Questionnaire sub-committee report to PPG 2nd December 2013 Internal Consultation & References 2012/13 questionnaire results and action plan PPG & Virtual

Questionnaire sub-committee report to PPG

2nd December 2013

•2012/13 questionnaire results and action plan•PPG & Virtual PRG group•Our GP’s, Nurses, Reception and Administration teams•Practice records and data (including complaints)• Attendance at mother/toddler event at Health Centre

•DES specification 2013/14 •Care Quality Commission ‘Outcome’ notes•NAPP & HaRD publications•Other local GP practice websites & questionnaires•2013 Andrew Jones MP survey & results

A. Clinical CareB. Safety & CleanlinessC. PrescriptionsD. AppointmentsE. CarersF. Wellness & HealthG. Teenage Friendly

A) Clinical Care - by your Doctor/Nurses/Health Care Assistants

1. Please rate your experiences on how you are listened to by clinical staff

2. Please rate your experiences on whether you are treated with dignity and respect by clinical staff

3. How well do the clinical staff speak to you in a way that is easy for you to understand?

4. Please rate the effectiveness of the ongoing management of your condition

5. Please rate the overall quality of care that you receive from clinical staff

Please feel free to add any additional comments/thoughts/ideas on this topic: Please feel free to add any additional comments/thoughts/ideas on this topic:

Excellent Good Acceptable Poor Very Poor





B-1) Safety and Cleanliness at Eastgate Surgery

Q1. How do you rate the cleanliness of the Eastgate Surgery?

Q2. How do you rate the disability access at Eastgate Surgery?

Q3. Please note that the Practice is not in control of any parking facilities or the road directly outside the Eastgate building. How easy do you find it to access the site?



Very Easy Easy Acceptable Not Very Easy Unsatisfactory

If you have any thoughts or comments to make regarding access and safety at Eastgate Surgery e.g. lighting, pavements, parking issues etc. please note them here:

If you have any thoughts or comments to make regarding access and safety at Eastgate Surgery e.g. lighting, pavements, parking issues etc. please note them here:

B-2) Safety and Cleanliness at The Health Centre on Knaresborough Road

Q1. How do you rate the cleanliness of The Health Centre, Knaresborough Road?

Q2. How do you rate the disability access at The Health Centre, Knaresborough Road?

Q3. During the past year the Practice building at the Health Centre, Knaresborough Road has undergone a significant refurbishment. How do you now rate the facilities & access at the Health Centre?





Q1. How do you normally obtain your repeat prescriptions?

a. In person

b. By Phone

c. Online

d. via a pharmacy repeat prescription service

e. Not applicable

Q2. If you selected option ‘d’ above, which local Pharmacy has control of your repeat prescriptions? (please note the name and location below e.g. Boots, Market Place)

…………………………………………………………………………………………………………………………….....

C) Repeat Prescriptions - the Practice issues large numbers of repeat prescriptions on a daily basis (about 200 every day) and, the safe & efficient control of this process, is a significant part of our workload (slide 1 of 2)


Q2. Please rate the service that you get from this pharmacy

Q3. If you deal with the Practice directly, how do you rate the prescription service we offer?






D) Appointments (slide 1 of 2)D) Appointments (slide 1 of 2)

Urgent Appointments If you feel you need urgent attention and there are no short term appointments available on the day, your call will be logged by the telephone team. A Duty Doctor will call you back to discuss the problem. A course of action will be agreed which may include a face to face clinical consultation or management over the phone.

Non-urgent Appointments You can pre-book your preferred date/time up to 4 weeks in advance. Otherwise, we try to ensure that you can be seen by a doctor within a few days, however this may not always be with the doctor that is your preferred named doctor. If you only want to see your preferred named doctor then there may be a much longer lead in time. All doctors have access to all medical histories and case development notes.


Given this system, how do you rate your experiences in getting contact with a doctor when required?

Q1. I am seen or spoken to on the same day if there is an urgent issue

Q2. I can get an appointment with a doctor in a few days if it is not urgent

Q3. When making an appointment, what is your chosen method of contacting the surgery?



Phone On-line In person

D) Appointments (slide 2 of 2)D) Appointments (slide 2 of 2)

Carer analysis November 2013

Age Range

Male FemaleTotal

CapitationTotal Carers

Capitation Carers Capitation Carers

0 - 5 342 - 295 - 637 -

6 - 15 561 1 553 - 1,114 1

16 - 25 628 5 642 5 1,270 10

26 - 35 625 8 573 10 1,198 18

36 - 45 695 7 705 13 1,400 20

46 - 55 850 19 914 27 1,764 46

56 - 65 737 15 766 27 1,503 42

66 - 75 629 12 723 23 1,352 35

76 - 85 390 15 517 28 907 43

86 - 95 104 6 225 5 329 11

96 - 105 6 - 15 2 21 2

106 - 115 - - - - -

116 - 125 - - - - -

126 - 135 - - - - -

136+ - - - - -

Total 5,567 88 5,928 140 11,495 228

Q1. Do you consider yourself (or someone else in your household) to be a carer?

Q2. Has the practice informed the ‘carer’ about the help and assistance that is available?

If the answer to question 2 above is ‘No’ or ‘Not sure’ please contact the practice, using this specific surgery telephone number, 01423 798081, during normal surgery hours.

Yes No Not Sure


E) We would welcome your view on how the practice offers guidance and support to home based carers in our practice community

Yes No Not Sure

F) The PPG is considering sponsoring a short series of Wellness/Health Education events. Our early thoughts are to host these, in the evening, at one of the surgeries. Invited experts would share information and answer questions.

Q1. If a selected topic was particularly relevant to you, would you be interested in attending?

Q2. Which of the following topics might be of interest to you or your household? (please tick all that apply):

• Living with dementia

• The importance of diet for diabetics

• Recognising and dealing with stress

• Staying healthy in retirement

• Additional idea? please insert here > ……………………………………………………………..

Yes No Possibly


Q1. All relevant members of your household are aware of this practice service and policy

Q2. The practice needs to increase its efforts to support young people

Completely Agree Agree Disagree Completely Disagree Not Applicable


G) We want to ensure that our practice is ‘teenage friendly’ and, under the banner ‘Hear to Listen – Not to tell’, already provide a confidential service for everyone, including people under the age of 16

Completely Agree Agree Disagree Completely Disagree Not Applicable

Composition of the PPG and Virtual Group

PPG Group Profile

Age Male Female Total % total

55-64 2 1 3 38%

65-74 3 3 38%

75+ 2 2 25%

Total 2 6 8 100%

Ethnicity: 100% White British

Age Range

Total Practice Population

0-4 534 4.7%5-16 1,347 11.9%

17-24 1,023 9.0%25-34 1,181 10.4%35-44 1,347 11.9%45-54 1,747 15.4%55-64 1,460 12.9%65-74 1,376 12.2%75-84 922 8.1%85+ 376 3.3%

11,313 100.0%

Age Range Male Male

VG

0-4 285 - 5-16 686 -

17-24 511 - 25-34 615 - 35-44 672 - 45-54 838 3 55-64 721 6 65-74 643 3 75-84 397 5 85+ 122 2

Total = 5,490 19

Age Range Female Female

VG

0-4 249 - 5-16 661 -

17-24 512 - 25-34 566 1 35-44 675 2 45-54 909 5 55-64 739 10 65-74 733 3 75-84 525 5 85+ 254 1

Total = 5,823 27

Practice Population and Virtual Group profile Age Range

Total Practice Population

Total Virtual Group

0-4 534 4.7% 5-16 1,347 11.9%

17-24 1,023 9.0% 25-34 1,181 10.4% 1 2.2%35-44 1,347 11.9% 2 4.3%45-54 1,747 15.4% 8 17.4%55-64 1,460 12.9% 16 34.8%65-74 1,376 12.2% 6 13.0%75-84 922 8.1% 10 21.7%85+ 376 3.3% 3 6.5%

11,313 100.0% 46 100.0%

Documents

Questionnaire sub-committee report to PPG 2nd December 2013 Internal Consultation & References 2012/13 questionnaire results and action plan PPG & Virtual