QUALITY POLICIES MANUAL - Cheek Machinecheekmachine.com/QPM 100 Policies Manual Rev K.pdf · 2015-04-08 · 4.2.4 Control of Records All required supporting records of the Quality

SPECIFICATION NO: QPM 100 REV. K

DCN: 14-002 10/26/2014

P r i n t e d C o p i e s o f t h i s M a n u a l A r e R e f e r e n c e M a t e r i a l

Current Version is Located on the Company’s Intranet

QUALITY POLICIES MANUAL

820 West Fletcher Orange, CA

Phone: 714-279-9486 Fax: 714-279-9487


DCN: 14-002 10/26/2014

P r i n t e d C o p i e s o f t h i s M a n u a l A r e R e f e r e n c e M a t e r i a l P a g e | 2

Current Version is Located on the Company Share Drive

QUALITY POLICY

Cheek Machine is committed to meeting our customer’s requirements and expectations for quality,

performance, timeliness, and value of the products we provide.

To maintain this commitment, Cheek Machine will focus on our company objectives, and pursue innovative

ways to improve our processes, increase our efficiency, place emphasis on training, safety, communication

and continuous improvement.

Cheek Machine will maintain compliance to relevant local government, State, federal, safety and

environmental regulations.

/s/ Tatiana Cheek, President

/s/ Christopher Cheek, Vice President

QPM 100.1, DCN 14-002, 10/26/2015


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QUALITY OBJECTIVES

Cheek Machine’s senior management ensures that the quality policy and objectives are flowed down

throughout the organization, and results against these objectives are measured.

The primary objective is to maintain an effective and AS9100 & ISO 9001 conforming Quality Management

System by adhering to the company’s Quality Policy; this system will be our primary tool and road map to

meet the present and future needs of our customers, and shall be driven by customer requirements, while

achieving a goal of 100% Customer Satisfaction.

Cheek Machine will continuously review the QMS for suitability and improvement opportunities by

monitoring quality performance as follows:

• Customer satisfaction:

(a) Customer Complaints,

(b) on-time delivery

(c) Customer Returns

• Internal Nonconforming levels

• Supplier Nonconforming levels

• Maintain yearly revenue growth

• Maintain OSHA safety rating of: Zero lost work hours per year.

• Environmental compliance: Zero findings

These reviews are intended to promote continuous improvement, maintain communications regarding the

effectiveness of the Quality Management System and to evaluate any need for changes to the system, and to

apply corrective and preventive actions where risks are identified; changes may include the quality policy and

quality objectives. The results of these reviews will be reported at scheduled Management Reviews. The

records of these reviews are maintained per QSP 300 procedure.

/s/ Tatiana Cheek, President

/s/ Christopher Cheek, Vice President

QPM 100.2 Rev. A, DCN 14-002, 10/26/2014


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PROCESS OVERVIEW


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QMS PROCESS INTERACTION

CQPM 100.4, DCN 15-007, 3/5/2015


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DOCUMENTATION STRUCTURE

CQSP 200.04, DCN 14-010, 10/26/2014


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ORGANIZATION


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CONTENTS

a. Cover page…………………..….……………………………………………………………………………………………. 1

b. Quality Policy………………….…………………………………………………………………………………………….. 2

c. Quality Objectives………….……………………………………………………………………………………..………. 3

d. Process Overview………….…………………………………………………………………………………………….... 4

e. QMS Process Interaction……………………………………………………………………………………………….. 5

f. QMS Document Structure……………………………………………………………………………………………… 6

g. Organization Chart………………………………………………………………………………………………………… 7

1. Scope of Manual & Registration ............................................................................................. 10

2. References .............................................................................................................................. 10

3. Terms and Definitions............................................................................................................. 10

4. Quality Management System ................................................................................................. 10

4.1 General Requirements……………………………………………………………………………………………………………10

4.2 Documentation………………………………………………………………………………………………………………………………………..11

4.2.2 Quality Manual…………………………………………………………………………………………………………………………………………12

4.2.3 Control of Documents..…………………………………………………………………………………………………………………………….12

4.2.4 Control of Records…………………………………………………………………………...………………………………………………………12

5. Management Responsibility .................................................................................................. 13

5.1 Management Commitment.........................................................................................................13

5.2 Customer Focus...........................................................................................................................13

5.3 Quality Policy...............................................................................................................................13

5.4 Planning.......................................................................................................................................13

5.5 Responsibility, Authority & Communication...............................................................................14


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5.6 Management Review...................................................................................................................14

6. Resource Management .......................................................................................................... 15

6.1 Provision of Resources................................................................................................................15

6.2 Human Resources.......................................................................................................................15

6.3 Infrastructure..............................................................................................................................16

6.4 Work Environment......................................................................................................................16

7 Product Realization .................................................................................................................... 17

7.1 Planning of Product Realization..................................................................................................17

7.2 Customer-Related Processes......................................................................................................18

7.3 Design & Development – (exclusion Taken) – No design services are provided........................21

7.4 Purchasing..................................................................................................................................21

7.5 Production & Service Provision..................................................................................................22

7.6 Control of Monitoring & Measuring Equipment........................................................................25

8 Measurement, Analysis & Improvement..............................................................................25

8.1 General.......................................................................................................................................25

8.2 Monitoring & Measurement......................................................................................................25

8.3 Control of Nonconforming Product...........................................................................................26

8.4 Analysis of Data..........................................................................................................................27

8.5 Improvement.............................................................................................................................27


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1. SCOPE OF MANUAL & REGISTRATION

This Quality Manual describes the quality management system at Cheek Machine. Cheek Machine is a precision

machined parts manufacturer, serving the aerospace and commercial industries. The quality management system

is in conformance with the requirements of ISO 9001 and AS 9100 –Quality Management Systems – Requirements

for Aviation, Space and Defense Organizations.

The scope of the company’s registration and this manual is:

“Manufacturer of precision machined parts for aerospace and commercial applications”

The following requirement of ISO 9001 and AS 9100 does not apply to the activities at Cheek Machine:

7.3 Design & Development – The Company does not engage in any design activities

2. REFERENCES

The applicable quality standards, statutes, regulations, and guidelines have been used as reference in the

preparation for this manual. The reference documents where at the latest edition at time of use.

3. TERMS AND DEFINITIONS

For the purpose of this document, the terms and definitions given in ISO9000, SAE AS9100 and ISO9001 apply.

4. QUALITY MANAGEMENT SYSTEM

4.1 GENERAL REQUIREMENTS

Cheek Machine, through the Quality Management System, establishes, documents, implements, maintains

and continually improves its processes and measures its effectiveness. Conformance to the Quality

Management System will be verified by internal and external audits, product inspections/verifications,

supplier surveillance and management reviews. Corrective action will be taken if a nonconformance is found.

Cheek Machine will notify its customers, Regulatory agencies and Certifying Body (as applicable) of changes to

the QMS; this includes Notification of changes in top level management, address location, changes in

certification/ registration/ accreditation or major audit findings within (2) business days of receiving

notification of the change or finding. Examples of changes in registration include new certification, suspension,

or expiration. Cheek Machine will ensure control over outsourced processes to maintain product conformity.


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The QMS is based in the Deming cycle (also known as (PDCA) shown below.

• The sequence and interaction of the processes needed for product realization are described

in the Process Overview Chart (Page 4).

• The interaction of the quality management processes and the controls needed to manage

the quality of the company’s operations is documented in the QMS Process Interactions

Chart (Page 5).

4.2 Documentation

4.2.1 General

The Quality Management System documentation include:

a. Procedures required per SAE AS9100 and ISO9001

QPM 100 Quality Policies Manual (4.2.2)

QSP 200 Control of Documents (4.2.3)

QSP 300 Control of Records (4.2.4)

QSP 400 Internal Audits (8.2.2)

QSP 500 Control of Nonconforming product (8.3)

QSP 600 Corrective Actions (8.5.2)

QSP 700 Preventive Actions (8.5.3)

P = Plan

D = Do

C = Check

A = Act


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b. Quality Management System supporting Procedures:

The supporting procedures prefixes and their levels are listed in the Document

Structure Chart (Page 6) and the QMS Documentation Master List.

The extent of Cheek Machine’s documentation is to be dependent on the complexity

and interaction of its processes.

c. Quality System Requirements imposed by applicable regulatory authorities will be

implemented and maintained per QSP 200.

All applicable procedures and work instructions are accessible to all personnel

performing work and to customers and /or regulatory authorities through the

company’s intranet “Released” folder. Reference: QSP 200

4.2.2 Quality Manual

Cheek Machine has established with this quality manual the methodology used in the

implementation and maintenance of the Quality management system that complies with SAE

AS9100, ISO9001 and applicable government regulatory agencies. The Quality Manual identifies

interaction between the QMS processes, the scope of its activities, policy, and objectives. This manual

is a controlled document.

Supporting documents forms and instructions are referenced where applicable.

4.2.3 Control of Documents

Documents required for the quality management systems are controlled per QSP 200 procedure, this

includes documents in any media such as electronic. Emphasis is placed to ensure that legible and

current revisions of applicable documents are available at points of use. Documents are identified

and their distribution is controlled including documents of external origin, and approved for

adequacy prior to being issued. Documents are reviewed at planned intervals (not to exceed three

years) for accuracy, conformance, applicability, value, and updated and re-approved as necessary; or

removed from the system. Printed copies are considered for reference only, and shall be verified

against the electronic copy prior to use. Obsolete documents retained for legal or reference purposes

are properly identified and access is controlled. Changes to documents are coordinated with

customers and/or regulatory authorities when required by contract or other regulations.

4.2.4 Control of Records

All required supporting records of the Quality Management System are established, controlled and

maintained per QSP 200 procedure, this includes records of external origin. The QSP 200 procedure

describes the processes required for the control, preservation, retention, disposition, storage and

identification of all applicable documentation. All applicable records of the Quality Management

System must be retained for a minimum of five years unless otherwise required by customer or

regulatory authority. It is the responsibility of the person performing the contract review to identify

record retention requirements and to ensure that applicable customer files are update.


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Records are available for review by customers or regulatory authorities in accordance with contract

or regulatory requirements. Records stored in electronic form are backed up and their integrity is

periodically validated.

5. MANAGEMENT RESPONSIBILITY

5.1 MANAGEMENT COMMITMENT

Commitment to the quality management system is evidenced through the daily verbal communications and

interactions between the management and employees. Published documents such as the quality policy and

objectives, periodic reviews of the system, training events, and employee meetings also demonstrate

management’s commitments to a system-based approach to quality assurance.

5.2 CUSTOMER FOCUS

Customer focus is maintained through accurate translation of customer requirements into order fulfillment;

documents such as the Contract review, Quality Planning/shop traveler and reviews of customer satisfaction

are objective evidence of this commitment. The President and Vice President ensure that all customer related

activities are properly coordinated to achieve customer satisfaction.

5.3 QUALITY POLICY

See the quality policy at the beginning of this manual (Page 2). The quality policy is posted in work areas and

discussed with the employees. The policy is reviewed at least once every three years to ensure its continuing

viability. The reviews are documented in the minutes of management reviews.

5.4 PLANNING

5.4.1 Quality Objectives

The company’s objectives (Page 3) are reviewed at management meetings, and the results measured;

and the results of these measurements are reported; the intent is to promote continuous

improvement, maintain communications regarding the effectiveness of the Quality Management

System and to evaluate any need for changes to the system, including company’s quality policy and

quality objectives. The results of these reviews will be reported at scheduled Management Reviews.

The records of these reviews are maintained per QSP 300 procedure.

5.4.2 Quality Management System Planning

The quality management system is planned and documented on the company’s Management System

Interactions Chart (Page 5). The Quality representative in coordination with top management

ensures that the planning maintains compliance with the ISO 9001 and AS 9100 standards, as well the

applicable statutory and regulatory requirements affecting the company’s operations. Changes to

the quality management system are planned, implemented, and monitored through management

reviews to ensure that risks that may be introduced are mitigated.


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5.5 RESPONSIBILITY, AUTHORITY & COMMUNICATION

5.5.1 Responsibility & Authority

The responsibilities and authorities for each function are defined in the company’s Organization

Chart (Page 7).

5.5.2 Management Representative

The company’s President is the officer accountable for the implementation, compliance and

continuous improvement of the QMS. The officer accountable may delegate part or all of the

management of the QMS, however, it does not relieve the officer from the root responsibility. The

Quality Assurance Manager (or the appointed representative) is the Quality Management

Representative. As such, the Quality Assurance representative is responsible to:

• Ensure the processes needed for the Quality Management System are established,

implemented, and maintained

• Implement improvements, and report the performance of the QMS at Management

Reviews.

• Ensure all personnel are aware of customer requirements

• Resolve all matters pertaining to quality and the maintenance of product conformity

• Ensure compliance to the company’s Policy and meeting company’s Objectives.

• Ensure compliance to the requirements of the Quality Policies Manual and QMS procedures.

• The appointed representative has the organizational freedom and unrestricted access to top

management.

5.5.3 Internal Communication

Cheek Machine’s top management has established appropriate processes to ensure that

communications between its various levels and functions regarding the processes of the Quality

Management system and its effectiveness are clearly communicated; this is accomplished through

company meetings and an effective training program.

The production manager has the responsibility to provide the resources needed to ensure that this

policy is understood, and to report its effectiveness at quality management reviews or to initiate a

corrective action if a deficiency is found.

5.6 MANAGEMENT REVIEW

5.6.1 General

A documented management review of the quality system is conducted at least once every calendar

year (or sooner, if conditions such as inability to meet company’s objectives are encountered) to


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ensure its continuing suitability and effectiveness. The topics shown in the following paragraphs are

reviewed. Records of the reviews are maintained in accordance with QSP 300 Control of Records

procedure.

5.6.2 Review Input

• Results of audits

• Customer feedback

• Process performance and product conformity

• Preventive and corrective actions

• Follow-ups on previous actions

• Changes affecting the QMS

• Improvement recommendations

5.6.3 Review Output

• Improvements to the QMS

• Improvements to the product

• Resource needs

6. RESOURCE MANAGEMENT

6.1 PROVISION OF RESOURCES

Resources are evaluated at management reviews, product realization reviews, production meetings

and at any time the need arises. Cheek Machine is committed to providing the needed resources to

maintain an efficient and effective system to meet customer requirements and company objectives.

6.2 HUMAN RESOURCES

6.2.1 General

Personnel performing work at Cheek Machine, specifically, those that are assigned responsibilities

that affect product quality are deemed competent based on applicable education, training, skills,

experience and competency reviews. See Chart below for employee orientation and training

requirements.


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6.2.2

Competence, Awareness & Training

Cheek Machine’s management has established the level of competence that is required to perform

work throughout the company; emphasis has been placed in the competence, experience and level of

skills required to performed work that affects product quality. Employees requiring special

certifications and/or special prerequisites to perform their duties will be required to obtain these

prior to performing any work.

Cheek Machine ensures by way of effective training, competence reviews and communication, that

personnel are aware of the relevance and importance of their activities and their contribution in

meeting the company’s objectives.

Records of the training program, competence reviews, employee certifications, prerequisites, new

employee orientation shall be maintained per QSP 300.

6.3 INFRASTRUCTURE

Cheek Machine has determined the infrastructure needed to support a work environment that is

conducive to effective processes, and has ensured that all necessary and appropriate equipment,

workplace, hardware, software and supporting services are provided. The infrastructure status is

reviewed at planned Management Reviews.

6.4 WORK ENVIRONMENT

All related factors including safety that affect the work environment are reviewed for suitability and

appropriate corrections are taken when improvements are needed. The Production Manager is responsible for

Criteria for Effectiveness

1. Negative performance is recorded (when applicable) and re-training is scheduled.

2. Re-training effectiveness is measured and records maintained.

3. A training plan is available for all job functions affecting product quality

4. Employee training records are up-to-date & conform with the requirements of

each function’s training plan

Orient New

Employee to

Company

Procedures

Evaluate

Performance

Performance

Acceptable?

Provide Additional

Training or Other

Action

No

Continue

Assignment

Yes

Refresher Training

& Additional

Training

Changes?*

* Changes to Procedures,

Equipment, or Process Goals

May Require Training

Yes

No

Continue

A

A

Quality

Workmanship

Qualified

Employee

Output

Input

Evaluate

Performance


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the maintenance of the work environment in accordance with company guidelines and to report any need for

change or improvement at Management Reviews or sooner if a risk is identified.

7 PRODUCT REALIZATION

7.1 PLANNING OF PRODUCT REALIZATION

The sequence of processes and sub-processes required to achieve a product defines product realization.

During process planning several elements are taken into consideration, such as resources needed, supporting

documentation (drawings, specifications, standards, and procedures), equipment, training, work environment,

safety, required verification, validation, inspection and test activities specific to the product, and the criteria

for quality acceptance (Quality Planning) that will meet customer requirements. Processes related to product

realization are planned for manufacturing after customer and product requirements have been established.

This planning is in the form of a Traveler/Router, including quality planning. The Traveler/router is the

document that controls every step of a process or series of processes. The extent, complexity and detail of

every process step description are dependent of the product requirement at a stage of realization.

The Traveler/Router has clear and verifiable traceability of materials and outside processes (when applicable).

Every completed step of the Traveler/Router requires to be validated by the person performing that step

(stamped or initialed and dated), quality inspections are part of the process. Records of these activities will be

maintained in accordance with QSP 300 procedure.

The Production Manager is responsible for the maintenance of the manufacturing process and to report the

effectiveness of this process at Management Reviews.

7.1.1 Project Management

The internal and external processes required to produce the parts are planned, using drawings and

data provided by the customer. Work is planned and scheduled using an ERP (Enterprise

Requirements Planning) system. The Production Manager manages the projects on a daily basis.

7.1.2 Risk Management

Cheek Machine recognizes that risk management is essential in meeting customer (stakeholder)

requirements and expectations; and to maintain a healthy business growth.

Risk assessment is part of the review process related to customer satisfaction and continuous

improvement. Compliance to QOP 14 Risk Management procedure is the risk management plan.

Cheek Machine will implement, maintain and practice risk management as a vital component of our

business structure. The production Manager in coordination with Quality has the responsibility for

Risk management in accordance with QOP 14 procedure.

7.1.3 Configuration Management


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The configuration of the product is managed according to QSP 200, Control Documents, and it is

limited to build to print. The configuration of the product is managed by checking the documents

used to produce it versus the requirements of the customer’s contract during inspection, prior to

shipment of the product, and periodically through configuration audits (internal audit).

7.1.4 Control of Work Transfers

Work performed outside the facility is controlled through the terms of the purchase order and

compliance is verified at receiving inspection. Where applicable, customer requirements are flowed

down to the supplier by including them in the Purchase Order. The control of work transfers (outside

processes) are controlled by the Traveler/Router and verified by receiving inspection. See chart

below:

7.2 CUSTOMER-RELATED PROCESSES

7.2.1 The process for determining product and customer requirements is based on the review of Customer

Contract (Purchase Order) and all related requirements within. The part drawing, specification and

specific process requirements are established prior to product realization (production). Cheek


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Machine will determine if any statutory and regulatory requirements are applicable, and if additional

internal process requirements are needed. The Production Manager has the responsibility to identify,

establish and implement the product requirement. See Charts below for review process:

Customer’s

Purchase Order

Vice

President

Contract

Review

Mfg FolderCustomer’s

Master File

Customer’s PO,

Contract Review Checklist,

Customer Drawings & Specifications

Drawings (2 sets)

1. Inspection

2. Programming/Mfg.

INPUT

JobBOSS

Database

Terms of

POOUTPUT

OUTPUT

Master

Program File

(Machine

Programming)

Prod. Manager

Check Customer

Requirements;

Assign Job #;

Enter Order into

Database; Create

Customer’s Job

FolderCreate Mfg. Folder

Order Material

Generate Planning

in JobBOSS

• Customer Drawings (Stamp

“Export Controlled” when

required)

• Traveler

• Sketches from Planner/

Programmer

Traveler

Digital

Customer File

(Digital

Drawings &

Data Files)

Manufacturing

Machining Center

Programing

Inspection


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Customer’s

Revised Order

Contract

Review

Mfg FolderCustomer’s

File

Customer’s Changed PO,

Notations on

Contract Review Checklist,

Customer Drawings & Specifications

Drawings

INPUT

JobBOSS

Database

Change Terms of

PO

OUTPUT

OUTPUT

Delete or Mark

Prior Documents

“Obsolete” if

Document is

Retained

Replace or Mark Prior

Documents

“Obsolete”

Machine

Programming

Drawings or Model

Shred Printed


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7.2.3 Customer Communication

The Vice President is the coordinator of the customer communications activity. Customer

communications are handled in a written and verifiable way (Purchase Orders, Contracts, Drawings,

Specifications, and Standards). Where appropriate, all verbal communications are recorded using

(CCF) Customer Communication Form, or in the form of an e-mail. This includes communications

related to product information, product handling, delivery schedule, amendments, feedback and

complaints. The person receiving the customer communication has the responsibility to forward the

information to the Vice President and to initiate the actions required to satisfy the customer’s needs.

7.3 DESIGN & DEVELOPMENT – (EXCLUSION TAKEN) – NO DESIGN SERVICES ARE PROVIDED

7.4 PURCHASING

7.4.1 – 7.4.2 Purchasing Process

The Purchasing (activity) and Quality share the responsibility, for ensuring that all selected suppliers

meet the specified systems and product requirements and to determine and manage Risk, and for

effectively monitoring the supplier’s performance per PQR 100 and QOP 18 procedures. The selection

process takes into the consideration the supplier’s ability to meet the necessary requirements to the

extent that is needed to assure product conformance. The effectiveness of the supplier’s quality

system is reviewed at intervals consistent with the usage and complexity of the items supplied and

the supplier’s performance rating. Cheek Machine is responsible for providing a product that meets

the established requirements to its customers, regardless of source or other circumstances;

therefore, we carefully select suppliers that meet the standards needed for the complexity of the

item or service being supplied. Approved suppliers and the level of their approval are added to the

approved suppliers list and any other information that was used to determine the qualifications for

approval (self-surveys, International standards registration/certifications and where necessary on-site

audit reports) are maintained on a file for each supplier. Purchase Orders and supporting

documentation package (Drawing, Specifications, and Standards) are prepared by purchasing. The

purchase order clearly describes the Identification (part no.) and revision level of the product being

purchased or processed. It also will reference applicable standards and other relevant technical data,

and states quality, product compliance and delivery requirements, including when applicable

customer flowdowns.

The purchase order is reviewed by the Vice President and Quality or designees for accuracy and

completeness. Suppliers that do not meet Purchase Order requirements are asked to implement

corrective actions and submit a written response. Suppliers with poor quality rating and no signs of

improvement are removed from the Approved Supplier List and discontinued from use.

7.4.3 Verification of Purchased Product

Cheek Machine identifies the activities necessary for verification of purchased products. Where

Cheek Machine or its customer proposes to perform verification activities at the supplier’s premises,


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we are to specify the intended verification arrangements and method of product acceptance and

release in the purchasing information. Product conformance verification is performed per QOP 19

procedure. Purchased products are accepted only when all the Purchase Order requirements are met,

including (where applicable) obtaining objective evidence (reports) of inspections, tests, materials,

additional processes, verification methods and Certification of Conformance. Material reports will be

periodically validated at Cheek Machine’s discretion. All reports and certifications are required to

have verifiable traceability and they must conform to applicable specifications and product

requirements. Only under special circumstances purchased products that have not been formally

verified for conformance could be used, this product will have a positive identification and will be

recalled for verification prior to accepting the final component, this exception only applies to

products that could be verified at subsequent steps in the process. Cheek Machine holds

responsibility for the quality of the product regardless of any other verification activity performed by

the supplier or customer. When applicable, the customer is afforded the right to verify product

conformance at Cheek Machine or its suppliers.

7.5 PRODUCTION & SERVICE PROVISION

7.5.1 Control of Production & Service Provision

Part Production Processes are controlled through part drawings, specifications, Traveler/Router and

where applicable Customer’s specific instructions. The production processes are clearly defined to

provide an effective and consistently reliable process output; the result of these process controls are

verified by the performance of a First Article Inspection in accordance with AS9102 or when required

a PPAP. Consideration is given to proper training, the use of suitable equipment that is properly

maintained, calibrated measuring and monitoring devices, and a productive work environment.

• The process Traveler/Router is the principal document in the production process, this

document is complimented by the Inspection Plan (report), and their individual

application is as follows:

• The Traveler/Router is the step by step set of instructions in a planned process to

produce a product, the plan includes the required part drawing, specifications and

revision levels in accordance to customer’s purchase order. This document also includes

tools, equipment, method to perform a specific task, verifiable traceability of materials

(lot numbers), outside processes and quality verification points; the quality verification

points have been established at critical steps throughout the process; when applicable,

this may include the verification and recording of Key Control Characteristics (KCC’s),

cleanliness and FOD control requirements. The Traveler/Router controls quantities, split

orders and accounts for nonconforming product; in addition, it controls materials

traceability. The Traveler/Router, equipment maintenance, tools and CNC programs are

controlled per MSP 200 procedure. The Production Manager has the responsibility to

ensure compliance to these requirements.


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• Inspection Plan (Report): is a planned method to verify compliance, record and account

for all the characteristics related to the established product requirements. The

verification process is performed at a specific point of the process (In-process Inspection),

at the first setup run (First piece Inspection), at the end of an entire sequence of steps in

a process (Final Inspection) or at the receiving of materials or outside processes

(Receiving Inspection). The person performing the verifications has been trained and

deemed competent and qualified to perform these tasks per QOP 12 procedure.

Nonconforming products are controlled per QSP 500 procedure. The inspection

processes are a controlled per QMP 60 and QOP 19. Records are controlled per QSP 300

7.5.1.1 Production Process Verification

A First Article Inspection is performed in accordance with AS9102 to verify the production process

output. When changes to the approved process are made, these changes are evaluated and

controlled in accordance with AS9102 standard.

7.5.1.2 Control of Production Process Changes

The Vice President and Production Manager are authorized to approve changes to production

processes. Changes to production processes, equipment, tools and software programs are

documented according to MSP 200 procedure and QSP 200 Control of Documents. The production

process is re-verified in accordance with AS9102 standard.

Changes that require customer or regulatory approvals are identified and obtained prior to their

implementation in accordance with contractual requirements.

7.5.1.3 Control of Production Equipment, Tools, & Software Programs

Equipment, tools, and software programs used in production are validated after their installation

through test runs and first article inspections. Production equipment and tools that are placed in

storage are cleaned prior to their storage and stored in boxes where feasible. They are maintained in

the following ways:

• Identified for easy retrieval

• Stored in a safe location to prevent unintentional damage and deterioration

• Checked before each use to evaluate their condition

7.5.1.4 Post Delivery Support

Post delivery support, in the context of work performed by Cheek Machine, means reworking or re-

manufacturing products after they have been delivered to the customer.

• Rework or remake activities are planned in the same manner as new jobs on the Shop

Traveler, using documents supplied by the customer.


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• Data regarding post delivery nonconformities are summarized as “escapes” and the cost of

quality is monitored.

• Corrective actions are taken according to the processes described in QSP 500, Control of

Nonconforming Product and QSP 600, Corrective Action.

• Control and approval of the rework methods is determined by the disposition of the

nonconformity

• Repair schemes, if required, are provided or authorized by the customer.

• On-site work at customer facilities is not required for the type of products produced by

Cheek Machine. Offsite work performed by suppliers is controlled by the Cheek Machine

purchase order.

7.5.2 Validation of Processes for Production & Service Provision

Special processes such as heat treating, plating, and other chemical coatings are outsourced to

NADCAP certified processors or customer-authorized sources. The requirements for special

processes are communicated through the purchase order.

Such processes are validated by test data provided by the processor. The data are then reviewed

against the relevant specifications during receiving inspection or sent for independent testing, if

necessary.

7.5.3 Identification & Traceability

Materials are identified by either the customer’s tags and markings, Cheek Machine’s part tags and

markings, or by Cheek Machine’s Traveler/Router or prints so that differences between the actual

and agreed configuration can be determined. The identification and traceability of material is

maintained throughout processing and storage according to contract requirements. If required,

traceability includes the material’s heat & lot numbers, certificates of analysis, certificates of

conformance, and source of manufacture, when available.

The inspection status of products in production is identified by the sequence of completed operations

in the Shop Traveler and inspection reports in the job folder. The completion of inspection is

identified by the inspector’s stamp.

The acceptance Stamp Control procedure, QMP 70, describes the process for identification and

issuing, re-issuing and retrieval of acceptance stamps.

The configuration of products is identified by part number and revision number on the part’s

identification tag, by the drawing that accompanies the parts throughout production, and by

dimensional inspection documentation. Traceability of the material is maintained such that materials

from the same batch are traceable to their ultimate destinations, including delivery and scrap. The

relationship and identify of components of the different assembly levels are identified and traceable

when applicable.


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The sequential record of production is documented on the Shop Traveler, and is retrievable from the

job files.

7.5.4 Customer Property

Customer furnished prints, parts, materials, inspection tools and fixtures are identified through their

original identification and preserved at all times, this includes when applicable intellectual property.

Records of the customer property are maintained, this includes receiving and return of property if

applicable. In the event that customer property is lost, damaged, or found to be otherwise unsuitable

for use, it is immediately reported to the customer by the Vice President or production manager.

When required by the customer the property is returned at the end of use. The production manager

has the responsibility for this process.

7.5.5 Preservation of Product

Materials are preserved during internal processing and delivery in accordance with customer

requirements, in the event that a customer does not provide a preservation requirement, Cheek

Machine will use best commercial practice to preserve the product.

7.6 CONTROL OF MONITORING & MEASURING EQUIPMENT

An inventory of monitoring and measuring equipment is maintained by the quality department. An Equipment

Master List is maintained that includes identification, calibration status and recall for calibration. Records of

calibrations are maintained and calibration requirements are in accordance with QOP 23 Calibration Program

procedure.

8 MEASUREMENT, ANALYSIS & IMPROVEMENT

8.1 GENERAL

Cheek Machine as appropriate, defines plans and implements the measurement and monitoring activities

needed to assure conformity and achieve improvement. This includes determining the need for, and use of,

applicable methodologies including statistical techniques, PFMEAs. The effectiveness of the process planning

is verified by quality inspections and nonconforming levels, corrective action is taken when the output does

not meet the objective.

8.2 MONITORING & MEASUREMENT

8.2.1 Customer Satisfaction

Cheek Machine monitors information on customer satisfaction and/or dissatisfaction as one of the

measurements of performance of the quality management system, and it is the Company’s main

objective and quality policy.


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The results of the customer feedback are measured to establish conformance to the objectives,

corrective actions are taken when the objective is not met. The results of these measurements are

presented at Management Review meeting by the Quality Representative.

8.2.2 Internal Audit

An internal audit program is implemented to determine if the quality system conforms to its

established requirements and is effectively maintained. Internal audits are performed at planned

intervals in accordance with the Internal Audit Procedure (QSP 400). Internal audits are also

performed according to contract and/or regulatory requirements. The Quality Representative

maintains records of the audits and any resulting improvement actions.

8.2.3 Monitoring & Measurement of Processes

Suitable methods are applied for measurement and monitoring of the realization processes necessary

to meet customer requirements. These methods confirm the continuing ability of each process to

satisfy its intended purpose. Nonconformities require cause and corrective action and the

effectiveness of the nonconformance is verified. The Quality Representative has the responsibility to

assure compliance.

8.2.4 Monitoring & Measurement of Product

Cheek Machine monitors and measures the characteristics of the product to verify that product

requirements are fulfilled. This is carried out at appropriate stages of the product realization process

identified in the part Traveler/Router and as required per QOP 26 In-process and Final inspection, and

QOP 19 Receiving Inspection procedure.

Evidence of conformity with the acceptance criteria is maintained. Records indicate the person

authorizing release of product. Product release does not occur until all the process defined by

Traveler/Router have been completed, unless otherwise approved by a management authority, and

where applicable by the customer.

8.3 CONTROL OF NONCONFORMING PRODUCT

Cheek Machine ensures that product which does not conform to requirements is identified and controlled to

prevent unintended use or delivery. These activities are defined in documented QSP 500 procedure. When

nonconforming product is detected after delivery or use has started, appropriate action is taken regarding the

consequences of the nonconformity. It will often be required that the proposed rectification of nonconforming

product be reported for concession to the customer, the end-user, regulatory body or other body. The term

“nonconforming product” includes nonconforming product returned from a customer. Cheek Machine’s

procedure takes into account process nonconformity that may result in product nonconformity. Cheek

Machine will not disposition product as “use-as-is” unless specifically authorized by the customer. Product

disposition for scrap will be conspicuously and permanently marked accordingly. Cheek Machine shall provide

timely reporting of nonconformities.


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8.4 ANALYSIS OF DATA

Data pertinent to customer perceptions, product conformity trends, process performance, and supplier

performance are collected and analyzed. Records of the results of the analysis are retained in accordance

with QSP 300 Control of Records procedure.

8.5 IMPROVEMENT

8.5.1 General

Processes are planned and managed as necessary for the continual improvement of the quality

management system through Quality Management Reviews. Continual improvement of the quality

management system is promoted by the use of the quality policy, objectives, audit results, analysis of

data, corrective and preventive actions and lessons learned.

8.5.2 Corrective Action

Corrective actions are taken to eliminate the cause of nonconformities in order to prevent

recurrence. Corrective action is to be appropriate to the impact of the problems encountered per

QSP 600 procedure that defines requirements for:

• Identifying nonconformities (including customer complaints and Supplier’s);

• Determining the causes of nonconformity;

• Determining actions needed to ensure that nonconformities do not recur;

• implementing the corrective action needed;

• Recording results of action taken;

• Reviews of corrective action taken for effectiveness.

8.5.3 Preventive Action

Preventive actions are taken to eliminate the causes of potential nonconformities from occurring,

these actions are appropriate to the impact of the potential problem. Preventive actions are

coordinated per QSP 700 and managed by the Quality Representative.