Raj Ranjan _CV

RAJ RANJAN, +61 450 013 888, [email protected]

Raj Ranjan

11/11A Betts Street Email: [email protected] Parramatta Mob: 0450 013 888 NSW 2150 Australian Permanent Resident

Career Profile Qualified software developer with professional experience in Siebel. Keen to leverage my skills in challenging role as Siebel Consultant. Key Skills & Attributes

• Around 5.5 Years of experience in Siebel 8.10 with expertise on Siebel EAI (Web Services over HTTP,

JMS Queues).• Have taken roles as Siebel Support Lead as well – done L2,L3 support for Siebel.• Done business analysis for major projects and been able to deliver.• Worked extensively on Siebel CRM, Oracle 10g, SQL, E-script. • Highly proficient in Siebel Configuration, Workflows, Integration concepts, Assignment Manager,

DVMs, Run Time Event, EBC and VBC.• Extensively worked in Analysis, Design, Development and Unit Testing of Siebel CRM Projects.• Experienced in Agile Scrum Methodology and Waterfall Software Development model.• Possess excellent Troubleshooting skills.• Strong communication skills to deal effectively with clients and to work effectively within the team.• Highly proactive in identifying and fixing probable issues.• Dedication to effective prioritization and management of time by allocating tasks and recording activities

in daily to-do lists.• Ability to grasp new technology and improve skills.• Good Zeal and Enthusiasm in generating new and creative ideas to accommodate business tasks.• Passionate about work and committed towards goal.

Key Achievements

Have been nominated for Best Engineer at Wipro Technologies in multiple occasions.

Have received widespread appreciation in organization for contribution for presales POCs from CRM practice.

Many occasions of client and manager appreciations for contributions to team and project completion.

Have successfully completed various Wipro’s Internal Trainings and Mandatory assessments (Agile, ITIL , QAP ADM, Generic Training, Siebel CRM Training, UCF 1.1, UCF 2.1, UCF 2.2 etc.).

Have consistently got ‘outstanding’ ratings during appraisal and have also got pre-tenure promotions due to contributions.

Education

2010 Bachelor of Engineering & Technology (Computer Science & Engineering) Kerala University, Kerala, India

Previous Employment February 2011 –Till Date Wipro Technologies, IndiaWipro Ltd (NYSE:WIT) is a global information technology, consulting and outsourcing company with 170,000+ workforce serving clients in 175+ cities across 6 continents. The company posted revenues of $7.7 Billion for the

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mailto:[email protected]


financial year ended Mar 31, 2016. Wipro helps customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and vertically aligned business model.

Project Details

Client National Roads and Motorists’ Association (NRMA), Australia

Project Name NRMAProject Type InsuranceRole Siebel Support LeadDuration Nov 2015 to Till dateSkills Support Lead, Siebel Configuration Tools, Scripting, Workflows, EAI, SQL, Siebel AdminTeam Size 25Environment Application : Siebel eSales, Siebel Call center

Database : Oracle 11g

Responsibilities:• L2 and L3 Application Support and Enhancements.• Work on Siebel Administration, EAI and Configuration.• Functional and technical expert in order management for the project.• Worked on shell scripting on UNIX platform for setting up monitoring and reporting.• Incident management – ticket analysis and resolution.• Report to the delivery manager and play the role of team lead in the Project.• Contribution in implementations /reimplementation of various major modules.• Resolution of CRM production configuration issues.• Work on root causing Siebel EAI & Integration of Siebel Application issues with different interfaces of

wide variety• Mentoring and training large offshore team.• Co-ordinate with customer for business priority issues and their analysis.• Point of contact for all high priority issues• Primary in-charge of operations acceptance testing

Client Sydney Water, Australia

Project Name Sydney WaterProject Type UtilitiesRole Siebel Developer LeadDuration Nov 2013 to Nov 2015Skills Team Lead, Technical Analyst, Siebel Configuration Tools, Scripting, Workflows, EAI, SQL,

Siebel AdminTeam Size 5Environment Application : Siebel eCommunications, Siebel Call center


Responsibilities:• Lead development team to achieve project goals.• Business analysis of requirements.• Design of Siebel CRM architecture in projects.• Report to the delivery manager and play the roles of lead and developer in the Project.• Key role in designing and developing implementations /reimplementation of various major modules.• Resolution of CRM production configuration issues.• Work on Siebel EAI & Integration of Siebel Application with different interfaces of wide variety, such as

Web Services over HTTP, JMS Queues.• Co-ordinate with Design, Testing and development Teams for the smooth delivery and functioning of the

project.• Involve in creating Workflows, Data maps, IO’s, Web Services and various other configurations on Siebel

8.1.1.2 Platform.

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• Customize object definitions in the business object layer (Business objects, Business Components, Links, and Joins).

• Work on customization of Applets, Views, and Screens to improve the functionality as per the client's requirement.

• Create and customize Drill Downs, Toggles, Static and Dynamic Pick lists.• Acquire expert level knowledge on functionalities of Customer Service and Sales & Distribution in Siebel.• Develop EBC’s (External Business Component) and VBC’s (Virtual Business Components),• Was responsible for the Siebel CRM‘s project DEV environment and the administration of the same.• Attend meeting with architects for design of changes at CRM.• Co-ordinate with Design, Testing and Support Teams for the smooth delivery and functioning of the

project.• Was responsible for creating CRs, maintaining CRs, creating SRS, Release Notes, LLD, HLD, Impact

Analysis Form, SRS, and coordinating with Testing Team for the proper execution of SIT and UAT and operations Team for OAT.

Client Uninor, India

Project Name Unitech WirelessProject Type TelecomRole Siebel Developer L3Duration Mar 2011 to Nov 2013Skills Siebel Configuration Tools,Scripting, Workflows, EAI, SQL, Siebel Admin,LeadTeam Size 3Environment Application : Siebel eCommunications, Siebel Call center


Responsibilities:• Had been sole Siebel resource responsible for Siebel CRM change pool development for one year for

the project• Report to the delivery manager directly and play the roles of lead and developer in the Project.• Key role in designing and developing implementations /reimplementation of various major modules :

Waivers (charged and non-charged), Order Management, VAS products, CTI Popup Screen, MNP, Activation, Complaint Management, Siebel Security features – IP Tracking etc.

• Resolution of CRM production configuration issues.• Work on Siebel EAI & Integration of Siebel Application with different interfaces of wide variety, such as

Web Services over HTTP, JMS Queues.• Involve in creating Workflows, Data maps, IO’s, Web Services and various other configurations on Siebel

8.1.1 Platform.• Customize object definitions in the business object layer (Business objects, Business Components, Links,

and Joins).• Work on customization of Applets, Views, and Screens to improve the functionality as per the client's

requirement.• Create and customize Drill Downs, Toggles, Static and Dynamic Pick lists• Acquire expert level knowledge on functionalities of Customer Service and Sales & Distribution in Siebel.• Develop EBC’s (External Business Component) and VBC’s (Virtual Business Components),• Was responsible for the Siebel CRM‘s project SIT and UAT environment – have some siebel admin skills

also.• Attend meeting with architects for design of changes at CRM.• Co-ordinate with Design, Testing and Support Teams for the smooth delivery and functioning of the

project.• Was responsible for creating CRs, maintaining CRs, creating SRS, Release Notes, LLD, HLD, Impact

Analysis Form, SRS, and coordinating with Testing Team for the proper execution of SIT and UAT and operations Team for OAT.

• I have been owner of most CRM deployments and CRs in Production and Sanity Testing post Deployment.

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Client Aircel, India

Project Name AircelProject Type TelecomRole Siebel Developer L2Duration June 2011 to Feb 2012Skills Siebel Configuration Tools, Workflows, EAI,ScriptingTeam Size 20Environment Application : Siebel eCommunications, Siebel Call center


Responsibilities:• Had worked as a Developer for Configuration in Siebel.• Worked on design and implementation of Waivers in Aircel.• Worked on Siebel EAI & Integration of Siebel Application with DOCMS and Order Management.• Involved in creating Workflows, Import objects and various other configurations on Siebel 8.0.0.6

Platform.

Interests • Playing TT• Reading • Listening to music

References• Russel Bugden – Application Delivery Manager(ADM) at Sydney Water

[email protected], 0431 441 032

• Kranthi Kumar – Support Lead at Wipro [email protected], 0490 092 266

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Documents

Raj Ranjan _CV