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Quality Standards for Social Services Conference in Cork, November 2004. Peter Herrmann, European Social, Organisational and Science Consultancy. Standard of Dynamism – – Dynamics of Standards. Standard de dynamisme – – la dynamique des standards. Standard der Dynamik – - PowerPoint PPT Presentation
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Quality Standards for Social Services
Conference in Cork, November 2004
Standard de dynamisme –– la dynamique des standards
Peter Herrmann, European Social, Organisational and Science Consultancy
Standard der Dynamik –– Dynamik von Standards
Standard of Dynamism –– Dynamics of Standards
Décrire l’époque,ce n’est pas la refléter passivement,
c’est vouloir la changer(Sartre)
Peter Herrmann, European Social, Organisational and Science Consultancy,Aghabullogue
• general remarks on the meaning of quality• looking at questions of contemporaryapproaches to quality and the shiftof social control
• quality – a matter of social rights andsocietal and social responsibility.
Cork – European Capital of Culture Cork – European Capital of Culture in 2005in 2005
Celebrating the heritage– Refurbishment and Renewing
The European Project– A Project for the people
Qualifying something– putting it into context
Qualifying something– putting it into context
External points of reference
Qualifying something– putting it into context
External points of referenceInternal point of reference
Qualifying something– putting it into context
External points of referenceInternal point of reference
Giving meaning
Quality
Meaningful descriptionby categorisation
Quality
Meaningful descriptionby categorisation
Moving from an objector process as such
toSomething for itself,
something meaningful
Aims and Values
Services– Serving people and
serving goals and objectives
Aims and Values
Eternal objective laws
Aims and Values
Eternal objective lawsDecisions grounded in power
Quality-Assessment
* write down proceduresof your production
* ensure their implementation* open up for control
Quality-Assessment
From social relationships toSystems of norms and standards
POWER
&
STATUS
RULES
NORMS
&
STANDARDS
Quality-Assessment
Formal law versus Material Law– A skeleton
Quality-Assessment
Formal law versus Material Law– A skeleton with nice clothes
Finding criteria– Looking for categories
Marketability&
Professionalism
Finding criteria– Looking for categories
Cogito, ergo sumConsumo, ergo sumObservo, ergo sum
Finding criteria– Looking for actors
* Defining stakeholders ** De-Fin(d)ing interests ** Accepting partners andDefining responsibilities *
Turning matters back on their feet
Turning matters back on their feet
The service provider and
Turning matters back on their feet
The service provider andThe coordination between
service providerand service expected
• Individual Inter – Esse
• Individual Inter – Esse• Organisation as Compromise of values
• Individual Inter – Esse• Organisation as Compromise of values• Ownership or: Environment andInstitutional Framework
• Individual Inter – Esse• Organisation as Compromise of values• Ownership or: Environment andInstitutional Framework• De-Subjectivation or: Professionalismand Social Rights
• Individual Inter – Esse• Organisation as Compromise of values• Ownership or: Environment andInstitutional Framework• De-Subjectivation or: Professionalismand Social Rights
Wer/Who/Qui
– Eigentum als Frage der Motivation
– the ownership as question of motivation
– Propriété – une question de la motivation
Was/What/Que
– Qualitaet als Frage professioneller Standards und sozialer Rechte
– Quality as question of professional standards and social rights
– qualité – une question des normes professionelles et droit sociaux
Wie/How/Comment
– Verfahren: Kontextualisierung und Beruecksichtigung des sozialen Zusammenhangs
– Procedures: contextualisation and consideration of the social context
– procéder – contextualisation et prise en considération le contexte social
Wenn man auf die Qualitaet los geht, sinken die Kosten, doch wenn man auf die
Kosten los geht, sinkt die Qualitaet.(Franz J. Stoffer: Kostensenkung ist zu wenig; Kommentar in SOZIALwirtschaft actuell; 17/04: 3)
Approaching quality will reduce costs; but approaching costs will
reduce quality.(Franz J. Stoffer: Kostensenkung ist zu wenig; Kommentar in SOZIALwirtschaft actuell; 17/04: 3)
Travailler sur la qualité réduit les coûts, mais travailler sur les coûts la
qualité.(Franz J. Stoffer: Kostensenkung ist zu wenig; Kommentar in SOZIALwirtschaft actuell; 17/04: 3)
Approaching quality will reduce costs; but approaching costs will
reduce quality.(Franz J. Stoffer: Kostensenkung ist zu wenig; Kommentar in SOZIALwirtschaft actuell; 17/04: 3)
Wenn man auf die Qualitaet los geht, sinken die Kosten, doch wenn man auf die Kosten los geht, sinkt die
Qualitaet.(Franz J. Stoffer: Kostensenkung ist zu wenig; Kommentar in SOZIALwirtschaft actuell; 17/04: 3)
Travailler sur la qualité réduit les coûts, mais travailler sur les coûts la
qualité.(Franz J. Stoffer: Kostensenkung ist zu wenig; Kommentar in SOZIALwirtschaft actuell; 17/04: 3)
Décrire l’époque,ce n’est pas la refléter passivement,
c’est vouloir la changer(Sartre)
Peter Herrmann, European Social, Organisational and Science Consultancy,Aghabullogue
