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Reality Based Reality Based Management Systems Management Systems
IntroductionIntroduction
HistoryHistory
Smith Kline BeechamSmith Kline Beecham Protectoseal Protectoseal Wm. Wrigley Jr. CompanyWm. Wrigley Jr. Company
• Safety CultureSafety Culture URS/BP AllianceURS/BP Alliance
• World Class EHS World Class EHS
BenefitsBenefitsReality Based Management SystemsReality Based Management Systems
Reduced operating costsReduced operating costs Lower accident and injuriesLower accident and injuries Links key objectives on the projectLinks key objectives on the project Project represents true tasks Project represents true tasks Document related to work tasks Document related to work tasks Establish clear lines of communicationEstablish clear lines of communication Establishes the correct hazard controlsEstablishes the correct hazard controls
DefinitionDefinition
Reality Based Management Reality Based Management Systems (RBMS)Systems (RBMS)
Involvement of all employees in the Involvement of all employees in the management process through linked management process through linked
elements and communication, with true elements and communication, with true reality of tasks communicated in the reality of tasks communicated in the
RBMS documents by allowing for time RBMS documents by allowing for time and planning.and planning.
DefinitionDefinition
Reality Based Management Reality Based Management Systems (RBMS)Systems (RBMS)
Applies the perspective of employees in Applies the perspective of employees in real work situations to the overall real work situations to the overall
management system. Integrates all management system. Integrates all employees in a bottom-up, employee-employees in a bottom-up, employee-centered management process that centered management process that targets the key elements and seven targets the key elements and seven
principles of RBMS.principles of RBMS.
Seven PrinciplesSeven Principles
1.1. Measure performanceMeasure performance
2.2. Participation at all levels that develops Participation at all levels that develops leadership leadership
3.3. Use real world tasks Use real world tasks
4.4. Foster respect and truthFoster respect and truth
5.5. Perform hazard assessments on key target Perform hazard assessments on key target risksrisks
6.6. Organize project tasks and prevents Organize project tasks and prevents retrofits retrofits
7.7. Training performed on target hazardsTraining performed on target hazards
14 Elements14 Elements
Plan, Measure, and ImprovePlan, Measure, and Improve
1.1. Employee participationEmployee participation
2.2. LeadershipLeadership
3.3. Roles and responsibilitiesRoles and responsibilities
4.4. BehaviorsBehaviors
5.5. Hierarchy of controls/hazard analysisHierarchy of controls/hazard analysis
6.6. Reality based engineering (safety by Reality based engineering (safety by design)design)
14 Elements14 ElementsPlan, Measure, and ImprovePlan, Measure, and Improve
7. Communication and training on key project 7. Communication and training on key project hazardshazards
8. Document control8. Document control
9. Measure/performance metrics9. Measure/performance metrics
10. Incident investigation/near-miss reporting10. Incident investigation/near-miss reporting
11. Audits/inspections11. Audits/inspections
12. Evaluation of corrective action12. Evaluation of corrective action
13. Safety committee13. Safety committee
14. Management review14. Management review
Employee ParticipationEmployee Participation
Employee ParticipationEmployee Participation
At All Levels of the ProjectAt All Levels of the Project
Working with hazardsWorking with hazards Invite employees toInvite employees to
• PlanPlan• ImplementImplement• EvaluateEvaluate
LeadershipLeadership
LeadershipLeadership
Emotionally intelligentEmotionally intelligent Goal-orientedGoal-oriented Results-orientedResults-oriented Planner Planner Hands-onHands-on Focused and responsibleFocused and responsible Team builderTeam builder
Roles & ResponsibilityRoles & Responsibility
Supervisors/managers have face-to-face Supervisors/managers have face-to-face interaction with teamsinteraction with teams
Clear goals and objectivesClear goals and objectives Define roles and responsibilityDefine roles and responsibility Project integration of Environmental Health Project integration of Environmental Health
and Safety (EHS) into the business systemsand Safety (EHS) into the business systems Allow for financial support and timeAllow for financial support and time Define Standard Operating Procedures Define Standard Operating Procedures
(SOP) linked to training(SOP) linked to training
BehaviorsBehaviors
BehaviorsBehaviors
Reward safe behavior and Reward safe behavior and recognitionrecognition
Positive attitudes are developed by Positive attitudes are developed by truth and reality of taskstruth and reality of tasks
Respect and care about othersRespect and care about others Observe behavior Observe behavior Identify conflicting behavior and take Identify conflicting behavior and take
actionaction
Hierarchy of ControlsHierarchy of ControlsControls Examples
MOST EFFECTIVEMOST EFFECTIVE
1) Elimination or Substitution
Substitute<Hazardous Reduce Speed Force Change Process
2) Engineering Controls
Ventilation Machine Guarding Ergonomics Remote Reader
3) Warnings
Signs Backup Alarms Beepers Horns
4) Administrative Controls
Safe Job Procedures Work Instructions Inspections Training Hazard Assessments
5) Personal Protective Equipment
LEAST EFFECTIVELEAST EFFECTIVE
Safety Glasses Hearing Protection Respirators Gloves
Hierarchy of ControlsHierarchy of Controls
Nature and extent of the risk Nature and extent of the risk controlledcontrolled
Degree of risk reduction desiredDegree of risk reduction desired Requirements of applicable federal Requirements of applicable federal
and state standardsand state standards Best practices recognizedBest practices recognized Available technologiesAvailable technologies Cost-effectivenessCost-effectiveness Internal organization standardsInternal organization standards
Hazard AnalysisHazard Analysis
Safe Work Plan
Hazard Analysis
Hazard AnalysisHazard Analysis
Three Levels of Project Hazard Three Levels of Project Hazard AnalysisAnalysis
Level 1 - Project-Specific PlansLevel 1 - Project-Specific Plans Design Phase of ProjectDesign Phase of Project Safety Management Standards by Risk ProfileSafety Management Standards by Risk Profile Specific Tasks on ProjectSpecific Tasks on Project
Level 2 - Work Activity/PhaseLevel 2 - Work Activity/Phase Risk Control Profile Risk Control Profile Safety by Design Controls EquipmentSafety by Design Controls Equipment
Level 3 - Daily Task Analysis/Tool BoxLevel 3 - Daily Task Analysis/Tool Box Discuss Specific Risks and Controls Discuss Specific Risks and Controls Establish Task and Equipment Material ListEstablish Task and Equipment Material List
Reality Based EngineeringReality Based Engineering
Reality Based EngineeringReality Based Engineering Safety by designSafety by design New process/operation/equipmentNew process/operation/equipment Changes to existing operationChanges to existing operation Management of Change (MOC)Management of Change (MOC)
• Identify tasksIdentify tasks• Hazard associated with human factorsHazard associated with human factors• Control measuresControl measures• Regulations/codesRegulations/codes• Scope and degree of design reviewScope and degree of design review
CommunicationCommunication
CommunicationCommunication Reality based training and awarenessReality based training and awareness
Training awareness linked to hazard Training awareness linked to hazard assessment targetsassessment targets
Training matrix includes compliance, Training matrix includes compliance, policies, and hazardspolicies, and hazards
Employees exposed to hazard edit Employees exposed to hazard edit forms and documentsforms and documents
CommunicationCommunication Triangle of communication - face-to-face, Triangle of communication - face-to-face,
phone, and e-mailphone, and e-mail
Keep communications simple, open, and Keep communications simple, open, and directdirect
Use verbal communication and checklists Use verbal communication and checklists
Ask questions and verify communicationAsk questions and verify communication
Document ControlDocument Control
Document ControlDocument Control ISO style of document controlISO style of document control Updates annuallyUpdates annually Document format consistentDocument format consistent Dates of revisionDates of revision Readable, identifiable and accessibleReadable, identifiable and accessible All documents electronic with back-upAll documents electronic with back-up Document review - PM, EHS manager, employees, Document review - PM, EHS manager, employees,
and safety committeeand safety committee Obsolete documents removed from all points of Obsolete documents removed from all points of
issue and points of use issue and points of use
MeasureMeasure
MeasureMeasure Measure real performance not numbersMeasure real performance not numbers
AttainabilityAttainability
Specify key target risksSpecify key target risks
Base on leading indicatorsBase on leading indicators
System improvementsSystem improvements
Achieving objectivesAchieving objectives
Not only injuries and illnessNot only injuries and illness
Measure to improve or manage processMeasure to improve or manage process
Performance MetricsPerformance Metrics
Performance MetricsPerformance Metrics
Identify critical activitiesIdentify critical activities
Analyze key controlsAnalyze key controls
Drive appropriate behaviorDrive appropriate behavior
Establish goals and targetsEstablish goals and targets
Assign responsibilityAssign responsibility
Take corrective actionTake corrective action
Review measurementsReview measurements
Incident InvestigationIncident Investigation
Incident InvestigationIncident Investigation
Follow the safety management standardFollow the safety management standard
Incident calling treeIncident calling tree
Emergency calling cardsEmergency calling cards
Train employees on incident reportingTrain employees on incident reporting
All incidents reviewed by EHS All incidents reviewed by EHS professionalprofessional
Audits/InspectionsAudits/Inspections
Audits/InspectionsAudits/Inspections
Audits cover facility hazard profileAudits cover facility hazard profile Inspections developed by employees Inspections developed by employees
and safety committeeand safety committee Metrics linked to audits and Metrics linked to audits and
inspectionsinspections Linked to communication and Linked to communication and
trainingtraining Performed by employeesPerformed by employees
Corrective ActionsCorrective Actions
Corrective ActionsCorrective Actions
Issues are reported and correctedIssues are reported and corrected
Work orders issued to repair Work orders issued to repair equipmentequipment
Safety committee establishes action Safety committee establishes action items monthlyitems monthly
Near-miss reporting with follow-up Near-miss reporting with follow-up
Safety CommitteeSafety Committee
Safety CommitteeSafety Committee
Establish team participationEstablish team participation Initial/ongoing reviewInitial/ongoing review Safety momentsSafety moments Develop action listDevelop action list Review 14 elements of RBMSReview 14 elements of RBMS Near-missesNear-misses Lessons learnedLessons learned Issues that need immediate actionIssues that need immediate action
Management ReviewManagement Review
Management ReviewManagement Review
Relate to business management systemRelate to business management system
Hazard and controlHazard and control
ResourcesResources
Regulations and standardsRegulations and standards
Other relevant activitiesOther relevant activities
AccomplishmentsAccomplishments
Systems Management ProcessSystems Management Process• Reduced operating costsReduced operating costs• Better employee performanceBetter employee performance• Simple standard operating proceduresSimple standard operating procedures• Reduced accidentsReduced accidents• Increased employee participationIncreased employee participation• Management is respectedManagement is respected• Open lines of communicationOpen lines of communication• MOC includes safety by designMOC includes safety by design
ConclusionConclusion
Reality Based Management SystemsReality Based Management Systems
Links key objectives on the projectLinks key objectives on the project Project represents true tasks Project represents true tasks Documents designed and edited by teams Documents designed and edited by teams Clear communicationClear communication Identifies/establishes correct hazards Identifies/establishes correct hazards
controlscontrols All about peopleAll about people
Contact InfoContact Info
Rich PetitteRich PetitteURS CorporationURS Corporation
100 S. Wacker Drive100 S. Wacker DriveSuite 500Suite 500
Chicago, IL 60606Chicago, IL 60606
