poor poor 3% Missing data 3% Missing data Menu Choice and Content Did you receive a ‘Question of Catering’ leaﬂet? Yes 41% No 35% Don’t know 14% N/A 3% Missing data 7% Was the meal ordering system easy to understand? Yes 89% No 3% Don’t know 2% N/A 4% Missing data 2% Were you aware that you could choose a large or small portion? Yes 81% No 14% Don’t know 3% Missing data 2% Do you select your own meals? Yes 94% No 2% N/A 2% Missing data 2% Is the meal ordering system easy to use? Yes 92% No 3% N/A 2% Missing data 3% Do the menus provided meet your dietary needs? Yes 78% No 5% Don’t know 3% N/A 10% Missing data 4% Do you always receive the meal you ordered? Yes 81% No 11% Don’t know 3% N/A 3% Missing data 2% If not, were you offered a replacement meal? Yes 81% No 19% Is there usually something on the menu to your liking? Yes 89% No 6% Don’t know 1% N/A 2% Missing data 2% Was there enough choice of vegetarian or vegan meals? Yes 22% No 6% Don’t Know 8% N/A 53% Missing data 11% Are you on: Special diet Yes 18% No 74% Missing data 8% Therapeutic Diet Yes 1% No 65% Missing data 34% Religious diet Yes 1% No 65% Missing data 34% Ethnic diet No 65% Missing data 35% If yes, were your needs met during your hospital stay? Special diet Yes 88% Missing data 12% Therapeutic diet Yes 50% Missing data 50% Religious diet Yes 33% Missing data 67% The food offered For breakfast is: Excellent, good or acceptable 85% Poor or very poor 5% N/A 5% Missing data 5% The food offered for lunch is: Excellent, good or acceptable 91% Poor or very poor 4% Missing data 5% The food offered for evening meal A total of 237 questionnaires were completed for the period October - December 2010 overall Fife Hospitals. 57% was completed by patients, 5% by patient representative, 36% by staff members on patients behalf & 2% missing data

Quality assurance department quality assurance department quality assurance department Overall Fife Hospitals Catering Patient Questionnaire October -

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quality assurance department quality assurance department quality assurance department

Overall Fife HospitalsOverall Fife HospitalsCatering Patient QuestionnaireCatering Patient Questionnaire

October - December 2010October - December 2010

quality assurance department quality assurance department quality assurance department

How would you rateThe taste of the meals

Excellent, good or acceptable 93% Poor or very poor 4% Missing data 3%

The appearance of the mealsExcellent, good or acceptable 91% Poor or very poor 5%

Missing data 4%The temperature of the meals

Excellent, good or acceptable 89% Poor or very poor 7% Missing data 4%

The portion size of the mealsExcellent, good or acceptable 91% Poor or very poor 3%

Missing data 6%

Drinks & snacksWere you offered:Condiments

Yes 88% No 5% Don’t know 1% N/A 2% Missing data 4%Hot/cold drinks

Yes 94% No 2% Missing data 4%Mid-morning snacks

Yes 78% No 11% Don’t know 1% N/A 3% Missing data 7%Mid-afternoon snacks

Yes 77% No 11% Don’t know 1% N/A 3% Missing data 8%Mid-evening snacks

Yes 78% No 6% N/A 7% Missing data 9%Fresh drinking water

Yes 93% No 2% N/A 2% Missing data 3%

ServiceAre you given the chance to wash your hands before your meals?

Yes 86% No 6% Don’t know 2% N/A 1% Missing data 5% Are the staff who serve the meals pleasant and helpful?

Yes 95% No 1% Don’t know 1% Missing data 3%Are your meals served at appropriate times?

Yes 93% No 1% Don’t know 2% Missing data 4%Are you given adequate time to finish your meals?

Yes 94% No 1% Not applicable 1% Missing data 4% If you need help to eat your meal, did you get it?

Yes 31% No 5% Don’t know 2% N/A 50% Missing data 12%If you require adapted cutlery did you receive it?

Yes 27% No 5% Don’t know 3% N/A 57% Missing data 8% Are your meals ever interrupted?

Yes 18% No 68% N/A 7% Missing data 7%

Overall Rating of Catering Overall Rating of Catering ServiceService

94% Considered it to be excellent, 94% Considered it to be excellent, good or acceptable good or acceptable

3% Considered it to be poor or very 3% Considered it to be poor or very poorpoor

3% Missing data3% Missing data

Menu Choice and ContentDid you receive a ‘Question of Catering’ leaflet?

Yes 41% No 35% Don’t know 14% N/A 3% Missing data 7%Was the meal ordering system easy to understand?

Yes 89% No 3% Don’t know 2% N/A 4% Missing data 2%Were you aware that you could choose a large or small portion?

Yes 81% No 14% Don’t know 3% Missing data 2%Do you select your own meals?

Yes 94% No 2% N/A 2% Missing data 2% Is the meal ordering system easy to use?

Yes 92% No 3% N/A 2% Missing data 3%Do the menus provided meet your dietary needs?

Yes 78% No 5% Don’t know 3% N/A 10% Missing data 4%Do you always receive the meal you ordered?

Yes 81% No 11% Don’t know 3% N/A 3% Missing data 2%If not, were you offered a replacement meal?

Yes 81% No 19% Is there usually something on the menu to your liking?

Yes 89% No 6% Don’t know 1% N/A 2% Missing data 2%Was there enough choice of vegetarian or vegan meals?

Yes 22% No 6% Don’t Know 8% N/A 53% Missing data 11%

Are you on:Special diet

Yes 18% No 74% Missing data 8%Therapeutic Diet

Yes 1% No 65% Missing data 34%Religious diet

Yes 1% No 65% Missing data 34%Ethnic diet

No 65% Missing data 35%

If yes, were your needs met during your hospital stay?Special diet

Yes 88% Missing data 12%Therapeutic diet

Yes 50% Missing data 50%Religious diet

Yes 33% Missing data 67%

The food offered For breakfast is:Excellent, good or acceptable 85% Poor or very poor 5% N/A

5% Missing data 5% The food offered for lunch is:

Excellent, good or acceptable 91% Poor or very poor 4% Missing data 5%

The food offered for evening meal is:Excellent, good or acceptable 83% Poor or very poor 5% N/A

5% Missing data 7%

A total of 237 questionnaires were completed for the period October - December 2010 overall Fife Hospitals. 57% was completed by patients, 5% by patient representative, 36% by staff members on patients behalf & 2% missing data