Reg. No. :

M.B.A. DEGREE EXAMINATION, AUGUST/SEPTEMBER 2017.

Third Semester

Hospitality and Tourism Management

DBA 7052 – ROOM DIVISION MANAGEMENT

(Regulations 2013)

Time : Three hours Maximum : 100 marks

Answer ALL questions.

PART A — (10 2 = 20 marks)

1. Define Hotel.

2. What are the major meal plans of hotels?

3. What are the documents used in Front Office Accounting?

4. What is Night Auditing?

5. What is yield Management?

6. What is Rev-PAR?

7. Write few examples of public areas of a Hotel?

8. How housekeeping control desk works?

9. What are the function of Linen and Uniform Room?

10. What are the manual cleaning equipments used for Housekeeping?

PART B — (5 13 = 65 marks)

11. (a) How to Classify Hotel and Lodging Industry? Explain.

Or

(b) Explain the different types of Guest rooms in a Hotel?

Question Paper Code : BS2157

BS2157 2

12. (a) Draw the Hotel Reservation form and Guest Registration card.

Or

(b) Highlight the importance of safety and security in a Hotel.

13. (a) Discuss the importance of Guest evaluation in a hotel.

Or

(b) Explain the method of calculating Yield Statistics of Hotels.

14. (a) What is the importance of coordination to other departments for

Housekeeping functions? Explain.

Or

(b) Draw the Organization Structure of Housekeeping Department and

explain the job description of Housekeeping Supervisor.

15. (a) Explain the ways to control House Keeping expenses.

Or

(b) What are the different categories of TASKI and other Cleaning agents?

Explain.

PART C — (1 15 = 15 marks)

16. (a) Evaluate the different stages of guest cycle and write the possible

problems that could arise in each state. Give suggestions to avoid those

problems.

Or

(b) Discuss the importance of waste management in Hotels. Design a

ecofriendly waste management model suitable for a beach resort.

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