Quality Manual ISO 9001 2008 EOTO

8/11/2019 Quality Manual ISO 9001 2008 EOTO

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QUALITY MANUAL(ISO 9001:2008)

Level I

Copy No:

Copy Holder:

Issue No : 01 Revision No. : 00

Issue Dae: 01.0!.!01! Revision Dae: 00

Issued "y Approved "y

#Mana$e%en Represenaive& #C'airperson&

T'e Qualiy Manual (overs )* pa$es. +nly (over pa$e o, 'is Qualiy Manual 'as -een approved -y

C'airperson and all o'er pa$es are dee%ed approved.

EACH ONE TEACH ONE CHARITABLE FOUNDATION+,,. T. .Road/+pp. under Toer/ Hir2i "au$/

eri #3&/ Mu%-ai 4500016

Tel: 0!!4!510!667!5085610

.eooindia.or$


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EACH ONE TEACH ONE CHARITABLEFOUNDATION

Issue No. 7 Dae 01 7 01.0!.!01!

Revision No. 00

QUALITY MANUAL

Revision Dae 00

Do( No. QM70!

9a$e No. 1 o, !

TABLE OF CONTENTS

Do!No!

ISO9001:2008

l"#$e %o!

Co%&e%&$ '"e$

QM701 44 Cover pa$e 1

QM70! 44 Ta-le o, Conens 1

QM70) 44 A%end%en 'ee 1

QM705

0.1 Lis o, upporin$ Do(u%ens

6

0.! Inrodu(ion

0.) 9urpose0.5 Manual Conrol 9oli(y

0.6 Manual A%end%en 9oli(y

0.* Lis o, Conrolled Copy'olders

0. Co%pany 9ro,ile

0.; Lo(aion under 'e s(ope

0.8 eneral re?uire%ens

5

5.!.1 Do(u%enaion re?uire%ens4$eneral

5.!.! Qualiy %anual

5.!.) Conrol o, do(u%ens

5.!.5 Conrol o, ?ualiy re(ords

QM70

6.1 Mana$e%en (o%%i%en

6

6.! Cuso%er ,o(us

6.) Qualiy poli(y

6.5 9lannin$ ,or ?ualiy o-2e(ives and QM

6.6.1 Responsi-iliy and au'oriy

6.6.! Mana$e%en represenaive

6.6.) Inernal (o%%uni(aion

6.* Mana$e%en revie @ inpu and oupu


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Revision Dae 00

Do( No. QM70!

9a$e No. ! o, !

D+CN+.

I+8001:!00;Clause no.

C+NT


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AMENDMENT SHEET

Eor% No.

FE7MR70)GRev 00

r.No


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0!1 LIST OF SU''ORTIN DOCUMENTS

Do! No! Q#"l*&+ ,"%"e,e%& $+$&e, -.oe/#.e %",e

Q9401 Conrol o, Do(u%ens

Q940! Conrol o, Re(ords

Q940) Inernal Audi and Mana$e%en Revie

Q9405 Conrol o, non(on,or%in$ servi(e

Q9406 Corre(ive A(ion

Q940* 9revenive A(ion

Q940 Co%peen(y Trainin$

+M +peraions Manual

T'is ?ualiy %anual and asso(iaed ?ualiy %ana$e%en syse% do(u%ens 'ave -een approved -y

'e C'airperson o, EACH ONE TEACH ONE CHARITABLE FOUNDATION


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0!2 INTRODUCTION

T'is %anual is a de%onsra-le and audia-le do(u%en o, EACH ONE TEACH ONE CHARITABLE

FOUNDATION I $ives a (lear des(ripion o, 'e (o%panyJs aspiraion in i%ple%enin$ a ?ualiy

%ana$e%en syse% in 'e or$aniaion. T'is is a par o, de,ined ?ualiy %ana$e%en syse%. I

$ives a -rie, des(ripion o, 'e a(iviies 'a are i%ple%ened in 'e or$aniaion as per pre4

re?uisie ,or 'e I+ 8001:!00; (eri,i(aion. T'is Qualiy Manual %ay no -e reprodu(ed in 'ole

or in par or o'erise dis(losed i'ou prior (onsen ,ro% 'e Mana$e%en Represenaive.

T'is is no a (on,idenial do(u%en. T'e >overn%en/ (uso%er or any su(' 'ird pary i' 'i(' a

(onra(ual a$ree%en is arrived %ay use 'is as a proo, ,or veri,i(aion. T'is %anual %ay -e usedas a %arBein$ aid. Hoever all (opies o, 'e %anual are (onrolled o avoid %isinerpreaion or

%isuse o, 'e sa%e.

T'e Qualiy Manual 'as -een prepared and issued -y Mana$e%en Represenaive and released i'

'e approval o, 'e C'airperson.

0! 'UR'OSE

T'e Qualiy Manual serves %any purposes as ,ollos:

1. T'e Qualiy Manual serves as a sour(e o, re,eren(e ,or ?ualiy poli(ies and pro(edures se ou -y


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6. T'e revision nu%-er re,le(s 'e (urren saus o, 'is %anual.*. 'all no -e reprodu(ed or p'oo(opied ei'er parly or 'olly i'ou 'e approval o,

C'airperson MR.

. Is (ir(ulaed o all 'e -elo %enioned (opy'olders.

;. is no su-2e( o any unau'oried (orre(ions or a%end%ens.

8. is su-2e( o audis.

0! MANUAL AMENDMENT 'OLICY

1. +nly MR is au'oried o %aBe ('an$es in 'e Qualiy Manual in (onsulaion i' 'e

C'airperson. FRe,er ?ualiy %ana$e%en syse% pro(edure ,or (onrol o, do(u%en and (onrol

o, re(ordsG.!. T'e ('an$es in 'e ?ualiy %ana$e%en syse% do(u%ens are re,le(ed in 'e A%end%en

'ee.

). T'e ('an$es are re,le(ed in all 'e (opies.

0!3 LIST OF CO'Y HOLDERS

CO'Y NO! CO'Y HOLDER NATURE OF DOCUMENT

01 M"%"e,e%& Re-.e$e%&"&*ve M"$&e. Co-+

02 C4"*.-e.$o% Co%&.olle/ Co-+


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9a$e No. 5 o, 6

0!5 ORANI6ATION 'ROFILE


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0!8 LOCATIONS UNDER THE SCO'E

(Co.-o."&e O77*e)EACH ONE TEACH ONE CHARITABLE FOUNDATION

+,,. T. .Road/+pp. under Toer/ Hir2i "au$/

eri #3&/ Mu%-ai 4500016Tel: 0!!4!510!667!5085610

.eooindia.or$

0!9 El#$*o%$

T'e ,olloin$ re?uire%ens are no appli(a-le a


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9a$e No. 1 o, 1

1!0 SCO'E OF CERTIFICATION

T'e SCO'E o, I+ 8001:!00; Qualiy Mana$e%en yse% o, EACH ONE TEACH ONE

CHARITABLE FOUNDATIONe=ends o 'e a(iviies o,

"Providing educational and other support services to underprivilegedchildren"

2!0 NORMATIE REFERENCE

a. I+ 8000:!006: Qualiy Mana$e%en yse%s 4 Eunda%enals and o(a-ulary

-. I+ 8005:!008 >uidelines ,or 9ro(ess I%prove%en

(. I+ 18011:!00!/ >uidelines ,or ?ualiy and7or environ%enal %ana$e%en syse%s audiin$

!0 TERMS AND DEFINITIONS

r. No. Na%e Des(ripion 7 De,iniion

1. ervi(e


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!0 QUALITY MANAEMENT SYSTEM

T4.o#4o#& &4e &e& o7 &4*$ Q#"l*&+ M"%#"l &4e &e., ;-.o/#&< 4"$ =ee% .e7e..e/ "$

;$e.v*e< o%l+ &o "l*% o%ve%*e%& "%/ e"$+ #%/e.$&"%/*%!

!1 ENERAL REQUIREMENTS


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T'e QM do(u%ens 'ave 'e ,olloin$ au'oriaion as under:

Level Do#,e%& I$$#e/ =+ A--.ove/ B+

44 Qualiy 9oli(y and Qualiy +-2e(ives MR C'airperson

I Qualiy Manual MR C'airperson

II Qualiy yse% 9ro(edures MR C'airperson

III Eor%as7Re(ords MR C'airperson

(!2!2 Q#"l*&+ M"%#"l)


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Revision Dae 00

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9a$e No. ) o, )

(!2! Co%&.ol o7 Do#,e%&$)


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!0 MANAEMENT RES'ONSIBILITY!1 M"%"e,e%& Co,,*&,e%&

1.


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QUALITY 'OLICY

3e are (o%%ied o en'an(in$ 'e s('oolin$ o, 'e underprivile$ed ('ildren -y sren$'enin$ 'eir

inelle(ual (apa-iliies and rainin$ 'e% o -e (o%peen/ e'i(al and so(ially responsi-le (iiens

o, India.

3e are also (o%%ied o i%provin$ 'e pro(esses o, our or$aniaion o %a=i%ie 'e i%pa( on'e delivery o, our servi(es -y (oninually %oniorin$ our ?ualiy %ana$e%en syse%

Lo(aion: Mu%-ai yoi TannaDae : 01.0!.!01! C'airperson

! 'l"%%*%

(!!1 Q#"l*&+ O=?e&*ve$)

T'e op %ana$e%en 'as esa-lis'ed ?ualiy o-2e(ives in(ludin$ 'ose %eein$ servi(e

re?uire%ens i'in 'e or$aniaion. T'ey are as under:

Co%pleion o, sylla-us a leas 10 days -e,ore 'e s('ool e=a%inaion

udens (ounselin$ on(e every ?uarer.

Tea('ers Trainin$ on(e every year.

Rae o, suppored sudensJ drop ou s'ould no -e %ore 'an ) sudens per year.

T'ese Qualiy +-2e(ives are -ased on MART prin(iple i.e. 'e Qualiy +-2e(ives are Spe(i,i(/

Measura-le/ A('ieva-le/ Realisi( and Ti%e "ound.


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Revision Dae 00

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9a$e No. ) o, 6

(!!2 Q#"l*&+ M"%"e,e%& S+$&e, 'l"%%*%)

Top Mana$e%en o,


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Do( No. QM70

9a$e No. 5 o, 6

!!2 M"%"e,e%& Re-.e$e%&"&*ve


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Revision Dae 00

Do( No. QM70

9a$e No. 6 o, 6


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Do( No. QM70;

9a$e No. 1 o, !

Re7e.e%e Do#,e%&$:

a& I+ 8001:!00; Inernaional andard

-& Q9 ,or Inernal Audi and Mana$e%en Revie #Q940)&

(& Q9 ,or Corre(ive A(ion #Q9406&

d& Q9 ,or 9revenive A(ion #Q940*&

e& Q9 ,or Co%peen(y and Trainin$ #Q940&

3!0 RESOURCE MANAEMENT

3!1 '.ov*$*o% o7 Re$o#.e$


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QUALITY MANUALRevision Dae 00

Do( No. QM70;

9a$e No. ! o, !

3! I%7."$&.#.eT'e %ana$e%en 'as deer%ined/ provided and ensures %ainainin$ 'e in,rasru(ure ne(essary in

'e or$aniaion o a('ieve (on,or%iy o servi(e re?uire%ens. T'e in,rasru(ure a ood layou and proper li$'in$/ Appropriae Ta-le and (o%,ora-le ('airs/ Cup-oards

,or sora$e o, do(u%ens/ ore roo% ,or do(u%ens

-& environ%enal Air (ondiioner ,or (ool and dus ,ree environ%en a 'e +,,i(e and

(& o'er ,a(ors su(' as noise/ e%peraure/ 'u%idiy/ li$'in$ or ea'er.

u(' (ondiions are also %oniored on daily -asis.


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Revision No. 01

QUALITY MANUAL


Do( No. QM708

9a$e No. 1 o, 6

5!0 SERICE REALI6ATION

5!1 'l"%%*% o7 Se.v*e Re"l*"&*o%

#*.e,e%&$ Rel"&e/ &o &4e Se.v*e


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Do( No. QM708

9a$e No. ! o, 6

Re(ords o, sele(ion pro(ess -eeen sudens/ s('ools and


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Do( No. QM708

9a$e No. ) o, 6

Crieria ,or sele(ion/ evaluaion and re4evaluaion are esa-lis'ed and ,olloed. Re(ords o, 'e

evaluaion and any ne(essary a(ions arisin$ ,ro% evaluaion are %ainained.

Approved suppliers supplies is (losely %oniored -y respe(ive depar%en 'eads on daily -asis and

are evaluaed. In (ase per,or%an(e is no ,ound sais,a(ory/ 'e suia-le a(ion is aBen -y alBin$

o i%prove 'e per,or%an(e or else 'e ,inal de(ision %ay -e aBen -y depar%en 'ead o

dis(oninue i' 'e supplier or looB ou ,or an alernaive supplier.


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5!! e.*7*"&*o% o7 '#.4"$e/ '.o/#&$GSe.v*e$

1.


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Do( No. QM708

9a$e No. 6 o, 6

5!! I/e%&*7*"&*o% "%/ T."e"=*l*&+


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Revision Dae 00

Do( No. QM710

9a$e No. 1 o, *

8!0 MEASUREMENT ANALYSIS AND IM'ROEMENT

8!1 e%e."l


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9a$e No. ! o, *

8!2!2 I%&e.%"l A#/*&


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Do( No. QM710

9a$e No. ) o, *


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Revision Dae 00

Do( No. QM710

9a$e No. 5 o, *

Re(ords o, 'e naure o, non(on,or%iies and any su-se?uen a(ions aBen/ in(ludin$ (on(essions

$iven are %ainained.

8! A%"l+$*$ o7 D"&"


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9a$e No. 6 o, *

8! I,-.ove,e%&

8!!1 Co%&*%#"l I,-.ove,e%&


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Revision Dae 00

Do( No. QM710

9a$e No. * o, *

Re$-o%$*=*l*&+:

C'airperson

Eun(ional Heads

Mana$e%en Represenaive

Re7e.e%e Do#,e%&$:

1. I+ 8001:!00; Inernaional andard

!. Q9 ,or Inernal Audi and Mana$e%en Revie #Q940)&

). Q9 ,or Conrol o, Non(on,or%in$ servi(e #Q9405&

5. Q9 ,or Corre(ive A(ion #Q9406&

6. Q9 ,or 9revenive A(ion #Q940*&

*. +peraions Manual #+M&


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A''ENDI A: QMS INDE

ISO 9001:2008 l"#$e$ EOTO$ Q#"l*&+ M"%"e,e%& S+$&e,1!0 SCO'E QM

1.1 >eneral QM

1.! Appli(aion QM

2!0 NORMATIE REFERENCE QM

!0 TERMS AND DEFINITIONS QM

!0 QUALITY MANAEMENT SYSTEM QM

5.1 >eneral Re?uire%ens Q9 01 Conrol o, Do(u%ens

5.! Do(u%enaion Re?uire%ens

5.!.1 >eneral QM e(ion 5.!K QM e(ion 5.!.1

5.!.! Qualiy Manual QM e(ion 5.!.!

5.!.) Conrol o, Do(u%ens Q9 01 Conrol o, Do(u%ens

5.!.5 Conrol o, Re(ords Q9 0! Conrol o, Re(ords!0 MANAEMENT RES'ONSIBILITY

6.1 Mana$e%en Co%%i%en QM/ Q9 0) Inernal Audis Mana$e%en

Revie

6.! Cuso%er Eo(us QM

6.) Qualiy 9oli(y QM

6.5 9lannin$ QM

6.5.1 Qualiy +-2e(ives QM/ Respe(ive Q9

6.5.! Qualiy Mana$e%en yse%

9lannin$

All Q9s

6.6 Responsi-iliy/ Au'oriy

Co%%uni(aion

QM

6.6.1 Responsi-iliy and Au'oriy QM e(ion 6.6.1 6.6.! Mana$e%en Represenaive QM e(ion 6.6.!/ Q9 01/ 0!/ 0)/06/0*

6.6.) Inernal Co%%uni(aion All Q9s

6.* Mana$e%en Revie Q9 0) Inernal Audis Mana$e%en Revie

3!0 RESOURCE MANAEMENT

*.1 9rovision o, Resour(es QM

*.! Hu%an Resour(es Q940

*.!.1 >eneral Q940

*.!.!Co%peen(e/ Trainin$ Aareness Q940

*.) In,rasru(ure QM

*.5 3orB


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9a$e No. ! o, !

5!0 SERICE REALI6ATION

.1 9lannin$ o, ervi(e Realiaion QM/ Q9 @ 0 +M

.! Cuso%er4Relaed 9ro(esses Q940/ +M

.) Desi$n and Develop%en


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A''ENDI B: RES'ONSIBILITY MATRI

I+8001:!00;

Clause No

Des(ripion o,

I+ 8001:!00; Clause

C'airperson MR Eun(ional

Heads

eneral Re?uire%ens 9 9

5.! Do(u%enaion re?uire%ens 9 9

6.1 Mana$e%en Co%%i%en 9

6.! Cuso%er Eo(us 9 9 9 9

6.) Qualiy 9oli(y 9 9

6.5 9lannin$ 9 9 9

6.6Responsi-iliy/ au'oriy and(o%%uni(aion

9

6.* Mana$e%en revie 9 9

*.1 9rovision o, resour(e 9

*.! Hu%an resour(e 9 9

*.) In,rasru(ure 9

*.5 3orB environ%en 9

.19lannin$ ,or servi(erealiaion

9 9

.! Cuso%er relaed pro(esses 9 9 9

.) Desi$n and develop%en


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A''ENDI C: ACTIITY FLO CHART

9R+C


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A''ENDI D: ORANI6ATION CHART

Trusees Advisory "oard

Me%-er

Mana$in$ Co%%iee Me%-er

9ro$ra% Coordinaor C++ #Corporae&

Re$ionalCoordinaor

Cenre In ('ar$e

Tea('ers Helpers

Ad%inMana$er

+,,i(e Assisan(u% A((ounan

HRMana$er

('oolCoordinaor

ponsor

Coordinaor

Documents

Quality Manual ISO 9001 2008 EOTO