8/2/2019 Question a Ire Final

1/3

Internet Banking Awareness Among Customers of J&K Bank

Name: _____________________________ Contact: ____________________________

Occupation: ________________________ Qualification: ________________________

This survey is designed to understand Internet users perspectives on Internet banking, their experience with

Internet banking, and their expectations on Internet banking services.

Instructions: Write the initials of your answer in the box on the right side of each question:

E.g. Yes or Y or the no. of the answer a betc.

Please be candid in answering.

1 Are you aware about ebanking?a) Yesb)

NoIf Yes proceed ahead if NO proceed to question no 11

2 What is the source by which youre aware about e banking?a) Through personal visits to the bank.b) Through friends.c) Through the bank websited) Through the advertisement done by the banke) Other sources

3 Is the website for net banking always available?a) Yesb) Noc) May be

4 How secure do you think J and K Bank e banking is??a) Extremely secureb) Moderatec) Low

5 How fast is the J and K Bank server?a) Fastb) Moderatec) Slow

6 Is the J and K Bank website userfriendly?a) Yesb) Noc) May be

7 When you have a problem using net banking, does J and K Bank shows sincere interest in

solving it?a) Yesb) Noc) Sometimes

8 During online shopping, do websites accept J and K Bank payment option?a) Yesb) Noc) Sometimes

9 Is ebanking better than traditional banking?a) Yesb) Noc) May be

8/2/2019 Question a Ire Final

2/3

10 What for do you use net banking?a) Check account balanceb) Transfer moneyc) Check statementsd) For cheque statuse) Online shoppingf) Bill paymentg) Almost all of these

11 NO

How frequently do you visit your J and K Bank branch per month?a) Less than monthb) 13 timesc) 38 timesd) 812 timese) Over 12 times

12 What is the main reason that you typically visit your Bank branch?

a) To make a depositb) To get advice for investment optionsc) To enquire about the balanced) To withdraw cashe) Others

13 What is the main reason that you havent opened an Internet Bank account yet? a) Never heard of Internet Bankingb) Concerned about securityc) Havent taken time to open an accountd) Dont see any real value in having this type of accounte) Too new. I would like to see how it works, and then I may open an account.f) Others

14 J & K e- banking provides services like payment of telephone bills, transfer of money, online

shopping etc. would you like to avail these services?a) Yesb) Noc) Maybe

15 Moreover J & K Bank is planning to add services like Scheduled transactions, interbank

transfers etc. in near future, would you like to avail these services?a) Yesb) Noc) Maybe

16 Which facilities are there that you would want J and K Bank ebanking to provide?

17 How likely is it that you will open an Internet Bank account within the next 12months?a) Yesb) Noc) May be

Re

uirement

Motivation

8/2/2019 Question a Ire Final

3/3