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LRT Exercise 4Group 4

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ABOUT LRT A

Light Rail

Transit Authority

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ABOUT LRT A

ABOUT THE

LRTA• During the Marcos

Administration, the

Light Rail TransitAuthority wasestablished

•Loan o! " #$$ M !romthe Belgiango%ernment

•

Designed as a &ublic

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ABOUT LRT A

ABOUT THE

LRTA• 'onstruction began in

October ()*(• Electrowatt

Engineering +er%iceso! urich

-+wit.erland/ wasa&&ointed to manageand su&er%ise the

&ro0ect

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ABOUT LRT A

The 1rst lady, 2melda Marcos

The LRT3 during ()*$4s

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ABOUT LRT ALRT35

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ABOUT LRT ALRT35•

6ormally called Megatren• Tra%erses 7 cities in Metro Manila 8 "asig,

Mari9ina, :ue.on 'ity, +an ;uan andManila

• Built at a cost o! "#( B loaned !rom ;a&anBan9 !or 2nternational 'oo&eration

• Also called the "ur&le Line which denotes

the uni<ueness o! "hili&&ine ethnicity

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ABOUT LRT ALRT35

-6eatures/•

'an accommodate u& to 1,628 &assengers• 6ully automatic -ie, dri%er3less/ system• E<ui&&ed with a ''T> system• 'ommuter !riendly and has !acilities es&ecially

designed !or the elderly and the di?erently3

abled -ie Braille tactiles/• More s&acious coaches• 2nstallation o! ele%ators• Automatic %ending machines•

"ublic Address +ystem -"A+/

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ABOUT LRT A-Recto +tation/

'ustomer Relations

Bee& 'ard• @ot all machines

are o&erational• "assengers are

not well in!ormedregarding the useo! the bee& cards

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'ustomer +er%ice

Schedule• @e%er on time• @o a%ailable schedule

Senior Citizen, Pregnant, PWD• Designated areas !or them

Facilities• +tation is not well maintained• @o maintenance &ersonnel can be

seen•

Ele%ators are not wor9ing

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'ustomer +er%ice

Information Booth• 'losed

Information aterial for Passengers• @ot enough &ersonnel to assist customers on use o! bee&

card machines!ic"et Booth

• Only one ocial tic9et booth• Emergency tic9et booth

Securit# $uards• 6ound near the entrance, eit, tic9et booth and &lat!orm

area•

Hel&!ul

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ABOUT LRT A-Cati&unan

+tation/'ustomer +er%iceSchedule

• On the a%erage, on time• A%ailable and u&dated schedule

Senior Citizen, Pregnant, PWD• Designated areas !or them

Facilities• +tation is clean and well

%entilated• Maintenance &ersonnel can be

seen around the station• Ele%ators are not wor9ing

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+tation/'ustomer +er%ice

Information Booth•

A%ailable but also sells tic9etsto senior citi.ens

Information aterial forPassengers• 6ew &ersonnel to assist

customers on use o! bee& cardmachines but is enough !or the%olume o! &assengers

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+tation/'ustomer +er%ice

!ic"et Booth

• Outer &ortion o! the booth is !or tic9ets• Tic9et booth !or !arther destinations• 2nner &ortion !or in!ormation can ser%e as a

tic9et booth when <ueues are long

Securit# $uards• 6ound near the entrance, eit, tic9et booth and

&lat!orm area• Hel&!ul

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'ustomer6low

Recto +tationCati&unan

+tation

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'ustomer 6low

Platform %arro&guides'

• @o arrow guides

Only brac9ets• "lat!orm becomes

too crowded• @o crowd control

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'ustomer 6low

Passenger (eminders• 'onstant reminders through the s&ea9ers in and

outside o! the train

)scalator

• Escalators !rom the ground Foor to tic9etingbooth not !unctional

• But escalators !rom the turnstiles to the &lat!ormare !unctional

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+tation/'ustomer 6low

Platform %arro&guides'

• @o arrow guides

Only brac9ets• "lat!orm doesn4t

seem too crowdedbecause o! its largers ace

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+tation/'ustomer 6low

Passenger (eminders• 'onstant reminders through the

s&ea9ers in and outside o! the train

)scalator• All escalators !rom the entrance to the

turnstiles and to the &lat!orms are!unctioning

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Recto Cati&unan

'ustomerRelations

P**( $**D

'ustomer+er%ice

P**( *+-

'ustomer

6low P**( $**D

+UMMARG

Documents

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