Questionnaire .New

1.This website makes it easy for me to build a relationship with this company

Strongly Disagree Disagree Neutral Strongly Agree Agree

2. I would like to visit this website again in the future


3. I am satisfied with the service provided by this web site


4. I feel comfortable with the service provided by this web site


5. I feel surfing this web site is a good way for me to spend my time


6. Compared to other web sites, I would rate this one as one of the best


7. This site is well organized to help me navigate better


8. This site is designed in a confusing manner( reversed)


9. This site has a useful search engine that assists me in finding information


10. This site shows many visuals of its products or services.


11. This site provides useful performance data on its products or services


12. This site clearly describes product features


13. This site has fun, interactive features.


14. This site contains entertaining audio clips


15. This site is designed in a fun and entertaining manner


16. This site makes good use of the video capability of the web


17. This site has attractive background and color scheme


18. I can trust this site with my credit card


19. I can trust this site to protect my security


20. This site assures me about the security of my personal information


21. This site provides useful online technical support and help menus


22. This site has interesting testimonials/ stories from satisfied consumers


23. This site’s format allows online dialogues between and other browsers


24. This site has details about upcoming events


25. This site updates browsers with a “ what’s coming” section


26. This site has up-to-date information about product availability


27. I would be interested in reading information about how the product is made


28. I would be interested in reading the consumer reports article about this product category


29. I have compared product characteristics among brands of this product


30. I think there are a great deal of differences among brands of this product


31. I have a most preferred brand of this product


Documents

Questionnaire .New