OCTOBER, 2013 VOLUME 23 e-SECURITY POST CAPSI & APDI…...

QUALITY COUNCIL OF INDIA TO DEVELOP STANDARDS & CERTIFICATION FOR PRIVATE GUARDING COMPANIES

CAPSI has signed an MoU with Quality Council of India (QCI) on September 30, 2013 to establish mechanism for undertaking Voluntary Quality Initiatives including development of standards/criteria, certification framework, training, awareness and handholding. The scheme will be jointly manage by the CAPSI & QCI. Through this initiative CAPSI will commence processes to set standards for the Security Service Providers. So far we have been working for setting standards for the security guards and related job roles. This scheme will help us to develop standards processes in line with best international practices which will enhance the image of our industry nationally and internationally. The Quality Ratting will have positive impact on the End Users of our services. Thereafter we shall be able to command better

service rates. Kunwar Vikram Singh has already informed the Ministry of Home Affairs as well as Ministry of Labour & Employment about this CAPSI- QCI venture. The draft document will be circulated to the entire membership for their comments. We plan to introduce this scheme at our national conference to be held at New Delhi on December 14-15, 2013.

Prominent Industry leaders and national office bearers of CAPSI including Mr. Neil Prasad, Chairman G4S, Mr. Anil Puri, Vice Chairman–CAPSI, Mr. Jasbir Wasu, VP-CAPSI, Mr. Mahesh Sharma-Secretary General-CAPSI, Mr. Ajit Singh, Treasurer-CAPSI, Col S. Jetley ED-CAPSI, Ms Bhavna Gupta-Sr Manager-CAPSI, Ms Kiran Singh EA were present at the MoU signing ceremony. Mr. B Venkataram Secretary General of QCI signed the MoU in the presence of Mr. Anil Jouhri CEO of the National Accreditation Board for Certifying Bodies (NABCB).

*QUALITY COUNCIL OF INDIA TO DEVELOP STANDARDS & CERTIFICATION FOR PRIVATE GUARDING COMPANIES

This is indeed a Red letter Day for CAPSI and entire Private Security Sector in its journey to achieve excellence in management and service delivery.

WEST BENGAL GOVERNMENT SIGNED ANOTHER MOU WITH CAPSI TO TRAIN 30000 “FIREMEN CUM SECURITY GUARDS” CAPSI has signed a MoU with the Government of West Bengal to train 30000 Firemen-cum-Security Guards during the agreed period of three years. The MoU was signed on 16th September, 2013 at the SYNERGY MSME CONCLAVE organized by the West Bengal Government. Ms. Mamta Banerjee - Hon’ble Chief Minister was present when the MoU was signed. The CAPSI shall be setting up FIVE training establishment to impart training to cadets specially selected to undergo this unique model of training. The SKSDC has developed a special course of 45 days under which the training in Fire Fighting will be imparted under the supervision of the Fire Safety Department of the WB Government. Ms. Mamta Banerjee, Chief Minister and Dr. Amit Mitra, Finance Minister showed keen interest in the CAPSI projects which will be set up at five different locations. Both of them spared sufficient time to have exclusive meeting with Kunwar Vikram SIngh on other related subjects.

The MoU was signed by Sh. Hirdyesh Mohan IAS, Principal Secretary, Dept of Vocational & Education, Govt of West Bengal and Kunwar Vikram Singh, Chairman CAPSI. Dr. Pradeep Chakrabarti, Project Director and Sh. Mahesh Sharma Secretary General, CAPSI also attended the signing ceremony.

CAPSI’S NEW LEADERSHIP TEAM FOR WEST BENGAL CAPSI, West Bengal Chapter members meeting held at the Swissotel, Kolkata on September 16, 2013 to consider the reconstitution of the State Chapter. As unanimously decided, following is the new leadership team of the West Bengal Chapter: Sh. Raman Khanna - Chapter Chairman Sh. A. M Luthra - Vice Chairman Sh. Debojit Chowdhury - Vice Chairman Sh. Satnam Singh - General Secretary Sh. Pramode Lodge - Secy Finance

Sh. Ankush Khanna - Secy- Membership Services

Sh. William Barno - Secy Coordination

*CAPSI’S NEW LEADERSHIP TEAM FOR WEST BENGAL

The Executive Committee shall be constituted by the newly appointed chairman in consultation with his team of office bearers. Kunwar Vikram Singh and Sh. Mahesh Sharma met all members and discussed the various aspects of the state issues being faced by the industry. Kunwar Vikram Singh said that “I am sure that under the leadership of industry stalwarts and support of young professionals, the WB Chapter will progress well’.

SKSDC ADVISORY BOARD MEETING

The Advisory Board Meeting of SKSDC, was held on 20th September to brief members of the Board about the STAR SCHEME and its various facts in relation of its impact on the Private Security sector. Eminent security leaders of the PSS including Chapter Chairmen of State CAPSI Chapters from Punjab, Tamilnadu, Kerala, Jharkhand, Andhra Pradesh, Delhi, Himachal, Gujarat, Maharashtra, Haryana, Karnataka and Bihar participated in the deliberations. It was a very productive forum held at PHD House and was attended by 27 participants. Besides detailed presentations made on the Scheme, the interactive session proved useful in

clearing doubts of the participants on various aspects of the Scheme. Kunwar Vikram Singh presided over the meeting which was also attended by Sh. N C Padhi IPS, former Secretary (Security) Cabinet Secretariat, Government of India, Lt Gen J S Bajwa-Radiant, Sh. C Pal Singh former IGP, Sh. Jasbir Wasu, Sh. Mahesh Sharma- Secy General, Mr. S R Chauhan, Sh. A M Luthra - Chairman of GI, Lt Col P Sankaraman – Checkmate, Maj Raghunath – Force10, Col S Sharma-Force Tech, Sh. R L Handa-NISA, Col S Kaul – Zeeten, Sh. Ghanshyam Pandit-Sahyata Security, Sh. Shivindra Prtap Singh-Lancers, Col B K Dhupar - CMD Swift, Sh. V K Anand – VP Swift, Capt Kuldeep Singh, Capt Shibu Isaac- Force1, Sh. Anirudha Singh-Ranchi Security, Col S. Jetely ED- CAPSI, Col. Balbir Singh-Dy Director, Col Sunil Kumar - Adnl Director and Sh. Vipendra Singh Director- Enterprise- SKSDC .

Lt. Gen S S Chahal CEO and Maj Gen D K Jamwal COO of SKSDC made presentations on the STAR Scheme and other industry related matters.

150000 SECURITY GUARDS TO BE TRAINED AND UP-SKILLED UNDER STAR SCHEME

The SKSDC has been given target to train and up-skill 1.5 Lac trainees and security guards. The SKSDC made their projections to NSDC to undertake this assignment. This ambitious project will be completed by SKSDC through its accredited training partner by 14th August 2014. This project has been sub allotted into four buckets coinciding with the four quarters. In the first bucket upto 31 December 13, SKSDC has been allotted a figure of 22,500 which has further been sub allotted amongst 44 TP who had successfully completed the mandatory requirements spelt out by the STAR Scheme. The figures allotted, are subject to change based on performance, which will be reviewed at the end of each quarter. These 150000 trained and certified security guards will usher a new era of standards and skill in the private security domain.

HACKERS – FOR – HIRE GROUP TARGETING GOVERNMENT ASSETS, REPORT SAYS Symantec's recent analysis of attacks against high-value targets, including government agencies and contractors, has revealed a large and sophisticated organization of professional hackers for hire. The China-based Hidden Lynx group is at least four years old and has been involved in several high-profile campaigns, including Operation Aurora, which attacked

numerous high-tech companies and government contractors.

Symantec researchers say although many of the breaches have been reported, a single professional organization has not been documented as being highly involved with all of them. The Hidden Lynx organization is comprised of 50 to 100 individuals, divided between two operational teams using various Trojans. One team uses Backdoor. Moudoor, the other Trojan Naid, according to a Symantec white paper. Researchers believe that a specialized organization is likely behind the attacks due to the variety of types of information apparently targeted.

John Briggs, Operations Director of First Security In his latest blog for Infologue, John Briggs, Operations Director for First Security, discusses the importance of accredited training in the security industry and how it is a vital tool to

* TRAIN TO GAIN - JOHN BRIGGS

enable security companies to deliver enhanced services to their clients. Evolution The security industry has evolved from just offering physical protection to buildings and people. Security now includes an array of added value services to better protect and serve clients, their people and property. So how can security companies ensure that they differentiate their service offer and continue to evolve as the industry does? The answer is in training. Training benefits both the security personnel, as they gain valuable skills to keep them ahead in a very competitive environment, and the client as they receive enhanced services from a skilled team. However, importance must be placed on the quality of the training. For the value to be truly showcased, the training must be accredited. Without that accreditation or some kind of certification, the training is essentially worthless. Clients have no evidence to understand how skilled its security team is, and security personnel have no confirmation to allow their newly attained skills to be transferred to future roles or employers. With this in mind, the industry needs to join forces to devise and offer properly accredited qualifications that are transferrable, offering proof of the skills attained, making security personnel more valuable to employers and clients. Train and gain Security personnel that have skills outside of standard physical protection can have a direct

influence on the quality of service delivered to the client. For example, a guard that understands the importance of customer service will offer more value to a client that requests its guards meet and greet customers as they enter the building. If indeed training holds the key to providing a better service, it’s important to understand the many ways in which security personnel can be trained in order to enhance their skills. Hostile reconnaissance is one area that is particularly important, as it helps guards to be more aware of potential threats and to take preventative measures to mitigate these threats. For example, this training helps those guards to recognise the difference between photos or information being taken innocently or those which could be used for malicious purposes. Conflict resolution is already part of the training provided to guards when undertaking their basic license. However, a lot more could be done in this area to ensure officers are fully equipped to deal with situations. Extra education, including scenario testing, will help the guard develop a deeper understanding of different situations. IOSH, the biggest health and safety membership organisation in the world, also offers an accreditation which is a good foundation for security personnel, as it makes guards more aware of their surroundings, potential threats and risks, and how to do security more safely. An IOSH trained officer can be a valuable asset to any customer. Part of a culture Although most security personnel are employed by a security company, rather than directly by the company whose site they work on, a lot of them will have a greater affiliation with the people on their site rather than with their

* TRAIN TO GAIN - JOHN BRIGGS

employer. Therefore, participation in the workplace induction training, as given to all employees, is essential. This allows the security team to understand the client culture, specific procedures and preferences, as well as what the business is all about, and gain a more in-depth knowledge of the company’s health and safety procedures including recording accidents. An officer with this knowledge assimilates to the site very quickly and can be a more valuable presence than someone without this training or understanding. Premium promise If security companies want to employ higher skilled guards and secure better margins then it is up to these companies to produce a better service. This better service comes from training. Although in this tough financial climate it seems wise to look for ways to cut costs, there is more benefit to be had from investing in people and their skills. Being able to demonstrate to clients that the security company has a highly skilled workforce offers peace of mind from knowing the highest quality measures are being put in place, by a well-trained, well informed and well respected security team.

59 TRAINERS TRAINED & CERTIFIED AT BHUBANESWAR, CHENNAI & BARABANKI The 8th T3 Course was conducted by SKSDC for 15 trainers of ASTM at Bhubaneswar from 03 to 13 September 13. The 9th T3 Course was conducted by SKSDC at Force 1Guarding Services, Chennai for 25 trainers from 16 to 27 September 13. The 10th T3 Course was conducted under the aegis of SKSDC by ICSS at Barabanki from 24 Sep to 04 Oct 13 and was attended by 20 trainees. The CAPSI members are showing great enthuse to get their Security Officers and Supervisors

trained as CERTIFIED TRAINERS to support and avail the benefits of the STAR SCHEME. GI SECURITY OF KOLKATTA, THE CAVALIERS OF BANGLORE and SRIST OF DELHI have signed agreement with SKSDC to run special courses.

SKSDC plans to conduct three T3 courses at the following locations during October 13 :- A 11th T3 Course at SRIST, New Delhi from 07 to 18 Oct 13. B 12th T3 Course at CAVALIER, Bangalore from 07 to 18 Oct 13. C 13th T3 Course at GI Security, Kolkata from 21 Oct to 01 Nov 13.

The CAPSI Members are advised to make use of this opportunity to get their supervisors trained.

STAR SCHEME - PILOT COURSES

The two pilot courses launched under the STAR scheme of Government of India and conducted by ASTM and SSMS were successfully concluded on 23 September 13. During the pendency of these, the Standards & Quality Assurance Team leader Maj Gen D K Jamwal, COO visited the training being conducted by SSMS on 24 Sep 13 and Col U K Rathore visited ASTM on 03 Sep 13. The aim of these visits was to ensure that training being conducted was mapped to the NOS.

Assessment and Certification of these pilot courses were conducted by India Skills and

MSAG, affiliated to SKSDC, on 24 September 13. Conducts of assessments were overseen by teams from SKSDC comprising Maj Gen D K Jamwal, COO, Mr Vipendra Singh, Director Enterprise and Col Sunil Kumar.

The APDI-Delhi Chapter organized a get-together. The meeting was organized to kick-start preparations for the Annual Conference of CAPSI/APDI scheduled for 14th & 15th December, 2013 in Delhi. Hon’ble Kunwar Vikram Singh (Chairman), Mr. Mahesh C. Sharma (Secretary General), Mr. V M Pandit (Delhi Chapter Chairman) and Mr. Subhash Wadhavan (Vice-President) graced the occasion over cocktail and dinner. Mr. L.N Rao, DCP, Delhi Police also attended as special guest.

It was also decided to enlarge the membership base of Delhi Chapter before the Annual Conference. All the participating members raised various issues concerning professionalism. Hon’ble Kunwar Vikram Singh

APDI - DELHI CHAPTER MEET

*APDI - DELHI CHAPTER MEET

further directed that the APDI Delhi Chapter should immediately induct new board and executive members and they should be entrusted with responsibilities to gear-up for the Annual Conference.

This induction process would be undertaken by mid-October with mutual consultation to be organized by Mr. Ajit Singh (Secretary General). ‘APDI Delhi Chapter’ Meeting to announce and induct new executives has been fixed on 17th October, 2013.

Prominent investigation professionals who attended the meeting were Comt H S Chowdhary, Sh. Vinay Chauhan-Secy, Sh. Rajeev George, Sh. Jitendra Kumar, Sh. Rahul Rai Gupta-Secy, Sh. Sanjiv Deshwal, Sh. Jagdev Singh, Sh. Baldev Puri, Sh. Sanjay Singh, Sh. Sanjiv Kaushik, Sh. Naman Jain, Sh. Rajiv Kumar, Sh. Jogender Pawar, Sh. Sanjay Kapoor, S. Ashwinder Lamba.

SERVICE TAX EXEMPTION- SKSDC TRAINING PARTNERS Ministry of Finance, GOI issued notification on 10th September regarding the exemption of Service Tax for Training Partners & Assessment Agencies affiliated to a Sector Skill Council. This is another benefit for the Training Partners to be affiliated to the SSC.

[TO BE PUBLISHED IN THE GAZETTE OF INDIA, EXTRAORDINARY, PART II, SECTION 3, SUB-SECTION (i)]

Government of India Ministry of Finance

(Department of Revenue) Notification No.13/2013 - Service Tax

New Delhi, 10th September, 2013 G.S.R....(E)._ In exercise of the powers conferred by sub-section (1) of section 93 of the Finance Act, 1994 (32 of 1994), the Central Government, being satisfied that it is necessary in the public interest so to do, hereby makes the following further amendments in the notification of the Government of India in the Ministry of Finance (Department of Revenue), No.25/2012-Service Tax, dated the 20th June, 2012, published in the Gazette of India, Extraordinary, Part II, Section 3, Sub-section (i), vide G.S.R. 467 (E), dated the 20th June, 2012, namely:- In the said notification, in the opening paragraph, after entry 9, the following entry shall be inserted namely:- “9A. Any services provided by, _ (i) the National Skill Development Corporation set up by the Government of India; (ii) a Sector Skill Council approved by the National Skill Development Corporation; (iii) an assessment agency approved by the Sector Skill Council or the National Skill Development Corporation; (iv) a training partner approved by the National Skill Development Corporation or the Sector Skill Council in relation to (a) the National Skill Development Programme implemented by the National Skill Development Corporation; or (b) a vocational skill development course under the National Skill Certification and Monetary Reward Scheme; or (c) any other Scheme implemented by the National Skill Development Corporation.”

[F.No. 356 /17/ 2012-TRU] (Raj Kumar Digvijay)

Under Secretary to the Government of India Note.- The principal notification was published in the Gazette of India, Extraordinary, vide notification No. 25/2012 - Service Tax, dated 20th June, 2012, vide G.S.R. 467 (E), dated the 20th June, 2012 and was last amended by notification No.3/2013- Service Tax, dated the 1st March, 2013 vide G.S.R. 153(E), dated the 1st March, 2013.

The Central Association of Private Security Industry (CAPSI) is committed to the highest standards of professional and ethical conduct at all times. All CAPSI Members are expected to conform to these standards of professional and ethical conduct personally and collectively in all respects. This applies to both their businesses and their employment. These standards include their obligations and responsibilities due to their staff and clients, principals and the general public. Importantly this also applies to their relationships with other CAPSI members who must all comply with all applicable laws, regulations and rules. Any breach of the CAPSI Code of Professional and Ethical Conduct shall render the member committing a breach liable to the disciplinary procedures of the Association as set out in the By-Laws of the CAPSI.

RESPONSIBILITIES OF MEMBERS 1. Integrity - CAPSI members shall maintain

high standards of integrity and professional conduct with fairness and honesty at all times in dealing with clients or employees, past and present, with members of the CAPSI and with the general public.

2. Public Interest - CAPSI members shall conduct their professional activities with respect for the public interest.

3. Accuracy - CAPSI members shall be factual

and accurate when providing information about their services and the services of any company they represent. CAPSI members shall not use deceptive practices.

4. Disclosure - CAPSI members shall provide in writing, upon written request, complete details about the cost, restrictions and other terms and conditions of any products or services sold, including cancellation and service fee policies.

5. Responsiveness - CAPSI members shall promptly respond to their clients' complaints.

6. Co-operation - CAPSI members shall not maliciously injure the professional reputation or practice of colleagues, clients or other members and will co-operate with any inquiry conducted by the CAPSI to resolve any dispute involving clients or another member.

7. Confidences - CAPSI members shall treat

every client transaction confidentially and not disclose any information without permission of the client, unless required by law.

8. Confidentiality - CAPSI members shall treat

every client transaction confidentially and not disclose any information without permission of the client, unless required by law.

9. Conflict of Interest - CAPSI members shall

not allow any preferred relationship with another member to interfere with the interests of their clients.

10. Compliance - CAPSI members shall abide by the CAPSI Code of Professional and Ethical Conduct, the CAPSI Rules and By-Laws, Private Security Agencies Regulation Act- 2005 and all Indian laws and regulations.

CAPSI CODE OF PROFESSIONAL AND ETHICAL CONDUCT

Membership with the Central Association 0f Private Security Industry ( CAPSI) provides you and your business with many benefits. These include: PROFESSIONAL BENEFITS

Reputation – enhance your reputation through membership with a recognised, professional association which maintains an established Code of Ethical Conduct and professional Codes of Practice

Recognition – become recognised as a security industry professional through the CAPSI-QCI accreditation program and use the CAPSI-QCI logo to promote your business

Professional development – improve and update your skills by attending regular workshops, training opportunities and product exhibitions

Networking – improve your contacts, knowledge and access to others by attending CAPSI- QCI regional events and the annual Conference & Exhibition

Administration – our full time dedicated staff work for our members and in the best interests of the security industry

Mentoring - utilise theCAPSI-QCI mentoring program to improve your business practices and services

Information – access live news feeds on the CAPSI website as well as information on global security industry trends

Business Tools - utilise a comprehensive set of business tools, including accounting, employment, taxation, business documents and forms, legal contracts and much more through the CAPSI website

Accounting Services – access an easy to use online business accounting solution through the CAPSI website

Legal Services –access to preferential rates and advice from the CAPSI’s appointed solicitor

FINANCIAL BENEFITS

Training – selected training and professional development opportunities

Conference & Exhibition - discounted registration fees for the prestigious annual CAPSI Conference and Exhibition

Printing Services - benefit from very competitive CAPSI printing rates on all your business stationery, savings of up to 30% off. This high quality service is flexible to meet your individual requirements

Security POST Magazine – free subscription and reduced advertising rates to all CAPSI members

BUSINESS DEVELOPMENT

Business development – improve your organisation’s performance by attending CAPSI business management workshops

New Business – gain additional business through the ‘Find a Security Company’ on the CAPSI’s website

Advertising – benefit from CAPSI advertising in and campaigns with the INDIA SAFE, SECURITY POST,UDAI INDIA, and other security related publications

Marketing – increased membership exposure throughCAPSI marketing initiatives including print media, TV and Radio

Prequalification – CAPSI membership can provide prequalification for tenders

Job Advertising – Advertise jobs on the CAPSI website FREE of charge

INDUSTRY BENEFITS

Lobbying – benefit from the CAPSI’s position as the voice of the security industry, engaged at all levels, across all areas of Central Government Ministries. State Governments, End Users Associations like CII, FICCI, ASSOCHAM , PDHCC, ICC , NASCOM and State Chambers of Commerce & Industry , State Controlling Authorities (PSARA)

Updates – be kept informed of changes in legislation and training requirements through the CAPSI website and regular CAPSI newsletters

Complaints & Disputes – utilise the CAPSI disputes resolution service to act as a mediator in resolving disputes between CAPSI members and third parties

One Industry Voice – provides consistency together with a recognised voice

CAPSI MEMBERS BENEFITS

The SECURITY SKILLS & LEADERSHIP SUMMIT and 8th annual conference of CAPSI & APDI will be held on December 14-15, 2013 at PHD House, New Delhi. The event will be co-sponsored by SECURITY KNOWLEDGE & SKILL DEVELOPMENT COUNCIL. Sh. Mahesh Sharma, Secretary General informed that the NATIONAL SKILL CERTIFICATION AND MONETARY REWARDS SCHEME launched as STAR SCHEME will be highlighted by the high ranking officials of the National Skill Development Corporation (NSDC) and National Skill Development Authority (NSDA) Training Providers, Assessment Bodies and security solution providers will showcase their capabilities to achieve the objectives of the STAR Scheme. The unique certification process developed by the PITNE BOWES and the SKILL DEVELOPMENT MANAGEMENT SYSTEM (SDMA) will be explained to the participant so that the transparency aspect of the entire scheme can be thoroughly explained to the Security leaders representing governments and private security sector. Renowned security and Intelligence professionals from USA, UK, Germany, Romania, Turkey, Italy, UAE, South Africa, Nigeria have already confirmed their participation.

We are inviting all Controlling Authorities, Security Directors of Fortune 500 companies, CEOs of Indian multinational corporations, High ranking officials from the Ministry of Home Affairs, Ministry of Labour & Employment, Ministry of Finance, Ministry of Urban Housing & Poverty Elevation, Ministry of Rural Development, are being invited to develop better understanding in the implementation of their schemes and compliances. Sh. C Pal Singh Director General of CAPSI said that the conference will provide a unique opportunity to acquire a huge bank of knowledge and skills to which will help participating security leaders to re-shape the future of their organizations by building global capabilities. Medium and Small guarding companies will be assisted and guided to set up their own training centers for up-skilling their already employed guards and supervisors through various skill development schemes launched by various State Governments and Livelihood Missions. Kunwar Vikram Singh, Chairman shall be sending his personal invitation to all members to attend his global event of historic importance.

SECURITY SKILLS & LEADERSHIP SUMMIT AND 8th ANNUAL CONFERENCE OF CAPSI & APDI TO BE HELD ON 14TH & 15TH

DECEMBER AT NEW DELHI

The Editor seeks information from our state chapters and members about the activities in their region such as any seminars, events, research, individual and/or industry achievement and industry news. Information received by 20th of each month would be considered for publication. Send contents to Editor at editor@capsi.in

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