Quick Start Guide - Comwave€¦ · mark frequent contacts as Favourites using the star icon in their profile. Favourite contacts appear in a Favourites folder at the top of the contacts

Mobile Version Available at:

Quick Start Guide

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Comwave Connect (PC) Quick Guide

Go to http://www.comwave.net/support-downloads and download the Windows application. Double-click the downloaded file (likely located in your Downloads folder) to begin the installation. Follow the setup wizard as below.

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Go to http://www.comwave.net/support-down-loads and download the Windows application. Double-click the downloaded file (likely located in your Downloads folder) to begin the installation. Follow the setup wizard in this document.

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To Start

Comwave Connect Quick Guide

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Enter your username and Password and select both options below

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Enter your Username and Password and select both options below

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The central part of Comwave Connect displays various functions depending on what you select from the left menu:

Using Comwave Connect (PC Edition) The top area is where you can set your presence availability status (colour-coded flag) and display a personalized message (“What’s on your mind?”) to notify your “presence state watchers”. You can also add a photo to your profile here. The central part of Comwave Connect displays various functions depending on what you select from the left menu:

Using Comwave Connect (PC Edition) The top area is where you can set your presence availability status (colour-coded flag) and display a personalized message (“What’s on your mind?”) to notify your “presence state watchers”. You can also add a photo to your profile here. The central part of Comwave Connect displays various functions depending on what you select from the left menu:

Contacts : Selecting Contacts from the lefty menu brings up your “buddy” list by default. These are people you “subscribe” to and have granted you access to your Presence. You can add contacts manually (using the “+” sign) as well as searching through the corporate and local directory.

The flag in the top area is where you can set your presence availability status (colour-coded flag) and create a personalized message (“What’s on your mind?”) to notify your “presence state watchers”. You can also add a photo to your profile here.

Using Comwave Connect

Selecting Contacts from the left menu brings up your “buddy” list. These are people you “subscribe to” and have granted you access to their Presence.

ContactsIcon What it means:

The green presence icon indicates that the user is online and ready for communication.

The yellow presence icon indicates that the user is online but has been idle or away from their computer for more than ten minutes.

The red presence icon indicates that the user is busy and does not want to be disturbed.

The grey presence icon indicates that the user is offline and the only available contact method is calling or chatting.

The question mark indicates that a subscription is pending and the contact has not yet approved sharing their presence.

This icon indicates that the contact is busy due to a call. This is an automat-ed presence status.

This icon indicates that the contact is busy in a meeting. This is an automated presence status. The Busy - In Call status overrides the Busy – In Meeting status so this one is only seen if there is a meeting but there is no call.

This icon indicates that the contact is only available on the Communicator for Mobile.

This icon indicates that the contact is only available on a compatible desktop phone, and not on Communicator.


You can add contacts manually (using the “+” sign) as well as search through the corporate directory and local contacts.

If you wish to add a contact to your “Buddy for Presence”, Right Mouse Click on their name and select “Subscribe”. They will be notified and will have to accept.

You can arrange your contacts into folders and mark frequent contacts as Favourites using the star icon in their profile. Favourite contacts appear in a Favourites folder at the top of the contacts list. You can add external contacts and conference bridge numbers to easily activate “click to call”.

Contacts : Selecting Contacts from the lefty menu brings up your “buddy” list by default. These are people you “subscribe” to and have granted you access to your Presence. You can add contacts manually (using the “+” sign) as well as searching through the corporate and local directory.





Contacts


Right Mouse Click the settings icon and a robust set of options appear. Left Mouse Click brings up a quick access menu.

Quick Access Menu

Full Settings Menu

Settings Easily and conveniently view and modify your personal call handling settings such as Call Forwarding, Do Not Disturb, Simultaneous Ringing and much more. Right Mouse Click the settings icon and a robust option set appears. Left Mouse Click brings up a quick access menu.

Quick Access Menu Full Settings Menu Settings Menu Settings Easily and conveniently view and modify your personal call handling settings such as Call Forwarding, Do Not Disturb, Simultaneous Ringing and much more. Right Mouse Click the settings icon and a robust option set appears. Left Mouse Click brings up a quick access menu.

Quick Access Menu Full Settings Menu Settings Menu

Easily and conveniently view and modify your personal call handling settings such as Call Forwarding, Do Not Disturb, Simultaneous Ringing and much more.

Settings


Communicating

1. Initiating a Call and seamlessly move from one form of communication to another

Sample Call:

i. Select the colleague you want to contact from Contacts, ideally with a Presence status of “available” (a green flag). Double click on the contact - opens up chat window.

ii. At the bottom of the chat window are options for “chat”, calling via softphone, desk phone, video, and initiating a collaboration session.

iii. Start with an instant messaging chat

iv. Explain you need to talk to call them, so make a voice call using the call icon or

v. Commence your call

Communicating


Sample Call:






Sample Call...

Initiate a call and seamlessly move from one form of communication to another.

Communicating

i. Select the colleague you want to contact from Contacts, ideally with a Presence status of “available” (a green flag). Double click on the contact - This opens up the chat window.


iii. Start with an instant messaging chat.

iv. Explain you need to call them, so make a voice call using the call icon

v. Commence your call.

Communicating


Sample Call:






Communicating


Sample Call:






Communicating


Sample Call:







vi. Click on video icon to escalate voice to video and click again to de-escalate from video back to voice only.

vii. Click on icon to show “in call” settings.

viii. If you need to collaborate to discuss a document, invite the party to a desktop share.

ix. You then drag-and-drop a file to the chat window to instantly share files. Alternatively, you can click on the file icon in top right corner to search for a file to send.









Sample Call Continued...

2. Select share icon

3. Click Play to start share

1. Open chat window with contact – double-click or right-click and select chat

4. Click share icon again to stop sharing

Communicating









vi. Click on the video icon to switch from voice to video and click again to return to voice only.

vii. Click the





icon to show “in call” settings.

viii. If you need to collaborate on a document, invite the party to a desktop share.

ix. You can then drag-and-drop a file into the chat window to instantly share files. Alter-natively, you can click on the file icon in top right corner to search for a file to send.


Sometimes you need to move locations and therefore need to change devices (fixed/desktop to mobile or mobile to fixed/desktop device) before you’re ready to end the call. Using Call Pull (*11), users can seamlessly move calls between any of their devices without paus-ing the conversation (i.e.without putting the caller on hold/transfer).

Ensure a voice call is active on one of your Comwave Connect devices.

Go to the device you want to pull the call to. For example, if the call is active on your PC/Mac client, and you want to pull it to your mobile device, you need to initiate “Call Pull” from the Comwave Connect Mobile App.

Note: Call Pull works for all devices associated with the same user profile. For example; a user’s desk phone, smartphone, tablet, or mobile phone.

For Call Pull to your PC/Mac client, click on the Client Dialer icon, enter *11 and dial.

Using the mobile app, click on the “Call Pull” icon or Dial *11.

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2. Seamlessly move the call from one device to another (Call Pull feature) a. Sometimes you need to move location and therefore need to change devices

(fixed/desktop to mobile or mobile to fixed/desktop device) before you’re ready to end the call. Using Call Pull (*11), users can seamlessly move calls between any/all of their devices without pausing the conversation (without putting the caller on hold/transfer)

b. Ensure a voice call is active on one of your Comwave Connect devices. c. Then go to the device you want to pull the call to. For example, if the call is active

on your PC/Mac client, and you want to pull it to your mobile device, you need to initiate “Call Pull” from the Comwave Connect Mobile App

d. Using the mobile app, click on the “Call Pull” icon or Dial *11

e. Note Call Pull works for all devices associated with the same user profile: For example, a user’s desk phone; smartphone, tablet, mobile phone

f. For Call Pull to your PC/Mac client, click on the Client Dialer icon, enter *11 and dial















Seamlessly move the call from one device to another (Call Pull feature).

Communicating


Another frequent requirement is the need to move from a 1:1 call to group communication. Comwave Connect allows for spontaneous collaboration sessions to foster information sharing and ideas.

You can start with a 1:1 chat window and drag and drop other contacts from the buddy list into the chat window - this switches to a group chat.

3. Seamlessly move from one-on-one to group communication a. Another frequent requirement is the need to move from a one-on-one call to

group communication. Comwave Connect allows for spontaneous collaboration sessions to foster information sharing and ideas.

b. You can start with a 1:1 chat window and drag and drop other contacts from the buddy list into the chat window - escalates to a group chat

c. Alternatively, you can click on your “My Room” , and drag and drop into the My Room - your virtual, private meeting room for group chat, conference calling and desktop/application sharing

Sample: d. Start a one-on-one chat e. Drag another user from Contacts to seamlessly upgrade a 1:1 chat to a group

chat. f. Upgrade to a conference call by clicking the call button, show the contacts’

presence now shows “busy in call” g. Explain that you often want to show something the other person is working on,

and that one of the features is that you can instantly share your desktop or application. Have b-party share his desktop, accept the invitation and show how we can see the other person’s desktop and collaborate together instantly.

Alternatively, you can click on your “My Room” icon and drag and drop contacts into the My Room window - your virtual, private meeting room for group chat, conference calling and desk-top/application sharing.

Example

Start a one-on-one chat.

Drag another user from Contacts to seamlessly upgrade a 1:1 chat to a group chat.

Upgrade to a conference call by clicking the call button. The contact’s presence now shows “busy on call”.

Explain to the contact that you would like to show them something that you are currently working on. You then select the share feature and instantly start sharing your desktop. The other contact will accept the desktop share invitation and be granted access to see your desk-top to collaborate together.

Seamlessly move from one-on-one to a group communication.

Communicating

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Documents

Quick Start Guide - Comwave€¦ · mark frequent contacts as Favourites using the star icon in their profile. Favourite contacts appear in a Favourites folder at the top of the contacts