8/12/2019 Rapport and Proffesional Nurse
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Rapport and Professional Nurse
Rapport is one of the important professional activities in
nursing professional practice
because we have to deal with patients and their relatives who
are seeking health care,
caretakers as well as other staff members. This activity is
based on Psychological framework.
Buist (2007) defines a close and harmonious relationship
characterized by affinity and
empathy, in which there is a clear and common understandingpage.
In addition, Townsend
(1999) status that Rapport implies special feelings on the part
of both the client and the nurse
based on acceptance, warmth, friendliness, common interest, a
sense of trust, and a
nonjudgmental attitude. Establishing rapport may be accomplished
by discussing non-health-
related topics. (P. 99)
If this ability can be intuitive for some, indeed, it is a
stressful challenge for others.
Buist (2007) further discusses about the rapport pyramid on
communication sequence
displaying on the figure 1, for building up a therapeutic
rapport with the client. It includes
polite conversation, facts and information, ideas and opinions,
feelings and emotions,
Authenticity & Congruence and rapport consequently.
Furthermore, Buist (2007) implies that there are seven
principles of building rapport. The
first principle is developing an attractive personality. The
reason of that, people are attracted
to people who attracted to people. Hence, as a professional
nurse, we should display
confidence, leadership, passion, kindness, humanity, emotional
control and a sense of
purposes at the clients. Becoming genuinely interested in other
people is the second principle.
To complete this event, we should focus on other people and
their interests, learn and practice
empathy, observe rather than judge, and establish common ground
and values. The third
principle is aiming to meet the other persons crucial needs. We
all have a need for security,
significance and self-worth. In cause of that, we should aim to
make the other person feel in
every situation. The fourth principle is becoming an excellent
communicator. To meet this
