N wseA Publication of Radio Taxis Group Autumn 2010

FROM THE DESK OFGEOFFREY RIESEL:

Using Taxis as anEconomic BarometerLONDONERS RELY ON the city’sprofessional taxis for a number ofthings. Safe, reliable service, are ofcourse among those, and Londoners

know that with a taxi you can always be assured you aregetting to your destination via the optimum route. And ofcourse, if, along the way, you fancy a spirited commentary,a good joke, or the latest football score, your driver willlikely have that, as well.

But did you know that when it comes to assessing theeconomy, the London taxi plays a significant role?In fact, they really do. Radio Taxis Group is among aselect Group of companies that the Bank of Englandconsiders as a market barometer.

Every quarter, or so, RTG sits down with the Bank ofEngland and shares its numbers. Now, we’re not sayingthat more people using taxis means the economy isheaded up or down – only that it’s an important enoughsector of the economy to warrant a good look whentrying to figure out how the rest of the country andcertainly London’s economy is doing.

I’m no economist, but I am happy to report that RTG’sgrowth in trips rose four percent last quarter. So let’shope that this is a signal of good things to come, for allof us in London and across the UK.

With best wishes,

Geoffrey RieselCEO, Radio Taxis Group.

A Leader in GreenBusiness PracticesRadio Taxis Group Welcomes Those Who FollowWHEN WORD CAME OUT earlier this summer that retail

giant Tesco would be trying out a pilot car-sharing program at

three stores in North London in an effort to reduce carbon

emissions, Radio Taxis Group had a quick and simple reaction:

welcome to the club!

RTG made the decision several years ago to become a carbon neutralcompany, and it – and the Earth – are all the better for it. Workingwith The CarbonNeutral Company, an internationally-recognisedleader in helping companies diminish its carbon footprints, RTGwas able to achieve a net zero CO2 output almost immediately.A surprising result for a transportation firm,this was done by looking at every aspect ofthe operation – inside the taxi and inside theoffices – and making changes both small andsubstantial. After those efforts are extended,the remaining and thus far unavoidableoutputs are offset through an auditedportfolio. RTG quickly won the moniker,“The World’s First Carbon Neutral TaxiCompany.”

“Certainly there is a tremendous amount ofpride in being the first carbon neutral taxicompany in the world, but what drives usevery day is our desire to continue to berecognised as the best carbon neutral taxi company in the world,”said Geoffrey Riesel, CEO of Radio Taxis Group, “and byextension, simply the best taxi company in the world.”

RTG is thrilled to have other companies follow suit. It doesn’tmatter if they are big or small – businesses are beginning torecognise that green practices are not only healthy, but profitable.“Consumers are beginning to demand the companies they use beenvironmentally friendly,” Riesel said. “Our green efforts have beensuccessful for our bottom line, and for building customer loyalty.Our clients are aware that we are committed to reducing the causesof climate change while running a highly-successful modern business.Our strap line, ‘Taxis that don’t cost the Earth!’ clearly demonstratesthe benefit and value of our services.”

“Action for Kids” is a not-for-profit charity that creates independence,opportunity and support to physically and learning-disabled children andyoung people and their families. The organisation does this in several ways,including: providing mobility equipment such as wheelchairs; work relatedlearning for access to employment; further education; and alternative careeropportunities. The organisation also provides family support servicesthrough information, support and advocacy, and promotes independentliving by teaching domestic and other practical skills.

“This is such a great day for these kids, and I guarantee the crowd will seethat in their enthusiasm that day,” said Geoffrey Riesel, CEO of RadioTaxis Group. “We are truly honoured to be in the procession with Action forKids, and we are ready to do anything we can to help these terrific kids andyoung adults lead the full, independent lives they deserve. A disability doesn’tmean you should miss out on life, and we certainly don’t want theseinspirational young people to miss out on the Lord Mayor’s Show!”

The Lord Mayor’s procession has continued through nearly 800 yearsof London’s history. It is a wonderful and joyous day out for half amillion people, with millions more watching on the BBC.

The procession is over three miles long, travelling from MansionHouse to the Royal Courts of Justice, where the Lord Mayor takes anoath of allegiance before the Lord Chief Justice and the judges of theQueen’s Bench Division. The procession sets off on the return journeyfrom Victoria Embankment to Mansion House. The splendid day iscapped with a firework display from a barge moored in the Thamesbetween Blackfriars and Waterloo bridges.

RADIO TAXIS READY TO ROLLIN LORD MAYOR’S SHOWRADIO TAXIS GROUP will be delighted to once again take part in the LordMayor’s Show, scheduled this year for November 13.

Now in its fourth decade of participating in the Lord Mayor’s Show, Radio Taxis is alsodelighted to announce that four of its vehicles will be escorting a group of very specialguests this year: children who will be riding an “Action For Kids” bus that the childrenwill decorate to look like a London taxicab.

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The Confederation of British Industry held its annual summer lunch with LondonPolice Commissioner Sir Paul Stephenson as the guest speaker. Geoffrey Riesel, CEO ofRadio Taxis Group is a member of the CBI London Regional Council and Radio TaxisGroup hosted a table of corporate clients at the lunch event.

“We know, to the second, whereall our taxis are!”

“Things have changed so much operationally, but we’re still thesame company,” Gavin said. “We’re much more advancedtechnologically. But it is still all about the customer. All of ourimprovements are so we can serve our public faster, safer andmore efficiently.”

Just this month, RTG upgraded its Voice Over InternetProtocol (VOIP) phone system, which can even allowcustomer service representatives to take calls at home overtheir computers.

Additionally, improved is its CMS reporting capabilities.The CMS system enables managers to gauge different metricson the various categories of calls that come in – cash; creditcard; account; account; VIP and network.

Additionally, the call centre’s high speed automaticGPS closest cab despatch system provides updatedsnapshots every three seconds about where RadioTaxis cabs are.

“We know, to the second, where all of our taxis are,”Gavin said. “That way, we can tell someone callingexactly which taxi, which driver, which registrationnumber is closest to them, and how quickly they will bethere. Again, it’s all about the customer.”

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Call Centre TechnologicalUpgrades BenefitsPassengers...

OPERATIONS MANAGER FIONA GAVIN has been with Radio TaxisGroup for 26 years, and when she looks out on RTG’s state-of-the-art callcentre, she can barely believe what she sees.

Back then, she worked in a noisy control room where orders came in on dockets,that then were placed on a conveyor belt and taken into an adjacent room forprocessing by a scrum of “Voice despatchers.” Now she oversees a climate-controlled complex filled with computers, video screens and numbers updatinginformation by the second.

Radio Taxis Group’s state-of-the art call centre at Mountview

House recently underwent significant technological upgrades,

including the installation of a VOIP phone system

and improved CMS reporting capabilities.

CONGRATULATIONS!Congratulations to Nicole Line (now NicoleDuxbury) who married Scott Duxbury on July 24!

Nicole, who is RTG’s Business DevelopmentManager, and Scott, former chief executive ofWest Ham United, were married at Stoke Park inBerkshire at an outdoor ceremony. The couplehoneymooned in Montego Bay, Jamaica.

Please join us in extending warm wishes toNicole and Scott!

Announcements...

WELCOME!RTG is pleased to announcethat Kylie Wallace has joinedthe account manager team.She joined the team in July.