Q-1 . On which bank you depend for your regular transaction?a) SBIb) ICICI Bankc) HDFC Bankd) Other Bank, Specify (_____________)

Q-2 How did u come to know about SBI?a) Internetb) Advertisementc) Friends or familyd) Others (please specify)

Q-3 What is your occupation?a) Salariedb) Self- employedc) Retired

Q-4 what is your annual income?a) Below 1 lakhb) 1-2 lakhsc) 2-3 lakhsd) Above 3 lakhs

Q-5 Do you have vehicle?a) Yesb) No

Q-6 Do have a vehicle?a) Two wheelerb) Four wheeler

Q-7 Does your vehicle is on laon?a) Yesb) No

Q-8 If yes, From which bank you took loan?a) SBIb) ICICI Bankc) HDFC Bankd) Other Bank, Specify (_____________)

Q-9 Are you aware of auto loan provided by SBI?a) YESb) NO

Q-10 Have you ever used auto loan service provided by the SBI?a) Yesb) No

Q-11 If yes, Which features you like most in Loan segments of SBI?a) Less paper workb) Attractive interest ratec) Simple & fast processingd) Any other feature, specify ( _____________ )

Q-12 What do you feel about the auto loan provided by SBI ?a) Badb) Satisfactoryc) Goodd) Excellent

Q-13 How do you rate SBI in comparison with other banks? Very Poor Bad Average Good Better

Q-14 Which will be your alternative bank for auto loan?a) HDFCb) ICICIc) PNBd) Others (please specify)

Q-15 Reasons for the alternative bank? a) Low interest rateb) Transparencyc) Flexibility to choose an EMI base loan or an overdraftd) Longer tenure lone for ease of repayment

Q-16 In terms of the service you recieved from the lending officer(s), how satisfied were you with the following?

Very satisfied

Satisfied Neutral DissatisfiedVery dissatisfied

Friendly and courteous manner

Knowledge of bank's auto loan

Willingness to listen and respond to your need

Fast and efficient service

Recognition of you as valued customer

Available to customers when needed

Offer of other services or alternative means to meet your needs

Q-17 Would you use SBI auto loan in future ?A) Definitely wouldB) Probably wouldC) Definitely notD) Probably not

Q-18 Would you recommend SBI to your near ones?a) Yesb) No

Q-19 Any suggestion you want to give for the betterment of SBI advance product.

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