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QUESTIONNAIRE

INTRODUCTION

Our purpose is to find the level of competition between CDMA(Tata, Reliance) VS. GSM (Idea, Vodafone, Airtel, and BSNL).Our

motive is to check which product provides more facility and

satisfaction to customer.

Please tick mark whenever applicable.

Please give rank between 1 to 5 for your satisfaction level.

1. High

2. Above average

3. Average

4. Below average

5. Low

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QUESTIONS

1. Which card are you using?

CDMA GSM

TAT

A

RI

M

IDE

A

VODAFO

NE

AIRT

EL

BSN

L

2. Do you use postpaid services?

A. Which rental plan do you use?

..

Whats the rent? RS

YES

NO

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B.Do you uses any sms scheme?

C. Which sms scheme do you use?

..

D. Do you use any calling schemes?

E. Which calling scheme do you use?

.

F. Do you have ISD/STD service in pre-activeservice?

G. Do you have roaming facility in pre-active

service?

H. Do you have any free calling service?

I. What was your average billing amount?

1000 Rs

J. By which way do you pay your bill?

3. Do you use pre-paid service?

A. Which plan do you

use?

B. What is the time when you recharge?

1-3 month 3-6 month 6-12 month

C. Do you use any sms scheme?

D. Which sms scheme do you use?

YES

NO

YES

NO

YES

NO

YES

NO

YES

NO

CHEQUE

CASH

YES

NO

Life timeplan yearly plan monthlyplan

YES

NO

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E. Do you use any calling schemes?

F. Which calling scheme do you use?

4. Features/service:

A. Do you use GPRS facility?

If yes then do you satisfied with speed of

GPRS? ..

What type of plan you areusing?

What is the charge?

1000 Rs

B. Do you use mobile banking service?

IF yes then do you satisfied with

service?

C. Do you use domestic roaming facility?

IF yes then what is the charges of call? RsAre you satisfied with charges?

D. Do you use international roaming?

If yes then what are the charges? Rs.

Do you satisfied with service?

E. Do you use data card facility?

IF yes then are you satisfied with the service?

YES

NO

YES

NO

Monthly plan

Weekly

plan

Dailyplan

YES NO

YES NO

YES NO

YES NO

YES NO

YES NO

YES NO

YES NO

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5. VAS (Value Added Service):

A. Do you use any VAS?

B. Which service do you use?

Caller tune Callmgmt service

Detail bill Missed Callalert service

Online service

6. Handset

A. Do you purchase your mobile from company?

B. Which mobile do you use? ..

C. Which features your mobile have?

GPRS Mp3

ring tone

Radio Camera

Games

Bluetooth

Infrared Data

cable

7. Which entertainment facility is available in your phone and

are you satisfied with that?

Music Movie

News

Games

Astrology

8. Common questions to know level of satisfaction?

YES NO

YES NO

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RANK

1 2 3 4 5

A. Do you satisfied with service?

B. Do you satisfied with billing service?

C. Do you satisfied with network coverage facility?

D. Do you satisfied with customer care service?

E. Do you satisfied with answer of customer care?

F. Do you satisfied with customer care centre?

G. Do you satisfied with answer of customer care centre?

H. Do you satisfied with terms and condition of company?

I. Do you satisfied with dealers of said company?

J. Do you satisfied with dealers location?

K. Which factor influence you to purchase the product?

Friend Network

News

Schemes

Advertisement Phone

facility

Service Call

and other

9. Descriptive:

A. Which succession do you like do give company?

....................................................................

.

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....

.

B. Which problem you have with company?

.

.

.

10. Personal data:

A. Name:

.

B. Age: .Years

C. Education: ..

.

D. Occupation:

.

E. Income: Rs. (*per annum)

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F. Address:

..

..

. Pin-

.

G. Phone no.: ..

Mobile no.: .