rai university

Subject: English for Practical PurposesObjective QuestionQ.1- Effective business communication is not ________.

audience-focusedpurpose-drivenwriter-focusedconciseCorrect Answer : writer-focused

Q.2- When conducting an audience analysis, writers should consider ________.

their experience with the audiencethe audience\'s attitudes, interests, and questionshow much the audience knows about the subjectAll of the above.Correct Answer : All of the above.

Q.3- Mapping, brainstorming, and asking questions are examples of ________.

prewriting techniquesoutlining techniquesdrafting techniquesediting techniquesCorrect Answer : prewriting techniques

Q.4- The process of writers working together to create documents is called ________.

combative writingcollaborative writingchoreographed writingAll of the above.Correct Answer : collaborative writing

Q.5- . Establishing the purpose of a message before beginning to write it allows you to ________.

reduce the chance that the message will succeedoverlook key components of the messageorganize the message effectivelyinclude only one purpose in the messageCorrect Answer : organize the message effectively

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Q.6- When determining the scope of a message, a writer should consider ________.

the level of detail the audience needshow technical the document should bewhat format the audience expectsAll of the above.Correct Answer : All of the above.

Q.7- The physical means by which an oral or written transmission is communicated is called the________.

channelroutertransmitterdirectional markerCorrect Answer : channel

Q.8- When revising and editing, a writer should ________.

rely on spell- and grammar-check programs on their computerread the draft aloudspeed-read the draftanalyze the draft during one readingCorrect Answer : read the draft aloud

Q.9- When a writer is psychologically unable to begin composing, he or she has ________.

writer\'s blockwriter\'s wedgewriter\'s jamwriter\'s hindranceCorrect Answer : writer\'s block

Q.10- Which of the following is not a method of development used to organize material?

Sequential developmentChronological developmentCause-and-effect developmentShow-and-tell developmentCorrect Answer : Show-and-tell development

Q.11- Flatter organizations are ones that ________.

a) have fewer middle managers

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b) have shorter communications chainsc) require all individuals to be skilled communicatorsd) All of the above.Correct Answer : d) All of the above.

Q.12- The study of how meaning is assigned and understood is ________.

rhetoricssemanticssemioticscyberneticsCorrect Answer : semiotics

Q.13- . The communication process does not require ________.

encodingrecruitinga channeldecodingCorrect Answer : recruiting

Q.14- Appearance, facial expression, and voice inflection are part of ________.

verbal communicationwritten communicationnon-verbal communicationtelephone communicationCorrect Answer : non-verbal communication

Q.15- Which of the following is not a barrier to effective communication?

Mechanical interferenceChannel overloadInformation overloadEmotional interferenceCorrect Answer : Mechanical interference

Q.16- . Ethical communication is characterized by ________.

biasesexaggerationrights violationhonestyCorrect Answer : honesty

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Q.17- . Low-context cultures favour ________.

direct communicationnon-verbal communicationpoliteness strategiesshared cultural meaningsCorrect Answer : direct communication

Q.18- A false published statement that is damaging or injurous to a person\'s reputation is ________.

permitted on Facebookcalled libelcalled plagiarismprotected by corporate disclosure practicesCorrect Answer : called libel

Q.19- . Active listening does not require ________.

asking questionsparaphrasing the speaker\'s main pointspaying attention to non-verbal cluesrejecting messages based on personal value systemsCorrect Answer : rejecting messages based on personal value systems

Q.20- Although e-mail is incredibly successful for both internal and external communication, you shouldstill use letters when:

you need immediate feedbackthe message must reach your reader very quickly.you need a formal record of your messageyou have insufficient time to proofreadCorrect Answer : you need a formal record of your message

Q.21- Customer letters should receive high priority because they:

encourage product feedback.project a positive image of the companypromote future businessAll answer choices are correct.Correct Answer : All answer choices are correct.

Q.22- The most emphatic position(s) in a business letter:

is the letterhead.

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is the complimentary closeare the middle paragraphsare the opening and closing paragraphsCorrect Answer : are the opening and closing paragraphs

Q.23- . Which of the following is the best advice for writing a goodwill message?

Personalize your message by mentioning specific incidents or characteristics of the receiver.Use familiar phrases such as Congratulations on your achievement to be certain your message isunderstood.Write a goodwill message following the indirect strategy so that you can explain your reasons forthe message first.Be certain your tone is formal and professional in goodwill messages.Correct Answer : Personalize your message by mentioning specific incidents orcharacteristics of the receiver.

Q.24- Why do many business communicators NOT write goodwill messages?

Goodwill messages are written to friends and family, not to business colleagues.Goodwill message are not appropriate in a business setting because they are too personal.Writing goodwill messages intimidates many business communicators.Sending goodwill message can hurt you professionallyCorrect Answer : Goodwill message are not appropriate in a business setting becausethey are too personal.

Q.25- You need to ask your reader five questions in a routine information request letter. What is the bestway to present these questions?

As a separate enclosureIn a bulleted or numbered list in the body of your letterIn paragraph form in the body of your letterAs a P.S. at the end of your letterCorrect Answer : In a bulleted or numbered list in the body of your letter

Q.26- Joshua is using the three-part plan to draft a claim letter about substandard service he receivedduring the installation of his satellite receiver. What should Joshua put in his opening?

A clear description of the desired actionAn explanation of the nature of his problem with the cell phone serviceA goodwill statementDetails of the adjustment he desiresCorrect Answer : A clear description of the desired action

Q.27- . The body of an effective claim letter should include:

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enough hostile or threatening words to prove your point.an exact chronology of what happened and whom you blame for the problem.an explanation of the problem with necessary details.c) an explanation of the problem withnecessary details.c) an explanation of the problem with necessary details.c) an explanation of theproblem with necessary details.c) an explanation of the problem with necessary details.c) anexplanation of the problem with necessary details.c) an explanation of the problem withnecessary details.c) an explanation of the problem with necessary details.c) an explanation of theproblem with necessary details.c) an explanation of the problem with necessary details.c) anexplanation of the problem with necessary details.c) an explanation of the problem withnecessary details.a subtle reference to your attorney or to the Better Business Bureau.Correct Answer : an explanation of the problem with necessary details.c) an explanationof the problem with necessary details.c) an explanation of the problem with necessarydetails.c) an explanation of the problem with necessary details.c) an explanation of theproblem with necessary details.c) an explanation of the problem with necessary details.c)an explanation of the problem with necessary details.c) an explanation of the problemwith necessary details.c) an explanation of the problem with necessary details.c) anexplanation of the problem with necessary details.c) an explanation of the problem withnecessary details.c) an explanation of the problem with necessary details.

Q.28- . In the closing of a claim letter, you should:

justify and explain your request.promote goodwill and summarize your request.reference all copies of pertinent documents enclosed.warn the company that failure to comply could cause legal action.Correct Answer : promote goodwill and summarize your request.

Q.29- . Which of the following avoids the polite command punctuation problem?

Will you please send your latest digital camera brochure?Please send your latest digital camera brochure.Will you please send your latest digital camera brochure.Can you send my latest statement at your earliest convenience?Correct Answer : Please send your latest digital camera brochure.

Q.30- What is the best advice for writing goodwill messages?

Focus the message solely on the sender.Make a good impression by giving a ready-made card instead of writing your own message.Send a goodwill message promptly.Send a goodwill message only to show appreciation for a gift or monetary award.Correct Answer : Send a goodwill message promptly.

Q.31- Which of the following is the most appropriate opening for a letter granting a claim? First, pleaseallow us to sincerely apologize for any inconvenience this unfortunate situation has caused.

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Thank you for your letter of September 14 in which you detailed the problems you areexperiencing with your DVD recorder.Although you purchased your DVD recorder \"as is,\" we might make an exception in your case.Enclosed is authorization for you to take your DVD recorder to your local dealer for repair.Any of aboveCorrect Answer : Enclosed is authorization for you to take your DVD recorder to your localdealer for repair.

Q.32- . Which of the following would be least effective in a sympathy note?

We are deeply saddened to learn of your loss.If I may be of assistance, please do not hesitate to contact me.Please know that your friends at Oracle share your grief.Jack\'s kind nature and sense of humor were greatly admired by all of us.Correct Answer : If I may be of assistance, please do not hesitate to contact me.

Q.33- . Which of the following statements in a letter of recommendation would be most helpful to thecompany considering the job applicant?

Salome is a conscientious and trustworthy team player.Salome prepares three compliance reports monthly with 99 to 100 percent accuracy.Salome regularly demonstrates initiative and leadership qualitiesSalome\'s supervisor often mentions her perseverance and problem-solving abilities.Correct Answer : Salome prepares three compliance reports monthly with 99 to 100percent accuracy.

Q.34- Which of the following is the most effective opening sentence for an information response letter?

Pursuant to your letter of May 9, this is to advise you about our banquet facilities for your June 30sales meetingThis is to inform you that we received your letter of May 9 asking for information about ourbanquet facilities for your June 30 sales meeting.Yes, we have banquet facilities that will accommodate your group for your June 30 salesmeeting.We are so excited to be hosting your June 30 sales meeting!Correct Answer : Yes, we have banquet facilities that will accommodate your group foryour June 30 sales meeting.

Q.35- Any explanation of why information is being requested should be placed in the introduction of aninformation request letter. The Statement is:

TrueFalseCorrect Answer : False

Q.36- When a company receives a claim and decides to respond favorably, the letter is called an

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acceptance letter. The Statement is:


Q.37- A personally written message will have much more impact on your reader than a ready-madecard. The Statement is:

TrueFalseCorrect Answer : True

Q.38- Letters carrying good or neutral news should follow an indirect strategy. The Statement is:


Q.39- It\'s always appropriate to end a request letter with appreciation for the action taken. TheStatement is:


Q.40- . In a simple claim request, telling the reader immediately what action you would like taken isconsidered businesslike and efficient. The Statement is:


Q.41- Claims made by telephone are just as effective as claims made in writing. The Statement is:


Q.42- The most effective way to begin a customer claim response letter is to explain what went wrong.The Statement is:

True

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falseCorrect Answer : false

Q.43- The central concern in a letter of recommendation is honesty. The Statement is:


Q.44- . Responding to a letter of congratulations is a good way to build professional bonds. TheStatement is:

TruefalseCorrect Answer : True

Q.45- Communication is defined as ____.

Making sure you are understoodGetting resultsImproving relationshipsThe process of transferring information from a sender to a receiverCorrect Answer : The process of transferring information from a sender to a receiver

Q.46- . The various groups who are affected by the actions of a company are called ____.

ConstituentsShareholdersManagementStakeholdersCorrect Answer : Stakeholders

Q.47- Which of the following is the final phase of the communication process?

The audience provides feedback to the sender.The sender has an idea.The receiver gets the messageThe sender transmits the message.Correct Answer : The audience provides feedback to the sender.

Q.48- Which of the following is NOT a factor that makes business communication unique?

Globalization and workforce diversityThe pervasiveness of technology

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Reliance on teamworkThe need to be ethicalCorrect Answer : The need to be ethical

Q.49- .\"Workforce diversity\" refers to differences in ____.

Sexual orientationCultural backgroundLife experienceAll of the above.Correct Answer : All of the above.

Q.50- Which of the following is NOT an example of the value of information in today\'s economy?

Competitive insightsCustomer needs) Regulations and guidelinesAll of the above are examples of the value of information in today\'s economy.Correct Answer : All of the above are examples of the value of information in today\'seconomy.

Q.51- Minimizing distractions includes ____.

Turning cell phones off before entering a meetingMaking sure the messages you send are necessaryNot continuously answering e-mailAll of the above.Correct Answer : All of the above.

Q.52- . Feedback that focuses on the processes and outcomes of communication is called ____.

Reducing distractionsConstructive feedbackAdopting an audience-centered approachSelective perceptionCorrect Answer : Constructive feedback

Q.53- Which of the following affect the meaning of a message in the recipient\'s mind?

CultureSelective perceptionDifferences in the meaning of words between sender and receiverAll of the above affect the meaning of a messageCorrect Answer : All of the above affect the meaning of a message

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Q.54- A private, secure network using Internet technology within an organization is called ____.

Wi-FiRFIDAn extranetAn intranetCorrect Answer : An intranet

Q.55- . \"Ethics\" are ____.

Beliefs about communicationAppeals to emotionsThe principles of conduct that govern a person or group.Determined by the Supreme CourtCorrect Answer : The principles of conduct that govern a person or group.

Q.56- Which of the following are examples of unethical communication?

PlagiarismDistorting visualsAll of the aboveSelective misquotingCorrect Answer : All of the above

Q.57- How did former Supreme Court Justice Potter Stewart define ethics?

Including all relevant informationAsking specific questions regarding right and wrongAlways stating facts and opinions about any matterKnowing the difference between what you have a right to do and what is the right thing to doCorrect Answer : Knowing the difference between what you have a right to do and what isthe right thing to do

Q.58- The difference between an ethical dilemma and an ethical lapse is a matter of ____.

IntentEffortClarityConsciousnessCorrect Answer : Clarity

Q.59- Your career success depends on effective communication. The statement is:

True

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FalseCorrect Answer : True

Q.60- . Managers should avoid the grapevine and instead use only formal communication channels. Thestatement is:


Q.61- . Feedback is an example of decoding. The statement is:


Q.62- Globalization refers to the increasing diversity of the American workforce. The statement is

truefalseCorrect Answer : false

Q.63- . Knowledge workers specialize in acquiring, processing, and communicating information. Thestatement is:

truefalseCorrect Answer : true

Q.64- Tall organizational structures are less likely to suffer communication breakdowns. The statementis:


Q.65- . Internal communication refers to voices we hear in our heads. The statement is:


Q.66- . \"Selective perception\" means distorting information if it doesn\'t fit one\'s perception of reality.The statement is:

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Q.67- An audience-centered approach means providing constructive feedback. The statement is:


Q.68- Using technology can fill in gaps in your communication skills. The statement is:


Q.69- Plagiarism is presenting someone else\'s words or other creative product as your own. Thestatement is:


Q.70- An ethical dilemma is the same as an ethical audit. The statement is:


Q.71- Pauline and Bruno have a big argument every summer over where they should spend theirsummer vacation. The sentence can be termed as:

Simple SentenceCompound SentenceComplex SentenceCompound-Complex SentenceCorrect Answer : Complex Sentence

Q.72- . Pauline loves to go to the beach and spend her days sunbathing. The sentence can be termedas:

Simple Sentence

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Compound SentenceComplex SentenceCompound-Complex SentenceCorrect Answer : Simple Sentence

Q.73- Bruno, on the other hand, likes the view that he gets from the log cabin up in the mountains, andhe enjoys hiking in the forest. The sentence can be termed as:

Simple SentenceeCompound SentencComplex SentenceCompound-Complex SentenceCorrect Answer : Compound-Complex Sentence

Q.74- Mapping, brainstorming, and asking questions are examples of ________.

prewriting techniquesoutlining techniquesdrafting techniquesediting techniquesCorrect Answer : prewriting techniques

Q.75- The process of writers working together to create documents is called ________.

combative writingcollaborative writingchoreographed writingAll of the above.Correct Answer : collaborative writing

Q.76- Establishing the purpose of a message before beginning to write it allows you to ________.

reduce the chance that the message will succeedoverlook key components of the messageorganize the message effectivelyinclude only one purpose in the messageCorrect Answer : organize the message effectively

Q.77- Pauline says there is nothing relaxing about chopping wood, swatting mosquitoes, and cookingover a woodstove. The sentence can be termed as:

Simple SentenceCompound SentenceComplex SentenceCompound-Complex Sentence

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Correct Answer : Complex Sentence

Q.78- . Bruno dislikes sitting on the beach; he always gets a nasty sunburn. The sentence can be termedas:

Simple SentenceCompound SentenceComplex SentenceCompound-Complex SentenceCorrect Answer : Compound Sentence

Q.79- Bruno tends to get bored sitting on the beach, watching the waves, getting sand in his swimsuit,and reading detective novels for a week. The sentence can be termed as

Simple SentenceCompound SentenceComplex SentenceCompound-Complex SentenceCorrect Answer : Simple Sentence

Q.80- . Bruno went to the White Mountains of New Hampshire, and Pauline went to Cape Cod. Thesentence can be termed as:

Simple SentenceCompound SentenceComplex SentenceCompound-Complex SentenceCorrect Answer : Compound Sentence

Q.81- Although they are 250 miles apart, they keep in constant contact on the internet. The sentencecan be termed as:

Simple SentenceCompound SentenceComplex SentenceCompound-Complex SentenceCorrect Answer : Complex Sentence

Q.82- Bruno took the desktop computer that he uses at work, and Pauline sits on the beach with herlaptop computer, which she connects to the internet with a cellular phone. The sentence can be termedas:

Simple SentenceCompound SentenceComplex Sentence

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Compound-Complex SentenceCorrect Answer : Compound-Complex Sentence

Q.83- This is a simple sentence. The sentence can be termed as: The sentence can be termed as:

SimpleCompoundComplexCompound-complexCorrect Answer : Simple

Q.84- . I like playing basketball, and my brother likes playing tennis. The sentence can be termed as:

SimpleCompoundComplexCompound-complexCorrect Answer : Compound

Q.85- I\'ll help you if you help me. The sentence can be termed as:

SimpleCompoundComplexCompound-complexCorrect Answer : Complex

Q.86- Her name is Sachiko and she comes from Japan. The sentence can be termed as:


Q.87- My mother cooked dinner while I was doing my homework. The sentence can be termed as:


Q.88- While I was doing my homework, my father cooked the dinner and my mother was asleep in frontof the television. The sentence can be termed as:

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SimpleCompoundComplexCompound-complexCorrect Answer : Compound-complex

Q.89- Do you want to go swimming tomorrow, or would you prefer to play tennis? The sentence can betermed as:

SimpleCompounComplexCompound-complexCorrect Answer : Compoun

Q.90- I\'ve brought my umbrella with me in case it rains. The sentence can be termed as:


Q.91- . I don\'t know why he did that. The sentence can be termed as:


Q.92- My family came to Germany when I was in grade 5, but I never learned to speak German verywell. The sentence can be termed as:

SimpleCompoundComplexCompound-complexCorrect Answer : Compound-complex

Q.93- . I\'m so pleased that you can come to my party. The sentence can be termed as:

Simple

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CompoundComplexxCompound-complexCorrect Answer : Complexx

Q.94- He told me that he is returning to London next summer. The sentence can be termed as:


Q.95- I have not seen my grandmother since I came to Germany. The sentence can be termed as:


Q.96- . We were doing a mathematics test when the fire alarm rang yesterday. The sentence can betermed as:

SimpleCompoundComplex dexCompound-complexCorrect Answer : Complex dex

Q.97- She runs every day, so she is very fit. The sentence can be termed as:


Q.98- . Because she runs every day, she is very fit. The sentence can be termed as:


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Q.99- . The new girl in our ESL class has a brother in grade 7 and a sister in grade 9. The sentence canbe termed as:

SimpleCompoundComplexCompound-complexCorrect Answer : Simple

Q.100- You should read every day if you want to improve your English more quickly. The sentence canbe termed as:


Q.101- Which is true of communication?

Everyone does it.More is always better.It can solve all problems.It is a natural ability.All of the above are true.Correct Answer : Everyone does it.

Q.102- Which characteristic(s) applies to interpersonal communication?

Intentional or unintentionalImpossible not to communicateIrreversibleUnrepeatableAll of the above.Correct Answer : All of the above.

Q.103- Culture is ________.

a matter of perspective and definitionthe language, values, and beliefs people share and learnthe traditions and customs people share and learnAll of the above.Correct Answer : All of the above.

Q.104- Communication is more effective when the communicator ________.

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is sending intentional messages onlyhas little personal commitment in the message outcometakes responsibility for making the message useful to the listenerhas less to gain, and, therefore, is willing to compromise.concentrates more on the content than on the relational aspect of the messageCorrect Answer : takes responsibility for making the message useful to the listener

Q.105- . Which of the following is an accurate statement about communication?

Much communication is unintentional.With concentration, we can control when and what we communicate.) Words have meanings independent of people\'s use of them.More communication is always better.Communication ability is natural.Correct Answer : Much communication is unintentional.

Q.106- Even positive qualities such as self-monitoring and cognitive complexity can be ineffective whencarried to excess.


Q.107- Research suggests that communication competence is an inborn rather than a learnedcharacteristic.


Q.108- Despite their differences, Canadians and Americans share very similar views on the relativestatuses of men and women.


Q.109- . From a quantitative perspective, the terms dyadic communication and interpersonalcommunication are interchangeable.


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Q.110- The transactional nature of communication suggests that communicators who are personallyeffective may not always be relationally successful.


Q.111- Select the statement about business communication that is not true.

Whatever position you have in business, your performance will be judged largely by your abilityto communicateIf you communicate well, you are likely to be promotedAll college-educated employees communicate well in the workplace.Businesses want and need people with good communication skills.Correct Answer : All college-educated employees communicate well in the workplace.

Q.112- The text discusses three trends from the RAND study that are likely to have a huge impact oncommunication practices in the 21st century. Which of the following is one of these three trends?

An increasing regulation of international tradeAn increasing control of immigration in developed countriesThe growing diversity in the workplace and in types of workplacesThe growing number of pressures acting upon the knowledge workerCorrect Answer : The growing diversity in the workplace and in types of workplaces

Q.113- . Business communication tends to fall into three broad categories

International, external, and personalExternal, internal, and operationalInternal operational, external operational, and personalExternal operational, external, and personalCorrect Answer : Internal operational, external operational, and personal

Q.114- Which of the following is not an example of internal-operational communication?

Placing orders with suppliersGiving orders and instructions to employeesSending emails with questions about a task assigned by a supervisorWriting reports concerning sales and inventoriesCorrect Answer : Placing orders with suppliers

Q.115- The marketing manager of a company sends an email to the creative head of the advertisingcompany that is handling its account. This is an example of

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Personal communicationInformal communicationDownward communicationExternal-operational communicationCorrect Answer : External-operational communication

Q.116- In the formal network of an organization, the flow of information can be ___________.

Upward or downwardUpward, downward, or lateralDownward onlyUpward onlyCorrect Answer : Upward, downward, or lateral

Q.117- Amanda Slate, who works in the accounting department, is a single-mother like Sally Hendricksin the marketing department. They discuss common issues and usually have lunch together. This is anexample of the formation of

An organizational networkAn informal networkA formal networkA professional networkCorrect Answer : An informal network

Q.118- Choose the least appropriate comment about the grapevine in an organization.

It carries much gossip and rumor.It carries more information than the formal communication network.Wise managers ignore it.It is more valuable to the company\'s operations than a first impression might indicate.Correct Answer : Wise managers ignore it.

Q.119- Which of the following statements best applies to the concept of organizational culture as definedin the textbook?

In a healthy organizational culture employees seem to know what they are doing and seem to behappy.Official culture and the actual culture in a company are not necessarily the same thing.The culture of a company is dynamic.All of aboveCorrect Answer : All of above

Q.120- Which of the following statements is true about business communication as a problem-solvingactivity

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There are common communication solutions that can successfully be applied to all problems inbusinessBusiness communication problems require analysis, creativity, and judgment.If you use the \"rule of thumb\" approach with business communication, you will always have aplan that will solve each unique communication problem.Focused thinking, research, and planning will guarantee success in the complex world ofbusiness communicationCorrect Answer : Business communication problems require analysis, creativity, andjudgment.

Q.121- When solving a communication problem, which of the following should you take into account?

Your relationship with your recipientsThe larger business-economic, sociocultural, and historical contextsYour recipients\' organizational, professional, and personal contexts D) All of the aboveCorrect Answer : ) All of the above

Q.122- Which step usually comes earliest in the communication process?

Searching for possible solutionsComposing the messageDefining the situationChoosing a communication channelCorrect Answer : Defining the situation

Q.123- You have received a complaint from a customer. You probe the issue: \"Does the customer havea legitimate point?\" \"What additional information is needed to understand the situation better?\" Byasking these questions, you are

Defining the situationWasting precious timeDeciding on a responseConsidering possible solutionsCorrect Answer : Defining the situation

Q.124- In the communication process selecting a course of action includes

Considering the channel you will use to deliver the messageConsidering the potential costs and benefits of each optionMaking preliminary choices about the content, structure, and verbal styleAll of the aboveCorrect Answer : All of the above

Q.125- Which of the following statements is the most appropriate choice for describing the model ofcommunication presented in the book?

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It can be a recursive process.It is mutually constructed in many situationsIt is related to situations in which people are deliberately communicating to achieve particularbusiness-related goals.All of aboveCorrect Answer : All of above

Q.126- Clear writing begins with

Adapting the message to the readerChoosing the communication channelAccounting for the reader knowing about the subject matter of the messageAdjusting the message for the company messageCorrect Answer : Adapting the message to the reader

Q.127- . Writing for multiple readers

Can be challengingMay require you to define specialized vocabulary for less expert readersCan accommodate nonexperts without alienating or boring expert readersAll of the aboveCorrect Answer : All of the above

Q.128- The main rule for effective word choice is

To be guided by your organization\'s guidelinesTo be guided by your audience and purposeTo be guided by your company\'s style guideTo be guided by your audienceCorrect Answer : To be guided by your audience and purpose

Q.129- Which of the following statements would be the best example of a sentence that uses familiarwords?

Please peruse this project report for errors.Please scrutinize this project report for errors.Please read through this project report for errors. .Please examine this project report for errorsCorrect Answer : Please read through this project report for errors. .

Q.130- According to readability studies, short words generally communicate better than long words.Which of the following statements best follows this advice?

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The implementation of the proposed enhancement is under consideration.The unanimity of current forecasts is not incontrovertible evidence of an impending businessacceleration.Prior to accelerating productive operation, the supervisor inspected the machinery.This old sales strategy will not work in today\'s business.Correct Answer : This old sales strategy will not work in today\'s business.

Q.131- The use of slang or clichs in communication

Can cause cross-cultural miscommunicationCan make writing sound staleCan be used in informal communication with people who will understand themAll of the aboveCorrect Answer : All of the above

Q.132- Use technical terms only when

Communicating with those in your fieldCommunicating in a memo to a new employeeCommunicating with those in your field and outside of your fieldNone of the aboveCorrect Answer : Communicating with those in your field

Q.133- Which of the following is the best example of concreteness?

Sam received 100 points on the last exam.The majority of workers agreed to the proposal.I replied to the email as soon as possible.I replied to the email as soon as possible.Correct Answer : Sam received 100 points on the last exam.

Q.134- . The overuse of _____ can make your writing less active.

AdjectivesNegative verbs\"To be\" verbsGerundsCorrect Answer : \"To be\" verbs

Q.135- Which of the following statements is an example of active voice?

The January sales will be reported soon.We reported the January sales at the end of last month.Sales for January were reported on the 30th of the month.January sales are reported on the 30th of the month.

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Correct Answer : We reported the January sales at the end of last month.

Q.136- Passive voice is preferred when

The doer of the action is unimportant to the message.The performer is unknown.The writer wants to avoid accusing the reader of an action.All of the above.Correct Answer : All of the above.

Q.137- Which of the following sentences has a camouflaged verb?

The company has established a wellness center.We arranged to meet for breakfast.The new policy involved the standardization of the proceduresThe staff amortized the account.Correct Answer : The new policy involved the standardization of the procedures

Q.138- . Idioms

Should be used correctly if you want to be a precise writerHave little rhyme or reasonAre word combinations that have become standard in a languageAll of the aboveCorrect Answer : All of the above

Q.139- . Idioms

Should be used correctly if you want to be a precise writerHave little rhyme or reasonAre word combinations that have become standard in a languageAll of the aboveCorrect Answer : All of the above

Q.140- Word choices can discriminate by

AgeEthnicityGenderAll of the aboveCorrect Answer : All of the above

Q.141- Which of the following sentences is gender-neutral?

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Police officers searched the premises before the banquet.Every flight attendant must prepare her galley before the fight.The teacher graded her tests at home.Our postman brings the mail every day at noon.Correct Answer : Police officers searched the premises before the banquet.

Q.142- Readability studies suggest you should

Focus only on choosing the appropriate wordsAim at a level a little below the readerAim at a level a little below the readerNone of the aboveCorrect Answer : Aim at a level a little below the reader

Q.143- Writing effectively requires

Arranging words into clear sentencesConducting a reader analysisAdapting sentences and paragraphs to the intended audienceAll of the aboveCorrect Answer : All of the above

Q.144- Which of the following statements is most accurate with respect to sentence length?

Business audiences tend to prefer longer sentences because these sentences provide moreinformation.Business audiences tend to prefer longer sentences because these sentences are moreimpressive.Business audiences tend to prefer text in which long sentences are never used.Business audiences tend to prefer simple, efficient sentences over long, complex ones.Correct Answer : Business audiences tend to prefer simple, efficient sentences over long,complex ones.

Q.145- . According to the readability studies, sentences written for middle-level adult readers shouldaverage about

8-10 words per sentence16-18 words per sentence20-24 words per sentence10-14 words per sentenceCorrect Answer : 16-18 words per sentence

Q.146- Which of the following statements is the best example of a see saw sentence?

A blog can add visibility to a business, although it can be labor intensive to maintain, but the time

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spent on the blog could be worthwhile if it generates a buzz among our potential customers.A blog can add visibility to a business. True, maintaining a blog takes time, but if the bloggenerates a buzz among our potential customers, the time will be well spent.While maintaining a blog takes time, it can add visibility to a business and generate a buzzamong potential customersAll of the aboveCorrect Answer : A blog can add visibility to a business, although it can be labor intensiveto maintain, but the time spent on the blog could be worthwhile if it generates a buzzamong our potential customers.

Q.147- To write short, simple sentences, you should

Use fragmentsCombine several thoughts into one sentenceUse only short wordsLimit the sentence contentCorrect Answer : Limit the sentence content

Q.148- Which of the following statements contains a roundabout construction?

The department budget can be observed to be decreasing each new year.The income must be used to retire the debt.Your May 10 report concluded that the warranty is worthless.The union is reviewing the seniority provision of the contract.Correct Answer : The department budget can be observed to be decreasing each newyear.

Q.149- Which of the following statements is most appropriate?

Longer sentences give more emphasis to their contentsSentence length affects emphasis.Short, simple sentences carry less emphasis.Sentence length does not affect emphasis.Correct Answer : Sentence length affects emphasis.

Q.150- Which of the following sentences illustrates good sentence unity?

Longer sentences give more emphasis to their contents.Sentence length affects emphasis.Short, simple sentences carry less emphasis.Sentence length does not affect emphasis.Correct Answer : Sentence length affects emphasis.

Q.151- Which of the following sentences illustrates good sentence unity?

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Continuous Quality Improvement is a management concept in which work teams collaborate tomeet the organizational goals.Justin Calkins set the swimming record, and he plans to be a dentist.The Brass Connection received certification and sales increased 50 percent.We serviced the equipment and the production line was operated without interruption.Correct Answer : Continuous Quality Improvement is a management concept in whichwork teams collaborate to meet the organizational goals.

Q.152- Which of the following is not a violation of sentence unity?

Unrelated ideasIllogical constructionPassive voiceExcessive detailCorrect Answer : Passive voice

Q.153- Which of the following is not a good reason for writing short paragraphs?

To make the message more appealing to readersTo help the reader move through the message quicklyTo show good organizationAll of the aboveCorrect Answer : All of the above

Q.154- The topic sentence of a paragrap

Is always the last sentenceIs always the middle sentenceMay be omitted in some paragraphsIs always the first sentenceCorrect Answer : May be omitted in some paragraphs

Q.155- Which of the following items helps create paragraph unity?

The repetition of key wordsThe use of transitional wordsThe use of pronounsAll of the aboveCorrect Answer : All of the above

Q.156- The image of an organization is created by

The services that are providedThe products that are soldThe business etiquette that is shown

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All of aboveCorrect Answer : All of above

Q.157- Which of the following techniques helps build goodwill in business writing?

Using a formal toneUsing a conversational styleUsing colloquialismsAll of aboveCorrect Answer : Using a conversational style

Q.158- Which of the following sentences uses the most conversational phrasing?

Please refer to our May 7 email in which we explain how to file a claim.In reply to your July 11 letter, please be informed that your adherence to instructions outlinedtherein will greatly facilitate attainment of our objectiveEnclosed herewith is the brochure about which you made inquiry.I shall be most pleased to avail myself of your kind suggestion when and if prices decline.Correct Answer : Please refer to our May 7 email in which we explain how to file a claim.

Q.159- Which of the following phrases is a rubber stamp?

As good as goldOn the same pageCall the shotsAll of aboveCorrect Answer : All of above

Q.160- The you-viewpoint

Only involves word selectionEmphasizes the writer\'s perspectiveBuilds goodwill in written messagesBuilds goodwill in written messagesCorrect Answer : Builds goodwill in written messages

Q.161- . Which of the following situations would benefit from using you-viewpoint?

Writing an advertisement for a new line of laundry detergentWriting a letter to a customer that says a credit application was approvedWriting a letter to a job applicant that states the person did not get the jobAll of aboveCorrect Answer : All of above

Q.162- Which of the following statements is the best example of you-viewpoint?

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Your new charge account is now open for your convenience.We are delighted to announce our company\'s financial gain for last fiscal year.Because your credit is weak, we can sell to you on a cash-only basis.I am happy to report your proposal was accepted.Correct Answer : Your new charge account is now open for your convenience.

Q.163- Arguably, some writers believe that you-viewpoint is___________.

InsincereDishonestManipulativeAll of the aboveCorrect Answer : All of the above

Q.164- . Negative language

Helps maintain long-term relationships with the customerMay create resistance to your goalsHas no place in business writingMaintains goodwillCorrect Answer : May create resistance to your goals

Q.165- Which of the following sentences best illustrates a positively written message?

You failed to give us the fabric specifications of the chair you ordered.We regret that we cannot take back the scratched table.For your convenience, we can exchange the merchandise within seven days of the purchasedate.Smoking is not permitted anywhere except in the lobby.Correct Answer : For your convenience, we can exchange the merchandise within sevendays of the purchase date.

Q.166- Techniques for developing courtesy in your message include

Using standard expressions of politenessWriting directly for your readerChoosing words for positive effectAll of the aboveCorrect Answer : All of the above

Q.167- Which of the following statements is the most accurate statement about preaching in businessmessages?

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A preaching tone usually does not affect goodwill.A preaching tone usually does not affect goodwill.A preaching tone tends to be intentional.A preaching tone can result from including elementary information.Correct Answer : A preaching tone can result from including elementary information.

Q.168- . If you were to recommend good courtesy techniques for business writing, which of the followingis not appropriate?

Using your reader\'s name in the messageGoing beyond the customer\'s expectationPreaching to convince the reader of a pointAvoiding anger to maintain customer relationsCorrect Answer : Preaching to convince the reader of a point

Q.169- A written message can be perceived as insincere when

A person\'s name is used too many times in the body of the messageThe content is overly complimentary to the readerActs are overstatedAll of aboveCorrect Answer : All of above

Q.170- Which of the following is not a technique to achieve emphasis?

PositionRepetitionSpaceAll of aboveCorrect Answer : All of above

Q.171- Which of the following statements is not true of the writing process?

It typically consists of three main stages.You should follow a linear process without any backtracking.Planning is a logical and important first stage.Revising is a logical and important final stage.Correct Answer : You should follow a linear process without any backtracking.

Q.172- Which of the following statements is least appropriate for describing the writing process?

A good rule of thumb for student writers is to spend roughly a third of their writing time in each ofthe three stages.A common mistake that student writers make is to spend too much time on revising.Student writers should pay more attention to the writing phase than the planning or revision

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phase.All of the above.Correct Answer : A good rule of thumb for student writers is to spend roughly a third oftheir writing time in each of the three stages.

Q.173- Which of the following is not part of planning?

Determining goalsAnalyzing your audienceOrganizing informationProofreading for mechanical errorsCorrect Answer : Proofreading for mechanical errors

Q.174- The date, inside address, salutation, and complimentary close are all parts of ___________.

Email correspondenceTraditional lettersMemorandumsAll of the aboveCorrect Answer : Traditional letters

Q.175- Which of the following audiences would you be more likely to send a letter?

A supplier you have worked with for several yearsYour bossYour coworkerA customerCorrect Answer : A customer

Q.176- Which of the following statements is not supported by the text?

Memorandums are internal communications within a company.Memorandums differ entirely from reports.Email is replacing hard copies of memorandums in many companies.Standard memo templates or printed stationery include Date, To, From, and Subject lines.Correct Answer : Memorandums differ entirely from reports.

Q.177- Which of the following statements about memorandums is correct?

Memorandums are for informal communications only.Memorandums may be written in the direct order or indirect order.Memorandums are likely to be written in the indirect order.None of the aboveCorrect Answer : Memorandums may be written in the direct order or indirect order.

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Q.178- Email has grown so rapidly in business because

It is cheap.It eliminates \"telephone tag.\"It permits a written record.All of the above.Correct Answer : All of the above.

Q.179- . Which of the following statements lists a disadvantage of email?

It tends to show too much emotion.Its confidentiality is protected.It can have a custom-made signature.It may be ignored or delayed.Correct Answer : It may be ignored or delayed.

Q.180- Emails can be classified as

InformalFormalCasualAll of the aboveCorrect Answer : All of the above

Q.181- . Informal language in emails

Retains some of the qualities of casual writingMay use colloquialismsResembles polished conversationAll of the aboveCorrect Answer : All of the above

Q.182- . Which of the following statements regarding email is not supported by the text?

Since these messages are just email, there is no need to observe the rules for grammar andpunctuationEmail messages should be concise because they are written by busy people for busy people.Skillful use of positive language and you-viewpoint can be effective in email.The use of solid capital letters suggests that you are shouting to the reader.Correct Answer : Since these messages are just email, there is no need to observe therules for grammar and punctuation

Q.183- Which of the following communication situations should not use email as the channel ofcommunication?

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When the message is long, complicated, or requires negotiationWhen the message is emotionally chargedWhen the message is sent to avoid direct contact with a personAll of the aboveCorrect Answer : All of the above

Q.184- Typically a text message is limited to

45 characters60 characters120 characters160 charactersCorrect Answer : 160 characters

Q.185- Which of the following statements about social networking is true?

Social networking is not used by business.Messages on social networking sites are generally long.Many companies have found that these networks promote personal and corporate success.None of the above.Correct Answer : Many companies have found that these networks promote personal andcorporate success.

Q.186- If your audience is likely to react to your message in a positive or neutral way

You should use a direct approach.You should use an indirect approach.You can use either a direct or indirect approach with equal success.None of the above.Correct Answer : You should use a direct approach.

Q.187- A message written in the direct order includes all except which of the following?

Starting with the objective in the first paragraphPositioning the letter\'s objective after the first paragraphIncluding explanatory information after the initial paragraphEnding with a goodwill statementCorrect Answer : Positioning the letter\'s objective after the first paragraph

Q.188- . In a routine inquiry involving a number of questions, which of the following statements illustratesan arrangement you should not use?

Combining several questions in a single paragraphPlacing each question is a separate paragraphUsing bulleted points for each question

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Numbering each questionCorrect Answer : Combining several questions in a single paragraph

Q.189- . Which of the following answer choices provides the elements of a routine inquiry message inthe most effective order?

Direct request or question objective, series of additional questions, necessary explanation,goodwill closeNecessary explanation, series of additional questions, direct request or question objective,goodwill closeNecessary explanation, direct request or question objective, series of additional questions,goodwill closeDirect request or question objective, necessary explanation, series of additional questions,goodwill closeCorrect Answer : Direct request or question objective, necessary explanation, series ofadditional questions, goodwill close

Q.190- Which of the following statements provides the best beginning for a routine inquiry message?

Please send me the descriptive brochure for the training program you advertised in SportsIllustrated.I saw your article in Sports Illustrated and think that your program will benefit my company. Canyou provide me with some additional information regarding it?I read your advertisement in Sports Illustrated and think it might meet our needs.Our company has several managers who need the training program you advertised.Correct Answer : Please send me the descriptive brochure for the training program youadvertised in Sports Illustrated.

Q.191- A favorable response to a routine inquiry should

Put negative information at the beginningInclude only information that was requestedBegin with the answerAll of the aboveCorrect Answer : Begin with the answer

Q.192- Arrange the following parts of a routine response message in the recommended order.

Single answer or statement of compliance with the request; series of requested answers; extrarelated ideas; necessary negative information; cordial, friendly endingSeries of requested answers; extra related ideas; necessary negative information; single answeror statement of compliance with the request; cordial, friendly endingNecessary negative information; series of requested answers; extra related ideas; single answeror statement of compliance with the request; cordial, friendly endingNecessary negative information; single answer or statement of compliance with the request;series of requested answers; extra related ideas; cordial, friendly ending

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Correct Answer : Single answer or statement of compliance with the request; series ofrequested answers; extra related ideas; necessary negative information; cordial, friendlyending

Q.193- Which of the following statements provides the best beginning for a routine response message?

Thank you for your inquiry. We are always happy to hear from our customers.I have received your April 3 message in which you inquire about our Chem-Treat paint. I wantyou to know that we appreciate your interest and will welcome your business.You will be happy to know that we are offering some promotions for many items next yeaYes, Chem-Treat paint will prevent mildew or we will return your money.Correct Answer : Yes, Chem-Treat paint will prevent mildew or we will return your money.

Q.194- In order to maintain long-term relationships with your customers or clients, an adjustment grantneeds to

Keep the incident fresh in the customers\' mindsRegain lost confidenceSatisfy the service provider or manufacturer onlyUse negative words that accurately describe the problemCorrect Answer : Regain lost confidence

Q.195- Which of the following words should be avoided when writing an adjustment grant?

SorryProblemMistakeAll of the aboveCorrect Answer : All of the above

Q.196- Arrange the following parts of an adjustment grant message in the correct order.

State directly the good news; incidentally identify the correspondence that you are answering;avoid negatives that recall the problem; regain lost confidence through explanation or correctiveaction; end with a friendly positive commentRegain lost confidence through explanation or corrective action; state directly the good news;incidentally identify the correspondence that you are answering; avoid negatives that recall theproblem; end with a friendly positive commentAvoid negatives that recall the problem; regain lost confidence through explanation or correctiveaction; state directly the good news; incidentally identify the correspondence that you areanswering; end with a friendly positive commentIncidentally identify the correspondence that you are answering; avoid negatives that recall theproblem; regain lost confidence through explanation or corrective action; state directly the goodnews; incidentally identify the correspondence that you are answering; end with a friendlypositive commentCorrect Answer : State directly the good news; incidentally identify the correspondence

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that you are answering; avoid negatives that recall the problem; regain lost confidencethrough explanation or corrective action; end with a friendly positive comment

Q.197- Which of the following statements uses the most appropriate wording for a message thatcommunicates a delay in shipment?

We are sorry your shipment can\'t arrive by the original date.Due to a production equipment failure of our supplier, your order will not be shipped until FridayThe computer parts you ordered will be shipped Friday when our stock will be replenishedWe must delay shipment until Friday when our supply will be replenished.Correct Answer : The computer parts you ordered will be shipped Friday when our stockwill be replenished

Q.198- Which of the following statements is the most appropriate statement about thank-you messages?

Thank-you messages should be formal.Thank-you messages can be sent when you want to acknowledge others\' efforts.Thank-you messages should not be sent by email.None of the above.Correct Answer : Thank-you messages can be sent when you want to acknowledgeothers\' efforts.

Q.199- Which of the following choices is not a form of operational communication?

A memorandumAn internal emailA bulletin board announcementA sales letterCorrect Answer : A sales letter

Q.200- Casual operational communication messages usually

Are quick responsesAre written to exchange the information needed in conducting the company\'s workAllow participants to exchange information, views, and recommendations forthrightlyAll of the aboveCorrect Answer : All of the above

Q.201- The main reason most bad-news messages are written indirectly is

To get the bad news over with in the beginningTo disregard goodwillTo ignore business etiquetteTo explain the reason for the news before delivering itCorrect Answer : To explain the reason for the news before delivering it

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Q.202- One reason to use direct order in a bad-news messages is

To deliver disappointing newsTo deliver a message in which your negative answer would be accepted routinelyTo deliver a message that says \"no\"All of the aboveCorrect Answer : To deliver a message in which your negative answer would be acceptedroutinely

Q.203- A strategic buffer

Should be used in all bad-news messagesCan be neutral or positiveShould specifically be used if ethical issues are involvedAll of the aboveCorrect Answer : Can be neutral or positive

Q.204- When the writer begins with a strategic buffer paragraph, he or she is

Concerned with overcoming a negative impactConcerned with presenting a negative message firmlyNot concerned with relationship buildingNot concerned with justifying factsCorrect Answer : Concerned with overcoming a negative impact

Q.205- Which of the following information is first in a bad-news letter?

The presentation of the bad newsThe explanation of the facts that make the decision necessaryAn alternative solutionNone of the aboveCorrect Answer : The explanation of the facts that make the decision necessary

Q.206- Which of the following statements presents bad news the most positively?

Since you have broken the seal, state law prohibits us from returning the product to stock.Company policy does not allow us to refund money 30 days after the sale of our products.Because your application was received after the closing date, we cannot consider you for thepositionBecause your company\'s bid was higher than Ace\'s bid, we will not be awarding you thecontract.Correct Answer : Company policy does not allow us to refund money 30 days after thesale of our products.

Q.207- In a refusal letter you should

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Hint of the negative news that will followPresent an explanation or justification based on factsUse words that emphasize the writer\'s point of viewBe vague to avoid negative impactCorrect Answer : Present an explanation or justification based on facts

Q.208- Refusing a request involves

Maintaining goodwillConveying the bad news positivelyConvincing the reader that the refusal is fairAll of the aboveCorrect Answer : All of the above

Q.209- Which of the following statements is the best adjustment refusal message?

For these reasons, we can pay only when our employees pack the goods.I regret to report that we must reject your request for money back on the faded Do-Craft fabricYou are not eligible for a refund.If you have any questions concerning our decision, please do not hesitate to call.Correct Answer : For these reasons, we can pay only when our employees pack thegoods.

Q.210- Which of the following persuasion techniques is the best technique for presenting yourexplanation in a refusal letter?

Using positive wording lUsing proper emphasisUsing supporting detaiAll of the aboveCorrect Answer : All of the above

Q.211- Which of the following options is the best for the closing of an adjustment refusal?

A positive comment not directly related to the refusalAn apologyA reference to the problemNone of the aboveCorrect Answer : A positive comment not directly related to the refusal

Q.212- The closing in a negative announcement should

Be positive

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Look forwardExpress gratitudeAll of the aboveCorrect Answer : All of the above

Q.213- The direct approach is appropriately used in claim messages

When the reader has done something wrong and deserves tough treatmentWhen the reader needs and wants to know that a problem existsWhen business people want to avoid dealing with legitimate claimsNone of the aboveCorrect Answer : When the reader needs and wants to know that a problem exists

Q.214- Which of the following suggestions is most appropriate for a claim message?

It can be risky to make your actual request for an adjustment before you have presented the factsof the case.It is appropriate to use accusatory language because of the situation.You should never request a specific adjustment.You should not leave it to your reader to decide what would be fair.Correct Answer : It can be risky to make your actual request for an adjustment before youhave presented the facts of the case.

Q.215- Which of the following statements is the best closing statement for a claim message?

You must respond to my problem by May 22, or I will report you to the Better Business Bureau.It would be extremely difficult to recommend your business to others based on this incident.I appreciate your promptness in correcting this problem.Based on my experience with your inferior product, I demand a refund.Correct Answer : I appreciate your promptness in correcting this problem.

Q.216- . Persuasive messages generally should be written in the _____ order.

PassiveDirectIndirectIndecisiveCorrect Answer : Indirect

Q.217- Which of the following statements about reader benefits has the least merit?

Both tangible and intangible benefits can be persuasive.If you have a good product, it will sell itself-you do not need to spell out the benefits.Intrinsic benefits are generally more persuasive than extrinsic benefits.Scenario painting is a useful technique for developing reader benefits.

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Correct Answer : If you have a good product, it will sell itself-you do not need to spell outthe benefits.

Q.218- Which of the following is not one of the three major types of appeals discussed in the text?

Logic-basedEmotion-basedCharacter-basedPsychology-basedCorrect Answer : Psychology-based

Q.219- A problem-solution message

Uses common-groundShould describe a problem the writer has but the reader does notIs not appropriate for internal audiencesAll of the aboveCorrect Answer : Uses common-ground

Q.220- The central appeal in a persuasive letter

Emphasizes how the reader will benefit from the requestIs introduced early on in the messageIs presented in you-viewpoint languageAll of the aboveCorrect Answer : All of the above

Q.221- The wording of the request in a persuasive message should

Motivate the reader to accept your proposalDescribe any negatives that existBe vague so that it can be adapted to several possibilitiesBe in the first paragraphCorrect Answer : Motivate the reader to accept your proposal

Q.222- Which of the following choices is recommended for the order of a persuasive message?

Make the request clearly and positively, gain the reader\'s attention and set up the strategy,present the strategy using you-viewpoint, recall the persuasive appealGain the reader\'s attention and set up the strategy, present the strategy using you-viewpoint,make the request clearly and positively, recall the persuasive appealPresent the strategy using you-viewpoint, gain the reader\'s attention and set up the strategy,make the request clearly and positively, recall the persuasive appealMake the request clearly and positively, present the strategy using you-viewpoint, gain thereader\'s attention and set up the strategy, recall the persuasive appeal

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Correct Answer : Gain the reader\'s attention and set up the strategy, present the strategyusing you-viewpoint, make the request clearly and positively, recall the persuasive appeal

Q.223- Which of the following traits of a sales manager could be ethically questionable?

Relying mostly on visuals to do the sellingOmitting negative informationUsing any email subject line that will get readers to open the messageAll of the aboveCorrect Answer : All of the above

Q.224- Which of the following statements about email sales messages is true?

There is an overabundance of such messages.All email messages are ethical.Email messages do not invade the reader\'s privacy.Mass distribution does not burden Internet service providers.Correct Answer : There is an overabundance of such messages.

Q.225- Sales messages

Rarely use emotional appealsFocus on a central appealOnly draw on emotional appealsNone of the aboveCorrect Answer : Focus on a central appeal

Q.226- Which of the following statements uses a logical appeal?

Linger in castle corridors on court nights in London. Dance on a Budapest balcony high abovethe blue Danube. There you\'ll find the beguiling perfume that is fragrance, Jamais.We\'re slashing the regular rate of $36 a year down to only $28, saving you a full 22 percent.Consumer Reports is on your side. We\'re a nonprofit consumer protection organization with nocommercial interests whatsoever.All of the above.Correct Answer : We\'re slashing the regular rate of $36 a year down to only $28, savingyou a full 22 percent.

Q.227- Which of the following sentences is least effective in driving for the sale?

We hope to hear from you soon.Mail the enclosed card now; your free gift is waiting.Visit our web site today to order your tickets for the Super Bowl.Call our 800-number within 24 hours to place your order for the Mac II recorder.Correct Answer : Visit our web site today to order your tickets for the Super Bowl.

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Q.228- When writing an unsolicited proposal

Your reader has not asked for your product or service.You need to quickly get your reader\'s attention.You can think of it as being similar to a sales letter.All of the above.Correct Answer : All of the above.

Q.229- Which of the following statements is the most appropriate statement about proposals?

Proposals tend to be formal.Proposals should have a central argument.Most proposals are sent without an invitation.None of the above.Correct Answer : Proposals should have a central argument.

Q.230- Which of the following is a way to build a network of contacts?

Becoming involved in community organizationsGetting to know your professors by demonstrating your abilities in the classroomAttending meetings of college professional groupsAll of the aboveCorrect Answer : All of the above

Q.231- Which of the following types of information should be considered when trying to identify anappropriate job?

Your educationYour personal qualitiesYour previous part-time work experienceAll of the aboveCorrect Answer : All of the above

Q.232- In the job-search process, web pages/profiles

Make you more visible to a larger number of prospective employersRequire special software for the rsum to be postedRestrict the amount of information that can be includedAre beyond the ability of college career center officesCorrect Answer : Make you more visible to a larger number of prospective employers

Q.233- A typical job application packet would include

A cover message

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A rsumReference sheetsReference sheetsCorrect Answer : Reference sheets

Q.234- Which of the following statements best characterizes how scannable print rsums differ fromtraditional print rsums?

Scannable rsums focus on action words.Scannable rsums are strengthened by the use of precise nouns.Any font is appropriate in a scannable rsum.Scannable rsums reveal the applicant\'s ability to layout information.Correct Answer : Scannable rsums are strengthened by the use of precise nouns.

Q.235- Which of the following statements is true of a traditional print rsum?

Print rsums are obsolete.Print rsums should be used if the rsum will be stored in a database.Print rsums typically use full sentences.Print rsums are typically used in face-to-face interviews.Correct Answer : Print rsums are typically used in face-to-face interviews.

Q.236- The _____ layout for organizing a rsum for strength presents your work experience from themost recent to the oldest.

Functional or skillsAccomplishment/achievementsReverse chronological orderHighlightsCorrect Answer : Reverse chronological order

Q.237- The _____ layout for organizing a rsum for strength presents you as a competent worker whobrought about measurable improvements.

Functional or skillsAccomplishment/achievementsReverse chronological orderHighlightsCorrect Answer : Accomplishment/achievements

Q.238- Which of the following statements is not true for scannable rsums?

Font sizes between 10 and 14 points are acceptable.Underlining is a good technique to show emphasisItalics should be avoided in showing emphasis.

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Scanners cannot read some font styles.Correct Answer : Underlining is a good technique to show emphasis

Q.239- Which of the following sentences best illustrates an effective technique for preparing a covermessage?

I would like to apply for the research assistant\'s position as advertised in the Daily Gazette.My seven years of computer-aided-design experience with Photoshop will meet your job needsAs a recent graduate of Metropolitan Community College, I am qualified to fill your administrativetrainee position.I have a solid background in advertising and sales.Correct Answer : My seven years of computer-aided-design experience with Photoshopwill meet your job needs

Q.240- Which of the following sentences best illustrates an effective technique for closing a covermessage?

I hope to hear from you soon.I will be available for an interview on April 15.My experience and studies have prepared me for work as your copy editor.I am clearly qualified for the position as advertised.Correct Answer : My experience and studies have prepared me for work as your copyeditor.

Q.241- Which of the following suggestions is not good advice for preparing for an interview?

Research the employerWear the latest fashionsAnticipate the questionsPlan the answersCorrect Answer : Wear the latest fashions

Q.242- Thank-you messages include

An expression of appreciationRemarks about the experienceAdditional related issuesAll of the aboveCorrect Answer : All of the above

Q.243- To easily continue job-search activities over the course of your career

Regularly update your rsumPay attention to job marketRead professional journals

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All of aboveCorrect Answer : All of above

Q.244- Which of the following is not true about objectivity in report writing?

It makes report writing believable.It makes report writing believable.It presents the writer\'s opinions.The choice of writing should be based on the facts of each report situation.Correct Answer : It presents the writer\'s opinions.

Q.245- After you have been assigned a report project, your first task is to

Start writingBegin the researchClarify the problem/need in your mindDelegate the assignment to a subordinateCorrect Answer : Clarify the problem/need in your mind

Q.246- The problem statement \"To determine the causes of lowered customer satisfaction scores ofagents in Teams 4, 5, and 8\" is an example of a(n)

Infinitive phraseDeclarative statementPropositionNoun phraseCorrect Answer : Infinitive phrase

Q.247- The book discusses three types of problem factors. Which of the following is not one of them?

Subtopics of the overall topicClear statement of a problemHypotheses for problems requiring analysis and conclusionBases of comparison in evaluation studiesCorrect Answer : Clear statement of a problem

Q.248- To avoid human error, the writer should _________.

Use available information from any secondary sourceDraw definite conclusionsUse reliable dataAll of the aboveCorrect Answer : Use reliable data

Q.249- Measures of central tendency, dispersion, ratios, and probability are examples of

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Interpretative statisticsDescriptive statisticsInferential variablesExperimental variablesCorrect Answer : Descriptive statistics

Q.250- Which of the arrangements listed below is the conventional system of numbering the followinginformation? First-level heading First second-level heading Second second-level heading First third-levelheading Second third-level heading

1, A, B, i, iiI, A, B, 1, 2A, 1, 2, a, ba, 1, 2, I, IICorrect Answer : I, A, B, 1, 2

Q.251- Instead of using a conventional outline format, many reports today use which of the followingmethods for the table of contents?

The decimal systemForm and placement of the headingsArabic numbersThe recursive systemCorrect Answer : Form and placement of the headings

Q.252- Matthew Rubin is preparing a report on the buying habits of consumers who purchase athleticshoes. Which method of organization would probably be most appropriate?

TimePlaceQuantityFactorCorrect Answer : Quantity

Q.253- Which of the following is the most accurate statement about writing a table of contents?

Only topic headings should be used.Only talking headings should be used.Talking headings give the reader more information.Topic headings give the reader more information.Correct Answer : Talking headings give the reader more information.

Q.254- Select the heading that is least grammatically parallel with the others.

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Choices AvailableDelivery Dates Are PostponedCost of MaterialOrders ProcessedCorrect Answer : Delivery Dates Are Postponed

Q.255- According to the text, the most frequently read part(s) of a report is/are

The findingsThe endingThe graphicsThe beginning and endingCorrect Answer : The beginning and ending

Q.256- Which of the following statements is true about the writing style of a report?

The impersonal style should be avoided in all reports.The impersonal style is recommended for a more formal report.The personal style should be avoided entirely.The personal style means avoiding the use of personal pronouns.Correct Answer : The impersonal style is recommended for a more formal report.

Q.257- Which of the following is a transitional device used to increase readability of the report?

Topic sentences that connect parts of the reportWords that show relationships between the partsWords that introduce the reader to specific statements that followAll of the aboveCorrect Answer : All of the above

Q.258- Select the statement about collaborative report writing that is not true.

Specialized knowledge of different people can improve the quality of the work.Dividing the work can reduce time.The larger the number of people involved, the better the results.Computer technology allows interaction from different locations.Correct Answer : The larger the number of people involved, the better the results.

Q.259- . Which of the following factors would not help you determine the form and components of areport?

Amount of information availableComplexity of the problemFormality of the situationNone of the above

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Correct Answer : Amount of information available

Q.260- . _______ and _______are the first two pages in the most formal reports A)

Abstract; table of contentsThe title page; synopsisThe title fly; flyleavesThe title fly; title pageCorrect Answer : The title fly; title page

Q.261- Which of the following statements is true about prefatory pages?

Prefatory pages serve only to dress up the report.Short reports require prefatory pages.Formal problem situations require prefatory pages.Flyleaves are used in place of prefatory pages when the problem situation is complex.Correct Answer : Formal problem situations require prefatory pages.

Q.262- In a short report, which is the only prefatory part typically used?

Table of contentsTitle pageLetter of transmittalExecutive summaryCorrect Answer : Title page

Q.263- On a per-word basis, composing the ________ requires more time than any other part of thereport.

TitleExecutive summaryPrefaceLetter of transmittalCorrect Answer : Title

Q.264- Select the best worded report title from the following.

On-Site Day CareOn-Site Day Care Recommendations for The Hudson Company: Results from a 2009 StudyUsing the World Wide Web to Promote Products and ServicesProduction Outsourcing Recommendations for 2009Correct Answer : On-Site Day Care Recommendations for The Hudson Company: Resultsfrom a 2009 Study

Q.265- Select the best opening sentence for a letter of transmittal.

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As you will see, our study provides you with an overview of the production process.Here is the report on the benefits of using social networking applications to promote the productsand services of The Hudson CompanyPlease review the report.We at Administrative Consultants appreciate having this assignment.Correct Answer : Here is the report on the benefits of using social networking applicationsto promote the products and services of The Hudson Company

Q.266- Short reports have little need for introductory information because

They concern familiar day-to-day problems.They are often not read.They are intended for many readers.They will be kept on file for future readersCorrect Answer : They concern familiar day-to-day problems.

Q.267- As shorter reports usually solve routine problems, they are likely to be written in the direct order.This means that

There are no intermediary levels between the sender and the recipient.It is sent from a higher level of authority to a lower level as an order to be carried out.The report is usually nothing more than an abstract of the problem situation.The report begins with its most important information.Correct Answer : The report begins with its most important information.

Q.268- Which statement below describes a way that short reports differ from long reports?

Short reports don\'t use headings.Short reports have fewer prefatory parts.Short reports don\'t use graphics, appendices, or a bibliographyAll of the above.Correct Answer : Short reports have fewer prefatory parts.

Q.269- A ________ is most important in long reports and includes a network of introductions,conclusions, and transitions that guide the reader through the report

PrefaceLetter of transmittalStructured coherence planContent mapCorrect Answer : Structured coherence plan

Q.270- Cecelia is preparing a 5-15 report on service calls carried out by her team. This means that

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Her report was created in 15 minutes and it would take 5 minutes to read it.Her report contains 15 pages and is generated during the last hour of the typical workday.Her report covers a 5-day week schedule for a team of 15 members.Her 5-page report was created in 15 minutes.Correct Answer : Her report was created in 15 minutes and it would take 5 minutes to readit.

Q.271- Steven Jones, the project manager at Quadra Solutions, is asked to compare service providersfor data backup and recommend the one that suits the company\'s needs and budget best. Which kind ofreport should Steven prepare?

Routine reportProblem-solving reportProgress reportAudit reportCorrect Answer : Problem-solving report

Q.272- Which of the following statements concerning problem-solving reports is not true?

They can be internal or external.They must indicate that the study was thorough and the reasoning was sound.They are persuasive statements.They help readers decide what action needs to be taken.Correct Answer : They are persuasive statements.

Q.273- Which of the following is an allowable inclusion in minutes of meetings?

Their team representative presented an intelligent idea.The quorum decided to include \"reasonable\" as one of the parameters to assess the agent\'sresponses.Shirley\'s opinions on the reason for the team\'s poor performance sounded illogical.Ryan suggested a brilliant alternative to the usage of swipe-cards at the cafeteria.Correct Answer : The quorum decided to include \"reasonable\" as one of the parametersto assess the agent\'s responses.

Q.274- Which of the following statements is true about the use of graphics in business reports?

Graphics should help readers understand the report more easily and completely.Graphics should carry the main message of the report.Graphics eliminate the need to write as much text.All of the above.Correct Answer : Graphics should help readers understand the report more easily andcompletely.

Q.275- Which of the following is not a consideration when you are constructing graphics?

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Readability is the top priority when choosing type style and font.Backgrounds should not contrast with the data.Borders should be placed around graphics that occupy less than a full page.Titles should be placed at the top of tables and at the bottom of charts.Correct Answer : Backgrounds should not contrast with the data.

Q.276- Which of the following is not a consideration when numbering the graphics in a report?

If you have a wide variety of graphics, number them consecutively within the categories of tablesand figures.Minor tables, pull quotes, or clip art need not be numbered.Figures may include charts, maps, and pictures.Tables are grouped with other graphics.Correct Answer : Tables are grouped with other graphics.

Q.277- When writing a title for your graphic, which of the following should you take into account?

Subtitles are not appropriate.Titles should always cover all the W\'s: who, what, where, when, why.Not all graphics need to have titles.Concise wording is a desired objective.Correct Answer : Concise wording is a desired objective.

Q.278- Select the statement that best describes the rules for constructing tables in a report.

Unit descriptions should not appear as part of the headings or subheadings.Special purpose tables belong in the appendix.Leaderwork (repeated dots) is used to present tabular material in the text without titles or rules(linesRow heads should only be placed on the left side of the table.Correct Answer : Leaderwork (repeated dots) is used to present tabular material in the textwithout titles or rules (lines

Q.279- The technique of creating a textual visual by selecting a key sentence, copying it to a text box,enlarging or otherwise enhancing it to make it distinctive is called a ________.

SparklinePull quoteAcknowledgementText wrapCorrect Answer : Pull quote

Q.280- Choose the least appropriate comment about bullet lists.

List items should be grammatically parallel.

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Primary and secondary bullets should be identical.The list may appear without a title.All of the above.Correct Answer : Primary and secondary bullets should be identical.

Q.281- Rodney is scheduled to present his new sales plan next week. The planning and scheduling forthe next quarter should be included in his presentation. Which of the following is the best text-basedchart Rodney can use?

Statistical mapGantt chartBar chartPictographCorrect Answer : Gantt chart

Q.282- Which of the following can lead to reader error in interpreting bar and column data when only twovariables are being compared?

The speed and accuracy of readers\' interpretation of two-dimensional dataThe use of three dimensionsThe use of only one axisThe plus and minus differencesCorrect Answer : The use of three dimensions

Q.283- Janet wants to construct a graphic showing the subdivisions of total U.S. Netflix subscribers byage group. Which of the following is the best visual chart that Janet can use?

Combination chartSparklineGantt chartPie chartCorrect Answer : Pie chart

Q.284- Bob wants to construct a chart showing monthly changes in company sales and profit for the pasttwo fiscal years. Which of the following is the best visual chart that Bob can use?

FlowchartOrganizational chartGantt chartLine chartCorrect Answer : Line chart

Q.285- The text discusses several trends in the use of three-dimensional graphics. Which of thefollowing is one of these trends?

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When more than two variables are used, three-dimensional graphics can help readersunderstand the data better.If the three-dimensional graphic is in print format, it is likely to be much more effective with alarger number of readers.Three-dimensional graphics are intuitive for readers and require little explanation.All of the above.Correct Answer : When more than two variables are used, three-dimen

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