ASSIGNMENT 2

Subject : Communication in the Workplace

Lecturer : Miss Lai Huey Yih

Prepared by :

Name Registration Number

Ivan Hong Cheng Lee 11040093

Emelia Hong Cheng Chen 11040094

Hilton John 11040099

Lee Sing Chong 11040100

Marcus Sia Wan Neng 11040167

Kuo Keldi 11040501

Acknowledgment

We would like to express our gratitude to all those who gave us the possibility to

complete this report. We want to thank the Board of Director of Kolej Laila Taib for giving us

permission to commence this report in the first instance, to do this market research.

We are deeply indebted to our lecturer, Miss Lai Huey Yih from the Kolej Laila Taib

whose help, stimulating suggestions and encouragement helped us in all the time of research

for and writing of the report.

We also want to thank to the respondents for spending their time to complete the

questionnaire without any complaint.Without them,impossible we can done our research and

this report.

Last but not least,we also want to thank to our parents who always give us suggestions

and opinions.

Executive Summary

We have done a research about the educational/course that our college should offer to

the society. Before we start our research, we had chosen some courses that should be

considered by the college. The courses are Nursing, Graphic Design, Petroleum Engineering,

Law and others.

When doing the research, we randomly distributed 90 copies to 90 respondents from

different town, which are Bintulu, Sibu and Sarikei. There are about 47 of male respondents

and the rest are female respondents. Male respondents are the majority in the distribution of

respondents by gender.

Not only that, the respondents also being asked about their highest qualification whether

they are in SPM or STPM qualification.

The respondents also being asked on the reasons why they choose the course with the

given answer in questionnaire such as interesting, high in demand, high in salary, and

challenging .

Based on the data that we have collected, Petroleum Engineering course should be

offered by our college. It is because mostly of our respondents is very interested in this

course. In fact, this course will give a lot of benefits to our college as in the Sibu, there is no

college offer this particular course for this moment.

Table Of Contents

Page

i. Acknowledgement

ii. Executive Summary

iii. Introduction

iv. Body of Report

Methodology

Respondents

Results and Findings

v. Conclusions

vi. Recommendation

vii. List of References / Bibliography

Introduction

Education is very important to every person in this world. Education in the largest sense

is any act or experience that has a formative effect on the mind, character, or physical ability

of an individual. In its technical sense, education is the process by which society deliberately

transmits its accumulated knowledge, skills, and values from one generation to another.

Kolej Laila Taib have five courses for this moment. These five courses are Business

Management, Architecture, Electronic and Electrical Engineering, Quantity Survey and Civil

Engineering. The college is planning to expand on their educational programs/courses.

Therefore, we were hired by the college to perform a market research on the society’s demand

of educational programs.

Before we start our research, we have selected several courses that we think our college

should offer to the society. The courses that we chose are Nursing, Graphic Design, Petroleum

Engineering, Law and others.

At end of the research, we have collected that Petroleum Engineering course is the

course that our college should be offered to the society.

Data collection

Data collection is very important when doing a research. There are three methods to

collect data, namely observation and experiment, interviews and survey and questionnaire.

Survey and questionnaire is the method that we used to collect our data. There are many

advantages using this method. We can obtain our data without wasting a large amount of

money because it is cheap. Besides, by using questionnaire, there is no interviewer bias and

yet we can have larger number of respondents and improve our precision when doing this

market research.

We made the questionnaire in simple language and short question so that the respondents

can answer our questions easily. Moreover, there is no intimate or personal data needed when

the respondents answer the questionnaire .

There are altogether six questions in our questionnaire. These questions consist of the

respondent’s hometown, gender, stream, course that prefer the most and the reason why they

choose that particular course.

Respondents

When doing this research, we have distributed the 90 copies of questionnaire to 90

respondents. Those 90 respondents are from three different towns, which are Bintulu, Sibu

and Sarikei. There are about 30 respondents from each town.

There are 47 males and 43 females altogether answering the questionnaire.54 of them

are in SPM category and the other 36 are from STPM category.

Those respondents came from different stream, which are Science Stream, Art stream

and Vocational stream.

The respondents gave a great cooperation when answering the questionnaire.

Results and Findings

i) Gender

Table 1 : Distribution of Respondents by Gender

Gender Number of Respondents Percentage (%)

Male 47 52.2

Female 43 47.8

Total 90 100

52.2%47.8%

Gender

Male Female

The pie chart shows the percentage of the respondents by gender. As you can see in the pie

chart above, there are about 52.2 % or 47 respondents are male and 47.8% or 43 respondents

are female . Majority are male respondents .

ii)Highest Qualification of Respondents

Table 2 : Distribution of Respondents by Highest Qualification

Qualification Number of Respondents Percentage (%)

SPM 54 60

STPM 36 40

Total 90 100

60%

40%

Highest Education of The Respondents

SPM

STPM

The pie chart shows the percentage of respondents by highest qualification. Based on the

result, 60 % or 54 of the respondents are in SPM qualification while the other 40% or 36

respondents are in STPM qualification. Mostly the respondents are in SPM qualification as

we randomly distributed the questionnaire copies to the 90 respondents.

iii)Different Type of Streams From Respondents

Table 3 : Distribution of Respondents By Different Streams

Type of Stream Number of respondents Percentage (%)

Science 37 41.1

Art 25 27.8

Vocational 28 31.1

Total 90 100

41.1%

27.8%

31.1%

Streams

Science Vocational

Art

The pie chart shows the percentage of respondents by different streams. There are three

types of streams namely Science, Art and Vocational. Majority of the respondents are from

Science stream which have 41.1% or 37 respondents. For vocational stream, there are 31.1%

or 28 respondents and there are 27.8% or 25 respondents from Art stream. Majority

respondents are from Science stream as we randomly distributed the questionnaire to the

respondents.

iv) Courses that prefer by respondent

Table 4:Distribution of Respondents by Different Courses

Courses Number of Respondent Percentage

(%)Male Female Total

Nursing 8 12 20 22.2

Graphic Design 5 7 12 13.3

Petroleum Engineering 22 12 34 37.8

Law 10 4 14 15.6

Others 6 4 10 11.1

Total 47 43 90 100

37.8%

22.2%

15.6%

13.3%

11.1%

Courses

Petroleum Engineering

Nursing

Law

Graphic Design

Others

The pie chart shows the percentage of respondents by different courses. Based on the

result that we have done, 37.8% or 34 respondents had chose Petroleum Engineering to be

offered by Kolej Laila Taib as it has highest percentage than other courses. The second

highest goes to nursing course which is 22.2% or 20 respondents. Then,for graphic design

course, there are 22.2% or to be offered by Laila Taib College which is 13.3%.For petroleum

engineering courses, there is 34 respondent which is 22 refer to male and 12 are female..It

show 37.8% in petroleum engineering. While for law course,15.6% or 14 respondent which

In addition ,10 respondent prefer others courses which is 6 male and 4 female which equal to

11.1%.

Nursing Graphic Design

Petroleum Engineering

Law Others0

5

10

15

20

25

8

5

22

10

6

12

7

12

4 4

The Number Of Male and Female Respondents in each different courses

Male

Female

Courses

Nu

mb

er o

f R

esp

ond

ents

in d

iffe

ren

t ge

nd

er

The bar chart shows the number of male respondent and female respondent that choose

the course that prefer the most to be offered in Kolej Laila Taib. Based on the result that we

have done, 8 male and 12 female which the sum is equal to 20 respondents prefer nursing to

be offered by Kolej Laila Taib.Then, 5 male and 7 female had chose graphic design course to

be offered by Kolej Laila Taib. For petroleum engineering course, there are 34 respondents

which are 22 male and 12 female. Law course is chosen by 14 respondents which are 10 male

and 4 female. Last but not least, there are 10 respondents which are 6 male and 4 female

prefer other course,for example, hotel management course, computer science and many more.

Petroleum engineering course have the highest number of respondents compared to other four

courses. It is because this course is highly lucrative in the future.

v) Reasons to choose that course

Table 4: Distribution of Respondents by Different Course

Reason to choose that course Number of Students Percentage (%)

Interesting 26 28.9

High in demand 24 26.7

High in Salary 22 24.4

Challenging 18 20.0

Total 90 100

The table 5 shows the reason of respondents to choose that course . Based on the table above,

26 respondents choose that course because they have interest in that course .Then, 24

respondent show the respondent choose the course because the course are high in demand.

While 22 respondent which equal to 24.4% chose the courses because the course they choose

will give high salary in future. Finally,18 respondent which equal to 20.0% show the course

is challenging.

28.9%

26.7%

24.4%

20.0%

Reasons to choose that course

Interesting

High in demand

High salary

Challenging

Conclusions

Based on our research, we can conclude that most of the respondents chose Petroleum

Engineering course as the best course to be offered in Kolej Laila Taib. As we all know that

Sarawak is one of the world largest exporter of petroleum. So, we highly recommend that

Petroleum Engineering course is the most appropriate course to be offered as it can brings a

lot of benefits in many ways.

Recommendations

After we did our marketing research, we highly recommended that Petroleum

Engineering course is the most suitable course to be offered in Kolej Laila Taib. We

recommend this course as it is the most chosen by the respondents instead of the others.

Besides that, we chose this course because we believe that this course would bring a lot of

advantages in many ways. One of the advantages is this course would have a brighter future

and it can contribute to our own country as well.

Petroleum Engineering course will definitely help the students to exposed themselves

more in engineering field. Petroleum engineering course helps the students to improve skills

in math, science, and computer. It also helps in both speaking and writing. The students will

be challenged to design the technologies that make the industry work.

Job opportunity is not a problem for those students who take petroleum engineering

course. Researchers shown that most students who took petroleum engineering course

guarantee that they can get their job easily if they succeed in their studies. After the students

have completed their studies,the expected salary as a petroleum engineer is about RM20000

to RM50000.

By offering this course to your college, the college will get benefits as well. As we all

know that, other college in Sibu does not offer this particular subject.So the respondents that

from Bintulu, Sibu and Sarikei can further their studies in Kolej Laila Taib. Moreover,the

number of college student in Kolej Laila Taib will increase as they are so many respondents

very interested in this course.

Nowadays, Petroleum engineers are much needed now in our country. Researchers state

that our country, Malaysia is having a problem of shortage of Petroleum Engineer. There are

still a lot of undiscovered area that contain lots of natural gases, oils, petrol and so on. We

need more petroleum engineers in order to solve that problem. Plus, our country is one of the

largest in exporting nation.

In a nutshell, this course will definitely brings a lot of benefits in many ways. We do

hoped that you would agree with our recommendation.

List of references/Bibliography

http://en.wikipedia.org/wiki/Education

http://en.wikipedia.org/wiki/Petroleum_engineering

QUESTIONNAIRE

1.Hometown:

Bintulu

Sibu

Sarikei

2.Gender :

Male

Female

3.Please (√) your highest qualification.

SPM

STPM

4. In which stream are you in?

Science stream

Art stream

Vocational ( for SPM student only )

5. What educational program/course that you want the most in Kolej Laila Taib?

Nursing

Graphic Design

Petroleum Engineering

Law

Others: a) ____________________

b) ____________________

6. Why do you prefer the course in question 3?

Interesting

High Salary

High in demand

Challenging