Quiz5 With Answers

8/18/2019 Quiz5 With Answers

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Your score: 238.00 out of 257.00 (92.61%)

Score by categories:

crmeasy: 5 out of 9 (56%)

SAP CRM BUSINESS SCENARIOS: 18 out of 22 (82%)

SAP CRM BASIC FUNCTIONS: 52 out of 52 (100%)

SAP CRM TECHNOLOGY INTEGRATION: 42 out of 42 (100%)

SAP CRM INTERACTION CHANNELS: 34 out of 34 (100%)

SAP CRM MASTER DATA: 8 out of 22 (36%)

SAP CRM MIDDLEWARE: 22 out of 22 (100%)

SAP CRM TRANSACTION PROCESSING: 18 out of 18 (100%)

SAP CRM USER INTERFACE: 39 out of 40 (98%)

Passing score: 205.60 (80.00%)

Elapsed time: 11:00

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Question 1

In Partner determination, which of the following is not freely definable? (Only one answer is correct).

Answer choices

Correct Your choice Users

statistics

Partner function 11%

Partner function category 72%

Relationship category 6%

Access sequence 11%

This question was answered 18 times

Your score: 8

Question 2

Interaction Center Profiles can be designed for? (More than one answer is correct).

Answer choices


statistics

https://studynest.org/sap-crm-certification-quiz?quiz_id=2&force=1http://void%280%29/


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Individual positions 32%

Groups of agents 36%

Common for all the Interaction center 31%


Your score: 6

Question 3

You are tasked with creating an Organizational Model in SAP CRM. The client wants to use both Sales & Service in SAP CRM, and

logistics in SAP ERP. One of the organization element is called "Singapore Sales & Services". Which of the following are relevant

questions to ask the client? (More than one answer is correct).

Answer choices


statistics

Is the SAP CRM Org model to be used via RFC calls from SAP ERP? This

would allow us to keep only the SAP CRM Org model and not to create an

ERP Org model at all.

4%

Is the Org model to be used in automatic org determination in SAP CRM? 49%

Do we want the same Org model to be used for both Sales & Service or

shouldwe create Service Org model and a Sales Org model separately in

SAP CRM?

47%


Your score: 8

Question 4

Your customer wants to do billing from CRM rather than from ERP or external systems. Where is controlled that billing will take place

in CRM? (Only one answer is correct).

Answer choices


statistics

Item Category of the Sales transaction item 71%

Transaction Type 0%

Leading transaction type of the Sales Transaction 29%

Middleware Settings 0%


Your score: 8

Question 5

Incomplete order in SAP CRM can not be saved . (Only one answer is correct).

Answer choices


statistics

True 11%

False 89%



3/12

Your score: 4

Question 6

You are a key member of a CRM implementation project. Which of the following describes an accurate User Interface Strategy?

(Only one answer is correct).

Answer choices


statistics

Business users should use CRM Webclient UI, advance users can use SAP

GUI.

10%

Business users should user CRM webclient, Administrators can use SAP GUI. 90%

Business users should use CRM webclient, Administrators can use either

People Centric User Interface (PCUI) or SAP GUI.

0%

Business users should use Web Client fo r interaction center and PCUI

forother processes.

0%


Your score: 8

Question 7

Your team members are concerned about the use of Solution Manager in their projects. Which of the following would explain why

they should use Solution Manager? (More than one answer is correct).

Answer choices


statistics

Solution Manager is only used for storing documentation. 6%

Solution Manager is an issue handling tool that connect to one SAP system. 21%

Solution Manager is best utilised through all phases, in order to reuse

definedbusiness processes in testing, configuration and operations

66%

Solution Manager is best utilised through the go-live process because it can

only be used during this phase of a project.

6%


Your score: 8

Question 8

Which of the following processes, among others, belong to SAP CRM Sales? (More than one answer is correct).

Answer choicesCorrect Your choice Users

statistics

Activity Management. 34%

Complaint Management. 3%

Account & Contact Management. 38%

Territory Management. 25%



4/12

Your score: 6

Question 9

The SAP CRM Interaction Centre used the same technology as the SAP CRM Web Client. However the Interaction Centre has some

features that are not available in other areas of the CRM Web Client. Which of the following is one such features.(Only one answer is

correct).

Answer choices


statistics

Communication Management System (CMS) integration. 80%

SAP Netweaver Portal Integration. 8%

SAP ERP Integration. 12%

BI Integration. 0%


Your score: 8

Question 10

Which of the following statements are correct regarding CRM Middleware? (More than one answer is correct).

Answer choices


statistics

SAP CRM Middleware requires additional server and software. 4%

Index server is used for the faster access to the product data needed by web

applications.

29%

Internet Pricing and Configurator (IPC) provides configuration and pricing

datafor web applications.

34%

CRM Server is connected to mobile clients via Communication station. 33%


Your score: 6

Question 11

Which of the following statements are correct regarding CRM Middleware. (More than one answer is correct).

Answer choices


statistics

There are basically 2 types of Bdocs - Messaging and Synchronizing 29%

Data is replicated between CRM and ECC via BAPIMTCS. 29%

CRM system provides customizing and business data to ECC. 13%

Bdoc messages that have been processed with errors can be re-processed. 22%

CRM uses sBDocs to replicate business data between ECC and CRM. 8%


Your score: 6


5/12

Question 12

Which of the following settings within the action processing determines when an action should be processed. (e.g. 'Immediate'. 'When

saving' or 'using selection report'. (Only one answer is correct).

Answer choices


statistics

Processing time 57%

Start Condition 7%

Schedule Condition 21%

Processing Type 14%


Your score: 8

Question 13

What customizing settings are required for condition technique in pricing? (More than one answer is correct)

Answer choices


statistics

Assignment of condition type to pricing procedure. 27%

Assignment of access sequence to condition types. 30%

Assignment of Condition table to access sequence. 25%

Assignment of pricing procedure to transaction type. 18%


Your score: 8

Question 14

Which of the following statements are correct regarding copying and follow up if a transaction? (More than one answer is correct).

Answer choices


statistics

You can choose the transaction type during follow up. 50%

Header data is copied and you can select items during copying a transaction. 19%

Transaction history is updated after copying a transaction. 13%

Whether a transaction type can be copied or not, is customized in the

copying control of transactions.

19%


Your score: 8

Question 15

Which of the following are part of SAP CRM Marketing? (More than one answer is correct).

Answer choices


statistics

Campaign Management 47%


6/12

Customer Segmentation 47%

Installed Base Management 0%

Incentive and Commission Management 6%


Your score: 8

Question 16

How can certain partners be mandatory in a CRM transaction? (Only one answer is correct).

Answer choices


statistics

Using the mandatory flag within the partner function itself. 5%

Using the mandatory partner flag on the partner determination procedure. 5%

Using the minimum occurrence for the respective partner function in the

partner determination procedure.

63%

Incompletion procedure of the transaction type. 26%


Your score: 8

Question 17

Partner processing in SAP CRM business transactions is an optional function. (Only one answer is correct).

Answer choices


statistics

True 11%

False 89%


Your score: 4

Question 18

You have to configure the download of business objects from SAP ERP to SAP CRM. Which steps are part of the initial downloads of business objects from ERP to CRM? (More than one answer is correct).

Answer choices


statistics

Monitor download via the download monitor (Transaction R3AS). 39%

Define clock size for Adaptor objects (Transaction R3AC1). 38%

Assign subscription in the Administration Console (Transaction SMOEAC). 13%

Activate the replication & Realignment Queue (Transaction SMOHQUEUE). 10%


7/12


Your score: 8

Question 19

There are standard tasks performed by the Interaction Center Manager. Which of the following activities can be related to the

Interaction Center Manager? (Only one answer is correct).

Answer choices


statistics

Rule policy creation. 63%

SLA Definition. 4%

Script Forwarding. 33%


Your score: 6

Question 20

Your company is evaluating SAP MDM (Master Data Management) as part of a long term software landscape. Which problem would ithelp solve? (More than one answer is correct).

Answer choices


statistics

It would help reduce issues created by duplicate business partner numbers. 39%

It would automate the creation of price conditions across the whole

landscape, reducing pricing errors.

33%

It would consolidate the creation of Bill of Material in one system with an

automated distribution into other system.

29%


Your score: 6

Question 21

The scratch pad is a useful features in the Interaction Centre. Which of the following are true?

Answer choices


statistics

Agents can enter text into the scratch pad at anytime during the customer

interaction.

67%

Import of scratch pad is possible only for Sales Orders. 8%

The content o f the scratch pad will be automatically stored with the

contactonce the interaction has ended.

26%


Your score: 6

Question 22

The account hierarchy allows you to group accounts in a multi-level group hierarchy. Which of the following are the two categories of

account hierarchies? (Only one answer is correct).


8/12

Answer choices


statistics

Contract Management 0%

Account Classification 27%

Pricing 45%

Statistical 27%


Your score: 6

Question 23

Your company is running SAP CRM and SAP ERP but not using SAP Portal. What would you do if a user needed access to the ERP

transaction of "Bill of Material"? (Only one answer is correct).

Answer choices


statistics

Implement single sign on certificates. 17%

Start the Virtual machine container (VMS). 8%

Install CRM Internet Transaction Server (ITS). 75%

Not possible without the portal. 0%


Your score: 8

Question 24

Which of the following statement is true for the applications of SAP CRM Organizational management. (More than one answer is

correct).

Answer choices


statistics

Automatic determination of responsible org units based on data in the

transaction document.

64%

Partner determination 27%

Payment card processing 0%

Tax processing 0%


Your score: 2

Question 25

A Sales order can be created via several channels in SAP CRM (e.g. Customer webshop). Which application can be integrated with

SAP CRM to ensure that the order is delivered ina timely manner? (Only one answer is correct).

Answer choices


statistics

SAP SCM 94%


9/12

SAP EVM 0%

SAP SRM 3%

SAP BI/BW 3%


Your score: 8

Question 26

Which of the following is not a part of CRM Organizational Management? (Only one answer is correct).

Answer choices


statistics

Organizational group 60%

Organizational Object 40%

Organizational Unit 0%


Your score: 0

Question 27

Which of the following best describes the structure of Customizing Adaptor Objects? (Only one answer is correct).

Answer choices


statistics

They always contain more than one database table. 9%

They always contain one database table. 13%

They always contain a maximum of two database tables. 0%

They can contain more than one database table. 78%


Your score: 8

Question 28

This is a test question

Answer choices


statistics

True 95%

False 5%


Your score: 5

Question 29

Which of the following statements are correct regarding Transaction processing? (More than one answer is correct).


10/12

Answer choices


statistics

Sales assistant is a part of CRM Sales order processing. 24%

Delivery documents can be replicated from ECC to CRM. 19%

Sales orders can be created as a follow up document from an opportunity. 52%

ATP check for a sales order can be done using SAP BW. 5%


Your score: 4

Question 30

Within business transactions, partners can be determined automatically. Which object can be used to realize a search strategy that

specifies that specific the sources and the order in which the system checks these sources, when it determines partners in business

transactions. (Only one answer is correct).

Answer choices


statistics

Access sequence 93%

Partner source 0%

Condition type 0%

Partner category 7%


Your score: 8

Question 31

Your company is adding SAP CRM to a landscape that includes SAP ERP. You need to evaluate options to reuse SAP ERPfunctionality. Which of the following functions related to SAP CRM processes are available in SAP ERP? (More than one answer is

correct).

Answer choices


statistics

Logistics execution. 22%

Billing. 36%

Campaign Management. 9%

Service Contracts. 33%


Your score: 6

Question 32

The fastest place to access a link on CRM Web UI is in (Only one answer is correct).

Answer choices


statistics

A logical link group 7%


11/12

A direct link group 89%

A work center link group 0%

A navigation link group 4%

A system link group 0%


Your score: 10

Question 33

Which of the following statements are correct regarding CRM Web UI? (More than one answer is correct).

Answer choices


statistics

In standard CRM, second level navigation is used for search objects. 22%

A work center is a flexible grouping of applications and information that

logically belongs to each other.

27%

Create links under direct link group can be customized by a user. 19%

A user can customize the number of recent items with a maximum limit of 10. 25%

A user can not create their own personalized web links 7%


Your score: 7

Question 34

Within the SAP CRM field application environment, which object is used to set up sites and to influence the data distribution logic from

a business prospective. (Only one answer is correct).

Answer choices


statistics

Administration Console. 96%

BDOC Modeller 4%

Mobile application studio. 0%

Business role. 0%


Your score: 8

Question 35

Which of the following are factors used in the item category determination customizing? (More than one answer is correct).

Answer choices


statistics

Item Category Group 35%

Transaction Type 35%


12/12

Org Data Profile 6%

Item Category of higher level item 24%


Your score: 6

Question 36

The navigation bar profile controls the links in the Web Client UI. Which of the following objects can be assigned directly to anavigation bar profile? (More than one answer is correct).

Answer choices


statistics

Direct Link Groups 49%

Work Centers 47%

Layout Components 4%


Your score: 6

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