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Drive new footfall by enabling your
customers to pre-book appointments
across any channel.
Retain and convert more customers by
creating a pain free waiting experience
and a more efficient shop floor.
Create brand advocates by enabling
customers to browse, book and share
your events with just a couple of clicks.
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Improve Click & Collect customer loyalty,
by creating an in-store experience as
seamless as online.
Improve customer loyalty, with
personalised communication to
customers waiting to collect orders.
Ensure no customer is left unserved by
enabling them to call for staff help
from anywhere in store.
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Qudini works closely with our clients to define KPIS and measure results.
Organisations using our platform have seen significant returns for their business through
increasing sales, maximising efficiency and driving long lasting customer loyalty.
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Qudini’s ability to improve customer experience has resulted in a significant reduction in
customer walkouts for O2 UK.
Due to the improved customer experience and increased movement in high street
opticians stores.
Our appointment booking software enables staff to deliver a more personalised and vastly improved customer service that converts more
customers for a high-street travel agency.
Qudini enables your organisation to have full transparency of its in-store operations helping our clients to increase revenues and save costs
across their store estate.
Qudini’s innovative technology has enabled House of Fraser to enhance customer
satisfaction and loyalty.
Qudini helps to reduce full time resource allocation to areas of store, freeing staff to
work on other tasks.
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”Giving customers estimated waiting times makes a
massive difference to their likelihood of staying in
store to speak with an advisor.”
“Customers leave their number & wander around the
store to do other things. A customer went and
purchased an Xbox whilst he was waiting for
customer services.”
“When a customer books an appointment online, it
allows me to put them with the right person as I know
what they are coming in to discuss. This increases the
chance of making a sale.”
“I love the reporting dashboard. I use it during my daily
team sessions to drive sales and plan lunches and
breaks.”
“The customer journey is smoother, and most
importantly our customers really like it.”
“The collection system is really helpful and has sped
everything up. It frees up the team to work on other
things”
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Qudini is the supplier of choice to leading retailers, telecoms brands, financial
services institutions, government and health care services. Here’s why:
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Our cloud-based system architecture ensures Qudini can be scaled across a vast number of stores and regions with low latency, minimal disruption and at low cost.
Your enterprise’s Head Office will retain central visibility and control of the platform, whilst always benefitting from Qudini’s performance-enhancing system updates.
Qudini can be configured and adapted to a variety of use cases. Select the solutions and features to suit your enterprise, and easily manage your settings across multiple stores.
Customise all your customer facing interfaces with your brand logos, colours and tone of voice within minutes, from within our platform or through the Qudini support team.
The Qudini platform can be accessed on any commercially available hardware device.
Our staff platform can be accessed via any desktop, tablet or smartphone. In addition, our native apps for iOS, Android and windows ensure high-speed performance and optimum user experience on the devices you already support.
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Whilst Qudini can be used completely stand-alone, it is also developed as an open platform with publicly available APIs. This enables you to integrate Qudini into your existing systems with ease.
Possible integrations include: Workforce Management, CRM, Warehouse Management, Order Management, EPOS and Payment Gateways.
We offer a 99.95% uptime in our Service Level Uptime (SLA), or higher.
Our platform’s automated monitoring and scaling capabilities ensure extremely high availability. Security is also ensured through security through regular penetration tests and compliance with a multitude of certification bodies, including ISO27001.
We’re agile, innovative and dynamic. By consistently keeping abreast of market trends, technologies and our client’s needs, we’re constantly evolving Qudini to build the physical customer experience management platform of the future.
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We provide our clients with the detailed service of a consultative agency,
whilst offering all the benefits of a highly scalable cloud-based product.
We provide our clients with the detailed service of a consultative agency,
whilst offering all the benefits of a highly scalable cloud-based product.
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We understand that all our clients are unique. So we work collaboratively and flexible with our clients to design innovative ideas together, which our team then builds at speed.
Our detail-oriented team work closely with you to configure and embed your solution. Once in place, we will continue to support you, helping you to measure results and make the most of your data.
We’re energetic, proactive and professional. Working with us is an adventure that creates results and impact within your organisation.
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TO DO THIS WE REMAIN CONSISTENTLY
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"It's been fantastic working
with Qudini. We found them
incredibly agile. They've been
very receptive to our needs, and
we're really really comfortable
that what we've got now is
absolutely perfect for our
stores.”
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LEADERSHIP TEAMS
“We love working with the
Qudini team, it’s a great
collaboration. They are
‘officially’ our favourite
supplier.”
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RETAIL OPS
“Working with Qudini has been
excellent and really fun. Qudini
are very flexible and adaptable
and it’s been a great
partnership where both of us
have a mutual goal and idea of
success.”
INNOVATION
”Qudini have been great to work
with, the product is very strong.
We are very happy with how it is
going.”
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IT TEAMS
“I was given no formal training
and honestly Qudini is the
easiest thing ever. I learnt it in a
day. It has made our lives so
much easier.”
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STORE TEAMS
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Qudini is a global company and market leader in providing our solutions to the retail,
financial services, telco, health care, public and hospitality industry.
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Our founders (Imogen Wethered and Fraser Hardy) first met after
graduating from university at a corporate hackathon in 2012,
which they won with the idea for Qudini.
Shortly afterwards, Qudini first launched with its digital queue
management system in 2012. Due to a growing knowledge and
passion for retail and customer experience, the company has
since diversified our offering to include appointment booking and
event booking software, and continue to innovate our offering.
From the outset, our company has worked heavily with Enterprise
organisations. This enables us to truly understand the challenges
of our clients and their respective industries, and to be more agile
& adaptable to our clients needs than any other providers in the
market.
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We’re dedicated to transforming the high-street into
the place to go for great experiences and enhanced
relationships.
Using our innovative technology, we help brands to
better manage their customers and resources to
ensure that every customer interaction is seamless
personalised and engaging. Powering our clients
profitability in the process.
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