QUESTIONNAIRE ON INNOVATIONS IN BANKING PRODUCTS

I will be thankful to the respondents, if you will spare 4-5 minutes from your valuable time to answer this questionnaire, which will help, The State Bank of India to reach up to your expectations in banking products and also finish my project towards the partial fulfillment of PGDM.

Name: _______________________________________

1. How long have you used [ENTER PRODUCT]? Less than 1 month 1 - 3 years 1 - 6 months Over 3 years 7 - 11 months Never used

2. How often do you use [PRODUCT]? Daily Once a month Once a week Every 2 - 3 months 2 - 3 times a month 2 - 3 times a year

3. How satisfied are you with [PRODUCT] when considering the following items?

Very

Somewhat Not sure Dissatisfied Very dissatisfied

N/A

Satisfied Satisfied

Product Purchase Ease of use Performance Warranty Repeat purchase experience

4. Overall, how satisfied are you with [PRODUCT]? Happy Dissatisfied Satisfied Unhappy Undecided

5. How likely are you to use/purchase [PRODUCT] again? Definitely Probably not Probably Definitely not Undecided Never used

6. Would you recommend [PRODUCT] to others? Definitely Probably not Probably Definitely not Undecided Never used

7. What recommendations would you offer for improving [PRODUCT]?

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Thank you for your time.