Embed Size (px)
Citation preview
Ragahvendra Rao Sridhama, #190, 4th cross
T.G. Layout, BSK 3rd Stage, Ittumadu Bangalore -560085
Cell - +919980018059 [email protected]
Seeking assignments as Consultant/ Engineer with a growth oriented organization of repute
Educational Qualification & Certifications
3 Years Regular Diploma in Electronics & Telecommunication from Board of Technical Education Karnataka in the year 2000.
Pursuing BSC in Information Technology from KSOU (Karnataka State Open University Mysore).
Microsoft Certified Professional (MCP) Windows 2012 (70-410).
Server Virtualization with Windows Server Hyper-V and System Center Specialist (70-409).
VMware Certified Professional 6.00 – Data Center Virtualization (VCP6DCV).
VMware Certified Professional 5.1 – Data Center Virtualization (VCP5DCV).
Microsoft Certified System Engineer (MCSE) Windows 2003.
ITIL Foundation version 3
HP Accredited Solutions Expert Cloud Architect V1 certified in the year 2012.
Career Conspectus
An IT professional with an extensive 14+ years of experience in Designing, Architecting, Implementing, administration and support of information systems.
Expertise in analysis, design, planning, piloting, implementation, optimization, troubleshooting and documentation of IT systems.
Exceptional management skills, ability to lead and follow through to ensure success. Diagnoses complex problems & systems and consistently delivers effective simple solutions.
Currently associated with Hewlett Packard Enterprise as Engineering Consultant on Wintel/Virtualization.
Possess excellent interpersonal skills combined with independence, adaptability, and ability to make and implement decisions.
Attended 5 days HP Operations Orchestration Training for Work Flow creation.
Attended HP CSA 4.5 Training.
Attended HP MOE 7.1 Training. Rewards & Recognition
Received Highflyer for Making a Difference FY14 program for seamlessly completing the
Transition and Transformation project. Appreciation Receive From the Client CEO. Awarded for Successful setup of FMO DC and migrations for APJ Customer.
Awarded Winners Spirit for leading the 19 in to 4 datacenter Consolidation Due Diligence
Activity (Appreciation Client VP). Awarded for Successful Transition of a new company IT Infrastructure acquired by client
Company. Awarded for initiating a Quality Circle and successfully achieving Zero change failures and
sustaining it.
Awarded by ASDM for proactively taking ownership and responsibility of critical activities. Technical Expertise
High Availability Clustering Solution (Microsoft High Availability Clustering) Windows 2003, Windows 2008 & Windows 2012.
Server Core performance analysis, Server hung issue, BSOD, NO Boot /Reboot issue troubleshooting for Root Cause Analysis.
Virtualization Platform Designing and implementation of VMWARE VSphere 5.5, Hyper V 2012.
Expertise in Data Center Designing and consolidation. Done numerous projects on Datacenter refresh project on Hardware and OS refresh with application Migrations.
Designing and implementation of DFS migration, File Server Migration, Print Server Migration, P to v migration, V to P migration, DHCP , DNS Migration.
Good understanding on Storage (SAN, NAS, Microsoft Storage Server, Backup Infrastructure & Network Infrastructure).
Competency on Microsoft platform and related services. Competency on Planning and implementing Disaster Recovery Solution. Good knowledge in Cloud Computing service model concepts (IaaS PaaS and SaaS). Worked on creating HP Operations Orchestration Workflows and integrated with HP Cloud
Service Automation.
Functional Expertise
Expertise in handling TRR (Technical Review Requirement signoff with Client).
Plan and Lead Migrations on Wintel and virtualization Platform.
Having good experience in preparing Design Proposal Summary, Bill of Material, Technical Design
Summary, Solution Build, Estimate and performing technical review. Expertise in Data center consolidation and Migration. Worked as Technical Lead on Many projects.
Career Highlights
1. Hewlett Packard Global Soft India Ltd Designation: Engineering Consultant Roles and Responsibilities [5th May 2010 - Till Date]
Participate all phase of Windows/VMware projects right from requirement gathering, requirement analysis, Design proposal, Technical Design & Implementation guides, performance tuning and go live activities.
Prepared High Level and Low Level Design deliverable [HLD/LLD] for Data Center Transformation, Optimization, Consolidation, Virtualization, and Migration projects.
Preparing solution design documents including Requirement summary, Design proposal
summary, Technical Design documents and Implementation Guide as per HP Standard.
Provide technical assistance to implementation team, if case of any implementation issues.
Prepare Bill of materials for Servers, Blades, Enclosures and Racks. Worked with quote/sales team to provide quote to customer.
Prepare solution diagrams, server network diagram, Server backplane diagrams with help of MS VISIO
2007.
Peer review solution documents prepared by the peers.
Plan, assign and manage projects such as installation/migration/up gradation which included storage and backup and recovery.
Interact with internal and external clients to ensure continuous customer satisfaction
and ongoing improvement of solution and service delivery.
Provide hands on support when required specifically for specific domains.
Identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behavior.
Using project management methodologies, principles and techniques to develop project plans and to cost, resource and manage projects.
Essaying a key role in providing customized pre-sales solutions for workload, virtualization, cloud, Microsoft infrastructure technologies.
Working with SMEs and senior solution architects to formulate and document Customer requirements
Taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system
Key Projects (APJ Region Australia / Singapore)
Designed new Datacenter for APJ Customers as per HPE portfolio standards.
Designed solution for Entire Datacenter migration of Production, Development and Testing & QA Environment.
Designed solution for new DR setup for one of the critical application infrastructure (servers with MS
Clustering and VMware Virtualization).
Designed new infrastructure for the hosting a 3 Tier Application with backend SQL on Failover Clustering.
Designed Windows Servers upgrade project and hardware refresh projects (Hyper-V and Windows).
Datacenter Transformation project Designed and provided support during execution in Hyper V
Environment.
Designed solution for extending the current virtualization environment by adding additional Blade and rack servers.
Provided solution in Windows 2003/2008 / 2012 with Microsoft clustering.
Provided solution in VMware vSphere 5.5 with c7000 Enclosure and virtual connect Modules.
Provided solution for Datacenter migration (physical servers and virtual servers). Lift & Shift datacenter migration.
Setting up always availability cluster in SQL with help of Microsoft Windows 2012 failover Cluster.
Setting up Application servers.
Scaling and Sizing new infrastructure.
Creation of Bill of Material and quote Blade serves, and Rack servers.
Worked on IHC projects related to improvement of customer infrastructure, by deep dive into Existing customer environment and review the standards currently in place and also the Improvement required in order to proactively eliminate the risks.
Key Projects (APJ Region Client Account)
Attended Technical Requirements Review Call and signoff the requirements from customer.
Prepare Requirement Tractability Matrix to Setup New Data Centers and Disaster recover sites.
Prepare Solution Build Document.
Prepare High Level and Low Level Design including Bill of material to complete the Data Center designing.
Service Excellence tasks
Assigning new projects and getting new projects to the team members (Resource allocation).
Hosting Wintel & VMware Team meeting.
Attending RTOP calls (P1 escalation call from Operation Team).
Tech panel member (Review, Shortlist and take technical round of interview).
Providing Quarterly achievements to manager and service Excellency team.
Worked on CIPs.
Mentoring new team members.
Attending Business Integration meeting.
Previous Assignment [May 2010 to Dec 2012] in Hewlett Packard Roles and responsibilities – Tech-Lead for Datacenter Consolidation Team
Project – Consolidate 19 datacenters across the Globe in to 4 for each region (AMER -2, EMEA – 1 and APAC -1)
Worked as a Technical Lead for Datacenter Consolidation Team and we migrated
more than 1200 servers (Both Physical and Virtual) across 3 Regions (AMER, EMEA & APAC) as part of the Datacenter Consolidation Project.
Demonstrated leadership skills and initiatives in completing this project flawlessly.
Involve in migration High Availability solutions (MS clustering Server Based/NLB), P to V, storage
Reclaim etc. Went through all the Project Management Life Cycles by attending checkpoint, HBH (Hour By Hour)
Migration Plan calls scheduled by Project Management Team. Attended the Migration Planning calls scheduled by Project Management Team and represented the
team to highlight post and pre migration issues. Use to document pre post migration issues part of lessons learnt to avoid repeated issues during
future migrations. Identified and remediated risks before migration as part of the due diligence activity.
Assisted and guided the team members on high impact and mission critical server migration.
Worked on Boot From SAN Remediation.
Successfully transitioned the IT Assets from a company acquired by Client in APAC Region.
Mentored newly joined team members on client Process.
Providing refresher trainings to team members periodically to avoid escalations.
As a L3 resource actively involved on Problem Management to reduce the recurring incidents.
Actively involved in technical panel to hire the new resource.
2. IBM India Pvt Ltd Designation: Technical Services Professional Roles and Responsibilities [1st Apr 2009 – 30th Apr 2010]
One of the key member in the Transition phase. Streamlined and took KT from the client for the
project. Played a Key role in the offshore transition, knowledge transfer and reverse knowledge transfer to
other team members. Actively involved and lead the team in implementing IBM six-packs tools project in client’s
environment. Troubleshooting and supporting of enterprise environment with 900+ Intel-based Windows 2000,
2003 and 2008 servers. Implemented Process Improvements in the project, which will help Client organization.
Participated in the internal Security Audit and prepared the required documents.
Worked on troubleshooting of Microsoft Cluster issues.
Supporting HP C-class and IBM HS 20 Blade Center Servers and as well as hardware maintenance
with the Coordination of HP vendor support. Incident, Problem and Change Management using Remedy and Manage now ticketing tool.
Worked on DSVIEW, Raritan KVM, WSUS, and Fusion, tools.
I was part of technical panel to hire the new resource.
Mentored the team members from different account as part of GDF initiative.
3. Hewlett Packard Global Soft India Ltd Designation: Senior Systems Engineer (Under the payroll of RCS Technologies) Roles and Responsibilities [SEP 2007 – MAR 2009]
Used to get the alerts on HP SERVICE CENTER Ticketing Tool. Ensuring the processes under ITIL service delivery model.
12x7 rotational support for offshore/remote on Incident Management, Change Management, and
Problem Management followed by participation in weekly operations reviews. Interaction with third party vendors, Application teams and senior domestic engineers as necessary
to optimally perform job responsibilities. Serves as an escalation point for technical issues at the team level.
Dealing with access problems, diagnosing and troubleshooting all incidents and Problem tickets
related to Windows & VMware issues. Worked on ticketing system using HP Service Center tool.
Worked on Internal/ external escalation matrix for customers/ vendors for Incident Management.
Root cause analysis process for Problems leading to strategic resolution Work on ITIL Change
Management, Problem Management and Incident Management. Mentoring newly joined team members on client Process.
Providing refresher trainings to team members periodically to avoid escalations.
Actively worked with L3 team on Problem Management to reduce the recurring incidents.
Actively involved in technical panel to hire the new resource.
4. Vitage Technologies Bangalore Designation: Server Support Engineer
Roles and Responsibilities [JAN 2007 – JUNE 207]
Oversee installation of Operating Systems and application software on Windows, deployment of servers, network, console, power and monitoring the same.
Plan & implement software rollouts, testing and OS deployments / upgrades etc.
Creating and Managing Users and Computers in AD and Securing Active Directory (Also using a tool
NETIQ Administration for AD Administration). Configuring, Maintaining and Troubleshooting of Windows 2000 and 2003 Operating Systems on
Servers.
Responsible for downloading the Windows patches and patching of Client computers through WSUS.
Troubleshooting of hardware and software related issues.
Updating all the Servers with latest hot fix and antivirus patch.
Installation Configuration and Maintaining the DHCP server, DNS & FTP.
5. BHILWARA INFOTECH. Bangalore Designation: Desktop & Datacenter Support Engineer Roles and Responsibilities [NOV 2005 – JAN 2007]
Installation and configuration of Microsoft Windows 2000 and 2003 Operating System on servers.
Using HP System Insight Management tool for troubleshooting hardware problems in HP
Servers. Installation and configuration of Windows 2000 & Windows XP Professional Desktop Operating
Systems on Laptops and Desktops. Network configuration of desktop to access email and shared resources.
Troubleshooting day-to-day hardware and software related issues.
Configuring Checkpoint VPN client for VPN tunneling to corporate network from remote
location. Providing user access on the NAS box for backup & configuring the same using Data keeper
client Backup software. Patch management against vulnerability. BIOS and Firmware Updates for hardware
compatibility. Installation, Configuration and supporting the application on desktop like MS office, Citrix client,
Adobe Acrobat, Antivirus. Server Management Windows 2000 and 2003 Operating System Servers (File Server, Print
Server, Oracle Server, Dot net Server, Antivirus server and Mail Server. Managed Active directory Services and Server Administration.
Managed Remote Administration of Servers, Laptop and Desktop. Thoroughly followed ITIL
process and SLAs.
6 . ORBIT PERIPHERALS PVT LTD Designation: Customer Support Engineer Roles and Responsibilities [April 2005 – Nov 2005]
New Server, Desktop, Printer Installation. Installation of Windows 2000 Servers, windows 2003 Operating System on newly installed HP,
DELL, IBM servers. Installation and configuration of Windows 2000 Professional & Windows XP Professional.
Troubleshooting hardware and software related issues on sites.
Installation, Configuration and supporting the application on desktop like MS office, Citrix client,
Adobe Acrobat, Antivirus. Installing, configuring and troubleshooting network printers.
Troubleshooting server hardware issues.
7. DIGICOMP SYSTEMS PVT LTD Designation: Senior Service Engineer Roles and Responsibilities [Jan 2001 – March 2005]
System cabling, configuring printers, hardware testing, and building systems specific to user’s
needs. Software and hardware upgrades and troubleshooting, Windows 2000 Professional, Windows
XP Professional and Microsoft Office Suite. Servicing Monitors, Printers, Motherboards.
Developed and improved a lot about my ability to understand customer needs. And
meet their requirements diplomatically during my working experience. I got a lot of opportunities to improve my Management skill, Comprehensive problem solving
skills and Communication Skills.
Personal Profile
Name : RAGHAVENDRA RAO Father name : GOVINDRAO
Date of birth : 04TH JULY 1979
Age : 37 Languages : English, Hindi, Kannada
Marital status : Married NSR ID ITPIN : 891025006734 MCP ID : 3334699 Vmware Id : 00645573U-00088171 Nationality : Indian Languages : English, Hindi, Kannada Passport No : G 5082474 Expected Salary : Open for Discussion
Hobbies : Reading books, swimming, and listening to the music
Declaration: I hereby declare that all the information furnished above are true to the best of my knowledge. Place: Bangalore Date: (RAGHAVENDRA RAO)
“General Orientation “
Date of Birth 4th July 1979
Marital Status Married
MCP ID 3334699
VCP Candidate ID 00645573U-00088on
